Wtf they are new tenants. The home is under a new owner that's insane.The line company did everything illegal by this woman saying she's responsible for the debt then not giving her receipt under her name once the debt was paid. I hope she takes them to court. Shame on them
And, granny’s responsibility in paying her bills?? Grandaughter and “partner” have no jobs, or savings to pay bill, relying on the fact she has 5 children from multiple men, no doubt to garner sympathy.
What a lovely young lady, she always spoke nicely and never used foul language. Surely the grandmother's lawyer sorting out her estate, could have got onto the power Co. And when estate sorted the overdue money would be paid. In the meantime connect power for young lady, who would pay for what she uses.
I would have loved to pick this one up as an advocate: My POV: Issue of Debt Responsibility: The new tenants are not liable for the deceased grandmother’s unpaid power bill. The debt should be settled by the deceased’s estate, not the new occupants. Power Restoration: The power company (TLC) must restore power to the property and pursue the outstanding debt from the grandmother's estate, not the new tenants. Legal Procedures: TLC must follow legal procedures in collecting debts from the estate and should not hold new tenants responsible. Receipt for Payment: TLC is required to provide a receipt for the payment made by WINZ to settle the debt. If TLC refuses to provide a receipt, the mother should formally request it and, if necessary, escalate the issue to regulatory authorities or seek legal assistance.
When money is more important than the welfare of children. Disgusting company. She did not sign no contract, so she wasn't liable to paying that bill. If YOU paid for something, it is YOU that receives the receipt. If a family, unrelated to the deceased moved into that house, would TLC have forced that family to pay the bill too? Because, according to them they couldn't put the power back onto that property until it was paid so that tells me that they wouldve forced me to pay for it if I decided to move in even though I didnt know the lady. Is that legal, pushing someone else's bill onto others like that?
This just hurt my heart for Lorna and her kids. She tried so hard to find a way and The Line Company has zero empathy towards her family. What a disgusting power company. Hope other's out there are not in the same situation. RIP to Grandma 🤍🕊🙏 Definitely going to share this to make other's aware.
There was a facebook group made up of customers who had similar problems with this company from over the top power rate increases, extreme line maintenance charges?property damage etc. Truly shocking that a Company like this Exists!
How tf does someone elses debt become yours. That's like someone moved out of a house after racking up $2.5k of debt and the new tenants have to pay it. Wtf makes no sense. She was so calm i wouldn't have been. But you can tell his managers are absolutely useless making him deal with all the calls with zero help from them. Close them down.
Sooo she has to pay a bill that didnt belong to her but she couldn't get a bloody receipt??? What a joke TLC!! They had a cheek to send me a email to become a customer with a sweet deal, No fuggin thanks 😡.
Heartless! It’s not even her bill! Disgusting power company! Take them to court! With no paperwork given to the new tenants to show them the policy given to her grandmother is outrageous! Glad you recorded your phone calls.
What the hell is wrong with our welfare system that this family couldn't get help to pay the bill. I understand the lines company want their money but this is patently unfair.
@@karensayer3089 Yes l realise that but, it appalled me that she had no power for so long. I felt she should have been able to get help to pay the bill so that she had electricity while she fought for a refund.
Matapiko…I hope they lose a lot of customers, I hope they get boycotted, I hope they get sued or taken to court for dishonouring their contract with her, I also hope all of their power lines get cut off somehow.
Lodge it with the small claims court for any claims under $ 3K, probably only costs you like $30.00 no lawyers involved you simply talk to a mediator and lay it all on the table the truth even about your Kuia. Record phone logs dates discussions and proof of All calls to TLC about the situation. Go there prepared with everything ! TLC may settle with a refund outside of court to keep their reputation intact, Otherwise risk getting fined for being in breach of any fair trading acts or any other offences they've commited. Yo Good Luck !
This is not her debt, this is unlawful, she is a new tenant, her grandmother's estate lawyer needs to man up here for this family ASAP! and the power company needs to be sued, at lest be held accountable.!!!
That TLC company sound like pricks.. do the right thing by this lady, she’s only asking for a receipt with her name on it as proof of payment to cover herself.
surely they could have generated a receipt with something like: amount of .... paid by.... for the account of ..... it's ridiculous their lack of cooperation.
"What would your Nana be thinking?" Such an insensitive question. TLC will never give a pay out, I'm sure it will only get worse unfortunately. All the best Lorna xx.
