"Good afternoon, HP Support" sorry there is no hp support. brand new printer and jams in adf, got it replaced and the same thing paper gets about half way through , jams and mangles the paper. Always bought hp, not now.
Hi Daniel, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
The video states, "If equipped, lift the document feeder tab, and lift up on the document feeder". Mine is not "equipped", as there is no document feeder tab. There is a white piece of plastic or paper poking through one of the holes that looks like it doesn't belong there, but I can't access it without lifting up the document feeder. Don't know what to do.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a document feeder jam on your printer. I will do my best to assist you. May I know the printer you are using? Please let us know! Regards, HP Support
The worst purchase I've ever made in my life. I have the Officejet Pro 9010. I never had a problem with the printer and just out of nowhere it started giving this adf jam error, making the printer literally useless, because it is not possible to do anything else. I've followed all the steps in the support videos and nothing works. The funny thing is that the error started without even having paper stuck in the adf. The printer is new and even out of warranty I always took great care of it but now it's just rubbish. I have no idea how much I will have to spend if I have to take it to technical assistance and if it will be worth it!
Hi Dan, thanks for contacting HP Global Social Media Support! I understand that you are receiving ADF jam error on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3pCYKsx Binu_HP Social Media Tech Support
+Ronghua Zhu Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2Qr3blQ
Hi Tom, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu - Social Media Tech Support
"Good afternoon, HP Support" sorry there is no hp support. brand new printer and jams in adf, got it replaced and the same thing paper gets about half way through , jams and mangles the paper. Always bought hp, not now.
Hi Daniel, thanks for contacting!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx
Binu - Social Media Tech Support
@@HPSupport Thanks for the reply, that didnt fix it, have done that previously. it is brand new, just out of the box today.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
The video states, "If equipped, lift the document feeder tab, and lift up on the document feeder". Mine is not "equipped", as there is no document feeder tab. There is a white piece of plastic or paper poking through one of the holes that looks like it doesn't belong there, but I can't access it without lifting up the document feeder. Don't know what to do.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a document feeder jam on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Regards,
HP Support
The worst purchase I've ever made in my life. I have the Officejet Pro 9010. I never had a problem with the printer and just out of nowhere it started giving this adf jam error, making the printer literally useless, because it is not possible to do anything else. I've followed all the steps in the support videos and nothing works. The funny thing is that the error started without even having paper stuck in the adf. The printer is new and even out of warranty I always took great care of it but now it's just rubbish. I have no idea how much I will have to spend if I have to take it to technical assistance and if it will be worth it!
Hi Dan, thanks for contacting HP Global Social Media Support!
I understand that you are receiving ADF jam error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3pCYKsx
Binu_HP Social Media Tech Support
there is nothing there. still appear the error message!
+Ronghua Zhu Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2Qr3blQ
ME TOO!!!! How did you fix it???
The link HP provided is broken.
Help!
+Maryanne Howell Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx
Did squat. Printer is new.
Hi Tom, thanks for contacting!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu - Social Media Tech Support