Workforce Planning, what to look after in today's uncertainty

In this episode, we speak with Marlon Martinez, a senior Workforce Management Analyst at BrokerLink with over 13 years of experience in Workforce Management.
Over these last two years, Marlon made multiple videos and blog posts dedicated to solving ongoing WFM issues, explaining the point of view and recommendations to everyone in WFM.
Join us and get his perspective on how challenging it is to plan nowadays, instability due to the pandemic, instability due to remote work, instability due to the impact of a downturn, and much more in today's episode.