How to install your Cox Panoramic Wifi Gateway (Non-Fiber)
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- Опубліковано 1 лис 2021
- Follow our Easy Connect tutorial to install your Panoramic Wifi Internet Gateway at home (for non-fiber Cox internet service).
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If your wi fi box is blinking orange for over 5-10 minutes, it means you are not getting connection from the co axe cable. If you have a good connection, it should take like 5 minutes to go from ORANGE, to BLUE, then WHITE (CONNECTED). All you have to do is plug the router into an outlet and it connect the co axe cable to the back and it should do its thing. If you've tried all the lines in your house and they all appear orange, then blame the person who lived there before you for not getting the co axe lines set up right. The co axe cable should be connected outside somewhere to your nearest telephone wire/pole. It's 100 dollars for the tech fee if he has to install a new co axe line and connection through the telephone pole and takes 30 min to an hour for the install.
thanks 👍
You’re awesome thank you
Charles doin more than any cox technician ever has
thx
Coaxial.
Y’all forgot the steps:
Spend 7 hours talking to the tech department.
Give up and wait for a service tech to show up late the next day.
Hi Timothy, I'm so sorry for the difficulty you've encountered with your Panoramic Wifi Gateway. Please feel free to email my team at Cox.Help@cox.com so we can resolve what's happening and get you back online. My team is available 24/7! -Becky
Don’t forget the 100 dollars they charge you when the show up
I'm never late for my COX customers and I always pre-call.
@@coxcommunications you need to stop lying please
-david
@@DavidZamora-lj6juNo way you even added in your name towards the end. The disrespect. I love it 😂😭😭
Can you use any coax line or does it have to be the on provided. I don’t have a place in my wall to place the one provided, and can only use the one provided in my house.
Does anyone know what kind of power cord that’s called?
mine is just blinking orange for a bit and then switches to green, i’ve tried resetting, switching power outlets and almost everything i’ve found on the internet, what should i do?
Hi Shzkei, I'm sorry for the frustration you've experienced while trying to get your gateway online. Thanks for reaching out to us today and for being part of the Cox family! I'd like to take a closer look at what's happening with your gateway. So that my team can further assist you, please email us at cox.help@cox.com. We'll get you online! -Becky
I just upgraded from 500Mbps to Gigabit and have the black version of this modem. Im still only getting about 500 Mbps. Do i need to change from the black panoramic to the white in order to get the speed im paying for?
Hi John. We value your business and apologize that you are experiencing issues with your speeds. I can understand how frustrating this must be for you. I'm here to help. The black panoramic modem is capable of providing the Gigabit speeds. If you are experiencing issues with your speeds, please contact us at cox.help@cox.com so that we can further investigate this issue. We truly apologize for the inconvenience. -Allison
Yes. PW7. It's white and also has a better range due to an internal antenna.
Mine isnt lighting up at all!!!😢😢😢
How do you setup so you can use 2.4 or 5 ghz wifi? I have Blink security cameras
Hi there, that's a great question! This can be done via the Panoramic App. If you need further assistance, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Latitia
Upgraded from Preferred 250 to Gigablast plan for same price with the new promotion from Cox, 65 usd per month inc all fees, for 24 months, with 130 usd discount, they said it's 185 usd normal price, yeah right. Also it's unlimited data, no cap I guess.
The Panoramic router took 3 min to set up and 5 min to for the light stay steady and run fine on my devices. I guess I'm happy now with 350Mbps (Google Internet speed test) even it said up to 1Gbps, it's 4 times faster than I had before with Preferred 250 plan, that plan used to be around 100Mbps or way less, even at 1:00 am in the morning.
How can I get this promotion?
Hi Khoi, for help with promotions and pricing, please feel free to reach out to us through our Live Online Chat: www.cox.com/residential/contactus.html Thank you for your interest. -Mike
@@KhoiNguyen-iq5uc it is on the website, log in your account and check for it, but it varies by state I think.
@@khoiquach I just upgraded from that plan to Ultimate 500 plan. Previous modem was 12+ years old and was barely getting 60 mbps download speed. For me, the huge discount i got on this wasnt an option on the website. I had to chat with customer service to get this discounted plan. Loving the speed and the setup was pretty quick.
