This is often the most overlooked step. Many leaders speak as clearly as possible and think they are heard equally as clearly. However, without that final step of confirmation and hearing it back in their words - we're often operating out of assumption. Thanks for your comment Kathy!
Great topic. The say it back is so important and even more so in their own language to verify understanding.
This is often the most overlooked step. Many leaders speak as clearly as possible and think they are heard equally as clearly. However, without that final step of confirmation and hearing it back in their words - we're often operating out of assumption. Thanks for your comment Kathy!