3:09 this is the second time I am trying to watch this video.. I am in tears. I just feel this mother’s pain. What kind of world are we living in? Animals are way more human than some humans unfortunately. 😢 I am so sorry that u had to go through this. I know the pain. 😢
Wow this company is DISGUSTING the absolute disregard for the legitimate situation where evidence is provided. Was there no other company to approach for connection? I admire the refusal to back down. But was never her debt. Omg then she was forced to repay that debt then still didnt get treated lawfully and with RESPECT A BASIC HUMAN RIGHT!
The powerlines in king country were sold off overseas. So people that live there have to pay to rent the use of the powerlines themselves and power they use on top of it. So if she is having an issue with the rental of the powerlines, power companies can’t help as they require the lines themselves. This is what happens when you sell our assets overseas
Why couldn't the family members just come together and did a small fundraising or 'soli'? This would have been easily dealt with if the same scenario was in Fiji. I mean its for their (relatives) late grandmother's honor.
They do not have the right to ask her to pay off her grandmother bills. Unless she is the beneficiary Always get out the beneficiary and sign up for estate So sad for this lady and her kids
I think people rely on businesses to have ethics. It's sole purpose is to make profit. Why did Nana have that much debt on her power bill in the first place?
umm this whole situation was dragged out when she could've just transferred her power from her current power company that she was using at her rental to the new property, or she could've just signed up and connected with a new power company?
In that area you have to pay for power and the company that maintains the powerlines. Theyre 2 separate bills. If you dont join tlc, which is the only lines company around there, you dont get power.
@@justscrolling1323 that’s why the didn’t give a damn and demanded she pay the outstanding amount. I pray another three power companies move in and shut them down..They don’t deserve to service customers..
Doesn't work like that in South waikato....you've the power supplier then you pay another bill to get that power to the house which is owned by the lines company who basically monopolise this situation....
In Taumarunui, you have to rent the powerlines you use on top of the power bill. So no matter the power company, they wouldn’t have been able to use the lines.
New laws need to be made making it very clear to any power company that is working in aoetearoa be educated fully on what happens in certain circumstances like the debt of deceased can't be thrown onto the next person
Yep, they are a scum outfit TLC. Used to work there, so glad I got out. Massive culture issues there. Funny thing is, there’re like a joke to all the other network owners.
Most main power lines will connect the new owner as long as the home is in your name. If you share the same last name then work & income support will help pay the debt off.
Man that sounds horrible, poor lady, i wonder Why didn't she try a different company? Did it need to be the same company to connect the power? Genuine question?
The company thought she would have made weekly payments an the estate pays it back to her, but how the company handled the recipt is crazy I'm thi king it was that employee an he was just a dick
Sounds like a job for the OMBUDSMAN! You should include his number at the end of your show in casees like this. ijs most ppl don't even know he exists or what his role is.TLC would've had something coming frfr
I think that that’s discussing what would off happens if they were Tenants that had moved in and wasn’t whanau to the grand mother would they be made to be responsible for the out standing bill too I hope this lady gets that money back and some what compensation, and not getting a receipt in her name tops it all off
The account should have been closed. And a new one created. Debt should have gone to the executive of the estate to look at. It shouldn’t be her issue at all.
If the house is under a new owner, isnt the owner then suppose to pay for the debt if power is to be reconnected again? or TLC should let that debt go as the person is deceased, which would make more sense , (but the heirachy of the company as usual....GREED policy ) HOpe the mother gets compensation like free power for the length of time the greedy company did not allow her to have at least.
Line company are wanks . I was in a 2 bed little house and was charged $790 the 1st month . And said cos we were also renting the main power lines they go off . True story ! I was pregnant so he wasn’t here it was just me . Lights and one tv
She should not have had to pay a bill that wasn't hers ,this power company needs to be closed down
Exactly. Disgraceful
Wtf they are new tenants. The home is under a new owner that's insane.The line company did everything illegal by this woman saying she's responsible for the debt then not giving her receipt under her name once the debt was paid. I hope she takes them to court. Shame on them
Our govt has a lot to answer for. Letting companies operate unethically is becoming the norm
People need to make use of the citizens advice. They would of put the family in contact with the power ombudsman. Knowledge is power.
And, granny’s responsibility in paying her bills??
Grandaughter and “partner” have no jobs, or savings to pay bill, relying on the fact she has 5 children from multiple men, no doubt to garner sympathy.
@suzannemcmaken4648 that is an uneducated, hateful and nasty thing to say!
HOW DARE YOU 😱😡🙅
omg!!! Are you serious!! Absolutely vile thing to say!! People like you with that attitude is wrong on so many levels!!
