I love the cloud feature. When I get home, I just plug my hero 9 in to charge. It turns on, and automatically uploads all my footage to the cloud. When I am ready to edit it, I can pull it down to my PC or phone. It's great.
The replacement plan is awesome. Unfortunately, it only applies to some countries. If GoPro can changes its policy and extend this to more countries, I'm sure it's gonna be a win-win for both parties.
Not really, so the plan isnt valid in my country but I got the subscription for a USA address and called gopro up. They were confused at first but then quickly agreed to ship it to my country for free + pay for the shipping of my broken camera. Even the replacement camera was free!
you have to pay $99 dollars to have your camera replaced in the first year when it should be free replacement under the warranty. think about that. thier website tells you its a 99 dollar fee.
@@HappyHands. No, it is $99+$49 tax=$148 here in California, it is not a scam for a small number of people. But for large public, it is very deceptive...
I just placed my order for my first GoPro and they updated the plan. Now you don't get any money off the price, but the plan is 50% with an order. It took me a long time to try and figure that out because now the price is close to the Action 3. I can't see myself upgrading soon, but I am happy to have the cloud backup for what should be a huge amount of data about to hit my hard drive. I'm also hopeful the auto upload works even while on vacation with flimsy internet connections.
@@lyspaere I haven't tested how it works on "free" wifi yet but at home it works well. One issue is the Quik software doesn't work very well on my older phone. I'm still trying to figure out what software I want to use. But I do enjoy having everything up in the cloud where I don't have to think about it or worry about space.
I was literally wondering about the GoPro Subscription THIS WEEK and you just CLOSED THE SALE! You do a great job Danny! Wishing you continued success! Douglas Jacksonville, Florida
GoPro Subscription ($50 annual) may have its worth for a small percentage people. It doesn't provide any essential value at all for majority, i bought in this mainly for this "no question asked camera replacement promise", when i really need this replacement option recently for my gopro10, the fee it charged is US$99+$48 tax! Its new Gopro 11 retail with subscription plus all accessory online sale at $349 total. I had to do quite a bit of work, talking to its rep and providing damaged camera photos, finding a package box and shipping back the camera etc. The way GoPro handled this seemed to be quite deceptive. I am just sharing my own real experience, I think some people might get compensated to speak for GoPro...
I have been thinking about getting a new GoPro since my 3plus but have actually waited because their pricing structure seemed like a scam to me. After purchasing the subscription and hero 10 I have been loving it. Thanks for the video. Well done GoPro!
6:05 yes, i did this the other day. My brother came for a ski vacation. I will edit a longer video, but after day 1, I was laying in bed exhausted, put the GoPro content on the app and had a killer ski video edit to share win no effort. I am seriously impressed with how the app auto edits. I think the subscription accomplishes two important things. 1. It gets you to buy into their ecosystem (why try other manufacturers, when I have so much invested and benefits from GoPro?). 2. The app helps you create solid GoPro edits with little effort. This is a huge value. It will be hard to compete on hardware alone, but the software is another thing. More importantly, what the software accomplishes is putting the footage together in a useable end product. That's the ultimate goal. There are endless GoPro users out there that shot vacations and never did anything with the footage because it was too much of a hassle. This solves that and should not be underestimated as a product.
I have a hero 5 blk and some times screen won’t react accurately when I select an option, kind of glitchy effect. Does subscription cover a replacement for that?
I agree, the subscription plan is a good value. It’s just that a lot of people are confused about pricing and that’s why they think the subscription plan is a scram. I’d get it even if it didn’t lower the price of the camera. Great video, and thanks for sharing.
Thank you for your comment. If you have the subscription to GoPro and your Hero 4 is linked to your account I would still contact them. I know of one of my subscribers was able to return a Hero 5 and got a Hero 9 in return. I hope that helps you.
You will need to update us on whether or not you receive your GoPro replacement. In August my media mod broke for my nine. Although not a new camera they did say they would replace it. I sent them the broken one and first I received just the wind muff. Then I received a mod for the the 8, then another mod for the 8. I finally asked, in October for just a refund and I would repurchase the 9 mod. It is March and I still do not have the refund……..
Thanks for the great video. Trying to start my own channel. Got a little going but I’ve been struggling with loosing content in quick by lost or broken phone. Going to subscribe to go pro and just subscribed to your channel!
I am a new GoPro 11 user. Had a 4 from 2014. I always used a pc and Nero video for editing. Now I am not sure if a can still do that with all the codecs and special lens format and on a card GoPro. GoPro Quik is bugging with new files and you need to use a second software GoPro player and need to buy a 2$ codec decoder for windows. If you are an experienced user please comment ! I think you need to pay to use 100% of the GoPro…
Under the subscription, you have to pay $99 dollars to have a camera replaced that SHOULD be covered for free replacement under the warranty. THINK ABOUT THAT FOR A MOMENT.
Scam. They sent me a defective replacement camera, After a few months camera started malfunctioning and is now dead. They have been giving me the run around and making it really difficult to contact a gopro rep. After finally giving me the ok they want to charge an "exchange fee". Cheaper and less hassle to buy another another brand or get a used gopro off ebay.
I do not recommend. I contacted the support to replace the gopro hero 5 black and not only that the 69EUR fee was charged, it was a replacement for the same model, i.e. gopro hero 5 black.
Hey Danny, loved your video. It was fun watching it. A quick question - if I buy a gopro with gopro subscription and later cancel the service, will I be charged for the difference?
This is what I am wondering too. This is the reason I have been put off as I’ve read others say that if you cancel subscription in first year they charge you the savings you got when purchased, although their website seems to imply differently. Can someone who has actually done this confirm if this is the case or not please?
