Handling Telephone Reservation by Shelley Casao | LPU-B
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- Опубліковано 17 кві 2021
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The Seven Hotel (Promotional Video)
• The Seven Hotel (Promo...
Pendry Luxury Hotels (Promotional Video)
• Pendry Luxury Hotels P...
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Great job. Don’t forget to always ask qualifying questions. Is this your first time staying with us? If they say yes, you thank them for coming back and ask if this is for business or pleasure? When she said family, ask how old the child/kid is. Certain hotels if the child is younger then 2 they’re free. You might have perks and add ons for children. I’ve worked in hotels for 20+ years.
Overall very good delivery, positive voice inflection. You’ll do well and good luck! 🤙🏼
Hi Shelly. You did a great job here and how much your personality shows via the phone is great. Greatly appreciate the spellcheck. Well-done. Not many reservationists do that and end up presenting the wrong spelling. A few comments to add although 1, Always asked if they have stayed at your hotel before so you won't need to go through the entire registration just confirming them. (and you can welcome her back on the phone right on the spot.) 2, I realized you used Madam quite often - but you knew the surname. 3, When you started to explain each room with all those facilities, I am wondering if your guests could memorize all those info. :) I could not. 3, When you have more than 2 guests coming always try to upsell in a much higher category/ signature suites if you have that special room in your hotel. They have also mentioned the cake & champagne but you did not ask what they are for... 4, You may politely ask her children's age and gender, so your hotel might prepare personalized amenities for them also. ( Blue slippers or blue birthday cake for the boys, pink toys/ pink birthday cake for girls, etc- depending on the age & gender.) There are a few other things, I could have added but It was good in general. If I had to rate your performance on emotional engagement I would give you 3 out 5. Content, respected, Engaged. Thanks.
thankyou so much
Thank you and have a nice day.
❤️
Exellent👍
Good explanation mam
That's the military alphabeth which lots of people do not know.... is this the norm? I'm learning...
Also, I would go crazy with soooo much info on the room? I get anxiaty just from watchin this video... yes?
Mam inquir lng po mag kno po manila to gensan June 20
2:27
what?
I absolutly despise to be called "madam," just to keep in mind. I don't know if this is the norm, but it is soooooo impersonal