Travel Trailer Bent Dexter TorFlex Axle Problem & Replacement
Вставка
- Опубліковано 28 лис 2019
- We recently discovered that ONE of our Goodyear Endurance Tires was having uneven wear on our two axle trailer so in this video you will see what I discovered and my step by step replacement of the axle. I'm not sure if this axle has had this problem when we purchased it new 3 years ago or it happened sometime after, I know I've never hit anything while pulling the trailer. (We have towed our trailer 20,000 miles and discovered the problem at 15,000 miles) I hope this video helps you should you ever have the same problem.
Happy Camping Everyone
Note: Products I used and links to them are provided below.
Check out my other UA-cam videos by clicking this link -
/ michaelbracewellthetra...
Michael Bracewell "The Travel Trailer Guy" is a Amazon Associate, I earn a small commission from qualifying Amazon purchases by you using the Amazon links below at no additional cost to you. Thank you
Mobil 1 Synthetic Grease -
amzn.to/2RSalmh
Pistol Grip Grease Gun -
amzn.to/3hvuY2C
DISCLAIMER
The opinions expressed in our videos are our own or from a contributor. Before taking on any project or making a large purchase, we recommend you do your own research and consult a professional for advice. We are NOT liable for any damage to your RV or injury incurred as a result of following our tips, advice or instructions. We are not RV professionals or certified technicians. We are simply RV owners who work on our own RVs and have a desire to share what we learn with others. Be responsible and know your limits.
Excellent video, very helpful. thank you.
Thank you Pierre, I'm happy the video was helpful to you and I hope you don't have a bent axle. www.youtube.com/@thetraveltrailerguy/videos
It is nice when a company backs their product. It’s rare these days
That's for sure, they have great customer service I wish more company's did
Good video, thank you. We had the same issue on our 2018 Airstream. It was replaced under warranty. I called Airstream about the Goodyear Endurance tire that it ruined, and they referred me directly to Dexter. Dexter was super to work with and they offered replacement (reimbursement) of both tires on that axle. Took a while but I did eventually receive a check. It was relatively painless with the exception of Airstream gladly passing the buck and being relatively unhelpful. Good to see a company like Dexter stepping up, not just for me but for you too.
Its great to hear that Dexter took care of you to. How bad were your tires and how did you figure out the axle was bad? I never thought of asking them to replace the tires. And thank you for watching
Michael Bracewell After a long trip through Utah I noticed uneven wear on the outside of a rear tire. Tire was almost bald and only a year and a half old. I had to take it to our local dealer for other issues and had them look at it as a warranty issue. They said the axle was bad and had put in for replacement. They replaced the axle and left the bald tire on it. When I brought it up, they said Airstream had refused and they encouraged me to go fight it out with customer service. The AS rep told me they refer those issues to the manufacturer and gave me the number number. I called, talked to a guy, and he was very understanding. He asked if it was just the one tire and I said yes, but they advised I at least replace in pairs. He agreed, talked it over with someone, and told me to email him the bill. That week I just had the whole set of four replaced at Discount Tire. Dexter paid half. Worth a try if you want to give it a shot.
@@ChadHonea Sorry it happened to you also, I'm going to try and give it a shot and see if they can replace the two tires, I think that since I caught the problem so quickly after not much wear had happened to one tire they might deny it but its worth a try. Thanks for watching and your comment
When buying our first new semi tractor quite a few years ago..We had problems with front steer tires wearing..The truck dealer blamed it on the tire brand..The tire dealer blamed it on road hazard conditions..After several expensive tire replacement..The alignment was suppose to have been done at the factory..When we took the vehicle to a heavy duty alignment place especially done for large vehicles. The alignment was way off..The next vehicles/trailers purchased new tire replacement,or if tires showing wear we had alignment checked. That hub needing grease coming like that from the dealer should never be..Terrible a buyer has to go behind to check to see if everything is done correctly.. Later on we also found out from a different tire dealer we didn't have a heavy enough tire ply on our steers..Costly mistakes for the buyer..Thank you for the video..Have a Blessed Day..
