Say it louder for the people in the back! You are absolutely right. Unfortunately, so many people lost their jobs through the pandemic and now we’re lying Instacart solely for their income. This is why it’s so sad when shoppers are treated unfairly. They are truly working hard and doing the work yet Instacart has no regard.💛
@@JENontheGO IC isnt going to care about quality until after they go public, which is about to happen. Then they will have shareholders they have to answer to and I will be one of them. So if you want to be hear keep an eye out for when they go public and buy shares, then they will have to listen.
Definitely... to much headache 😫 😪 specially dealing with immoral customers, tipped after delivery or give bad start if they aren't happy with little things... everything have to be perfect sometimes they are forget that we are just human that make little mistake
Everyone has to also remember to check for updates to the app. There have been times I have not seen batches, and after I updated it through Google Play, a list of batches popped up again..so I regularly check for updates:-)
“Instacart doesn’t care about us.” Yes that’s every job though there’s a line from Malcom in the Middle that has stuck with me, "I'll tell you what they're going to pay you, they're going to pay you what all jobs pay, less than you're worth and just enough to keep you crawling back for more."
@JEN-on-the-GO! Jen speak to your IC contact and ask them to get rid of the priority list. All it does for the shopper is put items out of sequence in regards to aisle location. If they don't get rid of priority items don't push them all at the top of the list. Put them on the list according to location and just add a note "priority item". Would make the shop for the shopper that much smother.
I do instacart just enough not to loose my account. The reason is most Carter's (like you) set the bar so high that I seriously need to be in the right state of mind to even do it. Everyone get all the gig apps like she keeps mentioning (no matter how long the wait list is) trust me Instacart is by far the toughest (I have over 400 shops). Door dash is popping now but later it might be something else, also with other gig apps your not dreading the 1:45am rating check. Great job Jen love your videos.
Jen you are so sweet giving all this information. I was so excited to get started with IC only to find out that’s it’s a terrible company to work with. I waited on the waiting list for 4 months ( for one of my side gigs) The job itself isn’t bad the customer service and the pay is, they expect a lot of you for such little pay. I’m in management the #1 thing I do is treat my staff with respect it goes such a long way they are humans and so are the Shoppers. They have no live support if you are having trouble on an order they want you to chat via text, the rating system is completely one sided and unfair it’s ridiculous. I will be putting it on the back burner and continue to work my other side gigs on the side. They should hire you to work for their Corporation they could use the professional help. Thanks for sharing 😎
You are so sweet and thank you so much for your support. Yes, it’s a tough platform because the support is so minimal. Our boss is an algorithm, which makes it incredibly difficult to get anywhere. There is no life support. Just do what you can on the app and be very careful in the batch as you select. Stay strong and stay determined.! 💛
Yes,IC sucks,I just stopped with them altogether and if you guys are smart you will find you something else to do because it is only great when you start the first couple months.
I make about $800.00 a week in Las Vegas. That’s with batch pay and app customer tips. Doesn’t include cash tips. I NEVER do double or triple batches. I only do single. Overall I’m very happy being a shopper. Sometimes I do wait 20 minutes in between shopping orders waiting for a batch to accept but at that dollar amount every week, I’m not complaining.
I finally got onto the GrubHub platform. I know it’s only been 1 day and 13 deliveries, but I appreciate the way they go about recruitment. When I tried to sign up, the app said they are no longer accepting applications. They put me on a wait list. I thought I would never get off of it. But just recently I was cleared to work. And I must say, I like their approach. They actually prioritize drivers who schedule themselves on shifts. That completely makes sense. With DoorDash, the map pretty much always has a shaded color, meaning nearly almost at any time u can work without scheduling. Now why should drivers who schedule themselves be competing vis a vis those that don’t? So far, of all the gig apps I have tried, GrubHub is my favorite. Not just cuz of Jen on the go, but because I have done Instacart, it is truly my very least favorite gig platform. I have about 2,000 deliveries combined at this point, and I have never even received an email about being deactivated on food delivery. But then I hate shopping even for myself, so why would I like shopping for others? I’m going to get myself a little beater car, and deliver with reckless abandon. Finally, copper is exploding, ***COPX***Cheers Jen!
I want to mention, because I thought it was the right thing to do and because packages of chicken had tags on them that said buy one get one free and I knew the customer would see it, I reached out to the customer and got her approval to add the second package. I was lucky I guess because it was free. But I am so glad you pointed out the potential pitfall of BOGO items! TY Jen❤️
Yes, the right thing is to grab the extra Bogo deal. But my gosh Instacart is so volatile and too risky. It’s all about eliminating the risk in order to keep this platform safe. I hope your batches pick up for you. Please keep me posted. 💛
I’m in Maryland and I feel like the last few weeks the batches I see are low paying with a lot of items... like 50 -60 items and you’re lucky if that batch pays $20 bucks. I e made a new rule for me, I won’t even go unless I can get it done in under an hour and get at least $15-20 bucks and I’m a 5 ⭐️ . Thank god I started DoorDash it’s been a savior. BUT today I was offered a job so I’m stoked and I’ll still do some of these gigs here and there. 🤗
Hi Jennifer!! Oh my goodness congratulations on your job! I am so beyond excited for you. Doing these gigs part time and when it works for you is going to change your complete outlook on them. I hope you love your new job and I wish you nothing but success.!! Please stay in touch. 💛
@@angelajean65 yes I don’t even bother. So many of the batches are insulting and honestly I’ve only been with Instacart a few months and I’ve never seen anything higher than $50 something and it disappears within seconds. Faster than I could swipe for it. It’s bad. There was a Sams Club batch the other day for $7 and .01¢ for a tip. Just awful. Again DoorDash has been a huge savior to me and it’s much easier. My highest paid batch was $20 something... many would literally not survive in my area from solely IC.
This is my strategy in PA as well. Nothing less than $15 and under 40 items and less than 4 miles away. I also try to stick with $15-$20 single batches but got lucky today with a couple double batches that were $32 and $38.
I am in California. I have been waiting about an hour between decent batches lately. Not making much even tho I had a 5 rating. (Just went to 4.98) I sit in grocery parking lots for long stretches and have tried driving to next city with some but not much success. Today, hours went by with “no available batches”. I finally gave up. I made ZERO $ today. I have been wondering what was going on. Glad I tuned in for this info. So discouraging!
Oh noooo! This is so bad! Not enough demand to meet the supply. So many shoppers in California are going through this. Hang tough. Let’s hope this turns around. 💛
I enjoy watching your videos. I’m not a shopper but I am an Instacart customer. I think all customers need the shoppers’ perspective. I’m grateful to you all for what you do, especially during a pandemic. 🙏🙏🙏🙏
Thanks again for the info and updates. I’ve not watched all your vids, but several. I am a new shopper, maybe done 12 deliveries or so. ( And within the short time have been asked for three selfie‘s from Instacart already ) My experience thus far has been fine. Certainly made rookie mistakes. It seems you’ve unwittingly become a spokesperson for us shoppers. I appreciate it. Your genuine concern for others ( shoppers and all involved ) is apparent. Your desire to see what is honest and fair is also apparent. Maybe you should start your own “Instacart” :) I will say that it is Not Okay for shoppers to fear being deactivated because they give a poor rating to chat support. Whatever the reason is that someone would leave a poor rating, it should be kept private ... between the shopper giving it, and higher-ups in the Instacart company. Why ask for us to rate them if we fear being penalized? Anyway, my two cents. Now I must head out to my real job :)
Hi Nancy and thank you so much for your comment and support. The more shoppers know, the more they can keep their accounts safe. I agree with you about Chat support. I've heard from several agents say they deactivate shoppers, even though they are not authorized to do so. There is always a work around so IC shoppers just need to be aware and careful with this. Have a great weekend!💛
I’m in the San Diego area. I see batches all the time but not as many as before. I tend to only work on weekends since I have a full time job. I’ve been working for Instacart for about 2 years now and have always seen this trend. In general, business slows down on weekdays and picks back up on weekends. Also slows on “cold and rainy” days (our kind of cold at least 😂). And also slows down during months after Christmas. Picks back up around April and May. Lots of batches in the summer. Busiest time though is around the holidays. California is also going through changes because of the new app based drivers law that just passed. Instacart is now paying California based shoppers at least 120% of the minimum wage, which is $14 in my area and $.30 per mile driven. Every week on Thursday, I’ve been getting an adjustment on my income from the week prior to make up for the % and mileage. Since I only work about 10-15 hours a week, my greatest increase has been about $100. But the more you work, the greater your adjustment. You no are right about Instacart being over saturated with shoppers. At one point, my referral bonus was at $1500, now it is at $25. That leads me to believe that loads of people were hired when the bonus was that high.
I'm thinking of buying a bot and moving forward with it. If IC isnt going to protect us true had working folks then maybe it's best we up our game and get a BOT.
Now it’s happening to me and I’m a five star, I am in Los Angeles I do have a 3% cancellation rate and I literally have to drive over to a store and walk through it and see if I can get a batch while I’m standing in the store or in the parking lot. Meanwhile I see team shoppers still shopping one girl told me her and her husband make $500 a day. I guess they’re both InstaCart shoppers and they swap phones and he goes and delivers while she continue shopping. I am seeing mom is with their little kids and they’re doing batches meanwhile I’m just by myself doing it the legit way I am getting nothing. I mean I’m seeing a couple batches here and there but they’re all 19 miles away and triples. I did get a decent one today I started late because I’ve lost the momentum so I started around 1:30 PM and I got a double for $48.22 items and the customer tipped more so I have $51 and then that’s it I’m sitting here in the parking lot in the hot sun because now we can’t go parkDown the street in shade we have to sit in the hot parking lot just to maybe get a batch. How is that going to work during the summertime they want us to sit in our hot cars in black paved parking lots? Thanks Instacart
I know it does. Please stay strong and hang tough. Try to put your energy on other opportunities for income. Maybe tomorrow you try to do something different and don’t even open the app. Instacart is bringing so many shoppers down and it just isn’t right.💛
I once cancelled a batch because my phone lost service and I even went to the att store near fb supermarket and found out the cell tower around here had a problem and it wouldn’t be fixed for at least a few hours. So I had no choice to cancel. And care said they will contact the customer and let them know that the shopper cancelled. And I was like wait, why? Cant you just put it back and let another shopper take it for them. Care said no, it doesn’t go back right away. I felt terrible that I bailed on the customer and they might have to wait hours more because I canceled but I had no choice, my phone had no service. So maybe that’s why they are not punishing for canceling a batch. I think when you do, it causes the customer to wait again before their batch is out back out. There seems to be some kind of turn around time
@@ericjshorts3203 I would t say that Thanks to #SHALIZTECH on 1nstagram i reactivated my INSTACART account with ease. It was a nice experience and I was amazed how fast it was.He is a pro.I lost all hope but decided to give him a trial .
Do you know if instacart is talking any measures to improve the rating system and make it more fair for the shoppers ? Agents that ive spoke to said that they're going to remove low ratings that have no feedback but I have yet to have a rating removed for lack of feedback
I have a 4.89 rating. I haven’t seen batches in weeks and this is my only income besides Doordash. I live around a busy area as well. It’s so frustrating that they treat their workers like this :(
Thanks for the great tips! I am so new and appreciative your attention to details to help us as a community. Looking forward to listening to all your videos. Keep up the great advice!
Hi Jen! Great info, I repost a lot of your videos on the FB Southern California IC page 😊 I’m in Hawaii taking a break and seeing a ton of comments on the southern California board about people not seeing any batches whatsoever. So I’m a little nervous about going home. But I’m also signed up with door Dash and GrubHub and Amazon flex so on days that suck with Instacart I just turn on door Dash and GrubHub. I haven’t tried the Amazon flex yet I need to do it. One day I was dropping off groceries and I saw on Amazon flex girl walking by and she laughed and said I used to do Instacart but then I got smart. She said Amazon flex is so much easier. But I’m not into the miles that they put on their cars. I have counseled batches and not been penalized for it so I better be careful now. In my area in Los Angeles you need to swipe pretty fast to get a good one so sometimes you don’t see all the details and you wind up wanting to cancel. But I’m going to have to be really careful now. But thanks for all the tips, you’re the best!
Hi Debra! Yes I know who you are and I’m so excited when I see you, here. I appreciate you commenting on several of these videos and your support. First of all, how nice that you are in Hawaii. Lucky girl. I hope you are really enjoying that. Yes, currently and especially in the last week or so the batches in California are almost nonexistent. So many shoppers are talking about it and so many shoppers have reached out to me letting me know that this is happening and if there is a fix. I believe it’s oversaturation as Instacart hired way too many shoppers. Not enough demand and too much supply. Also the new shoppers are given access to priority batches. It is good that you have other apps running because a true gig worker does not rely on one app. Pls keep me posted! 💛
I'm in San Diego California. I have over a month doing instacart, I remember my first two weeks having A LOT of batches to choose from, but now, especially this week I barely see a good one, and when I see one, it disappear in two seconds, you see more "action" early in the morning or after 4pm I am also doing postmates that way I can have two options on deliveries
Instacart has started putting accounts on hold for 24hrs for non delivery to customer that are hand to customer deliveries. You go through the steps, try to message and call customer, wait 20 minutes, contract support to let them know. Support contacts customer and gets no response. Support knows you followed the steps to the T and customer is not responding. This is not the shoppers fault but they are still putting accounts on hold. Ridiculous.
