How To Talk To Emotional Patients | Talking To
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- Опубліковано 16 лис 2021
- This video is focused on managing emotional patients within a consultation setting, and though this is a broad term, we will be concentrating on trickier situations like where a patient is angry or sad.
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The following references were used:
British Medical Association “First times: Managing angry patients” : www.bma.org.uk/advice-and-sup...
British Medical Journal “Dealing with Angry Patients” : www.bmj.com/content/333/7563/s64
Medical Defense Union “The Angry Patient” : mdujournal.themdu.com/issue-a...
Patient Prefer Adherance: “Delivering bad news: patient’s perspective and opinions” (2018; 12: 2397-2404) : www.ncbi.nlm.nih.gov/pmc/arti...
MEDBRIDE “A simple Stratergy for helping a tearful patient” : www.medbridgeeducation.com/bl...
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The following videos/playlist were used:
Basic of Healthcare: • Introductory Video
Rapport building: • Active Listening | Rap...
Gathering information: • Using Open and Closed ...
Giving information: • Chunking and Checking ...
Validating in practice: • Being Validating (And ...
Open and closed questions: • Using Open and Closed ...
Chunking and checking: • Chunking and Checking ...
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Consultations4Health will help you to develop your healthcare communication and consultation skills. The videos from Consultations4health will help you to get more from the conversations you have with your patients and aid you in taking your consultations to the next level.
Produced by Maliha and Sophie
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amazing! very informative, thank you
REALLY HELPFUL.
Thank you for all your videos.. As I am preparing for oet, and all your videos explain each of the criteria.. Thanks a lot😊
That's brilliant to hear, thank you! Good luck in your OET!
Your videos are amazing. Thank you
Glad you like them!
The vedio is greatly informative. But, is it possible to put accurate subtitles or try reducing the rate of speech of the patient and health care worker? The accent can be quite challenging for those whose first language is not English and they are unfamiliar with the presented accent. Hope you might consider. Thanks again for the vedio.
We appreciate your feedback, it's very important to us! We are aiming to have accurate subtitles in all our videos to make it as inclusive as we can, so if they aren't published with the video, they will be updated within a week of the release, we hope that has resolved the issue!
@@Consultations4Health thank you
I don't agree really. The patient should be upset because of her situation.
Absolutely, we wanted to portray different scenarios using the same patient. Thank you for your comment!