Wow! This is hands down, the BEST EVER video I've EVER watched (and obeyed), on youtub, and I've listened to, and followed hundreds of instructional videos. Roxanne, you have saved me time, frustration, the inconvenience of packing up my machine, driving 50 kms to town to take it to a repair shop, and, at minimum, $100. I encountered the exact problem as Beverly Booth (comment below) and thanks to your super clear, direct, and wonderfully explained, as well as filmed, instructions, I fixed my machine within half an hour, without getting frustrated or overwhelmed. AND I learned that I can easily get replacement blades for the cutter at my local Home Hardware instead of having to order specialty parts from Singer for an arm and a leg. You need to start making instructional videos on absolutely everything there is to learn! I swear, if you made a video on how to perform open heart surgery, I'd be so confident in your instructions, I'd try it! (though I suspect I'd be hard pressed to find a willing test patient). Please make more videos, Roxanne - you are a hero!
I posted my problem a couple of weeks ago, and you suggested I had bent my needle cutter. I had to find out, so I watched this video again and I do not know how, but the blade had fallen out, no where to be seen! I replaced it and it's working just fine! It was no easy task to do it alone from a wheel chair, but your step by step and clear instructions were just awesome. Thank you so much!
Thank you so much! This was such a big help. My husband and I tackled this together, and your video and clear instructions made it possible. Sending good wishes your way!
Awesome awesome!! Thank you!! I actually had an appointment to bring my machine in to repair the cutter (for the second time in 6 months). Now I can do it myself and feel like a genius!! Thank you!
Wow. This tutorial is amazing. I never thought I could do this! My auto cutter has been broken for about 5 years, almost right after we bought it we must have misused it and it never worked again-wouldn’t cut anything. I took apart the machine following your video and found the problem and it works!!! A little piece had been bent. I couldn’t be more thrilled to have it working. Thank you so much!
Thank you Roxanne for such clear instructions and demonstration, my 9960 is cutting like a dream with its new blade, but only after i did the work twice and noticed second time around the alignment of the sliders. I think they must have got bent when my machine had a big jam of material (stretch jersey). But watching your video carefully gave me the confidence to straighten them up and was thrilled when all back together, the cutting was perfect, and surprisingly too the running of the stitching is quieter. So a huge thank you, apparently a new cutting unit would have set me back £95, not to mention service charges.
This video saved my sewing projected and I learned something new with my machine. Your tales were Very detailed and done in real-time which was extremely helpful. Well done! Thank you!
Thank you for making the video, I followed it and cleaned my machine as I went thru the video. It works great now. So happy, you saved me from months at a repair shop, or buying a new machine.
Thanks so much for your easy to follow step by step instructions. My cutter blade fell into my bobbin case so I knew right away what happened. What I didn’t know was how to replace it until I saw your video. I had no reservations doing this on my own. This video is awesome for anyone who’s not intimidated by doing things yourself.
Thank you for your video. I thought this was my problem, but once I knew what to look for I found the cutter guide was bent and running into the blade. I was able to bend it back without taking everything apart and it fixed the issue!
I bought this machine from Amazon as a Christmas gift for my GF. However I live in a country with 220v. Using your video I was able to take it apart easily and without damage to convert it from 110v -> 220v. I watch a lot of technical videos and yours is incredible well shot and narrated; even among this class of video on YT. Thank you very much for the work you put into this video, it really shows
What a wonderful educational demonstration. Without it, l dare not to dissemble the machine so far. It saves us hundreds of dollars and gives us great sense of achievement. Thanks to you and your husband.
Omg THANK YOU for making this video. My blade got out of whack & not being able to use the auto cutter was driving me insane. This totally fixed my problem and soooo easy to follow. Thank you again!
Thanks for the instructions, our machine is several years old, and it's not been working the greatest! 😕 I did find some thread and a broken needle in the process! I tried to cut, and it didn't work...? OK, I had to disassemble twice, I found the small cover that holds the blade in, I wrapped it around both sliding arms, instead of just the one! 🤦♂️ Second time it worked like a champ! 😃😃 Attention To Detail! 🤯
Holy frickin crap!! THANK YOU THANK YOU THANK YOU!!! You have no idea how many videos I've watched or how long I've searched for this repair. Huge huge thank you for your help!!!!
You are a blessing. I think we may have received a bad batch lol. I am having the same issue purchased about 2 weeks ago, You just saved singer a return Thank you
WORDS ARE NOT ENOUGH TO THANK YOU FOR SHARING THIS INFORMATION! I was ready to throw my machine out and buy a new one.....then I came upon this UA-cam. I said to myself to follow along slowly ...step by step....and see what happens. You are a phenomenal teacher!!!! I used my IPad and stopped at each part until I got it....from start to finish. You know what????.....my machine works like a brand new one....Thank you for saving my sanity .....You are my angel...if you lived next door I would bring you dinner!
Thank you for the tutorial. The first time I did it, I didn't get the big silver cutter piece/box seated back in - somehow I managed to screw it in at a wonky angle. I got it back out, fixed the angle and now it works. I've had a piece of tape over the cutter button for over a year - felt so good to peel it off. Thank you!!
