Confronting The Worst Customer Ever...
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- Опубліковано 2 жов 2024
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I ran into this for the first time about two weeks ago. I always give my customer a chance to do a “thorough” walkthrough before I leave every job site. Customer calls me back 3 hours later to tell me I missed a spot🤦🏻 a whole 3 hours later!!
These people are everywhere. I notice it when I sell stuff on Facebook. I usually sell at a lower than normal price to get rid of stuff quickly, but I ALWAYS say "This is the lowest price you will get. Price is FIRM. No low-ballers and time-wasters" - yet they STILL text me and offer 30% lower than my price. I just don't reply to them.
I gave a guy $20 back one time oin a $120 item just because he didn't even ask for a lower price. Just because it's so rare
I had someone that came into me that brought two cars one was a Honda with very very bad carpet and filled with salt stains and he wanted Negotiate one $40-$80 my mistake was listening to him but I didn’t feel like taking out the sauce in so I die the floorAnd I don’t know where a few days later he found out and left me a one star review I should’ve listen to you and should’ve told him no😭😭😭
Detail do you sub ppf out? I think that's what I'm going to do. Although it's good money if you do it yourself. It's easy but I don't have a team like you. I'm solo. Good vid bro
@@b1ggeneral355 I had a customer call me 2 days later and said I missed a spot. All they had to do was wipe it off with a free cloth I provide every customer. Nope. I drove to wipe a spot. People are insane and have no idea what we go through to make them.happy
Working out in the California heat those customers who constantly offer me water or to use their A/C while doing the interior are the ones I want to keep. It’s those small things that make a difference
Washing a car is rough on the body frfr
I work in LA and can’t complain about heat
Thank god
@@jesusbernabe5983 central valley heat is no joke, I can tolerate it since i worked long hours picking grapes under the hot sun for a few years after highschool
Facts, the ones who have shade ready, and an open fridge, the little gestures make me feel better about doing the job
try arizona heat lol
Skilled labor isn't cheap and cheap labor isn't skilled.
Yep!
😁😁😁shit not hard been doing this type of work for years ...it's cool you find customers that pay ....in reality it's not worth 1000's for some correction 🤣🤣🤣🤣🤬🤬 thiers slot if labor but dam wt ever 🤭🤭😁🤣💯
My mechanic had a poster hanging up his wall with that saying
@@Fusion_1979 well if you think about it. Its true. I am also a mechanic.
Right my dad deal with customers who cry about his price once they go to an actual shop charge more they will go back to my dad
Thank you for taking a stance ! The importance is to set your rules . Better to loose a bad customer, than to gain a rude customer..
Customer “ I have a detailer that does it for less”
Me “ I have customers that pay more”
Moral of the story, let those go, they will be back for us to fix those $50 details.
That's a good rebuttal I haven't seen lol
Well go to that detailer is my question. I'm not in the business of undercutting other detailers. If you have someone that has a lower price point and you're happy with the results, then more power to you. But chances are, if this were true, you wouldn't be coming to me.
If they have someone that does it for less, tell them to run and book with them immediately. People use these threats as if they are the only customer alive. 😅😅
Ahhh yes....we have had so many crazy stories, man! We cut those people off completely...blacklisted, blocked, and we even warn our other detailer friends in the area to not deal with them! Those types of people make the world HORRIBLE! We have learned to "read" people and how they talk to us and react...we can just tell that they will be trouble. Very good advice man!
Remember guys, it’s ok to turn them away. It’s your business.
Bobby's the type of dude to pay and then call up his bank to dispute the charge smh.
Bruh legit had that happen yesterday that's why I'm here 😭
I always use the same routine. " I hear ya, Bobby. Money's tight for a lot of folks. Getting your vehicle detailed is more a luxury than a necessity. That being said, maybe it would be best if you wait a month or two to get some money saved up so that you can afford our services. Or, if you're just wanting an average in-and-out detail, Dave's soap and suds down the street is more affordable for budget minded folks like yourself. Our typical client rarely questions our pricing because they come to us based on the quality of service we provide. So, if you're looking for the cheapest detail you can find, I can assure you that you've come to the wrong shop." Sure, saying this can tend to escalate the situation, but it's fun and feels good to "politely" tell some douche that it's not your fault he doesn't have any money! LOL
This is good man 👍🏼
Most of the time it's not cause they don't have the money. They're just cheap to spend it on a car detail
This is absolutely the worst way to approach a rude costumer, a potential costumer nonetheless. Being petty or bringing yourself down to their level doesn't make you the bigger man.
