If I had a passenger who was panicking, I would calmly come over and introduce myself. I’d then have them take a few deep breaths with me and tell them that their fears are valid. Then I’d explain that all the staff, flight attendants, and pilots are 100% trained to handle any situation that may occur. I’d let them know that there’s a call button if they need anything and check on them throughout the flight.
When i was working a flight to Ronald Reagan International Airport in Washington DC we were flying down the Potomac River towards the runaway as we were cleared for landing. It was very windy. I noticed the wind was pushing us to aircraft left hard. As i looked up, I noticed a passenger's eyes were opened wide. I asked him if he was ok. He said " is it normal to get this close?" I looked out of the window we were closer than normal to the Washington Monument. I replied "it is pretty windy outside due to the storm that is coming. I promise you our pilots are trained to fly in Washington DC. They have to have a certain amount of flight hours to do so and will do everything they can to land us safely. Do you like roller-coasters?" He shook his head no. "Ferris wheels?" He shook his head no. I said "You just don't want me to be great today" He laughed, the next moment we landed. He was so focused on me he didn't pay attention to the way the wind was pushing the aircraft.
Love the roller coaster 🎢tip, I just use that with a passenger when I flew home on Delta. A passenger beside me was Panicking when we were landing. Also, find a memorable aviation fact to use in your interview. Nothing too intense, just something they can remember you by. It could be about the airline itself. Do you have an interview coming up? If so, feel free to reach out with any questions you might have:
OMG!!! I am so happy to hear this news, Congratulations!!!!!🍾 You are very welcome, your hard work, dedication and commitment paid off. Be sure to prepare yourself for the next step because I can’t wait to hear about you graduating and earning your wings !✈️ stay out of class room drama, focus, study study study and I’ll see you in the skies. 🌌
First question: if I seen a passenger panicking on a flight I will walk over to them and ask if they are okay and assure them that they will have nothing to worry about because everything will be okay and they are not alone because the staff on the flight are 100% trained. I will also share some experiences of when I was once nervous on more than one flight and give them tips on how to calm those nerves down.
1st question: If I had a passenger with fears about flying as the flight attendant on duty I would; Reassure them that their feelings are heard & not irrational. I would proceed to then explaining basic FAA safety protocols & insure them that our pilots are well trained to fly through any weather and to any destination. I would give the passenger a techniquie they can use to calm down & during the duration of the flight I would take time to check in on that specific passenger. After doing all these steps I will have a calmed down sibling passenger exiting my flight!
If someone where to be panicking in my flight I would first walk up to them and introduce my self. I would ask them how are they feeling and if there is anything that I can get them to make them feel more at ease. I would walk them though the steps of how the flight would work and tell them they are not alone I would do a simple breathing exercise to calm their nerves and I would constantly check up on them through the flight!
4th question: i want to be a flight attendant because i really value what flight attendants do. they are so professional and always smiling and value safety. i’ve dreamed of being a flight attendant since i was small but never really got to experience being on a plane and just going off what i saw on movies but i finally got on my first flight last October and it was a great experience and i saw that there are wayyy more responsibilities than i thought and i did more research on what flight attendants do and i fell more in love with the job itself, and i want to become part of a job that gives people great experiences and keep smiles on other people’s faces while also making sure we make it to our destination safely. i want to be a flight attendant for United because y’all value diversity and i respect that and want to be apart of the diversity of your team. y’all also value honesty, fairness, and ethics, which is also something i value as well. I love the uniforms that united airlines flight attendants wear. i love the blue, black, and grey colors! United is just a great airline to work for all around.
Beautiful Answer! You really did your research. Also, did you already apply? Sorry for my late reply but I’m back now. Will review the rest of your answers and give my feedback. So far, great answers.
Thank you so much for taking the time to provide this information to us! You are a great speaker and very professional, a true roll model in the industry :) thanks again! I’m preparing for my in person interview and you’re a wealth of information for us newbies
You are an absolute darling! Thank you for your kind words & you’re welcome. I can definitely see why you would make as excellent flight attendant. Remember to smile bright like a diamond, standout without doing too much, be polite and put safety first. Be a team player and show them your best bubbly self. You got this ✨🫶🏾
1) I would go up to this person and keep a little distance because you never know how this person could react if you are touching them. Even if you have good intentions with it it's better to stay a little away. Then I would tell them that everything is going to be fine and that this person is safe. Maybe I would even strike up a conversation and try to distract the person a little bit from their fear. I would also offer them a little chocolate or something else to comfort them. I make sure to stay calm and soft.
I think it is important to try to calm them. Letting them know that we take their safety seriously and we have procedures and policies in place for this very reason. Possibly offer them something (whether water, snack or show the headphones and to watch something to take their mind off of their fright).
Great Answers! Do you have an interview coming up soon? Do you have any additional questions I could answer? Sending you much luck and success in your process.
2nd question: if we had emergency while in air, i would stay calm and quickly follow all procedures that were taught to me in training and consult with my captain to see what other procedures are needed, i would make sure to let all the passengers know that they are okay and to not panic while we go through the emergency protocol.
miss ma'am! your video helped me so much to prepare for my upcoming virtual interview and you are very correct: answering your questions with a dash of personality is major key. thank you so much!
2. If there was an a emergency situation on my aircraft I would stay calm and quickly follow all procedures that I was taught during training , and also to tell the passengers to remain calm and not to panic that every thing will be okay
Emergency situation. First and foremost. Stay calm. If the flight attendant shows he/she is fearful chaos make breakout. Next, spring into action and follow the protocols that I have learned for the emergency that is taking place .
In an emergency situation in the air, I would be able to rely on my training as a flight attendant, remain calm and project confidence to be the leader that the passengers are looking to. I’d communicate with my fellow crew and captain and act quickly in my decision making in order to assess and handle the situation accordingly. In the case of an evacuation, I would recruit able bodied passengers to help in the evacuation.
I would like to be a flight attendant because I enjoy being around people and I like working with a team . I love being in a diverse setting and learning about the different cultures. I want to work for this airline because you don’t give your passengers, colleges or employees less than honesty, integrity. You have friendly and supportive flight attendants that are very professional and forward, I would like to be part of a team like that.
Hey there Kesha, sorry for my late reply. I’ve been extremely busy with training, flying and school 😩 but if this is useful to your Journey I will try to provide my feedback. If not, I hope we can still help others. I love your answer here, the one thing I would try to include is the importance of safety and why you want to be a safety professional. The number 1 job of a Flight Attendants is the safety of their passengers. I would maybe play on the tag line of the airline, what do they stand for? I see you try to do that with the honesty I would make that a little more specific to the airline. But overall, I think you nailed it.
I really appreciate you doing this type of interview from a recruiter point of view as we know every airline in the world is hiring now. I kept getting all the way to the recorded interview and that’s where they would shoot me down. I was thinking how can someone with so much experience in law enforcement and customer service not make it to the f2f atleast. now I know. I was thinking maybe they was looking for a certain look younger person someone they can mold or maybe I didn’t speak well enough. You made me understand what I need to do❤
Keep trying! Do not give up. I know you don’t get enough time to show them your full personality but use the few minutes you got to show them what you bring to the table. Keep it short and sweet but to the point. Hope All is well. If you still have questions, please do not hesitate to reach out to me on instagram for a quicker response. @Ladyrnp also, having a law enforcement background is great but remember to showcase your sweet personality. Flight Attendants inform passengers not enforce. 🥰
If I had an emergency situation on my flight, I would see what type of emergency it is, stay calm and remember protocol for the type of emergency that’s happening. I will inform the passengers as I am instructed by the pilot as well as instruct them on what to do based on the emergency.
