Mad props to HP for providing a teardown video of the laptop. This goes a long way in supporting the right to repair movement. Although, I wish the RAM was socketed instead of soldered. Still far better than the fruity counterpart.
This is awesome, I didn't know HP did disassembly videos for their products. This definitely played a role in my decision to buy this laptop - things like knowing that the DC-in connector is not soldered to the board and won't get easily damaged are pretty important and seem to not be mentioned by most manufacturers. Thanks a lot, HP! :) It's just a bit of a shame we can't get HP Battery Care (to limit the battery to 80%) on this laptop. That's a pretty important feature on any laptop, but I read that only HPs business laptops have it.
Thank you, HP. Didn't expect a teardown video to come out from first party. I already have this device, and I was curious about its contents inside, but I didn't want to bother opening it. This is very helpful.
A precaution to anyone planning to open up their laptop: The two rubber strips on the bottom of the laptop will not stick as well after you remove them to open the laptop. Mine still stick but they are off-center and bumpy now. It's slightly annoying and doesn't look great, but you might be able to make it look okay if your careful when removing and replacing the rubber.
This was my saving grace! I only needed to know how to remove the base because there were ants (the really tiny kind) that had a nest inside. Super gross but it allowed me to air spray them out. Florida sucks lol. Thanks HP!
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Will the rubber feet on the base be weaker after removing them? I think HP should consider function or form in this regard, and not cover up the screws with adhesive which will be weakened after removing it
Hi there, thanks for contacting HP Global Social Media Support! Yes. You are correct. The memory is onboard! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Andi Gustaf HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
This is the exact comment I was looking for. The WiFi card in this Aero 13 is notorious for being unstable so I bought an Intel AX210NGW from the Framework Laptop Marketplace (was actually considering Framework before settling on the Aero 13). I've yet to install it, but did you need to do anything special for the swap? I'm assuming it's probably best to remove the Realtek drivers before shutting down and physically replacing the card, right?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing CMOS battery. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3j6DXq8 Binu - Social Media Tech Support
So basically you can upgrade everything aside from preinstalled RAM modules? Some HP Aero models come with 8/16Gb RAM and lack of upgrade option is a deal-breaker for me personally. I had an idea of buying 8Gb version, but now I am concerned that it will not be a sustainable investment
Hi there, thanks for contacting HP Global Social Media Support! Thanks for your feedback. We will forward it to the concerned team! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
I am currently using hp pavilion running i5 4500u 2014 model. After 3 to 4 years when I went to the store to get replaceable battery I was said that hp no longer makes it and I should get some Chinese battery. Now with the internal battery we cannot even get third party battery so how long hp would support to provide internal battery? This laptop cost more than 1000 usd in my country and I cannot afford to throw it after 3 to 4 years.
Hi Tengku, thanks for contacting HP! I understand that you need to know whether you can replace memory on your HP Pavilion Aero 13 Laptop. I will do my best to assist you. Unfortunately, the memory here is soldered to the motherboard. The laptop can be configured with 8 or 16GB of dual-channel DDR4 RAM working at 3200 MHz. Binu - HP Social Media Tech Support
The maintenance and service guide doesn't mention the specific orientation the stretch release tape has to be put back in when assembling the display panel again. How do I apply the adhesive so that I can use the new LCD?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in replacing LCD. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3YeG1Ao Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about sticking back the rubber feet. I will do my best to assist you. Just apply enough glue to cover the entire contact surface of the rubber and stick it on, press firmly on it for 30 seconds so the glue can set. Let it sit on a table and dry all the way for at least 4 hours, that way the laptop will apply pressure to the feet. Binu_HP Social Media Tech Support
Hi there, thanks for contacting! I understand that you need to purchase the rubber feet. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
HP only offers one with 1x2 Wi-Fi here. Can anyone explain the difference with 2x2? 1x2 seems non-existing on the internet.. And I’m also curious if I could upgrade it to 2x2, or if it’s missing 1 antenna..
Hey HP, greetings I have one doubt. Since the ram is not user replaceable... if the ram fails , should we need to replace the whole board it sits ? Or we replace just Ram only from service centres ?
I spilled soda over my Pavilion Aero 13 I let it dry for 48 hours and everything seems to be working. But now my spacebar is a bit sticky, is there a way for me te clean underneath my spacebar? I dont see any instructions of removing the keyboard. Thanks!