Ummm I see that is happening to me. Even when I tried to wait, deliver the other orders and come back to customer A (missing customer). Then (50 minutes after) I decided returning the order to the store and no more batches for me
What I did and I suggest everyone to do this...Update your profile picture to how you currently look. so when that security picture pops up your profile picture and your selfie will match alot closer.
Jen, a thousand well wishes and good fortunes in 2021 to you. Sigh, okay I'll keep this short(I can already see it's very long as I come up to edit and I apologize 😂😂) I received a deactivation letter email yesterday about an order not being delivered that's what this is about and I thought I would reach out to you with my story as I prepare my response in the email that I will send them pretty quickly because times have taken as you know with these things 🙂🙂🙂 🤦🤦🤦 I'll preface by saying as a shopper I take responsibility for my actions. I've read the service agreements and as you have stated I consider it a privilege to work for instacart...but to the point. I am a shopper residing in Houston Texas....this week the weather predictions were for sleet and cold conditions here in Texas and having been through some icy weather throughout the years I assumed things will be a little hectic... but to but to be honest having been through hurricanes floods I was pretty much meh you're not overly worried about it as I think most were in this state.... millions of of Texans would go on to lose power , lose running water, lose the ability to shower, lose the ability to have electricity, lose the ability to use our toilets after a few days, run out of food and not being able to take showers or even use the toilet. ..I don't want you to take pity on me there's people that have had it a lot worse but like yourself I feel very passionate and I care a lot about the customers and instacart.. . I think that instacart instacart support and shoppers ans the customers, and the stores did the best that they could given the chaos... I know that we were criticized( I say we meaning Inst cart) for being open during this week when sites such as doordash favor and others had shut down .... but I know and I can look at the service in securden we as instacart shoppers provided during this disaster might have been enough for them not to starve to death but I think there was no way instacart could foresee store closings and store hour changes which happened many times over the week... stores would sometimes change hours twice in a day or just close given whatever situation they were in... so there were a plethora of batches that had no chance of being fulfilled or that were available during times stores might be closed it was a mess. there was just a lot of craziness going on and we just did the best that we could. I can only speculate and look at my records this week as far as I can see there wasn't an order that wasn't delivere..... in my nine month instacart career anytime order I had delivered was missing a bag I left in the car or had them placed at the house next door... I always had instacart support call me, right even contact them to let them know I was rectifying the issue and we worked it out. and you can go back on my comments and customers even mention that how I brought the missing item back and this was three or four times in a nine months span of course those were never lifted from the archives on my record but I just thought I'd let you know that anyways).... 🕺🕺🕺🕺so if I type to you while also assembling my dispute which I am trying to make is concise and as aesthetically pleasing providing pictures providing receipts providing GPS map coordinates for all the deliveries I've done this weekand even throwing my journal log up there to provide them with everything I've done this week..... I just wonder if it's even going to be seen by a real person who sees it even knows about Texas and if any of that even matters 🥺 again I don't want you to feel sorry for me and I at the end of the day I'm responsible for my actions if I missed a delivery or didn't get it to the right person but I don't know I just don't know. I am very curious about a first time instacart customer (which was included on a three batch order the ones that I usually don't take, but given the suffering and given what I've gone through I did take this three batch order) this first time instacart customer who had ordered just three huge things of water which weren't available at the store...however I did manage to get water for them....as I do with all my customers including this customer I was very communicative about the grocery store issues scarcity and it's not like I really had to bring any of this up people know what's going on obviously but that's what I did ....🤔🤔🤔🤔 but this one never replied with anything giving all my responses given all of my pictures given all of my texts as well as my heartfelt apology that I wasn't able to get their original items it really bothers me when I can't get customers everything that they wanted especially once or suffering during this disaster...... unlike all the other customers this week regarding any replacements or refunds(which were more than I have ever done in my entire instacart career ) given the total depletion of supply at these stores given the weather or anything like that which was very very prevalent given the chaos. people were very understanding and pretty much whatever they had put on their list we redid the whole thing in a lot of cases and people were very nice about it and grateful to be getting anything at all. With people freezing to death in their houses, sleeping in their cars, with no power no internet no hope it was survival mode..with no running water in water not being available anywhere I made the decision not to cancel the order and get whatever water I could for that person. in this three order batch against my spider-sense judgment that something felt not right(and this was because it was a first time order and I had received no response whatsoever unlike everybody else given The replacements the refunds the chaos at the stores) and like on all other orders I got whatever water I could and people were very appreciative but I never heard anything back from this customer who was a first time customer and that just kind of struck me as odd.🤔🤔🤔🤔 lol🦸🦸🦸 I think we all have that instacart shopper spider-sense when there's something not right on orders, having said...the cause of my deactivation according to the email which was for an order not being delivered might not have even been that delivery but trying to be a detective it just seems like the most likely culprit if in fact it was not me who made the error I don't see it as far as looking over everything but I know that we all make mistakes but if I did make a mistake I take responsibility but honestly we were just trying to do the best that we could given the chaos. that it might not have been that order that's the only thing I can think of but I feel like I've got nothing to hide and I did nothing wrong as far as I can tell and I just hope that whoever reads my dispute letter will understand that the disaster that has been Texas this week. I did the best I could to communicate with that first time customer order with the water. I heard nothing. I even left a little note about it (the fact that I couldn't get the type of water that they wanted but I did get the only water available which was I think you know a six pack limited by the store) with my thank you card and I have a feeling that might have been the the order that possibly said the order wasn't delivered maybe because it wasn't the water that they had requested or maybe somebody took it I don't really hold much stock in orders disappearing from where I deliver but people are desperate out here and I honestly I don't blame them I understand. Whatever happened, I just feel dejected and not very hopeful about the outcome after I submit the dispute because I know how it goes with deactivations and I understand...as I close I will say once again as I do in my thank you notes to my customers 1,000 well wishes and good fortunes to you in 2021 Thanks Jen. Travis
Good morning Travis and happy Monday. Sorry about my delay in response and getting back to you. Sometimes I miss comments because I receive so many and it’s hard to scroll back. I’m glad I took the time to scroll back this morning though. I am so sorry that you were going through this. Reading this is disheartening and perplexing. I know you were not playing the victim role here but you were advocating for yourself which is what you should do. Texas has been in devastation and anything that happened in the last couple weeks in Texas should be automatically forgiven from Instacart. Instacart is showing shoppers who they are time after time after time. They do not place value on morality. Their motto is greed and speed. I would not have high hopes if I were you and getting a response back from trust and safety. I do recommend though pushing this as far as you can and possibly seeking legal counsel to figure out your options here. You can also try contacting Instacart through their Instagram page. And I would do this daily. Go to their Twitter page and make a comment on Twitter as well. The fact that you were deactivated through this tragedy is unconscionable. On a sidenote, I am working on a pretty cool project project that will help gig workers in the future. I’m not in a position to disclose this as of yet but the announcement will be made soon. Please hang tough and continue to be hopeful and have faith. Stay on this.. I will say an extra prayer for you. Not having resolve is incredibly unsettling and anxiety provoking.💛
@@JENontheGO the fact that you respond to all these comments is superhuman amazing so do not worry if it takes a little long... I'm going to send you a DM with what I feel is almost like a little insider information which I believe it could help other shoppers.... thank you so much for your post because we appreciate it
I’m in Southern California and the good batches seem to be taken really quick. On Monday, couldn’t get anything decent. I’m a 5 star and no cancellations. I try to take Jen’s off advice and cherry pick the good batches but sometimes the good ones just aren’t there. Forced to take the lower amount batches (definitely no zero tip batches), and then just work quick through as many batches as possible. Thanks Jen for the great advice. I always look forward to your videos.
Thank you, Lucy. This seems to be happening more to the shoppers in California. It’s definitely a combination of factors affecting the no batches. Hang tough. 💛
I had to cancel a batch when I got a large order (including alcohol) and they customer texted me saying they never made that order, have not ordered thru instacart for months, to cancel it. Thank God I reached out and say hi to all my “customers”. Welp. Spend 10 minuets talking to chat support. Got the order canceled with no consequences...and no “mark” on my record for that. So a $30 batch became a $5 batch because it was a double order....and the other person just wanted some rice😑 That 2nd person agreed that was messed up and was understanding why “I took so long to get his rice”. He thanked me for not canceling his little order despite the ordeal I went thru.
I just had my first MIA customer upon delivery ...on a "must hand groceries to the customer." I spent 30mins waiting, numerous calls, even instacart support couldn't get ahold of customer. IC provided a bump for waiting and will pay me for the order I shopped...but wants me to take time to return the items. This was a fairly larger order $130. Told IC I don't have time to return it this weekend as I've a family event. IC said I can return at a later date of my choosing?? Huh? I highly doubt the grocery store will accept the order with all this produce if I can't return it till next week or so. If I can't get this to be returned will I get in trouble?
When a customer is missing and the groceries are not deliverable, you will not be able to return the groceries back to the store. Most grocery stores don’t even except returns. This is not a possibility. All you can do is keep the groceries or donate them. Shoppers do this all the time. You can’t stress about this as was not your fault. There’s nothing you can do if the store won’t take these groceries back. When I accidentally left a full bag of groceries in my trunk, I simply told chat support the store store is likely not going to take them back and he told me to dispose of the groceries. Don’t worry, you will be fine. I would just let chat support know that you can’t take these grocery items back. 💛
@@JENontheGO Thank you so much for this feedback and insight! (Also...I saw your asparagus wrapping tip on another video. Genius! (As far as today's left over groceries from that undeliverable order: It was my last Instacart order of the day as I had a function to attend this evening. I ended up having to put all that organic produce and other items in my own fridge/freezer since I had to get ready for my own scheduled plans tonight. And yes..I highly doubt the grocery store wants this produce and other products now that it's been in my own home/pantry/fridge. So I agree with you about the grocery stores...especially since Covid is still an ongoing concern.
Hi and thank you so much for your comment. You are definitely not alone in your frustration of not seeing batches. It seems to be happening to shoppers everywhere. It’s too many shoppers competing for the same amount of batches. So disheartening.💛
@@JENontheGO yup instacart pays like 20 to 25 but no tip from the customers and they go flying. Like they only last 10 secs or less on the app before someone takes it
I am not in California. I am fairly new. I just, finally, got a rating - 5 star. Where I’m located, I’ve not seen a batch paying more than $35, including tips. I assumed it was because I was new. Anyway, being single, I decided to work valentine weekend and made about $400! I’m still seeing batches all day and yesterday instacart offered a shopping bonus. I really think it just depends on where you live. I feel for everyone that cannot make an income right now. BTW, I’m in Colorado.
Hi Lynn! Congratulations on your $400 earnings day, and on Valentine’s Day! Winning!! Yes, I do feel bad because there are so many shoppers struggling in different areas. But like you just set it really does depend on where everyone lives. This is why it’s important to find other revenue streams. There are a lot of options for gig workers. Thank you for sharing. Colorado is beautiful! Have a great week! 💛
Yep, it's probably because IC just raised their fees to 8% and I haven't seen any batches since last week. I recommend every gigger to make sure you have backup apps. Good luck to all I hope its back up and in better form. Also I think their working on getting their guarantee wages together in California, probably paying more money out.
Hi Sylvia! You make an excellent point here. With this 8% increase, customers are starting to opt for other options and getting the groceries. And now with the vaccines in place, more and more customers are opting to do their own shopping. I agree wholeheartedly that all shoppers need to have multiple revenue streams. Instacart will eventually change, so shoppers need to hold on while they can! 💛
Boom had a feeling thsi might a happened in my town that's the worse thing they could a done. Cux a taxi is cheaper them here. Grocery store is less than 4 mins away. That is the worst thing they ever could have done especially in my small town. Most are disabled or on ow or lost their jobs due to covid. This explains everything. They are new to us so raising prices that fast after trying to real in these small towns would have a negative affect on ppl needing the service. They barely tip now ans thats why. They need to rethink this one. I know all these small towns and the ppl in them since i was 5 yrs old. Yes there are some who have the money to do this but there more that out way that fact that do not.
1. The buy-one-get-one-free thing always trips me up, I didn't know IC was particular about that. I have to be very careful. Sometimes the customer wants two boxes of cookies and when it's a BOGO sale, I don't know if to then pick 4 boxes or just two. I don't bother telling the customer about it, because it's best that they don't know they might be getting something I might end up putting back on the shelf. 2. I helped a customer buy some drinks from a different store because they didn't have it in the store they picked on IC. It was a one time thing and I just figured I was going above and beyond, I've certainly been lucky enough to still be on the app. 3. Does this mean the 15% batch cancelation is off the table?
Yes you have to watch the buy one get one free thing. Especially when a customer doesn’t have a loyalty card. I just recommend not promoting it when you see it in the store and the customer doesn’t notice it. This is Instacart job not shoppers’. As far as cancellations are concerned, just be very careful before you decide to cancel the batch. They are cracking down on this big time. Shoppers just need to be very careful in selecting Batches. I’m at 1% cancellation aunt won’t cancel unless I am in a dire situation. 💛
If the app says get 2 boxes, take 2 boxes off the shelf and put them in your cart. And don't go to other stores for customers, it's more likely to go poorly than it is to go well.