Perfect! Depending on the airline you’re applying for, you might be working with other flight attendants so make sure you’re incorporating teamwork in this answer by including other flight attendants in this process. Overall, I think you got the right approach to the job and you’ll make a fantastic flight attendant.
@20:00 lol! Had I been that recruiter...I would have looked at her and said: " Ok...yes I recognize you...and I also recognize that you aren't cut out for this position :-) please take your belongings and wait for the van back to the airport. " It always amazed me how bold some of the applicants can be not only in the interview process but in training. Nice video and very informative .
If someone started panicking on the airline I’m flying, I would first ensure I am calm in approaching that person. I would then give my best advice to that person to ensure them that everything will be okay and everyone including myself have been through such a situation before. Also I would mention to that passenger that our number one priority is to make sure flying is comfortable and safe for everyone aboard. I would do check regular backs to make sure they have calmed down and is doing okay
Amazing video! Thankyou so much, it really got me thinking about my answers and the kind of questions I might be asked! This makes me feel a lot more confident, Thankyou!
What I would do in the case of a nervous first time flying passengers: I would address the passenger with words of encouragement and try to relate to the individual, start a conversation with them and ask them about their destination and where and why they are traveling and remind them of that journey. Make them feel comfortable with the environment and this can be done by getting to know your passengers. My answer of the top of my head while pausing the video.😅☺️
Aww!!!! Congratulations!!! 🍾🎉🎊🎈 you did it. I am so proud of you, are you excited about heading to training? I am so happy for all of you guys putting in the work.🥰😍🪄🎈🍾
1st question Response: I would assure the passenger that the entire team including the pilot is thoroughly trained for the situation. I would remain calm, and attempt to make small talk with the customer to distract them from their fear. I would also ensure that they are properly secured in their seat, the aisles are clear and anything that could potentially harm them is stored away. Again I would also assure them that their safety and protection is our top priority and continue small talk to distract them.
Girl, I can't believe we had the exact same thing happen to us! I managed multiple portrait studios for 2 years as an "acting manager" (basically, I did all the managerial duties for the pay of an associate). I was running 3 studios all by myself with just a few staff. The district manager told me she found a woman to manage the main studio i had built, single handedly, from the ground up, and she needed me to train her. I asked if i would finally be promoted to manager of one of the other studios, and she told me the company won't make anyone under 27 an official manager. She lied to me for years! And i still had to train the new manager. I left shortly after.
I would calmly go over to the guest and introduce myself and ask if they were OK. I would then reassure them that they were safe I would go into great detail about everything that was going on what to expect next all the way until we get to our destination I will go over more things about how safe the plane is and how trained we are to assist them, I will try and offer them water or a snack and stay with them as long as it took until they were feeling better as long as there was nothing with a higher priority, I Would focus on speaking to them calmly with with compassion and love and empathy and I would do whatever it took to make them feel OK and confident that they were safe.
Question 1: If I had an individual on my flight who was panicking due to a fear of flying, I would first introduce myself and in a calm voice practice some deep breathing exercises with them. Once I can see they are beginning to relax I would share my experience about the first time I flew and how nervous I was, so that they would know they aren't alone. Lastly, I would show them where the call button is so if they need anything during the flight they can signal one of the flight attendants who would be happy to help them.
#1 I would remain calm and assure the customer that all crew and pilots have been professionally trained in safety and procedure. I would suggest a distraction such as watching a movie or deep calming breathing.
I know one thing that stands out right away. You have such a beautiful personality ! I may never be a flight attendant like my aunt( I am only 4'11" and I am afraid of the swimming training) however you are very interesting and your answers help me with other types of jobs with these questions and situations. I still might look into ground jobs for the airports. I enjoy traveling and want to see more of Europe and one day Japan. I have customer service in my background and also housekeeping. I even thought about cruise ship jobs too.
Hey Laura, thank you so much for your kind words. Did you know that you don’t have to do swim training for most airlines? Not all airlines have swim training as a requirement for flight attendants. I never did swim training and I can barely swim but I work for frontier Airlines. If this is your passion don’t let that stop you. Also, at frontier we do not have a height requirement. Be pleasant, have a passion for people, represent our brand well and you will be good. I say don’t limit yourself, definitely apply today ha! Your got this!
If someone was panicking on the flight, I would go over to them and calmly talk to them and find out first why they are panicking . If it’s over the fear of flying, I would assure them that safety is our number one priority and I would try and reassure them. I would offer them a beverage and ask if there’s anything I can do to help.
As I get to the situation I would address the people. Ask them to remain calm and let them know we are working on it. I would the evaluate, and then if I am able to solve the problem. I will if not I will either go get the person who can or ask another flight attendant to do so
I am a team player who loves caring for people. As a dental hygienist, I am accustomed to working with people from a variety of different backgrounds, some who are fearful or have anxiety as many people don't like the dentist. _____ I love making people feel good, as it makes me feel great! _______ Airlines is known as the green airlines and is committed to the environment with aligns with my views of the environment and also my stock portfolio (true story :) ) ______ Airlines uses 43% less fuel than the other carriers, therefore reducing their carbon footprint, which is a win for all of us.
@@yandeh101 Not only is _____ Airlines committed to the environment , ______ Airlines is committed to low fares done right, which makes perfect sense for families and business travelers alike.
Talk to the passenger ask if it was the first flight and reassure them everything is going to be OK maybe suggest that they close their eyes and picture going somewhere they’ve always wanted to go like on a beach or somewhere.
1. If someone was panicking on my airline I would calmly talk to The passanger . Give them some coping skills on how to deal with panic attacks on a airplane maybe it could be meditating or even just a simple talk . I would sit down with them and maybe ask where are they traveling to and what there plans may be if it’s not there home .
I would let them know that I understand their situation and explain to them that it's a very normal feeling for most people,I would go ahead and assure them that we are their to make sure that he)is safe..ask them if they need additional help like water which would help them feel comfortable
If a passenger were to panick and cry on my aircraft, I would first walk over to them crouch down and ask how can I help them? Let them know that it’s normal to be nervous and reassure them that they are in the hands of the VERY best pilots and flight attendants. Hand them a tissue and offer a cup of water to help them calm down.
Well mostly they panicking during take of or landing or befor so will try to reassure them talk to them and try to distract and take her attention away of her panicking . I may offer her magazine or turn on movie or even try to offer her to change the seat away from the window if it is possible
Q 1. I would go to the person, reintroduce myself calmly with a smile, then ask them what's wrong gently, Give them a moment to respond, then before they talked too long politely interrupt them and say ok lets take a deep breath, close your eyes, focus on my voice, take another deep breath then adk them questions about themselves suchcas what dobthey dor for a living, what is their favorite hobby badically try to distract them for a few moments. Then I'd say it's perfectly normal to be a littke anxious but they can rest assured that the pilots and the rest of my coworkers ate well trained to get them to their destination safely because that is our top priority. Then id offer them something to drink.
I’ll have my f2f sooner and I’m feeling a little bit insecure about my English level, I’ve been practicing but I’m not a native speaker so I wouldn’t be the person other gonna laugh of… give me some advices
first question: if somebody on my flight was panicking, i would walk up to them and evaluate the problem, then i would reassure them that they will be fine and that all of the workers on board are 100% trained and if they need anything that we are all here for them and i will also show them ways to calm them nerves down and tell them that it’s okay and they aren’t the only one.
Awesome. Sharing stories to distract them or a few facts about air safety is also a great way to help restore calm. Ask them about their travel plans to keep their mind occupied.
Thank you so much for this video! I learned alot. I wanted to ask more about the hiring event day process . So if you receive an offer the day of the event, would they drug test you and do background checks all in that one day?
