How Covid-19 Accelerated The Rise Of Ghost Kitchens
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- Опубліковано 15 вер 2024
- Ghost kitchens are kitchens designed for delivery-only businesses, without dine-in areas or customer facing storefronts. The pandemic has ravaged dine-in eateries, and companies that have focused on delivery could come out on top if the current trends continue. Watch the full video to see why ghost kitchens are taking over the restaurant industry.
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How Covid-19 Accelerated The Rise Of Ghost Kitchens
I don't know how the hell companies like DoorDash and UberEats are around. They turn a $10 meal into a $30 and half the damn time you end up missing items or they send your food somewhere else.
That happen to me once I order PF Chang’s and the food went to the house next door and the driver didn’t know where the house was. Also it’s getting so damn expensive for a 10 dollar meal to 20 plus that is ridiculous
Damn that sounds pretty bad. Where I live ordering online makes it cheaper
A 1 time annual account on Postmates gives you unlimited free deliveries
The missing item is always in the drivers stomach bag
People are lazy and prefer it sent to them.
Delivery can charge an extra $10-15 just to deliver one $8 hamburger
Not worth it
I'm a delivery driver and I can't afford to order deliveries for myself.
@@Network126 With the way the economy is, eating out is a luxury
@@starcherry6814 Indeed.
The extra cost for app delivery services are insane. A service fee, AND a delivery fee. That's at least $7, not to mention tax and a tip. And I try to tip well whenever I do bite the bullet. The extra fees are crazy when you realize that the restaurant has to give the app service like 30% or something.
25 bucks for a soggy and cold hamburger without the restaurant vibes. smh
I love all these timely mini-documentaries news channels are producing right now.
It sucks when you end up paying 20 dollars for a small meal that costs less than 10 dollars
It sucks having to pay someone 16 dollars an hour for labor . markets should dictate wages not governments .
Exactly I’d rather drive and get it fresh
@@georgewbushcenterforintell147 Paying employees little money just so you can go to a restaurant cheap?
@@georgewbushcenterforintell147 best comment ever
you pay for convenience, if you dont want to pay then drive to the resto then
Feel like the portions are less and the prices are extremely higher. In addition, “service fees”
Ghost kitchens treat their deliver drivers exceptionally better than brick-and-mortar restaurants. I was never ignored nor treated like second-class customer by ghost kitchen staff.
I want to apologize to you on behalf of restaurants. I used to work in an Italian restaurant / pizzeria that used doordash and ubereats, as well as having their own in-house drivers. Personally, i always tried to be polite to any driver -greeting them, checking on their order either immediately or as soon a possible. I noticed that they would usually arrive a couple minutes after the order was placed -Even if it was a specialty pizza that could take 20-35 minutes to prepare. So i figured out that if i didn't confirm the order until the pizza was almost ready, thenthat could make the drivers arrive on time and not have to wait around. I treated them with the same attention and respect i would give co-workers or customers, and I'm truly sorry that your experience with restaurants was so negative
I drop my customer service for door dash and Uber eats
Good to know, hadn't thought of that!
Simply because you're the first class customer then, or at least the representative of them
That business model is actually insanely smart. Outfitting a restaurant to be visually attractive is extremely costly. Also if all you have is a kitchen, rents are significantly smaller. All around a win-win situation
However, job satisfaction may be diminished as you're more removed from the customer. The restaurant essentially becomes a food factory.
@@adlsfreund profits >> satisfaction
@@adlsfreund Chefs in bigger restraints rarely have any customer contact anyway. Also, customer service is a pain in the ass and not as great as you think
A woman who was delivering food for my neighbors almost stuffed her face into the food. Not sure if she was smelling it or checking it. Her face was hovering 1 or 2 inches above the food. My neighbors didn't see it but I did. I was like ewww gross..🤮
@@TipsyTimeline I agree, I seen rabid irate customers (or their kids) at restaurants and I think this is a better method to reduce headaches dealing with divas in your dinning room
*Ordering delivery is still a luxury for most...*
Even for those of us in the 1-2/10 it should be treated as a luxury, not a staple. The pandemic helped me lose a lot of weight because instead of relying on worker canteen food or a lot of junk food and dining food, I had the time and space to cook my own food and I've discovered I cook with very little salt.
So food delivery? A luxury required only for those times to either celebrate or cheer myself up. There's nothing that beats a true home-cooked meal.
I'm a delivery driver and I can't even afford to be ordering deliveries for myself.
Ya
really didn't knew it
here it's so cheap many people don't bother making a time of food
and I've ordered even at 1 AM night.