@@suzannemcmaken4648 are you ok you need help
What a lovely young lady, she always spoke nicely and never used foul language. Surely the grandmother's lawyer sorting out her estate, could have got onto the power Co. And when estate sorted the overdue money would be paid. In the meantime connect power for young lady, who would pay for what she uses.
Nz is a mess 😢 run by greedy selfish politicians and company’s that are aloud to do as they please this is so sad and horrible
The world over. They all want to crush the "little" people and use us as cash cows as they suck the blood out of us.
I would have loved to pick this one up as an advocate:
My POV: Issue of Debt Responsibility:
The new tenants are not liable for the deceased grandmother’s unpaid power bill. The debt should be settled by the deceased’s estate, not the new occupants.
Power Restoration:
The power company (TLC) must restore power to the property and pursue the outstanding debt from the grandmother's estate, not the new tenants.
Legal Procedures:
TLC must follow legal procedures in collecting debts from the estate and should not hold new tenants responsible.
Receipt for Payment:
TLC is required to provide a receipt for the payment made by WINZ to settle the debt. If TLC refuses to provide a receipt, the mother should formally request it and, if necessary, escalate the issue to regulatory authorities or seek legal assistance.
No TLC from TLC...disgusting! Be great if a lawyer picked this up for this whanau!
That's heartbreaking for the babies ❤ Strong mama ❤❤ Unfortunately we live amongst cold hearted people but there's still alot of good ones left ❤❤❤
When money is more important than the welfare of children. Disgusting company.
She did not sign no contract, so she wasn't liable to paying that bill.
If YOU paid for something, it is YOU that receives the receipt.
If a family, unrelated to the deceased moved into that house, would TLC have forced that family to pay the bill too? Because, according to them they couldn't put the power back onto that property until it was paid so that tells me that they wouldve forced me to pay for it if I decided to move in even though I didnt know the lady. Is that legal, pushing someone else's bill onto others like that?
yeah thats what i wondered too!
This just hurt my heart for Lorna and her kids. She tried so hard to find a way and The Line Company has zero empathy towards her family. What a disgusting power company. Hope other's out there are not in the same situation. RIP to Grandma 🤍🕊🙏 Definitely going to share this to make other's aware.
Totally agree. so sad for her and her children. they all about money now a days not people.
Call the company out! That is inhumane!!! The fact that you offered a payment plan and denied is shocking!
Saddest thing is no one helped? Welcome to NZ 2024. Every man for himself.
Straight up facts
TLC shame on you, Why does this lady have to pay some one elses outstanding bill, that is not right.
This is horrific. Thank you for this important investigation and reporting.
There was a facebook group made up of customers who had similar problems with this company from over the top power rate increases, extreme line maintenance charges?property damage etc. Truly shocking that a Company like this Exists!
So if someone else moved in, would they have to pay a strangers debt before getting the power on? NO the power company had no right to do that.
How tf does someone elses debt become yours. That's like someone moved out of a house after racking up $2.5k of debt and the new tenants have to pay it. Wtf makes no sense. She was so calm i wouldn't have been. But you can tell his managers are absolutely useless making him deal with all the calls with zero help from them. Close them down.
Why couldn't she contact Genesis or another electricity company to connect her power? That TLC worker just makes me angry.
Absolutely discusting shame on you tlc denying a whanau with a human right for power and it wasn't the wahines power bill either
FYI, electricity isn't a human right.
@@MikeJones-m6r yes it is especially if someone relies on power for medical reasons
@@christinecoxhead45 no it isn't lol. Someone else's work isn't your right, let go of your lust for slaves.
Why Lona don’t pay electricity bills that belong to her mum,she must stay there for free.
Sooo she has to pay a bill that didnt belong to her but she couldn't get a bloody receipt??? What a joke TLC!! They had a cheek to send me a email to become a customer with a sweet deal, No fuggin thanks 😡.
Heartless! It’s not even her bill! Disgusting power company! Take them to court! With no paperwork given to the new tenants to show them the policy given to her grandmother is outrageous! Glad you recorded your phone calls.
What the hell is wrong with our welfare system that this family couldn't get help to pay the bill. I understand the lines company want their money but this is patently unfair.
She wasn't asking for state assistance to pay. It's not her bill.
@@karensayer3089 Yes l realise that but, it appalled me that she had no power for so long. I felt she should have been able to get help to pay the bill so that she had electricity while she fought for a refund.