Thank you so much for watching and sharing your experience with everyone, I'm sure glad I'm mechanically inclined to fix things or I would be paying a lot for labor. You have a blessed day to and thanks again for watching.
Glad you had all the tools and know how to swap that axle out. Good job!
Garland Style thanks buddy, I used to work on machinery and also worked in a shop as a welder fabricator. I have lots of tools :)
I have a comment on the jacking on the axle. If I am not mistaken Airstream uses the same axle but tells customers that jacks and axles should never meet- to use jack points. Has something changed with regard to the rubber axles? A bent axle would seemingly cause the same problem you are trying to fix. I am glad you were able to get it all worked out.
Great question Rodney, thanks so much for watching and commenting.
Yep these axles are not made to jack up a trailer because they will bend. If you notice I jacked up the trailer to remove the tires on the frame between the axles. I did lift the new axle in place by balancing it with the one jack in the middle to lift and bolt it in place (I was not lifting the trailer so the only weight I was lifting was the axle).
It all worked out and I'm happy they supplied a replacement axle. Since I posted this its crazy how many people have contacted me to get details on how to get the same replacement axles since theirs are bent and they all have gotten replacements at no cost.
A couple weeks ago I had a neighbor that bought a new Airstream a year ago and both his axles were bent, he saw my video on line and came to my house to get details on how to get replacements, I gave him advice and he received two new axles from Dexter within a week.
Good Video i personally think that most of these issues are results of the manufacturers attempts at lightening the weight of the trailers so they meet being able to make Specifications of being pulled by more of todays vehicles they do it by using thinner Steel thats just not up to the task of holding the axles ( poor Engineering IMO ) and the Axles get put under too much stress i will hand it to Dexter for sending you out the replacement at no cost ! Happy Camping BTW my sisters family bought a Jayco Camper and the frame got all twisted out of alignment under normal conditions Jayco did cover the repairs by authorizing a dealership to pull the frame and weld gusset repairs to strengthen the Frame that has Stamped Ovals throughout the entire thing for weight reduction on their first trip with the Camper I pointed out to my Brother In Law i didnt like the look of that design as im a Airstream guy anyway his comment was well its under warranty at this point ! I also thought it was too large for the 6Cylinder SUV they had pulling it and he told me it was within Specs ! im the opposite when pulling i prefer to have way more tow vehicle than is reccomended and it makes towing easier as well as being more in controll. in the event of emergencies i prefer Amrican Made full sized Dually Deisel pick up trucks as that combination has allowed me to keep control of my trailer and vehicle in all kinds of conditions including snow, rain, and high windy situations plus the Duall wheels helps out in braking one time i lost a front right tre and rim. off my truck with a trailer intow and i was capable of bringing everything to a safe stop
Way more fun when the trailer builder WELDS the mounting bracket to the frame. Then you are f'd to get it replaced, most shops won't touch it.
Yep that would be messed up! Thanks for watching and commenting. - www.youtube.com/@thetraveltrailerguy/videos
I'm currently dealing with dealer about our axle issue and its within warranty time and the travel trailer been at dealer for 3 months now. Dexter are willing give the part but not the labour to replacement. authorized dealer want to charge us $988 to replace the axle. Still dealing with jayco try the get cover the labour cost casue it still within warranty time. Thank you for sharing the video, lot useful information.
The same happened to me, Dexter replaced the axle but did not cover the labor to install it which happens most of the time with lots of things. As you can see I replaced mine myself but if you don't have the tools you need to take it somewhere to have it done. You should get a better deal if you take it to a brake shop to have it done, most of them will do this for you and probably for much less than a RV dealer. You can have the axle delivered to your house and then take it with you to the brake shop. The dealer should do it for no charge if the trailer is still under warranty but if the trailer isn't I understand why they won't. Thank you so much for watching and good luck
@@thetraveltrailerguy Good video, but based on some later comments, it seems too heavy to take a new axle to a brake shop.
