HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_
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- Опубліковано 26 кві 2020
- Mabuhay!
Due to Covid19 we cannot demonstrate the reservation process in our school so as an alternative way, we are told to film ourselves and upload it here in UA-cam.
The reservation process is the first step by which the rooms are being booked before guests arrive, ensuring that the rooms are available upon the time the expected guests check-in. Of course, it is also the stage where a guest to choose their preferred hotel. Front office agents must successfully describe the hotel, its facilities, room rates and amenities to be able to sell a room.
Disclaimer:
I only used the "Escala Tagaytay Hotel" as an example. Any brands you can see throughout the video are not sponsored.
All the included process and informations are for educational purpose only.
Thank you!
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Life update! Got my NC II for front office! ✨
@Palban Shaira Mae depende sa industry or work po. Pero mas ok po na wala
@Palban Shaira Mae ay di po kami nav house keeping :) for HRA students po yun :)
Hi may i know which school u got your nc ll? Thanks
Goodluck samin bukas😊
This video saved me. We have a group skit on how to act proper phone pick up for reservations in a Hotel, Thanks to this we have now a guide on how to plan our skit.
Im glad to know that it helped you!
Nagkaroon ako ng idea sa paggawa ng vid for our project, ate. Thank you po! This is very helpful po.💗
Youre welcome po!
Thank You po Ate Sydney for creating this simple yet informative video about reservation calls, it will really help me a lot in preparing for our practical activity, TYSM! and Godbless po!
You're welcome po!
As a call center agent handling travel account here's my tip. DO NOT OVER USE or over say MA'AM/SIR, MS/MRS/MR. It's slightly annoying for their end. And, there's no such word as PERSONS. Instead, use the word PEOPLE.
Greatly appreciated. I just follow the script given to us but I agree with you po that it sounds redundant and annoying hehe
@@sydneybalatbat I'm a hotel reservation manager for a very long time. You can also use pax, as airlines do.
What a life saver, lol. Thank you future Hotelier. ❤
Mc donald thank you I hope I helped u somehow!!
@@sydneybalatbat super. From lipa nga pala. Hahahaha
Mc donald wow lapit lang po. Ingat po! ☺️
@@sydneybalatbat stay safe din. ❤
Thank you po,, nakakatulong po talaga itong video niyo sa mga kagaya ko wala pang experience tungkol dito.
Yayy im glad to know that it helped you!
Wooooooooow my Alma mater love you Lyceum University...
Love from Europe 🥰🥰💖
Yaayy!!
Awiiee ang galingg😍
Thank you po! 💛😇
Hii, ive watched this video and it saved me! Its simple yet informative po tysm tlagaaa!
You’re welcome!! And thank you as well!!
galing!❤
Thats grateful i hope you will make more good videos i like your experiences i happy to see that videos
Thank you!
very nice presentation. it's also important to mention the cancellation/ amendment policy, and also to ask the guest the number of pax to stay, inform then how many guests are allowed in the room before it incur additional charges :)
Wow thank you for these additional information!
Mabuhay Ate Sydney . Thank you for this video it gives me idea to my demonstration also in my reservation. Keep Posting updated ! ❤️
Thank u bb!
Hiii ate, Another video po. WELCOMING GUESTS 🤗
I have a video about guest check in and check out po. :)
Omg this is so good 😊 hats off to u
Thanks!!
very informative. need this. thank you
Youre welcome!
very nice! lalo na smile niya cute send ko ito sayo❤️🤗
Thank you po
Nakasmile pa habang nagsasalita ang galing ❤
Aw thank you!
Thanks!,really gave me an idea for my project.
You're welcome po :)
thank you po sa example video napaka helpful po talaga
Thank you din po!
Hello 🙋 po Ate Sydney 🤗
Ang husay nyo po 😍 it's really a great video👏, thank you for this Ate ,'cause it really gives me an idea to my presentation (big help)
Godbless po 🥰❣️
You're welcome po! Good luck!
Just like a call center agent then. Like it!😊
Wow! Thank you so much po!
Keep on vlogging kapatid
Malapit kanang na moni
Godbless
It was a great experienced to watch this video I like your pronunciation ma'am
Thank you!
this video helps me a lot by preparing about reservation calls by the way thankyouuu
Thanks! Subscribe for more!
