Mentor CSA Consults - Managing An Angry Patient
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- Опубліковано 15 бер 2017
- An example CSA|OSCE Consultation undertaken by Dr Nigel Giam
MENTOR MRCGP : RESOURCES FOR RCA | CSA PREPARATION BY DR NIGEL GIAM.
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Dr Giam is the lead GP Training Programme Director for the St Marys GPVTS, Course Director for Mentor MRCGP since 2008.
Accredited AKT | RCA Trainer HEE London | ARCP Chair
He has been teaching GPSTs for the MRCGP since 2002.
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seriously , this simulation is extremely real , I salute the one who acted like a parent , and also the doctor resembles best example of conflict resolution .
thank you. much appreciated.
Excellent way of dealing with an angry patient/relative. 10/10
I was comforted just by watching this great approach the doctor had. Great actors. Great job. Thank you
Glad you enjoyed it!
This was a difficult situation and look very well… It was so realistic I almost be believed they were not actors
Great video, perfect for OSCE practice
Dr Giam is so amazing!!
So good!! I have been looking for this kind of video
Thank you, this is so good!
Looks real consultation, amazing doctor and simulator
great video and demonstration of how to handle a difficult situation, thank you
Glad it was helpful!
As a Student in Australia Srudying Mental Health and AOD counselling this was so well explained , ftom start to finished. I actually believed it was real such good acting. The Dr was clear and what could have esculated was de esculated and the father was explained of policy,procedure and the complaints handling. The honesty where he said Dr Smith was a good Dr I thought about it. It could have been an ethical dillimma ? If Dr Smith didn't carry out correct procedure then how do two collegues get along. Reallyy well done and informative.
Thank you very much. It's a valid comment with regards to when we pass opinion of our colleagues onto patients. Ultimately it is about supporting both our collegaues and patients in equal measure.
2021: Getting anxious due to lack of distancing lol. Very good though!
Thank you
so so well done!
Fantastic
very good!
very good...
This was so so helpful and realistic. Thankyou!
Glad it was helpful!
O M G, I became emotional.
Next level communication skills 👍
Thank you
Really good video ! a promising realistic setting.
keep it up
Glad you liked it!
Great actor . well done 👍👍
Many thanks!
Very well done!
Glad you liked it!
so good
This is awesome
I wish I god as him
Cant we say after the patient is calmed down that not every sore throat need antibiotics and we really cant predict when a sorethroat might lead to meningitis
It is not in what you say, but how you say it. Will it be recieved by the patient or will it inflame the situation even further. Put yourself in the patient's shoes and think about how you would receive the message.