Your Employees Are F-ing Up Your Design | E.J. Kritz speaks at BankSpaces

At BankSpaces, customer experience expert E.J. Kritz emphasizes the crucial role of employees in realizing innovative branch designs. He highlights the importance of hiring the right people and breaking down silos between bank departments to realize the promise of design and transformation efforts. He urges retail banking leaders to provide prescriptive training to empower employees to deliver the authentic, personalized experiences that Gen Z expects, drawing on this demographic’s preference for human connection and seamless digital integration in banking.
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