@@layzy24 I stay booked solid, and have no time for tire kickers. Appreciate your input though, Karen.
Speak that good shit jesse 💯🤌
I had a first time client drop off his car for a basic wash and full interior. As I was wrapping up the wash on the door jams, I opened the door it smelled rankkkkkk!!! So I started pulling trash out and next thing I know there was a mouse running all around ..... I called him and told him to come pick up his car. (He knew about the mouse) Later that day he pulled up and gave me the check for the wash (didn't charge him for anything besides the wash) he left then called me and threatened to sue me for some law he made up called "deceitful labor" and said he put a stop payment on the check..... let's just say I cashed that shit and he was arrested a month later for doing the same to multiple other companies LOL
Had a guy that just couldn’t understand what a ceramic is. Decided to still go for it because he wanted it. We did it. He picked over everything. A month later he claims it was pointless and doesn’t do anything. So if you can’t get them to understand or see the value In something don’t do business with them!
Has Bobby left a one-star review on your business after refusing service to him? That's the kind you should worry about those types of customers.
It will just scare off shit customers.
People like bobby will always leave a 1 star review. I dealt with a married couple and after i refused to do anything for them. They left and not even 5 mins later both of them left a 1 star review. From that moment foward i vowed to refuse such type of customers. That was 6yrs ago and now i have great wonderful customers.
I think the fact that you can tell Karen’s “I’m not going to take you on as a customer” really shows em you don’t need their money and puts them in their place
Customer Bobby wanted you to accept the $200 offer then after you did the work he would refuse payment because of not being satisfied with your work in an attempt to cheat his bill.
Very good move on refusing his business.
You should put a small sign up thanking your satisfied customers and a mention that you have the right to refuse services to anyone
Great job!
I pretty sure he could get him for fraud for this.
This isn’t a story but just looking to help others
There’s a group of people who have or share a ideology that helps them believe
Because they bring you a certain amount of revenue to your business
They are allowed or should be exempted from paying full price ……..
My question to that
Have you ever in your life emailed your favorite footwear brand asking for that same discount?
Before charging your groceries, did you request to speak with owner and ask them for discount ?
When you arrived at that gas station, did you tweet the owner requesting for that 30% discount ?
I can almost bet
You contacted Sony or PlayStation and said
I’ve been playing PlayStation all my life and own most of the games, I deserve a discount
Or do you go to these companies and make them a empty offer of bringing them extra revenue because you have this huge following ? Lol
That is just so weird to ask for a discount when you have zero transaction affiliation with that person. I bet you didn’t negotiate your night out in the club for liquor & food……
What blows me away is that
You want a discount from a local business but you’re content with paying a franchise full price, no questions ask.
But also you have to remember that there are many detailers hahah and I know damn well that if you have one guy charging you 1200 and another 900 for the exact same job you will go cheaper. Although the customer is wrong for trying to negotiate aggressively you have to understand that the customer also has a choice as well so yes he's allowed to bargain also. The mistake I believe the detailer made was that he gave him a price over the phone which is something you should never do until you have the car in front of you. Although he said it wasnt a finalized price the customer now believes he can get it cheaper. No merchandise store you can't bargain however me included find myself not buying from a merchandise store because the item is cheaper online. So in a way I'm still bargaining the price for the exact same item.
@@Mach1Chriss There was no mistake made by the detailer IMHO. It weeds out most of the cheap, problematic customers in 1-2 minutes without wasting time driving and meeting them face to face! I've met with 1 customer in the last year (mobile detailing part time) and it was because they wanted me to come look at an RV because they felt the price was high. I drove the 15 minutes and spent another 15 minutes to not book a job. I should have stuck with what I know and not wasted the 1/2 hour. I am probably the most expensive in town by far and am usually booked 2-3 weeks out because my work speaks for itself. If someone doesn't want to pay $80-$120 for a basic exterior detailing, they're more than welcome to have some Joe down the street come n do it for $30. I don't want those customers anyways! They're the ones who expect unrealistic results for their neglected vehicle that hasn't been cleaned in 2, 5, 10, 20 years! I differentiate myself because I don't wash cars, I detail. My prices and results reflect this.
@@Premier_Auto_Detailing right but in this case the customer came to the detailers shop. The things is when it comes to correction you don't really know what to expect but the mistake was is as he said in the vid over the phone he told him it would be around $80-120 for the interior and then after seeing it was more. There is no problem with it being more however the customer will get a sense of insecurity. And wonder why the price changed. Maybe to avoid this they can send pictures of what they want repaired that way you have an idea of what it is.
