How to perform Factory Reset on 8861 series phone using Keypad

Suyash Pal Singh is a customer support engineer in Cisco TAC team for Unified Communications technology based in Bangalore. His areas of expertise include Cisco Unified Communications Manager and UC applications which integrates with it. He has over 7 years of industry experience working with large enterprises and Cisco Partners. He holds a Bachelor of Engineering degree in Electronics and Telecommunication from Rajasthan University. He also holds CCIE certification (#50865) in Collaboration technology.

[@HassanTofaha]

thanks a lot you saved our phone :)
i was having s problem that 7841 keep looping, after i performed your hardware factory reset its stable now . so thanks again

[@icuki6171]

is this model Cisco 8861 compatible with RingCentral ?

[@pattyfox6940]

I just got a 8811 and it only displays network unavailable... how can I fix this and register the phone?

[@sahiltandon6767]

video starts at 1:12

[@mail4tung]

So it works and registering the phone, Thanks.

[@chromedesktop5147]

Is this phone can work with asterisk?

[@wahidmajeed5750]

we do not have to reprogram the set again after reset?

[@BINU.KOODAL]

Hi dear how to reset the 8865 phones

[@sbeast1216]

What if the mute button doesn't light up?

[@usoafreight2696]

For some reason, this does not work on the 8811 phone. I've tried a million times on this one. Does not work

[@MrOfortuna]

I know this is old - I have a cisco 8811 phone, and doing this process doesnt do anything, the mute button never turns off.

[@CiscoCommunity]

Thanks for reaching out, we apologize for all the issues this have caused you. For further assistance and troubleshooting, we recommend you to open a discussion at the Cisco community so experts in the area can assist you to solve/accomplish this: community.cisco.com/t5/ip-telephony-and-phones/bd-p/5961-discussions-ip-telephony

[@ffblegend]

Does this work on a 8851

[@MonkePlayz_VR]

I’m wondering about the 7821

[@mazharbutt8993]

I am electric technician 8851 out of oder dead no display I am Pakistan Islamabad mazhar

[@je426]

01:53 reset phone

[@kosmicosis]

This no longer works on 884x/886x phones.

[@TranscendentalMental]

Your audio is terrible but I was able to visually see how to actually reset.

[@jeffn2776]

This information seems to be no longer correct.