Thank u for this video its a big help for me as a student .
Youre welcome!
I wish I can smile that much
Just have passion ang enthusiasm in work are the key!! 💛
Salamat ate nakatulong samin ngayon to 😊
Aljohn Valdez My pleasure! ☺️
She is very beautiful and graceful I like her
Thank you po
I love it i can use this as an idea po ❤️ i do love your videos 😍
Thank you so much!!
Thanks for send this video I think it's help people to study and to get experience ❤❤❤❤
Thanks!!
Arigato 🤧😩✋(thank you)
This was hard thank you for the guide
Youre welcome po! Glad it was helpful for you
Auto - Subscribe. Thankyou po nagkaroon ako idea hehe
Men never think of finding a beutiful lady in the middle of making a school project
haha!
yea bro
THANK YOU🥰😍😍😍
You're welcome po :)
Very helpful we have an assignment about this so thanks a lot 💛
bowsie rowsie me pleasure!! ☺️🤍
Very nice😀❤
Helpful in my project thank you 😊
Thank you so much!! Please do check the comment section because there is an accurte opinion from a hotekoer that may also help you in your project! 😇💛
@@sydneybalatbat ok thank you
Cute ng voice para angel
Ateeee panoticeeeeeee
The way she speaks looks like we are inside a flight 🤣
I’ll take that as a compliment po ☺️😅
Good 👍
Thank you for this po
You’re welcome po!
Nice reservation taking.. ✌️
Thanks ✌️
Thanks for the vid po.
Welcome po
wow ganda naman.
Thank you po
This is good. Congrats! A small suggestion though, try not to mention the caller's name too many times. Ideally, you only need to mention the name at least 3 times -- at the beginning, middle and closing. :)
Ley O wow! Thank you for that suggestion!
kailangan namin to para sa performance task namin hshshshshs
Sure po! Haha
Thank u for this I need a dialogue for my t.l.e presentation
me too
hahahaha
Glad it was helpful! Feel Free to use it and kindly include proper references :)
😎 cool
😇 Heaven
You're so beautiful ❤
Medyo kabado here haha 1st ko mag apply as a receptionist in san juan la union . thanks ate sa tips po hehehe
hi! Kamusta po
Kailangan ko Rin ganito sa module activity namin
Feel free to use it but please do include proper citations :)
Nice
very nice 👍👍👍
Thank you! 💛
Ang hirap ng PT na to sa f.o subjs namin 😭😭😭😭
hi idol ko 👋
😍👏👏😍😍
nice preformance
Thank you po!
what would be the gurantee procedure?
thankyou for sharing napaka helpful.. Rizbert Sal
Happy to help you!
I love you salamat haha ❤️
Maganda na magaling pa♥️haha napadaan lang naghahanap ng mock reservation
Thank you po!
@@bloodseeker6471 iba na yan ah HAHAHAHAHA
BSHM STUDENT DIN AKO ATE WHICH IS RELATED LANG DIN SA COURSE MO . FROM BOHOL ISLAND STATE UNIVERSITY (BISU) & CURRENTLY 1STYEAR STUDENT AND UPCOMING 2ND YEAR STUDENT THIS YEAR . ❤️ Still learning ☺️
Woww Good luck bb! 😊💛 you can do it!!
@@sydneybalatbat yieee 🙈 thank you Ate 🤗
@@mhissyyy hi po, I'm also a bshm student freshman college po, nahihirapana po kasi ako kakaisip if makakaya ko ba itong course nato, kasi gutso ko po talaga ay maging tourism student kaso wala sa univeristy a pinagaaralan ko, can I have some information poba about this bshm course at dapat poba magaling ka mag luto, kasi I'm not into cooking po kasi pero ito lang course ang malapit sa tourism management :( Thank you in advance po
Hi bb! Hospitality management is different to Travel and Tourism Management. HM focuses on a broad job, my boyfriend is a HM student, and super hirap dahil BACK OF THE HOUSE sila. meaning more on cooking. You can learn cooking naman in your school. Ibibigay naman nila ang procedures and iga-guide ka. Magastos lang sya lalo ngayon na online class. I prefer this course to be done at school kasi complete ang tools and equipments :)
May i ask po ate?
What if the package does no longer exist,what would you say?