Thank you so much for this tutorial. I appreciate how you went slowly through each step so I could follow along. The zooming in and showing just where to press to release the clips was very helpful. I found my blade had a groove worn in it after just two months of use! On closer examination, the hook that grabs the thread was bent and whacking in to the blade. I was able to use the closeups you had in your video to get it lined up correctly. It is working great now! Thanks to you I can get back to sewing masks! I had been looking for a good name for my sewing machine. I think I am going to call her Roxanne!
This may seem weird but I'm liking using my hand thread clips without the auto cutter, since I have to use them to cut the threads at the beginning of the seam anyway. If I ever have the machine apart I can fix the thread cutter then. Thanks for a great video and all your help.
THANK YOU THANK YOU THANK YOU The blade on my machine slipped out, and if it wasnt for YOUR tutorial, I would have had to search for the (elusive ) repair guy. So I thank you for this video🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Thank you so much for the detailed information, this is the first time I've tried a repair of this size, and your instructions were so easy to follow. The automatic cutter on my machine is working perfectly again!
Thank you. I followed your video step by step and my machine is working much better. My auto-cutter had become jammed and this video helped me fix the issue. The older model seems like it was much better made.
@@RoxanneStitches Thanks Roxanne. With my situation, the blade came out of the holder and actually bent the auto-cutter thread hook ever so slightly such that the blade would jam in those pieces of metal every time it was used, making the feature unusable. I had to disable it to use the machine. It's all sorted now and working consistently well. But I would love to retrofit an older model's cutter into my machine.
i love this tutorial, it's so clear and easy to follow. I was able to replace my blade and reassemble (making sure to follow the 12 min mark instructions), but it's still not cutting. Actually, it cuts the top thread but not the bobbin thread, almost as if the bobbin is holding the thread too tightly because it continually gets stuck and the sound the machine makes when auto-cutting is a little off, like it can't get any slack from the bobbin. I just had an expensive service but they didn't replace the blade or fix this issue. so sad. :(
Hi Melissa. I've heard of this happening after the repair. Since you were careful with the repair around mark 12:00 it's probably not that. Can you check to make sure the brush on the bobbin holder is in place? That little brush stages the bobbin thread for the auto cutter.
Thank You Mrs. Roxanne! I had help doing this last night and I still think I did it wrong I think I had my friend put the cutter in backwards but we're going to give it another try. Now if ONLY I could find someone to show me what is going on with the dang feed dogs not wanting to stay all the way up. My friend said that it looked like the plastic part that supports the feed dogs on the back under the bobbin area and to the far back looked like something was going on with that. I have no clue if that's even fixable without taking it to someone. Anyway Thank You so much for all of your wonderful videos! They mean a lot to those of us that cannot really afford the $120 just to get someone to look at their machines.
Hi. The feed dogs can be knocked off that plastic post in the back. A couple of other people have reported that. I tried to do a video on that, but since I have an early model 9960, my feed dogs don't come off that post. Hopefully you'll be able to get your machine in working order.
@@RoxanneStitches Mine is the earlier machine like the one that you did the auto cutter on, the post is still attached its' just the plastic that it is supposed to stand on is worn down.
If yours is like the one in the video, it's a newer machine. I don't have that model. My post is fixed to the feed dog mechanism. You may need to take that in for repair.
Thank you so much for this video!! I managed to repair my sewing machine following all your explanations, so happy to be able to see again, I am in Japan and no after sale service available for this machine here! The cutter went out the groove and remained blocked on cutting position so impossible even to sew!! Now it is ok! Very helpful and well done!
I'd like to add my name to the list of people saying THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There is only one service center close to my place and he is getting ready to retire so he is never there. The video was great. Many thanks to you and your husband. I can sew again.
thank you/ After taking machine apart 3 times and discovering i had missed 2 steps in the screw loosing/ and releasing jammed lint in the cutter module/ yea a new functioning machine that i bought in 2015. swan fugol belvidere,tn
A massive thank you for this video. My Wifes machine had a major problem when the dogs weren't working after a needle break. There was a black push rod that had come out of a ball cup. Your video showed exactly what I needed for removing the sides. Thank you for a really common sense, clear video.
Thank so much for explaining with so much details how to repair the cutting system. Having to open up the machine completely really scare me although you did it so smoothly...God bless! will see and decide if to do it myself.
Thank you so much. I have no idea how I knocked my blade out but it ended up where the bobbin goes and this video helped me get it back where it belonged. Thanks again. Great instructions
I cannot tell you how excited I was to see the subject of your latest video. I purchased my Quantum 9960 2 years ago and immediately fell in love with it. The feature I was most looking forward to using was the auto thread cutter. After just using the auto thread cutter a few times it stopped working. I called Singer a few times and they could offer no help. The rep. said they had no manuals or training on how to troubleshoot the thread cutter because it was such a new feature. I did not want to send my new machine for Singer to repair under warranty because it could take up to 3 months before I would get it back. I was able to see that the blade had fallen out. I could reposition it, but as soon as I pushed the auto cutter button it would fall out into the machine. It irritated me that a new machine would need to be taken to a repair tech.. You have made my day! After watching your video I am confident that I can follow your step by step instructions and get my auto thread cutter to work as it should. The video was very clear and easy to follow. I want to thank you & your husband for being the first people online to make a video clearly showing how to fix a problem that even Singer was unable to provide guidance on.
