Very much appreciate you guys showing things without “YouTubing” it and making it perfect. You’re respectful and understanding of HH and issues but also we see how frustrating it all is. I love Nikki saying it’s gonna be good so many times like she’s trying to speak it into existence and give herself positive affirmations. I love how resilient the Wynn’s are and try to laugh it off. Hope it all works out. Safe travels
I agree it's a very respectful and responsible way to handle the issues, don't poop where u eat as the saying goes.... Must be damn painful tho to see ur new boat full of new dings and scrapes, hope it all get rectified soonest.
It had better be good because a lot of people watch these videos who will have money or do have money to buy a catamaran. I know I was looking at HH because of these two. Now i'm starting to get leary.
@@chefevielee you think this is make you leary of HH, look at Ruby Rose problems from Seawind. Seems that Sailing Awen's Outremere has been the highest quality, although who knows if they've shown all the problems on their videos.
I sold my boat 11 years ago because of reaching 70 and unable to stop growing older and weaker and have lived vicariously through yours and others channels since. I’ve questioned my selling decision many times since then but watching you guys today has reassured me that it was the right thing to do. Man, I was so worn out by your experience that I’m gonna have to take a nap. When stuff like you are going through happened to me I didn’t even want to talk about it with my wife but you even add the hard work and frustration of taping and editing all of it. WOW, you are the strongest most hard working and optimistic couple on the water in my opinion. Stay strong and beautiful in your journey, and know that some far off day you’ll probably look back at these videos and wonder how you ever did it. Love from us!
Great comment Gary. Hope you enjoy all of your journeys ahead. At 52 I’m thinking the clock is ticking to fulfill my sailing dreams before it’s too late ⛵️
I'm going into twenties soon and your comment just make me have an existential crisis. I do not want to live a life where I know I will grow old, weak and die one day and I cannot escape it no matter what. It feels depressing when you look ahead of what's gonna happen. Life is so short and fragile.
@@grapefruitsyrup8185 Don’t waste another day worrying about that. I’m having a great time with grandchildren, fellow codgers, woodworking, napping and watching UA-cam. I’m gonna die, but not today…and if I’m wrong about that, you’ll get no apology from me.
@garyfairbrother5532 Exactly! So much joy (and wisdom!) comes with aging, not just "health issues." I look back with appreciation on all of the things I did in my younger days, but I am also appreciative of all the good things in my life now. Not better, not worse, just different. 😀 There are struggles of many kinds at each stage of life. Learning how to overcome or adapt to the challenges, be grateful, and to enjoy the moment is a big part of happiness and satisfaction at every stage.
Well at this point it's not going to get their service done. Any quicker to cop? An attitude. In the end should HH not keep their word and not deliver what they promised. They have a means of dealing with a situation. I hope that they get everything done that's supposed to be done.
Jason and Nikki are very patient, infinite optimism. I crewed the first voyages of a brand new boat. Really well made, endless problems, little support. All the promises of 'first port we'll send a team to take care of any problems...' Nope. (Would I work with that company or those people? Sure. They're good people, it's a great boat, but it's a boat. Very complex. I think a future interaction, with all the experience I've gained, would be more 'rigorous,' but good. When I flew in I had 80 pounds of boat parts, spare pumps, dinghy lock, impellers, etc... I also brought a lot of things I thought might be useful. I should've brought more. If I did it again? Instead of flying with 150 lbs of luggage, It would be 250 lbs. Shipping it would've taken longer, cost a lot of custom duties.) On the port side some of the stanchions and the rub rail were leaking. This at minimum should've been immediately addressed. They should have caught it at the factory. 15 minutes with a power washer or hose would've revealed a problem. We couldn't figure out the leak because there were so many of them. After about 6000 nMiles of sailing the owner said because of all the rough seas we'd been through, things breaking, he thought the boat had dropped in value about $50k. Seemed reasonable. By the time I left the boat and the owners took it to a boat yard, we'd sailed 7500 miles. Just chaffing issues were huge. I've seen many day sailers on UA-cam and even my own boat, things that I know within a week at sea would chaff through. Yet these boats can sail for years without any chaffing at all. It's the difference between dropping a drill bit on a piece of wood a hundred times and sticking it in a chuck and turning on the drill. Later when we met up again, another 1500 nM, they told me about all the fixes and upgrades. I reminded him what he'd said and said I wouldn't hesitate paying $100k more for their boat than a brand new one. New boat problems. Going to make anyone nuts. So Nikki and Jason, very patient. The bottom line of the boat I sailed on is that it's build quality was top notch. It was a catamaran, so I was thinking about 'Lagoon problems.' I made notes of dozens of places on the boat that if it moved I would be able to later see if they were moving and if it returned to the original positions. I thought I spotted one in the main doors. Nope. A shirt hanging up to dry got caught in the door on the starboard side making the port side latch a bit out. So it wouldn't take much. But it was solid. It's a terrific boat, with new boat problems. If you don't know the difference between things that can be fixed, but the company....., and the basic structural integrity of structure, mast, standing rigging, engines, etc.. new boat problems could make you lose your mind and give up sailing. (But never buy a new RV in the U.S.... ) Me? My dream used to be buying a cat like an HH, now it's buying a used cat like the HH owned be intelligent diligent owners. If the boat market really made sense a year or two old 'fixed' boat should be worth more than brand new ones.
As someone who has started talking to HH about a 44, I appreciate this video very much. It is a very large investment and I'll be watching their response and progress. Thank you.
They should have used S glass because E glass and carbon need to be isolated from the hardware or the electrolysis corrodes the metal. S glass blocks electricity .
I don’t know any more patient, thorough & considerate people than Jason & Nikki! They are eternal optimists, and to see them dealing with many challenges from being stuck during the lockdown, to being without a boat after selling Curiosity and waiting for their new boat and now all these issues! God bless them!
I just have to say, God bless you guys for all your trials and troubles. I hope HH pays for all your stay and gets things fixed right. And also, I know behind the scenes you must have tears, frustration and some righteous anger, but in all you two have shown much more grace than I would have. You don’t sugar coat your boat life and that’s why I totally appreciate the work you do and your transparency. You two are amazing! Praying for better seas ahead.
there is only so much sugar coating that they can do, when the problems get to be as big as these two people are having to deal with you dont have much choice other than to say it like it really is.
Hey guys, great video as always. You might consider sending some of the rusty stainless bolts off to a reputable inspection company for a metallurgical analysis. I suspect there is more to the story. Many overseas vendors supply inferior hardware that is sold as 316 Stainless but may not actually conform to any standards. I would expect HH to vet their suppliers but you never can tell.
Appreciate you keeping it real! The fact that HH didn’t have a responsible individual at the haul out for probably their most visible build tells you everything you need to know
The fact that HH stepped in to add seasoned staff and that they have committed to making everything right tells you everything you need to know. Not every fix goes according to plan but making sure that reasonable customers are satisfied and that you stand by your product speaks volumes. I have worked field service for years. Wrong parts and accidental damage are inevitable. Fixing your mistakes and getting help when you are in over your head is expected. This may have been a learning opportunity for a junior or less trained staff.
@@timothydomer3740 we are on the same page except the manufacturer knew of serious issues and let that junior staff fail. As a business owner, you do everything in your power to make sure things this visual go correct. That $5k it cost to send a project manager would have cost a lot less than this bad marketing.
It's the "Bathtub Curve" of problems with a new product. There is a relatively short period where lots of breakages / issues occur. Once these are all fixed you get many years of relative trouble-free ownership, then issues start to appear more and more frequently as you reach the 'foot' of the bathtub... Jason & Nikki, you are handling this extremely stressful period in a very dignified way. God bless you both and we wish you good health and fair winds! Chris 👍
@@HoosierPete69. I think Nikki and Jason would drop us a clue if they needed to, but they seem keen to support the HH company in their efforts to become the makers of the must-have catamaran; so - IF i were in the market to buy an off-the-shelf live-aboard ocean cruising cat - I would not be put off by what they have shown us; rather, it's what I would go for. Maybe I'm gullible.
Holding folks accountable in a respectful and professional manner, from you and the company, is really educational. Appreciate yall sharing your experiences.
@@Steve-qn8gn Here's a few: - no matter how much you research and prepare, things will go wrong - make sure the company you buy from is reputable - always have a warranty - be adaptable especially when things you want to control is not a reality - be realistic with my own expectations.
Here's a few more: - its more than ok to be frustrated at the circumstances but I don't need to take it out on people - when things get frustrating, go to a hotel (or another place that's comfortable) to collect my thoughts and chill out - medical care is important and I need to make sure I have insurance or cash when I travel - just because they're smiling does not mean they aren't hurting - you can't leave things to chance and blind hope that things will work out
@@Steve-qn8gn A few more: - a good attitude means more than just looking things from rose colored lenses but also with a pragmatic and practical approach - When things don't work out as you hope, there will always be folks you can spend time with and enjoy their company Hope my replies helped to answer your question.
@@Steve-qn8gn They may be cliches to you but you asked what I learned. I am not under any obligations to buy a catamaran that they chose. I'm not here to defend a personal choice they made nor am I required to investigate their claims in sharing their experiences. I watch for entertainment reasons. I appreciate you asking what I learned. I do want to state, no further need to debate or question this video as this is not the forum for such conversation.
After this, I'm not sure how many future HH owners there will be :) Sorry, but I've seen a few of the videos from these folks, and maybe YT is just feeding the the problems they've had, but they seem somewhat hexed. I wouldn't sail with them, especially on this boat. Wait until that deck hardware fails and the rig comes down. If these are the problems they can see and find, how many can't they see and haven't been found?