@@jeffreyreck3867 The axle is heavy but two people can carry it and put it in a truck to take to a shop. My wife and I can pick it up :)
Dexter is a Big Brand name, so I'm sure they wanted to make things right for you. You did a great step by step show of a DYI projuct which will prove valuable documentation for yourself, as well as for others who might have a similar problem. Pics were clear, vocals were articulate. It's amazing how many You Tube folks slur their words & make fuzzy pics. Did Dexter question if you had gone over exceptionally rough terrain before granting you the new axle? Also, did you put a plastic or rubber gromet for those brake wires running thru the frame to guard against freying the wires? thanks again for uploading that repair.
Thank you so much for the kind comments Frank. When I contacted Dexter they did not question how this might have happened but I did let them know that all the roads I have driven on have been smooth. They provided me excellent customer service :) Yep I did rubber grommets in soon after, good catch :)
I've been that jacking the center of the axle as shown in this video results in a bent axle. Kinda ironic, considering the topic of the video.
Yep jacking the trailer up in the center of the axle with the full weight of the trailer WILL bend the axle. That's why I jack the trailer up at the frame between the axles. I jacked the axle in place installing it being careful not to apply pressure onto the axle. Thanks for watching :)
It’s a good thing you caught that problem. Did you put a straightedge on the axle, to see where it’s bent? Must have been like that since new.
I'm thinking it came this way from the factory. I put a straight edge on the square axle and it was straight.
After I sent pictures, tire tread depths, and completed their warranty consideration investigation form they had their enginers look at everything and said " It appears that the front axle has one tire with a serious toe-in condition" and then sent this email to me " Our warranty policy does not arbitrarily cover alignment, bent axle/spindle, camber, toe, abnormal tire wear complaints or regular or inadequate maintenance issues. We have no control over how the unit is towed, loaded, serviced or what other conditions the axles or parts may encounter during usage so our warranty policy normally does not arbitrarily cover these conditions, unfortunately we must respectfully decline warranty consideration for this claim request.
What we can offer to help assist the customer with this reported issue would be a customer concession for a replacement axle shipped to you at No Charge. We would not be able to cover labor or any other expenses for this reported issue that is not covered under our warranty policy.
When Dexter Axle agrees or offers to supply a replacement axle to a customer as a ?customer concession? this is being done strictly as a goodwill gesture. Customer concessions are not intended to convey or construe this action as warranty.
@@thetraveltrailerguy That bent axle should have been caught at the factory..Sloppy workmanship..The buyer pays the price..
@@gailjohnson6670 No kidding this manufacturer has a plethera of issues on their trailers. Michaels videos are great but between he and I we could open up our own FIX DA MINIS shop. Take a look at your a/c vents in your ceiling and see if the vent channel is 1/2 covered with expanding foam...if so sent me a note and I will tell you how to clean it out w/o breakingthe vent louvers.
@@scottgorman7166 My late husband even though he did a lot of repairs himself at home and on the road to our equipment. Saving us money and break downs. But sometimes being at the mercy to a repair place out on the road. He was always going behind checking for problems left by repair places and manufacturers...One time we had a part go bad that was under warranty on our semi...And took it to a big Intl truck dealer in Salt Lake City Utah while gone from home..They installed new part... After stalling for two days...Dealers don't like doing warranty work..No money in it for them.. When he crawled underneath semi the next day at a truck stop and checked it. He found the mechanic never greased the fittings..How long does it take to grease fittings? Sloppy workmanship..That would of led to an expensive repair later for us..I guess lesson learned is to check their work before leaving their place of business...
Lovely, another thing to worry about. I posted in your other video about the Dexter E-Z lube job that I take along all kinds of suspension parts with us when we travel. What now? Do I need to order a complete axle to take along!!! It's too much. They make these RV's like junk. We've had so many problems with our 2019 Coachmen Catalina. Bought it new. The biggest problem we had was leaks when it rains. I already replaced the slide seals. Then it leaked above our bed where the front of the trailer meets the roof. Used sealant to fix that. It's one thing after another. If it continues to nickel and dime us, I'm unloading it.