@@JENontheGO I'm currently at a 4%. Two batches were canceled by IC themselves due to app issues, and the other 2, I had to cancel because it was 16 cases of water to an apartment(wouldn't have been an issue, but I realized it was an apartment and I wasn't really sure if the store would allow me buy so many cases of water anyway).
@@MrBoston6 first and last time with helping a customer out of the app, felt like a kind thing to do. But I guess breaking the rules for 5 stars isn't worth the deactivation from a steady side gig. Thanks
I am in Arizona, just moved more north, batches in Gilbert and Chandler were pretty good until last week. Not sure if it is my area or what is going on, but I am getting a few batches, but very very low paying. Like 35 items, 2 orders, 6 miles and pay is like $12.
I am thinking that shoppers in Ca are going to see a lot of turnover because of Prop 22. When a shopper works a minimum of 25 hours per week in a quarter, they receive a Healthcare subsidy over $1200/ quarter.
I did contact support, it took 3 calls to get through to somebody who could answer my questions, because I also not receiving any batches, or if I do becoming go so fast there's no way I could even tap on it. He told me that there's definitely a saturation of shoppers in the market right now And go into any store that you used to going to UC all brand new shoppers we know who they are. And more Shoppers than batches. Im in North San Diego County. The Other thing is, there are a lot of shoppers out there who are shopping with family or friends, this is not right or fair to those of us who go our fastest to do the best we can without help. The only batches that seem to not disappear instantly are orders with alcohol, which im glad for, or 3 batches in one 15 to 20 miles in distance. I belong to a lot of different gigs, so I just switch it up, but instacart is my favorite!
Last time I shopped was Sunday all day and since Monday until now, Wednesday, I have not been seeing any batches. Thankfully, I’ve been working at a new job but shopping with Instacart was a great way to supplement my income. Not getting any batches is frustrating bc I’m trying to save up to continue my schooling but Instacart and there shenanigans is truly making me think twice about continuing with them
Hi Roberto! You are right, Instacart is a great opportunity for supplemental income. In these days, it takes more than just a full-time job. Instacart will definitely have highs and lows regarding demand. Is there another gig app you can explore while Instacart is slow right now?💛
@@JENontheGO yes I have been doing rideshare driving for 3 yrs before last yr when covid began. I entered Instacart so that I don’t need to drive people around but I’m hoping it picks up sometimes this weekend. Some places have began to fully open and I understand demand can drop. Until Ca decides to fully open like Texas, maybe I will return to rideshare on the weekends like I use to do. Thanks Jen-On-The Go
Jen I’m in California Berkeley Bay Area. I have been doing instacart for 4 weeks. I had 5 stars for 59 batches, but last week, for the first time, I didn’t have batches for hours. I didn’t know why until I called chat support and find out some one gave me a 3 stars. It was a man who did that. I took it really hard because I worked very hard and I didn’t understand what I did wrong? Fortunately, chat support advice me to sign out and sign in to the app, wipe the batches. It didn’t work. Finally chat support refresh my app and also tech support emailed me, after that I started to see batches again but I didn’t get $75-$98 batches anymore. I only have batches from $18-$56. My instacart friend, has 5 stars but she has not been getting batches. Sometimes she will get a $38 batch a day. We are not sure why this is happening to her while I have 4.96 and I’m getting lots of small to medium batches. Your advice is so helpful. I stopped taking 2 or 3 batches. I only accept 1 batch with $50 up, with 5 miles up to 50 items. It’s working out. I got a 5 stars yesterday and excellent review.
Hi Nicole. I am so sorry to hear about your 3 star rating. It is so frustrating and disheartening when things like this happen. Please know it happens to all of us. Definitely continue to be strategic and selective in the batch as you choose. Train the algorithm to work in your favor. Hang tough. Thank you for your support and stay strong! 💛
The things about the batches is most likely because instacart is hiring a lot of new people and beginners are prioritized. I been also having some trouble with batches but when i get one i see a lot of new people shopping. Also, one solution it might work is getting a better phone service. I became friend of other shoppers at my location and i noticed they recibe batches first because they have better service than me. Im thinking in changing to that company or using just 1 phone to shop but then the question comes... is it worth it?, im doing good right now and if i get another phone i might earn more but now im paying something i wasnt
I canceled a batch and got deactivated/suspended for 24 hours for the last reason you mentioned. Prior to cancellation, I asked about the consequences of cancelling the batch since I was reporting to chat support about a checkout issue. The chat support just said it would affect my cancellation rate (which I knew) and that it would “affect my accepting batches for the next 24 hours”. I asked for clarification, if that meant I would see less batches and the support agent repeated verbatim the quote above. They are vague with their language and sometimes won’t reveal the truth even if you press for clarification.
Hi, I received confirmation from a chat support agent who reached out to me privately yesterday. No matter what the reason, shoppers will be penalized for 24 hours. So unfair.💛
Can you not see how far away an order is before you accept it? Because I hear so often of drivers complaining that they accepted an order that said it was only a few miles away, only to later find out it's more like 20 miles away. And then they can't cancel. ?
This was exactly why I was deactivated yesterday. I accept an order with the known distance of driving between 15 to 20mins maybe, and after shopping I would have to drive 45 minutes to an hour for $7 to $12. So I contacted The Instacart Specialist and go over details and issues. Nothing really worked in my favor because they didn't care at all.
Thank you for the info Jen! I’m a shopper from Ottawa, Canada. I’ve been watching your videos for a few weeks now, and they are very informative and motivational. I am at a 4.98 now and seeing a pool of lucrative batches. Best of luck to everyone else. I know how hard it is. 😉
Yes, this is happening a lot in California and more so in Southern California. It is truly oversaturation among other things. Instacart still hires new shoppers Who are prioritized. Really unfortunate.
I watch a lot of your videos... Great information! Also a lot of these scenarios are just a "location -location" thing. I live in Los Angeles and I have dropped as low as 4.7 rating and still made hundreds of dollars per day... My cancellation rate is @ %4 as of recently and still batches!!! Not like the new shoppers of course, still good though... I hate that it's not the same across the board though for all of us....
Beggars can’t be choosers. It’s slow now. I hate double and triple batches....but do we really have a choice? In April, the batches were crazy busy. As the pandemic slopes downwards, so are the number of batches that are made available to the shoppers. My projection is that the demand will be getting slower as most of us are getting vaccinated and positivity rate goes down. Even the CEO of Instacart never anticipated the demand. Love your videos Jen! Aloha🌸
Los Angeles Here, the problem is in LA the market is unbelievable saturated with shoppers, I mean half of them shouldn’t have been hired to begin with, you go to any grocery store from any chain that you could think of and more than half of the people inside are instacart shoppers, and worse at all... most Latinos, Easter Europeans and Middle East all co-shopping. So yes there is not enough demand for everyone to make money, not even at a 5 stars, now at 5 stars I still see batches compared to others because I’m sure there is other metrics that most people know nothing about that are taken into account when sending batches to shoppers, maybe speed, maybe an AI check how you communicate with the customer, and well... maybe one day I’ll share this with you Jen but there is actually two metrics that I know as a fact they affect you but I never ever see them mentioned in any video from anyone, so at this time because I need to see batches to make money i won’t share what those two metrics are because obviously I’m not putting myself out of business, but once I get my regular manager job back I’ll share it with you so people that stay doing instacart can improve what batches they see. def only doing Instacart until my workplace is allowed to open back once the pandemic is sorted out, so I have no intention in doing this for any longer once I get my night club manager job back.
Hi Michael and thank you so much for your comment. If you are willing to share with me I would love to hear it. You can email me at jenonthego2@gmail.com when you are ready and comfortable sharing, I am here. 💛
I downloaded the app and for three days after that, I was seeing 10-15 batches. I was getting notifications almost every 30 minutes on new batches. I started with help from my cousin who has done this for 2 years now with 5 star ratings, by my side. While I was on my fist batch, my cousin suggested me to contact them because the batches are far from my location. The agent switched my locations and after that, I've had no batches available on my screen. I talked to 18 different agents now and none of them have answers. I'm not sure what to do. I'm on day 6 with no batches available.
@@JENontheGOI bought a new phone coincidently through this, thinking maybe that was the problem. It was not. The agents made me delete and reinstall multiple times. I finally received an email asking for screenshots of the glitch. Now I play the waiting game.
If the store has self-service ring up for your order.. I always use that.. I can be in control and I can see exactly what's being run up and make sure that it's done correctly.. it's hard to monitor that all the time with the person working the register and sometimes I can give you an attitude if you have to go back and make sure that they ring it up properly.. so I like being in control and taking care of the whole process from the shopping to finally ringing up the products and the delivery.
Jen lots to talk about but first thing I will say is be friendly to the store workers even if they’re having a bad day and for crying out loud learn your store. After watching your videos I’ve made it a priority to build rapport with the store workers and the two most common complaint is that shoppers don’t know where anything is at so they rely on workers to help them shop their list in almost its entire ready and the second complaint that I’m hearing very commonly whether it be Ralph’s or Costco or whatever is that shoppers are straight up rude because they don’t think they’re going to be caught at the store workers are reporting them to their manager. The last thing Instacart wants is for stores not to want to do business so they will unfortunately keep coming up with new protocol to appease their grocery partners even if that hurts some of us good ones.The best advice I can give Are those two things
HI Tony and thank you so much for your comment. You are absolutely right with shoppers needing to do a better job by being kind to store employees. This just as important, if not more, as servicing our customers. I see fist hand, the disrespect and pushiness from shoppers and It makes me cringe. You get further in like with kindness and respecting other human beings. Have a great weekend. 💛
@@JENontheGO I mention that because maybe you can do a segment on building rapport with the store workers. One produce worker I spoke with was so combative in the beginning he’s been working for Ralph’s or Kroger for 47 years by the time our conversation was over I ended with “ we’re on the same team and in this together” he almost cried. there is a shopper I saw that was flying through the store while chopping it up with the workers even telling jokes getting them to laugh and they loved him I want to be more like that guy
Gigwhiz reactivated me after getting deactivated for not checking an ID on an alcohol delivery, the funny thing is that I’ve always checked an ID and don’t remember not checking one.
My son is a software engineer I asked him about bots. He said it's not illegal and instacart doesn't care they are out there. Just as long as orders are filled. So sorry.
Hi Sondra. Yes, I agree with your son! While Instacart publicly states they are trying to resolve the BOT issue, the reality is they simply are not! They only care that these orders are getting taken care of, not not necessarily who is taking care of them. Instacart should be shamed of them self though because often times the bot users are not certified Shoppers with background checks. Shoppers just need to get creative and work around them. That’s all. Thank you for sharing.💛
Hi, sorry for disappearing it’s been a crazy week, real quick, not sure if you mention it on the video, I skimmed through it, Shoppers moving in/out of CA(or sh who used to shop in CA and have a CA zone as primary) will not see batches because of the prop 22 thingy in CA that sort of enforces guaranteed earnings for CA shoppers. Quick fix chatting in with support (should get transferred to the prop 22 chat) and updating your zone, for rest of the states the zone has no effect anymore, app pulls batches solely by the gps. There’s a new “soft ban” for shoppers who cancel a whole batch after having moved to check out, this implies that it was due to a sh personal emergency (no customer or Instacart reason to cancel if you’ve already paid for an order) this is to avoid fraud, scams and in good will terms to “give sh time to deal with the emergency and return the items to the store”. Don’t have much time, leave your questions here :) Have a good day!
Thank you SO much for your clarification. I will make sure I update regarding this. Shoppers keep receiving different responses. I will make sure relay this. 💛
Hi Jen... another excellent content video!!! always chock full of info and tips.... scary to think how easily we could be deactivated, right? you always are so caring for all of us that do the shopping.... you know how many you help.... we love your work and dedication... FARRRRRR beyond the call of IC shopping! Thank you, Jen... Sarah xo
Sarah! Thank you so much! I appreciate your support. I enjoy watching your channel so much and love seeing your growth. Your storytelling approach is very unique to the Instacart community. I am happy to advocate for shoppers. I am not afraid of Instacart in the least. I am so sick of their lack of transparency. If they would communicate openly and candidly via email through with their shoppers they would earn more respect. In the meantime, I use this platform because it is convenient and I am still reaping the financial gains from it! Have a great weekend! I spy more snow today. UGH!!! 💛
Hey Jen, Just wanted to let you know that Friday was much better. Had a steady stream of good batches. I can’t explain Thursday as I have never cancelled a batch and I know over the course of 4 hours there had to be batches out there. I hope they don’t do this to me very often (offer no batches for hours).
Thank you for the update. This is great news! I am happy to hear it turned around for you and you saw steady flow Batches. Hopefully it’s on the up and up for you. Have a great weekend and stay safe. 💛
that’s EXACTLY why I ALWAYS take time-stamped pictures for EVERY batch when I drop off the order!! some Instacart customers will BOLD-FACE LIE just to get something for FREE!! The time-stamp picture would have protected you & proved that the customer was lying 🤥 once you reported the 7 MISSING a items as FRAUD!! I’ve had a few Instacart customers report their ENTIRE order missing!! I reported ALL of them as fraud then uploaded the picture as proof!!!
I have reached out to chat support just few days ago and the experience was good. I could imagine the stress they might be in, answering chat from enraged shoppers.