This is "The old man in a nursing home in Ohio "and you bring so much happiness to my day letting me see you live your lives through your eyes. Thank you both so much and stay safe and know there's an old guy that loves you both ❤️!
I think Keith And Renee on Zatara Had it correct when they where looking New......And Said Nah we just keep what we have and Improve on the Model we have. HH May be the Bees Knees but at the End of the Day the KISS principle seems to win Out. More Concerned on Nikkis Health concerns !!! Dont mess around with that seek the Best Care. Following Along Guys !! And THERE IS NO EXCUSE FOR SCRATCHES AND DINGS AND DAMAGE ON THAT BOAT !!!! HH IS RESPONSIBLE FOR THE WORKERS THEY PUT ON YOUR BOAT.
You all are too kind. The crew doing the warranty work have a punch list. It's not that they forgot, they just didn't do it. Yes, they knew they would have to come back to finish so they went home
This video really explains what I’ve been watching over the last few months. I could see your reaction and it was not aligned to the delight I expected. I really hope you get the quality that you paid for.
Being the Guniea Pigs of this new prototype craft really helps the manufacturer HH and all of us subscribers make decisions for future boat purchases. It also helps boat material suppliers understand how their products will be used and installed. Yes it's frustrating but this is awesome content and it's very noble of you to be the "Testers" so the rest of us don't have to endure what you are experiencing.
I think the first decision/change HH needs to make is to have a project manager on site to oversee this first round of warranty work. Worst possible publicity for them. Does anyone think Bering would leave The Nauti-Peeps on their own with this ?
I understand new boat issues but Geez!! I feel your pain I see it in your eyes.. Thanks for sharing.. I sure hope they take care of you!! please keep us posted.
Hi Guys, newbie here, thanks very much for your videos! I went through a new 40' build where the boat was constructed by Pogo Structures in Brittany and I live on the other side of the planet. What could possibly go wrong? 😁 When the boat was ready I flew over for a week of commissioning. Two minor defects found (both pointed out by the yard and resolved within the week). After commissioning we dismantled the boat and shipped it round the world. 5 years of hard sailing later and we had not had a single defect or repair that could be attributed to the design or the build. Not one. The worst thing was a hydraulic oil leak after hitting a whale at speed, which I can't really say is a fault of the equipment! I just felt it important for people to know that it is possible to buy a new boat and have zero defects. Cheers! .
Pogo 10.50 owner here, Pogo is simply an amazing yard. True sailors building real sailboats. Enjoy your Pogo 12.50!
2 місяці тому+2
Funny, I just watched the video with all this building issues and I was thinking to myself. I haven't had one of those problems. Just sailed 3000 Nm with my new Pogo 44 and everything is just perfect. I think it's really down to the shipyard, the model and material. If they went for a completely new model and it was one of the first hull, then more problem can appear...
Your Cat might be one of the first, but it's one of many that HH have built. Your tolerance and patience is amazing, much, much more than I would have been able to summon in such circumstances. Have watched several HH company videos, all of the management praising their own standards. All those "1000s of parts" you mentioned are nothing new, just in a reletively new hull/s. HH can be grateful it's you and not me. I would have expected a 100% buy-back. Respect for you two. Hope you're both now well again.
Well guys, it would seem like you two have the intestinal fortitude for long distance cruising.
2 місяці тому+1
not that easy the 100% buy-back. You need to be patient and very diplmot and constructive with the shipyard to solve all the issues. It can be sometimes very complicated but diplomacy is the key
Yes, I do understand and thank you for your comment. It's just this attitude that companies have these days. Sell the product although it hasn't been completely tried and tested and wait for the claims from customers. Buying anything that big and expensive, then putting hundreds if not thousands of miles between you and the builder is always going to cause issues when claims are made going forward. My point was HH own very polished marketing of their own products. I guess that every single item built into that boat have been installed in many before. The faults experienced here are like reading a comedy or errors. I personally would choose a European manufacturer, taking the higher price tag as giving me more peace of mind should things go sideways.
2 місяці тому
@@robertw.1499 yes but building a boat is like building a house or even more difficult because of the salty element. There is so much parts, area that can be damage, only a tiny error can lead to big issues. There is also all the customs options added from the customer that the shipyard is not used to and can lead to an error. I would indeed also choose european shipyard for the building. Like instead of the HH, I would have chosen an Outremer. Altough this HH looks absolutely marvelous.
I’ve worked on yachts, mainly cats, since they started putting these flexible solar panels on the roofs. They seem to massively overstate the power absorption capacity of these newish technologies. Also the halyards being too thick from factory and having to downsize and change to dynema is a recurring thing to. You seem to be a lot less pissy than many clients I’ve had. Props to you. Good job on being great owners.
You are two very respectful costumers for HH Catamarans and you may expected this or got the boat on discount for prototype testing. On the first video I did expect you are one of the first catamarans of this type and now you said it is number three. The initial quality of a prototype does not say anything about the quality of a series product or the lifetime of this product (boat). It looks like very common problem with an over motivated sales time pushing the time to market too hard. Happy prototype testing! If you do not have a infrared heat camera consider buying one, because it might help you finding maybe dangerous heat short circuits in the solar panel. Broken solar panels can get on fire if parallel connected panels aren't fused against each other.
I have to give you guys props for your patience in dealing with these issues. I would have gone absolutely nuts over the electrical issue that caused problems with the engines. The possibility of future problems on the engines would have me going off on any company, no matter how much or little money was spent. The damage caused by the yard workers is definitely unacceptable, hopefully HH steps up and does the right thing in fixing the problems. Well done to you two for keeping a professional public face in dealing with this. Look forward to seeing how things are handled going forward. Stay safe out there on the water.
Ugh moral of the story be the 10 both not 1,2 or 3. You are giving HH invaluable information on this build. I am sure they will get everything corrected. ❤. Lots of Love to you all .
They have a carbon fibre saloon roof ? I fear that all of the deck fittings may need to be replaced and every mounting hole oversized filled & redrilled.
You guys show incredible resilience and grace when most people would be spitting nails. I think HH got a pretty easy ride from you in this video and hope they repay the debt they owe you for not throwing them to the wolves. There are no rainbows without rain, thanks for keeping it real.
The ability you both have to adapt and absorb the situation is inspiring. Although the view helps, when you said day 37 I would have lost it by then! Fair winds.
While sitting here, in my comfy place in FL, i felt actual aggravation on your behalf...! Seriously, my stomach was doing that tightening, aggravation thing, lol. You two have been dealing with high stress for a while, then, migraines, other bugs...jeez! You are two of the most positive and patient youtubers, and i could see the stress in your faces and hear it in your voices. I truly feel for you and i hope your really on the other side of these troubles with new crew aboard and (hopefully) most of the problems fixed. Sending love, hugs, and positive feelings your way! ❤Lauren
Your experiences demonstrate the complexities and significant financial resources needed to support a cruising lifestyle. I think many people mistakenly expect it would be simpler and less expensive than living on shore.
I believe that might be a Toss-Up? Nikki and Jason did a comparison a long time ago in one of their earliest episodes and found - living on the Boat vs. Land - Boat Living is cheaper than shore living. I don't know if that still holds true when Cruising the 7 Seas!
Hi, you both look totally exhausted, whether it's from all the frustration and waiting and stress or health problems or all of it: I think, having company, having different things to talk about or to do will help to loosen up the depressed mood. I really hope you can enjoy the time! Welcome on board Mel & Coop! 😊
That's a bummer about all the work not done right. Always remember to be grateful that you're still alive, and the boat hasn't sunk! We're tied up to a fishing boat shaking out the aches and pains of having weathered a completely unforecast storm with 10'+ waves and 23+kt winds, when 5-10kts and 2.5' seas were forecast and what we were prepared for. Much
PS: be glad they let you KEEP your camera gear and cellphones at Austal Yard. At a government project at a yard in Seattle we worked at they would DRILL OUT the camera on your phones, and absolutely no recording gear of any kind was even allowed past the gate! :-o ;-)
Living an adventurous life comes with "adventures". You can't plan ahead for things but you become experts in adapting. You guys are doing amazing things and we are the lucky ones being able to experience your life from behind a computer screen & keyboard. Thank you.
I would be a bit concerned that the stray current corrosion issue damaged more that what you can see - with so many systems and tanks and plumbing and computers and motors and sensors and wiring on the boat, there may be more latent damage that exists. It may be worth having a 3rd party survey done to document the condition in case you have failures or other issues prematurely. That’s just one of those pervasive systemic problems that can hide, like mold in a house or a flood car… not to be a negative nelly but we are along for the journey, so sharing the concern…
REMEMBER a few key points. The HH factory had experts in each area of the process. The workers live and work in a unique factory town which is the best of the best. The factory was hospital sanitary and workers wore booties, overalls, PPG, not only for their safety around chemicals but to protect stages of products and finishes. HH chose to partner with Jason & Nicki for several reasons; an important one being priceless (word of mouth) advertising. Because they knew they would stand behind their product, they had an opportunity to test and learn from people who love documenting and would be patient. The situation now, at a place far out of HH reach, they have a few repair people that have never been trained to the high factory standards. HH probably needs the capital from 1-2 more ships to complete the new yard in Phillipines. Which I am sure Jason & Nicki will visit in a few years to be able to report what great strides they have achieved. [I am not an HH employee] That all said- that large gouge-hole in the salon? white wall, the scratches on the black carbon counter. (I would cry). fiberglass mess, dirt on fabric chair, should not happen at any repair shop for any reason. That is laziness, total disregard for another's property, and negligence. And the TV scratches might be particles flying around from another job entirely? Who knows. Those workers probably don't have the same personal backgrounds and are unfortunately the only ones that could be found. Very sad. A comment from LRSTFJ mentioned management. And that is what Nicki said- HH has sent people to start the process. I wish you fast results from good managers to help guide the workers into pride and positive results. Happy waves!!! Feel better!!!