@@henry3484 awesome, I got the Gigablast which is their best plan with unlimited data. My area got 400 Mbps at the most, not even close to 1Gbps like advertised, but I'm happy since last plan was slow, and the modem was 7 years old. Glad we can upgraded it for same price.
one of the either net ports has a red dash next to it does this mean this port does anything different than the other ones
Hello James, thank you for reaching out to us. We would be happy to help address any concerns you may have regarding your account. Please private message us anytime with your name and complete service address for assistance. -Dan
Is it a requirement to plug the coaxil cable in the wall before you
Plug it into the router
Hi, it is not a requirement but that is most likely what you will see on most information given when doing an install. It helps those that are not as knowledgeable in the process. -Shariel
i don’t have coax cable in the wall so what to plug it into ?
Hi Katelyn, we would need to have a coax outlet in order to connect the modem. If your address is a Cox serviceable address, we should be able to wire an outlet for you. Please feel free to email us at cox.help@cox.com, if you have any questions. Thank you. -Nichole
This is the new Panoramic Wifi Internet Gateway? I have the black version Cox Cable Panoramic Wifi Gateway Modem/Router Model: CGM4141 (CM4141COX).
Hi Ivan, Thank you for being a valued member of the Cox family and reaching out to us! This is the newest equipment available in some areas. It supports our Ultimate and Gigablast speed plans. Please send me a private message with your full name and complete address. I'd be happy to check if this new Gateway is available for you. Thank you. -Heather
Ivan, Please email us directly at cox.help@cox.com with your full name and complete address instead. This will allow us to see if the gateway is available for you. Thank you so much. -Heather
The newest is PW8. You will gave better speeds and range with the white PW7.
I just got 500mpbs speed plan but I’m only 200mbps download what’s going on 😮
Cox was charging me monthly for a rental modem that wasn’t working. It would take 20 minutes to connect to the internet. And they installed the mocha filter upside down which caused my WiFi to continuously get disconnected. I called and they transferred me to the wrong department. I called back a second time and when they put me on hold they hung up. I called back a third time and was then transferred again. I finally talked to a supervisor and gave him detailed information as to the problems I was having and he submitted a form that just said I had Internet issues. I spent two hours on the phone with them (One hour being on hold, transferred and hung up on and the second hour explaining my Internet problems) and the issue is not resolved. They said to call back in two days. I called them last month about this same problem demanding credit. They said they would call me back within a week and they didn’t. I called them a month later explained everything again and this is where I’m at. This company is a joke and a rip off.
M. O. C. A. filter- The other spelling is coffee, lol
Then take ur ass to lame Century Link.
Vl 000 do do do p go nm
FL cm
I like the background music.
can this be used for 2.4ghz and 5 ghz?
Hi, there. Short answer, yes. The bands can be changed with the Cox app. We're glad to help. Please reach us on Twitter at @CoxHelp, visit us on Facebook, Instagram, or at cox.help@cox.com so that we can address your concern. -Chris
I wish I have it again big time
I just switched gateway boxes, now my printer and my Amazon Alexa can not connect to it, and I can’t figure out.
Hello, I am sorry to hear you are having issues after swapping your modem. I understand how that can be frustrating and worrisome. Usually if you just swapped modems, it's probably an issue with the devices not being connected to the new network but that may not be the case. If you are in need of assistance, please email us your full name, and complete address at Cox.Help@cox.com. Now, 3rd party equipment is not within our scope of service but we would be happy to assist on the Cox side. Thank you for being a valued member of Cox. -Julian
I'm having a issue that it connects and shows the network but when I add the password it will say connected without internet I've tried restarting and nothing works
Hi there Jj, my apologies for the delayed response. If you still need assistance, please send us a private message on Facebook, Twitter or Instagram. We can also be contacted via email at Cox.Help@cox.com. -Latitia
Mine is blinking white and without internet, any idea why?
Hi Kold, I suggest disconnecting and reconnecting the coax cable on the back of the gateway. Once the coax cable has been reconnected and is finger-tight, unplug the power from the gateway for 30 seconds and then plug it back in. Give the gateway several minutes to go through the reboot process. If the LED never goes to a solid white color and you aren't able to get online, please email my team at Cox.Help@cox.com. We'll get to the bottom of this for you! -Becky
Bc I lost mine and I’m tryna buy one but I don’t wanna order the wrong one
Hi, Angel. A standard 12V Ac/dc adapter should be fine; however, you can always stop by our local Cox store. -Doris
My wifi is just blinking orange not working what should i do !!
Try a different coax outlet see if that work.
how do I get an ethernet cable run from the house to my shop?
Hello Don. If you need any assistance please reach out to us through email at cox.help@cox.com so that we can assist. -Juan
What does blinking green mean?