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - splr.io/6056YTEvp Regards, HP Support
Hi there, thanks for contacting! I understand that you need to know whether the rubber feet glue back easily after removal. I will do my best to assist you. You do not need to completely remove the rubber feet, you can peel them back a little to get to the screw under them and when finished stick them back in place, they are sticky enough to be placed back. Binu - Social Media Tech Support
I am writing to bring to your attention a problem I have been experiencing with my laptop's speakers. Recently, the speakers have been producing a crackling sound that is interfering with my ability to use the laptop effectively. I have tried adjusting the volume levels and testing different audio sources, but the problem persists. I suspect that there may be a hardware issue with the speaker itself. As a loyal customer of your brand, I expect that the laptop I purchased would function properly for an extended period of time. However, this issue has been a major inconvenience and is negatively affecting my overall experience with the product. I would appreciate it if you could arrange for a technician to diagnose and repair the problem as soon as possible. I have attached the necessary details of my laptop for your reference. Thank you for your attention to this matter. I hope to hear from you soon regarding the resolution of this issue.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with an audio. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3sVJoxg Binu_HP Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Ryan, thanks for contacting! I understand that you need to purchase the replacement screen. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the memory of your notebook. I will do my best to assist you. The memory on this notebook seems to be onboard and is not replaceable. You need to replace the motherboard. Regards, HP Support
@@HPSupport I went to the website and found the part number which is M52818-001, however the HP website does not offer the part for sale...currently pending follow up by the other vendors listed on the site, is there anywhere else that I can possibly get this adhesive rubber feet? Thank you.
RAM is soldered onto the board on this model instead of socketed SO-DIMMs. You can see the RAM chips clearer during the motherboard replacement section of the video between the CPU and the fan cutout. They are marked RAM1 to RAM8 on the board with the heat pipe from the CPU partially covering RAM3, RAM4, and RAM8.
+Lyken world thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you refer our localized channel link: ua-cam.com/users/HPSupport
Hi Adam, thanks for contacting HP Global Social Media Support! I understand that you need to know about changing antenna cables. I will do my best to assist you. Please refer page number 35 of the user manual to know about replacing antenna cables: bit.ly/3j6DXq8 Binu - Social Media Tech Support
2 роки тому
came here for checking "how to replace RAM" disappointed
+yiğit bul The HP Pavilion Aero 13's memory is soldered to the motherboard, so if you bought a model with 8GB of RAM that's all you're ever going to have. HP does offer models with up to 16GB of RAM though, so if you think you might need more than 8GB, you can pay for it up front.
@@HPSupport its an printer HP ink tank 115 getting roller marks on every print... even ur service engineer failed to detect the issue on my new printer ....
Mad props to HP for providing a teardown video of the laptop. This goes a long way in supporting the right to repair movement. Although, I wish the RAM was socketed instead of soldered. Still far better than the fruity counterpart.
lol fruity counterpart
This is awesome, I didn't know HP did disassembly videos for their products. This definitely played a role in my decision to buy this laptop - things like knowing that the DC-in connector is not soldered to the board and won't get easily damaged are pretty important and seem to not be mentioned by most manufacturers. Thanks a lot, HP! :)
It's just a bit of a shame we can't get HP Battery Care (to limit the battery to 80%) on this laptop. That's a pretty important feature on any laptop, but I read that only HPs business laptops have it.
+Petko Georgiev Glad to know that the video was so useful to you!!
Thank you, HP. Didn't expect a teardown video to come out from first party. I already have this device, and I was curious about its contents inside, but I didn't want to bother opening it. This is very helpful.
+Ryan Amparo Glad to know that the video was so useful to you!!
A precaution to anyone planning to open up their laptop:
The two rubber strips on the bottom of the laptop will not stick as well after you remove them to open the laptop. Mine still stick but they are off-center and bumpy now.
It's slightly annoying and doesn't look great, but you might be able to make it look okay if your careful when removing and replacing the rubber.
what if we just cut the part of rubber where screws are located, instead of removing whole rubber?
@@nitinsharmax129 that is a brilliant idea
It depends on how you remove them, it's better you focus on removing each rubber with its glue without separating them
"a thermal event" is the best description ever =))
This was my saving grace! I only needed to know how to remove the base because there were ants (the really tiny kind) that had a nest inside. Super gross but it allowed me to air spray them out. Florida sucks lol. Thanks HP!
+Sabrina Yoder Glad to know that the video was so useful to you!!
Well done HP! I was shocked to see an official guide, very impressed.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that you like the video so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Will the rubber feet on the base be weaker after removing them?
I think HP should consider function or form in this regard, and not cover up the screws with adhesive which will be weakened after removing it
what if we just cut the part of rubber where screws are located, instead of removing whole rubber?
Good work, HP! Thanks for this video of reassembling method! It's very helpful!
Hi there, thanks for contacting HP Global Social Media Support!
Yes. You are correct. The memory is onboard!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hello can i replace the default wifi card (RTL 8852AE) with intel ax200/ax210 ? is it compatible with the BIOS ?
thank you.