@@Mach1Chriss he was told 80-120 plus 30 per scratch removal and wanted to pay 100 total. Try being informed on the argument instead of opinionated.. I'm done feeding the troll now.
@@Premier_Auto_Detailing yes pls be done I don't agree with $100 total from bobby but if the price is lets say $430 and I say can you do it for $400 are you a bad person lmao. I just got my front bumper painted the quote I was given was $450 I said can you do it for $400 Am I wrong for asking 🤣😂. If he can't then he will say no its not a disrespect people just miss the mark sometimes . Kinda like that wheel video try rotating the phone so we can see it in landscape as well as look into getting a IK Foam Sprayer that will take your vid from 4:44 and cut it in half to about 2:44. Not a troll tryna help a brother out 🤣😂. Have a good day man 👊
This is so true. I learnt from an experience I had a few months back. Since then, I've learnt not to budge from my price. If they can't afford the service, then that's tough. They can go elsewhere.
A while back my friend booked a customer and once we arrived and met him I knew he was going to be a headache. First, he lied about having a small car to get a cheaper deal when he really had a suv, but we let it slide. It was supposed to be a simple wash & interior for 45$ but he was asking for headlight restoration, polishing, paint correction, stain removal, and window tinting! We told him we didn't offer any of those services yet but insisted we at least try to remove the stains and do the headlights because he had some kit from auto zone. We ended up just doing what was intended because he had paid us in advance since he left before we finished lol
Thank god you didn’t take on that customer
When value exceeds expectation, money is no longer an issue,
He clearly didn’t see the value on what was being provided to him
Thank you for making a stand bc I know I would take shlt from no one
Oh man. I had this guy ask for scratch repair and I told him weeks beforehand that if it's through the PAINT TO THE PRIMER. There's nothing to correct, but I can blend in the more shallow parts of the damage to an extent; you obviously still want clearcoat left to protect from UVs etc. I told him its going to need to be filled or repainted or filled and sanded and lets just say he wasn't wowed even after the correctable parts were done. People just expect detailers to be body shops are detailer prices sometimes. It's just not feasible
Brooo i get this all the time! I do have painting experience & body work but i would like to do it inside a garage & not outside
Had a miscommunication with a customer about her vehicle being a certain size, and I quoted $60 for basic outside wash but sense it was suv it was $80, told her I must of not realized it was a suv, and needed to charge extra $20 bucks. She rolled her eyes, and made a huge deal and even said aren’t you just a car washer. I had to explain my worth.
That was your mistake not hers.
@@christian3050 it def was. It was just frustrating because $20 dollars is not much of a difference, and the car was also mossy on top, but after she made a big deal I just cleaned the moss as well without charge. Remind you I also was paying a employee, so $80 is nothing. It just frustrates me because she had a landscaper there, and he goes to tell me how people like her treat you good, if you do good work, and the thing is it really solidified the fact that she undervalued me, and did not appreciate it enough. I should of set the standards at first, but oh well I learned big time from that ! It don’t feel good either to be insulted and undervalued.
Shouldn’t be making videos about your customers I understand they can get annoying I own a bunch of Detaling shops on the east coast but sometimes it can bite us in the ass seen it happen to another detailer on UA-cam a few years back
I'm usually charging $100-$150 for a full detail. Wash and wax, Interior shampooed and dressed, the whole package. I dont want to rip anyone off but every detail I do, I feel like I'm really undercutting myself on the price. Some people say "wow that's not bad at all" and then some say "wow that's alot for a car cleaning" so I'm kind of stuck in between. But after 5-7 hours of busting my butt in 95 degree heat and only making close to $20 hr, it's definitely disappointing
Raise your prices and let your work do the talking. You know your worth man
Bro i feel you on this. I used to feel like i was ripping them off until i found out that these customers are never gonna keep their car clean, takes me 4-5 hrs instead of 2 hrs maximum, & working in the heat plus are OCD skills to make their car look brand new out the factory
@@charliek6371 that's very true. The vehicles I detail haven't been cleaned in a long time. And I live in rural Missouri, so most of the vehicles have been down gravel roads and are filthy. Makes me wonder what other guys would charge for these kind of details
Charge em alot, they are to lazy to clean it thats why they call us :)
Ya bro that’s way too cheap! The customers that say that’s too expensive are exactly what you need! Because those are the customers you do not want! My starting price for only interior details start at $220 and can cap out at $499 if it is that bad
One lady pull with SUV while we was detailing one of our clinet SUV right..she ask for a wash and interior wipe with stain removal right..We say for you 100.00...she said come on man I can go down the street and vacuum the inside and clean for about $10.00..
