Jira Service Management for ITSM - June 2021

In this free 1-hour webinar, Expium's Atlassian Certified Experts expands Jira Service Management into a comprehensive overview of incident management, change management and service management utilizing tools like Opsgenie, Statuspage, Bitbucket and Insight in collaboration with Jira Service Management.

[@GladysMargaritaSanchezMarvez]

Hi Brian, I loved your seminar. Thank you very much and congratulations for explaining so well! Please I would like to know if you have Jira Work Management seminars?

[@ValiantysGroup]

We do! We have a Jira Work Management for All webinar that covers lots of use cases throughout JWM, JSW, JSM, and Confluence. To register for our next Jira Work Management for All Webinar, check out this link expium.com/training#jwm

[@bryanpaulinocencio8166]

Very helpful! Love this video. 👍

[@khalidQureshi]

Thankj you, for a detailed webinar

[@ValiantysGroup]

You are welcome! Glad you enjoyed it!

[@bigpaim]

Is there a Mobile version for the Service Desk request page? That would be helpful for teams on the field.

[@ValiantysGroup]

Thanks for your question! Atlassian has no official app, but you can try Mobility for Jira - Portal in the App Store and Play Store. Both require an add-on for Jira first: Mobility for Jira - Mobile Jira Team.
marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team?hosting=cloud&tab=overview
apps.apple.com/us/app/id1418961567
play.google.com/store/apps/details?id=com.mobilitystream.mobilityjsd

[@NimitShahMumbai]

Good one !

[@ValiantysGroup]

Thank you!

[@umbsystems8376]

Very Helpful. Can you please teach me how to Create an SLA and assign it to a specific or group of requests , incidents ?

[@Corey-lk9od]

In their prior fundamental video, they mention SLA config - ua-cam.com/video/IeL_7rM-NrI/v-deo.html

[@dumales]

alert your partners, not your customers. joke