Pod won’t install! I’ve restarted the gateway with no luck! Frustrated!!! Going to have to return these which is unfortunate as it was just delivered today! Help!!!
I'm sorry the new pod is giving you trouble. We'd be glad to help. Please send us an email with your account details to cox.help@cox.com. You can also message us on Facebook or Twitter. Thank you. -Nichole
I don’t know who can help because everyone I talk to tells me that I’ve reach the right person. However, I have called 7 times in regards to transferring my service, and I still do not have a resolution. I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home. I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form. I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected. Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I don’t have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth! I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job. I NEED this fixed. Very ill-timed.
Hello Gabrielle, sorry to see this so late. We hope that you were able to have the concerns addressed. If we can be of any assistance going forward. Please send us a private message anytime. With your name and full service address. We would be happy to help. -Dan
Pod won’t install! I’ve restarted the gateway with no luck! Frustrated!!! Going to have to return these which is unfortunate as it was just delivered today! Help!!!
I'm sorry the new pod is giving you trouble. We'd be glad to help. Please send us an email with your account details to cox.help@cox.com. You can also message us on Facebook or Twitter. Thank you. -Nichole
Hush’s
😮
I don’t know who can help because everyone I talk to tells me that I’ve reach the right person. However, I have called 7 times in regards to transferring my service, and I still do not have a resolution. I feel misled and misinformed. My internet was disconnected on me too early. Not once was I asked when do you want your Internet disconnected from your current location nor was I informed of when a disconnection would take place at my current location. I partially work from home. I need Internet and I am currently without. No one can reinstate it without creating a new account, which would result in a new bill, and I find that unfair because I already paid for my Internet for the month of May, and your company turned it off on me without me agreeing to a specific disconnect date. Your records show that I chose May 22nd as my disconnect date. I did not agree to this in any way, shape, or form. I was unaware of any disconnect date, therefore I was under the impression that it would disconnect the day I had my installation for my service transfer scheduled. Now, I am going to have to call again, tomorrow, to another department because I was informed that they cannot transfer phone calls to managers (how convenient). I did not create this order by myself online. I was assisted by a representative who never informed me when my Internet would be disconnected. Also, the Internet package I wanted, showcased an online price of $60 (originally $90-image below)when I informed the representative about the Internet package I wanted and the pricing I saw, they proceeded to tell me I don’t have access to Internet pricing. I still went with the package that I wanted and it ended up being $105 all said and done. They made sure to let me know about $100 installation fee associated with my transfer. It seems like no one has any issues charging fees, but helping a customer out is like pulling teeth! I never once argued pricing or anything, I was happy with what I was getting, but now I am the most frustrated customer because no one seems to know what they are doing. I should not be penalized for the incompetency of other individuals. Your company has now impacted my job. I NEED this fixed. Very ill-timed.
Hello Gabrielle, sorry to see this so late. We hope that you were able to have the concerns addressed. If we can be of any assistance going forward. Please send us a private message anytime. With your name and full service address. We would be happy to help. -Dan