I said well I guess u will be going down the street 🤣🤣
Hate arrogant clients that feel entitled for a special deal. We even cut off maintenance clients that don’t respond to us on time and keep us hanging multiple times. Bye bye
That's a good rule
I needed this thank you ,had one of the Bobby’s last week made me do to much and now I have learned my lesson
Should have told him $2,000 he would never call you back. LOL
You gotta be able to read customers, you can tell who’s who in the first 5secs.
1. If the first thing they ask is how much
2. Can you do it for this price
3. I have more than one car can I get a discount
4.I have lots of friend I can get you business
5. It’s not that bad and it’s a small car
6. I knew this other detailer that would do it for this much.
7. Macho guys that
think they can do it themselves and better than you, but to lazy or to stupid to do it themselves.
8. Non Americanized people (Hispanic, Indians, middle eastern, the worst)
9. Charging low attracts low life’s
10. Don’t explain yourself why you charge this much, just say I understand have a good day.
And number 11. The area that they live in can tell you a lot.
Ok that’s it for now lol.
I’m a first generation Canadian and i understand rule #8 the most
Nicely put!! I just recently learn about the things u said with customers, its all true
How do you sleep at night charging $1000 for cleaning a car. Just because its a higher end car doesn't make it right . anything you could wipe on a car just cant amount to those figures....crazzy its working and you can pull it off
Jesus christ almighty bless ur heart sweetie because you are dumb
Man, that’s nothing. Compare to what I had to went through
Share your story!
I love looking through your videos. NOW HOW I DEALT WITH idiot CUSTOMERS like the one you had. I USED TO TUTOR MATHS AND PROGRAMMING COMPUTERS. What I did was, I advertised, in newspapers (before internet).BECAUSE I WAS A PROFESIONAL I CHARGE three times the maximum rate. Twenty five years ago the rate was $30. But I charged $90 per hour. Thereafter, I only accepted students who were referred by my students. For new students who had no reference I charged a non refundable $200 for the interview. With no guarantee that I will accept the student. I ended up having waiting lists of 2 years. And never advertised after the first three months. I only had quality students and people never understood how I had a waiting list. Like you I had quality tuition so charge your professional rate. Good luck.
Here's a little story you might enjoy: I knew a guy running an auto scrapyard (we call them breakers), who sold parts from crashed cars in a small town near where I lived in Ireland. Not many of them around. A guy we all knew who was always trying to haggle (even in businesses you should not haggle with) needed a part badly to complete a repair. He phoned the breaker who told him it would be 80 euros (it costs a lot more new) - the phone conversation went like this:
Breaker: Yeah I have that part; It will be 80 euros
Low-baller: I'll give you 50
Breaker: 90 euros
Low-baller: Huh? I said, will you take 50 euros?
Breaker: 100 euros
Low-baller: Ok. I'll give you the 80 euros
Breaker: 110 euros
Low-baller: OK OK!!! 110 euros!! Hold it for me I will in there in 20minutes
The breaker knew no-one else within a 2hr drive had the same part 2nd hand LOL
That's how you deal with unwanted hagglers when you don't need the business. Just raise your price every time they try low-ball ;-)
No BS, you want my services or you don't. If you're going to try to take me for a ride, then I'm doing the driving. This is the philosophy to do business by when dealing with these type of people. Great story, love it! Hahaha!
I always wondered if people like "Bobby" ever realize that they're being terrible customers not shrewd negotiators that they thought they were
Hm, probably not. They're probably like that with everyone
Customers always want their car to look better than new, but they don't understand the time and skill to make that happen. Perhaps if they took better care of their vehicle it wouldn't cost so much to detail. Go to a body and paint shop and see how much they charge for scratch removal.
I'm going to start checking people credit score before starting any service. Lol
You going to be out of business by the end of the week.
Somehow I don’t think someone’s credit score describes their demeanour. I know plenty of a$$holes with impeccable credit scores.
I had to start doing work orders on all of my details because of a bad experiance with a customer. I spent 5 hours doing a full interior, exterior detail with a coat of wax on a f350. The customer did not want to pay after I was done because I "did not remove the dent in the bed" or remove the exploded sharpie stain on the tan carpet. And they were going to "take it to a professional" next time. After this I ended up doing a paper work order with a walk around and write down every ding and scratch on the vehicle before I touch it. Also I do not do any under the hood work due to liability issues.
Your suppose to carpet spray paint or fabric paint it to match. If you charging get down and handle it
Oscar, the best quote of your videos so far!!! "Forget all the Bobby's, go for all the Johnny's"
That should be on the back of your next order of shirts (send me one when you make them please lol).