Hey Danny! Great video. I’ve been a GoPro subscriber since it first came out. And I love it! Having the cloud is amazing for trips and you don’t have to bother with many different sd cards. You can just delete the one you filled up after having everything on the cloud and download those original files later on. I Bought many accessories and many GoPros with a great price through the years. For shearing with friends it’s amazing cause from the cloud you just select, send a link and let them download original files from your cloud. They can only see or download the ones you allow. I’ve replaced 4 cameras only minimal questions were asked but no charge in any of them they even replaced a GoPro MAX with a super scratched lens. It’s amazing that you got a hero 8 for your 5. The 8th is one of the best hero’s they’ve done and the 5 one of the shittiest. So you got a great deal there. It would be amazing to be able to send straight to awards from the cloud. I have everything from 2014 in the cloud now cause you can upload old files. Had great service so far and happy to be a GoPro fan boy just like you haha. The only thing I don’t like about the buying a new gopro with a subscription is that they give that price for new users only not for loyal customers. You have to do a new email every time. And yes you do get everything but your cloud is only in one account. So you do have to pay apart your original gopro subscription to keep all of your footage on the cloud. By the way I live in 🇲🇽 mexico and they’ve sent me the cameras no cost to mexico. Love your videos man! 🤙🏽
You must be a GoPro VVIP customer!? Four new camera replacement with No charge! I just got a replacement for my 10 for another barebone 10 camera, GoPro charged me US$ 99+ $48 total fee here in California USA. Not sure why we got different treatment/benefits..
12 days ago I was ice climbing and destroyed my gopro hero 10 (it fell off the cliff for 300 meters). with 99 dollars i got back a new go pro. not bad if you ask me.
Sorry to hear about your hero 10 but glad you were able to get it replaced. It is so worth having the subscription for that alone. Thx for the comment. Danny
besides the cloud feature and the camera replacement, in 2024 after February 6th when they launched the Premium and Premium+ subscriptions for 49.99 euro, and respectively 109,99 per year, they forgot to give the camera discount after upgrading from Premium to Premium+ subscription, considering the upgrade as a new subscription, for which you have to wait one year upon renewal of that to get your 100 euro camera discount. But wait, now that the subscription costs more than the discount, what is the point of the subscription, especially the Premium+ subscription? That is one way to scare off your customers GoPro. You're doing a great job in not selling your GPS less gopro 12 camera for full price!
As a gopro beginner its fine. I got the Hero 9 christmas deal for 349€ in 2019 I think - with a 64GB Card, a second battery AND one year FREE subscription. I bought some accessories for half price (media kit, etc.) and did "not" renew the subscription. My hero 9 is still fine :-)
Thanks for the info. I actually used this promo to order one like 6 hours before I watched this video not knowing anything other than that it was cheaper. It's good to know the details. Good video, good channel and quite surprising that you have only 22k subscribers. Your channel looks like it would have 10x that.
So bad experience in using the replacement… Started in February this year, gopro couldn’t reach me by phone even though I provided 5 (sic!) phone numbers and finaly I opened a new case which helped. The price you need to pay is 99 EUR plus VAT, so 123 EUR for gopro 10.
I just upgraded from the Hero 4 (yes, I was a little behind) to the Hero 10. I got the subscription & it has paid for itself many times over in the discount for accessories & a 2nd Hero 10.
Well this is why I Have the GoPro Subscription, I was using my Max camera to create some cool RC car content well I hit my camera with a 1/6 RC truck and scratched both lenses, I contacted GoPro and asked if I could send it in for service, and explained what I did, the Nice young man explained to me that because I'm a GoPro subscriber they could offer me a replacement for just $100 as if they serviced it the cost would be more then the camera, I jumped on that offer as they paid for me to ship it to them and ship me a new one, a new camera is $399 and I get one for $100 thank you GoPro.
The replacement does NOT WORK at all countries. So ease in with that info. But mostly is ok. I have my subscription for some years now and it is ok. I got the new 11 with a huge discount after buying a second 10 under the same subscription. So yeah... worth it. A LOT!
One thing you didn't mention that did you have to keep the gopro subscription from 2006 to 2017 which is almost 11 years total of $50x11=$550.00 and they give you gopro 8!! Which is $279.00 now on their website..how that actually works!!
The subscription is amazing. Replacement cameras and unlimited UNSPLIT uploads auto-synced to their cloud.i literally have 3hr Oceanside gopro max vids perfectly preserved in their clor without being slit into 8 min slices
Great review Danny as always. Question if I purchased the subscription with the 9 and want to purchase a 10. Am I allowed to buy another subscription in order to get the $200 savings on the 10? I'd like to purchase the 10 based on your reviews. Thanks
I think you will still get the discount with the subscription you have on the 9, I just checked and their site is still offering same discount if I want to buy another camera.
Dude, Ur video got me a free Gopro Hero 9. I watched ur video while looking into using my GoPro cloud subscription to backup my phone photos. I have subscribed to the 5 bucks a month since 2018. I contacted them like you did about my Hero5 which I still use. I asked about the Hero8 and they came back and said they were out. They offered me a Hero9 and as its different batteries and scuba suit they did it for FREE. Sent in my Hero5 with their pre paid tracking and Hero9 will be here in a week!! Thx !! Had no idea this was a thing....I am in Canada by the way.
I bought the Hero 10 black in November of 2021, with the subscription. Is totally worth it. Recently, I was in a rush, moving gopro from cage to the Hohem, didn't find the battery door, went out filming in the rain anyway. Back screen later went black and did not come back. I had forgotten about the replacement option, and a new hero 10 for $99 was great news. Even more so when she offered to drop the fee to zero. I've sent the dead camera back, and looking forward to my second chance to treat the new camera with more care. I also just bought a used Nikon D3, for photography only. The Gopro gives amazing images, but only if you give it plenty of light. The D3 is a joy to hold, very heavy, but so user friendly, and will let me use the low light of early, late, and overcast days where the gopro would struggle to give good image quality. Just my two cents, if you use the gopro for video, invest in a gimbal, makes a huge difference once you know how to use it.
I had a subscription with gopro, I had a gopro karma drone with the hero 6 and it literally started flying on its own into the abyss, I never ended up finding it, but I sent gopro the flight log to verify what happened and they sent me a brand new karma drone and hero 6 for free!
GoPro cloud storage is no good bandwidth wise. Takes forever to buffer before it starts playing, auto-reverts to the lowest quality when you open the video, and the max quality that you can set manually is 1080. Which would likely stutter to buffer anyways.