Hi Bani. Yes, chat support is under tremendous stress and they are rated just like shoppers. This is why it is critical that InstaCart shoppers are kind to them and don’t make their jobs harder than they already are. It’s frustrating on all ends.💛
That was me 5 star no good one either! And i have 2 times NO FAULT CANCELLATION BUT I GOT CHARGED!!and no resolution on chat support its a bad situation over all
Instacart is a hot mess here in California. Email threats to deactivate for any and everything that shoppers didn’t even do. Batches that look like they were created by a 5 year old.....the triples that go 45 miles. Gas is expensive!!! Maybe instacart has stock in oil or gas?!? I think they like having disposable employees that they don’t ever have to see or hear. The owner/CEO should be ashamed of himself. This is bad business. Yes I agree, new people should listen to this because at some point it will happen to them. Runnnnnnnnn!!!!
I was in a car accident that totaled my car during a delivery, not only did the lock me out of my account, they gave me a mark under cancellations when I was always at 0
HI Shannon. I am so sorry this happened to you and I hope you are safe. That is what matters. IC has ZERO regard for its shoppers and they are inhumane. Don't give them your energy. Just make as much money as you can from the platform, while working on others, as well. Have a great weekend.💛
IC was good a few years ago, but sadly the bot problem and low pay, makes me think twice about accepting batches. I’m at a 5 star, ranking. And I’m thinking twice.
SAME HERE and NO HELP FROM CHAT SUPPORT! I sent all documentation, more than once, even to prove their errors on MY rate!! Mine was raised by 8% within a weeks time and today 2% more??! Tech issues on their app caused it yet they do nothing. Not a damn thing. It is more than intolerable to me and NO place to go to for help. I'm done.
Hi Brittany!! I am happy that you are finding value here. It really is just about being informed and aware of anything that could threaten your account. It’s a great revenue stream, therefore it’s so important to protect it. Have a great weekend! 💛
Had a legitimate batch cancellation and have to sit out 24-hours, to my knowledge. I don’t want these 🤬 groceries...now I’m looking at junk food and sitting at home with no money.
I am a 5 star shopper. One evening recently I decided to place an order via instacart to experience what customers see on their end. I added a very good tip for my area and watched my ap to see it hit the dashboard. It never popped up yet I received a message from my shopper very quickly. He did a great job. I’m perplexed as to why I never saw it pop up on my available batch screen. I’m wondering if my shopper had a bot or if there’s a reason I’m not seeing the good batches. I seldom see batches over 20.00 and I don’t understand why. I’m a 5 star shopper with a 0 cancellation rate. This was confirmed when I didn’t see my order pop up. 😥
How can chat support deactivate you when they can barely help you with problems ? IC is a mess... I feel like the owner just sits back and watches the money flow in without listening or caring about the shoppers and support
I live outside of Boston. I feel so fortunate. I know many people making $200 plus everyday with Instacart. And for the most part I haven't personally heard of anyone dealing with this drama. I'm a 5 ⭐and I do agree that I'm starting to see more and more 2-3 customer batches with tons of items. My golden rule is to never take a batch less than $1 per separate item. But those are starting to be hard to come by.
I am in western Massachusetts and so far I am in a good place regarding the batches I am able to see. They aren’t as high as they once were but I can still manage to hit a dollar an item if I’m patient. Massachusetts seems like a good state for Instacart, thus far. This is not the case for so many other states though.💛
That Definitely seems true Jen. Massachusetts having been in some form of lockdown throughout the pandemic has definitely contributed to the continuance of higher paying batches here.
A few days ago I canceled a batch and a few hours later every batch I tried to accept it would take the batch away from me I chatted with tech support and they said it was app outage 🤷
The passage of Prop 22 in CA is triggering Instacart to change its algorithm. If shoppers are averaging more than 15 hours a week, Instacart is required to offer a healthcare subsidy. Mine in jan was over $600. The subsidy is per quarter. After that initial healthcare subsidy was offered to me, I began to see zero batches, or batches that were very low pay/high mileage. Now I am seeing random, average batches, but the income level I have been at with instacart for the past 3 years has gone from great to almost non existent in a matter of weeks. I think they are over hiring in order to spread the batches so thin to avoid having to pay the subsidy. For reference, I have a 5 star rating and have never had a negative incident, like a missing batch or anything like that, so I know that isn't the reason.
Hi Brianna! This is so interesting and I believe you just could’ve hit the nail on the head. Wow. Instacart knows exactly what it is doing. Shoppers need to start looking at other gigs for the revenue streams. This isn’t to put fear in anyone, but it has been weeks since shoppers have not been seeing batches in California and instead of shoppers trying to fight this they just need to find another source of income. I know it’s hard but this is reality. Thank you for being here for being a part of this community. Have a great week!💛
Yes that is a very good theory. Spreading the batches over an ever increasing number of shoppers will make it so that hardly anyone can maintain the minimum average 15 engaged hours per week.
I am in Phoenix area, I see batches but they are low paying or double and triples. At times I see " no available batches we will notify....."I have a 5 star rating as well. I saw 1 $119 batch Saturday but the pay outs are abnormally low with lots of triples which ic can kma b4 I take them
Shouldn't be punished for cancellation if where you are to grocery store is over 30 minutes drive. Sometimes you don't know the distance from where you are to store until you already accepted the batch. Then you find out it is about a 40 minutes drive to grocery store.
You don't get penalized unless you click start shopping where your on the picking stage and you use chat support to cancel it. I cancel batches from time to time if I accidentally accept a high paying batch that happens to have a low tip as I don't want to risk my rating but I don't hit start shopping. Instacart is being scammed by some people who are getting free groceries and shopper bumps plus being paid for the order but instacart gets nothing since your canceling the order. Even if its a legitimate cancelation they still lose money this move is strictly a financial one.
Oh man, I’m so sorry. She said it took her three weeks after emailing trust and safety constantly. If you haven’t emailed them directly, here is their email. Trust_safety@instacart.com. Please let me know if you have success with this. Be patient. You should eventually get it back. Also try to contact Instacart through their Instagram direct message. You just have to really stay on them for this. How does this happen? Ugh. 💛
I shared this video on the facebook group that I am a moderator for Arizona. I think IC has gotten too big for its britches so to speak. They will at some point find out that they need to take care of us vertern shoppers as new shopper cant do it like we can. It does take time to be a great shopper. I have multiple customers ask me how do i get you. I tell them to call support and request that IC make available the choice on picking their shopper.
Hi Dawn! Thank you so much for your support and for sharing these videos. I am definitely trying to get the attention of Instacart and I do believe it is working. This requires team effort and community and uniting within the gig economy.! I appreciate you. Have a great weekend. Stay safe, and stay determined.! 💛
I really would love to speak to you I feel the same way about the gig economy if you don't mind please reach out to me via my email and I will get you my contact information brokemom1968@gmail.com
And you wonder why I have not spent one single penny on anything extra for this company. I'm not buying any insulated bags, or gizmos, or technology, I'm not even going to buy a rubber band or a flashlight this company is brutal they could care less about us... instead of them getting better they are getting worse. The only thing I bring to work when I'm doing instacart is my car, myself, and my cell phone. It's getting to the point now where I'm terrified to accept a batch
Thank you for your videos. Im from kitchener, on🇨🇦 i have been doing instacart for 4 months. Just recently no order before 9 i do have children as i get them ready for the morning. I am check on and off usually only orders 30 mins away, once i sit in a walmart parking lot barely anything coming in i wait 10 mins and go to a different store if no batches sometime its a hour before seeing any local ones.
Jen here is a tip for you guys on scanning a customers ID if there is no service and the app won't let you. First verify there legally 21 and not intoxicated then proceed to take a photo of the customers ID the side that has the barcode make sure its not blurry an the whole barcode is in clear view. Use a second phone once your in your car and take a photo of the picture with the barcode then use your phone to scan the barcode once you have internet again to finish the batch. Delete the photo once you complete the batch. This 100% works when your in these rare situations. 😉
@@jimmoulton9038 an if they say no to using there wifi then you can't finish the batch buddy many people won't want to give you there wifi password so you can complete your batch as its not there problem its yours.
Also I read the instacart contract and read this: after signing up you have 45 days to begin services after you complete a batch you now have 75 days to complete another one and if you don't they deactivate your account. So you can't take a 3 month vacation without taking a batch lol
As always love you video ! Just wondering Have you researched this Cover that is suppose to help you if your account gets deactivated ? My understanding is you pay so much a month. Just wanted to know if you have done any research on it.
Hi Vicki, thank you so much for your comment and support. Funny you should say that, Kover has reached out to me twice asking me to promote them for monetary payment. I have refused both times. Here is why. Kover is selling a service for their gain. So far, I have not heard of kover helping one single shopper get their accounts reactivated after they have been deactivated.In fact, shoppers are angry that they have paid money for Kover to no avail. I know they do other things that they claim like sell supplemental insurance. But in my opinion insurance isn’t needed, help with reactivation‘s is, and this isn’t happening. I am simply not comfortable promoting a product to the viewers on this channel that I can’t fully stand behind. This doesn’t mean I’m right, but ethically it doesn’t feel right to me. 💛
There could be, I have yet to find it. I will definitely update people if I feel comfortable and promoting something that I know for sure actually works.💛
Anyone ever heard of UNDERCOVER BOSS? THE IC CEO should sign up/volunteer to go on that show, so he can get a first hand taste of his own Venom.
Instacart sounds like something you can’t count on as your only source of income.., Too much drama
Say it louder for the people in the back! You are absolutely right. Unfortunately, so many people lost their jobs through the pandemic and now we’re lying Instacart solely for their income. This is why it’s so sad when shoppers are treated unfairly. They are truly working hard and doing the work yet Instacart has no regard.💛
@@JENontheGO IC isnt going to care about quality until after they go public, which is about to happen. Then they will have shareholders they have to answer to and I will be one of them. So if you want to be hear keep an eye out for when they go public and buy shares, then they will have to listen.
Definitely... to much headache 😫 😪 specially dealing with immoral customers, tipped after delivery or give bad start if they aren't happy with little things... everything have to be perfect sometimes they are forget that we are just human that make little mistake
Actually no income should be your only source of income. Honestly
It’s almost not worth the money.
Everyone has to also remember to check for updates to the app. There have been times I have not seen batches, and after I updated it through Google Play, a list of batches popped up again..so I regularly check for updates:-)
Yep you are so right
“Instacart doesn’t care about us.” Yes that’s every job though there’s a line from Malcom in the Middle that has stuck with me, "I'll tell you what they're going to pay you, they're going to pay you what all jobs pay, less than you're worth and just enough to keep you crawling back for more."
@JEN-on-the-GO! Jen speak to your IC contact and ask them to get rid of the priority list. All it does for the shopper is put items out of sequence in regards to aisle location. If they don't get rid of priority items don't push them all at the top of the list. Put them on the list according to location and just add a note "priority item". Would make the shop for the shopper that much smother.
Agree!! 💛
Great Point!
good idea, Rayzer... it's soooooo distracting, isn't it?
Yes, this would be an excellent fix.
I think there’s bigger issues than that 😂
I do instacart just enough not to loose my account. The reason is most Carter's (like you) set the bar so high that I seriously need to be in the right state of mind to even do it. Everyone get all the gig apps like she keeps mentioning (no matter how long the wait list is) trust me Instacart is by far the toughest (I have over 400 shops). Door dash is popping now but later it might be something else, also with other gig apps your not dreading the 1:45am rating check. Great job Jen love your videos.
Jen you are so sweet giving all this information. I was so excited to get started with IC only to find out that’s it’s a terrible company to work with. I waited on the waiting list for 4 months ( for one of my side gigs) The job itself isn’t bad the customer service and the pay is, they expect a lot of you for such little pay. I’m in management the #1 thing I do is treat my staff with respect it goes such a long way they are humans and so are the Shoppers. They have no live support if you are having trouble on an order they want you to chat via text, the rating system is completely one sided and unfair it’s ridiculous. I will be putting it on the back burner and continue to work my other side gigs on the side. They should hire you to work for their Corporation they could use the professional help. Thanks for sharing 😎
You are so sweet and thank you so much for your support. Yes, it’s a tough platform because the support is so minimal. Our boss is an algorithm, which makes it incredibly difficult to get anywhere. There is no life support. Just do what you can on the app and be very careful in the batch as you select. Stay strong and stay determined.! 💛
Yes,IC sucks,I just stopped with them altogether and if you guys are smart you will find you something else to do because it is only great when you start the first couple months.
@@verlenciakeen9131
Any other suggestions to get involved with?
yes, Jen On the Go would be EXCELLENT working for corporate IC!!!!
They wouldn’t know what to do with me!! LOL! But thank you! 💛
I make about $800.00 a week in Las Vegas. That’s with batch pay and app customer tips. Doesn’t include cash tips. I NEVER do double or triple batches. I only do single. Overall I’m very happy being a shopper. Sometimes I do wait 20 minutes in between shopping orders waiting for a batch to accept but at that dollar amount every week, I’m not complaining.