Nicki no wonder you had migraines with all that stress going on. Hope all will be ok no your back on board, Welcome Mel & Coop have a great time and hopefully you'll all be happy, take care
i have been studying causes and effects of cortisol on my metabolic health. Wow ! sympathetic nervous system fight, flight and freeze. the key is to calm down before reacting then fully appreciating all that is right. I love you and the splendid videos. Thank you!
Some comments. 1. Good that HH changed the header tank etc due to stray current. Keep an eye on the engine bearings, which are usually copper lined. Not normally an issue, but you appeared to have a significant stray current problem. 2. We purchased a 2 drawer Vitrifrigo fridge/freezer 4 years ago (tomorrow is the actual purchase date). It was highly recommended by a very competent marine refrigeration engineer. As a former marine engineer with a fridge endorsement, I was very impressed with the build quality. It continually broke down during the warranty period (and repaired by the same engineer that recommended it). 3 years in the unit totally failed and being away from our home country, we were obliged to use a third party agent that claimed to be an authorised agent (but wasn't). They rebuilt the unit - new controllers throughout, new ventilation fans throughout, change of type of gas (gas that was in use was banned in the country we were in) and several leaks repaired. Vitrifrigo never replied to the dozens of emails I sent them, and the original seller merely referred us back to Vitrifrigo. Great unit and very happy to have it on board, but frustrating that what was an expensive piece of kit failed so often.
I’d really hope the next video they release is them outing hh, coming clean about how they were trying to protect the company because of there investment and the deal they made,but things have gotten outta hand. Hh dropped the ball and it’s clear you guys aren’t happy. Everyone makes mistakes. Just get out before it becomes a permanent mistake. We are here to see yall succeed.
Spent 2 years full time in a large diesel motorhome…spent a couple of months living in repair yards. It’s hard to stay positive sometimes. You are doing well!
Omg I cannot believe how much damage happened during the work let alone the issues that needed to be fixed. I would be devastated to have my new home damaged like that by people who are meant to be fixing it.
Having owned a company where we needed a warranty and service department l can assure you the way you are approaching this is correct. Patience will get you where you want to go. Your attitude towards this is great.
You were right to expect better, and I understand your frustration. A new boat, like a new house will have minor issues, but it is disappointing that these were not picked up during the tests with HH staff. But there were major problems which should never have happened, the engine for example. I think these issues will warn off potential western purchasers looking for a good deal from using this yard. Hope things improve for you, and that you both stay well.
I can only think of Ben from Nahoa and what he would do in this situation. He is a no BS kind of guy. I feel that HH should take care of all of the delay expenses.
I love the way you are so open about the good and the bad. I must admit I’ve adopted your “it will be fine, all will be fine” mantra and it really is true 98% of the time. Attitude is everything!! Hang in there, being “Guinea Pigs” for new technologies isn’t easy. ❤️
You guys are so lucky you found each other, Jason seems like such a good guy and Nikki is a charm. Having said that, I have been freaking out just watching this video. Nikki's MRI was very worrying, pictures of your beautiful boat being damaged by clumsy workers was hard to see so I am wishing all goes right for you both.
I would sail that boat right back to HH headquarters and not leave until every single problem is fixed period. They clearly used substandard materials and possibly workmanship. Electrical engineering isn't a new concept. How are Haul numbers 1 and 2 holding up? Why on earth did they even send you to a repair center that has never even finished a boat? There. I vented for you. Hang in there Guys!
As you say, teething problems are to be expected but sad the new factory was unable to handle the repairs correctly. Glad HH brass will live up to the warranty and get it done right. Hope the new crew are good to have onboard. Thanks for a great video.
Not surprised with your issues, a good understanding of materials is paramount when building anything. Carbon fiber is a great material but it’s not fiberglass and this can be easily overlooked by small builders with all the pitfalls to follow! To be a pioneer of sorts always involves risk, but the rewards can be great!
@@alexisr5199 Well she did say it's been an expensive 40 days. Which leads us to believe they're not covering it...yet. But maybe they will after getting a bill
Wow guys! I'm almost in tears here after watching your video. I've known you guys long enough now to be able to read the frustration that you're going through. I have no reason to be plus or minus about HH or any of the companies. But as an outsider looking in, I think you should be totally reimbursed for the expenses that you've incurred in hotels and all the rest of that because of the warranty work. Maybe they should actually be paying you for testing lol. I'm a sailor. I have nowhere near the experience that you guys do. But I'm actually very happy to see that the main sail problem is being resolved. From a couple of your other videos, I was like oh my! I was trying to figure out how that would work if you were in heavy weather and you had to drop the main sail with the difficulties that I could see. And you had extra crew on board; what if it was just the two of you. I still love you guys and appreciate you. I'm amazed at your patience and fortitude. As others have said, I'm also impressed with your straightforward reports about the truth of the situation. Please continue to be very careful as you shake out any remaining bugs. Hang in there, because as an old friend of mine said many years ago, "this too shall pass". And Nikki, I would be amiss if I didn't say I'm worried about you! Prayers my friend!
I worked on yachts boats before. I live in South Florida it seems to me like they didn't use good quality stainless steel. The way you can tell is if the magnet sticks and there's a little drag that's a C grade you grade stainless steel A B and c if it's a grade A the magnet won't stick at all, but by the looks of it it looks like it's a grade c
💕 Wow. What a model of resilience. Hope you’re ok Nikki. Having health issues in addition to the boat stressful situation puts life in perspective. Wish you health. 😘 from 🇨🇦
I have solved all these problems by not buying a hull # under #200. All new boats have issues. By 200 boats the problems are solved or they are out of business. Your video was very kind to HH.
Just watched your latest video and boy does my heart go out to you guys . Glad HH is standing behind the product and fixing the issues. Word to the wise - be very careful about over propping the engines. If not in alignment with engineered specs , it causes excess load and premature burn out on otherwise healthy diesels that should last thousands of hours. Even if it means the manufacturer needs to reevaluate “marketed” boat speeds vs actual at rated loads, you don’t want to over prop because at 1000 hours your diesel is going to go caputsky - which will cost $$$$. And it will likely happen after the warranty expires. Don’t take it from me, get a good diesel mechanic + the engine manufacturer + HH to verify and commit to extending warranty , before you make changes. Thanks for all the videos and great work you do. Wishing you the best of luck and happy sailing! - Andrew
You are the bravest couple I have ever seen. From your first RV (which I watched real time) to this venture into the unknown of an all electric boat (in a salt water environment) sailing around the world- WOW! The learning curve has been fascinating to watch THANK YOU 🙂
Thanks for all your candid comments from this last warranty experience. My wife and I will be meeting with HH in a few weeks at the Annapolis Boat Show, so you’ve given us a few more questions to ask…
When you were looking at different cats I honestly thought you would after years of experience buy an Exquisite x5 or x5 plus. Amazing logistics very knowledgable owner thought it would be a perfect fit. I do hope these people at HH realise your followers are waiting and watching for a positive outcome. Positive utubers like yourselves can have great influence over people’s buying choices. Stay safe both and fair winds❤
Whoa! Man, it is just like you were assigned an alpha version of the catamaran! In a product release cycle, "alpha" is earlier than the "beta". Considering the number flubs and the depth of the worst of them, it seems reasonable for you to get a big discount. Much more than your expenses. You both are looking great! Very great!
As a steady viewer of several years, I find myself angry watching this one. The Wynns are great people, optimistic and thoughtful and kind. I don't like seeing them being mistreated, intentionally or not. I would suggest that HH's reputation is on the line considering this channel has 630K subscribers and this video has already had 187K views in only 13 hours. I would be very upset to have unnecessary damage done to finishes by careless and untrained employees. HH miscalculated, I'd say, in letting these most influential customers set out on a long journey to a factory they acknowledged was not ready for prime time. If I were the owner of HH, I'd be on the next plane to Cebu. The Wynns are being more than patient and diplomatic. I get that, as the boat needs to be made right. On a lighter note, happy to see new "crew" on board. I hope that is a great experience for everyone!
Ouch for being the 1st at that location but I can only imagine how appreciative H&H is for your due diligence. Bless you both for all this hard work but hope you’re enjoying some fun times on the boat now!
You two are wonderful. You are so patient and gracious with regard to the issues you have experienced to date. No doubt you are on what we in the engineering field refer to as the bleeding edge of technology. You have a lot of new things going on with your mechanical propulsion. I was quite shocked to see you running at 3600 rpm and not breaking 8 knots easily. After reflecting on it, I believe that your diesel engines may just be too underpowered for the size of your vessel. Our Lagoon 42 has two 57 hp Yanmars and we seldom run both when we are motor sailing and we keep 6 plus knots at 2200 RPM. I hope they get everything sorted out and that you don't have to compromise too much on boat speed when running on engines. Cheers!
The prop pitch is a tradeoff between speed under motor and power under regen. I think the regen has been oversold once again, and you will probably increase the prop pitch in the future.
You deal very well with adversity and obviously understand that life is 90 pecent how you take it and 10 pecent how you make it. Wish I could do so well. Thanks for providing good examples.
HH should be grateful for your approach to this situation - and express that gratitude by honoring the warranty, plus more. Also, it's great for you that the world gets to see your experience with all of it; keeps companies honest... Or else?