This service is great if you are an active user, but the economics of whether it's a good value depends. My experience is that the return camera is used. This is fine, but considering the cost of the service for a couple (2) years, plus the exchange cost of 99 dollars when you are out of normal warranty, and then factoring the cost of ownership from the original purchase is not great if you have a camera failure vs damage. Meaning my camera had a technical failure. If I ran my motorcycle over it and crushed it, that's on me and easier to live with. My fault and I have to live with it. Here is my issue; the original upfront cost was about 400.00, and then another 200.00 dollars (2 service cycles = 100.00 plus the 99.00 exchange) for a used/refurbished and outdated camera. It's not what I think is a great deal for a hardware failure. It just didnt last long and was totally bricked after a year and a half of light use. The discounts on the site are fine and can work out well up front, but you can find the accessories anywhere for about the same price or even less in some cases. I have to admit, I like the cloud feature. It's great, and if you store a lot of videos on it, there is a lot of value there. But the exchange service on a camera, I think, is only good when you are wrecking these regularly. Lastly, it's not that easy to do the exchange. The no questions asked policy is B.S. I had a hard time getting a hold of someone to go through the process, plus the time invested with the million questions, and then they said a person would call me back to take my money within 24 hours was about all I could take and completely turned me off of Go Pro. I asked the rep, "OK, 24 hours can mean 5 minutes after this call or when I'm sleeping or having breakfast with the family." This means I paid 100.00 (2 service/insurance cycles) plus another 99.00 exchange fee for a used camera and then to be on their time and not mine. It's not a no questions asked return process, if it was, it would be automated online through the subscription. If it was good value, it wouldn't cost me 600.00 over a year and a half to own and use the camera.
in India its Not Available 🙂 I Already My 1st Memory Card 128 GB Complete Full & Now I have 256 GB which is only few memories left, I have also given My old version Latip To Upgrade it so i dont know what to do, so i gotta wait until i get my Updated Laptop i must stop Recording videos on it, which is really sad, hopefully it all goes well ❤️🤞💯
This is better customer service than chick-fil-a! There’s no way they just give you $200 off with perks that most companies would charge you $200 to add!
i have a hero 5 and subscription can i just send it in to replace it even though it works fine? the only issue i can find is the wifi connection never works well enough to transfer anything!
Warning: you won't get a refund after you pay for the subscription! And if you don't like the service, make sure you cancel it before the renewal date. They won't alert you about the renewal. You can't get a refund after the renewal is processed. Their customer service is bad!!!
I say SCAM. There's no way that I found to get into contact with them. You just bounce around from forum to forum. Therefore no way to cancel your subscription or replace anything. There is no unsubscribe tab but you will still get an email about charging you. The Gopro hero 9 is laggy and unreliable and there are many videos about it. The camera cannot transfer videos on blue tooth. Its all laggy.
The subscription paid off for me! I drove over my first camera and GoPro send me a replacement. Then that one got temporarily lost in mail and they sent me a 2nd replacement camera! They tried to charge me the 50 bucks but the second I pushed back they waived it. Plus the subscription saved me an additional 20% off the Enduro batteries.
Ya. That’s the funny part to me… you save so much to get it… so it’s really costing nothing plus you get perks . But ya I think you just push back a little and they will wave it
I paid for the subscription and every item on their store 'reduced' was actually about 50% cheaper on Ebay, also they wont replace your gopro's unless they are purchased from their store
Auto renewal and no refund after canceling as soon as I saw the new charges. Scam big time. Horrible customer service! Also, the vid editor blows! But good vid bud :)
When was the last time you used the subscription? My camera needed replacement wanted to charge me 100.00. on my channel I will not advertise for a dying company who is ripping people off
It's a cool app but when I went to cancel it, I had already deleted the email I used so I talked to customer service who was some guy in Indonesia you had chickens audibly louder than him during the call. I excused it and laughed with him about. He assured me everything was canceled and then I got charged $50 a couple months later and they have no customer service. I now have to cancel the credit card that I used. Scumbag scam
its fucking ridiculous! i didnt know i was signed up for a subscription plan and then a year later i see £49.99 leave my account and they cant refund it even though i contacted them right away.
I cant even conect my gopro 8 with my quck there a conection problem lrapobky bugs I will have to send my gopro back as I'm not IT and can't solve this
I just checked my gopro 9 I have not not buy the sub plan yat if I buy the sub plan will they still replace it im so upset but I was going to get yesterday
I was gonna buy the Hero 10 in last years Black Friday sales, but when I went to buy it from JB Hifi, they were all sold out... frustrated, I looked at the GoPro website and seen a wicked deal... I thought about it for a day and next day took the plunge and brought it from the website... with subscription.... get this, JB had it for I think $679 (on sale, normally $749)... I got mine with subscription for.... about $500 all up.... that’s a massive saving and only took about 5 working days to receive it. So glad I did, very impressed with that price. BUT... I’m not sure if I have a dodgy camera or if it’s just my laptop can’t handle 5.3k (my laptop is an i7 intel with 16gb ram)... my footage is “jumpy”... meaning the footage jumps between frames... and I’ve never had this issue before... I don’t know if I have a dodgy camera. I should contact GoPro about it and MAYBE I will have to send it back to them...the hassle of that is I put it in the “too hard” basket, and I hardly pick up and use my Hero 10 now. What are your thoughts on what I should do?
I have an old GoPro Hero3 that I’ve had for years and have hardly ever used. I got it out yesterday, updated the firmware, and got it working with the Quik app on my iPhone and my PC. I’m really impressed with the Quik app and of course, it asked me if I want to subscribe. It certainly looks like a good deal to me.