Hi Ellen! Thank you so much for taking the time to write such a kind comment. I'm so happy to hear that you will be able to repair your machine and be back to enjoying your favorite feature. I don't understand how the cutter just falls out, but apparently it's happened to many owners. Can you give me any insight as to how the cutter falls out? I'd appreciate the feedback. Happy Sewing!!
Excellent video. My 9960 is new so I have no cutting issues; however, you showed how to easily open the case without breaking the clips or using a plastic pry tool to open the case. I was to purchase pry tools but now am reconsidering… my hands will be better. I have saved this video for future reference. Nicely done! 😉
Hi! Thank you so much for a very detailed video. I was having the auto cutting not working and a weird noise when putting the stitch length 3.0 and up. I followed your video did everything and cleaned a bit. The noise went away but my cutter still not working, maybe I put the blade wrong or it’s stuck there. I will try again. But I’m so happy it’s not sounding like an old machine that need it oil. THANK YOU !!!!
Hi Rosyvette, Sorry the repair didn't solve your issue. There is a tricky spot when putting the cutting mechanism back together that some people miss. I know it's a big job to take it apart again and if you're machine is working that's great. Wish I could help more.
Dear Roxanne and Hubby: I have a 2012 9960. The feed dogs have slipped down, and I can't get them to stay up. They are moving in proper time, just not high enough. The up/down switch is not doing anything. Apparently, this is an easy fix on old machines where everything underneath is exposed. Thanks to your video (thanks!), I was able to get the cover off, but everything is still hidden! You wouldn't happen to know exactly where I would find the screw to adjust the feed dog height and how to reach it? Everything else is working fine, so I believe this machine is worth saving . . . Thanks again. Lisa
@@RoxanneStitches Thank you so much for your response. What lever? The switch? I've actually already tried that. Numerous times! It's something inside. I can lift them up with my finger, but then they just drop down again. Anyway, I appreciate your time.
My gosh, thank you so much. My 5 months old 9960's blade just fell out after tangling the bottom thread and making squeaky sounds. I managed to get the blade out of the bobbin case, and I was surprised when I felt the blade---it's already nicked after sewing 120 masks. Apparently replacement blades aren't readily available, so I'll snap one off a box cutter that I got from a 99 cent store! I used Baby Lock for 30 years, but I figured I wouldn't sew much anymore. 9960 has many nice features, but small issues like this really bug me. It's a bummer that we need to open the machine just to replace the blade, but at least I don't have to take in this near-new machine to a repair shop. Many many thanks!!
Hi Anna, As far as I know, there are only 2 different cutting mechanisms. They are both detailed in the video. Check there to see which one you have. Chances are it's the newer one featured in the repair video.
Roxanne Stitches thank you so much for all your videos! I watch them all the time! I hardly use my cutter because I didn’t want it to break and then not be able to repair it. But that was the reason I bought it in the first place! So if it ever does need replacement now I can figure it out myself! Stay safe! 🙏🏼🥰
Amazing tutorial! You even showed us how to properly disassemble the case! I have an old japanese Brother Embroidery/Sewing machine but the cutting mechanism is very annoying, it keeps on jamming the bobbincase and automatically cut unprompted as I sew and embroider, ruining my projects. I just want to remove the mechanism totally.
This is awesome!!! I really need to give my machine a good cleaning and have been struggling to figure out just how to get into all the nooks and crannies where the lint builds up. Do you have a video detailing how you clean yours, I've only just found d your channel, if not it would be most helpful. Thanks so much
thanks. really annoyed to have my favorite function out of commission! it is just too bad singer couldnt design this machine more efficiently. having to disassemble so much of the machine to replace a blade is awesome. im glad i found you, other videos just show a little piece being removed and the blade replaced. im mech inclined so im game to try this. if i have the hand strength. btw, you have lovely hands.
HI GC!! You're so welcome! Fixing the autocutter was the most asked question I was getting, so I had to figure out a way to help everyone!! I'm so glad to have helped so many people with this video in particular. It's the best feature of the 9960 and we do get spoiled with it. Happy Sewing!!
Thanks for the very detailed video for us 9960 users!! Please make more, maybe one on cleaning or maintenance oiling? Mine is only 6 months old but want to keep it running in tip top shape. I always clean under the throat plate but maybe there is more to do on a routine basis? Thanks again!
Thank you so much for this video and tutorial! This was easy to follow and detailed from the beginning to the end. You have saved my machine and my sanity!!
Very well made video, describing each action taken. Wish you could do it for a Brother Quattro 2 embroidery machine, as the auto cutter is somehow out of alignment and grinds when I use it. I'm hoping this helps though. Thank you :-)
Hi Bessie. The cutter can become bent if the button is pressed more than once without cutting. The cutter can get stuck in it's path and be unable to retract back into the mechanisms housing. This may be your issue. If so, when it's stuck, gently bend it back into position and give it a good cleaning out. Hope this helps.
Hi Linda. It's so worth it! One lady in our FB group owns 3 9960's and she's fixed all of them. She also helps others in our FB group if they need help. It's such a great feature that we get spoiled.