I finally got onto the GrubHub platform. I know it’s only been 1 day and 13 deliveries, but I appreciate the way they go about recruitment. When I tried to sign up, the app said they are no longer accepting applications. They put me on a wait list. I thought I would never get off of it. But just recently I was cleared to work. And I must say, I like their approach. They actually prioritize drivers who schedule themselves on shifts. That completely makes sense. With DoorDash, the map pretty much always has a shaded color, meaning nearly almost at any time u can work without scheduling. Now why should drivers who schedule themselves be competing vis a vis those that don’t? So far, of all the gig apps I have tried, GrubHub is my favorite. Not just cuz of Jen on the go, but because I have done Instacart, it is truly my very least favorite gig platform. I have about 2,000 deliveries combined at this point, and I have never even received an email about being deactivated on food delivery. But then I hate shopping even for myself, so why would I like shopping for others? I’m going to get myself a little beater car, and deliver with reckless abandon. Finally, copper is exploding, ***COPX***Cheers Jen!
I want to mention, because I thought it was the right thing to do and because packages of chicken had tags on them that said buy one get one free and I knew the customer would see it, I reached out to the customer and got her approval to add the second package. I was lucky I guess because it was free. But I am so glad you pointed out the potential pitfall of BOGO items! TY Jen❤️
Yes, the right thing is to grab the extra Bogo deal. But my gosh Instacart is so volatile and too risky. It’s all about eliminating the risk in order to keep this platform safe. I hope your batches pick up for you. Please keep me posted. 💛
I’m in Maryland and I feel like the last few weeks the batches I see are low paying with a lot of items... like 50 -60 items and you’re lucky if that batch pays $20 bucks. I e made a new rule for me, I won’t even go unless I can get it done in under an hour and get at least $15-20 bucks and I’m a 5 ⭐️ . Thank god I started DoorDash it’s been a savior. BUT today I was offered a job so I’m stoked and I’ll still do some of these gigs here and there. 🤗
I'm in Maryland too. Today freezing rain and people want to tip zero or $2. Otherwise it was 3 person orders.
Hi Jennifer!! Oh my goodness congratulations on your job! I am so beyond excited for you. Doing these gigs part time and when it works for you is going to change your complete outlook on them. I hope you love your new job and I wish you nothing but success.!! Please stay in touch. 💛
Oh. Not okay. 💛
@@angelajean65 yes I don’t even bother. So many of the batches are insulting and honestly I’ve only been with Instacart a few months and I’ve never seen anything higher than $50 something and it disappears within seconds. Faster than I could swipe for it. It’s bad. There was a Sams Club batch the other day for $7 and .01¢ for a tip. Just awful. Again DoorDash has been a huge savior to me and it’s much easier. My highest paid batch was $20 something... many would literally not survive in my area from solely IC.
This is my strategy in PA as well. Nothing less than $15 and under 40 items and less than 4 miles away. I also try to stick with $15-$20 single batches but got lucky today with a couple double batches that were $32 and $38.
I am in California. I have been waiting about an hour between decent batches lately. Not making much even tho I had a 5 rating. (Just went to 4.98) I sit in grocery parking lots for long stretches and have tried driving to next city with some but not much success. Today, hours went by with “no available batches”. I finally gave up. I made ZERO $ today. I have been wondering what was going on. Glad I tuned in for this info. So discouraging!
Oh noooo! This is so bad! Not enough demand to meet the supply. So many shoppers in California are going through this. Hang tough. Let’s hope this turns around. 💛
Yes batches are cut by about 2/3’s.
Yes batches are cut by about 2/3’s.
I enjoy watching your videos. I’m not a shopper but I am an Instacart customer. I think all customers need the shoppers’ perspective. I’m grateful to you all for what you do, especially during a pandemic. 🙏🙏🙏🙏
Thank you so much, Tanya! 💛
Thanks again for the info and updates. I’ve not watched all your vids, but several. I am a new shopper, maybe done 12 deliveries or so. ( And within the short time have been asked for three selfie‘s from Instacart already ) My experience thus far has been fine. Certainly made rookie mistakes.
It seems you’ve unwittingly become a spokesperson for us shoppers. I appreciate it. Your genuine concern for others ( shoppers and all involved ) is apparent. Your desire to see what is honest and fair is also apparent. Maybe you should start your own “Instacart” :)
I will say that it is Not Okay for shoppers to fear being deactivated because they give a poor rating to chat support. Whatever the reason is that someone would leave a poor rating, it should be kept private ... between the shopper giving it, and higher-ups in the Instacart company. Why ask for us to rate them if we fear being penalized?
Anyway, my two cents. Now I must head out to my real job :)
Hi Nancy and thank you so much for your comment and support. The more shoppers know, the more they can keep their accounts safe. I agree with you about Chat support. I've heard from several agents say they deactivate shoppers, even though they are not authorized to do so. There is always a work around so IC shoppers just need to be aware and careful with this. Have a great weekend!💛
I’m in the San Diego area. I see batches all the time but not as many as before. I tend to only work on weekends since I have a full time job. I’ve been working for Instacart for about 2 years now and have always seen this trend. In general, business slows down on weekdays and picks back up on weekends. Also slows on “cold and rainy” days (our kind of cold at least 😂). And also slows down during months after Christmas. Picks back up around April and May. Lots of batches in the summer. Busiest time though is around the holidays.
California is also going through changes because of the new app based drivers law that just passed. Instacart is now paying California based shoppers at least 120% of the minimum wage, which is $14 in my area and $.30 per mile driven. Every week on Thursday, I’ve been getting an adjustment on my income from the week prior to make up for the % and mileage. Since I only work about 10-15 hours a week, my greatest increase has been about $100. But the more you work, the greater your adjustment.
You no are right about Instacart being over saturated with shoppers. At one point, my referral bonus was at $1500, now it is at $25. That leads me to believe that loads of people were hired when the bonus was that high.
Live in n SD zone also. Guaranteed pay does help a little on Thursday! Best time to shop is helpful but it's slow right now!
Think long and hard before you take batches now.
Same here In Central California. Not seeing batches and when they pop up...they gone! This whole week has been like this.
OK so you are in central California. This is really disheartening. 💛
I'm thinking of buying a bot and moving forward with it. If IC isnt going to protect us true had working folks then maybe it's best we up our game and get a BOT.
Now it’s happening to me and I’m a five star, I am in Los Angeles I do have a 3% cancellation rate and I literally have to drive over to a store and walk through it and see if I can get a batch while I’m standing in the store or in the parking lot. Meanwhile I see team shoppers still shopping one girl told me her and her husband make $500 a day. I guess they’re both InstaCart shoppers and they swap phones and he goes and delivers while she continue shopping. I am seeing mom is with their little kids and they’re doing batches meanwhile I’m just by myself doing it the legit way I am getting nothing. I mean I’m seeing a couple batches here and there but they’re all 19 miles away and triples. I did get a decent one today I started late because I’ve lost the momentum so I started around 1:30 PM and I got a double for $48.22 items and the customer tipped more so I have $51 and then that’s it I’m sitting here in the parking lot in the hot sun because now we can’t go parkDown the street in shade we have to sit in the hot parking lot just to maybe get a batch. How is that going to work during the summertime they want us to sit in our hot cars in black paved parking lots? Thanks Instacart
Let me ask you this...Are they of non English speaking decent??
Yep. Im a 5 star. Not getting any batches either.. Wow.. This really hurts.. 😔
I know it does. Please stay strong and hang tough. Try to put your energy on other opportunities for income. Maybe tomorrow you try to do something different and don’t even open the app. Instacart is bringing so many shoppers down and it just isn’t right.💛
I once cancelled a batch because my phone lost service and I even went to the att store near fb supermarket and found out the cell tower around here had a problem and it wouldn’t be fixed for at least a few hours. So I had no choice to cancel. And care said they will contact the customer and let them know that the shopper cancelled. And I was like wait, why? Cant you just put it back and let another shopper take it for them. Care said no, it doesn’t go back right away. I felt terrible that I bailed on the customer and they might have to wait hours more because I canceled but I had no choice, my phone had no service. So maybe that’s why they are not punishing for canceling a batch. I think when you do, it causes the customer to wait again before their batch is out back out. There seems to be some kind of turn around time
Same here. Not at 5 stars but I’m seeing the same thing.
My best recommendation is find opportunities elsewhere. IC is not the only game in town.
@@ericjshorts3203 I would t say that Thanks to #SHALIZTECH on 1nstagram i reactivated my INSTACART account with ease. It was a nice experience and I was amazed how fast it was.He is a pro.I lost all hope but decided to give him a trial .
Do you know if instacart is talking any measures to improve the rating system and make it more fair for the shoppers ? Agents that ive spoke to said that they're going to remove low ratings that have no feedback but I have yet to have a rating removed for lack of feedback
Hi Renee, No changes in the near future on ratings. Only seems to be getting worse, in fact. Stay strong & have a great weekend!💛
I have a 4.89 rating. I haven’t seen batches in weeks and this is my only income besides Doordash. I live around a busy area as well. It’s so frustrating that they treat their workers like this :(
I’ve been 5 star for a while (thankful🥰) but I haven’t been seeing excellent batches like I used to. I have ventured into Amazon Flex, shipt etc....
Thanks for the great tips! I am so new and appreciative your attention to details to help us as a community. Looking forward to listening to all your videos. Keep up the great advice!
So happy you are here, Lenda! Have a great day! 💛
Hi Jen! Great info, I repost a lot of your videos on the FB Southern California IC page 😊 I’m in Hawaii taking a break and seeing a ton of comments on the southern California board about people not seeing any batches whatsoever. So I’m a little nervous about going home. But I’m also signed up with door Dash and GrubHub and Amazon flex so on days that suck with Instacart I just turn on door Dash and GrubHub. I haven’t tried the Amazon flex yet I need to do it. One day I was dropping off groceries and I saw on Amazon flex girl walking by and she laughed and said I used to do Instacart but then I got smart. She said Amazon flex is so much easier. But I’m not into the miles that they put on their cars. I have counseled batches and not been penalized for it so I better be careful now. In my area in Los Angeles you need to swipe pretty fast to get a good one so sometimes you don’t see all the details and you wind up wanting to cancel. But I’m going to have to be really careful now. But thanks for all the tips, you’re the best!
Hi Debra! Yes I know who you are and I’m so excited when I see you, here. I appreciate you commenting on several of these videos and your support. First of all, how nice that you are in Hawaii. Lucky girl. I hope you are really enjoying that. Yes, currently and especially in the last week or so the batches in California are almost nonexistent. So many shoppers are talking about it and so many shoppers have reached out to me letting me know that this is happening and if there is a fix. I believe it’s oversaturation as Instacart hired way too many shoppers. Not enough demand and too much supply. Also the new shoppers are given access to priority batches. It is good that you have other apps running because a true gig worker does not rely on one app. Pls keep me posted! 💛
I'm in San Diego California. I have over a month doing instacart, I remember my first two weeks having A LOT of batches to choose from, but now, especially this week I barely see a good one, and when I see one, it disappear in two seconds, you see more "action" early in the morning or after 4pm
I am also doing postmates that way I can have two options on deliveries
I see you're talking about multi app on the minute 5:00
Thanks for your valuable time
⭐⭐⭐⭐⭐
Sign up with Shipt
Instacart has started putting accounts on hold for 24hrs for non delivery to customer that are hand to customer deliveries. You go through the steps, try to message and call customer, wait 20 minutes, contract support to let them know. Support contacts customer and gets no response. Support knows you followed the steps to the T and customer is not responding. This is not the shoppers fault but they are still putting accounts on hold. Ridiculous.
Matt, so ridiculous!! 💛
I dont have that problem. Customers love to come to the door and meet me with no mask on and chatty too 😂
@@nikiseptember4558 🤣
@@nikiseptember4558
Facts 💯🤦♂️
Ummm I see that is happening to me. Even when I tried to wait, deliver the other orders and come back to customer A (missing customer). Then (50 minutes after) I decided returning the order to the store and no more batches for me
What I did and I suggest everyone to do this...Update your profile picture to how you currently look. so when that security picture pops up your profile picture and your selfie will match alot closer.
Jen, a thousand well wishes and good fortunes in 2021 to you. Sigh, okay I'll keep this short(I can already see it's very long as I come up to edit and I apologize 😂😂)
I received a deactivation letter email yesterday about an order not being delivered that's what this is about and I thought I would reach out to you with my story as I prepare my response in the email that I will send them pretty quickly because times have taken as you know with these things 🙂🙂🙂
🤦🤦🤦 I'll preface by saying as a shopper I take responsibility for my actions. I've read the service agreements and as you have stated I consider it a privilege to work for instacart...but to the point.
I am a shopper residing in Houston Texas....this week the weather predictions were for sleet and cold conditions here in Texas and having been through some icy weather throughout the years I assumed things will be a little hectic... but to but to be honest having been through hurricanes floods I was pretty much meh you're not overly worried about it as I think most were in this state....
millions of of Texans would go on to lose power , lose running water, lose the ability to shower, lose the ability to have electricity, lose the ability to use our toilets after a few days, run out of food and not being able to take showers or even use the toilet.
..I don't want you to take pity on me there's people that have had it a lot worse but like yourself I feel very passionate and I care a lot about the customers and instacart..