Agree. I got my Hero 9 from BB and then subscribed afterwards. It's no scam. I have saved tons of money on accessories, and uploaded scads of pix and video clips. Great video for the uniformed and a refresher for the rest of us. Well done
I disagree that it’s great value - you were EXTREMELY lucky with their customer service - long story short - I bought a Hero 9 deal that included a 64gb card that I never received. I honestly have been on text and phone chat probably 40 times and still don’t have the card. Their customer service and even their alleged ‘managers’ are based in the Philippines (I’ve twice heard chickens clucking in the background on calls) and are useless and constricted by their overlords in Singapore. I cut the Sub off after the first year - and that’s what they DON’T want you to do. When they asked why I (again) explained what I had been through. Even with all the records they have on my troubles, they couldn’t make it right. It’s the worst customer service I’ve had in years. Also one other point to note - check out the P&H for their store from Singapore - $29AUD - it negates any saving you have made by the subscription quick smart.
I get free shipping for purchases over $80 Australian dollars so I always order over $80 plus never had anything go missing like memory card which is a bit unfortunate and unlucky for you and shouldn’t happen! Hope it gets resolved soon!
@@GrabLifeByTheGourlays thank you but it won’t. It’s a rip off unless you treat your gopro(s) like there lunch napkins at Subway it’s not worth it. There’s always a catch….
@@youwebz I guess agree to disagree as I’ve save more on accessories and the new GP10 (hundreds) than the subscription costs! Sorry for your bad experience!! Plus the free postage takes about a week!
Wow ya. That doesn’t sound like a good experience. I really screen recorded my convo with them thinking it wasn’t going to work. So I was shocked… but we will see if the 8 comes in and the quality of it
Program jest tak do bani e głowa mała, działa tak wolno e odechciewa się cokolwiek zrobić, mobilna app działa lepiej gdyby nie zacinała się na filmach, ogólnie masakra zaczynam żałować że się dałem namówić, pieniądze wyrzucone w błoto.
Cool video...and congrats on getting a free replacement of your Hero 5 up to a Hero 8....that is specular customer service. The thing that was a super huge turn off that actually turned me away from Gopro is how the locked a lot of the apps features behind the pay wall. When I got my Hero 5 black back in 2017...I could use those features...the one day they decided to take away those things...I seriously didn't like that. Also how they took away the ability to change Protune settings from the app and now have to do that from the camera.....when it was so much easier to do it in app. All these changes and especially locking app features behind the pay wall...forced me to turn to other company's for tech toys...like my Insta360 One X2. No need to pay a subscription to get the most out of the app experience.
He just went from a piece of trash piece of technology to a bigger and hotter steamy pile of shit. HeroBlack8 can’t even do 15 minutes of video without overheating and turning itself off, not to mention sd card errors and updates bricking the camera. Funny UA-camrs don’t mention those on their videos.
Love the Cloud upload, and I've saved more than the cost of the subscription just in discounts on all the gear I've bought. Plus they replaced a broken Clamp and Gooseneck no questions asked (actually I just broke the Gooseneck, clamp was fine, but they replaced both)
I didn’t need proof of purchase( they just needed me to take a pic inside at the serial number … it was really that easy! But fingers crossed that 8 comes in
I was the same, I kept holding off buying a new gopro as I thought there must be some hidden catch, but no I just get all the great features you mention and saved money. It just seemed too good to be true. I have just saved £134 on my GP10, and will save more on a few other accessories I intend to buy, very clever marketing by Gopro.
It's a win win, replacing my gopro was the selling point just hope they repair it if and when something happens to my gopro.... God forbid plus I have a cloud so nothings lost. The quik app tho doesn't edit large files like any other editing app but that's okay , tho would be better if it worked and didn't have to pay a subscription to an editing app 😅😅
I love the cloud feature. When I get home, I just plug my hero 9 in to charge. It turns on, and automatically uploads all my footage to the cloud. When I am ready to edit it, I can pull it down to my PC or phone. It's great.
Yup, this right here makes it completely worth it!
True and its not compressed
Does the videos take up your phone's storage? Like you keep them to upload to cloud and can you delete them after uploading to cloud?
@@NgJackal1990 they do have low res i am not sure on cache storage
It says my phone is low in storage ? :/ but I don’t want the photos to my phone jut to the iCloud
The replacement plan is awesome. Unfortunately, it only applies to some countries. If GoPro can changes its policy and extend this to more countries, I'm sure it's gonna be a win-win for both parties.
Not really, so the plan isnt valid in my country but I got the subscription for a USA address and called gopro up. They were confused at first but then quickly agreed to ship it to my country for free + pay for the shipping of my broken camera. Even the replacement camera was free!
you have to pay $99 dollars to have your camera replaced in the first year when it should be free replacement under the warranty. think about that. thier website tells you its a 99 dollar fee.
@@HappyHands. No, it is $99+$49 tax=$148 here in California, it is not a scam for a small number of people. But for large public, it is very deceptive...
Really interesting, I also thought “what’s the catch” 😂
Ya, I’m glad I made this video because I wouldn’t have loooked into it that much. And hey new gopro :)
I just placed my order for my first GoPro and they updated the plan. Now you don't get any money off the price, but the plan is 50% with an order. It took me a long time to try and figure that out because now the price is close to the Action 3. I can't see myself upgrading soon, but I am happy to have the cloud backup for what should be a huge amount of data about to hit my hard drive. I'm also hopeful the auto upload works even while on vacation with flimsy internet connections.
Do you have an update??
@@lyspaere I haven't tested how it works on "free" wifi yet but at home it works well. One issue is the Quik software doesn't work very well on my older phone. I'm still trying to figure out what software I want to use. But I do enjoy having everything up in the cloud where I don't have to think about it or worry about space.
I was literally wondering about the GoPro Subscription THIS WEEK and you just CLOSED THE SALE! You do a great job Danny! Wishing you continued success!
Douglas
Jacksonville, Florida
GoPro Subscription ($50 annual) may have its worth for a small percentage people. It doesn't provide any essential value at all for majority, i bought in this mainly for this "no question asked camera replacement promise", when i really need this replacement option recently for my gopro10, the fee it charged is US$99+$48 tax! Its new Gopro 11 retail with subscription plus all accessory online sale at $349 total. I had to do quite a bit of work, talking to its rep and providing damaged camera photos, finding a package box and shipping back the camera etc. The way GoPro handled this seemed to be quite deceptive. I am just sharing my own real experience, I think some people might get compensated to speak for GoPro...