Hello from Portugal. If I may offer a word of advice... Always buy bottled mineral water. You don't know how the water is treated. This is the first safety precaution you make in a land you don't know. I wish you all the best and stay vigilant, this is certainly not your first trip. We often make mistakes out of overconfidence. Cheers
forget the bottled water, it can just come from the local tap, drink beer, no bad bugs in beer, and boiled drinks, tea or coffee, also drinks like fanta or coco cola, are made with local water, along with ice, so beer is good
You two are the most positive, sweetest people on the face of the earth as you deal with all this frustration. My husband and I purchased a performance cat and had teething problems for almost a year. Our problems were not as serious as what you guys have had to deal with, but still frustrating. The unwavering commitment from builder is a must. Although we were not happy about any issues, we loooved our builder. Now, almost 2 years later, we are super happy. Stay strong. This shall pass and on to happier times.
We are so very sorry that y’all are having to go through this. Yes, some of it would be expected with a new vessel and especially new model. But that doesn’t lessen the frustration. Thanks for sharing the realities. Enjoy your time with your crew.
Amazing review. If you want a sailing couple to review a boat, it is the Wynn's. Honest and can document and help resolve the issue. My question: is Nikki ok with the migraines. Hope the MRI is ok. Wishing you all rest and blessings.
You guys are way more understanding than i wd be . Im learning. The rust issues tells me thats inferior stainless steel metal they used rather current issues. I hope im wrong. That shocked me at 2 months old. To fix all that would be a nightmare. I guess you have to stay there till its all fixed? I would make them replace all of it.
Same state as Ruby Rose boat. A ship is a ship... there's a lot of little details the could only be adressed AFTER building the ship. New boats, lots of checks and adjusts. Despite that, it's a beautiful ship, with a great crew. Thanks to videos like this, we learn much more how and where to search for possible missfits that need to be adressed, new or used boat. Great video.
Thanks for the enlightening dive into the issues, not shying away from the PITA stuff is part of what makes your channel so good. It's good to finally hear about all of this, because it did seem like there was a current of "underwhelmed" running in many of your videos since taking the boat; like there was always some stiff upper lip while saying, "the glass is half full right... right?"
Since it wasn't brought up , glad to hear that "Jason's dishwasher " didn't have any issues . . . ( lol ) Hope Nikki's health situation is only temporary
What a great video! You both have provided a great service to yourselves, HH and this community. HH is so lucky to have a "partner" in the process of bringing a new vessel design into production. This community has been able to see your struggles, frustrations and your great "can-do" attitude; it's a great example for all of us to learn from. And you two should be so proud of yourselves. I'll never want to stop taking this journey with you, even if I'll never set foot on your boat. Your story-telling is superb. Hope you both are feeling better.
Jason and Nicki are being extremely polite as they would never get the warranty work done. I would expect a better service from HH for the cost of the boat. Absolutely would not go anywhere near HH now after seeing how they didnt have a grown up managing the amount of warranty work required.
It's hard with new things, even here in the states. I'm a heavy equipment mechanic in AZ. Even teaching my apprentice how to do things of good quality is an uphill battle. I blame country music 😂😂😂...... but when a whole new facility. Everyone is new. New boat new problems. Some of the issues like the sink drainage, I foresaw that and I haven't even been on a boat. Engineers don't know much, every mechanic would say that. But mechanics are smart because engineers mess up. Even in heaven, I like to think things brake because I wouldn't know what to do with myself. It's a part of the process. Even from HH or Kenworth or CAT or Ford.
So glad you have Mel and Coop as crew for a while! Nikki, please take good care of yourself! I hope you & Jason can finally relax and recover! I'll be eagerly awaiting your next video about the repairs & refurbishing of your home. Fair winds! ❤️🙏❤️
I followed you regularly when you were RVing. I'm glad you have enjoyed your time on the water. I've done both and enjoy both. We almost bought a South African cat, but wife became disabled so backed off. Your enthusiasm and life style is to be respected. You've come from being novices to very experienced mariners. I'll check on you regularly! May you have fair weather and following seas!
@@leecowell8165 "ts a cat.. those are for protected waters only." Is that so? I'm not trying to be confrontational here; it's just that there seem to be quite a few cat sailing channels that sail the oceans.
Nikki Jason hi from Alberta, Canada. Always the class couple of the cruising world. You went into this order eyes wide open knowing it was hull number one and what comes with that. Calmly as possible managing your own interests while ensuring HH completes delivery as deficiency free as possible. No bitching, whining etc all business huge kudos to both of you. 🤞the end is in sight.
Cudos for the positive attitude. Those are not petty issues you're dealing with. My husband builds boats with carbon and says HH should have epoxyed all carbon holes with bolts in them or used titanium bolts . Please be extra careful with your 1:1 , the load can double. Wishing you all the best . We love your channel.
Wow! I feel stressed out with all of these issues on a brand new boat! I will feel better about the company once all of the issues are fixed, including the solar panels. Thank you for sharing the real life that you are leading, not just the sunshine and🎉 rainbows.
You guys are incredibly kind and understanding. I wouldn’t have cut them so much slack. I hope they’re covering your living expenses every time you have to move off the boat for them to fix things!
Been watching your videos for years now…love em! Aircraft mechanic here… boating and aviation are very similar in how the industry produces low quantity of each types of boats/planes. The 1st 10% of a new model produced always has major teaching issue and they never live up the advertised claims in performance…after 10% produced, things then to be acceptable. The stray current is a prime example of teathing. So, all your issues are to be expected, but the downside is more will likely appear. As long you don’t have any structural integrity issues, things will be fine, albeit annoying to get fixed.
The carbon fibre current issue is that the manufacturer is used to working with fibreglass in carbon fibre construction every hole you drill needs to be oversized and filled then redrilled. This probably needs to be done with everyone of their deck fittings .😊
About boat damage during repairs, maintenance, and upgrades - Now that you have a nice shiny new boat with nice finishes, this is a constant battle. Doing work ourselves we have some rolls of plastic diamond plate, a couple of small throw rugs, a couple of drop cloths and a couple of moving blankets. When the tools come out, so does that stuff. We never put a tool or a part or a component down on a finish, only on the protection. We tape it in place as needed to protect vertical surfaces, especially moving heavy stuff in and out. When we hire contractors or go to a yard, we explicitly have the "protection conversation". We explain what we want, and we communicate we're willing to pay for it, including always protecting the main route on/off and in/out of the boat. If they can't or won't do it, we do it. Prevention isn't free, but it's way cheaper than fixing cosmetic damage.
Love you guys been following you for years but I think you know this boat is lemon. You can see it in your faces, that you’re hoping for the best but knowing the worst is yet to come! 2 months at sea and the rust on this boat was overwhelming, you have more going wrong than right.
That rust is totally unacceptable on a brand new boat. Every rusted fitting should be replaced not polished off. Better yet, HH buy the boat back and pay them a big settlement for all of their time lost and inconvenience.
I guess the fittings are 304 Stainless instead of 316, to cut corners and costs. If you restore a solid old boat yourself you can make it high standard and have to rely on others decisions and values.
Very much appreciate you guys showing things without “YouTubing” it and making it perfect. You’re respectful and understanding of HH and issues but also we see how frustrating it all is. I love Nikki saying it’s gonna be good so many times like she’s trying to speak it into existence and give herself positive affirmations. I love how resilient the Wynn’s are and try to laugh it off. Hope it all works out. Safe travels
"I love Nikki saying it’s gonna be good so many times . . ." Reminds me of the old joke about the IBM salesman who got married . . .
@@allanfifield8256 when he finally gets it? That one?
I agree it's a very respectful and responsible way to handle the issues, don't poop where u eat as the saying goes.... Must be damn painful tho to see ur new boat full of new dings and scrapes, hope it all get rectified soonest.
It had better be good because a lot of people watch these videos who will have money or do have money to buy a catamaran. I know I was looking at HH because of these two. Now i'm starting to get leary.
@@chefevielee you think this is make you leary of HH, look at Ruby Rose problems from Seawind. Seems that Sailing Awen's Outremere has been the highest quality, although who knows if they've shown all the problems on their videos.
I sold my boat 11 years ago because of reaching 70 and unable to stop growing older and weaker and have lived vicariously through yours and others channels since. I’ve questioned my selling decision many times since then but watching you guys today has reassured me that it was the right thing to do. Man, I was so worn out by your experience that I’m gonna have to take a nap. When stuff like you are going through happened to me I didn’t even want to talk about it with my wife but you even add the hard work and frustration of taping and editing all of it. WOW, you are the strongest most hard working and optimistic couple on the water in my opinion. Stay strong and beautiful in your journey, and know that some far off day you’ll probably look back at these videos and wonder how you ever did it. Love from us!
Great comment Gary. Hope you enjoy all of your journeys ahead. At 52 I’m thinking the clock is ticking to fulfill my sailing dreams before it’s too late ⛵️
@@thejonathanrath You need to get a move on. Aging out happened to me as well. When you can't climb the mast its time to give it up.
I'm going into twenties soon and your comment just make me have an existential crisis. I do not want to live a life where I know I will grow old, weak and die one day and I cannot escape it no matter what. It feels depressing when you look ahead of what's gonna happen. Life is so short and fragile.
@@grapefruitsyrup8185 Don’t waste another day worrying about that. I’m having a great time with grandchildren, fellow codgers, woodworking, napping and watching UA-cam. I’m gonna die, but not today…and if I’m wrong about that, you’ll get no apology from me.
@garyfairbrother5532 Exactly! So much joy (and wisdom!) comes with aging, not just "health issues." I look back with appreciation on all of the things I did in my younger days, but I am also appreciative of all the good things in my life now. Not better, not worse, just different. 😀 There are struggles of many kinds at each stage of life. Learning how to overcome or adapt to the challenges, be grateful, and to enjoy the moment is a big part of happiness and satisfaction at every stage.