Hi Quetana, thank you and I’m glad you found the information helpful. To your question, Yes there’s a possibility you might get drug tested if you’re offer the job. I would say be prepared for any and everything that day. Background checks usually takes time:
Revised If a passenger were to become nervous during a flight I would first ask them if they were okay and if they were feeling well. I would try to bring them some comfort by letting them know that its normal to be a bit frighted and let them know that many people do get nervous to fly. I would reassure them by letting them know that each flight attendant as well as the pilots are all extensively trained for any possible emergencies that may occur. Id offer them some water and suggest a little air to help with the motion of the plane. Id check on them throughout the flight as well, to ensure that they know they are not alone and that their safety and comfort is our top priority. Revised In an emergency situation I would remain calm and collected and If time permits, I'd communicate the with to the crew to ensure that everyone is aware of the current situation, I would then ask the captain what would be the next course of action. If there is situation that required immediate attention and was safe for me to deal with on my own, I'd trust that i was trained well enough to handle it and take immediate action. Revised I once worked as a security officer at a doctors office that took pain management patients. There were a few patients who would come by and get upset they were denied opioids. It was taxing having to escort them off of the premises. One week there was a patient who came in every day to intimidate our pain management doctor into writing him a prescription. I Stuck to the procedures I was trained to follow and remained professional, calm, and confident during each encounter and documented the incidents. Overtime my reports were used to build a case to dismiss him from treatment. Although it was hard sometimes to be brave especially being a women in security it made me feel proud to know i helped in some way to protect the people in the building . If I would've let the stress and threats get to me I wouldn't have been able to perform my duties properly. Revised I never knew i wanted to be a flight attendant I did know I love traveling and meeting new people. When i was younger my sister began working as a flight attendant and we would stand outside looking up and wondering if she was on any of the planes that fly by. I know I've always liked working alongside people and I think that the dynamic between in-flight crews is a great example of how each person is important to making operations run smoothly. More specifically I love to work for this company because metaphorically speaking i'm expanding just like the company! I'm growing and learning more about myself each day and I know now that I would love to dedicate my skills, knowledge, and time to a company that not only cares about their employees and consumers, but even goes the extra mile to care about their environment is a company that I want to be a part of and grow and contribute to.
If someone was to panic on my flight, I would go over to check on them, ask questions to see what’s causing the attack and proceed to help, if I’m unable to calm the person down, I would go get my co attendant to assist with the panic attack.
I love your use of team work to resolve the situation, Very much needed in the aviation industry. I would walk the recruiter through your method of help. will you try to distract them? How will you help? 😊
Hello! Love your videos! 😊 I always hear people say “make sure you stand out” how exactly can I do that? I’m answering all the questions good, how can I make them remember me?!
Thank you for watching & welcome to the family. Have you seen this video? It explains how one can stand out. let me know if you have any questions after this video. ua-cam.com/video/y0WYZ4rtCRY/v-deo.html
1st question response. i will talk to the passenger and share my experience about my first-time experience when flying in the airline .. i will tell her/him that i feel you when i first flew in the airplane and that i feel nervous but i make myself calm and relaxed and i try to watch some movies or listening some music so it helps me to not feel afraid and worried. and i realized that it was amazing flying in the airplane..
@@yandeh101 not yet dear. because I was thinking if I need to attend F.A training before I will try to apply. I am only graduated high school and I am already 36 years of age. but I had experience in customer service and sales for almost 16 years. F. A is my dream job.
@LizaB you can apply you don’t need to go to school to be a FA. The airline will train you. Message me in the middle of next week and I will have more information on how to apply. I’m busy this week
@@yandeh101 lovely ..that's great. by the way I'm so glad and feel great thank you for your time even though your kind of busy😍😍😍.. I'm so excited and will wait for your another information. take care and God Blessed you..
I would stay calm and follow policy and procedure. Depending on the type of emergency, would depend on the immediate decisions I would make. I would contact with the cockpit in order to evaluate the type of emergency so that I can prepare. I would be the voice of authority, in a calm manner , with what I know without having training. I would ensure all passengers were in their seats with their seat belts fastened and tray tables up and make sure the aisles were clear. I would have passengers raise their window blinds so that all were open, unless, something visually scary was in view of certain passengers; ie: fire. I would secure myself in my jump seat in brace position again, depending on emergency. If it was a medical emergency, again I would follow policy and procedure. My career background and deep knowledge of medical emergencies would come in handy.
After watching your response, I would add, not only would I make contact with the cockpit, I would make contact with my fellow teammates. I am more than confident with the education I will receive while in training will ensure I will clearly make the right choices to handle any emergency we encounter.
@@melissatrebuchon7119 Your background in the medical field has definitely prepared you for this journey. I am truly impressed with your answers!! This tells me you’ve done your research and the recruiters will definitely appreciate you making the effort. I.e. you know what you’re signing up for. Bravo! 👏🏾
A difficult situation that I once had with a customer was when the customer came in the restaurant upset that his order was not made as he directed. I apologized for the inconvenience and took the order and asked the cook to make it as the customer had ordered it. I informed my manger of the situation and was told to offer the customer something for the inconvenience, which I do as I was instructed and made sure this order was correct and pleasing to the customer. I again apologized for the mishap and made sure it was better. When I got the chance I asked my manager if they had any advice on how I could have handle the situation better in which I was told, I done an excellent job.
Excellent use of the Star method, situation, task, action and Result. For the results I would add how did your angry customer feel after the actions you took? Was he happy with his new order? But nice job. Love that your answers are straight and to the point 👏🏾
Hi, My other question is; As a FA may I work with MY GLASSES ON? I need my glasses to READ, having some VISION ISSUE! Glasses PERMITTED during a flight as Flight Attendant? Thanks for your feedback.
Hi, I am about to begin my FA training!My question is about the telephon provider roaming fees!As iI will be traveling overseas, fees are 15$ per day!How to skip such expences , at least reduce the amounts?Setting the telephone in Airplane Mode interrupts calls and messages.Thanks for your feedback!
Where are you heading? I am not familiar with the kind of phone provider you have but you can look into improving your current phone plan to include international calling and texting that way you’re not bill $15 a day. Sprint is good what that kind of stuff. Hope this helps.
Omg my manager did the exact same thing and as I was training the person she continued asking me does it bother me to be training her with knowing I was promised the job and I told her the exact same thing no because it's not her fault. My manager was looking for yes people that can be easily manipulated
Oh sorry I just saw this. Wear a business professional outfit. You should sit in a quiet area. Clean background and smile like your life depends on it ha. Good-luck
If someone was panicking on my flight I would go up to them and figure out why they’re panicking, if they’re panicking because they’re afraid to fly I would offer them a beverage to calm down and I would reassure them that if they need anything during the remainder of the flight to let me know
I would say Sir or ma’am we are all in this together everything will be alright can I get you some water 💦 can I get you a blanket and something that helps me to relax is soft music or a UA-cam channel with rain 🌧️ and breathing in and breathing out and I will check on the guest Throughout the flight❤
If any customer is panic I'll ask them if they are ok and offer them something according to their age if it's any child I will offer them, chocolate because children often smile when they see chocolate around them if any elders then I'll start a conversation with them and talk about a there favorite person or favorite destination ill let that person speak cause when we speak about something favorite we forget about everything else 😢i hope it's not too bad
Hi Ashwini, I like the second part of your answer, hopefully you were able to see my answer for guidance. With kids you have to be mindful offering them stuff because some parents are really straight but I think your answer is headed in the right direction. Just make sure you’re asking them the right questions to determine ways you can assist. Have you started applying or do you have an interview coming up? Sorry I’m so late replying but I’ve been on vacation but now I’m back.