The one thing I take issue with is you were charging him per scratch and you could’ve bundled it per panel.
Regardless, once the customer starts to demand and be in control, any adjustment you make will make it seem like the customer is winning you over. So if he was a friendly guy that was super laid back, we're way more flexible. When you're arrogant and rude, we're not gonna let you walk over us
Very accurate on this video. I've dealt with customers like that before, even to the point where I told a customer when I arrived "this vehicle is in very bad condition and will be this much, they said sure do the best you can". Mind you, the vehicle had no clear coat, bare metal, and the interior was trashed. I did the work and she ended up paying me but then she said her husband who has been Detailing for 20 years, came out and yelled at her and asked for a full refund. Worse 5 hours of my life! Never again will I work with Customers like "Bobby". At the end of the day, you can always say no, if the customer is being rude or arrogant
If her husband detailed for all those years...how the hell did he let that car get so bad lol....detailing is hard work. Those types of customers can go kick rocks
Sometime I get those customers so I give them cheap work if they’d like to negotiate
I just ask them how much they would charge if the position was switched or I ask them if their boss asked them for a discount on their paycheque what would you say? that normally shuts them up
I washed a car and did an interior with shampoo on seats mats and carpets, hard surfaces, door jambs plus outside wash, windows in and out, tires and wheels for $80 (I’m a new detailer, that’s why I charge cheap at the moment). Finished the job, lady inspected it, she was happy. Yesterday she texts me and says that the ceiling of the inside of her car was dirty plus the visors were dirty, I told her that was not included in the $80 steal, she kept complaining and I finally gave in as to not have a bad review on my brand new business, and I had to drive all the way to her house about 10 miles away and brush the visor and a few things on the ceiling. This guy is right, NOT worth the freaking headache dealing with special customers.
Taking a big picture look at your work can be rather helpful for situations like this. Your eye as a detailer will be drawn to spots you may have missed or need more work. Sometimes taking a step back and inspecting your work is just as important as being right up in there for example, cleaning the absolute heck out of one seat. But hey now you have more experience under your belt with customer expectations and can improve as a detailer from here.
I've actually stopped offering anything less than a full service detail for my mobile detailing and charge what I charge for it. It's too easy to have customers complain about missed spots on a budget service or to spend way too much time on a lower paying job.
Bro get them to sign off on the receipt that everything is to their satisfaction. For all you know those spots got their after you cleaned. And to be honest don't worry about reviews....your work will speak for itself
@@csskiller 4 months later and I finally learned what you said, I do a full interior detail, including roof for $120 now, because people will nitpick at areas that are not included, I think it’s better that way
@@csskiller I’m still terrified about reviews because I only have 12 total... I guess I should start asking for people to rate me....
Had a customer say to me I have a car for you to clean and if that turn out good I might give you a second and third. Told him I don’t do fleets because fleets owners just like dealerships can’t afford me. So sorry we can’t do business not with the quality of work we give to our clients. I kept it moving. Ohio
What's a fleet?
@@MJubeily fleets vehicles are your budget rentals, Hertz rental etc. they think because they giving you volumes of cars, they can afford you. BS you become an employee for them and that’s never been me I been doing this for 20 years I’ll never work for anyone but myself.
@@mrexecutive2226 preach it my G 🙏🏾
Had some dude just breathing down my neck during a detail today , uncomfortable af
Had a customer that wanted a shampoo for his seats and his wife's floors in their vehicles. Typical 85° day in south GA and I always follow the same process as usual and just told him to keep the windows down for drying purposes. He did not do that and he left both vehicles in a garage with the windows up btw and he and his wife went on vacation for a week(leaving both cars in the garage) and a week later I received a phone call of him furiously upset about both vehicles having a sour smell and when I asked if he had did what I told him to do he told me no because he didn't have time and I took to long on the two vehicles anyway. Calmly I asked him could I come take a look at them so I could possibly rectify the situation and he to me no and that he just wanted his money back and basically sending threats and so yeah you're right dealing with customers like that is a major no no!
That's experience speaking right there ;) Penny pinchers are the absolute worst customers on every single levels! These people have the dirties cars because they don't want to pay to get it cleaned correctly, they are never happy with results, never tip, haggle on everything and so on and so forth. When I get someone like that on the phone, I give them a date 2 months out at max price possible... my goal if for them to turn me down and go somewhere else.
Sorry, I can't help you, we have several $1200 ceramic coatings to do, we are booked for the month, take to ABC Detailing, here is their number if you want it.
