Online Retail: the Supply Chain & Logistics challenges & opportunities for Australian organisations

GRA Director Shanaka Jayasinghe talks with GRA Director Dan Knox about Online Retail - the Supply Chain and Logistics challenges and opportunities for Australian organisations
• What is the impact of Online for today’s Australian retail organisations?
• What are consumer expectations now compared to past years?
• Where are the opportunities for retailers in the short to medium term?
• What are the long-term opportunities?
• What changes will consumers see over the next five years?
• What is the outlook for 3PL providers?
• What is your ‘blue sky’ vision for online / last-mile?
• What questions are retail clients most frequently asking about online?
• Where do retailers wanting to go online start?
GRA recognises that omni-channel fulfilment is the next stage in supply chain evolution. We will work with our clients, looking at business goals, competitors, and future trends to determine the best omni-channel strategy suited to their business.
Enabling the strategy are the People, Processes, Systems and Data. We identify opportunities for closer alignment between supply network and business strategy through a review of current systems and processes, as well as benchmarking against best practice.
We provide recommendations on strategy and execution and assist on the journey towards best practice omni-channel fulfilment.
Businesses that do omni-channel fulfilment well will see increased customer satisfaction, gains in market share and greater brand awareness while maintaining or improving margins.
Further information at www.gra.net.au/what-we-do/cons...
00:15 - What has the impact of online been to Australian retail organisations?
00:53 - What do you see are the consumer's expectations today versus what they were 10 years ago?
01:41 - Where do you see the opportunity for Australian retailers in the short to medium term?
03:25 - What will we as consumers see over the next five years?
04:32 - What is the outlook for 3PL providers?
05:50 - What is the blue sky vision for online or last mile fulfilment as it's known?
06:50 - The business case for drones in Australia
07:54 - It appears online is having a significant impact on retailers. What are the sort of questions Australian retailers are asking themselves?
07:59 - Should I be fulfilling my online channel using my store network or should I have a dedicated facility?
08:56 - As an Australian retailer, if I was to invest in online or wanting to invest in online, where would I start?