There's an option in the settings to collect a shipping address. When I run my form in test mode there isn't an option to enter a shipping address. I can't find the shipping address in the generated spreadsheet or anything :/ How will we know where to ship our goods?
Thanks for this! Do you have a template that helps if you want to order three t-shirts with a name of the back? Is there a template for customizations?
Question: I get that if they use the paypal link that the funds will go to the paypal account that is attached but if they choose the card option, then where does those funds go? Thanks!
Is there a way to set stock limits on the form? So, if I have 20 t-shirts to sell, I want that inventory to be reflected in the order form as people start placing orders. I don't want someone requesting 40 t-shirts if I only have 20. Can an "out of stock" message appear? Can inventory depletion link to Google sheets? Thank you!
I usually put ask for specific amount message me for more details for large order or if you don't want to do large ones say large orders I don't accept rn.
You can make quantities in your form, you just need to list them out as options that are already calculated. This video shows you how to do it for lots of options: ua-cam.com/video/kiPOLQHi-NA/v-deo.html If you are asking if after they submit the form they want to change what they selected. Today the best thing to do is for them to submit the form again to get a new order.
Yes you can add a user specified amount. Just add a dollar sign to the end of your question and make sure you limit the customers to enter only numbers: support.payableapps.com/en/articles/9289430-payable-forms-user-specified-amounts
This app is a PTO life-saver! 2 questions, though. 1. Now that our sale has ended, do I need to do something to "turn off" the payable portion or just make the form no longer accept responses? 2. If I want to use the same form again since it has all our teachers/grades and works well, is it better to re-use and edit this form or copy it to a new one and re-set up Payable?
It’s up to you. If you just turn off responses, you won’t get any new orders, so that’s all you really need to do. You can re-use the same form without any issues, you can also copy the form and setup a new one if it’s easier to stay organized that way. Either works.
If the transaction has not been paid by the customer you can just delete the row from your google sheet. If it has been paid you might want to refund it from inside your PayPal account.
How do I get my form to calculate multiple lines and get an order summary at the payment portion. My form keeps giving me an error that the order cannot be found and I do not know how to fix it.
Great video! Thanks!! I went live before seeing the "admin fee" option. I cant figure out how to now go back in and edit the Payable options. Any help is appreciated.
Yes just go back into your google form in edit mode. Click the Puzzle Piece in the tool bar for the Add-Ons. Then Payable Forms -> Payment Configuration, that should re-open the side-bar, and you can see the Checkout Settings section.
Hey Suzy, each form can be setup in one “display currency” so all items on a given form must be the same currency. You could copy your form and setup say a GBP form and a CAD and switch the currency in the “payment settings” and amounts to have a different form in a different currency.
Great video!!! What if certain sizes within checkbox grid are a different cost? For example, sizes s-xl are $10, but 2x, are $12, 3X are $13, 4x are $15?
No subscriptions or card needed to use the add-on. We use a pay as you go model. So we make money only when you do. Our app fee will automatically be deducted by PayPal, Stripe, or Square. www.payableapps.com/pricing Some sellers will add a handling / convenience fee in the add-on to help cover or pass on the credit card processing costs to the buyers if they prefer.
@@PayableApps Thank you very much for your reply. Please I would like to know. Is it possible to add the payable app, and enable all the features, except the payment methods? In fact, I'm more interested in collecting customer orders and their details, without necessarily asking them to pay online. But at the same time, I want them to be able to see the total cost of their orders, after they have finished selecting what they want. And it would appear only the payable app can add this total cost feature. So please, can I install this payable app without necessarily enabling the payment options?
@@notabolished1331 not today. If you want to collect present money amounts, there will be the option for people to make payment. You need to connect a payment provider to make your form payable. So no the add-on is not intended to work like that. Sorry.
@Payable Apps I have 10 different products with pricing being different across each product. I want to use quantities as well in google forms what type of answer option can I select? Do I have to definitely create as a separate products like add-ons?
You can make a question for each product. Sometimes an Optional List Question works well for something like that what we show in this video with "Guest Passes": ua-cam.com/video/Ut0kbjEvQIQ/v-deo.html
@@PayableApps thank. I have a MAJOR problem and I'm freaking out. Do you have a 800#? Orders are being placed but the site is not doing the math for quantity times the cost of the item. The site is active.