Hi JG, check the photos on my website to see which version you have. roxannestitches.com/video-how-to-repair-the-auto-cutter/ Chances are you have the newer style shown in the repair video.
Literally THEE most helpful UA-cam video… EVER! Thank you!
Thank you so much. Glad you found this video helpful.
I am a SINGER repair tech and you did a great job...
Hi Robert! Thanks so much for the kind comment. So many people were coming to me with broken cutters that it was necessary. Glad to hear you approve!
Your so welcome Roxanne , me, my mom and dad are the warranty station for SINGER, so glad to see some SINGER family here
My wife's sewing machine is working again because of this excellent video - thank you!!!
Wonderful! Glad my video was helpful.
Wow! This is hands down, the BEST EVER video I've EVER watched (and obeyed), on youtub, and I've listened to, and followed hundreds of instructional videos. Roxanne, you have saved me time, frustration, the inconvenience of packing up my machine, driving 50 kms to town to take it to a repair shop, and, at minimum, $100. I encountered the exact problem as Beverly Booth (comment below) and thanks to your super clear, direct, and wonderfully explained, as well as filmed, instructions, I fixed my machine within half an hour, without getting frustrated or overwhelmed. AND I learned that I can easily get replacement blades for the cutter at my local Home Hardware instead of having to order specialty parts from Singer for an arm and a leg. You need to start making instructional videos on absolutely everything there is to learn! I swear, if you made a video on how to perform open heart surgery, I'd be so confident in your instructions, I'd try it! (though I suspect I'd be hard pressed to find a willing test patient). Please make more videos, Roxanne - you are a hero!
Thanks for sharing the replacement of the cutting blade on the singer 9960 . I will be taking heed of all your recommendations.
Glad to help
I posted my problem a couple of weeks ago, and you suggested I had bent my needle cutter. I had to find out, so I watched this video again and I do not know how, but the blade had fallen out, no where to be seen! I replaced it and it's working just fine! It was no easy task to do it alone from a wheel chair, but your step by step and clear instructions were just awesome. Thank you so much!
You are awesome Roxanne! Thank you so much for the helpful videos ❤
Thank you so much!!
Thank you so much! This was such a big help. My husband and I tackled this together, and your video and clear instructions made it possible. Sending good wishes your way!
You are so welcome!
You said exactly what I was going to say. I learned a TON from this video. Thank you, Roxanne🎉
You're welcome! Glad it was helpful!!
You did an excellent job of showing and explaining very slowly so you could understand each step. I thought it was great. Thanks again.
HI Karolyn. Glad it was helpful! You're so welcome.
Awesome awesome!! Thank you!! I actually had an appointment to bring my machine in to repair the cutter (for the second time in 6 months). Now I can do it myself and feel like a genius!! Thank you!
Hi Leslie! Glad I could help!
Dear Roxanne, this video was so fantastic, as i did not know, how to open this machine. Thank you, thank you, thank you.
You are so welcome!
Wow. This tutorial is amazing. I never thought I could do this! My auto cutter has been broken for about 5 years, almost right after we bought it we must have misused it and it never worked again-wouldn’t cut anything. I took apart the machine following your video and found the problem and it works!!! A little piece had been bent. I couldn’t be more thrilled to have it working. Thank you so much!
Glad it helped! Happy Sewing!
Thank you Roxanne for such clear instructions and demonstration, my 9960 is cutting like a dream with its new blade, but only after i did the work twice and noticed second time around the alignment of the sliders. I think they must have got bent when my machine had a big jam of material (stretch jersey). But watching your video carefully gave me the confidence to straighten them up and was thrilled when all back together, the cutting was perfect, and surprisingly too the running of the stitching is quieter. So a huge thank you, apparently a new cutting unit would have set me back £95, not to mention service charges.
Hi Beverly. So glad your auto cutter is back in operation. It such a wonderful feature that we never want to be without it.
This video saved my sewing projected and I learned something new with my machine. Your tales were
Very detailed and done in real-time which was extremely helpful. Well done! Thank you!
Glad it was helpful!
Thank you for making the video, I followed it and cleaned my machine as I went thru the video. It works great now. So happy, you saved me from months at a repair shop, or buying a new machine.
Thanks so much for your easy to follow step by step instructions. My cutter blade fell into my bobbin case so I knew right away what happened. What I didn’t know was how to replace it until I saw your video. I had no reservations doing this on my own. This video is awesome for anyone who’s not intimidated by doing things yourself.
Hi Mary! Glad it helped! I'm glad you weren't afraid to give it a try. Happy Sewing!!
Thank you for your video. I thought this was my problem, but once I knew what to look for I found the cutter guide was bent and running into the blade. I was able to bend it back without taking everything apart and it fixed the issue!
I bought this machine from Amazon as a Christmas gift for my GF. However I live in a country with 220v. Using your video I was able to take it apart easily and without damage to convert it from 110v -> 220v. I watch a lot of technical videos and yours is incredible well shot and narrated; even among this class of video on YT. Thank you very much for the work you put into this video, it really shows
Hi!! Thanks so much for the kind comment! Glad it was helpful to you!! Happy Sewing.
Yes 👏 Best video ever! I had a blade issue this morning. My husband and I followed your video. About 45 minutes later it was over👍. Thank you so much.