@@yandeh101 no I haven't started with mine. The interview also my interview is not coming I'm studying right now but I saw your video and felt like the comment that for replying ill try to be better
Back when I worked for a big car rental agency I had a person try to return a damaged car claiming that it was like that. As I tried to explain it wasn’t he progressively angrier and louder. We were in the parking lot at the time looking at the car. He no longer wanted to speak to me but a manager. I apologized for the problem and offered to walk him in the sit down while I go get my manager. While waiting for her I grabbed my tablet and was able to get a person that was there long enough to pull up the last check in of that car. It has required pictures and see that the car wasn’t damaged there before. When the manager came out I handed her the tablet, gave her a quick explanation and we went out with the evidence and she explained and showed it to him. With the physical evidence there he was still upset but calmed down and we were able to resolve the issue.
Great job on remaining calm. Do you have similar situation where you didn’t have to call your manager? The reason for my question is because most airlines don’t have managers on the flight but you can always get another Flight Attendant If you feel you’re not getting through to the passenger. Love your answer just wanted to over another prospective.
@@moniqueaftertrucking so for this question, you will do a little bit of research on JetBlue. What qualities does JetBlue have that you admire? For example, Do you like their business model? An example would be JetBlue is a low cost carrier but still offer quality service to their customers. They are looking to expand and offer more people the opportunity to fly by acquiring spirit airlines. Look more into their work culture and see if you like it. Hope this helps.
1. If someone was panicking I would actively listen to them, let them know that everything is going to be okay and that every single person in the crew is 100% trained and I would share them an experience of a time I was nervous on a plane
3rd question: a time a dealt with a difficult customer is at my current job, t-mobile, we have a lot of people come in with bill issues but unfortunately there’s not much we can do from our end, but i try my best to help, one day, i had a specific customer who was very upset that his bill was over $600, so i checked his account and i seen that he had, 2 iphones, 2 watches, and an ipad, and on magenta max (our most expensive plan) which means his bill was a little over $200 already, then as i kept looking, he made payment arrangements since the third bill month and he never paid the payment arrangements on time, so i explained everything to him and he was still upset and confused to why his bill was that much so i just showed him what i was seeing on my screen and he was starting to understand as i explained to him, i gave him solution that, i can make the next payment arrangements for him because when you set them up online, they don’t work sometimes, so he agreed and we got those arrangements set up and he thanked me and apologized for being rude as it wasn’t really my fault. i felt relieved that we didn’t lose a customer that day and that i did all i could to help the customer get back on track with his bill.
Question 1# what would you do if someone starts panicking on flight because fear of flying : My answer : i would check on the passenger and ask them how’s there day going and how there feeling I would assure the passenger that This is common that there’s a very low to no chance of a plane crash and that I will make sure the passenger is comfortable and provide and extra snack or drink if available Question 2 # what are the first things you would do in an emergency in the air? My answer: Figure out what the situation is firstly , than I’ll try to desclate the situation by remaining calm and assuring to the passengers and relay to the captain the situation at hand and my colleagues making sure of safety and passenger comfort QUESTION 3# tell me about a time you delt with a difficult customer and how did you handle that situation? My Answer# with my previous sales experience I’ve delt with a customer with subpar credit and had 5 tvs he needed set up when I ran the application his credit score was 490 and was approved for prepaid and would have to pay for all equipment that totals to $3,000 he declined to move forward but I rebutted and countered with a $200 gift card for the inconvenience he said no so than I asked him if he has any smart tvs and he says yes i have 4 Smart tvs I put him on hold and said let me see what I can do for you since dish offers a cable box called the duo I was able to connect his 5 tvs via one cable box reducing the amount that it Cost him when I got back on the phone with him he was pleased with only having to pay for one tv box and that was only $300 no gift card so the biz saved money and I got the sale and left with a happy customer Question 4# why do you want to be a flight attendant and why frontier ? Answer: because though the years of customer service and sales and my passion of meeting new people of and being a people pleasing person everyday will be a new opportunity to learn a new language learn about caultures learn new things and step out of my comfort zone now the reason why I want to be a flight attendant with frontier is because I’ve read the entire job discription in its entirety and I believe my skill sets and values align with frontiers core values and as well as frontier being the most cost efficient and greenest airline in America with low fares done right is what separates frontier from the competition as well as being able to be a line holder faster than any other carrier
I am so sorry for my extremely late response. I’ve been busy with school and flying full time so please forgive me. For Q1 : I would avoid making guaranteed or just talking about crashing in general but overall all great answer. I would include asking them questions about their travel to distract them from their fear. #2 you are on the right track by first determining the nature of the emergency, remaining calm is another great point in your answer as these passengers are depending on you and your crew for survival. Teamwork is extremely important in an emergency so great answer. Excellent answer on number three. You revealed the situation, your task, what action you took, and the result. Very easy to follow! I would avoid saying the credit score instead I would say “the customer credit score did not meet the minimum qualification” or something along those lines but I love your answer. #4 lol I didn’t you wanted to be a (FA) with frontier sending you lots of positive energy if you haven’t already done your interview. In the last answer, I would find a way to include safety because the #1 job of a flight attendant is the safety of the passengers. So maybe your love for pleasing people And seeing them happy has led you to the flight attendant job but making sure everyone is safe on your airplane plane is even more rewarding. Sorry about my super late reply, usually I’m on it but started taking some classes along with flying full time 😩I hope all is well with you.
@@davidseurattan1017 omg!!! Congratulations 🍾🎈🎊 you did it. Welcome to the world of aviation. Here’s a link to my video on training if you haven’t already seen it. ua-cam.com/video/7XZ94CfeqDM/v-deo.html
Okay but all them purses though! I love them! And thanks for the great advice like always! 🤍 I always tell people if you research do not try to sound like a robot at all because they know all these answers.
Lol I would say focus but you got the job already so…. I guess keep being distracted by the purses?? 🤣🤣😍! Lol gave me a good bag and a nice shoes 👠 and I’m happy ❤️ and that’s a great way to put it, they’ve heard all those internet answers before.
If I had a passenger who was panicking, I would calmly come over and introduce myself. I’d then have them take a few deep breaths with me and tell them that their fears are valid. Then I’d explain that all the staff, flight attendants, and pilots are 100% trained to handle any situation that may occur. I’d let them know that there’s a call button if they need anything and check on them throughout the flight.
When i was working a flight to Ronald Reagan International Airport in Washington DC we were flying down the Potomac River towards the runaway as we were cleared for landing. It was very windy. I noticed the wind was pushing us to aircraft left hard. As i looked up, I noticed a passenger's eyes were opened wide. I asked him if he was ok. He said " is it normal to get this close?" I looked out of the window we were closer than normal to the Washington Monument. I replied "it is pretty windy outside due to the storm that is coming. I promise you our pilots are trained to fly in Washington DC. They have to have a certain amount of flight hours to do so and will do everything they can to land us safely. Do you like roller-coasters?" He shook his head no. "Ferris wheels?" He shook his head no. I said "You just don't want me to be great today" He laughed, the next moment we landed. He was so focused on me he didn't pay attention to the way the wind was pushing the aircraft.
Love the roller coaster 🎢tip, I just use that with a passenger when I flew home on Delta. A passenger beside me was Panicking when we were landing. Also, find a memorable aviation fact to use in your interview. Nothing too intense, just something they can remember you by. It could be about the airline itself. Do you have an interview coming up? If so, feel free to reach out with any questions you might have:
@@yandeh101 I do on the 21st. I'm going to edit my answer
Thanks for the tips
Received my CJO yesterday and I wanted to say your video was very helpful. Some of these questions were indeed asked in my f2f!
OMG!!! I am so happy to hear this news, Congratulations!!!!!🍾 You are very welcome, your hard work, dedication and commitment paid off. Be sure to prepare yourself for the next step because I can’t wait to hear about you graduating and earning your wings !✈️ stay out of class room drama, focus, study study study and I’ll see you in the skies. 🌌
Nice !! We’re some of these questions asked during the live interview ?