@@jimbailie8022 You can head over to help.payableapps.com - Where we have chat support and you can provide your URL and they can take a look. However It's always important to practice in test-mode and follow the example questions. Keep Money amounts out of your Titles - Only put them in answers.
I'm currently testing this addon and it looks great. But I thought this addon also gave you the possibility of checking your Total costs before submitting the form. It seems you must submit the form before seeing the list of items and their total costs at the checkout page. Why is it so? It would have been great to do the control of your total cost before submitting the form. Is there a way to do this? Thank you in advance
This is due to limitations of google forms. You cannot run any scripts or the questions pages. We only get data from google when the form is submitted.
What do you mean by deposit payments? You mean to setup your form so it just takes a deposit for an order? Of coarse we have some people just create 2 forms, one that is self service with the deposit amounts and then another form the business owner users to create the final payment is due.
There's an option in the settings to collect a shipping address. When I run my form in test mode there isn't an option to enter a shipping address. I can't find the shipping address in the generated spreadsheet or anything :/ How will we know where to ship our goods?
Thanks for this! Do you have a template that helps if you want to order three t-shirts with a name of the back? Is there a template for customizations?
Question: I get that if they use the paypal link that the funds will go to the paypal account that is attached but if they choose the card option, then where does those funds go? Thanks!
Is there a way to set stock limits on the form? So, if I have 20 t-shirts to sell, I want that inventory to be reflected in the order form as people start placing orders. I don't want someone requesting 40 t-shirts if I only have 20. Can an "out of stock" message appear? Can inventory depletion link to Google sheets? Thank you!
I usually put ask for specific amount message me for more details for large order or if you don't want to do large ones say large orders I don't accept rn.
How much does the payable add on charge for each transaction?
what if a customer wants to increase the quantity of the item? what should we changed?
You can make quantities in your form, you just need to list them out as options that are already calculated.
This video shows you how to do it for lots of options:
ua-cam.com/video/kiPOLQHi-NA/v-deo.html
If you are asking if after they submit the form they want to change what they selected. Today the best thing to do is for them to submit the form again to get a new order.
@@PayableApps thankyou! have done this:D and received a compliment from my lecture
I keep coming back to your video. Really helpful. Do you have a WordPress plugin for this payable form?
What if the person wants to buy 2 smalls and one large is there a way to do that?
Thanks, do you have a form for a Family Reunion?
We do have this one: www.payableapps.com/templates/forms/events/family-reunion.html
Can you use this to collect a donation where they can write in the amount of their choosing? Or do you have to have specified amounts in checkboxes?
Yes you can add a user specified amount. Just add a dollar sign to the end of your question and make sure you limit the customers to enter only numbers: support.payableapps.com/en/articles/9289430-payable-forms-user-specified-amounts
What if I want to user to pay before submission of the form. I heard you mention adding payment as another section of the form.
This app is a PTO life-saver! 2 questions, though. 1. Now that our sale has ended, do I need to do something to "turn off" the payable portion or just make the form no longer accept responses? 2. If I want to use the same form again since it has all our teachers/grades and works well, is it better to re-use and edit this form or copy it to a new one and re-set up Payable?
It’s up to you. If you just turn off responses, you won’t get any new orders, so that’s all you really need to do. You can re-use the same form without any issues, you can also copy the form and setup a new one if it’s easier to stay organized that way. Either works.
That looks so goood!
This was so helpful. How do you delete a pending unpaid transaction (which was an accidental duplicate customer order) ?
If the transaction has not been paid by the customer you can just delete the row from your google sheet. If it has been paid you might want to refund it from inside your PayPal account.
@@PayableApps Thank you! Will this also get rid of the associated invoice number so that Payable will not send the customer reminder emails?
How do I get my form to calculate multiple lines and get an order summary at the payment portion. My form keeps giving me an error that the order cannot be found and I do not know how to fix it.
Can we shift later on other hosting softwares?
Great video! Thanks!! I went live before seeing the "admin fee" option. I cant figure out how to now go back in and edit the Payable options. Any help is appreciated.
