I bought some shoes from Salvos for $55 but realised they were a really good fake. I was at work, so my wife went to return them with the receipt and my loyalty card i used. One lady told her the same thing “fine but only this one time!” They offered $55 credit in store. Wife didn’t have time to look around as it’s quite an expensive boutique salvos too. I went in a few days later, explained the situation, asked for a refund as they sold me fake shoes for $55. I got the cash refund straight away. Was confused why different workers aren’t on the same page!?
Lots of resellers do this stuff. Go to book exchanges and second hand book shops with the stuff they couldn't sell or with high end Books with loose pages and argue that they got it at the book shop and want a refund. They go back to op shops with their scratched LP's after exchanging the op shops good vinyl into the op shops sleaves. The ebay scam going around is to buy something off a seller and get your friend to do the same - then both claim you got the wrong item by mistake.
I think this is the thing that grinds my gears the most. Some Staff (not all) using the front of their volunteer status and their shops charity status to not only price outlandishly but to also shame, trick and treat/insult people however they see fit because they are doing " good and charitable work". I mean someone somewhere will eventually learn the hard way the term " f**k around and find out" because someone, somewhere is going to eventually piss off the wrong person and ultimately regret it to some capacity. Because any business even a charity has to operate and have reasonable customer service/staff and a some kind of consistent fair pricing structure. It literally shouldn't matter what people do with items after they walk out the door with them. Be it reselling, refurbishing or personal use. It should not change their pricing to the degree that they now price almost every item they consider to have "value" with the assumption a reseller is going to buy it. Ridiculous. ludicrous. Hilarious. Where is it getting them? They now have a metric shit ton of dirty stock on their shelves gathering dust, getting broken and waiting around for that one person walk into a charity store and pay almost retail for an item they know that store got for free when they could have bought the same item cleaned and neatly packaged from ebay for a fraction more. They are even pulling items and listing online on their own websites expecting to get the sales that way, like resellers do on ebay. Ebay! which is an international multi - million user platform. I mean...Is this a joke? A stitch up? I don't understand I as a reseller meticulously clean their dirty/filthy overpriced items and make them beautiful and yeah only then after I give them tlc do they sell for a higher price but most of the time them go to areas like remote regions of Australia, Israel, the UK and the USA. If I tried selling things to people in the condition they do my store would be -99% negative feedback and ebay would laugh me off the platform 😂 sorry uncle flip ...rant over ♥️
@@FlutterbyFlipper they pay nothing my friend worked there some of the stuff he got was mind blowing so they shouldn’t complain at all, you’re just dealing with some crazy people I wouldn’t even care…
@HardCandy-d9q I'd love to be able to shrug it off and not care. Unfortunately I myself and others I know have to deal with these issues on a daily basis and with ebay being one of my main sourses of income right now as I'm out of work with an injury I kinda have no choice but be confronted and constantly be aware and affected by these issues.
I agree with this. It's lifeline for me but my local salvo store went from pricing dvds at between $2- 6 to pricing them at $0.50 -1. They are also now doing sales every other week on books like "fill a bag for x amount or 10 for $10 and DVDs 10 for $5! Amazing 👏 👏👏 their clothing and bric a brac is still a lil high but at least they are listening to some degree ❤
The looks and sass they give you if you dare ask a reasonable question about condition or make an enquiry or offer on a price tag that clearly doesn't make sense...if side eye and a sarcastic pointed comment regarding the words "it's a charity " could kill call me dead and keep on moving😂
Hi Uncle Flip, (Legend) Mate i hear you and understand your frustration, but Golden Rule number 1 KEEP YOUR RECIEPTS. A junk draw, an old tin, doesn't matter where but keep them in one place. They are really your only legal comeback if you you want to return, exchange or get store credit. Taking an item back without one is asking for drama and a headache Sorry old mate but thats just reality. God Bless and i hope the new book sells really well.