I got the Black Friday deal…$25 subscription.
Sent in a GoPro 8 and paid nothing. They sent me a 9..
I have been thinking about getting a new GoPro since my 3plus but have actually waited because their pricing structure seemed like a scam to me. After purchasing the subscription and hero 10 I have been loving it. Thanks for the video. Well done GoPro!
I ordered a go pro 10 online but I feel like I bought the subscription twice. My first time buying one.
@@mrbautista773 if you got the deal where it was $350 that means you did get a subscription included.
*You have a NEW subscriber. I don't have a GoPro, but NOW I want one! LOVE your channel!!*
6:05 yes, i did this the other day. My brother came for a ski vacation. I will edit a longer video, but after day 1, I was laying in bed exhausted, put the GoPro content on the app and had a killer ski video edit to share win no effort. I am seriously impressed with how the app auto edits.
I think the subscription accomplishes two important things. 1. It gets you to buy into their ecosystem (why try other manufacturers, when I have so much invested and benefits from GoPro?). 2. The app helps you create solid GoPro edits with little effort. This is a huge value. It will be hard to compete on hardware alone, but the software is another thing. More importantly, what the software accomplishes is putting the footage together in a useable end product. That's the ultimate goal. There are endless GoPro users out there that shot vacations and never did anything with the footage because it was too much of a hassle. This solves that and should not be underestimated as a product.
I have a hero 5 blk and some times screen won’t react accurately when I select an option, kind of glitchy effect. Does subscription cover a replacement for that?
I agree, the subscription plan is a good value. It’s just that a lot of people are confused about pricing and that’s why they think the subscription plan is a scram. I’d get it even if it didn’t lower the price of the camera. Great video, and thanks for sharing.
yep the camera is $500 the subscription is $50 total $550 - $200 discount leaves $350 to pay
I have a Hero session4....that Just started having issues...I doubt they'd replace it. I just bought a Hero 8 black new.
Thank you for your comment. If you have the subscription to GoPro and your Hero 4 is linked to your account I would still contact them. I know of one of my subscribers was able to return a Hero 5 and got a Hero 9 in return. I hope that helps you.
@@DannyBlack if I have a go pro 5, do you think I’d get a newer one, or could they give back a 5?
You will need to update us on whether or not you receive your GoPro replacement. In August my media mod broke for my nine. Although not a new camera they did say they would replace it. I sent them the broken one and first I received just the wind muff. Then I received a mod for the the 8, then another mod for the 8. I finally asked, in October for just a refund and I would repurchase the 9 mod. It is March and I still do not have the refund……..
Oh ya that sucks I really hope that doesn’t happen to me but I’ll keep you guys update for sure!
Just bought the hero 8 because of this savings with the subscription
Thanks for the great video. Trying to start my own channel. Got a little going but I’ve been struggling with loosing content in quick by lost or broken phone. Going to subscribe to go pro and just subscribed to your channel!
Thank you for your comment good luck with your channel and thank you for subscribing. Danny
I am a new GoPro 11 user. Had a 4 from 2014. I always used a pc and Nero video for editing. Now I am not sure
if a can still do that with all the codecs and special lens format and on a card GoPro. GoPro Quik is bugging with new files and you need to use a second software GoPro player and need to buy a 2$ codec decoder for windows.
If you are an experienced user please comment ! I think you need to pay to use 100% of the GoPro…
Under the subscription, you have to pay $99 dollars to have a camera replaced that SHOULD be covered for free replacement under the warranty. THINK ABOUT THAT FOR A MOMENT.
lol
Scam. They sent me a defective replacement camera, After a few months camera started malfunctioning and is now dead. They have been giving me the run around and making it really difficult to contact a gopro rep. After finally giving me the ok they want to charge an "exchange fee". Cheaper and less hassle to buy another another brand or get a used gopro off ebay.
I do not recommend. I contacted the support to replace the gopro hero 5 black and not only that the 69EUR fee was charged, it was a replacement for the same model, i.e. gopro hero 5 black.
The reason the price goes up to £550 is because it includes the subscription price.
Finding your channel is why I bought the GoPro9 and the annual subscription.
Hey Danny, loved your video. It was fun watching it. A quick question - if I buy a gopro with gopro subscription and later cancel the service, will I be charged for the difference?
This is what I am wondering too. This is the reason I have been put off as I’ve read others say that if you cancel subscription in first year they charge you the savings you got when purchased, although their website seems to imply differently. Can someone who has actually done this confirm if this is the case or not please?
Hey Danny! Great video.
I’ve been a GoPro subscriber since it first came out. And I love it! Having the cloud is amazing for trips and you don’t have to bother with many different sd cards. You can just delete the one you filled up after having everything on the cloud and download those original files later on. I
Bought many accessories and many GoPros with a great price through the years. For shearing with friends it’s amazing cause from the cloud you just select, send a link and let them download original files from your cloud. They can only see or download the ones you allow.
I’ve replaced 4 cameras only minimal questions were asked but no charge in any of them they even replaced a GoPro MAX with a super scratched lens. It’s amazing that you got a hero 8 for your 5. The 8th is one of the best hero’s they’ve done and the 5 one of the shittiest. So you got a great deal there. It would be amazing to be able to send straight to awards from the cloud. I have everything from 2014 in the cloud now cause you can upload old files. Had great service so far and happy to be a GoPro fan boy just like you haha.
The only thing I don’t like about the buying a new gopro with a subscription is that they give that price for new users only not for loyal customers. You have to do a new email every time. And yes you do get everything but your cloud is only in one account. So you do have to pay apart your original gopro subscription to keep all of your footage on the cloud. By the way I live in 🇲🇽 mexico and they’ve sent me the cameras no cost to mexico. Love your videos man! 🤙🏽
I live in Mexico too but I see it’s not on the countries on the subscription list. They were able to send it to you anyways? At what cost?
You must be a GoPro VVIP customer!? Four new camera replacement with No charge! I just got a replacement for my 10 for another barebone 10 camera, GoPro charged me US$ 99+ $48 total fee here in California USA. Not sure why we got different treatment/benefits..