First question: if I seen a passenger panicking on a flight I will walk over to them and ask if they are okay and assure them that they will have nothing to worry about because everything will be okay and they are not alone because the staff on the flight are 100% trained. I will also share some experiences of when I was once nervous on more than one flight and give them tips on how to calm those nerves down.
1st question: If I had a passenger with fears about flying as the flight attendant on duty I would; Reassure them that their feelings are heard & not irrational. I would proceed to then explaining basic FAA safety protocols & insure them that our pilots are well trained to fly through any weather and to any destination. I would give the passenger a techniquie they can use to calm down & during the duration of the flight I would take time to check in on that specific passenger. After doing all these steps I will have a calmed down sibling passenger exiting my flight!
If someone where to be panicking in my flight I would first walk up to them and introduce my self. I would ask them how are they feeling and if there is anything that I can get them to make them feel more at ease. I would walk them though the steps of how the flight would work and tell them they are not alone I would do a simple breathing exercise to calm their nerves and I would constantly check up on them through the flight!
4th question: i want to be a flight attendant because i really value what flight attendants do. they are so professional and always smiling and value safety. i’ve dreamed of being a flight attendant since i was small but never really got to experience being on a plane and just going off what i saw on movies but i finally got on my first flight last October and it was a great experience and i saw that there are wayyy more responsibilities than i thought and i did more research on what flight attendants do and i fell more in love with the job itself, and i want to become part of a job that gives people great experiences and keep smiles on other people’s faces while also making sure we make it to our destination safely. i want to be a flight attendant for United because y’all value diversity and i respect that and want to be apart of the diversity of your team. y’all also value honesty, fairness, and ethics, which is also something i value as well. I love the uniforms that united airlines flight attendants wear. i love the blue, black, and grey colors! United is just a great airline to work for all around.
Beautiful Answer! You really did your research. Also, did you already apply? Sorry for my late reply but I’m back now. Will review the rest of your answers and give my feedback. So far, great answers.
I have watch numerous videos and ther were good. This was was so amazing because of the interaction/questions. Thanks so much for sharing
You’re very welcome! I’m glad you found the information helpful.😊 welcome to the family.
Thank you so much for taking the time to provide this information to us! You are a great speaker and very professional, a true roll model in the industry :) thanks again! I’m preparing for my in person interview and you’re a wealth of information for us newbies
You are an absolute darling! Thank you for your kind words & you’re welcome. I can definitely see why you would make as excellent flight attendant. Remember to smile bright like a diamond, standout without doing too much, be polite and put safety first. Be a team player and show them your best bubbly self. You got this ✨🫶🏾
1) I would go up to this person and keep a little distance because you never know how this person could react if you are touching them. Even if you have good intentions with it it's better to stay a little away. Then I would tell them that everything is going to be fine and that this person is safe. Maybe I would even strike up a conversation and try to distract the person a little bit from their fear. I would also offer them a little chocolate or something else to comfort them. I make sure to stay calm and soft.
I think it is important to try to calm them. Letting them know that we take their safety seriously and we have procedures and policies in place for this very reason. Possibly offer them something (whether water, snack or show the headphones and to watch something to take their mind off of their fright).
Great Answers! Do you have an interview coming up soon? Do you have any additional questions I could answer? Sending you much luck and success in your process.
2nd question: if we had emergency while in air, i would stay calm and quickly follow all procedures that were taught to me in training and consult with my captain to see what other procedures are needed, i would make sure to let all the passengers know that they are okay and to not panic while we go through the emergency protocol.
miss ma'am! your video helped me so much to prepare for my upcoming virtual interview and you are very correct: answering your questions with a dash of personality is major key. thank you so much!
I've never subscribed so fast! 😂 I love the way you asked for subscribers.
Haha Aww welcome to the family friend 🙏🏾🥰
2. If there was an a emergency situation on my aircraft I would stay calm and quickly follow all procedures that I was taught during training , and also to tell the passengers to remain calm and not to panic that every thing will be okay
Emergency situation. First and foremost. Stay calm. If the flight attendant shows he/she is fearful chaos make breakout. Next, spring into action and follow the protocols that I have learned for the emergency that is taking place .
In an emergency situation in the air, I would be able to rely on my training as a flight attendant, remain calm and project confidence to be the leader that the passengers are looking to. I’d communicate with my fellow crew and captain and act quickly in my decision making in order to assess and handle the situation accordingly. In the case of an evacuation, I would recruit able bodied passengers to help in the evacuation.
I would like to be a flight attendant because I enjoy being around people and I like working with a team . I love being in a diverse setting and learning about the different cultures. I want to work for this airline because you don’t give your passengers, colleges or employees less than honesty, integrity. You have friendly and supportive flight attendants that are very professional and forward, I would like to be part of a team like that.
Hey there Kesha, sorry for my late reply. I’ve been extremely busy with training, flying and school 😩 but if this is useful to your Journey I will try to provide my feedback. If not, I hope we can still help others.
I love your answer here, the one thing I would try to include is the importance of safety and why you want to be a safety professional. The number 1 job of a Flight Attendants is the safety of their passengers. I would maybe play on the tag line of the airline, what do they stand for? I see you try to do that with the honesty I would make that a little more specific to the airline. But overall, I think you nailed it.
I really appreciate you doing this type of interview from a recruiter point of view as we know every airline in the world is hiring now. I kept getting all the way to the recorded interview and that’s where they would shoot me down. I was thinking how can someone with so much experience in law enforcement and customer service not make it to the f2f atleast. now I know. I was thinking maybe they was looking for a certain look younger person someone they can mold or maybe I didn’t speak well enough. You made me understand what I need to do❤
Keep trying! Do not give up. I know you don’t get enough time to show them your full personality but use the few minutes you got to show them what you bring to the table. Keep it short and sweet but to the point. Hope All is well. If you still have questions, please do not hesitate to reach out to me on instagram for a quicker response. @Ladyrnp also, having a law enforcement background is great but remember to showcase your sweet personality. Flight Attendants inform passengers not enforce. 🥰
If I had an emergency situation on my flight, I would see what type of emergency it is, stay calm and remember protocol for the type of emergency that’s happening. I will inform the passengers as I am instructed by the pilot as well as instruct them on what to do based on the emergency.
Perfect! Depending on the airline you’re applying for, you might be working with other flight attendants so make sure you’re incorporating teamwork in this answer by including other flight attendants in this process. Overall, I think you got the right approach to the job and you’ll make a fantastic flight attendant.
@20:00 lol! Had I been that recruiter...I would have looked at her and said: " Ok...yes I recognize you...and I also recognize that you aren't cut out for this position :-) please take your belongings and wait for the van back to the airport. " It always amazed me how bold some of the applicants can be not only in the interview process but in training. Nice video and very informative .
Hahahahaha Thank you.🙏🏾 People are very interesting lol I struggle to keep a straight face sometimes.
If someone started panicking on the airline I’m flying, I would first ensure I am calm in approaching that person. I would then give my best advice to that person to ensure them that everything will be okay and everyone including myself have been through such a situation before. Also I would mention to that passenger that our number one priority is to make sure flying is comfortable and safe for everyone aboard. I would do check regular backs to make sure they have calmed down and is doing okay
Amazing video! Thankyou so much, it really got me thinking about my answers and the kind of questions I might be asked! This makes me feel a lot more confident, Thankyou!
You’re very welcome. Good luck on your interview. We’re rooting for you.
What I would do in the case of a nervous first time flying passengers: I would address the passenger with words of encouragement and try to relate to the individual, start a conversation with them and ask them about their destination and where and why they are traveling and remind them of that journey. Make them feel comfortable with the environment and this can be done by getting to know your passengers.
My answer of the top of my head while pausing the video.😅☺️
Are you prepping for your interview?