+Andi Gustaf HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@Some one i already changed my card, and it works very well, no more ping spike and packet loss
@Some one i went with the AX210NGW.
This is the exact comment I was looking for. The WiFi card in this Aero 13 is notorious for being unstable so I bought an Intel AX210NGW from the Framework Laptop Marketplace (was actually considering Framework before settling on the Aero 13). I've yet to install it, but did you need to do anything special for the swap? I'm assuming it's probably best to remove the Realtek drivers before shutting down and physically replacing the card, right?
@@nighthawkvc25a i didn't do anything prior, i just changed it myself.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about replacing CMOS battery.
I will do my best to assist you.
Most of the newer HP notebooks such as yours do not have a CMOS battery.
The internal battery maintains the clock and BIOS settings.
Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: bit.ly/3j6DXq8
Binu - Social Media Tech Support
This video is too good to be coming from HP
+Q Nguyen You're most welcome.
Hey HP, I have a query.If I have to replace any of the two usb A ports,then do I need to replace the whole motherboard or only the usb A port ?
+Bikalpa Ranjan Sahoo You need to replace the entire motherboard.
So basically you can upgrade everything aside from preinstalled RAM modules?
Some HP Aero models come with 8/16Gb RAM and lack of upgrade option is a deal-breaker for me personally. I had an idea of buying 8Gb version, but now I am concerned that it will not be a sustainable investment
It would be a perfect video if you show us how to remove the 2 small USB port cover which doesn't come with the new motherboard.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for your feedback. We will forward it to the concerned team!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Is the ram upgradeable for this laptop?
+OneOfMe Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3j6DXq8
Just really useful. Thanks 👍👍👍
+Sigit Budi You're most welcome.
I am currently using hp pavilion running i5 4500u 2014 model. After 3 to 4 years when I went to the store to get replaceable battery I was said that hp no longer makes it and I should get some Chinese battery.
Now with the internal battery we cannot even get third party battery so how long hp would support to provide internal battery?
This laptop cost more than 1000 usd in my country and I cannot afford to throw it after 3 to 4 years.
+Ronin R You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
you cant repklace the ram?
Hi Tengku, thanks for contacting HP!
I understand that you need to know whether you can replace memory on your HP Pavilion Aero 13 Laptop.
I will do my best to assist you.
Unfortunately, the memory here is soldered to the motherboard. The laptop can be configured with 8 or 16GB of dual-channel DDR4 RAM working at 3200 MHz.
Binu - HP Social Media Tech Support
WLAN module is changeable, but what about the antenna cables?
The maintenance and service guide doesn't mention the specific orientation the stretch release tape has to be put back in when assembling the display panel again. How do I apply the adhesive so that I can use the new LCD?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in replacing LCD.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3YeG1Ao
Binu-HP Social Media Tech Support
Hey Hp, what is the Generation of the nvme slot 3.0 or 4.0?
for rubber fit they need some glue or not ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about sticking back the rubber feet.
I will do my best to assist you.
Just apply enough glue to cover the entire contact surface of the rubber and stick it on, press firmly on it for 30 seconds so the glue can set. Let it sit on a table and dry all the way for at least 4 hours, that way the laptop will apply pressure to the feet.
Binu_HP Social Media Tech Support
Is there any replacement for the rubber strip/feet? Or maybe tricks to stick it back
Hi there, thanks for contacting!
I understand that you need to purchase the rubber feet.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
You can stick it back, no need to buy new one. I did it i my laptop around one hour after dissasamble.
HP only offers one with 1x2 Wi-Fi here. Can anyone explain the difference with 2x2? 1x2 seems non-existing on the internet.. And I’m also curious if I could upgrade it to 2x2, or if it’s missing 1 antenna..
Hey HP, greetings
I have one doubt. Since the ram is not user replaceable... if the ram fails , should we need to replace the whole board it sits ? Or we replace just Ram only from service centres ?
+Varun SG If the memory is soldered to the motherboard, then you need to replace the entire motherboard.
@@HPSupport thanks and that's a sad reality
I spilled soda over my Pavilion Aero 13 I let it dry for 48 hours and everything seems to be working. But now my spacebar is a bit sticky, is there a way for me te clean underneath my spacebar? I dont see any instructions of removing the keyboard. Thanks!
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - splr.io/6056YTEvp
Regards,
HP Support
Does the rubber feet glue back easily after removal?
Hi there, thanks for contacting!
I understand that you need to know whether the rubber feet glue back easily after removal.
I will do my best to assist you.
You do not need to completely remove the rubber feet, you can peel them back a little to get to the screw under them and when finished stick them back in place, they are sticky enough to be placed back.