Hi Carol! Glad it helped! Don't want to be without the auto cutter. Such a great feature.
What a wonderful educational demonstration. Without it, l dare not to dissemble the machine so far. It saves us hundreds of dollars and gives us great sense of achievement. Thanks to you and your husband.
Hi Desmond. Glad you found this video helpful.
Omg THANK YOU for making this video. My blade got out of whack & not being able to use the auto cutter was driving me insane. This totally fixed my problem and soooo easy to follow. Thank you again!
Glad I could help!
Thanks for the instructions, our machine is several years old, and it's not been working the greatest! 😕 I did find some thread and a broken needle in the process!
I tried to cut, and it didn't work...? OK, I had to disassemble twice, I found the small cover that holds the blade in, I wrapped it around both sliding arms, instead of just the one! 🤦♂️
Second time it worked like a champ! 😃😃
Attention To Detail! 🤯
Glad you were able to complete the repair.
Holy frickin crap!! THANK YOU THANK YOU THANK YOU!!! You have no idea how many videos I've watched or how long I've searched for this repair. Huge huge thank you for your help!!!!
Hi Gina! So glad I could help! Thanks for leaving a kind comment of appreciation! Happy sewing!!
Thank you so much for this, wouldn't have been able to do it without your super clear video. Much appreciated!
Glad it helped!
Thank you so much for this (and all of your) videos. They are very helpful and you are a great teacher! I was able to fix my machine with no problems.
Glad it helped!
You are a blessing. I think we may have received a bad batch lol. I am having the same issue purchased about 2 weeks ago, You just saved singer a return Thank you
Glad I could help
WORDS ARE NOT ENOUGH TO THANK YOU FOR SHARING THIS INFORMATION! I was ready to throw my machine out and buy a new one.....then I came upon this UA-cam. I said to myself to follow along slowly ...step by step....and see what happens. You are a phenomenal teacher!!!! I used my IPad and stopped at each part until I got it....from start to finish. You know what????.....my machine works like a brand new one....Thank you for saving my sanity .....You are my angel...if you lived next door I would bring you dinner!
OOOPS...Doug did not do that...I am his wife...Judy...I worked the magic.
Thanks for the kind comments. You made my day!!
This is a fantastic demonstration
Thank you Kelly.
Thank you for the tutorial. The first time I did it, I didn't get the big silver cutter piece/box seated back in - somehow I managed to screw it in at a wonky angle. I got it back out, fixed the angle and now it works. I've had a piece of tape over the cutter button for over a year - felt so good to peel it off. Thank you!!
Hi Heather! I'm so glad you were able to repair your cutter! Happy Sewing!
Thank you so much for this tutorial. I appreciate how you went slowly through each step so I could follow along. The zooming in and showing just where to press to release the clips was very helpful. I found my blade had a groove worn in it after just two months of use! On closer examination, the hook that grabs the thread was bent and whacking in to the blade. I was able to use the closeups you had in your video to get it lined up correctly. It is working great now! Thanks to you I can get back to sewing masks! I had been looking for a good name for my sewing machine. I think I am going to call her Roxanne!
Thanks Almaclara!! I've had really amazing feedback on this repair video. It's saves owners a bundle. Thanks so much for the kind comment!!
Thank you! I had to replace my whole blade assembly, but was able to use this video to do so. Saved myself about $70! Thank you so much!
Hi Sarah! Glad it helped!
This is an excellent video. It doesn't apply to either of my 9960's, but I had to watch. Please thank Mr. Stitches for his skill and assistance.
Hi Melanie. Thanks and you're welcome!!
Great video. Back up and running in no time! Thank you.
Hi Phil! Thanks. Glad you're back in biz!!
Thank you so much. I was getting ready to give up on this machine. You have helped me tremendously.
Glad I could help! Please don't give up.
This may seem weird but I'm liking using my hand thread clips without the auto cutter, since I have to use them to cut the threads at the beginning of the seam anyway. If I ever have the machine apart I can fix the thread cutter then. Thanks for a great video and all your help.
Don't forget about the side cutter too.
thank you. I have tried to get help from Singer for 2 months. and warranty centers are 3 and 4 hours from home. you are appreciated.
Hi! I'm so glad this video was helpful and that you got your cutter back in order. Such a great feature!!
THANK YOU THANK YOU THANK YOU
The blade on my machine slipped out, and if it wasnt for YOUR tutorial, I would have had to search for the (elusive ) repair guy. So I thank you for this video🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Glad I could help!
Thankyou so much for this detailed video. I accomplished fixing the auto cutter on my singer QS9960 by myself using this😀Really helpful👍🏻
Fantastic!
Thank you!!! I really appreciate you showing how to fix this!
Glad to help
Thank you so much for the detailed information, this is the first time I've tried a repair of this size, and your instructions were so easy to follow. The automatic cutter on my machine is working perfectly again!
Glad it helped
Thank you so much for this tutorial!!!
Glad it was helpful!
Thank you. I followed your video step by step and my machine is working much better. My auto-cutter had become jammed and this video helped me fix the issue. The older model seems like it was much better made.
Hi Tom. So glad the video was helpful and you were able to fix your cutter. Such a nice feature.