RECEIVED MY CJO 🎉 THIS WEEK I APPRECIATE YOU AND THE INFORMATION YOU INFORMED US WITH..
Aww!!!! Congratulations!!! 🍾🎉🎊🎈 you did it. I am so proud of you, are you excited about heading to training? I am so happy for all of you guys putting in the work.🥰😍🪄🎈🍾
1st question Response: I would assure the passenger that the entire team including the pilot is thoroughly trained for the situation. I would remain calm, and attempt to make small talk with the customer to distract them from their fear. I would also ensure that they are properly secured in their seat, the aisles are clear and anything that could potentially harm them is stored away. Again I would also assure them that their safety and protection is our top priority and continue small talk to distract them.
Girl, I can't believe we had the exact same thing happen to us! I managed multiple portrait studios for 2 years as an "acting manager" (basically, I did all the managerial duties for the pay of an associate). I was running 3 studios all by myself with just a few staff. The district manager told me she found a woman to manage the main studio i had built, single handedly, from the ground up, and she needed me to train her. I asked if i would finally be promoted to manager of one of the other studios, and she told me the company won't make anyone under 27 an official manager. She lied to me for years! And i still had to train the new manager. I left shortly after.
Thank you so much for this. This was helpful
I would calmly go over to the guest and introduce myself and ask if they were OK. I would then reassure them that they were safe I would go into great detail about everything that was going on what to expect next all the way until we get to our destination I will go over more things about how safe the plane is and how trained we are to assist them, I will try and offer them water or a snack and stay with them as long as it took until they were feeling better as long as there was nothing with a higher priority, I
Would focus on speaking to them calmly with with compassion and love and empathy and I would do whatever it took to make them feel OK and confident that they were safe.
Hello friend! I got my CJO!
And!!!!!! We are so happy for you friendddd!! 👏🏾👏🏾👏🏾👏🏾 congratulations 🍾🎈🎊🎉
@@yandeh101 Thank you Thank you! I am so grateful for your video!! Aspiring FAs are so lucky for this
Question 1: If I had an individual on my flight who was panicking due to a fear of flying, I would first introduce myself and in a calm voice practice some deep breathing exercises with them. Once I can see they are beginning to relax I would share my experience about the first time I flew and how nervous I was, so that they would know they aren't alone. Lastly, I would show them where the call button is so if they need anything during the flight they can signal one of the flight attendants who would be happy to help them.
#1 I would remain calm and assure the customer that all crew and pilots have been professionally trained in safety and procedure. I would suggest a distraction such as watching a movie or deep calming breathing.
I know one thing that stands out right away. You have such a beautiful personality ! I may never be a flight attendant like my aunt( I am only 4'11" and I am afraid of the swimming training) however you are very interesting and your answers help me with other types of jobs with these questions and situations. I still might look into ground jobs for the airports. I enjoy traveling and want to see more of Europe and one day Japan. I have customer service in my background and also housekeeping. I even thought about cruise ship jobs too.
Hey Laura, thank you so much for your kind words. Did you know that you don’t have to do swim training for most airlines? Not all airlines have swim training as a requirement for flight attendants. I never did swim training and I can barely swim but I work for frontier Airlines. If this is your passion don’t let that stop you. Also, at frontier we do not have a height requirement. Be pleasant, have a passion for people, represent our brand well and you will be good. I say don’t limit yourself, definitely apply today ha! Your got this!
@@yandeh101 Thanks so much for the info😀
Great questions and tips
If someone was panicking on the flight, I would go over to them and calmly talk to them and find out first why they are panicking . If it’s over the fear of flying, I would assure them that safety is our number one priority and I would try and reassure them. I would offer them a beverage and ask if there’s anything I can do to help.
the story of your mom really struck a cord. Such a great video!
Thank you. 🙏🏾 she talked about it for years growing up so I had to do it.
As I get to the situation I would address the people. Ask them to remain calm and let them know we are working on it. I would the evaluate, and then if I am able to solve the problem. I will if not I will either go get the person who can or ask another flight attendant to do so
I am a team player who loves caring for people. As a dental hygienist, I am accustomed to working with people from a variety of different backgrounds, some who are fearful or have anxiety as many people don't like the dentist. _____ I love making people feel good, as it makes me feel great! _______ Airlines is known as the green airlines and is committed to the environment with aligns with my views of the environment and also my stock portfolio (true story :) ) ______ Airlines uses 43% less fuel than the other carriers, therefore reducing their carbon footprint, which is a win for all of us.
now I got it lol. I’ll be following to see your edited version. You’re on the right track, just needs a little more love.
@@yandeh101 Not only is _____ Airlines committed to the environment , ______ Airlines is committed to low fares done right, which makes perfect sense for families and business travelers alike.
Talk to the passenger ask if it was the first flight and reassure them everything is going to be OK maybe suggest that they close their eyes and picture going somewhere they’ve always wanted to go like on a beach or somewhere.
Just in time 😃💕💕💕
Keeping my fingers crossed for you.😊🤞🏾
1. If someone was panicking on my airline I would calmly talk to
The passanger . Give them some coping skills on how to deal with panic attacks on a airplane maybe it could be meditating or even just a simple talk . I would sit down with them and maybe ask where are they traveling to and what there plans may be if it’s not there home .
Great point. Did you already attend your interview? If so, how was it?
i couldnt focus this whole video because we look almoist exactly the same and ive never seen anyone who looks like me
These are great tips thank you!
You are very welcome. Sending you positive vibes as you go through the process.
Thank you!
I would let them know that I understand their situation and explain to them that it's a very normal feeling for most people,I would go ahead and assure them that we are their to make sure that he)is safe..ask them if they need additional help like water which would help them feel comfortable
If a passenger were to panick and cry on my aircraft, I would first walk over to them crouch down and ask how can I help them? Let them know that it’s normal to be nervous and reassure them that they are in the hands of the VERY best pilots and flight attendants. Hand them a tissue and offer a cup of water to help them calm down.
Super helpful. Thank you so much
You’re doll hope you found the video helpful to your process 😍
Well done! You speak very very well
Thank you so much for your kind words. I’m sure you do as well. Welcome to our little family and I hope you found this video helpful.😍
I would attempt to console them by telling them about how safe it is to fly
And expressing positive facts
That shortly the flight is over
Well mostly they panicking during take of or landing or befor so will try to reassure them talk to them and try to distract and take her attention away of her panicking . I may offer her magazine or turn on movie or even try to offer her to change the seat away from the window if it is possible
Q 1. I would go to the person, reintroduce myself calmly with a smile, then ask them what's wrong gently, Give them a moment to respond, then before they talked too long politely interrupt them and say ok lets take a deep breath, close your eyes, focus on my voice, take another deep breath then adk them questions about themselves suchcas what dobthey dor for a living, what is their favorite hobby badically try to distract them for a few moments. Then I'd say it's perfectly normal to be a littke anxious but they can rest assured that the pilots and the rest of my coworkers ate well trained to get them to their destination safely because that is our top priority. Then id offer them something to drink.
You resemble the actress Kelly Williams from Family Matters.
Omg I just looked her up for the first time and you are spot on !🎯 I’m still shocked 😳
I’ll have my f2f sooner and I’m feeling a little bit insecure about my English level, I’ve been practicing but I’m not a native speaker so I wouldn’t be the person other gonna laugh of… give me some advices
first question: if somebody on my flight was panicking, i would walk up to them and evaluate the problem, then i would reassure them that they will be fine and that all of the workers on board are 100% trained and if they need anything that we are all here for them and i will also show them ways to calm them nerves down and tell them that it’s okay and they aren’t the only one.
Awesome. Sharing stories to distract them or a few facts about air safety is also a great way to help restore calm. Ask them about their travel plans to keep their mind occupied.