12 days ago I was ice climbing and destroyed my gopro hero 10 (it fell off the cliff for 300 meters). with 99 dollars i got back a new go pro. not bad if you ask me.
Sorry to hear about your hero 10 but glad you were able to get it replaced. It is so worth having the subscription for that alone. Thx for the comment. Danny
Getting the max today. you answered all my questions in 2 minutes
now I regret selling my Hero5 and my Hero7 Black so that I could buy the Hero10 .. sigh.
Thank you!
HI,Is it safe to buy GoPro hero 11 from the GoPro website? I see there are multiple scams ordering from the website.
Yes it is extremely safe to buy off the GoPro website. Thx for asking.
besides the cloud feature and the camera replacement, in 2024 after February 6th when they launched the Premium and Premium+ subscriptions for 49.99 euro, and respectively 109,99 per year, they forgot to give the camera discount after upgrading from Premium to Premium+ subscription, considering the upgrade as a new subscription, for which you have to wait one year upon renewal of that to get your 100 euro camera discount. But wait, now that the subscription costs more than the discount, what is the point of the subscription, especially the Premium+ subscription? That is one way to scare off your customers GoPro. You're doing a great job in not selling your GPS less gopro 12 camera for full price!
As a gopro beginner its fine. I got the Hero 9 christmas deal for 349€ in 2019 I think - with a 64GB Card, a second battery AND one year FREE subscription. I bought some accessories for half price (media kit, etc.) and did "not" renew the subscription. My hero 9 is still fine :-)
Thanks for the info. I actually used this promo to order one like 6 hours before I watched this video not knowing anything other than that it was cheaper. It's good to know the details. Good video, good channel and quite surprising that you have only 22k subscribers. Your channel looks like it would have 10x that.
video ended... *digging in my closet to find an old GoPro*
So bad experience in using the replacement… Started in February this year, gopro couldn’t reach me by phone even though I provided 5 (sic!) phone numbers and finaly I opened a new case which helped.
The price you need to pay is 99 EUR plus VAT, so 123 EUR for gopro 10.
If I bought a gopro from amazon can I still have the gopro subscription?
Great question and yes you can
I just upgraded from the Hero 4 (yes, I was a little behind) to the Hero 10. I got the subscription & it has paid for itself many times over in the discount for accessories & a 2nd Hero 10.
Wait til you try and cancel……
Well this is why I Have the GoPro Subscription, I was using my Max camera to create some cool RC car content well I hit my camera with a 1/6 RC truck and scratched both lenses, I contacted GoPro and asked if I could send it in for service, and explained what I did, the Nice young man explained to me that because I'm a GoPro subscriber they could offer me a replacement for just $100 as if they serviced it the cost would be more then the camera, I jumped on that offer as they paid for me to ship it to them and ship me a new one, a new camera is $399 and I get one for $100 thank you GoPro.
Definitely not a scam! I literally just had my GoPro MAX replaced straight up!
The replacement does NOT WORK at all countries. So ease in with that info.
But mostly is ok.
I have my subscription for some years now and it is ok. I got the new 11 with a huge discount after buying a second 10 under the same subscription.
So yeah... worth it. A LOT!
Mate, that $549 is Go pro full price ($499.99) plus 1 year go pro subscription.
There is a fee of $99 to replace the GoPro under the free replacement warranty??? I AM TOO STUPID MAYBE BUT THIS IS NOT OK.
Hey Danny where do you get your animated/cartoon clips?
Thanks… BTW this is another great video 🎥
One thing you didn't mention that did you have to keep the gopro subscription from 2006 to 2017 which is almost 11 years total of $50x11=$550.00 and they give you gopro 8!! Which is $279.00 now on their website..how that actually works!!
The subscription is amazing. Replacement cameras and unlimited UNSPLIT uploads auto-synced to their cloud.i literally have 3hr Oceanside gopro max vids perfectly preserved in their clor without being slit into 8 min slices
Great review Danny as always. Question if I purchased the subscription with the 9 and want to purchase a 10. Am I allowed to buy another subscription in order to get the $200 savings on the 10? I'd like to purchase the 10 based on your reviews. Thanks
I think you will still get the discount with the subscription you have on the 9, I just checked and their site is still offering same discount if I want to buy another camera.
Dude, Ur video got me a free Gopro Hero 9. I watched ur video while looking into using my GoPro cloud subscription to backup my phone photos. I have subscribed to the 5 bucks a month since 2018. I contacted them like you did about my Hero5 which I still use. I asked about the Hero8 and they came back and said they were out. They offered me a Hero9 and as its different batteries and scuba suit they did it for FREE. Sent in my Hero5 with their pre paid tracking and Hero9 will be here in a week!! Thx !! Had no idea this was a thing....I am in Canada by the way.
It's a scam the way they operate. They make it a hassle to cancel and are scummy and do not refund even if it was on the same day when it was charged.
I bought the Hero 10 black in November of 2021, with the subscription. Is totally worth it. Recently, I was in a rush, moving gopro from cage to the Hohem, didn't find the battery door, went out filming in the rain anyway. Back screen later went black and did not come back.
I had forgotten about the replacement option, and a new hero 10 for $99 was great news. Even more so when she offered to drop the fee to zero. I've sent the dead camera back, and looking forward to my second chance to treat the new camera with more care.
I also just bought a used Nikon D3, for photography only. The Gopro gives amazing images, but only if you give it plenty of light. The D3 is a joy to hold, very heavy, but so user friendly, and will let me use the low light of early, late, and overcast days where the gopro would struggle to give good image quality.
Just my two cents, if you use the gopro for video, invest in a gimbal, makes a huge difference once you know how to use it.
was it under warranty??? it should of been replaced for free.
If you already have the subscription do you get the $150 off the $399 when you buy the bundle with the subscription, or can you not get both?