. I think that instacart instacart support and shoppers ans the customers, and the stores did the best that they could given the chaos... I know that we were criticized( I say we meaning Inst cart) for being open during this week when sites such as doordash favor and others had shut down .... but I know and I can look at the service in securden we as instacart shoppers provided during this disaster might have been enough for them not to starve to death
but I think there was no way instacart could foresee store closings and store hour changes which happened many times over the week... stores would sometimes change hours twice in a day or just close given whatever situation they were in... so there were a plethora of batches that had no chance of being fulfilled or that were available during times stores might be closed it was a mess.
there was just a lot of craziness going on and we just did the best that we could.
I can only speculate and look at my records this week as far as I can see there wasn't an order that wasn't delivere.....
in my nine month instacart career anytime order I had delivered was missing a bag I left in the car or had them placed at the house next door... I always had instacart support call me, right even contact them to let them know I was rectifying the issue and we worked it out.
and you can go back on my comments and customers even mention that how I brought the missing item back and this was three or four times in a nine months span of course those were never lifted from the archives on my record but I just thought I'd let you know that anyways)....
🕺🕺🕺🕺so if I type to you while also assembling my dispute which I am trying to make is concise and as aesthetically pleasing providing pictures providing receipts providing GPS map coordinates for all the deliveries I've done this weekand even throwing my journal log up there to provide them with everything I've done this week.....
I just wonder if it's even going to be seen by a real person who sees it even knows about Texas and if any of that even matters 🥺 again I don't want you to feel sorry for me and I at the end of the day I'm responsible for my actions if I missed a delivery or didn't get it to the right person but I don't know I just don't know.
I am very curious about a first time instacart customer (which was included on a three batch order the ones that I usually don't take, but given the suffering and given what I've gone through I did take this three batch order)
this first time instacart customer who had ordered just three huge things of water which weren't available at the store...however I did manage to get water for them....as I do with all my customers including this customer I was very communicative about the grocery store issues scarcity and it's not like I really had to bring any of this up people know what's going on obviously but that's what I did ....🤔🤔🤔🤔 but this one never replied with anything giving all my responses given all of my pictures given all of my texts as well as my heartfelt apology that I wasn't able to get their original items it really bothers me when I can't get customers everything that they wanted especially once or suffering during this disaster......
unlike all the other customers this week regarding any replacements or refunds(which were more than I have ever done in my entire instacart career )
given the total depletion of supply at these stores given the weather or anything like that which was very very prevalent given the chaos.
people were very understanding and pretty much whatever they had put on their list we redid the whole thing in a lot of cases and people were very nice about it and grateful to be getting anything at all.
With people freezing to death in their houses, sleeping in their cars, with no power no internet no hope it was survival mode..with no running water in water not being available anywhere I made the decision not to cancel the order and get whatever water I could for that person.
in this three order batch against my spider-sense judgment that something felt not right(and this was because it was a first time order and I had received no response whatsoever unlike everybody else given The replacements the refunds the chaos at the stores)
and like on all other orders I got whatever water I could and people were very appreciative but I never heard anything back from this customer who was a first time customer and that just kind of struck me as odd.🤔🤔🤔🤔
lol🦸🦸🦸
I think we all have that instacart shopper spider-sense when there's something not right on orders, having said...the cause of my deactivation according to the email which was for an order not being delivered might not have even been that delivery but trying to be a detective it just seems like the most likely culprit if in fact it was not me who made the error I don't see it as far as looking over everything but I know that we all make mistakes but if I did make a mistake I take responsibility but honestly we were just trying to do the best that we could given the chaos.
that it might not have been that order that's the only thing I can think of but I feel like I've got nothing to hide and I did nothing wrong as far as I can tell and I just hope that whoever reads my dispute letter will understand that the disaster that has been Texas this week.
I did the best I could to communicate with that first time customer order with the water. I heard nothing. I even left a little note about it (the fact that I couldn't get the type of water that they wanted but I did get the only water available which was I think you know a six pack limited by the store) with my thank you card and I have a feeling that might have been the the order that possibly said the order wasn't delivered maybe because it wasn't the water that they had requested or maybe somebody took it I don't really hold much stock in orders disappearing from where I deliver but people are desperate out here and I honestly I don't blame them I understand.
Whatever happened, I just feel dejected and not very hopeful about the outcome after I submit the dispute because I know how it goes with deactivations and I understand...as I close I will say once again as I do in my thank you notes to my customers 1,000 well wishes and good fortunes to you in 2021 Thanks Jen. Travis
Good morning Travis and happy Monday. Sorry about my delay in response and getting back to you. Sometimes I miss comments because I receive so many and it’s hard to scroll back. I’m glad I took the time to scroll back this morning though.
I am so sorry that you were going through this. Reading this is disheartening and perplexing. I know you were not playing the victim role here but you were advocating for yourself which is what you should do. Texas has been in devastation and anything that happened in the last couple weeks in Texas should be automatically forgiven from Instacart. Instacart is showing shoppers who they are time after time after time. They do not place value on morality. Their motto is greed and speed. I would not have high hopes if I were you and getting a response back from trust and safety. I do recommend though pushing this as far as you can and possibly seeking legal counsel to figure out your options here. You can also try contacting Instacart through their Instagram page. And I would do this daily. Go to their Twitter page and make a comment on Twitter as well. The fact that you were deactivated through this tragedy is unconscionable. On a sidenote, I am working on a pretty cool project project that will help gig workers in the future. I’m not in a position to disclose this as of yet but the announcement will be made soon. Please hang tough and continue to be hopeful and have faith. Stay on this.. I will say an extra prayer for you. Not having resolve is incredibly unsettling and anxiety provoking.💛
@@JENontheGO the fact that you respond to all these comments is superhuman amazing so do not worry if it takes a little long... I'm going to send you a DM with what I feel is almost like a little insider information which I believe it could help other shoppers.... thank you so much for your post because we appreciate it
Perfect! Please do! I do have to say, it’s getting more challenging. Trying my best! 💛
I’m in Southern California and the good batches seem to be taken really quick. On Monday, couldn’t get anything decent. I’m a 5 star and no cancellations. I try to take Jen’s off advice and cherry pick the good batches but sometimes the good ones just aren’t there. Forced to take the lower amount batches (definitely no zero tip batches), and then just work quick through as many batches as possible. Thanks Jen for the great advice. I always look forward to your videos.
Thank you, Lucy. This seems to be happening more to the shoppers in California. It’s definitely a combination of factors affecting the no batches. Hang tough. 💛
I had to cancel a batch when I got a large order (including alcohol) and they customer texted me saying they never made that order, have not ordered thru instacart for months, to cancel it.
Thank God I reached out and say hi to all my “customers”.
Welp. Spend 10 minuets talking to chat support.
Got the order canceled with no consequences...and no “mark” on my record for that.
So a $30 batch became a $5 batch because it was a double order....and the other person just wanted some rice😑
That 2nd person agreed that was messed up and was understanding why “I took so long to get his rice”.
He thanked me for not canceling his little order despite the ordeal I went thru.
I just had my first MIA customer upon delivery ...on a "must hand groceries to the customer." I spent 30mins waiting, numerous calls, even instacart support couldn't get ahold of customer. IC provided a bump for waiting and will pay me for the order I shopped...but wants me to take time to return the items. This was a fairly larger order $130. Told IC I don't have time to return it this weekend as I've a family event. IC said I can return at a later date of my choosing?? Huh? I highly doubt the grocery store will accept the order with all this produce if I can't return it till next week or so. If I can't get this to be returned will I get in trouble?
When a customer is missing and the groceries are not deliverable, you will not be able to return the groceries back to the store. Most grocery stores don’t even except returns. This is not a possibility. All you can do is keep the groceries or donate them. Shoppers do this all the time. You can’t stress about this as was not your fault. There’s nothing you can do if the store won’t take these groceries back. When I accidentally left a full bag of groceries in my trunk, I simply told chat support the store store is likely not going to take them back and he told me to dispose of the groceries. Don’t worry, you will be fine. I would just let chat support know that you can’t take these grocery items back. 💛
@@JENontheGO Thank you so much for this feedback and insight! (Also...I saw your asparagus wrapping tip on another video. Genius! (As far as today's left over groceries from that undeliverable order: It was my last Instacart order of the day as I had a function to attend this evening. I ended up having to put all that organic produce and other items in my own fridge/freezer since I had to get ready for my own scheduled plans tonight. And yes..I highly doubt the grocery store wants this produce and other products now that it's been in my own home/pantry/fridge. So I agree with you about the grocery stores...especially since Covid is still an ongoing concern.
I’m in Stockton California and it is really slow now , but if your motivated and fast 💨 you’ll be fine . I still make around $300 a day still.
Here from Sacramento
Great to hear this! Stay determined! 💛
No way you make $300 a day. Instacart is slow everywhere right now
@@zlord1199 I make 180-200 a day in sac
Hi Zion. Shoppers in Seattle are actually making $400.00 a day!! . It depends on where you are.💛
Thanks Jen, as usual great and useful information. You're the best. Sorry about my last message, it was voice chat so hard to understand.
Good morning Andrew thank you so much and please don’t be sorry! Have a great week!! 💛
thanks for teh videos jen. Look forward to them. Getting batches has just been tough right now for sure. I am not in CA.
Hi and thank you so much for your comment. You are definitely not alone in your frustration of not seeing batches. It seems to be happening to shoppers everywhere. It’s too many shoppers competing for the same amount of batches. So disheartening.💛
All the new shoppers here in ocala fl are even taking batches that have 3 orders with no tip
Wow...
Why? Noooooo!!!! 💛
Same!!!
@@JENontheGO yup instacart pays like 20 to 25 but no tip from the customers and they go flying. Like they only last 10 secs or less on the app before someone takes it
I am not in California. I am fairly new. I just, finally, got a rating - 5 star. Where I’m located, I’ve not seen a batch paying more than $35, including tips. I assumed it was because I was new. Anyway, being single, I decided to work valentine weekend and made about $400! I’m still seeing batches all day and yesterday instacart offered a shopping bonus. I really think it just depends on where you live. I feel for everyone that cannot make an income right now. BTW, I’m in Colorado.
Hi Lynn! Congratulations on your $400 earnings day, and on Valentine’s Day! Winning!! Yes, I do feel bad because there are so many shoppers struggling in different areas. But like you just set it really does depend on where everyone lives. This is why it’s important to find other revenue streams. There are a lot of options for gig workers. Thank you for sharing. Colorado is beautiful! Have a great week! 💛
Yep, it's probably because IC just raised their fees to 8% and I haven't seen any batches since last week. I recommend every gigger to make sure you have backup apps. Good luck to all I hope its back up and in better form. Also I think their working on getting their guarantee wages together in California, probably paying more money out.
Hi Sylvia! You make an excellent point here. With this 8% increase, customers are starting to opt for other options and getting the groceries. And now with the vaccines in place, more and more customers are opting to do their own shopping. I agree wholeheartedly that all shoppers need to have multiple revenue streams. Instacart will eventually change, so shoppers need to hold on while they can! 💛
Boom had a feeling thsi might a happened in my town that's the worse thing they could a done. Cux a taxi is cheaper them here. Grocery store is less than 4 mins away. That is the worst thing they ever could have done especially in my small town. Most are disabled or on ow or lost their jobs due to covid. This explains everything. They are new to us so raising prices that fast after trying to real in these small towns would have a negative affect on ppl needing the service. They barely tip now ans thats why. They need to rethink this one. I know all these small towns and the ppl in them since i was 5 yrs old. Yes there are some who have the money to do this but there more that out way that fact that do not.
1. The buy-one-get-one-free thing always trips me up, I didn't know IC was particular about that. I have to be very careful.
Sometimes the customer wants two boxes of cookies and when it's a BOGO sale, I don't know if to then pick 4 boxes or just two. I don't bother telling the customer about it, because it's best that they don't know they might be getting something I might end up putting back on the shelf.
2. I helped a customer buy some drinks from a different store because they didn't have it in the store they picked on IC. It was a one time thing and I just figured I was going above and beyond, I've certainly been lucky enough to still be on the app.
3. Does this mean the 15% batch cancelation is off the table?
Yes you have to watch the buy one get one free thing. Especially when a customer doesn’t have a loyalty card. I just recommend not promoting it when you see it in the store and the customer doesn’t notice it. This is Instacart job not shoppers’. As far as cancellations are concerned, just be very careful before you decide to cancel the batch. They are cracking down on this big time. Shoppers just need to be very careful in selecting Batches. I’m at 1% cancellation aunt won’t cancel unless I am in a dire situation. 💛
If the app says get 2 boxes, take 2 boxes off the shelf and put them in your cart. And don't go to other stores for customers, it's more likely to go poorly than it is to go well.
@@JENontheGO I'm currently at a 4%. Two batches were canceled by IC themselves due to app issues, and the other 2, I had to cancel because it was 16 cases of water to an apartment(wouldn't have been an issue, but I realized it was an apartment and I wasn't really sure if the store would allow me buy so many cases of water anyway).
@@MrBoston6 first and last time with helping a customer out of the app, felt like a kind thing to do. But I guess breaking the rules for 5 stars isn't worth the deactivation from a steady side gig. Thanks
I am in Arizona, just moved more north, batches in Gilbert and Chandler were pretty good until last week. Not sure if it is my area or what is going on, but I am getting a few batches, but very very low paying. Like 35 items, 2 orders, 6 miles and pay is like $12.
I am thinking that shoppers in Ca are going to see a lot of turnover because of Prop 22. When a shopper works a minimum of 25 hours per week in a quarter, they receive a Healthcare subsidy over $1200/ quarter.