Binu - Social Media Tech Support
I am writing to bring to your attention a problem I have been experiencing with my laptop's speakers. Recently, the speakers have been producing a crackling sound that is interfering with my ability to use the laptop effectively.
I have tried adjusting the volume levels and testing different audio sources, but the problem persists. I suspect that there may be a hardware issue with the speaker itself.
As a loyal customer of your brand, I expect that the laptop I purchased would function properly for an extended period of time. However, this issue has been a major inconvenience and is negatively affecting my overall experience with the product.
I would appreciate it if you could arrange for a technician to diagnose and repair the problem as soon as possible. I have attached the necessary details of my laptop for your reference.
Thank you for your attention to this matter. I hope to hear from you soon regarding the resolution of this issue.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with an audio.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3sVJoxg
Binu_HP Social Media Tech Support
@@HPSupport no, its hardware issue not software. also my laptop is in warranty
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
@Usayd Jamil only left speaker have this problem, right one is fine af
and ya problem still persists even on Wi-Fi disabled.
Soldered RAM :( WHY?!?!?!?!?
I was wondering where can I buy a new motherboard with the exact size if I have to upgrade
And also is the RAM not upgradable?
+A h You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Ram seems to be soldered. So would go max spec on the mobo, upgrade the rest down the line.
Where can I order a replacement screen for this model? I can't seem to find one anywhere.
Hi Ryan, thanks for contacting!
I understand that you need to purchase the replacement screen.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
Will this laptop ever launch in India?
+Mohammed Khizer You can keep checking it here: www.hp.com/in-en/home.html
@HPsupports The ram on mine is damaged, can the ram be replace? Or do i need to toss away the motherboard?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the memory of your notebook.
I will do my best to assist you.
The memory on this notebook seems to be onboard and is not replaceable.
You need to replace the motherboard.
Regards,
HP Support
Where can I get that adhesive after taking it off. Can I buy more?
+Jade Rock You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport I went to the website and found the part number which is M52818-001, however the HP website does not offer the part for sale...currently pending follow up by the other vendors listed on the site, is there anywhere else that I can possibly get this adhesive rubber feet? Thank you.
@@HPSupport what if we just cut the part of rubber where screws are located, instead of removing whole rubber?
where is cmos?
Can i put 2 ssd in this laptop Or i have to upgrade the existing ssd?
+Rabbit Please refer primary storage under page number 1 of the specification page to know about supported storage: bit.ly/3j6DXq8
How to restick the rubber feet? Won't it lose some of its adhesive..
@D34DB34T what if we just cut the part of rubber where screws are located, instead of removing whole rubber?
@@nitinsharmax129 it will void a warranty
@@niewymyslilem no, not until that warranty sticker is pierced
Is it possible to replace ram, if ram corrupted then what.?
+Santhosh Please refer page number 33 of the user manual to know about removing and replacing memory: bit.ly/3b4xXuZ
This laptop sold on Turkey with only 8gb Ram. Can I upgrade the Ram of Aero 13 which sold in Turkey?
+Turgay Kartal Please refer page number 1 of the user manual to know about the supported memory: bit.ly/3j6DXq8
Does this laptop has one 8gb ram module or two 4gb ram modules?
+SS K May I know the complete model number of your notebook so that we can check the details for you?
RAM is soldered onto the board on this model instead of socketed SO-DIMMs. You can see the RAM chips clearer during the motherboard replacement section of the video between the CPU and the fan cutout. They are marked RAM1 to RAM8 on the board with the heat pipe from the CPU partially covering RAM3, RAM4, and RAM8.
La ram es soldada ?
+Lyken world thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you refer our localized channel link: ua-cam.com/users/HPSupport
@@HPSupport I have the same question. They asked if the ram is replaceable/upgradable
Hi Adam, thanks for contacting HP Global Social Media Support!
I understand that you need to know about changing antenna cables.
I will do my best to assist you.
Please refer page number 35 of the user manual to know about replacing antenna cables: bit.ly/3j6DXq8
Binu - Social Media Tech Support
came here for checking "how to replace RAM" disappointed
+yiğit bul The HP Pavilion Aero 13's memory is soldered to the motherboard, so if you bought a model with 8GB of RAM that's all you're ever going to have. HP does offer models with up to 16GB of RAM though, so if you think you might need more than 8GB, you can pay for it up front.
Cheap quality products by HP ... better to go with other brands
+Abhishek Banerjee May I know the complete model number of your notebook and could you please elaborate the issue you are experiencing on it?
@@HPSupport its an printer HP ink tank 115 getting roller marks on every print... even ur service engineer failed to detect the issue on my new printer ....
Is the ram upgradeable/ replacable
+Uberelbot This computer has 16 GB DDR4-3200 MHz RAM (onboard) which is not customer accessible or upgradeable.