You attitude for the frustration you have is much better than 99% of the people would have, so I have to give you huge props for that.
The look on her face during the first few seconds told me all I needed to know
Well at this point it's not going to get their service done. Any quicker to cop? An attitude. In the end should HH not keep their word and not deliver what they promised. They have a means of dealing with a situation.
I hope that they get everything done that's supposed to be done.
their "attitude" is likely stipulated in the contracts they signed to get a discounted boat ;)
Knowing these two and the fact that this is 3rd of this model…they knew what they were in for😉
Jason and Nikki are very patient, infinite optimism. I crewed the first voyages of a brand new boat. Really well made, endless problems, little support. All the promises of 'first port we'll send a team to take care of any problems...' Nope. (Would I work with that company or those people? Sure. They're good people, it's a great boat, but it's a boat. Very complex. I think a future interaction, with all the experience I've gained, would be more 'rigorous,' but good. When I flew in I had 80 pounds of boat parts, spare pumps, dinghy lock, impellers, etc... I also brought a lot of things I thought might be useful. I should've brought more. If I did it again? Instead of flying with 150 lbs of luggage, It would be 250 lbs. Shipping it would've taken longer, cost a lot of custom duties.)
On the port side some of the stanchions and the rub rail were leaking. This at minimum should've been immediately addressed. They should have caught it at the factory. 15 minutes with a power washer or hose would've revealed a problem. We couldn't figure out the leak because there were so many of them.
After about 6000 nMiles of sailing the owner said because of all the rough seas we'd been through, things breaking, he thought the boat had dropped in value about $50k. Seemed reasonable. By the time I left the boat and the owners took it to a boat yard, we'd sailed 7500 miles. Just chaffing issues were huge. I've seen many day sailers on UA-cam and even my own boat, things that I know within a week at sea would chaff through. Yet these boats can sail for years without any chaffing at all. It's the difference between dropping a drill bit on a piece of wood a hundred times and sticking it in a chuck and turning on the drill.
Later when we met up again, another 1500 nM, they told me about all the fixes and upgrades. I reminded him what he'd said and said I wouldn't hesitate paying $100k more for their boat than a brand new one.
New boat problems. Going to make anyone nuts. So Nikki and Jason, very patient. The bottom line of the boat I sailed on is that it's build quality was top notch. It was a catamaran, so I was thinking about 'Lagoon problems.' I made notes of dozens of places on the boat that if it moved I would be able to later see if they were moving and if it returned to the original positions. I thought I spotted one in the main doors. Nope. A shirt hanging up to dry got caught in the door on the starboard side making the port side latch a bit out. So it wouldn't take much. But it was solid. It's a terrific boat, with new boat problems. If you don't know the difference between things that can be fixed, but the company....., and the basic structural integrity of structure, mast, standing rigging, engines, etc.. new boat problems could make you lose your mind and give up sailing. (But never buy a new RV in the U.S.... )
Me? My dream used to be buying a cat like an HH, now it's buying a used cat like the HH owned be intelligent diligent owners. If the boat market really made sense a year or two old 'fixed' boat should be worth more than brand new ones.
As someone who has started talking to HH about a 44, I appreciate this video very much. It is a very large investment and I'll be watching their response and progress. Thank you.
RUN!
I am reminded of a line from a Monty Python movie: RUN AWAY, RUN AWAY!
Run forest run ……
Dont delay run.
Dont by from where barefoot Drs got theres from.
I couldn't deal with them.
Any neg thoughts RUN
@@mmhef save yourself the money and headache
Man......this company is so lucky to have u guys doing there R and D fine tuning. I'm impressed.
Yeah, my thoughts exactly. How much are they paying you for literally taking the full time job of figuring out THEIR boat design.
They should have used S glass because E glass and carbon need to be isolated from the hardware or the electrolysis corrodes the metal. S glass blocks electricity .
I don’t know any more patient, thorough & considerate people than Jason & Nikki! They are eternal optimists, and to see them dealing with many challenges from being stuck during the lockdown, to being without a boat after selling Curiosity and waiting for their new boat and now all these issues! God bless them!
I just have to say, God bless you guys for all your trials and troubles. I hope HH pays for all your stay and gets things fixed right. And also, I know behind the scenes you must have tears, frustration and some righteous anger, but in all you two have shown much more grace than I would have. You don’t sugar coat your boat life and that’s why I totally appreciate the work you do and your transparency. You two are amazing! Praying for better seas ahead.
there is only so much sugar coating that they can do, when the problems get to be as big as these two people are having to deal with you dont have much choice other than to say it like it really is.
Hey guys, great video as always. You might consider sending some of the rusty stainless bolts off to a reputable inspection company for a metallurgical analysis. I suspect there is more to the story. Many overseas vendors supply inferior hardware that is sold as 316 Stainless but may not actually conform to any standards. I would expect HH to vet their suppliers but you never can tell.
Appreciate you keeping it real! The fact that HH didn’t have a responsible individual at the haul out for probably their most visible build tells you everything you need to know
HH made their profit, they’ve sold the boat.
The fact that HH stepped in to add seasoned staff and that they have committed to making everything right tells you everything you need to know. Not every fix goes according to plan but making sure that reasonable customers are satisfied and that you stand by your product speaks volumes. I have worked field service for years. Wrong parts and accidental damage are inevitable. Fixing your mistakes and getting help when you are in over your head is expected. This may have been a learning opportunity for a junior or less trained staff.
@@timothydomer3740 a 3 yr old account
Hello friendly bot
@@timothydomer3740 we are on the same page except the manufacturer knew of serious issues and let that junior staff fail. As a business owner, you do everything in your power to make sure things this visual go correct. That $5k it cost to send a project manager would have cost a lot less than this bad marketing.
@@fireboltjdyeah, they definitely dropped the ball on that one
It's the "Bathtub Curve" of problems with a new product. There is a relatively short period where lots of breakages / issues occur. Once these are all fixed you get many years of relative trouble-free ownership, then issues start to appear more and more frequently as you reach the 'foot' of the bathtub... Jason & Nikki, you are handling this extremely stressful period in a very dignified way. God bless you both and we wish you good health and fair winds! Chris 👍
No doubt having a popular video blog helps motivate HH Catamarans to expedite their warranty repairs.
Yeah, they could destroy them with one video.
@@HoosierPete69. I think Nikki and Jason would drop us a clue if they needed to, but they seem keen to support the HH company in their efforts to become the makers of the must-have catamaran; so - IF i were in the market to buy an off-the-shelf live-aboard ocean cruising cat - I would not be put off by what they have shown us; rather, it's what I would go for. Maybe I'm gullible.
Imnagine spending 1.4 million and then this shit
@@rogerstone3068 " I think Nikki and Jason would drop us a clue if they needed to"
They are contracted not to.
@@SecondClassURA same as youtubers. New cats suck. You never hear this from name brand monohulls
Holding folks accountable in a respectful and professional manner, from you and the company, is really educational. Appreciate yall sharing your experiences.
What did you learn from it?
@@Steve-qn8gn Here's a few:
- no matter how much you research and prepare, things will go wrong
- make sure the company you buy from is reputable
- always have a warranty
- be adaptable especially when things you want to control is not a reality
- be realistic with my own expectations.
Here's a few more:
- its more than ok to be frustrated at the circumstances but I don't need to take it out on people
- when things get frustrating, go to a hotel (or another place that's comfortable) to collect my thoughts and chill out
- medical care is important and I need to make sure I have insurance or cash when I travel
- just because they're smiling does not mean they aren't hurting
- you can't leave things to chance and blind hope that things will work out
@@Steve-qn8gn A few more:
- a good attitude means more than just looking things from rose colored lenses but also with a pragmatic and practical approach
- When things don't work out as you hope, there will always be folks you can spend time with and enjoy their company
Hope my replies helped to answer your question.
@@Steve-qn8gn They may be cliches to you but you asked what I learned.
I am not under any obligations to buy a catamaran that they chose. I'm not here to defend a personal choice they made nor am I required to investigate their claims in sharing their experiences. I watch for entertainment reasons.
I appreciate you asking what I learned. I do want to state, no further need to debate or question this video as this is not the forum for such conversation.
Your trials and tribulations and careful documentation both written and visual are benefiting every future HH owner. Thanks for all you do!!
After this, I'm not sure how many future HH owners there will be :) Sorry, but I've seen a few of the videos from these folks, and maybe YT is just feeding the the problems they've had, but they seem somewhat hexed. I wouldn't sail with them, especially on this boat. Wait until that deck hardware fails and the rig comes down. If these are the problems they can see and find, how many can't they see and haven't been found?
future HH owners?!!!!! I expect this might put them out of business.
This is "The old man in a nursing home in Ohio "and you bring so much happiness to my day letting me see you live your lives through your eyes. Thank you both so much and stay safe and know there's an old guy that loves you both ❤️!
😘😘😘😘❤
I think Keith And Renee on Zatara Had it correct when they where looking New......And Said Nah we just keep what we have and Improve on the Model we have. HH May be the Bees Knees but at the End of the Day the KISS principle seems to win Out. More Concerned on Nikkis Health concerns !!! Dont mess around with that seek the Best Care. Following Along Guys !! And THERE IS NO EXCUSE FOR SCRATCHES AND DINGS AND DAMAGE ON THAT BOAT !!!! HH IS RESPONSIBLE FOR THE WORKERS THEY PUT ON YOUR BOAT.