So likely. Interesting. 💛
I did contact support, it took 3 calls to get through to somebody who could answer my questions, because I also not receiving any batches, or if I do becoming go so fast there's no way I could even tap on it. He told me that there's definitely a saturation of shoppers in the market right now And go into any store that you used to going to UC all brand new shoppers we know who they are. And more Shoppers than batches. Im in North San Diego County. The Other thing is, there are a lot of shoppers out there who are shopping with family or friends, this is not right or fair to those of us who go our fastest to do the best we can without help. The only batches that seem to not disappear instantly are orders with alcohol, which im glad for, or 3 batches in one 15 to 20 miles in distance. I belong to a lot of different gigs, so I just switch it up, but instacart is my favorite!
Last time I shopped was Sunday all day and since Monday until now, Wednesday, I have not been seeing any batches. Thankfully, I’ve been working at a new job but shopping with Instacart was a great way to supplement my income.
Not getting any batches is frustrating bc I’m trying to save up to continue my schooling but Instacart and there shenanigans is truly making me think twice about continuing with them
Hi Roberto! You are right, Instacart is a great opportunity for supplemental income. In these days, it takes more than just a full-time job. Instacart will definitely have highs and lows regarding demand. Is there another gig app you can explore while Instacart is slow right now?💛
@@JENontheGO yes I have been doing rideshare driving for 3 yrs before last yr when covid began.
I entered Instacart so that I don’t need to drive people around but I’m hoping it picks up sometimes this weekend.
Some places have began to fully open and I understand demand can drop.
Until Ca decides to fully open like Texas, maybe I will return to rideshare on the weekends like I use to do.
Thanks Jen-On-The Go
That’s great! I’m happy you have this as an option. Every gig definitely goes back-and-forth between being busy or not.💛
Jen I’m in California Berkeley Bay Area. I have been doing instacart for 4 weeks. I had 5 stars for 59 batches, but last week, for the first time, I didn’t have batches for hours. I didn’t know why until I called chat support and find out some one gave me a 3 stars. It was a man who did that. I took it really hard because I worked very hard and I didn’t understand what I did wrong? Fortunately, chat support advice me to sign out and sign in to the app, wipe the batches. It didn’t work. Finally chat support refresh my app and also tech support emailed me, after that I started to see batches again but I didn’t get $75-$98 batches anymore. I only have batches from $18-$56.
My instacart friend, has 5 stars but she has not been getting batches. Sometimes she will get a $38 batch a day. We are not sure why this is happening to her while I have 4.96 and I’m getting lots of small to medium batches. Your advice is so helpful. I stopped taking 2 or 3 batches. I only accept 1 batch with $50 up, with 5 miles up to 50 items. It’s working out. I got a 5 stars yesterday and excellent review.
Hi Nicole. I am so sorry to hear about your 3 star rating. It is so frustrating and disheartening when things like this happen. Please know it happens to all of us. Definitely continue to be strategic and selective in the batch as you choose. Train the algorithm to work in your favor. Hang tough. Thank you for your support and stay strong! 💛
The things about the batches is most likely because instacart is hiring a lot of new people and beginners are prioritized. I been also having some trouble with batches but when i get one i see a lot of new people shopping. Also, one solution it might work is getting a better phone service. I became friend of other shoppers at my location and i noticed they recibe batches first because they have better service than me. Im thinking in changing to that company or using just 1 phone to shop but then the question comes... is it worth it?, im doing good right now and if i get another phone i might earn more but now im paying something i wasnt
I did that, switched to Verizon and one phone just for instacart and I think it's working
I canceled a batch and got deactivated/suspended for 24 hours for the last reason you mentioned. Prior to cancellation, I asked about the consequences of cancelling the batch since I was reporting to chat support about a checkout issue. The chat support just said it would affect my cancellation rate (which I knew) and that it would “affect my accepting batches for the next 24 hours”. I asked for clarification, if that meant I would see less batches and the support agent repeated verbatim the quote above. They are vague with their language and sometimes won’t reveal the truth even if you press for clarification.
Hi, I received confirmation from a chat support agent who reached out to me privately yesterday. No matter what the reason, shoppers will be penalized for 24 hours. So unfair.💛
Can you not see how far away an order is before you accept it? Because I hear so often of drivers complaining that they accepted an order that said it was only a few miles away, only to later find out it's more like 20 miles away. And then they can't cancel. ?
This was exactly why I was deactivated yesterday. I accept an order with the known distance of driving between 15 to 20mins maybe, and after shopping I would have to drive 45 minutes to an hour for $7 to $12. So I contacted The Instacart Specialist and go over details and issues. Nothing really worked in my favor because they didn't care at all.
@@dominiqueboyd5179 My comment was two years ago. Have they raised the pay since then? Because I don't understand why people are still doing it. ?
Thank you for the info Jen! I’m a shopper from Ottawa, Canada. I’ve been watching your videos for a few weeks now, and they are very informative and motivational. I am at a 4.98 now and seeing a pool of lucrative batches.
Best of luck to everyone else. I know how hard it is. 😉
Awesome!!! Grab it while you can. So happy for you. Thank you for reaching out and thank you for your support.! 💛
Great video... was just reading bout that Pause from IC. And YES those spam comments drive me nuts
Hi GigLife! How can we stop these? They are seriously just distracting and infuriating. UGH. 💛
recently for california. Only times I see batches in the early morning or late night. During the day its so dificult to get a batch. Im located in LA
Yes, this is happening a lot in California and more so in Southern California. It is truly oversaturation among other things. Instacart still hires new shoppers Who are prioritized. Really unfortunate.
Thx Jen good info. I'm praying for us shoppers 😊
Jen you are amazing doing this work and putting out this information for everyone! Thank you!!
I watch a lot of your videos... Great information! Also a lot of these scenarios are just a "location -location" thing. I live in Los Angeles and I have dropped as low as 4.7 rating and still made hundreds of dollars per day... My cancellation rate is @ %4 as of recently and still batches!!! Not like the new shoppers of course, still good though... I hate that it's not the same across the board though for all of us....
Beggars can’t be choosers. It’s slow now. I hate double and triple batches....but do we really have a choice? In April, the batches were crazy busy. As the pandemic slopes downwards, so are the number of batches that are made available to the shoppers. My projection is that the demand will be getting slower as most of us are getting vaccinated and positivity rate goes down. Even the CEO of Instacart never anticipated the demand. Love your videos Jen! Aloha🌸
Los Angeles Here, the problem is in LA the market is unbelievable saturated with shoppers, I mean half of them shouldn’t have been hired to begin with, you go to any grocery store from any chain that you could think of and more than half of the people inside are instacart shoppers, and worse at all... most Latinos, Easter Europeans and Middle East all co-shopping.
So yes there is not enough demand for everyone to make money, not even at a 5 stars, now at 5 stars I still see batches compared to others because I’m sure there is other metrics that most people know nothing about that are taken into account when sending batches to shoppers, maybe speed, maybe an AI check how you communicate with the customer, and well... maybe one day I’ll share this with you Jen but there is actually two metrics that I know as a fact they affect you but I never ever see them mentioned in any video from anyone, so at this time because I need to see batches to make money i won’t share what those two metrics are because obviously I’m not putting myself out of business, but once I get my regular manager job back I’ll share it with you so people that stay doing instacart can improve what batches they see.
def only doing Instacart until my workplace is allowed to open back once the pandemic is sorted out, so I have no intention in doing this for any longer once I get my night club manager job back.
Hi Michael and thank you so much for your comment. If you are willing to share with me I would love to hear it. You can email me at jenonthego2@gmail.com when you are ready and comfortable sharing, I am here. 💛
I downloaded the app and for three days after that, I was seeing 10-15 batches. I was getting notifications almost every 30 minutes on new batches. I started with help from my cousin who has done this for 2 years now with 5 star ratings, by my side. While I was on my fist batch, my cousin suggested me to contact them because the batches are far from my location. The agent switched my locations and after that, I've had no batches available on my screen. I talked to 18 different agents now and none of them have answers. I'm not sure what to do. I'm on day 6 with no batches available.
What the heck is going on, here? So sorry to hear this. Let's hope this week is better. Wondering if you have the new online/offline app update?💛
@@JENontheGOI bought a new phone coincidently through this, thinking maybe that was the problem. It was not. The agents made me delete and reinstall multiple times. I finally received an email asking for screenshots of the glitch. Now I play the waiting game.
Hi Jen! You should ask that guy how he recovered his account. My mother was deactivated because of a selfie mistake. Thank you for your videos! 🔥🙌💯😁
What mistake was it about the selfie ?
If the store has self-service ring up for your order.. I always use that.. I can be in control and I can see exactly what's being run up and make sure that it's done correctly.. it's hard to monitor that all the time with the person working the register and sometimes I can give you an attitude if you have to go back and make sure that they ring it up properly.. so I like being in control and taking care of the whole process from the shopping to finally ringing up the products and the delivery.
Jen lots to talk about but first thing I will say is be friendly to the store workers even if they’re having a bad day and for crying out loud learn your store. After watching your videos I’ve made it a priority to build rapport with the store workers and the two most common complaint is that shoppers don’t know where anything is at so they rely on workers to help them shop their list in almost its entire ready and the second complaint that I’m hearing very commonly whether it be Ralph’s or Costco or whatever is that shoppers are straight up rude because they don’t think they’re going to be caught at the store workers are reporting them to their manager. The last thing Instacart wants is for stores not to want to do business so they will unfortunately keep coming up with new protocol to appease their grocery partners even if that hurts some of us good ones.The best advice I can give Are those two things
HI Tony and thank you so much for your comment. You are absolutely right with shoppers needing to do a better job by being kind to store employees. This just as important, if not more, as servicing our customers. I see fist hand, the disrespect and pushiness from shoppers and It makes me cringe. You get further in like with kindness and respecting other human beings. Have a great weekend. 💛
@@JENontheGO I mention that because maybe you can do a segment on building rapport with the store workers. One produce worker I spoke with was so combative in the beginning he’s been working for Ralph’s or Kroger for 47 years by the time our conversation was over I ended with “ we’re on the same team and in this together” he almost cried. there is a shopper I saw that was flying through the store while chopping it up with the workers even telling jokes getting them to laugh and they loved him I want to be more like that guy
Gigwhiz reactivated me after getting deactivated for not checking an ID on an alcohol delivery, the funny thing is that I’ve always checked an ID and don’t remember not checking one.
My son is a software engineer I asked him about bots. He said it's not illegal and instacart doesn't care they are out there. Just as long as orders are filled. So sorry.
Hi Sondra. Yes, I agree with your son! While Instacart publicly states they are trying to resolve the BOT issue, the reality is they simply are not! They only care that these orders are getting taken care of, not not necessarily who is taking care of them. Instacart should be shamed of them self though because often times the bot users are not certified Shoppers with background checks. Shoppers just need to get creative and work around them. That’s all. Thank you for sharing.💛
Hi, sorry for disappearing it’s been a crazy week, real quick, not sure if you mention it on the video, I skimmed through it, Shoppers moving in/out of CA(or sh who used to shop in CA and have a CA zone as primary) will not see batches because of the prop 22 thingy in CA that sort of enforces guaranteed earnings for CA shoppers. Quick fix chatting in with support (should get transferred to the prop 22 chat) and updating your zone, for rest of the states the zone has no effect anymore, app pulls batches solely by the gps.
There’s a new “soft ban” for shoppers who cancel a whole batch after having moved to check out, this implies that it was due to a sh personal emergency (no customer or Instacart reason to cancel if you’ve already paid for an order) this is to avoid fraud, scams and in good will terms to “give sh time to deal with the emergency and return the items to the store”.
Don’t have much time, leave your questions here :)
Have a good day!
Soft ban was originally intended to last 24 hrs, but I’ve been getting reports it’s only 2hrs
Thank you SO much for your clarification. I will make sure I update regarding this. Shoppers keep receiving different responses. I will make sure relay this. 💛
Hi Jen... another excellent content video!!! always chock full of info and tips.... scary to think how easily we could be deactivated, right? you always are so caring for all of us that do the shopping.... you know how many you help.... we
love your work and dedication... FARRRRRR beyond the call of IC shopping! Thank you, Jen... Sarah xo
Sarah! Thank you so much! I appreciate your support. I enjoy watching your channel so much and love seeing your growth. Your storytelling approach is very unique to the Instacart community. I am happy to advocate for shoppers. I am not afraid of Instacart in the least. I am so sick of their lack of transparency. If they would communicate openly and candidly via email through with their shoppers they would earn more respect. In the meantime, I use this platform because it is convenient and I am still reaping the financial gains from it! Have a great weekend! I spy more snow today. UGH!!! 💛
Hey Jen, Just wanted to let you know that Friday was much better. Had a steady stream of good batches. I can’t explain Thursday as I have never cancelled a batch and I know over the course of 4 hours there had to be batches out there. I hope they don’t do this to me very often (offer no batches for hours).
Thank you for the update. This is great news! I am happy to hear it turned around for you and you saw steady flow Batches. Hopefully it’s on the up and up for you. Have a great weekend and stay safe. 💛
Always look forward to you videos!!
Hi Happy Camper! And I look forward to you being here. Love your avatar name. Makes me smile! 💛
Have you provided a video on long distance batches?