Hello Kewepanda, Blicking green is a good sign and indicates no problems. It just means that it is in the registration process. If you need any assistance, please feel free to reach out to us by email at cox.help@cox.com -Tiff
what does blinking green mean
Hi Alexzandra, I am happy to check on your modem status. Generally speaking flashing green means upstream registration. Feel free to send us an email with your complete home address, your first/last name, and the name of the primary account holder. Email us at cox.help@cox.com Thank you, -Mike
What does blinking white mean?
Hi Rys, the blinking white light can mean one of two things. If you have MoCA enabled on a wireless cable box, also known as the Wireless 4K Contour Stream Player, but no other types of Contour TV boxes, the blinking white light will continuously flash and does not indicate an issue. The blinking white light may also indicate the Gateway is seeking MoCA network connection. Please email us at cox.help@cox.com if we can further assist you. -Becky
Our wifi box is blinking white already, but still didn't het internet..this box is really hard to install..if we tried to connect it in our phone it says we need to sign in first..😏
@Chuya28. I recommend sending us an email to cox.help@cox.com so we can assist you with this issue. -Allan
Is it working now?
So I have wifi but my modem not showing the solid white light what could the issue be ?
Hello Thebigbosss1000, I am sorry for the delay and that you are having trouble with the modem. We would like to look into this for you. When you have a chance, can you email us at cox.help@cox.com with a description of the issue and your name and address? -Tiff
@@coxcommunications basically on my modem I have wifi everything works perfectly fine but on the modem the led don’t show at all
I am so sorry that the LED is not showing. It may be something wrong with the light and not with the functionality of the modem. Can you confirm that the network that you are connected to matches the network name printed on the label on the modem? If not, or you are experiencing any trouble with the service, please email my team at cox.help@cox.com with your name, address, and description of the issue to allow us to help. -Tiff
@@coxcommunications I spoke to a agent via online on my app they recommended me to go into a Cox store and exchange the modem free of cost
Hi, there. If the modem is a rental, you can bring it back to a Cox Solution Store at any time to swap it out. If you want, I can look at it for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, Instagram, or at cox.help@cox.com so that we can address your concern. -Chris
Any idea of how to enter WPS mode, I have tried holding the button down for 2,10, and 20 seconds and have not had any luck with the light turning blue. It flashes red twice before going back to white. Thanks
Dominic customers are able to edit the WiFi settings using the Panoramic WiFi App.
Apple Devices -apps.apple.com/us/app/cox-panoramic-wifi/id1419778819
Android Devices -play.google.com/store/apps/details?id=com.cox.panowifi&hl=en_US&gl=US
www.cox.com/residential/support/cox-panoramic-wifi-app-features.html -Latitia
@@coxcommunications That really wasn't my question, I am asking how to enter WPS mode
Hello Dominic. You are currently attempting to use the WPS mode correctly. However, not all devices can be attached that way. Since you are not able to attach your device by using WPS, I too recommend using the wifi app. -Allan
Is this a router and modem?
Hello TheJulez14, that's a great question, yes it's a modem/router Cox Internet Panoramic Wifi Gateway (PW6). This link will provide more information www.cox.com/residential/support/understanding-panoramic-wifi.html. Please let us know if you have any questions. = JJ
It's both. The modem is what connects you to the ISP, and the router is what connects you to the Wi-Fi. It serves both functions.
Can you move a router once youve already set it up?
Hi Jason, moving the Wi-Fi modem to another location is not recommended. If you try to move it to another location. The signal to that cable outlet may not be active or may be too weak to supply reliable service. -Greg
@@coxcommunications can the people who set it up move it? It's too far from my PS4 I don't have a good connection :(
Hi Jason you can try to move it to another outlet and if it works that's great but if it does not it will need to be moved back to th ornignal location. We can schedule a tech out to move the modem but there will be a $60 charge to move the modem. -Greg
@@coxcommunications don't send anyone I don't have 60 dollars I'm 13 years old my pawpaw said he would call cox about moving the router later
Great. Well, have a great night. -Doris
Phone Jack in top left, other Jack in base… why isn’t the phone working ? 🤦🏻♂️
Hi Wrestling Champ. For support, please email cox.help@cox.com with your full address. We'll be happy to walk you through the steps or send you the best link for remaining steps to help you achieve the resolution you deserve.
