How 'conversational' are conversational technologies? | LSE Research Showcase

OpenAI’s ChatGPT, Microsoft’s Bing and Google’s Bard have made chatbot interfaces available to mass markets. But how ‘‘conversational’’ are these technologies and what does ‘‘conversational’ actually mean? Professor Elizabeth Stokoe introduces conversation analysis as a way of understanding human social interaction and positions conversation design at the forefront of industry developments. Are conversational technologies ‘‘participants’’ in conversation, and will they ever be capable of emulating real conversation?
Elizabeth Stokoe is a professor in the Department of Psychological and Behavioural Science at LSE and Academic Director of Impact, www.lse.ac.uk/PBS/People/Prof...
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