Thank you so much for this video! I learned alot. I wanted to ask more about the hiring event day process . So if you receive an offer the day of the event, would they drug test you and do background checks all in that one day?
Hi Quetana, thank you and I’m glad you found the information helpful. To your question, Yes there’s a possibility you might get drug tested if you’re offer the job. I would say be prepared for any and everything that day. Background checks usually takes time:
I love this channel
That is the nicest thing I've read all day! Thank you so much and I hope you find this video helpful. Welcome to the crew.
Revised
If a passenger were to become nervous during a flight I would first ask them if they were okay and if they were feeling well. I would try to bring them some comfort by letting them know that its normal to be a bit frighted and let them know that many people do get nervous to fly. I would reassure them by letting them know that each flight attendant as well as the pilots are all extensively trained for any possible emergencies that may occur. Id offer them some water and suggest a little air to help with the motion of the plane. Id check on them throughout the flight as well, to ensure that they know they are not alone and that their safety and comfort is our top priority.
Revised
In an emergency situation I would remain calm and collected and If time permits, I'd communicate the with to the crew to ensure that everyone is aware of the current situation, I would then ask the captain what would be the next course of action. If there is situation that required immediate attention and was safe for me to deal with on my own, I'd trust that i was trained well enough to handle it and take immediate action.
Revised
I once worked as a security officer at a doctors office that took pain management patients. There were a few patients who would come by and get upset they were denied opioids. It was taxing having to escort them off of the premises. One week there was a patient who came in every day to intimidate our pain management doctor into writing him a prescription. I Stuck to the procedures I was trained to follow and remained professional, calm, and confident during each encounter and documented the incidents. Overtime my reports were used to build a case to dismiss him from treatment. Although it was hard sometimes to be brave especially being a women in security it made me feel proud to know i helped in some way to protect the people in the building . If I would've let the stress and threats get to me I wouldn't have been able to perform my duties properly.
Revised
I never knew i wanted to be a flight attendant I did know I love traveling and meeting new people. When i was younger my sister began working as a flight attendant and we would stand outside looking up and wondering if she was on any of the planes that fly by. I know I've always liked working alongside people and I think that the dynamic between in-flight crews is a great example of how each person is important to making operations run smoothly. More specifically I love to work for this company because metaphorically speaking i'm expanding just like the company! I'm growing and learning more about myself each day and I know now that I would love to dedicate my skills, knowledge, and time to a company that not only cares about their employees and consumers, but even goes the extra mile to care about their environment is a company that I want to be a part of and grow and contribute to.
Hey there, sorry I’m late are you still applying? Do you have an interview?
If someone was to panic on my flight, I would go over to check on them, ask questions to see what’s causing the attack and proceed to help, if I’m unable to calm the person down, I would go get my co attendant to assist with the panic attack.
I love your use of team work to resolve the situation, Very much needed in the aviation industry. I would walk the recruiter through your method of help. will you try to distract them? How will you help? 😊
Hello! Love your videos! 😊 I always hear people say “make sure you stand out” how exactly can I do that? I’m answering all the questions good, how can I make them remember me?!
Thank you for watching & welcome to the family. Have you seen this video? It explains how one can stand out. let me know if you have any questions after this video. ua-cam.com/video/y0WYZ4rtCRY/v-deo.html
1st question response. i will talk to the passenger and share my experience about my first-time experience when flying in the airline .. i will tell her/him that i feel you when i first flew in the airplane and that i feel nervous but i make myself calm and relaxed and i try to watch some movies or listening some music so it helps me to not feel afraid and worried. and i realized that it was amazing flying in the airplane..
Good, love the distraction part. Are you still applying?
@@yandeh101 not yet dear. because I was thinking if I need to attend F.A training before I will try to apply. I am only graduated high school and I am already 36 years of age. but I had experience in customer service and sales for almost 16 years. F. A is my dream job.
@LizaB you can apply you don’t need to go to school to be a FA. The airline will train you. Message me in the middle of next week and I will have more information on how to apply. I’m busy this week
@@yandeh101 lovely ..that's great. by the way I'm so glad and feel great thank you for your time even though your kind of busy😍😍😍.. I'm so excited and will wait for your another information. take care and God Blessed you..
I would stay calm and follow policy and procedure. Depending on the type of emergency, would depend on the immediate decisions I would make. I would contact with the cockpit in order to evaluate the type of emergency so that I can prepare. I would be the voice of authority, in a calm manner , with what I know without having training. I would ensure all passengers were in their seats with their seat belts fastened and tray tables up and make sure the aisles were clear. I would have passengers raise their window blinds so that all were open, unless, something visually scary was in view of certain passengers; ie: fire. I would secure myself in my jump seat in brace position again, depending on emergency. If it was a medical emergency, again I would follow policy and procedure. My career background and deep knowledge of medical emergencies would come in handy.
After watching your response, I would add, not only would I make contact with the cockpit, I would make contact with my fellow teammates. I am more than confident with the education I will receive while in training will ensure I will clearly make the right choices to handle any emergency we encounter.
@@melissatrebuchon7119 Your background in the medical field has definitely prepared you for this journey. I am truly impressed with your answers!! This tells me you’ve done your research and the recruiters will definitely appreciate you making the effort. I.e. you know what you’re signing up for. Bravo! 👏🏾
Just received my CJO 🎉
A big congratulations to you! You did that! 👏🏾👏🏾🎉🎉💐✨ are you excited for training?
A difficult situation that I once had with a customer was when the customer came in the restaurant upset that his order was not made as he directed. I apologized for the inconvenience and took the order and asked the cook to make it as the customer had ordered it. I informed my manger of the situation and was told to offer the customer something for the inconvenience, which I do as I was instructed and made sure this order was correct and pleasing to the customer. I again apologized for the mishap and made sure it was better. When I got the chance I asked my manager if they had any advice on how I could have handle the situation better in which I was told, I done an excellent job.
Excellent use of the Star method, situation, task, action and Result. For the results I would add how did your angry customer feel after the actions you took? Was he happy with his new order? But nice job. Love that your answers are straight and to the point 👏🏾
Hi Yandeh, I would like to hire you to be hired by them 😊 what should I do?
Hey dear, welcome to the channel. Sorry but I do not understand the question could you please explain? Hope you’re having a great day.
Hi, My other question is; As a FA may I work with MY GLASSES ON? I need my glasses to READ, having some VISION ISSUE! Glasses PERMITTED during a flight as Flight Attendant? Thanks for your feedback.
Yes, you can wear your glasses as a flight attendant. Hope this answers your question.😊
I would talk to them calmly...let them know I'm here for them...offer them something to drink...give them positive tips....
Hi, I am about to begin my FA training!My question is about the telephon provider roaming fees!As iI will be traveling overseas, fees are 15$ per day!How to skip such expences , at least reduce the amounts?Setting the telephone in Airplane Mode interrupts calls and messages.Thanks for your feedback!
Where are you heading? I am not familiar with the kind of phone provider you have but you can look into improving your current phone plan to include international calling and texting that way you’re not bill $15 a day. Sprint is good what that kind of stuff. Hope this helps.
Omg my manager did the exact same thing and as I was training the person she continued asking me does it bother me to be training her with knowing I was promised the job and I told her the exact same thing no because it's not her fault. My manager was looking for yes people that can be easily manipulated
Sorry that happened to you.
Im sad I can’t pass the online talent assessment. Like how tf can you not pass that?? Am I too aggressive in my responses or something??
What airline if you don’t mind me asking? I’m trying to figure out the type of assignment you are taking.
@@yandeh101 I’ve tried twice with Delta.
I have a video interview that is due tomorrow and I need to know what to wear and do I stand or sit when doing my interview?