Sue them ! 😠 if you don’t, nothing changes
Matapiko…I hope they lose a lot of customers, I hope they get boycotted, I hope they get sued or taken to court for dishonouring their contract with her, I also hope all of their power lines get cut off somehow.
NZ energy industry needs a complete overhaul! Outdated policies and lack of regulations. This story is absolutely heartbreaking.
Lodge it with the small claims court for any claims under $ 3K, probably only costs you like $30.00 no lawyers involved you simply talk to a mediator and lay it all on the table the truth even about your Kuia.
Record phone logs dates discussions and proof of All calls to TLC about the situation.
Go there prepared with everything ! TLC may settle with a refund outside of court to keep their reputation intact, Otherwise risk getting fined for being in breach of any fair trading acts or any other offences they've commited.
Yo Good Luck !
This is not her debt, this is unlawful, she is a new tenant, her grandmother's estate lawyer needs to man up here for this family ASAP! and the power company needs to be sued, at lest be held accountable.!!!
That TLC company sound like pricks.. do the right thing by this lady, she’s only asking for a receipt with her name on it as proof of payment to cover herself.
The attitude of the company rubs off on its workers, they all thing they a lil bit special.
@@nzbusboy8698 yeh shit.. 🙄 just saying. Here’s me thinking the Aussies are bad, the kiwis are no better.
surely they could have generated a receipt with something like: amount of .... paid by.... for the account of ..... it's ridiculous their lack of cooperation.
NZ, world leader of high electricity prices
"What would your Nana be thinking?" Such an insensitive question. TLC will never give a pay out, I'm sure it will only get worse unfortunately. All the best Lorna xx.
So she had to become unemployed in order for winz to even assist her 🤦🏽♀️working families can't even get help 😔
Not just unemployed, but unemployed for a certain amount of time 😅
3:09 this is the second time I am trying to watch this video.. I am in tears. I just feel this mother’s pain.
What kind of world are we living in?
Animals are way more human than some humans unfortunately.
😢
I am so sorry that u had to go through this.
I know the pain. 😢
This is so heartbreaking 🥺
Not able too..or just don’t give two hoots, Deadloss awrite that power company.
Disgusting!!! Shame on the power company! 🤮🤮
God bless you Lorna and whanau, praying your days are warmer and filled with hapiness 🙏🏽🫶
Good on your neighbour
Been there done that , I know that feeling.
But not the same situation 😢
Living without power for 2 months with my son in Australia. 😢
Shocking it's a disgrace it should never have happened ever
Wow this company is DISGUSTING the absolute disregard for the legitimate situation where evidence is provided. Was there no other company to approach for connection? I admire the refusal to back down. But was never her debt. Omg then she was forced to repay that debt then still didnt get treated lawfully and with RESPECT A BASIC HUMAN RIGHT!
The powerlines in king country were sold off overseas. So people that live there have to pay to rent the use of the powerlines themselves and power they use on top of it.
So if she is having an issue with the rental of the powerlines, power companies can’t help as they require the lines themselves. This is what happens when you sell our assets overseas
@@LALALA-dk4mc omg so they have the consumer under their control! thats horrid.
Disgraceful on the behalf of that power company
Why couldn't the family members just come together and did a small fundraising or 'soli'? This would have been easily dealt with if the same scenario was in Fiji.
I mean its for their (relatives) late grandmother's honor.
Her grandmother's estate is responsible.
They do not have the right to ask her to pay off her grandmother bills.
Unless she is the beneficiary
Always get out the beneficiary and sign up for estate
So sad for this lady and her kids
I think people rely on businesses to have ethics. It's sole purpose is to make profit. Why did Nana have that much debt on her power bill in the first place?
i would have just paid the bill so to get connected.then take the power company to court.so unfair.
Yeah but Lorna couldn’t afford it?
You should have gone to your local MP. That should have sorted out long time ago 😢😢😢
umm this whole situation was dragged out when she could've just transferred her power from her current power company that she was using at her rental to the new property, or she could've just signed up and connected with a new power company?
That’s what I was thinking..
In that area you have to pay for power and the company that maintains the powerlines. Theyre 2 separate bills. If you dont join tlc, which is the only lines company around there, you dont get power.
@@justscrolling1323 that’s why the didn’t give a damn and demanded she pay the outstanding amount. I pray another three power companies move in and shut them down..They don’t deserve to service customers..
Doesn't work like that in South waikato....you've the power supplier then you pay another bill to get that power to the house which is owned by the lines company who basically monopolise this situation....