Delivery through these apps is just too much money to me. I get why it's expensive, and it needs to be, so all employees get paid, but I'm willing to either not get restaurant food, or go get take out. I hope all these ghost brands allow for take out too, because it's the only way I'd be getting it.
Right? It's a 30% delivery + tip for the customer
Not to mention the restaurant also has to pay 25%+ as well
What if they spit in your food because you're too poor to tip? Drivers remember what houses they've gone to. One woman took the food back because she hated the tip amount 🤯
@@jimbohalsey8374 yeah I always worried about that
@@jimbohalsey8374 well if you can't afford to tip I don't think you should get delivery... Either get take out or cook yourself. If you're too poor to tip, you probably should just be cooking more. Those delivery drivers do not make much money.
@@rachelle2227 The biggest problem is that the employers are too cheap to at least pay the drivers at least minimum wage. Because they're nickel and diming the driver.
It gives chance also for hidden home cooks. Its such a huge opportunity
They can do whatever disgusting they want to your food and you'll just eat it🤢
@@OneUndOnlee use your own kitchen and register it on Uber Eat or another delivery services, that's how ghost kitchen worked or I'm mistaking what you mean.
@@jimbohalsey8374 this is every prepared food establishment
In California they passed a law where you can sell food from your house huge opportunities
@@jimbohalsey8374 you're saying at traditional restaurants they have an inspector patrolling the premise 24/7?
Covid has had the opposite effect on our dining. We haven't ordered out nor dined in at a restaurant since March 15th 2020. We buy ingredients and make our own meals. We were blowing $100 a week on take out and dining in, it's nice to have that money back. We are eating far healthier as well. I lost 25 lbs since last March.
What if we put kitchens in houses?
Ryan Valentine issues with zoning and permits. Once you found out , you are liable to get city inspectors on your coattails.
@@AntonioCostaRealEstate Government always ruins everything.
I experimented and it such a great idea and cost saving too. Lol
They passed a law in California where you can sell food from your house a lot people are starting to do it huge opportunity
That is so futuristic
Meal prep is way more convenient than delivery. No more waiting, no unecessary spending. Learn to cook great food and you'll always have great food right in your fridge. No more food tampering concerns.
i hope to achieve that one day
I tried the delivery services available in my area a few times: the quality of the food is crap on top of usually being cold and the costs are crazy. The online prices are significantly higher than in-store prices plus fees make for an outrageous final cost. I had 5 orders that were never delivered of which only 3 were refunded. Thanks but I'll pass on delivery. Note, this is in regards to Ubereats, DoorDash, GrubHub and Postmates.
I've never had an issue with Grubhub. Doordash was messy.
@@ensignmjs7058 I hear what you're saying, tried DinnerThrowers and SoupSlingers and PorridgeGun, the results weren't pretty.
GrubHub & Seamless is expensive as far as delivery. $10 worth of food goes to $27. I don't care how much cash I got, that is expensive.
For some reasons this worries me about the plastic waste that will come out because of delivery or pick up. At the same time I sympathize with restaurants
Do a video on why delivery apps charge so much for their fees. It’s kind of ridiculous how a 9.99 meal will end up around the low 20s with fees, tips, surcharges, etc.
I got rid of the Ghost in my Kitchen and actually learned to cook my own food in my own kitchen for a change. Got better at it too. I had no one showed up to my house to deliver any food because I spent nothing on ordering anything.
Now to do something about all the paper/plastic waste from the containers... S.Korea does this well, since many of the delivery places use metal dishes/plates, which they pick up a few hours after they deliver.
Have we forgot how to cook? Its cheaper, fresh, and depending on who your are as a person it's clean.
I cook but sometimes just don’t feel like it, especially when I have much to do.
Sometimes I just don't want to. Sometimes i like to eat food that someone else made
We have multiple jobs long commutes and both partners working - the trend was all towards take out due to time and long hours working
But do ghost kitchens have to adhere to the same health and safety codes that normal restaurants and take aways do?
My experience with ghost kitchens (the "real" ghost kitchens where it's a kitchen and staff shared by a bunch of virtual businesses) is that the food is mediocre at best, terrible at worst. It's because the facility is not dedicated to any particular menu so the staff never learn the ins and outs of what they're selling to any good degree. In particular they don't get much feedback from customers, and thus don't really know when they've screwed up. As a consequence stuff is usually overcooked, ingredients frequently forgotten, etc. All sorts of mistakes that would never be tolerated by a customer in a sit-down restaurant, or even in take out where the customer directly interacts with the staff.