Oh sorry I just saw this. Wear a business professional outfit. You should sit in a quiet area. Clean background and smile like your life depends on it ha. Good-luck
@@yandeh101 I now have a face to face next month....omg I am super excited!! Help!!
If someone was panicking on my flight I would go up to them and figure out why they’re panicking, if they’re panicking because they’re afraid to fly I would offer them a beverage to calm down and I would reassure them that if they need anything during the remainder of the flight to let me know
Hey Angel, Do you have an interview coming up?
@@yandeh101 may 24th
I would say Sir or ma’am we are all in this together everything will be alright can I get you some water 💦 can I get you a blanket and something that helps me to relax is soft music or a UA-cam channel with rain 🌧️ and breathing in and breathing out and I will check on the guest Throughout the flight❤
If any customer is panic
I'll ask them if they are ok and offer them something according to their age if it's any child I will offer them, chocolate because children often smile when they see chocolate around them if any elders then I'll start a conversation with them and talk about a there favorite person or favorite destination ill let that person speak cause when we speak about something favorite we forget about everything else
😢i hope it's not too bad
Hi Ashwini, I like the second part of your answer, hopefully you were able to see my answer for guidance. With kids you have to be mindful offering them stuff because some parents are really straight but I think your answer is headed in the right direction. Just make sure you’re asking them the right questions to determine ways you can assist. Have you started applying or do you have an interview coming up? Sorry I’m so late replying but I’ve been on vacation but now I’m back.
@@yandeh101 no I haven't started with mine. The interview also my interview is not coming I'm studying right now but I saw your video and felt like the comment that for replying ill try to be better
Back when I worked for a big car rental agency I had a person try to return a damaged car claiming that it was like that. As I tried to explain it wasn’t he progressively angrier and louder. We were in the parking lot at the time looking at the car. He no longer wanted to speak to me but a manager. I apologized for the problem and offered to walk him in the sit down while I go get my manager. While waiting for her I grabbed my tablet and was able to get a person that was there long enough to pull up the last check in of that car. It has required pictures and see that the car wasn’t damaged there before. When the manager came out I handed her the tablet, gave her a quick explanation and we went out with the evidence and she explained and showed it to him. With the physical evidence there he was still upset but calmed down and we were able to resolve the issue.
Great job on remaining calm. Do you have similar situation where you didn’t have to call your manager? The reason for my question is because most airlines don’t have managers on the flight but you can always get another Flight Attendant If you feel you’re not getting through to the passenger. Love your answer just wanted to over another prospective.
What if you never flown on that airline
What is this question in regards to? I want to answer it properly.
@@yandeh101 when answering questions about why that airline but I never flew on jetblue but I'm applying for jetblue
@@moniqueaftertrucking so for this question, you will do a little bit of research on JetBlue. What qualities does JetBlue have that you admire? For example, Do you like their business model? An example would be JetBlue is a low cost carrier but still offer quality service to their customers. They are looking to expand and offer more people the opportunity to fly by acquiring spirit airlines. Look more into their work culture and see if you like it. Hope this helps.
1. If someone was panicking I would actively listen to them, let them know that everything is going to be okay and that every single person in the crew is 100% trained and I would share them an experience of a time I was nervous on a plane
3rd question: a time a dealt with a difficult customer is at my current job, t-mobile, we have a lot of people come in with bill issues but unfortunately there’s not much we can do from our end, but i try my best to help, one day, i had a specific customer who was very upset that his bill was over $600, so i checked his account and i seen that he had, 2 iphones, 2 watches, and an ipad, and on magenta max (our most expensive plan) which means his bill was a little over $200 already, then as i kept looking, he made payment arrangements since the third bill month and he never paid the payment arrangements on time, so i explained everything to him and he was still upset and confused to why his bill was that much so i just showed him what i was seeing on my screen and he was starting to understand as i explained to him, i gave him solution that, i can make the next payment arrangements for him because when you set them up online, they don’t work sometimes, so he agreed and we got those arrangements set up and he thanked me and apologized for being rude as it wasn’t really my fault. i felt relieved that we didn’t lose a customer that day and that i did all i could to help the customer get back on track with his bill.
Question 1# what would you do if someone starts panicking on flight because fear of flying :
My answer : i would check on the passenger and ask them how’s there day going and how there feeling I would assure the passenger that This is common that there’s a very low to no chance of a plane crash and that I will make sure the passenger is comfortable and provide and extra snack or drink if available
Question 2 # what are the first things you would do in an emergency in the air?
My answer: Figure out what the situation is firstly , than I’ll try to desclate the situation by remaining calm and assuring to the passengers and relay to the captain the situation at hand and my colleagues making sure of safety and passenger comfort
QUESTION 3# tell me about a time you delt with a difficult customer and how did you handle that situation?
My Answer# with my previous sales experience I’ve delt with a customer with subpar credit and had 5 tvs he needed set up when I ran the application his credit score was 490 and was approved for prepaid and would have to pay for all equipment that totals to $3,000 he declined to move forward but I rebutted and countered with a $200 gift card for the inconvenience he said no so than I asked him if he has any smart tvs and he says yes i have 4 Smart tvs I put him on hold and said let me see what I can do for you since dish offers a cable box called the duo I was able to connect his 5 tvs via one cable box reducing the amount that it Cost him when I got back on the phone with him he was pleased with only having to pay for one tv box and that was only $300 no gift card so the biz saved money and I got the sale and left with a happy customer
Question 4# why do you want to be a flight attendant and why frontier ?
Answer: because though the years of customer service and sales and my passion of meeting new people of and being a people pleasing person everyday will be a new opportunity to learn a new language learn about caultures learn new things and step out of my comfort zone now the reason why I want to be a flight attendant with frontier is because I’ve read the entire job discription in its entirety and I believe my skill sets and values align with frontiers core values and as well as frontier being the most cost efficient and greenest airline in America with low fares done right is what separates frontier from the competition as well as being able to be a line holder faster than any other carrier
I am so sorry for my extremely late response. I’ve been busy with school and flying full time so please forgive me.
For Q1 : I would avoid making guaranteed or just talking about crashing in general but overall all great answer. I would include asking them questions about their travel to distract them from their fear.
#2 you are on the right track by first determining the nature of the emergency, remaining calm is another great point in your answer as these passengers are depending on you and your crew for survival. Teamwork is extremely important in an emergency so great answer.
Excellent answer on number three. You revealed the situation, your task, what action you took, and the result. Very easy to follow! I would avoid saying the credit score instead I would say “the customer credit score did not meet the minimum qualification” or something along those lines but I love your answer.
#4 lol I didn’t you wanted to be a (FA) with frontier sending you lots of positive energy if you haven’t already done your interview. In the last answer, I would find a way to include safety because the #1 job of a flight attendant is the safety of the passengers. So maybe your love for pleasing people And seeing them happy has led you to the flight attendant job but making sure everyone is safe on your airplane plane is even more rewarding.
Sorry about my super late reply, usually I’m on it but started taking some classes along with flying full time 😩I hope all is well with you.
@@yandeh101 thanks so much 💗 I got my CJO for spirit in LAS 8/25 :) super excited to start training on the 20th in Orlando 🎉any tips for training ?
@@davidseurattan1017 omg!!! Congratulations 🍾🎈🎊 you did it. Welcome to the world of aviation. Here’s a link to my video on training if you haven’t already seen it.
ua-cam.com/video/7XZ94CfeqDM/v-deo.html
Okay but all them purses though! I love them! And thanks for the great advice like always! 🤍 I always tell people if you research do not try to sound like a robot at all because they know all these answers.
Lol I would say focus but you got the job already so…. I guess keep being distracted by the purses?? 🤣🤣😍! Lol gave me a good bag and a nice shoes 👠 and I’m happy ❤️ and that’s a great way to put it, they’ve heard all those internet answers before.