Wow that's a bummer what is the model number of your trailer? This video may be helpful to you for stopping leaks - ua-cam.com/video/zUxnQ6C1BlY/v-deo.html
Rubber Roller -
amzn.to/3rMYvXJ
Spline Roller (Screen) -
amzn.to/3tkBlrU
Dicor Self Leveling Sealant -
amzn.to/2PUIFfs
Mineral Spirits -
amzn.to/3qGoZc4
Acetone -
amzn.to/3wotLl7
Denatured Alcohol -
amzn.to/3vrEDLO
2" X 50' Eterna Bond Tape (white) -
amzn.to/30FBABE
2" X 50' Eterna Bond Tape (black) -
amzn.to/3g7F47I
4" X 50' Eterna Bond Tape (white) -
amzn.to/3eEnzfG
4" X 50' Eterna Bond Tape (black )-
amzn.to/3ALBfi7
3" X 24" Eterna Bond Tape (Small Repairs) -
amzn.to/3LNshWx
EternaBond EternaClean Spray Cleaner 14 oz Can EB-ECSPC | Prepares Surfaces for Sealant Application by Releasing Contaminants Like Oxidation, Grime, Oil and Grease, Tree sap and More -
amzn.to/3vmGWyy
EternaBond EternaPrime Adhesive and Surface Conditioner Spray - 14 oz Can EB-EPSPC | Aids in Adhesion When Surfaces are Very Dirty or Dusty - for MicroSealant and Other Self Adhesive Seaming Tape -
amzn.to/3cElEG7
@@thetraveltrailerguy Hi Mike, thanks for sending the information!! I actually used the Dicor Self Leveling Sealant. I thought it would work. It went on nice and then it leaked again above our bed about 2 months later. Went on the roof to look at it and it kind of cracked and split in some areas. You know, when you are pulling these campers, they are constantly shaking and bouncing. So then I used Flex Seal and guess what??? No more problems. I put 2 coats of it across the seam and so far, it's been almost a year and hasn't leaked. I thought that Flex Seal was a stupid commercial with their products, but now I swear by them. If I get more leaks, I may try that Eterna Bond Tape next. We have a 2019 Coachmen Catalina 243RBS. We haven't really used it that much for us to have roof leaks. The worst was when I had the trailer parked at our house. It poured rain for a couple of days. A week later, I put the slide out and it was a waterfall coming inside the trailer from the top of the slide. Water had leaked past the outside seal and accumulated on top of the slide inside the trailer. So putting the slide out, it came over like Niagara Falls!! I told my wife that if we continue to get problems with this camper, it has to go! Again, thanks for taking the time to send the information. Gary
@@garyp9906 ua-cam.com/video/NOyHNIA46Gs/v-deo.html
Other than the issue covered in the video, I'd love to hear your thoughts about the trailer after 20K miles because we're considering purchasing the same make/model.
Here's a link to all my videos I've made so far that may be helpful - ua-cam.com/channels/adr-Oi9dyjK41DOefVL27w.htmlvideos
We've had this trailer for 4+ years and really like it. So far it has done very well holding up, I did have to rebuild the Murphy Bed but that was a manufacturing flaw. We replaced the mattress soon after we bought it because the original one had no support and was very cheap and the topper we bough for it did not help at all.
Soon after buying and using it we found when the Murphy Bed was down there was a big gap between the mattress and the front of the trailer where our pillows would fall when we were sleeping so I came up wit this solution that works really well ua-cam.com/video/bfN87DOZDUw/v-deo.html
We really like this 2017 Rockwood Mini Lite 2504S trailer, they stopped making it a couple years ago and came out with another one like it that is pretty nice but the new ones have a front windshield that some people love and hate, some people are reporting the front windshield can crack and while sleeping by it you can feel the coldness from it. So I'm happy we have one without the front window even though it looks really cool.
My wife and I use this trailer a lot and pretty much go camping year round every two weeks for 3-4 nights at a time and have gone on a 40 & 30 & 35 day trips with no problems, you will have small things come up from time to time like screws coming loose or something but they are easy fixes and I make sure I always repair things right away so all the little things don't become big problems down the road.