In Taumarunui, you have to rent the powerlines you use on top of the power bill. So no matter the power company, they wouldn’t have been able to use the lines.
God bless her & family 🙏❤️
Please get hold of the guys at Nau Mai Ra power company.
New laws need to be made making it very clear to any power company that is working in aoetearoa be educated fully on what happens in certain circumstances like the debt of deceased can't be thrown onto the next person
Thanks for this story.. people beware of this electric company!
They are a network owner, u have no choice
The power company is criminal wtf is the government doing about them, a highly paid executive should be looking for a new job😮
Surely they can't do that?
What a shit company.
I hope she gets some justice.
Yep, they are a scum outfit TLC. Used to work there, so glad I got out. Massive culture issues there. Funny thing is, there’re like a joke to all the other network owners.
Its come to a point in nz where people that need wages are being used as cold hearted front line workers
Most main power lines will connect the new owner as long as the home is in your name.
If you share the same last name then work & income support will help pay the debt off.
TLC is a ridiculous company, making her pay for a dept she didn’t own then not giving her a receipt for what she was forced to pay. Shame on you.
There is the electricity complaints commission
That’s disgusting it’s not even her debt.
She should have changed power company
Omg that company! What a circus.
What’s this BS come on power company don’t make the family suffer for this how will you feel not having no power won’t be nice ae.
That's the grandmothers and power companies issue, not the new tenants problem.
Sue them
How is this even legal, what is consumer affairs even for or is there 1 law for the minority and another for the majority??
Like how n why was the power that much for The Lines Company to bill one person that is disgusting . RIP OFF COMPANY
Its an awful situation but to quit your job and go on benefit over it seems very short sighted for a $2k debt..
Similar to overseas - Philippines!
Sooooooo sad man dam poor lady and her kids
Winz would have sorted it out
TLC is owned by Waitomo Energy Services Customer Trust.
Scary stuff
Is there other options with other power providers?
Could they not have used a generator in the meantime? But I agree the power company are wrong in the handling of this.
Man that sounds horrible, poor lady, i wonder Why didn't she try a different company? Did it need to be the same company to connect the power? Genuine question?
everyone subscribe, its channels like this that give our people a voice!
Why didn't she go to the ombudsman, and she should've demanded speaking to the CE
I'm curious to know why the account was so enormous .
dont expect any sympathy from a power company who is there to make profits not to serve the people.
The company thought she would have made weekly payments an the estate pays it back to her, but how the company handled the recipt is crazy I'm thi king it was that employee an he was just a dick
It hurts my brain
Why didn't they just join another power company join prepay one if their Was bill
Could another power company take them on .those poor kids having no power to have to live like that.disgraceful.
Shouldve contacted the Ombudsman
Gotta get a tenancy with ur name on it and call power and tell them ur new tenant and try to connect power
What a dead loss company. Disgusting
Sounds like a job for the OMBUDSMAN! You should include his number at the end of your show in casees like this. ijs most ppl don't even know he exists or what his role is.TLC would've had something coming frfr
Exactly!
If whaanau didnt move in to the house would they still have given no power to the tenants?
Everyone please leave a bad review on this disgusting company on google reviews!! Help get justice for Lorna
I think that that’s discussing what would off happens if they were Tenants that had moved in and wasn’t whanau to the grand mother would they be made to be responsible for the out standing bill too I hope this lady gets that money back and some what compensation, and not getting a receipt in her name tops it all off
The account should have been closed. And a new one created.
Debt should have gone to the executive of the estate to look at. It shouldn’t be her issue at all.
I'm guessing TLC were the only power company available in the area, that's shocking they treated human beings this way.
Has anyone run a go fund me or anything to help them pay off the couple of grand?
Or give-a-little etc
Why didnt she request connection from a different power company?
Yep I’m not surprised 😳,
Wow wouldnt hapoen in Aus..they work out a way to assist
I hope she sues
Deplorable 🤬🤬🤬
If the house is under a new owner, isnt the owner then suppose to pay for the debt if power is to be reconnected again? or TLC should let that debt go as the person is deceased, which would make more sense , (but the heirachy of the company as usual....GREED policy ) HOpe the mother gets compensation like free power for the length of time the greedy company did not allow her to have at least.
The Lines Company are GREEDY 😡
Line company are wanks . I was in a 2 bed little house and was charged $790 the 1st month . And said cos we were also renting the main power lines they go off . True story ! I was pregnant so he wasn’t here it was just me . Lights and one tv