When MatPat beats the news to a story
My experience with door dash was horrible but stolen twice by drivers and very hard to get your money back this type of service does not work for me rather pick up my self
I never knew ghosts are running kitchens 😱👻💀🤯🤪
Wrong. It’s not about the brand. It’s all about the price. Price wins consumers over at the end of day.
and food quality
@@jadenpark7943 IF people can afford it, otherwise unsold overpriced-quality food will just end up on the shelf and rot to waste.
That’s not true at all. Look at chik filet, chik filet is way more expensive than something compared to Popeyes chicken sandwich for $3.99
Variety is good however i'll always go out of my way to support the small mom and pops no matter what as long as they exhist.
Most of the time quality and community outweigh convienience.
Commercial kitchens are not a new concept. These spaces have been rented out for decades used by food trucks and food carts (i.e., hot dog carts). Food trucks and food carts have to, by law, use commercial kitchens for washing and drying all their kitchen utensils and equipment on a daily basis. The owners cannot use their personal homes for kitchens. They have to use commercial kitchens, or commissaries. For example, churches rent out their kitchens to food trucks and food carts all over the nation. Churches don't use their kitchens everyday. Instead of letting them just there collecting dust, they just rent them out.
Chick-fil-A best have a ghost kitchen open on Sunday’s
Lord's not gone allow it
I'm currently eating chick fil a lol
It’s terrible for customers because when they mess up the order, the customer is left completely helpless.
No, the kitchen will still have a contact number and all delivery apps still have a customer service number customers can call if there is an issue.
She's a Karen. She wants attention.
@@beesechurger9850 And your meal experience has been ruined because you and your group are not able to eat as expected and on time. It’s easier to just drive to a restaurant to pick up food or find recipes and cook yourself, which actually gives you a sense of accomplishment.
@@ninjanerdstudent6937 I don't think you understand the point of having food delivered.
@@beesechurger9850 Please enlighten me then.
nah...if im not eating out, the benefit ordering-in does not outweigh the cost...
Yeah we’re in the twilight zone. cardbord/styrofoam packaging, no bright light and hotties all over the place, still suggested to to tip a person who ultimately has control on if they steal your drink or not. Food isn’t as fresh it rediculous
I live in Montreal and it's been around for at least 50 years and convenience stores also do it until 11:00 p.m., it's very popular for your beers on Friday nights.
so you had beer delivery in Montreal for a while now.
@@thisismarkbro I don't drink alcohol but those who do, they appreciate it.
Mr. Beast and other popularities have created ghost kitchens. It's a smart idea. Matpat from Food Theory created a video about this a couple days ago if you want to watch that too👍
same
How does he have the money to do anything he does?
Sounds tasty. Cook me up some of those ghosts.
The "Ghost Kitchen" Moto we serve Luke warm food at an excessively high price.
Nashville Hot Chicken Shack is my favorite ghost kitchen. If you haven’t had it yet. You’re welcome 😋
Lol so when i first looked at the title i swear i was reading Ghost Kittens. and im like... food delivery Ghost kittens?? WTH?? Are people buying kittens through food apps!??
Isn't this technically a commissary?
Delivery companies charge a huge fee to the kitchen AND THEN a huge fee to the customer also 👎👎
It’s so funny. I’ve cooked more in the last year because I’m home more and not out at work as much. I’ve had to actually learn some cooking. I own spices now!
The fact that our society has been unable to make it so that the average person can easily afford something as simple as food delivery, in a way where delivery workers are well compensated , is telling. The average person should be able to get more with their money than they can now.
Well maybe it shouldnt be possible to have somebody cook for you and deliver it to you? Instead people should cook themselves
In your fantasy land the food is inexpensive, the delivery service is cheap and the driver gets paid well. It must be nice in your world.
The point about, “ if one person loses a job another person gain a job is inaccurate “. There are possible more jobs lost compare to that one job gain.
As always, quality videos right here!
Could this not be a huge problem for customers with food allergies when food from all different kinds of restaurants are cooked in the same kitchen?
My sister had to actually stop being a cashier. Everything became online orders. Her tips and customers were gone. I ended up being a dash driver. For months now.
A cashier has tips and customers?
@@stevek8829 in a restaurant yes, some hoestess/cashiers that manage carry out orders make server wage. i was lucky and made 10/hour plus tips and usually averaged $25 an hour before pandemic. Now, not so much.
Waiting for Amazon to get in on this. Prime delivery for hot food? Hmm
Prime delivery is already in banglore, an indian city. And Amazon will expand this operations to entire India
I don’t quite see how these are different from UK takeaways- they only cater to delivery and collection and have no eat in options. These have been around forever.
But they use apps so it's cool. Get it?