I WAS THE 1.5K LIKE xD great content homie thank u
I had a subscription with gopro, I had a gopro karma drone with the hero 6 and it literally started flying on its own into the abyss, I never ended up finding it, but I sent gopro the flight log to verify what happened and they sent me a brand new karma drone and hero 6 for free!
Better to have 1 customer for life then none
thanks, just got gopro 10, will get subscription then
GoPro cloud storage is no good bandwidth wise. Takes forever to buffer before it starts playing, auto-reverts to the lowest quality when you open the video, and the max quality that you can set manually is 1080. Which would likely stutter to buffer anyways.
This service is great if you are an active user, but the economics of whether it's a good value depends. My experience is that the return camera is used. This is fine, but considering the cost of the service for a couple (2) years, plus the exchange cost of 99 dollars when you are out of normal warranty, and then factoring the cost of ownership from the original purchase is not great if you have a camera failure vs damage. Meaning my camera had a technical failure. If I ran my motorcycle over it and crushed it, that's on me and easier to live with. My fault and I have to live with it. Here is my issue; the original upfront cost was about 400.00, and then another 200.00 dollars (2 service cycles = 100.00 plus the 99.00 exchange) for a used/refurbished and outdated camera. It's not what I think is a great deal for a hardware failure. It just didnt last long and was totally bricked after a year and a half of light use. The discounts on the site are fine and can work out well up front, but you can find the accessories anywhere for about the same price or even less in some cases. I have to admit, I like the cloud feature. It's great, and if you store a lot of videos on it, there is a lot of value there. But the exchange service on a camera, I think, is only good when you are wrecking these regularly. Lastly, it's not that easy to do the exchange. The no questions asked policy is B.S. I had a hard time getting a hold of someone to go through the process, plus the time invested with the million questions, and then they said a person would call me back to take my money within 24 hours was about all I could take and completely turned me off of Go Pro. I asked the rep, "OK, 24 hours can mean 5 minutes after this call or when I'm sleeping or having breakfast with the family." This means I paid 100.00 (2 service/insurance cycles) plus another 99.00 exchange fee for a used camera and then to be on their time and not mine. It's not a no questions asked return process, if it was, it would be automated online through the subscription. If it was good value, it wouldn't cost me 600.00 over a year and a half to own and use the camera.
in India its Not Available 🙂 I Already My 1st Memory Card 128 GB Complete Full & Now I have 256 GB which is only few memories left, I have also given My old version Latip To Upgrade it so i dont know what to do, so i gotta wait until i get my Updated Laptop i must stop Recording videos on it, which is really sad, hopefully it all goes well ❤️🤞💯
This is better customer service than chick-fil-a! There’s no way they just give you $200 off with perks that most companies would charge you $200 to add!
i have a hero 5 and subscription can i just send it in to replace it even though it works fine? the only issue i can find is the wifi connection never works well enough to transfer anything!
Read the small letters folks. Cancel it at any time and oh pay back the discount you got.
Warning: you won't get a refund after you pay for the subscription! And if you don't like the service, make sure you cancel it before the renewal date. They won't alert you about the renewal. You can't get a refund after the renewal is processed. Their customer service is bad!!!
I say SCAM. There's no way that I found to get into contact with them. You just bounce around from forum to forum. Therefore no way to cancel your subscription or replace anything. There is no unsubscribe tab but you will still get an email about charging you. The Gopro hero 9 is laggy and unreliable and there are many videos about it. The camera cannot transfer videos on blue tooth. Its all laggy.
I am lost. New to go pro.just got a 10....totally lost
The subscription paid off for me! I drove over my first camera and GoPro send me a replacement. Then that one got temporarily lost in mail and they sent me a 2nd replacement camera! They tried to charge me the 50 bucks but the second I pushed back they waived it. Plus the subscription saved me an additional 20% off the Enduro batteries.
Ya. That’s the funny part to me… you save so much to get it… so it’s really costing nothing plus you get perks . But ya I think you just push back a little and they will wave it
I paid for the subscription and every item on their store 'reduced' was actually about 50% cheaper on Ebay, also they wont replace your gopro's unless they are purchased from their store
Auto renewal and no refund after canceling as soon as I saw the new charges. Scam big time. Horrible customer service! Also, the vid editor blows! But good vid bud :)
When was the last time you used the subscription? My camera needed replacement wanted to charge me 100.00. on my channel I will not advertise for a dying company who is ripping people off
Gopro customer service is TERRIBLE!
Does the quick app allow you to combine the various gopro clips on 1 sd to 1 video?
It's a cool app but when I went to cancel it, I had already deleted the email I used so I talked to customer service who was some guy in Indonesia you had chickens audibly louder than him during the call. I excused it and laughed with him about. He assured me everything was canceled and then I got charged $50 a couple months later and they have no customer service. I now have to cancel the credit card that I used. Scumbag scam
its fucking ridiculous! i didnt know i was signed up for a subscription plan and then a year later i see £49.99 leave my account and they cant refund it even though i contacted them right away.
I cant even conect my gopro 8 with my quck there a conection problem lrapobky bugs I will have to send my gopro back as I'm not IT and can't solve this
If I purchased a refurbished GoPro and get the subscription and something happens can I return to go pro under the replacement
If I purchase the hero 11 with the subscription and receive the discount can I cancel the subscription immediately upon receiving it
I just checked my gopro 9 I have not not buy the sub plan yat if I buy the sub plan will they still replace it im so upset but I was going to get yesterday
Question on the cloud. What if you decide to cancel your subscription what happens to all your photos and videos in the cloud? To you lose everything?
I was gonna buy the Hero 10 in last years Black Friday sales, but when I went to buy it from JB Hifi, they were all sold out... frustrated, I looked at the GoPro website and seen a wicked deal... I thought about it for a day and next day took the plunge and brought it from the website... with subscription.... get this, JB had it for I think $679 (on sale, normally $749)... I got mine with subscription for.... about $500 all up.... that’s a massive saving and only took about 5 working days to receive it. So glad I did, very impressed with that price. BUT... I’m not sure if I have a dodgy camera or if it’s just my laptop can’t handle 5.3k (my laptop is an i7 intel with 16gb ram)... my footage is “jumpy”... meaning the footage jumps between frames... and I’ve never had this issue before... I don’t know if I have a dodgy camera. I should contact GoPro about it and MAYBE I will have to send it back to them...the hassle of that is I put it in the “too hard” basket, and I hardly pick up and use my Hero 10 now. What are your thoughts on what I should do?