Bottom line is we would buy this trailer again, Rockwood trailers are made very well compared to many trailers out there.
If you are not subscribing to my UA-cam Channel I hope you do so you can see future videos that I put out that may be helpful to you no matter what trailer you may buy.
If you are on Facebook there are several trailer groups I've joined but the best one out there for the Rockwood Mini Lite's where you can learn a lot and ask a question and get good answers is the "Rockwood Mini Lite-Flagstaff Micro Lite Fan Club" facebook.com/groups/1901493023470645
Do you know the history on the trailer you are thinking about buying and has it been taken care of? What State do you live in?
Mike Bracewell
California
I had another question about jacking up 1 tire at a time. Would it be better to jack up tire under the U bolts or on the frame close to the tire. My frame does not look built up in the tire area as your does. Thanks
Sorry it took me so long to reply, I wasn't notified of your comment and just saw it now. Thank you for watching and your question. Jacking up the axles I have they say to never jack them up using axle and to only lift from the frame or the axle will be damaged. What trailer do you have and axles? www.youtube.com/@thetraveltrailerguy/videos
I have the same issue, but on the driver side and the tire is pointing out. No idea how this happened. We just went to Yellowstone and back from TN, and there was some horrible roads (Kentucky I24 was the worst.) Inside tread is 1/2 that of the outside. I took it to a trailer service shop to verify. They can fix it, talking to Rockwood about the warranty. I noticed you contacted Dexter directly, maybe I should have done that. Not sure I want to do this fix myself as its a 11-12,000 lb fifth wheel.
That's to bad Todd, do you have the same axles that I have on your big trailer or do the axles have springs? If your dealer does not help you take care of it you might want to call Dexter directly and they will have you send some pictures to determine on what will happen next. Good luck I hope you keep me posted and thanks for watching
@@thetraveltrailerguy Rockwood is going to reimburse me for the install and axle. It is a torsion axle 5200lbs. Now I'm wondering if they will replace the tire that was ruined as well. The good year endurance is currently around $180 each. I went ahead a bought one this morning. They have been out of stock everywhere for a while.
@@Nuffs That's great news Todd, I'm not sure if they will replace your tire but you can give it a try and ask. I'm glad you got this problem resolved. I live in California and from the time they said they would send my new axle to the time I received it was about a week so you should be seeing yours arrive very soon.
For your own safety, please use wheel chocks correctly. They are upside down.
Good catch Fireman :) actually I used to install the chocks the other way but they didn't hold the tires still because the bottom edge would touch the bottom of the tire and the top part of the wedge wouldn't touch the tire so I flipped them over and now its all tight and works great :)
Hello Sir. Thank you for the video.
What kind of pictures did you take and show Dexter? What kind of proof did you give them that the axle was bent? I am exactly in the same situation. Please help me
Thanks for watching and asking your questions. Its amazing how many people have contacted me and say they have the same problem with their axle or axles.
First - I drew an over head view of the axles with tires showing the tread groves on each tire and made sure I wrote which one was the front and rear axle, I also drew where the frame was just inside the tires on each side. I did this so I could record the information you will see I collected below on this drawing :
(1) So what I did was put a straight edge against the trailer tires and took a picture showing how much of a gap was showing between the tire and the straight edge and wrote down the measurement. Then I went to the other side of the trailer and did the same thing (on the other side there was no gap and the axle spindle was straight. Record all this information on the drawing.
(2) I then took measurements from the trailer frame to the inside edges of each tire and wrote down those measurements. What this did was show them more proof that a spindle was bent. Record all this information on the drawing.
(3) Then I measured the depth of the tread in each tire grove and recorded all this information on the drawing. If a axle or spindle is bent you will see abnormal wear in the tires tread.
(4) I took a photo of my drawing with all the information to send to them in the form below (open that link). They have several questions you will need to answer on the form but its fairly simple to do. They should get back to you in a few days and if not call them.