@@Nishith8 Sounds like the story of the Emperor's new clothes...
There's no takeaway or collection service. The only way to order is for delivery.
Problem is with services like Deliveroo and Ubereats is you end up paying the same cost as the meal for delivery, or having to over-order.
If you can't have friends around and group up, then it becomes even more uneconomical.
I prefer places that do delivery directly, like pizza places and takeaways, with more established delivery networks and lower fees per meal.
If I can't go and collect from fast food places (which is now the case for McDonald's in the UK again) I'll just leave it. No point spending so much for cold fries.
If you don't want to pay for convenience then don't order on the the delivery app then. drive to the resto and lose time and gas, simple as that.
Only thing bad about it is all the plastic cutlery waste.
I hope they keep it in mind.
I used delivery more before the pandemic. I have not used it once since pandemic started and my eating out has dropped drastically to only 4 times in 8 mos. So much easier to make a quick easy meal at home. Of course I know how to cook ;-)
pretty cool eh
i think that after the pandemic, people will miss the dining experience, plus it's cheaper. I think ghost kitchens will experience a downfall for few months / years if they do not think of a way to keep it relevant.
Order 30$
Tax 4$
Service fee 3-5$
Delivery fee 3-5$
Delivery tax 1-2$
Tip 4-5$
Wait in america delivery is like $8-$15?in my poor country is like 50 cent-$1 and sometimes free
Lowest I've ever had here is 2. And I live a major city, if you go to smaller towns these apps are uselesd
I’ll just pick it up myself
Mr. Beast used this model and it worked well
Ya
End the expansion of and permanent placement of ghost separation of people. It keeps people apart.
CNBC: "Dominos is a ghost Kitchen, there are over 1500 ghost kitchens in the U.S." Fact Check: There are more than 6000 Dominos Pizza in the U.S.
Some have dining space
Some have space to sit down AND over 1500 is still factual if your claim of “more than 6000” is true
Ok
Papa Johns
@@antonykeane5586 this, 6000>1500
i think that was intended as a joke lol
Never understood the point of doordash/ubereats cause the food just gets cold lmao
it's a service for corporate employees who work in an office and the company is buying food but nobody is expected to pick it up. it's catered food. it's for groups/corporations with no concern for money.
Like one of the last speakers to speak basically said "you might lose a waiter but you gain a delivery driver." What is a driver but a waiter on wheels.
38% of revenue to pay employees, electricity, the rooms, the equipment. If it's a side hustle to fill the downtime in a restaurant that's open anyway that might work but it's not really that good.
Also wao baos share for this franchise comparable concept is way too big. Most of their manue is made of low cost ingredients as is.
Bachelors, make sure that your inheritance from your parent includes family exclusive recipes too.
so many middle men when ordering through mobile app
Weird.. I just watch a food theory about this.
Bout mr breast?
@@uhaul1133 yas.
@@MouseCIick
Outsourcing thru corporate conglomerates.
I just eat *local*
Me too
Here in the Philippines, we have Food Panda. The prices vary. On Jollibee, if you order more than 4USD, the delivery is free. Good for large orders. Other restaurants have a 1USD Delivery Fee.
Doordash is not even worth what its valued at
Some of my favorite restaurants in Chennai, India were ghost kitchens even before the pandemic.
Faasos?
@@AdityaSingh-oe7bz behrouz
This is wonderful news. I am sick and tired of waiting in line and having the cashier messing up my order. It makes perfect sense. Movie theaters having been using computers for taking orders and payments since 1999. Why did the restaurant industry take 22 years to finally catch up?
The food is not the same especially if your order is the last order.
People's houses are probably cleaner than restaurants so ghost kitchens are a good move hygienically.
The only restaurants that even have a chance of being dirty are ones that aren’t part of a chain.
I beg to differ lol
Puh-leez, The way some are with their pets, they probably have dog & cat hair everywhere!
No offense but I really don’t trust my food with random people delivering it. Also the prices are WAAAY to high
They tape the bags shut so the delivery person can’t open the food container.
I don't understand this kind of behavior of people spending money. If you sit down, and calculate how much you can save by cooking at home with grocery that you bought on bi-weekly sale/discount...instead of ordering food online and get it delivered. That extra dollar here and there all adds up real quick.
And then people spends hundreds of dollars on their mobile phone, spends another hundreds on subscription to Netflix, Disney+, Spotify or Apple Music, and UA-cam premium so you can skip ads, Uber this Uber that...!
And constantly having conservative government that's so against raising minimum wage...
It's impossible to get out of bare minimum for most people.