This does not show how to hook up the ethernet. Not EVERYONE uses wifi.🥵
Hi Scott. We value your business and truly apologize that the video did not provide detail on the ethernet ports. I can understand that everyone does not use Wi-Fi. I'm here to help. This panoramic Wi-Fi modem comes with 4 Ethernet Ports - Ethernet ports 1, 2, 3, and 4 are available to connect to the 10/100/1000 Ethernet ports on computers or other devices. It is recommended that devices be hardwired if possible. If you have any additional questions, please email us at cox.help@cox.com. -Allison
Is this WiFi 6?
Hi Eddie. Yes, our panoramic Wi-Fi router is built with Wi-Fi 6. Plus, when you rent the Panoramic Wi-Fi modem, you get free upgrades to ensure your home Wi-Fi network is always using the latest technology. -Allison
Does it need to be blinking white ?
Hello Kevin. Thank you for contacting Cox Social Media Support. Something might not be set up properly if it is blinking white. When you have a moment can you please contact us directly by privately messaging on Facebook, email to cox.help@cox.com, on Twitter or through our live chat at cox.com/residential so we can further assist. Thank you. -Raquel
@@coxcommunications thank you I text you rn Raquel help me please
Step 1: use a different service than cox, because all other products work better than this junk. Also the service is down... again
Hello. I know how frustrating loss of service can be and we want to help. Please send us a private message with any account related concerns. Thanks. -Allan
There is no reset button. How do I reset it?
Hi Alexander McAleer, you can reset the modem by unplugging the power cord for 1 minute and by using our App/ website. . -Shariel
Master Reset on PW6 (brown) has a safety pinhole. Hole down a full 60 seconds. PW7 (white) hold down WPS button at rear for 60 seconds.
What’s the button on the back for ??
Hello Ivan, WPS Button - It is Located on the back of the gateway above the telephone ports, this button can be used instead of entering the WiFi password to connect wireless devices that support WPS to the gateway. WPS works only for wireless networks that use a password that is encrypted with the WPA Personal or WPA2 Personal security protocols. Always feel free to reach out to us any time the Social Media team is here 24 hours a day, 7 days a week to help. -Rob
Is there any way other than the app to control the device?
Hi Joy, you may also access the modem from www.Cox.com/mywifi . -Shariel
Mine just been blinking orange for like hours
Luis, We value your business and want to help get to the bottom of a solution that gets you up and running again. It sounds like the Gateway may be offline or not connected to the Network and is searching for a signal. www.cox.com/residential/support/fixing-internet-connection-problems.html There are a couple steps you may try to see if it helps get you connected, but if issues remain for you afterwards, then please email us for support at Cox.Help@cox.com. -Dustin
I setup mine and it just blinks orange for hours
Same issue here.
Hi Darius, I am sorry to hear that you are having trouble. Please feel free to email us at cox.help@cox.com with your service address and a description of your issue. We would be happy to help you. -David
that just means your not connected outside
mine just blinks white with no connection
Hi Davyy, I can certainly understand your frustration. Please know we want you to enjoy your services. May I ask that you DM your full name and address so that I can investigate what has been done and what needs to be done? I look forward to your response. -Mark
There is no coax cable tho? Wtf?
Hi Yilin Xie, the coax cable is located on the back of the modem. The video does show a picture of it as well. -Shariel
Been blinking orange for an hour almost two
Hi DJ James, we would be happy to assist with your connection troubles. Please email us at cox.help@cox.com for support. - Brian
What power cord it takes
Hi there Demonking, the power cord comes with the device. As it is just a standard power cord. Feel free to reach out to us at cox.help@cox.com, Facebook or Twitter if you need further assistance. -Latitia
@@coxcommunications opened mine today…. Literally came with the wrong power cord! How does that even happen?
Damn it I didn’t want to call techs, that’s the only reason I paid extra to have everything mailed to me, I hate social interactions but I guess I have no choice
Why lol
Wow
Y'all missed a whole yellow cord. SMH
Hello Miguel, I'm sorry we've missed an item. When you say yellow cord, are you speaking of an ethernet cord ? The cord used to hook your devices directly to the modem. -L.L.
you made me lose games
Man tell me about it had it for a day and about to return it
BBQ BBQ 111111
My family hates cox
😢😢😢😢 I disagree I love cox go Cox ansure cox
What does blinking white mean?
Hello Pain, Blinking white light is a good sign. It means that everything is operational and it is sending and receiving packets/signals. You can find out more information about your modem at www.cox.com/residential/support/cox-certified-cable-modems.html. Please let us know if you have any questions. -Tiff