The Bank Branch - Dead and Alive: Reimagining the Role of Branches | Jim Marous Speaks at BankSpaces

At BankSpaces, industry expert Jim Marous explores the evolution of banking and the future of branch transformation. The retail banking ecosystem is undergoing significant shifts, from digital innovation to AI to the need to adapt to changing consumer expectations. Discover insights on creating a seamless omni-channel experience, leveraging data for personalization, and the importance of empathy in customer interactions. Marous discusses the challenges of legacy systems, the impact of generative AI, and the need for banks to embrace change to remain competitive in the rapidly evolving digital age.
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