If you are under lockdown, then surely most sensible, economical and healthy course of action would be to COOK? The purpose of takeaway food and lunch sandwiches are either convenience and/or occasional indulgence. Not a full fledged part of balance diet
I think take out is better because I hate waiting at the store and 3 other people are trying to order while my order is ready and I have to cut all of them just to pick up my order
Restaurants will phase out or will be greatly reduced in sizes and will be more delivery/take out based because of the Covid-19 pandemic and after the pandemic ends, the work from home option is going to be permanently increasingly popular with a lot of workers and businesses and there will be more people staying at home and rather order online or on phone calls or just go do take out and there will be less people in the offices to go out to eat lunch at restaurants.
Been cooking my meals since I was able to, can't make the idea of not having a kitchen
Mr.Beast’s burgers operates out of ghost kitchens. The concept is cost effective and the beast brand has solid brand awareness.
I’ve been waiting for this one!!
I like the term "virtual kitchens" better
This is interesting I wonder if someone has done the research around whether people stick to doing takeout in New Zealand or other COVID lite areas. For me, I've largely gone back to eating at out compared to ordering in from Uber Eats or other delivery services like I was during our Lv3 or 2.5 lockdowns. I find eating at a Restaurant/Bar/Cafe is often more convenient with much Higher quality than even the best delivery especially Southeast Asian dishes and Burgers those rarely seem to travel well.
I just go and pick it up myself. These small businesses are suffering enough paying these app fees.
Nah, when the pandemic is over, people will pay for the experience of seeing other people. Cooking 21/21 meals at home is out of necessity not choice.
No no that's not going to happen
"experience of seeing other people" tf? Lol "cooking 21/21 meals at home is out of necessity not choice", just say you don't like cooking and go, alot of people prefer cooking at home, because it's cheaper and better.
this is way common in China and the worse thing about the possibility of unregulated food production
I will always choose dine in first, not interested in this kind of stuff.
To me, apps like Ubereats and DoorDash only make sense for large meals. I used UberEats to order a coffee from Starbucks and the fees were more than the cost of the coffee and pastry itself. It was convenient because I couldn't go into the store but IT cost a lot more than I anticipated. Plus where I live, the only restaurants I can order from are chains like McDonalds and some super sketch small businesses.
First ever local Ghost Kitchen around me is Chipotle. But I ❤️it bc you also order online and pick up, charging you no additional amounts etc. super simple, fast, hot food!
Only problem how clean is their food and how clean are their employees 🤔
Gets rid of the only good paying jobs for people without a college degree and replaces it with one of the worst paying jobs for people as drivers. I worked as a server and uber driver, server is much harder but can actually be a good paying job depending on location and restaurant because tips are how you make your money, but being a highly "Rated" driver doesn't lead to good tips. Hardly anyone tipped before the pandemic and I can only image it has gotten worse since. This is what #LateStageCaptialism looks like.
is there an easy way to invest in one of these ghost kitchens?
- Do you not have a kitchen bro ?
- I'll ghost you.
I would like to give Jean Chick my carrot 🥕.
😂🇺🇸🎸🎶✌️
In the long run if pandemic continues then so will inflation, delivery fees, tips etc and the general cost and people will begin to start cooking when they realize how much money is flying out the window in a year
More shared kitchen spaces should exist at an affordable price so more restaurants can make it *especially smaller biz's.*
There is a model of dark kitchens, where a single building has about 20-30 units for rent, where everyone shares costs and delivery apps.
@@midwestengenharia That's what's up. The ones in the Atlanta area are pricey for the small businesses *but Madison, Wisconsin and Charlotte offers quite reasonably priced shared kitchen space and parking for the food trucks + carts.* It can make or break a startup.
8.48 - No 1 Reason why people are online “convenience “ - it’s because of CDC guidelines the business had no choice. Restaurant Businesses were played around with the whole time.
@Kyle Chasse you enjoy pasting that into many replies? I'm sorry your life is so f'ed up. At least you found some joy.
This is the car replacing the horse and buggy right before our very eyes.
Call em whatever you want (Ghost Kitchen, Takeout only, Digital Dining, etc,). I'm not paying $25 for a $10 meal.
“Resturants” lol
South Korea has been doing this for years; my brother in law prepares over 200 meals for Lunch delivery every day
This video also fails to mention that if you go offline completely then the restaurant loses any type of proprietary connection to the consumer since they would depend on a third party
Grocery stores have floods of foot traffic into stores. Thats another topic. Ha, food always sells.
The thing that's REEAEAALLLLYYYY annoying about these delivery services is when nobody picks up your order for 3 hours and then it get's cancelled....and you're just sitting there hungry debating if you should just make something else to eat