@@RoxanneStitches Thanks Roxanne. With my situation, the blade came out of the holder and actually bent the auto-cutter thread hook ever so slightly such that the blade would jam in those pieces of metal every time it was used, making the feature unusable. I had to disable it to use the machine. It's all sorted now and working consistently well. But I would love to retrofit an older model's cutter into my machine.
Awesome! Very easy to follow! My issue is my thread cutter (upper cutter) not the cutter near the bobbin. I’ll keep looking. Thanks again for this!
There's only one auto cutter. Not sure what you're referring too other than the side manual cutter.
Thank you awesome video my husband has fixed my cutter thank you ❤😊
Wonderful! Great news!
i love this tutorial, it's so clear and easy to follow. I was able to replace my blade and reassemble (making sure to follow the 12 min mark instructions), but it's still not cutting. Actually, it cuts the top thread but not the bobbin thread, almost as if the bobbin is holding the thread too tightly because it continually gets stuck and the sound the machine makes when auto-cutting is a little off, like it can't get any slack from the bobbin. I just had an expensive service but they didn't replace the blade or fix this issue. so sad. :(
Hi Melissa. I've heard of this happening after the repair. Since you were careful with the repair around mark 12:00 it's probably not that. Can you check to make sure the brush on the bobbin holder is in place? That little brush stages the bobbin thread for the auto cutter.
Thank You Mrs. Roxanne! I had help doing this last night and I still think I did it wrong I think I had my friend put the cutter in backwards but we're going to give it another try. Now if ONLY I could find someone to show me what is going on with the dang feed dogs not wanting to stay all the way up. My friend said that it looked like the plastic part that supports the feed dogs on the back under the bobbin area and to the far back looked like something was going on with that. I have no clue if that's even fixable without taking it to someone. Anyway Thank You so much for all of your wonderful videos! They mean a lot to those of us that cannot really afford the $120 just to get someone to look at their machines.
Hi. The feed dogs can be knocked off that plastic post in the back. A couple of other people have reported that. I tried to do a video on that, but since I have an early model 9960, my feed dogs don't come off that post. Hopefully you'll be able to get your machine in working order.
@@RoxanneStitches Mine is the earlier machine like the one that you did the auto cutter on, the post is still attached its' just the plastic that it is supposed to stand on is worn down.
If yours is like the one in the video, it's a newer machine. I don't have that model. My post is fixed to the feed dog mechanism. You may need to take that in for repair.
Soo helpful prevented me from sending back my brand new machine
Hi Peter. Glad it helped
A HUGE THANK YOU!! You have no idea!!! I can’t send my machine out now there is just so much to do!! You are a life saver! Love you for life! 🤣🥰🌷🌷🌷
Hi Gislaine! Glad this video was helpful. We can't be without our machines right now. Happy sewing.!!
Thank you so much for this video!!
I managed to repair my sewing machine following all your explanations, so happy to be able to see again, I am in Japan and no after sale service available for this machine here! The cutter went out the groove and remained blocked on cutting position so impossible even to sew!! Now it is ok!
Very helpful and well done!
Hi Marine! You are so welcome! Glad you're cutter is working again.
YES!!! Y'all are AMAZING!!! Thank you EVER SO MUCH!
Hi Jessica. So glad the video was helpful.
Thank you! Your video was very helpful. Easy to understand instructions. Nicely done!
Hi Diana! Glad it was helpful!
Perfect! This was so clear and concise that I did the repair myself!
Glad it helped!
I'd like to add my name to the list of people saying THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There is only one service center close to my place and he is getting ready to retire so he is never there. The video was great. Many thanks to you and your husband. I can sew again.
Hi Cj! You're very welcome!! So glad this video has helped so many people fix their cutters. Such a nice feature to this machine.
thank you/ After taking machine apart 3 times and discovering i had missed 2 steps in the screw loosing/ and releasing jammed lint in the cutter module/ yea a new functioning machine that i bought in 2015. swan fugol belvidere,tn
Hi Swan. Glad this video was helpful. Happy sewing!!
I did it! Thank you! Im so proud 😁
Great job! I know it can be a daunting job, but you did it!! Yay You!!
Hi Roxanne thank you so much for your tutorial. This was very helpful for me.
Glad it was helpful!
A massive thank you for this video. My Wifes machine had a major problem when the dogs weren't working after a needle break. There was a black push rod that had come out of a ball cup. Your video showed exactly what I needed for removing the sides. Thank you for a really common sense, clear video.
I'm glad this video helped you. It can be tricky to unclip the housing. Thanks for taking the time to leave a kind comment. Happy Sewing!!
Thank so much for explaining with so much details how to repair the cutting system. Having to open up the machine completely really scare me although you did it so smoothly...God bless! will see and decide if to do it myself.
HI Monica. You are welcome! Many others felt the same way and then mustered up the courage and tackled it successfully! Good luck.
Thank you so much. I have no idea how I knocked my blade out but it ended up where the bobbin goes and this video helped me get it back where it belonged. Thanks again. Great instructions
Hi Angel! You're welcome! I'm so glad this information was helpful.