You all are too kind. The crew doing the warranty work have a punch list. It's not that they forgot, they just didn't do it. Yes, they knew they would have to come back to finish so they went home
This video really explains what I’ve been watching over the last few months. I could see your reaction and it was not aligned to the delight I expected. I really hope you get the quality that you paid for.
38 days!!! God bless you guys. Plus the health issues. Thanks for your honesty and ability to not lash out amidst the frustration.
Being the Guniea Pigs of this new prototype craft really helps the manufacturer HH and all of us subscribers make decisions for future boat purchases. It also helps boat material suppliers understand how their products will be used and installed. Yes it's frustrating but this is awesome content and it's very noble of you to be the "Testers" so the rest of us don't have to endure what you are experiencing.
I think the first decision/change HH needs to make is to have a project manager on site to oversee this first round of warranty work. Worst possible publicity for them.
Does anyone think Bering would leave The Nauti-Peeps on their own with this ?
Is this normal in the sailing world, for boat manufacturers to get customers to be beta testers?
@@fallinginthed33p Not acceptable at all....that sucks.
@@davidvasta that depends on pricing...... if you get a 200k discount on a 500k boat, wouldnt you want to be a beta tester? :P
I just priced out a new HH44, the base price is $1.3 million. For that kind of money I would expect a better product.
Me too...
Seems their quality control worth far less than that price range.
No matter what product and the cost, you will always have to work out bugs
@@rbailey7880 What’s happening with their boat is more than bugs…
@@rbailey7880rusty components and improperly tuned rigging are not buggs
I understand new boat issues but Geez!! I feel your pain I see it in your eyes.. Thanks for sharing.. I sure hope they take care of you!! please keep us posted.
Hi Guys, newbie here, thanks very much for your videos! I went through a new 40' build where the boat was constructed by Pogo Structures in Brittany and I live on the other side of the planet. What could possibly go wrong? 😁 When the boat was ready I flew over for a week of commissioning. Two minor defects found (both pointed out by the yard and resolved within the week). After commissioning we dismantled the boat and shipped it round the world. 5 years of hard sailing later and we had not had a single defect or repair that could be attributed to the design or the build. Not one. The worst thing was a hydraulic oil leak after hitting a whale at speed, which I can't really say is a fault of the equipment! I just felt it important for people to know that it is possible to buy a new boat and have zero defects. Cheers! .
Pogo 10.50 owner here, Pogo is simply an amazing yard. True sailors building real sailboats.
Enjoy your Pogo 12.50!
Funny, I just watched the video with all this building issues and I was thinking to myself. I haven't had one of those problems. Just sailed 3000 Nm with my new Pogo 44 and everything is just perfect. I think it's really down to the shipyard, the model and material. If they went for a completely new model and it was one of the first hull, then more problem can appear...
Your Cat might be one of the first, but it's one of many that HH have built. Your tolerance and patience is amazing, much, much more than I would have been able to summon in such circumstances. Have watched several HH company videos, all of the management praising their own standards. All those "1000s of parts" you mentioned are nothing new, just in a reletively new hull/s. HH can be grateful it's you and not me. I would have expected a 100% buy-back. Respect for you two. Hope you're both now well again.
"100% buy-back" You might have expected that, but it would take a very expensive legal firm.
Well guys, it would seem like you two have the intestinal fortitude for long distance cruising.
not that easy the 100% buy-back. You need to be patient and very diplmot and constructive with the shipyard to solve all the issues. It can be sometimes very complicated but diplomacy is the key
Yes, I do understand and thank you for your comment. It's just this attitude that companies have these days. Sell the product although it hasn't been completely tried and tested and wait for the claims from customers. Buying anything that big and expensive, then putting hundreds if not thousands of miles between you and the builder is always going to cause issues when claims are made going forward. My point was HH own very polished marketing of their own products. I guess that every single item built into that boat have been installed in many before. The faults experienced here are like reading a comedy or errors. I personally would choose a European manufacturer, taking the higher price tag as giving me more peace of mind should things go sideways.
@@robertw.1499 yes but building a boat is like building a house or even more difficult because of the salty element. There is so much parts, area that can be damage, only a tiny error can lead to big issues. There is also all the customs options added from the customer that the shipyard is not used to and can lead to an error.
I would indeed also choose european shipyard for the building. Like instead of the HH, I would have chosen an Outremer.
Altough this HH looks absolutely marvelous.
I’ve worked on yachts, mainly cats, since they started putting these flexible solar panels on the roofs. They seem to massively overstate the power absorption capacity of these newish technologies.
Also the halyards being too thick from factory and having to downsize and change to dynema is a recurring thing to.
You seem to be a lot less pissy than many clients I’ve had.
Props to you. Good job on being great owners.
You are two very respectful costumers for HH Catamarans and you may expected this or got the boat on discount for prototype testing. On the first video I did expect you are one of the first catamarans of this type and now you said it is number three.
The initial quality of a prototype does not say anything about the quality of a series product or the lifetime of this product (boat). It looks like very common problem with an over motivated sales time pushing the time to market too hard. Happy prototype testing!
If you do not have a infrared heat camera consider buying one, because it might help you finding maybe dangerous heat short circuits in the solar panel.
Broken solar panels can get on fire if parallel connected panels aren't fused against each other.
I have to give you guys props for your patience in dealing with these issues. I would have gone absolutely nuts over the electrical issue that caused problems with the engines. The possibility of future problems on the engines would have me going off on any company, no matter how much or little money was spent. The damage caused by the yard workers is definitely unacceptable, hopefully HH steps up and does the right thing in fixing the problems. Well done to you two for keeping a professional public face in dealing with this. Look forward to seeing how things are handled going forward. Stay safe out there on the water.
Ugh moral of the story be the 10 both not 1,2 or 3. You are giving HH invaluable information on this build. I am sure they will get everything corrected. ❤. Lots of Love to you all .
They have a carbon fibre saloon roof ? I fear that all of the deck fittings may need to be replaced and every mounting hole oversized filled & redrilled.
You guys show incredible resilience and grace when most people would be spitting nails. I think HH got a pretty easy ride from you in this video and hope they repay the debt they owe you for not throwing them to the wolves. There are no rainbows without rain, thanks for keeping it real.
The ability you both have to adapt and absorb the situation is inspiring. Although the view helps, when you said day 37 I would have lost it by then! Fair winds.
Really surprised about the careless damage. I hope HH comes through and corrects all issues and repairs all the damage. good luck!!
We were too!!
Oh my goodness, you two are very understanding. I would have blown a gasket long time ago.
While sitting here, in my comfy place in FL, i felt actual aggravation on your behalf...! Seriously, my stomach was doing that tightening, aggravation thing, lol. You two have been dealing with high stress for a while, then, migraines, other bugs...jeez! You are two of the most positive and patient youtubers, and i could see the stress in your faces and hear it in your voices. I truly feel for you and i hope your really on the other side of these troubles with new crew aboard and (hopefully) most of the problems fixed. Sending love, hugs, and positive feelings your way! ❤Lauren
Your experiences demonstrate the complexities and significant financial resources needed to support a cruising lifestyle. I think many people mistakenly expect it would be simpler and less expensive than living on shore.
I believe that might be a Toss-Up? Nikki and Jason did a comparison a long time ago in one of their earliest episodes and found - living on the Boat vs. Land - Boat Living is cheaper than shore living. I don't know if that still holds true when Cruising the 7 Seas!
Hi,
you both look totally exhausted, whether it's from all the frustration and waiting and stress or health problems or all of it: I think, having company, having different things to talk about or to do will help to loosen up the depressed mood.
I really hope you can enjoy the time!
Welcome on board Mel & Coop! 😊
That's a bummer about all the work not done right. Always remember to be grateful that you're still alive, and the boat hasn't sunk! We're tied up to a fishing boat shaking out the aches and pains of having weathered a completely unforecast storm with 10'+ waves and 23+kt winds, when 5-10kts and 2.5' seas were forecast and what we were prepared for. Much
PS: be glad they let you KEEP your camera gear and cellphones at Austal Yard. At a government project at a yard in Seattle we worked at they would DRILL OUT the camera on your phones, and absolutely no recording gear of any kind was even allowed past the gate! :-o ;-)
Living an adventurous life comes with "adventures". You can't plan ahead for things but you become experts in adapting. You guys are doing amazing things and we are the lucky ones being able to experience your life from behind a computer screen & keyboard. Thank you.
I would be a bit concerned that the stray current corrosion issue damaged more that what you can see - with so many systems and tanks and plumbing and computers and motors and sensors and wiring on the boat, there may be more latent damage that exists. It may be worth having a 3rd party survey done to document the condition in case you have failures or other issues prematurely. That’s just one of those pervasive systemic problems that can hide, like mold in a house or a flood car… not to be a negative nelly but we are along for the journey, so sharing the concern…
At least an unscrewing/bolting of some of the badly affected deck hardware to inspect them.😊
REMEMBER a few key points. The HH factory had experts in each area of the process. The workers live and work in a unique factory town which is the best of the best. The factory was hospital sanitary and workers wore booties, overalls, PPG, not only for their safety around chemicals but to protect stages of products and finishes. HH chose to partner with Jason & Nicki for several reasons; an important one being priceless (word of mouth) advertising. Because they knew they would stand behind their product, they had an opportunity to test and learn from people who love documenting and would be patient. The situation now, at a place far out of HH reach, they have a few repair people that have never been trained to the high factory standards. HH probably needs the capital from 1-2 more ships to complete the new yard in Phillipines. Which I am sure Jason & Nicki will visit in a few years to be able to report what great strides they have achieved. [I am not an HH employee] That all said- that large gouge-hole in the salon? white wall, the scratches on the black carbon counter. (I would cry). fiberglass mess, dirt on fabric chair, should not happen at any repair shop for any reason. That is laziness, total disregard for another's property, and negligence. And the TV scratches might be particles flying around from another job entirely? Who knows. Those workers probably don't have the same personal backgrounds and are unfortunately the only ones that could be found. Very sad. A comment from LRSTFJ mentioned management. And that is what Nicki said- HH has sent people to start the process. I wish you fast results from good managers to help guide the workers into pride and positive results. Happy waves!!! Feel better!!!