Brushed off quickly for good 😊
Glad you tell folk not all money is "Good" money.
yup!
I really apprechiated this video because I could tell that it was ginuenly honest! Thanks so much for sharing with us. It's awesome that you're taking the time to put out videos and be helpful to the detailing community. Have a great day. Happy 4th of July! God bless.
Thanks Robert! Just doing what I can :)
People just dont get it man they wanna pay cheap but want the job to look good smh they dont know how many hours it takes to remove all scratches from the paint they think its easy labor oh yea theyll just buff it out thats all it takes no.... they need to do varrias steps ... id rather pay $100 for high quality work rather than cheap labor with a 💩what ever job next time when you get those type of people tell them next time they can do the work themselves
I own a Mobile Auto Glass Replacement/Repair company with 5 veteran technicians. I have customers who are willing to pay my above average prices because they trust my staff and my lifetime warranty.
Everytime I get a potential customer on the phone who starts asking for a discount, I immediately and kindly tell them that I do not discount because the experience and skill my technicians who have been in this industry for 20+ years is priceless. If you'd like a lower rate, there are plenty of new companies/independent contractors online who I know will charge you half the rate and out forth half the skill.....you paid $75k for your Mercedes Benz, don't you want quality service and warranties to leave your vehicle in good hands?
I almost always decline their offer and wish them luck.
Moral of the story is, DONT FORCE YOURSELF TO TAKE JOBS AND NEVER DISCOUNT YOUR LABOR!
Best video MR.Oscar I like how you handle that ❤️❤️❤️❤️🔥❤️🔥❤️🔥❤️🔥✊✊✊✊I’ve been working in my whole work history bad & good customers I learned for bad customer you either work with his or her who ever the customer is or you cancel working with them or if you agree to work with that kind of a customer only if you started do the best of your ability to finish the job & close your door 🚪 & don’t deal with them ever
Dude you gotta read up on the 80/20 principle. Once I started thing about all clients in that way, it changed the business and my happiness!
Yess, that's applied here 🤝🏽
Explain.
@@jirensentry7609 google it.
I would've told Bobby to take his ass on somewhere.
😅😅
On point! The cheap customers are always the most expensive.
$ 30 a scratch 😂😂🤣🤣 just give a price for the lot and take or leave it. He hasnt counted them all neither have you so neither of you know the end cost before you start so thats gonna get someones back up. Charge by the day
The problem is when the customer starts to aggressively demand, it changes the entire dynamic
I stay away from people like that also we don’t do small dealership or dealers period
Customers who undervalue your work will never be satisfied with the results. Ticking time bomb waiting for that bad yelp review.
He def sounds like a Russian. They’re the worst. And I’m Russian. Well Ukrainian. They get me with, oh well this other guy does it for cheap, but then go on to complain that oh he didn’t do well and they’re mad at the other detailer……. You get what you pay for….. smfh.
I don't know about everyone else but i actually want to see the confrontation between the people. You can hide a camera in your vehicle or on you. You can blur the people and even their cars. We want to see just how much of asshole these people are. So we can start to recognize people who try to get something for nothing really act
I had a guy refuse to pay. Spent 8 hours working on both his cars. He wasn’t there when I left but called me to chew me out. It was just little shit. I offered to come back and fix it and he said no. A few days later I texted him again offering to swing by and take care if what he was unhappy with, or I could take $100 off the price and he berated me more via text message and said he was just gonna have another detailer redo everything, then he would mail me a check with photos so I could see what he wanted done. Weird thing is, I had known this guy for 20 years and never had a problem with him. It would be one thing to do this to a stranger but we know a lot of the same people.
I had a guy refuse to pay. Spent 8 hours working on both his cars. He wasn’t there when I left but called me to chew me out. It was just little shit. I offered to come back and fix it and he said no. A few days later I texted him again offering to swing by and take care if what he was unhappy with, or I could take $100 off the price and he berated me more via text message and said he was just gonna have another detailer redo everything, then he would mail me a check with photos so I could see what he wanted done. Weird thing is, I had known this guy for 20 years and never had a problem with him. It would be one thing to do this to a stranger but we know a lot of the same people.
The minute a customer starts balking at your price. They already devalued your service. So it''s wrap at that point.
oh can you take off 20$? I'm like yo. it cost me 20$ in gas to drive to you, no sorry I can't. if you'd like to drive your vehicle to me and buy your own chemicals for me to use. .. then yes we can make that deal. if you can afford a quality detail. you can afford my already outrageously cheap 60$ price. understand what we spend on this stuff to clean your car with. my last guy charged me less.. oh ya. where's he at? oh he didn't do a good job.
well I do so this is the price. I always just say. if you call me back in 2 weeks or less. I'll give you a deal.. they almost always do that. less work for me. lower price for u. set a price and stick to it!