(5) You can submit all your information to Dexter and call them if you have any questions www.dexteraxle.com/Contact/Warranty-Claims
(6) Warranty - www.dexteraxle.com/user_area/content_media/raw/dexter-limited-warranty-lit-400-00.pdf
I'm happy to help you through this, please get back to me on how its going. I hope all I provided is helpful
Thank you so much for responding.
I will keep you updated, and I'm grateful for your help.
I have the same problem with the one uneven tire and since I did not put but 3000 miles per year on my trailer, the warranty would be out. How many miles do you think you put on the tire before it would have been noticed? What kind of frame shop could correct problem and how much would it cost? My tires reached the 6 year old limit and I bought new tires. I thought I would rotate the tires on that spot ever year to lessen the effect. What are your thought about that and would there be some disadvantages?. I enjoy your videos
Thank you for watching my videos Ronald and I'm sorry I'm not getting back to you sooner but we were out camping :) I'll do my best to answer your questions. I'm not sure if this axle has had this problem when we purchased it new 3 years ago or it happened sometime after, I know I've never hit anything while pulling the trailer. (We have towed our trailer 20,000 miles and discovered the problem at 15,000 miles); Regarding a frame shop, I'm not sure but I would recommend searching tire and brake shops in your area and giving them a call, I'm sure they can recommend a good shop in your area that does this type of work; Regarding rotating your tires instead of fixing the problem, this would be your choice. It all depends on if you will be towing the trailer several miles per year or less. If it was me I would at least see how much it would cost to have the problem corrected, it may be less than we think. I sure hope this information is helpful
@@thetraveltrailerguy Thanks for your response. My axle is made by Lippert and I just found a item call Lippert Correct Track that is welded on the frame to make adjustments and is sold on eBay and Amazon. I plan on contacting some dealers to find out more information
@@ronaldphillips8750 You're welcome. I hope you can keep me posted on what you find out about the Lippert Correct Track
Don't wrap tape around the brake electrical connectors. Moisture will get in there and wreak havoc.
Great tip, thank you and thank you for you comments and watching. Stay safe and thank you for your service as a Fireman
Remember Michael I had a similar issue with a 95 Air Stream I had, glad you received the axle w/o a cost. Mine was not a free one ($$$$ buckaroos) Take a look at my response to Gail Johnson down below.....:>)
Where can i order a axel, my 2021 Rockwood mini lite 2506s bent a axel this past week, and how much are they
You can call or email Dexter directly and ask them to sell you one or where you can get one locally. They are very helpful. 574-295-7888
information@dexteraxle.com
@@thetraveltrailerguy are they expensive? I dont see my 1 year warranty covering it.
@@MustangNthusiest I don't know how much they are, I've they are pretty pricey
You mentioned torque to 80 sq inch pounds, you did mean ft pounds correct?
Scott Gorman go catch, you are right
We are told we have a bent axle. Only one tire was wearing a bit on the inside. We are due to vacation in 2 weeks. Cannot get it dixed b4 then. The trailer repair company said they may be able to try something else that would allow us to go on vacation. We have a spare, and brand new tires. Can you still travel with a bent axle, an just change the tire out when wear seems bad? Or is it not a good idea to travel with the bent axle?
Hello and thanks for watching and your question :) What I have to say is my opinion on what I would do if this was happening to me so please don't hold me responsible if you do this and something goes wrong :)
First I would like to start off saying from what I can tell at the time I discovered our bent axle it was probably bent and the trailer towed for a couple years and we camp a lot (every two weeks year round & on a few 1,000 + mile trips). So when I discovered the problem I was okay towing the trailer this way and only the tire had wear on the tread area, I probably could have towed the trailer several more miles this way. I did not notice any difference in towing the trailer with the bent axle compared to having a axle that wasn't bent, all that was happening was there was more wear on the tire tread. The axle bearings were not showing additional heat from the axle being bent while towing.
How many miles do you plan on driving on your trip? What is the make and model of your trailer?