I cannot tell you how excited I was to see the subject of your latest video. I purchased my Quantum 9960 2 years ago and immediately fell in love with it. The feature I was most looking forward to using was the auto thread cutter. After just using the auto thread cutter a few times it stopped working. I called Singer a few times and they could offer no help. The rep. said they had no manuals or training on how to troubleshoot the thread cutter because it was such a new feature. I did not want to send my new machine for Singer to repair under warranty because it could take up to 3 months before I would get it back. I was able to see that the blade had fallen out. I could reposition it, but as soon as I pushed the auto cutter button it would fall out into the machine. It irritated me that a new machine would need to be taken to a repair tech.. You have made my day! After watching your video I am confident that I can follow your step by step instructions and get my auto thread cutter to work as it should. The video was very clear and easy to follow. I want to thank you & your husband for being the first people online to make a video clearly showing how to fix a problem that even Singer was unable to provide guidance on.
Hi Ellen! Thank you so much for taking the time to write such a kind comment. I'm so happy to hear that you will be able to repair your machine and be back to enjoying your favorite feature. I don't understand how the cutter just falls out, but apparently it's happened to many owners. Can you give me any insight as to how the cutter falls out? I'd appreciate the feedback. Happy Sewing!!
New subscriber here! So many THANKS!!
Hi Teresa! Thanks for subbing!
Thank you Roxanne for during this video! And your talented, patient husband as well:-)
Hi Kiki! Enjoy it!
Excellent video. My 9960 is new so I have no cutting issues; however, you showed how to easily open the case without breaking the clips or using a plastic pry tool to open the case. I was to purchase pry tools but now am reconsidering… my hands will be better. I have saved this video for future reference. Nicely done! 😉
Glad this video was helpful. Have to be so careful with the plastic clips and unfortunately as our machines age that become more brittle.
Very helpful, I might try to my Juki DX7 which has a very delicate bobbin case that easily breaks and a cutting thread as well. ❤❤
Hi! Thank you so much for a very detailed video. I was having the auto cutting not working and a weird noise when putting the stitch length 3.0 and up. I followed your video did everything and cleaned a bit. The noise went away but my cutter still not working, maybe I put the blade wrong or it’s stuck there. I will try again. But I’m so happy it’s not sounding like an old machine that need it oil. THANK YOU !!!!
Hi Rosyvette, Sorry the repair didn't solve your issue. There is a tricky spot when putting the cutting mechanism back together that some people miss. I know it's a big job to take it apart again and if you're machine is working that's great. Wish I could help more.
Dear Roxanne and Hubby: I have a 2012 9960. The feed dogs have slipped down, and I can't get them to stay up. They are moving in proper time, just not high enough. The up/down switch is not doing anything. Apparently, this is an easy fix on old machines where everything underneath is exposed. Thanks to your video (thanks!), I was able to get the cover off, but everything is still hidden! You wouldn't happen to know exactly where I would find the screw to adjust the feed dog height and how to reach it? Everything else is working fine, so I believe this machine is worth saving . . . Thanks again. Lisa
Press the lever to reengage the feed dogs. Turn the hand wheel one full turn towards you to raise them up.
@@RoxanneStitches Thank you so much for your response. What lever? The switch? I've actually already tried that. Numerous times! It's something inside. I can lift them up with my finger, but then they just drop down again. Anyway, I appreciate your time.
There's a post that the feed dogs rest on. Either they were knocked off that post or the post is broken. Probably best to bring it in for service.
Also you guys rock at explaining!!!!
Thanks!!
Excellent video. Thank you. I cleaned mine out also.
Hi Karolyn. Glad it helped!
My gosh, thank you so much. My 5 months old 9960's blade just fell out after tangling the bottom thread and making squeaky sounds. I managed to get the blade out of the bobbin case, and I was surprised when I felt the blade---it's already nicked after sewing 120 masks. Apparently replacement blades aren't readily available, so I'll snap one off a box cutter that I got from a 99 cent store! I used Baby Lock for 30 years, but I figured I wouldn't sew much anymore. 9960 has many nice features, but small issues like this really bug me. It's a bummer that we need to open the machine just to replace the blade, but at least I don't have to take in this near-new machine to a repair shop. Many many thanks!!
Hi. Glad my video was helpful. The auto cutter is such a great feature.
Thank you, thank you, thank you!!!! 🎉
You are so welcome!
This is exactly what I needed! Thank you!!
Hi Fran! See you didn't have to wait too long for the new video. ;-)
You're so welcome! So glad it was helpful!!
Great tutorial! You are an excellent teacher!
Hi Lynda! Wow, thank you!
Amazing video, thank you
Glad you liked it!
Thank you so much. I have been trying to find a video on how to repair my cutter for over two years, thanks again.
Hi Claudette! So glad you found my new video to help you repair your cutter. So worth the time and effort. Such a great feature.
But if it only works for the newer model for this year 2020 this video can’t be used on the 2017 2018 2019 am I correct?
Hi Anna, As far as I know, there are only 2 different cutting mechanisms. They are both detailed in the video. Check there to see which one you have. Chances are it's the newer one featured in the repair video.
Roxanne Stitches thank you so much for all your videos! I watch them all the time! I hardly use my cutter because I didn’t want it to break and then not be able to repair it. But that was the reason I bought it in the first place! So if it ever does need replacement now I can figure it out myself! Stay safe! 🙏🏼🥰
Hi Anna! Use it and enjoy it! It's the best feature ever!! Stay safe too!!