Give it to a stranger
Is it possible if I cancel subscription after one year and use GoPro camer without any trouble ?? Because GoPro website says it can cancel any time
I have an old GoPro Hero3 that I’ve had for years and have hardly ever used. I got it out yesterday, updated the firmware, and got it working with the Quik app on my iPhone and my PC. I’m really impressed with the Quik app and of course, it asked me if I want to subscribe. It certainly looks like a good deal to me.
So if your GoPro is in the car plugged in charging and with personal hotspot on does it automatically upload after every video finishes?
Is the subscription fee in USD or AUD ? thanks
Thx for the question that was in USD price. I have just checked and the AUD price is $69.99 a year hope that has helped thx DB
@@DannyBlack thank you
Indians are buying a lot of hero camera , but it's horrible as the subscription is not available here😢Many will not opt to buy, Pl see into it
Agree. I got my Hero 9 from BB and then subscribed afterwards. It's no scam. I have saved tons of money on accessories, and uploaded scads of pix and video clips. Great video for the uniformed and a refresher for the rest of us. Well done
Why is the accessory bundle same price as the bundle without when rating the subscription
are you really saving money? If say you use a gopro for five years and need it replaced, how much have you paid per year?
If the touch glass is cracked in hero 10 but the camera works will they replace me with a new one?....🤔
I disagree that it’s great value - you were EXTREMELY lucky with their customer service - long story short - I bought a Hero 9 deal that included a 64gb card that I never received. I honestly have been on text and phone chat probably 40 times and still don’t have the card. Their customer service and even their alleged ‘managers’ are based in the Philippines (I’ve twice heard chickens clucking in the background on calls) and are useless and constricted by their overlords in Singapore.
I cut the Sub off after the first year - and that’s what they DON’T want you to do. When they asked why I (again) explained what I had been through. Even with all the records they have on my troubles, they couldn’t make it right. It’s the worst customer service I’ve had in years.
Also one other point to note - check out the P&H for their store from Singapore - $29AUD - it negates any saving you have made by the subscription quick smart.
I get free shipping for purchases over $80 Australian dollars so I always order over $80 plus never had anything go missing like memory card which is a bit unfortunate and unlucky for you and shouldn’t happen! Hope it gets resolved soon!
@@GrabLifeByTheGourlays thank you but it won’t. It’s a rip off unless you treat your gopro(s) like there lunch napkins at Subway it’s not worth it.
There’s always a catch….
@@youwebz I guess agree to disagree as I’ve save more on accessories and the new GP10 (hundreds) than the subscription costs! Sorry for your bad experience!! Plus the free postage takes about a week!
@@GrabLifeByTheGourlays what accessories have you purchased may I ask?
Wow ya. That doesn’t sound like a good experience. I really screen recorded my convo with them thinking it wasn’t going to work. So I was shocked… but we will see if the 8 comes in and the quality of it
I have got double the cost of subscription back with my first three accessories purchases.
If you want the whole video in a nutshell skip to 7:43 Timestamp . You are welcome !😂
Program jest tak do bani e głowa mała, działa tak wolno e odechciewa się cokolwiek zrobić, mobilna app działa lepiej gdyby nie zacinała się na filmach, ogólnie masakra zaczynam żałować że się dałem namówić, pieniądze wyrzucone w błoto.
Cool video...and congrats on getting a free replacement of your Hero 5 up to a Hero 8....that is specular customer service. The thing that was a super huge turn off that actually turned me away from Gopro is how the locked a lot of the apps features behind the pay wall. When I got my Hero 5 black back in 2017...I could use those features...the one day they decided to take away those things...I seriously didn't like that. Also how they took away the ability to change Protune settings from the app and now have to do that from the camera.....when it was so much easier to do it in app.
All these changes and especially locking app features behind the pay wall...forced me to turn to other company's for tech toys...like my Insta360 One X2. No need to pay a subscription to get the most out of the app experience.
He just went from a piece of trash piece of technology to a bigger and hotter steamy pile of shit. HeroBlack8 can’t even do 15 minutes of video without overheating and turning itself off, not to mention sd card errors and updates bricking the camera. Funny UA-camrs don’t mention those on their videos.
wonder what they would upgrade my hero 7 to?
Love the Cloud upload, and I've saved more than the cost of the subscription just in discounts on all the gear I've bought. Plus they replaced a broken Clamp and Gooseneck no questions asked (actually I just broke the Gooseneck, clamp was fine, but they replaced both)
Yeah I love the subscription! Did you have to send the GP5 back to GoPro as I've got a bunch of GoPros lying around and some are paper weights!!
Subscrption applies to all GoPro cameras HERO5 and newer.
And yes, you have to send one back to get a new (you'll also need proof of purchase).
I didn’t need proof of purchase( they just needed me to take a pic inside at the serial number … it was really that easy! But fingers crossed that 8 comes in
@@DannyBlack Did you purchase the 5 from GoPro?
@@JudoSurfer I bought it from a store in australia
I was the same, I kept holding off buying a new gopro as I thought there must be some hidden catch, but no I just get all the great features you mention and saved money. It just seemed too good to be true. I have just saved £134 on my GP10, and will save more on a few other accessories I intend to buy, very clever marketing by Gopro.
It's a win win, replacing my gopro was the selling point just hope they repair it if and when something happens to my gopro.... God forbid plus I have a cloud so nothings lost. The quik app tho doesn't edit large files like any other editing app but that's okay , tho would be better if it worked and didn't have to pay a subscription to an editing app 😅😅
10 min commercials and then the video starts to have more commercials
Liked your video, looking into getting our first gopro.. Thanks for your nice and helpfull video. Subscribed
Currently they will send you Hero 9, as they are out of stock of older ones
Can you use gopro cloud for yor smartphone pictures?