One time a coworker wanted me to paint his truck so I said fine I’ll do the body work(very bad like I’m talking days of body work)and I’ll sand and paint it.for 400! I was trying to hook him up he said it was to much not to mention he wanted me to buy his paint and all the materials that go with.he ended up getting mad at me and I just told him to fuck off.the following week a guy had me paint his accord no body damage for 800 n he bought everything needed I’m like hmm some people want shit free like wtf no way!
I was a landlord for 13 years and the ones that complained the most were also the ones who caused the most problems. I threw them out immediately and got real good at identifying them before even showing them an apartment. People are horrible at hiding how much of a pain in the ass they are. If they are a pain right from the start, just imagine how they'll be as a client. Just say no as It's just not worth it. Trust me, you'll be much happier in the long run.
I agree 1000%. I rather go without than deal with the headache client. And I always under promise over deliver and keep my clients happy. And always leave room in the price for a just in case it takes longer than expected. That way if things go better than expected or the job goes quicker than you thought I can knock the price down by say $20 as an example from the agreed price for the job and that usually always goes a long way with clients because who doesn’t want to feel like there getting a good deal. Also they feel like your taking care of them. We all have to make money and have expenses to pay for but keeping clientele happy and appreciated is the most important. I strictly work by word of mouth and have not had the need to advertise (knock on wood) and I strongly believe these little things go a long way.
Send Bobby packing and wish him well. I don’t think I could have listened to all that crap.
Cheap people want the most and are willing to pay the least
Yepppppp
My husband recently had to fire a customer for his auto/motorsports business the dude was a tool 🤦♀️
i was at Sabiston building supply in warren michigan, there was a pakistani father and son trying to buy 150 8"× "6 solid concrete blocks in front of me. Mike, the owner was ringing them up and the father tries to bawlk at the price, saying that he would not pay that much(the poor son was translating). Mike then says bluntly " okay, no problem, good luck somewhere else" so the son translates and the father who seems surprised tells the son a lower price which the son translates(the son is obviously embarrassed) so mike says that his price is his price and if he doesnt like it to go elsewhere. so the father agrees to the price and the son apologizes saying that his dad even tries to haggle at grocery stores and gas stations🤣. so then they get the blocks to their vehicle which is a tiny toyota minivan. the hi-lo driver tries to tell him that they need to make at least 5 or 6 trips as the weight is too much( which the son agrees) but the dad aint hearing it. so the owner had the man sign a waiver, they load the block and they cant even drive, the weight has the tires fully pressed against the wheel well. i dont know what happened after that point as our yard attendant had loaded us up and we had to get to the jobsite
people hate to hear the prices man but I always tell them you do it and tell me how it comes out especially with paint correction!
Hi maybe not my worst but did a basic wash vac and glass on a regular customers car. i pointed out some over spray paint splashes all over the car maybe a 2 hour job but they expected me to remove all of these i said i would be happy to do that but not now as i had other jobs booked in and they would not be happy if i run over 2 hours late ,I did try to say what would you do if you had work to go to and i rung you up saying hay ill be 2 hours late. They did not care and wanted me to sort the car out then I said sorry but i cant i never did see them again but that's life you cant please everyone all the time ,like to here your comments
Alot ppl dont see that I used about 100 dollars worth of supplies on there car ....and time is not free dont work like that ...one dude gave me a buffer instead of cash after we yall about a price..but its kool cuz the buffer is new so I took it
When people ask me how much to wash a car I tell them I don't wash cars... I detail cars. But if a customer schedules a vehicle to be detailed about 3 weeks I then offer a miantenance wash service if they keep there rides in good shape.
This is right for any business some customers that are just not needed, we have in our country the customer is always right well to a point a reasonable person will but unreasonable ones are not always right but hide behind this saying. When you look at reviews most reasonable people look at negative ones and if they are minority then fine but if it's getting up to even or more then that's when it will hurt potentially
You get good and bad customers we all make mistakes you do too let’s not forget that you should be more professional and learn to deal with customers like that👍🏼👍🏼👍🏼
sounds like you got patience and professionalism. as for me I don't. I snap at rude people and its probably not a good habit but i do it anyways. because if I dont i just get angrier and angrier as time goes along.