Nicki no wonder you had migraines with all that stress going on. Hope all will be ok no your back on board, Welcome Mel & Coop have a great time and hopefully you'll all be happy, take care
i have been studying causes and effects of cortisol on my metabolic health. Wow ! sympathetic nervous system fight, flight and freeze. the key is to calm down before reacting then fully appreciating all that is right. I love you and the splendid videos. Thank you!
Some comments. 1. Good that HH changed the header tank etc due to stray current. Keep an eye on the engine bearings, which are usually copper lined. Not normally an issue, but you appeared to have a significant stray current problem. 2. We purchased a 2 drawer Vitrifrigo fridge/freezer 4 years ago (tomorrow is the actual purchase date). It was highly recommended by a very competent marine refrigeration engineer. As a former marine engineer with a fridge endorsement, I was very impressed with the build quality. It continually broke down during the warranty period (and repaired by the same engineer that recommended it). 3 years in the unit totally failed and being away from our home country, we were obliged to use a third party agent that claimed to be an authorised agent (but wasn't). They rebuilt the unit - new controllers throughout, new ventilation fans throughout, change of type of gas (gas that was in use was banned in the country we were in) and several leaks repaired. Vitrifrigo never replied to the dozens of emails I sent them, and the original seller merely referred us back to Vitrifrigo. Great unit and very happy to have it on board, but frustrating that what was an expensive piece of kit failed so often.
I’d really hope the next video they release is them outing hh, coming clean about how they were trying to protect the company because of there investment and the deal they made,but things have gotten outta hand. Hh dropped the ball and it’s clear you guys aren’t happy. Everyone makes mistakes. Just get out before it becomes a permanent mistake. We are here to see yall succeed.
Spent 2 years full time in a large diesel motorhome…spent a couple of months living in repair yards. It’s hard to stay positive sometimes. You are doing well!
Omg I cannot believe how much damage happened during the work let alone the issues that needed to be fixed. I would be devastated to have my new home damaged like that by people who are meant to be fixing it.
You guys have got the patience of a saint ! I really don’t understand how you are so calm with the clown show that is going on with your boat.
This is why I watch your channel…. It keeps me from buying a boat!
Having owned a company where we needed a warranty and service department l can assure you the way you are approaching this is correct. Patience will get you where you want to go. Your attitude towards this is great.
You guys are the most resilient couple on Utube! Hope you're feeling better Nikki!
I applaud your self control and gracious attitude.
You were right to expect better, and I understand your frustration. A new boat, like a new house will have minor issues, but it is disappointing that these were not picked up during the tests with HH staff. But there were major problems which should never have happened, the engine for example. I think these issues will warn off potential western purchasers looking for a good deal from using this yard. Hope things improve for you, and that you both stay well.
I can only think of Ben from Nahoa and what he would do in this situation. He is a no BS kind of guy. I feel that HH should take care of all of the delay expenses.
I love the way you are so open about the good and the bad. I must admit I’ve adopted your “it will be fine, all will be fine” mantra and it really is true 98% of the time. Attitude is everything!! Hang in there, being “Guinea Pigs” for new technologies isn’t easy. ❤️
You guys are so lucky you found each other, Jason seems like such a good guy and Nikki is a charm. Having said that, I have been freaking out just watching this video. Nikki's MRI was very worrying, pictures of your beautiful boat being damaged by clumsy workers was hard to see so I am wishing all goes right for you both.
I would sail that boat right back to HH headquarters and not leave until every single problem is fixed period. They clearly used substandard materials and possibly workmanship. Electrical engineering isn't a new concept. How are Haul numbers 1 and 2 holding up? Why on earth did they even send you to a repair center that has never even finished a boat? There. I vented for you. Hang in there Guys!
Poor quality pure and simple.
As you say, teething problems are to be expected but sad the new factory was unable to handle the repairs correctly. Glad HH brass will live up to the warranty and get it done right. Hope the new crew are good to have onboard. Thanks for a great video.
The fist production is often for "Friendly Customers". HH hit the jackpot with you guys!
Not surprised with your issues, a good understanding of materials is paramount when building anything. Carbon fiber is a great material but it’s not fiberglass and this can be easily overlooked by small builders with all the pitfalls to follow!
To be a pioneer of sorts always involves risk, but the rewards can be great!
Although your frustration loooks/sounds palpable, so is your grace under fire. Nicely done.
HH should pay for some of your land costs….especially those incurred by the delays caused by the new factory!
I am assuming they are being put up by HH.
@@alexisr5199 Well she did say it's been an expensive 40 days. Which leads us to believe they're not covering it...yet. But maybe they will after getting a bill
@@mrmotofy You need to be realistic. Warranties cover fixing the product you're having problems with not taking care of your life while it happens.
@@ruk2023-- And their failures are the direct cause of the costs. When my car has a recall...guess who pays for the rental...the dealership
@@ruk2023--in some countries law forces them to do so
Wow guys! I'm almost in tears here after watching your video. I've known you guys long enough now to be able to read the frustration that you're going through. I have no reason to be plus or minus about HH or any of the companies. But as an outsider looking in, I think you should be totally reimbursed for the expenses that you've incurred in hotels and all the rest of that because of the warranty work. Maybe they should actually be paying you for testing lol. I'm a sailor. I have nowhere near the experience that you guys do. But I'm actually very happy to see that the main sail problem is being resolved. From a couple of your other videos, I was like oh my! I was trying to figure out how that would work if you were in heavy weather and you had to drop the main sail with the difficulties that I could see. And you had extra crew on board; what if it was just the two of you. I still love you guys and appreciate you. I'm amazed at your patience and fortitude. As others have said, I'm also impressed with your straightforward reports about the truth of the situation. Please continue to be very careful as you shake out any remaining bugs. Hang in there, because as an old friend of mine said many years ago, "this too shall pass". And Nikki, I would be amiss if I didn't say I'm worried about you! Prayers my friend!
I worked on yachts boats before. I live in South Florida it seems to me like they didn't use good quality stainless steel. The way you can tell is if the magnet sticks and there's a little drag that's a C grade you grade stainless steel A B and c if it's a grade A the magnet won't stick at all, but by the looks of it it looks like it's a grade c
💕 Wow. What a model of resilience. Hope you’re ok Nikki. Having health issues in addition to the boat stressful situation puts life in perspective. Wish you health. 😘 from 🇨🇦
I have solved all these problems by not buying a hull # under #200. All new boats have issues. By 200 boats the problems are solved or they are out of business. Your video was very kind to HH.
Not so have a look at a channel Travel Sketch ! Their hull probably should have never been mated to the deck!
Just watched your latest video and boy does my heart go out to you guys . Glad HH is standing behind the product and fixing the issues. Word to the wise - be very careful about over propping the engines. If not in alignment with engineered specs , it causes excess load and premature burn out on otherwise healthy diesels that should last thousands of hours. Even if it means the manufacturer needs to reevaluate “marketed” boat speeds vs actual at rated loads, you don’t want to over prop because at 1000 hours your diesel is going to go caputsky - which will cost $$$$. And it will likely happen after the warranty expires. Don’t take it from me, get a good diesel mechanic + the engine manufacturer + HH to verify and commit to extending warranty , before you make changes.
Thanks for all the videos and great work you do. Wishing you the best of luck and happy sailing!
- Andrew
You are the bravest couple I have ever seen. From your first RV (which I watched real time) to this venture into the unknown of an all electric boat (in a salt water environment) sailing around the world- WOW! The learning curve has been fascinating to watch THANK YOU 🙂
"all electric boat (in a salt water environment)" This may turn out to be a Bad Idea.
Thanks for all your candid comments from this last warranty experience. My wife and I will be meeting with HH in a few weeks at the Annapolis Boat Show, so you’ve given us a few more questions to ask…
eeek, id be running away
When you were looking at different cats I honestly thought you would after years of experience buy an Exquisite x5 or x5 plus. Amazing logistics very knowledgable owner thought it would be a perfect fit. I do hope these people at HH realise your followers are waiting and watching for a positive outcome. Positive utubers like yourselves can have great influence over people’s buying choices. Stay safe both and fair winds❤
i would love to see someone with the xquisite
Why HH using Cheap products and sub par craftsmanship
I'm currently looking at buying a cat, HH is off the list.
Whoa! Man, it is just like you were assigned an alpha version of the catamaran! In a product release cycle, "alpha" is earlier than the "beta". Considering the number flubs and the depth of the worst of them, it seems reasonable for you to get a big discount. Much more than your expenses.
You both are looking great! Very great!
Thanks for being honest about your boat issues! I am sure you will get it all worked out. Thanks for taking me along again!😊😊
As a steady viewer of several years, I find myself angry watching this one. The Wynns are great people, optimistic and thoughtful and kind. I don't like seeing them being mistreated, intentionally or not. I would suggest that HH's reputation is on the line considering this channel has 630K subscribers and this video has already had 187K views in only 13 hours. I would be very upset to have unnecessary damage done to finishes by careless and untrained employees. HH miscalculated, I'd say, in letting these most influential customers set out on a long journey to a factory they acknowledged was not ready for prime time. If I were the owner of HH, I'd be on the next plane to Cebu. The Wynns are being more than patient and diplomatic. I get that, as the boat needs to be made right. On a lighter note, happy to see new "crew" on board. I hope that is a great experience for everyone!