@Michael Bracewell The Travel Trailer Guy thank you for responding. We have a 26 ft viking 2021. Duel axle. We have a tire sensor that senses temp and pressure. The wear is only on one tire, and not really that bad. We put on new tires, but got it checked out at a trailer shop due to the wear on the one old tire. They said the axle is bent a bit near that tire. They don't think it's dangerous to drive but suggest we take a spare along. Our trip will be 2000 miles. I talked to several people today and only one strongly suggested not driving it on a bent axle. I will by no means hold you responsible for your thoughts on this matter. According to our repair ship, who are highly reputable, there doesn't appear to be anything more serious wrong with it.
@@trustinginhim3189 Thanks for all the information, if it was my trailer I would go on my planned trip and just check it from time to time on the to make sure everything is good. Have fun and thanks so much for watching and your comments.
@Michael Bracewell The Travel Trailer Guy lol, so there is an axle available 3.5 hrs away. We are going to road trip to pick it up. We still have time for an install b4 our trip. We do agree with you, though....98% of people told us what you said. I decided to just get it and be done. I really appreciate you. God bless!!
@@trustinginhim3189 That's great news, if you ever need to ask anymore questions about trailers I'm here for you :) Bless you and your family, have a fun trip
@Michael - what did they say about the warranty? Why were you close to expiration? I thought these axles have a 5 year warranty. If I remember correctly, you have a 2018 Mini-Lite? I've got a bent axle causing the front right wheel to toe out. I'm going to file a claim with Dexter and could use any pointers you have for me.
We have a 2017 Rockwood Mini Lite 2504S that we purchased in October 2016. What I did was contact Dexter and let them know of the problem, They wanted to know what axle I had (you get this information off the sticker located on each axle) they asked me to send pictures (I sent a picture with the level against the tires like you see in the video and others to them and the wear on the tire) and a explanation of what is wrong and email them to the guy I talked to on the phone, he then forwarded everything I sent to Dexter Engineers to review, then the original person I contacted me to let me know they would be sending me at no cost a new axle but they would not be paying for installation. Give them a call and they will let you know what you need to do. I hope you get back to me and let me know how it goes? What year and model trailer do you have?
@@thetraveltrailerguy I submitted my warranty claim, but they denied it because I'm not the original owner of the trailer. :(
@@jplee123 That's a bummer
Maybe the original owner can submit the claim for you, just a thought. Did they say how much it would be to buy a replacement axle from them?
@@thetraveltrailerguy I've seen them online for about 500
Hey Michael, how did you get that off the truck? Dexter says I need a forklift.
Since it was heavy it was strapped to a pallet and delivered on a large box truck that had a electric lift gate and the driver used a pallet jack and placed it in our garage. My thoughts are whoever delvers it to you will have a lift gate and pallet jack to unload it. Do you know what trucking company they are using to deliver it to you?
@@thetraveltrailerguy Dexter said their trucking company won't have a lift gate because it isn't available for warranty shipments. Really odd.
@@milesb4231 Wow interesting. I would just have a bunch of my friends there for the delivery to lift it off the truck. I think it weighs only a 200 lbs +/-
this is an older video now, but I'm curious why the axle couldn't be taken to an alignment shop? that toe in wasnt that bad, would have been an hour and a half job to fix at my shop without replacing the whole thing.
Yep I changed it out not to long ago in November 2019. I would have talkin it to a shop to straighten but since Dexter sent me a new one under warranty for free and it included new brakes and drums (which I needed to replace anyway) I feel I got a deal. Thanks for letting me know it could have been fixed. I still have the axle I took out, if I sell it on Craig's list how much do you think I could get for it? Thanks for your comment :)
@@thetraveltrailerguy yeah sending you a whole new axle with brakes and drums is a steal. I would just hold onto that axle in case something happens to the two on your trailer. the odds of selling it aren't great cause the buyer would have to have the exact same trailer for the hub face/bracket measurements/bracket height to match, almost every trailer is built just a little bit different, even sometimes two trailer of the same brand/style don't match
80 inch pounds? That can’t be right. Pretty sure it’s 120-150 foot pounds.
Oh wow you are so right, thank you for pointing this out to me. Good catch and thank you so much for watching. ua-cam.com/users/MichaelBracewellTheTravelTrailerGuyvideos