Upsell, cross sell po
can you do a video with angry guest or guest who asks too much
Hi! Im afraid that I cant do that po. But if the time favors I will upload it. For the mean time kindle remember the H.E.A.T. “Heart them out” “empathize” “apologize” “take action”
Thank you
Thank u so much ate
Conduct an interview with a salesperson for a hospitality or tourism organization. This can be done online, via telephone or via e-mail.?
Pardon? Can you elaborate it more
HI SYDNEY. CAN I USE YOUR VID FOR MY MODULE IN CONTACT CENTER SERVICES? :) I FIND YOUR VIDEO SUITABLE FOR OUR ACTIVITY. :)
Hello, sure po! But please see other comments, theres an accurate suggestion po from a hotelier. Thank you po!! 💛
@@sydneybalatbat yes it's okay. no prob with the topic :) thank you very much. but can i have your last name for citation?
@@maamjophenlacerna8700 my full name is Sydney V. Balatbat po 😊
POV: Your too lazy to make a dialogue your self so you went to youtube and you found thid
HAHHAHA LMAO
new freind frm davao stay safe
Stay safe po
How do you ask the customer to guarantee the reservation?
To guarantee a reservation kindky ask for a downpayment :)
gwapaha oy
exam ko bukas bheH ty HAHA
kamusta haha
Nagulat ako. Wala sa Convo Yung check in😅. Pero may time namna Po yun every hotel diba
check in time must be within 2 minutes only po
What software do you use in hotel? thank you
The company Im currently having my ojt uses micros opera and knowcross
this video po is very helpful pero di po ba 3rings before answerings telephone calls
Hello po, as per my professor po, we do not have to wait for 3 rings before picking up the call. As much as possible, we have to answer promptly. 3 phone rings is just a standard or maximum time po. Thank you for the appreciation po, God Bless nd Keep Safe po! 💛😇
Pls i need a translate 😂
my parents wants me to be a receptionist since i dont have idea what work will i do after my college. im 18 now and my college year is only two years so im gonna study this early😭
Good luck po!!
Your parents doesn’t think to far about you.. this is not easy job I specially working at the hotel 🤢
Nice video po
Btw a little suggestion lng po dapat po sa vid mo dapat Yung caller Yung una na nag off cg cp it it listed on the proper etiquette.
Thanks for this info!!
What background music did you use?
I movie music if im not mistaken po :) and as far as I can remember
Pacopy po gagawin ko lng pong sample sa mga bata.Thank you po.
Hello po, sigi po but kindly see the comment box po, may accurate information po yung isang commentor na hotelier dun and I believe it will contribute a lot ☺️💛 Thank you po!! 🥰
pwede po bang pacopy nito?. school project po gagamitin.
Sige po pero kindly see the comment section, there are accurate suggestions po from a hotelier that will be a great help as well! :) Thank you po!!
Can we used this po sa performance task ng anak ko, same with check in at check out videos nyo po :)
Sure po 💛☺️
Keep on vlogging stay positive Lang godbless
hi po ask ko lang po need po ba nang work experience ang hotel receptionist?sana po ma notice thank you❤️
For what purpose po?
Parang Hindi ko yata kaya yan ate Sydney😥😥😥😥😥
Nako kaya mo yan bb! :) malaki tiwala ko sayo!
Hi..can i have a favor can i have the written script thank you
I’m sorry but the script I used was a property of my university, and I cannot disclose it.
Internal call po ba to ate no?
Reservation po
Sobrang layo sa katotohanan . Hahahahaha
pano po maging mangmang JOSEPH A. RAMOS? As you can read or see in the description in between the video and remark section it was pointed out in the last statement of her that it was for educational Purpose only, are you out of your mind when you can't comprehend simple reminder. kaloka
Switchboard operator po ba to?
Handling a reservation call po
Goodchit
Do you have a special wish?
Hello po
Can i use your video po para sa Activity namin?
Please include proper credit po :)
Anong problema nung mga nagdi-dislike?? Wala ba kayo magawa sa buhay nyo?
permission to use your video ate sydney. thank you
Feel free po :)
Ate, may height requirements po ba to be an front desk officer?
Depende po sa company pero most probably wala naman po
thank you❤️ you’re so pretty
Is this Receive and Process Telephone Reservation? Thankyou
Yes po
wow this helps me po for my activity salamatt po nakakuha ako ng idea 😊