Ouch for being the 1st at that location but I can only imagine how appreciative H&H is for your due diligence. Bless you both for all this hard work but hope you’re enjoying some fun times on the boat now!
You two are wonderful. You are so patient and gracious with regard to the issues you have experienced to date. No doubt you are on what we in the engineering field refer to as the bleeding edge of technology. You have a lot of new things going on with your mechanical propulsion. I was quite shocked to see you running at 3600 rpm and not breaking 8 knots easily. After reflecting on it, I believe that your diesel engines may just be too underpowered for the size of your vessel. Our Lagoon 42 has two 57 hp Yanmars and we seldom run both when we are motor sailing and we keep 6 plus knots at 2200 RPM. I hope they get everything sorted out and that you don't have to compromise too much on boat speed when running on engines. Cheers!
The prop pitch is a tradeoff between speed under motor and power under regen. I think the regen has been oversold once again, and you will probably increase the prop pitch in the future.
You deal very well with adversity and obviously understand that life is 90 pecent how you take it and 10 pecent how you make it. Wish I could do so well. Thanks for providing good examples.
HH should be grateful for your approach to this situation - and express that gratitude by honoring the warranty, plus more. Also, it's great for you that the world gets to see your experience with all of it; keeps companies honest... Or else?
Hello from Portugal. If I may offer a word of advice... Always buy bottled mineral water. You don't know how the water is treated. This is the first safety precaution you make in a land you don't know. I wish you all the best and stay vigilant, this is certainly not your first trip. We often make mistakes out of overconfidence. Cheers
forget the bottled water, it can just come from the local tap, drink beer, no bad bugs in beer, and boiled drinks, tea or coffee, also drinks like fanta or coco cola, are made with local water, along with ice, so beer is good
You two are the most positive, sweetest people on the face of the earth as you deal with all this frustration. My husband and I purchased a performance cat and had teething problems for almost a year. Our problems were not as serious as what you guys have had to deal with, but still frustrating. The unwavering commitment from builder is a must. Although we were not happy about any issues, we loooved our builder. Now, almost 2 years later, we are super happy. Stay strong. This shall pass and on to happier times.
We are so very sorry that y’all are having to go through this. Yes, some of it would be expected with a new vessel and especially new model. But that doesn’t lessen the frustration. Thanks for sharing the realities. Enjoy your time with your crew.
Amazing review. If you want a sailing couple to review a boat, it is the Wynn's. Honest and can document and help resolve the issue. My question: is Nikki ok with the migraines. Hope the MRI is ok. Wishing you all rest and blessings.
You guys are way more understanding than i wd be . Im learning. The rust issues tells me thats inferior stainless steel metal they used rather current issues. I hope im wrong. That shocked me at 2 months old. To fix all that would be a nightmare. I guess you have to stay there till its all fixed? I would make them replace all of it.
Replace NOT Polish
Same state as Ruby Rose boat.
A ship is a ship... there's a lot of little details the could only be adressed AFTER building the ship.
New boats, lots of checks and adjusts.
Despite that, it's a beautiful ship, with a great crew.
Thanks to videos like this, we learn much more how and where to search for possible missfits that need to be adressed, new or used boat.
Great video.
That’s definitely sub standard stainless fittings, plus I would have really insisted on Yanmar engines, those Betas just look trouble 😬.
Thanks for the enlightening dive into the issues, not shying away from the PITA stuff is part of what makes your channel so good. It's good to finally hear about all of this, because it did seem like there was a current of "underwhelmed" running in many of your videos since taking the boat; like there was always some stiff upper lip while saying, "the glass is half full right... right?"
Since it wasn't brought up , glad to hear that "Jason's dishwasher " didn't have any issues . . . ( lol )
Hope Nikki's health situation is only temporary
What a great video! You both have provided a great service to yourselves, HH and this community. HH is so lucky to have a "partner" in the process of bringing a new vessel design into production. This community has been able to see your struggles, frustrations and your great "can-do" attitude; it's a great example for all of us to learn from. And you two should be so proud of yourselves. I'll never want to stop taking this journey with you, even if I'll never set foot on your boat. Your story-telling is superb. Hope you both are feeling better.
Jason and Nicki are being extremely polite as they would never get the warranty work done. I would expect a better service from HH for the cost of the boat. Absolutely would not go anywhere near HH now after seeing how they didnt have a grown up managing the amount of warranty work required.
It's hard with new things, even here in the states. I'm a heavy equipment mechanic in AZ. Even teaching my apprentice how to do things of good quality is an uphill battle. I blame country music 😂😂😂...... but when a whole new facility. Everyone is new. New boat new problems. Some of the issues like the sink drainage, I foresaw that and I haven't even been on a boat. Engineers don't know much, every mechanic would say that. But mechanics are smart because engineers mess up. Even in heaven, I like to think things brake because I wouldn't know what to do with myself. It's a part of the process. Even from HH or Kenworth or CAT or Ford.
@alexanderleske3429 correct, but it's not what break's, it's how the company resolve it that matters, particularly when releasing a new boat.
@@LRSTFJ Yeah maybe but if you're running Lithium battery banks and all the associated gear you would want to get it right first time imo.
So glad you have Mel and Coop as crew for a while! Nikki, please take good care of yourself! I hope you & Jason can finally relax and recover! I'll be eagerly awaiting your next video about the repairs & refurbishing of your home. Fair winds! ❤️🙏❤️
Love your attitude, I don't think I could be so calm about your issues
I followed you regularly when you were RVing. I'm glad you have enjoyed your time on the water. I've done both and enjoy both. We almost bought a South African cat, but wife became disabled so backed off. Your enthusiasm and life style is to be respected. You've come from being novices to very experienced mariners. I'll check on you regularly! May you have fair weather and following seas!
There’s nothing about that boat that instills confidence.
Its a cat.. those are for protected waters only. They got no business being out in the big pond.
Get insurance and scuttle it
@@leecowell8165 "ts a cat.. those are for protected waters only."
Is that so? I'm not trying to be confrontational here; it's just that there seem to be quite a few cat sailing channels that sail the oceans.
Astonishing how you remain so positive and upbeat and funny despite illness and the frustrations, you are a lesson to us all and a wonderful couple.
Nikki Jason hi from Alberta, Canada. Always the class couple of the cruising world. You went into this order eyes wide open knowing it was hull number one and what comes with that. Calmly as possible managing your own interests while ensuring HH completes delivery as deficiency free as possible. No bitching, whining etc all business huge kudos to both of you. 🤞the end is in sight.
I doubt it is "in sight"......
Cudos for the positive attitude. Those are not petty issues you're dealing with. My husband builds boats with carbon and says HH should have epoxyed all carbon holes with bolts in them or used titanium bolts . Please be extra careful with your 1:1 , the load can double. Wishing you all the best . We love your channel.
Wow! I feel stressed out with all of these issues on a brand new boat! I will feel better about the company once all of the issues are fixed, including the solar panels. Thank you for sharing the real life that you are leading, not just the sunshine and🎉 rainbows.
There is so much behind what you are not saying. you are patient, forgiving souls. Fair winds......
You two are so educated, intelligent and such a good team. I can't imagine being able to do a fraction of what you do.
You guys are incredibly kind and understanding. I wouldn’t have cut them so much slack. I hope they’re covering your living expenses every time you have to move off the boat for them to fix things!
Been watching your videos for years now…love em! Aircraft mechanic here… boating and aviation are very similar in how the industry produces low quantity of each types of boats/planes. The 1st 10% of a new model produced always has major teaching issue and they never live up the advertised claims in performance…after 10% produced, things then to be acceptable. The stray current is a prime example of teathing. So, all your issues are to be expected, but the downside is more will likely appear. As long you don’t have any structural integrity issues, things will be fine, albeit annoying to get fixed.
The carbon fibre current issue is that the manufacturer is used to working with fibreglass in carbon fibre construction every hole you drill needs to be oversized and filled then redrilled. This probably needs to be done with everyone of their deck fittings .😊
Thanks for being up front with us.
About boat damage during repairs, maintenance, and upgrades - Now that you have a nice shiny new boat with nice finishes, this is a constant battle. Doing work ourselves we have some rolls of plastic diamond plate, a couple of small throw rugs, a couple of drop cloths and a couple of moving blankets. When the tools come out, so does that stuff. We never put a tool or a part or a component down on a finish, only on the protection. We tape it in place as needed to protect vertical surfaces, especially moving heavy stuff in and out. When we hire contractors or go to a yard, we explicitly have the "protection conversation". We explain what we want, and we communicate we're willing to pay for it, including always protecting the main route on/off and in/out of the boat. If they can't or won't do it, we do it. Prevention isn't free, but it's way cheaper than fixing cosmetic damage.
All I can say is WOW, your attitudes are much better then mine would be.
Love you guys been following you for years but I think you know this boat is lemon. You can see it in your faces, that you’re hoping for the best but knowing the worst is yet to come! 2 months at sea and the rust on this boat was overwhelming, you have more going wrong than right.
That rust is totally unacceptable on a brand new boat. Every rusted fitting should be replaced not polished off. Better yet, HH buy the boat back and pay them a big settlement for all of their time lost and inconvenience.
I guess the fittings are 304 Stainless instead of 316, to cut corners and costs.
If you restore a solid old boat yourself you can make it high standard and have to rely on others decisions and values.
It's a POS! RETURN IT ASAP. STOP making excuses for HH! YOU'RE delusional if you keep believing this is common in a new boat.
This video just takes my breath away and not in a positive manner. I feel for you both. You deserve better; much better.