Thanks for all of your videos ... the information gives me hope for success with Instacart!
Hi, I have not yet but I’m certainly willing to do one. Thank you for your support! 💛
I’m so upset somebody reported 7 items missing! Omg I can picture myself picking out all of those items I’m so mad!!! I wouldn’t do that!
Of COURSE you wouldn’t do this! I am truly sorry this is happening. 💛
that’s EXACTLY why I ALWAYS take time-stamped pictures for EVERY batch when I drop off the order!! some Instacart customers will BOLD-FACE LIE just to get something for FREE!! The time-stamp picture would have protected you & proved that the customer was lying 🤥 once you reported the 7 MISSING a items as FRAUD!! I’ve had a few Instacart customers report their ENTIRE order missing!! I reported ALL of them as fraud then uploaded the picture as proof!!!
I have reached out to chat support just few days ago and the experience was good. I could imagine the stress they might be in, answering chat from enraged shoppers.
Hi Bani. Yes, chat support is under tremendous stress and they are rated just like shoppers. This is why it is critical that InstaCart shoppers are kind to them and don’t make their jobs harder than they already are. It’s frustrating on all ends.💛
@@JENontheGO I love watching your videos. I learn so much from it. Thanks! ❤
I’m so happy to hear this. I’m honored to help in anyway I can. 💛
That was me 5 star no good one either! And i have 2 times NO FAULT CANCELLATION BUT I GOT CHARGED!!and no resolution on chat support its a bad situation over all
Instacart is a hot mess here in California. Email threats to deactivate for any and everything that shoppers didn’t even do. Batches that look like they were created by a 5 year old.....the triples that go 45 miles. Gas is expensive!!! Maybe instacart has stock in oil or gas?!?
I think they like having disposable employees that they don’t ever have to see or hear. The owner/CEO should be ashamed of himself. This is bad business. Yes I agree, new people should listen to this because at some point it will happen to them. Runnnnnnnnn!!!!
It’s getting so tough! Especially in CA! Hang tough, Allison! 💛
I was in a car accident that totaled my car during a delivery, not only did the lock me out of my account, they gave me a mark under cancellations when I was always at 0
Ugh! You might want to think of trying something else. 🤦♂️
HI Shannon. I am so sorry this happened to you and I hope you are safe. That is what matters. IC has ZERO regard for its shoppers and they are inhumane. Don't give them your energy. Just make as much money as you can from the platform, while working on others, as well. Have a great weekend.💛
Jen you are the best. You are so kind and genuine. We really appreciate your help and all the good advice.
Good morning Nicole. I am happy to help in anyway I can. I appreciate YOU! Have a great week! 💛
IC was good a few years ago, but sadly the bot problem and low pay, makes me think twice about accepting batches. I’m at a 5 star, ranking. And I’m thinking twice.
Thank you for keeping us informed
My pleasure! Thank you for being here! 💛
Sweet batches come in now. couldn't beat them so I had to join them..good job man
*Cusorspy* ..
SAME HERE and NO HELP FROM CHAT SUPPORT! I sent all documentation, more than once, even to prove their errors on MY rate!! Mine was raised by 8% within a weeks time and today 2% more??! Tech issues on their app caused it yet they do nothing. Not a damn thing. It is more than intolerable to me and NO place to go to for help. I'm done.
Thank you!! Wow your videos have such great advice! It’s really helped me a lot and has kept me on my toes! Thank you!!
Hi Brittany!! I am happy that you are finding value here. It really is just about being informed and aware of anything that could threaten your account. It’s a great revenue stream, therefore it’s so important to protect it. Have a great weekend! 💛
This just started happening to me! I am a 5 star shopper with no batches while my dad is at 4.9 getting batches! This is ridiculous!
The most frustrating situation ever! It feels as though the 5 star shoppers are being punished, right? Hang tough!💛
Had a legitimate batch cancellation and have to sit out 24-hours, to my knowledge. I don’t want these 🤬 groceries...now I’m looking at junk food and sitting at home with no money.
I am a 5 star shopper. One evening recently I decided to place an order via instacart to experience what customers see on their end. I added a very good tip for my area and watched my ap to see it hit the dashboard. It never popped up yet I received a message from my shopper very quickly. He did a great job. I’m perplexed as to why I never saw it pop up on my available batch screen. I’m wondering if my shopper had a bot or if there’s a reason I’m not seeing the good batches. I seldom see batches over 20.00 and I don’t understand why. I’m a 5 star shopper with a 0 cancellation rate. This was confirmed when I didn’t see my order pop up. 😥
You cannot take your own order thats why it never popped up. You should have looked at a family member or friends phone to see it pop up.
I actually ordered in my husbands name. I didn’t want to take my own order. I just wanted to experience the process.
@@darlabarber6373 in that case there are tons of shoppers the odds of seeing your own is very low.
How can chat support deactivate you when they can barely help you with problems ? IC is a mess... I feel like the owner just sits back and watches the money flow in without listening or caring about the shoppers and support
I live outside of Boston. I feel so fortunate. I know many people making $200 plus everyday with Instacart. And for the most part I haven't personally heard of anyone dealing with this drama.
I'm a 5 ⭐and I do agree that I'm starting to see more and more 2-3 customer batches with tons of items. My golden rule is to never take a batch less than $1 per separate item. But those are starting to be hard to come by.
same, here, T. A., on the Cape... most are 50 cents per item, now.... sigh
I am in western Massachusetts and so far I am in a good place regarding the batches I am able to see. They aren’t as high as they once were but I can still manage to hit a dollar an item if I’m patient. Massachusetts seems like a good state for Instacart, thus far. This is not the case for so many other states though.💛
That Definitely seems true Jen. Massachusetts having been in some form of lockdown throughout the pandemic has definitely contributed to the continuance of higher paying batches here.
A few days ago I canceled a batch and a few hours later every batch I tried to accept it would take the batch away from me I chatted with tech support and they said it was app outage 🤷
The passage of Prop 22 in CA is triggering Instacart to change its algorithm. If shoppers are averaging more than 15 hours a week, Instacart is required to offer a healthcare subsidy. Mine in jan was over $600. The subsidy is per quarter. After that initial healthcare subsidy was offered to me, I began to see zero batches, or batches that were very low pay/high mileage. Now I am seeing random, average batches, but the income level I have been at with instacart for the past 3 years has gone from great to almost non existent in a matter of weeks. I think they are over hiring in order to spread the batches so thin to avoid having to pay the subsidy. For reference, I have a 5 star rating and have never had a negative incident, like a missing batch or anything like that, so I know that isn't the reason.
Hi Brianna! This is so interesting and I believe you just could’ve hit the nail on the head. Wow. Instacart knows exactly what it is doing. Shoppers need to start looking at other gigs for the revenue streams. This isn’t to put fear in anyone, but it has been weeks since shoppers have not been seeing batches in California and instead of shoppers trying to fight this they just need to find another source of income. I know it’s hard but this is reality. Thank you for being here for being a part of this community. Have a great week!💛
Yes that is a very good theory. Spreading the batches over an ever increasing number of shoppers will make it so that hardly anyone can maintain the minimum average 15 engaged hours per week.
I am in Phoenix area,
I see batches but they are low paying or double and triples. At times I see " no available batches we will notify....."I have a 5 star rating as well. I saw 1 $119 batch Saturday but the pay outs are abnormally low with lots of triples which ic can kma b4 I take them
Good segment you always bring good information
Thank you so much. 💛
Shouldn't be punished for cancellation if where you are to grocery store is over 30 minutes drive. Sometimes you don't know the distance from where you are to store until you already accepted the batch. Then you find out it is about a 40 minutes drive to grocery store.
I completely agree with you. It’s getting crazy with the cancellation lockouts. Be careful. 💛
You don't get penalized unless you click start shopping where your on the picking stage and you use chat support to cancel it. I cancel batches from time to time if I accidentally accept a high paying batch that happens to have a low tip as I don't want to risk my rating but I don't hit start shopping. Instacart is being scammed by some people who are getting free groceries and shopper bumps plus being paid for the order but instacart gets nothing since your canceling the order. Even if its a legitimate cancelation they still lose money this move is strictly a financial one.
So very interesting and informative! TY!! 🙏💛
I'm in New Hampshire and this happened to me, support did nothing but I figured out how to fix it on my own 100% real and works
Hey Jen! You mention a shopper got their account back after failing the selfie check. What did she do? This is my current situation right now.
Oh man, I’m so sorry. She said it took her three weeks after emailing trust and safety constantly. If you haven’t emailed them directly, here is their email. Trust_safety@instacart.com. Please let me know if you have success with this. Be patient. You should eventually get it back. Also try to contact Instacart through their Instagram direct message. You just have to really stay on them for this. How does this happen? Ugh. 💛
I shared this video on the facebook group that I am a moderator for Arizona. I think IC has gotten too big for its britches so to speak. They will at some point find out that they need to take care of us vertern shoppers as new shopper cant do it like we can. It does take time to be a great shopper. I have multiple customers ask me how do i get you. I tell them to call support and request that IC make available the choice on picking their shopper.
Hi Dawn! Thank you so much for your support and for sharing these videos. I am definitely trying to get the attention of Instacart and I do believe it is working. This requires team effort and community and uniting within the gig economy.! I appreciate you. Have a great weekend. Stay safe, and stay determined.! 💛
I really would love to speak to you I feel the same way about the gig economy if you don't mind please reach out to me via my email and I will get you my contact information brokemom1968@gmail.com
Your videos are beyond on point!
Well THIS makes me happy! Instacart needs to clean it up. I am so sick of the devastation they are causing Shoppers. It truly breaks my heart! 💛
I’m a 5 I still see batches and when I cancel an order I still get batches Victorville ca zone and we have way too many shoppers
And you wonder why I have not spent one single penny on anything extra for this company. I'm not buying any insulated bags, or gizmos, or technology, I'm not even going to buy a rubber band or a flashlight this company is brutal they could care less about us... instead of them getting better they are getting worse. The only thing I bring to work when I'm doing instacart is my car, myself, and my cell phone. It's getting to the point now where I'm terrified to accept a batch
I understand completely. 💛 I really do.
That too! 💛
Girl I feel you! I just bought a $70 grocery cart and two weeks later deactivated 😩
@@chanettethompson7660 Im guessing a customer claimed you didn't deliver?
Following.
Thank you for your videos. Im from kitchener, on🇨🇦 i have been doing instacart for 4 months. Just recently no order before 9 i do have children as i get them ready for the morning. I am check on and off usually only orders 30 mins away, once i sit in a walmart parking lot barely anything coming in i wait 10 mins and go to a different store if no batches sometime its a hour before seeing any local ones.
I’m from Chicago and still having this problem...
Jen here is a tip for you guys on scanning a customers ID if there is no service and the app won't let you. First verify there legally 21 and not intoxicated then proceed to take a photo of the customers ID the side that has the barcode make sure its not blurry an the whole barcode is in clear view. Use a second phone once your in your car and take a photo of the picture with the barcode then use your phone to scan the barcode once you have internet again to finish the batch. Delete the photo once you complete the batch. This 100% works when your in these rare situations. 😉
Here’s a better one. Ask the customer to use their wifi so you can do it the correct way.
@@jimmoulton9038 an if they say no to using there wifi then you can't finish the batch buddy many people won't want to give you there wifi password so you can complete your batch as its not there problem its yours.
Also I read the instacart contract and read this: after signing up you have 45 days to begin services after you complete a batch you now have 75 days to complete another one and if you don't they deactivate your account. So you can't take a 3 month vacation without taking a batch lol
As always love you video ! Just wondering Have you researched this Cover that is suppose to help you if your account gets deactivated ? My understanding is you pay so much a month. Just wanted to know if you have done any research on it.
Hi Vicki, thank you so much for your comment and support. Funny you should say that, Kover has reached out to me twice asking me to promote them for monetary payment. I have refused both times. Here is why. Kover is selling a service for their gain. So far, I have not heard of kover helping one single shopper get their accounts reactivated after they have been deactivated.In fact, shoppers are angry that they have paid money for Kover to no avail. I know they do other things that they claim like sell supplemental insurance. But in my opinion insurance isn’t needed, help with reactivation‘s is, and this isn’t happening. I am simply not comfortable promoting a product to the viewers on this channel that I can’t fully stand behind. This doesn’t mean I’m right, but ethically it doesn’t feel right to me. 💛
@@JENontheGO
I appreciate that 🥰
@@JENontheGO Thanks so much for your feed back! Just wondering if there is anything out there for our protection!
There could be, I have yet to find it. I will definitely update people if I feel comfortable and promoting something that I know for sure actually works.💛
Yuppp.... the batch in my zone, Bakersfield Ca is very low.. I ' m even shocked my self when I look the mileage I drove , 278 mile for a week
It’s definitely time to assess whether the mileage is worth this for you.💛
I’m in Orange County / Los Angeles and I’m fine
I’ve worked at the call center for IC support and it a bunch of young or older individuals with a young mindset.
Is the call center in the US or India? The English on some of the support team is baffling at times.
@@jayd2655 it depends they have them in both. I worked in the U.S.
I am in Asheville, NC i do this only on weekends but not getting much batches either and I am a 5 star as well.
Hi Brenda. Thank you for your comment. It could be just too many shoppers in your area. 💛