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Another great video, “your most important customer is your existing customer”
That is SO true! The rule of thumb is it costs 5 TIMES as much money to get a new customer as it does to get an existing customer to come back. Especially in a retention business, your existing customer IS the most important customer
Another great video, “your most important customer is your existing customer”
That is SO true! The rule of thumb is it costs 5 TIMES as much money to get a new customer as it does to get an existing customer to come back. Especially in a retention business, your existing customer IS the most important customer