What software is Jacco using to deliver this presentation? Thanks for making these videos, they are life-changing if you happen to work in marketing/sales.
Great video and super insightful. I appreciate clarity on the phrase "successful meetings". how is that defined? I have not experienced a quantitative measurement of customer meeting success. is there a framework or some kind of measurement to use? In observation that less meetings lead to increase in success rate, if taken to the extreme that means 2 meetings will have much higher chance of success that 12. But of course that may not be a possibility with bigger deals and multiple stakeholders. Certainly see the benefit of fewer meetings.
Got it will keep that in mind. The example that is used intents to show how multiple factors compound in cs - increase in churn, reduced length of contract, and reduced upsell. More to come in the future as we are deepening out our work on CS. 🙏 for watching and engaging.
I’ve watched these videos multiple times. Every statement is pure gold.
Love you guys! I learn so much with Winning by Design videos!
Brilliant video.
What software is Jacco using to deliver this presentation? Thanks for making these videos, they are life-changing if you happen to work in marketing/sales.
We use OBS software. Thanks for the kind words.
Great video and super insightful. I appreciate clarity on the phrase "successful meetings". how is that defined? I have not experienced a quantitative measurement of customer meeting success. is there a framework or some kind of measurement to use?
In observation that less meetings lead to increase in success rate, if taken to the extreme that means 2 meetings will have much higher chance of success that 12. But of course that may not be a possibility with bigger deals and multiple stakeholders. Certainly see the benefit of fewer meetings.
Would also like to get a hands on your music playlist :)
Jacco, it's not clear why the Customer Success has Compound impact, it think the explanation is a bit brief!
Got it will keep that in mind. The example that is used intents to show how multiple factors compound in cs - increase in churn, reduced length of contract, and reduced upsell. More to come in the future as we are deepening out our work on CS. 🙏 for watching and engaging.