I'm a drywall estimator and I price drywall, steel stud framing, etc as a sub-trade to General Contractors (GCs). Kinda like they are our customers. Even at our lowest price, I've had guys come back and tell me we are 30% higher than some other guy they got pricing from, so I basically tell them they should use that guy if they want a whole heap of arguments because he definitely isn't including everything we are. Also, I suggest that part of the way into the project, he will bail because he messed up and will start losing money.
10% I can maybe see but there isn't even 30% admin+profit on these jobs. Some slimeball GC's use that tactic to try fool you into doing the job at below-cost.
There are some real scumbags out there, and all they care about is money
I get your point but 1300 is a little bit to much. I know a lot of people can pay that type of money but in my cast I do all the work my self and all my cars look amazing
Reat Fucking video thanks for posting
Chawelcome!
When you have customers like that you change your price from 300 to 800 for every lowball he throws at you. Lower he goes the higher you go 🤣
That's the type of customer that will leave you a bad review out of spite. Cheap asses. Screen them all over the phone. Figure out their expectations
Nice location bro where is it I live in Houston
Houston🤟🏽
Anyone know how I can get a job working for a detailer? I want to get experience before starting my own business so I don't start from square one.
probably google “detailing services near me” and then calling each company asking if they are hiring
People try to lowball me and I explain that you don’t go Walmart and ask if the can take less so same goes for here my price is my price
I think I’m learning this. The hassling me for prices yet I show up and they are the worst cars to work on. I’m learning
I have found that the customers who pay me the least think they’re paying me the most.
I understand your point on penny pinching 🤏 at the end of the day just don’t go to shops to detail anything and save your money do it yourself, it’s pretty simple to clean your car and paint correction is simple also just polish with foam pads and cutting compound and you’ll have new car after :)
Everything is easy. But you can't expect one person to mow their own lawn, cut their own hair, detail their car, clean their own home, etc... people pay for quality and convenience
I clicked this video because I saw 2 feet of a defender in the thumbnail 🤤
I can tell when someone is going to give me a hard time just by the phone conversation.
Life lesson 101: Avoid cheap people. They are not frugal and can cause problems.
Hey detail groove if a customer gives you 60 more than the price and you had one employee help you out how would you pay the employee
Wish google would allow businesses to leave reviews for customers. Hate cheapskate scumbag customers
Working at retail sucks means = you have to take this type of customer regardless. Sucks.
Dude just want to say i have been watching a lot of your vids and they are great. Getting lots of info from them and getting excited to start my own business. Thanks brother
Awesome to hear!
All money aint good money.
Dont waste your time with those type of customers, it is not worth the headache.
Well obviously the first customer has money to spend while the second trying to hold down to his money.
Bobby makes me mad lol
Why does he make you mad lol you know what should make you mad that they get ceramic coatings for about less than a $100.00 and get there correcting compound and da polisher for about $200 with materials. And charge $1300 for a ceramic coating install. Hmmm🤔. $300 vs $1300 #doityourself
@@Mach1Chriss So the time spent is all free for a customer? Washing, decontamination, stripping old sealants/ waxes, bug & tar removal, IPA wipe, and then hours spent buffing & polishing, before applying a coating doesn't factor in for you?
You do understand that in order to operate a business, cash is kind of important right?
FYI, you are a Bobby! Lol
@@Mach1Chriss okay, next time you need a deck built, or a fence installed, ask the company to only charge you for materials and not labor. Hmmmm
@@Mach1Chriss because skill and labor costs $$. It's not rocket science. Let's see you get all the ingredients a Michelin 3* restaurant dish is made of and make it the same way. Skills pay the bills
@@Will_JJHP what skills man 🤣😂. Watch some vids I have literally ceramic coated all 4 of my cars with no "Skills"🤣. Apply a solution on a small foam brick and wiping off after 30 seconds is not skill buddy. 🤣😂. Neither is using a light to see where you have scratches and applying a compound that is right for the condition that your paint is in. Maybe holding a da polisher requires some skill 🤣😂. For the first 5 minutes and then you get the hang of it.
This story lol. At that point I wouldn't even want him to pay full price.
Into aircraft detailing, I advertise the following " If you're not fully satisfied with my work, the detailing project is on me Free of charge period" in the past 6 years after servicing well over 700 airplanes only one customer tried to be a smart ass, we tried working with him the results were flawless, no matter what we did his mind was made up, and after 9 hours of torturous hard work by 3 guys I happily honored my word and let him have it for Free and blacklisted. A year later just as he was trying to sell his airplane and wanting that flawless detail job, he called to setup an appointment needless to say that phone call lasted 5 seconds and a quick hang-up.