Amazing tutorial! You even showed us how to properly disassemble the case!
I have an old japanese Brother Embroidery/Sewing machine but the cutting mechanism is very annoying, it keeps on jamming the bobbincase and automatically cut unprompted as I sew and embroider, ruining my projects. I just want to remove the mechanism totally.
Hi Joshua. Thanks. Sorry you're having issues with your cutting mechanism. Hopefully there's a tutorial to help you too.
Thanks a lot. Very useful video
Glad it was helpful!
You have made my day! Thank you for sharing
Hi Caleria! I'm so glad! Thanks for the kind comment.
This is awesome!!! I really need to give my machine a good cleaning and have been struggling to figure out just how to get into all the nooks and crannies where the lint builds up. Do you have a video detailing how you clean yours, I've only just found d your channel, if not it would be most helpful. Thanks so much
Yes....here's the video link: ua-cam.com/video/Y7B-6uW7b20/v-deo.html
Thank you so much, you helped a lot
Glad it helped!
thanks. really annoyed to have my favorite function out of commission! it is just too bad singer couldnt design this machine more efficiently. having to disassemble so much of the machine to replace a blade is awesome. im glad i found you, other videos just show a little piece being removed and the blade replaced.
im mech inclined so im game to try this. if i have the hand strength. btw, you have lovely hands.
HI GC!! You're so welcome! Fixing the autocutter was the most asked question I was getting, so I had to figure out a way to help everyone!! I'm so glad to have helped so many people with this video in particular. It's the best feature of the 9960 and we do get spoiled with it. Happy Sewing!!
Thanks for the very detailed video for us 9960 users!! Please make more, maybe one on cleaning or maintenance oiling? Mine is only 6 months old but want to keep it running in tip top shape. I always clean under the throat plate but maybe there is more to do on a routine basis? Thanks again!
Hi Brandon. Glad this video was helpful. I already have a video on basic maintenance. Here's the link: ua-cam.com/video/Y7B-6uW7b20/v-deo.html
thank you so much for this video! it was very very useful!
Glad it was helpful!
Thank you! this has been not cutting and I have no service near me to fix. Thank you for the step by step!!!!!
Glad it helped!
Oh my goodness, thank you SO much!! This is exactly what I needed!!!
You are so welcome!
Muchas gracias saludos de Perú me ayudaste mucho
Gracias por el amable comentario. Me alegro mucho de que mi video haya sido útil.
Thank you so much for this video and tutorial! This was easy to follow and detailed from the beginning to the end. You have saved my machine and my sanity!!
Hi Holly. You're very welcome! So glad it helped. Can't be without the auto cutting feature.
Hi 😃!! Thank you so much for this video, you just saved me and my machine that I love 😍.
Keep up the good work.
A big hug from Lisbon, Portugal.
Hi Maria Glad I could help. Hugs back!!
Thank you!! Thank you!! Thank you!! 💗 I will work on mine this weekend.
Hi Charlotte!! You're very welcome!!
Very well made video, describing each action taken. Wish you could do it for a Brother Quattro 2 embroidery machine, as the auto cutter is somehow out of alignment and grinds when I use it. I'm hoping this helps though. Thank you :-)
Hi Bessie. The cutter can become bent if the button is pressed more than once without cutting. The cutter can get stuck in it's path and be unable to retract back into the mechanisms housing. This may be your issue. If so, when it's stuck, gently bend it back into position and give it a good cleaning out. Hope this helps.
Thank you! My blade fell out last night. Now I can fix it.
Hi Susan. Glad you found this video helpful. The auto cutter is such a fabulous feature that I'd hate to be without it.
great video. Walked us right through it very well. Unfortunately, did not fix mine, darn it all. Not sure what to do next.
Hi Christe. Unfortunately, there's a tricky step in there that you may have missed or not reassembled correctly.
Mu sliders were out of alignment, really look hard on the demo, it helped me get mine aligned and working, definitely worth step by step instructions
Wow. Big job!!
Hi Linda. It's so worth it! One lady in our FB group owns 3 9960's and she's fixed all of them. She also helps others in our FB group if they need help. It's such a great feature that we get spoiled.
Very nice video. Thank you for taking the time to make this and share it.
Hi David. My pleasure! Glad it was helpful!!
Absolutely brilliant thank you so much 👍🙂
Hi Helen! You are very welcome.
Thank you very much! ❤
You're welcome 😊
Thank you thank you!
Happy to help!
Amazing video!
You are so kind
Thank you for creating such an easy informative video.
You are welcome! Makes me so happy to hear how many people are using this video to repair there machines! Thanks for the kind comment.
That’s amazing! Thank you👏👏
Hi Melodee. You’re welcome 😊
Thank You so much! I am wondering if it will work with mine though? Mine is a 2015 or 2016. Thank you so much. Your so informative....
Hi JG, check the photos on my website to see which version you have. roxannestitches.com/video-how-to-repair-the-auto-cutter/ Chances are you have the newer style shown in the repair video.
@@RoxanneStitches Thank You for your help! You sure are appreciated!
Happy Sewing!!