Yes just go back into your google form in edit mode. Click the Puzzle Piece in the tool bar for the Add-Ons. Then Payable Forms -> Payment Configuration, that should re-open the side-bar, and you can see the Checkout Settings section.
@@PayableApps thank you!!
I want one of those hats!
I would like to know how can I collect different currencies through payable form, please
Hey Suzy, each form can be setup in one “display currency” so all items on a given form must be the same currency. You could copy your form and setup say a GBP form and a CAD and switch the currency in the “payment settings” and amounts to have a different form in a different currency.
@@PayableApps okay thanks
Great video!!! What if certain sizes within checkbox grid are a different cost? For example, sizes s-xl are $10, but 2x, are $12, 3X are $13, 4x are $15?
Sadly with a checkbox each will need to be the same price. You would have to split it into 2 questions if they have different prices.
Can we connect plugins with this site
Excellent content. Thanks a lot for sharing. I have a question though. Is the payable plugin free?
No subscriptions or card needed to use the add-on.
We use a pay as you go model. So we make money only when you do. Our app fee will automatically be deducted by PayPal, Stripe, or Square. www.payableapps.com/pricing
Some sellers will add a handling / convenience fee in the add-on to help cover or pass on the credit card processing costs to the buyers if they prefer.
@@PayableApps Thank you very much for your reply. Please I would like to know. Is it possible to add the payable app, and enable all the features, except the payment methods? In fact, I'm more interested in collecting customer orders and their details, without necessarily asking them to pay online. But at the same time, I want them to be able to see the total cost of their orders, after they have finished selecting what they want. And it would appear only the payable app can add this total cost feature. So please, can I install this payable app without necessarily enabling the payment options?
@@notabolished1331 not today. If you want to collect present money amounts, there will be the option for people to make payment. You need to connect a payment provider to make your form payable. So no the add-on is not intended to work like that. Sorry.
i cant see any explanation how the product being delivered to the client..how do i kinow where is the address to be delivered
The address will be inside your payment provider account associated with the transaction. (Eg. PayPal or Stripe)
@Payable Apps I have 10 different products with pricing being different across each product. I want to use quantities as well in google forms what type of answer option can I select? Do I have to definitely create as a separate products like add-ons?
You can make a question for each product. Sometimes an Optional List Question works well for something like that what we show in this video with "Guest Passes": ua-cam.com/video/Ut0kbjEvQIQ/v-deo.html
Each customer we have gets $10 example how do we setup a credit for their account? Do we have to give them a code per account/1 code ahead of time?
The best way, yes I probably a $10 promo code. You can add or change the codes at any time.
HELP: How do I edit a order placed? I can see the order on the spreadsheet but I need to remove 1 item and add another.
Hey Jim, Once orders are placed if the order needs to be changed its best to simply place another order in the form to get a new Order ID.
@@PayableApps thank. I have a MAJOR problem and I'm freaking out. Do you have a 800#? Orders are being placed but the site is not doing the math for quantity times the cost of the item. The site is active.
@@jimbailie8022 You can head over to help.payableapps.com - Where we have chat support and you can provide your URL and they can take a look. However It's always important to practice in test-mode and follow the example questions. Keep Money amounts out of your Titles - Only put them in answers.
I'm currently testing this addon and it looks great. But I thought this addon also gave you the possibility of checking your Total costs before submitting the form. It seems you must submit the form before seeing the list of items and their total costs at the checkout page. Why is it so? It would have been great to do the control of your total cost before submitting the form. Is there a way to do this? Thank you in advance
This is due to limitations of google forms. You cannot run any scripts or the questions pages. We only get data from google when the form is submitted.
@@PayableApps Thank you very much 🙏
Hello. Are you able to set up deposit payments ?
What do you mean by deposit payments? You mean to setup your form so it just takes a deposit for an order? Of coarse we have some people just create 2 forms, one that is self service with the deposit amounts and then another form the business owner users to create the final payment is due.
@@PayableApps This is a great question. Can you also do a video on that scenario?
is there a way to process refunds?
Yes. You issues refunds from the payment provider portal. You need to login to your Square, PayPal, Stripe, account and click refund from there.