I also had an experience a while back of buying a leather motorcycle jacket. It was priced very high but I had the girl take it off the mannequin and I bought it because I knew I could still flip it for a good profit. The lady at the store was very careful to not let me inspect it properly before shoving it in a garbage bag she had under the counter to "help me out" carrying it such a "heavy item". When I got it to the car I inspected it only to find all the protective plating/pads in it were completely perished and in crumbled up sticky mess of clumps in the sleeves and back inside pockets and it was losing black sticky "dust" everwhere. I took it back in and asked for a refund and after a different lady went out the back for quite a long time I was eventually told " sorry she was told to heavily discount it but didn’t/wouldn't under the basis that it was "leather" and we didn’t realise she hadn't cleaned it either because she believed that as a volunteer " it wasn't her job/ wasn't what she had signed up for". Apparently it also wasn't suppose to be on the shop floor but she put it out while management was on break"...i tried to be understanding but at the same time seriously... get your shit together.
@@geelong-flipper omg yes! That infuriates me to no end! My local thrift puts $15 -45 on anything nike, converse or puma regardless of how worn or dirty they are. Last Time I was there they had $25 on a pair of crocodile skin shoes that the bottoms were literally separating and falling off with a print out inside saying they are listed for $150 on ebay...like seriously wtf why is it relevant how much they sell for on ebay if they are literally falling apart! Like here you can buy these expensive broken shoes we got for free and pay a expensive price then go pay even more for them to be fixed and you'll get a nice pair of shoes you could of bought online for around about the same end price without any of the bother... but hey according to an ebay listing we found..."that's a bargain!"
My local Vinnies is pretty good at giving me a credit for broken/damaged stuff as long as I leave the price tag on it (it's why I leave the tag on until I'm absolutely sure it isn't damaged etc). But geez, anything deemed popular/expensive/collectable is priced out the wazoo and usually needs a good clean... but they want what I'll get for it? I mean, I saw a Colorado bag the other day .. they wanted $60 for it... LOL, I can't even sell it for that. Good luck getting that price!
I honestly believe thrift and charity stores are becoming a safe harbour for all the people who consistently get fired in the retail industry for lacking basic courtesy and the ability to follow even the most basic customer service training. The fact that their employees are hired on the basis of volunteer/charity and they just let them all do whatever the heck they want with no consistency or pricing structure is getting out of hand and becoming a disservice to the individual charities public images and really takes away from all genuine people doing good and honest work for the less fortunate.
I had the exact same thing happen on Friday, funnily enough it was a 'Church' op shop and the guy wanted to charge me $30 for 35 thimbles, i said to him probably not ill grab a few and he accused me of picking the best & then said $2 a piece ... Kept having little digs at me so i arked up and we got into a verbal stoush, he was swearing at me and everything.
They do this alot, using individual or "better" quality items to drive the price up on a bigger lot full of junk. Then they arc up when you try to buy the individual " better" items you actally want at the price they set themselves and somehow your a criminal for it. Mine lots expensive bratz dolls with lots of 3 cheap store barbie knock offs then smacks $20 on the bags.😂
Zero training for volunteers and staff in retail and customer service at these charity shops. Your correct uncle about the return situation, you can get a return if you only have a price sticker on items. and no receipt.
I agree with you 100% Dont charge that much on a product you know nothing about and say its complete. Google image and ebay sure have information for them but make sure your items are not broken or missing pieces. Some op shop staff can be arseholes especially if they know you are re sellers
Not suggesting that it's okay for the staff to be A-holes but how come you don't have a system in place to record your receipts. I'm only a part timer and I scan all receipts religiously for tax purposes. If I were you I'd go back to the store and open any sealed bags I could find. That'll learn em
@@geelong-flipperthat's exactly right. Noone would and that's exactly why they priced, packaged and sold it in a way that you wouldn't know until it was "too late". Because if a reseller hadn't bought it they'd would have never heard boo about it. The person would have likely just said " oh well at least the money went to charity" and they know it and bank on that fact on the charity's behalf. Unfortunately those who buy from charity and aren't reseller can afford to have an opinion/viewpoint like that because as you said they don't buy as frequently, in as much volume or spend the amounts at a thrifts that we do. So shaming us when we return large transactions because of broken or incomplete items is wrong. They should be shamed for selling it broken without disclosure to the customer in the first place.
They have no training 😢and if they it’s not good. I was paid casual staff in a Geelong op shop years ago I left due to family reasons and mental health problems. Looking back I think it took its toll I loved the paid staff I worked with but a couple of them could be rude to customers but then now I volunteer at a local community op shop and they can be the same but more behind peoples back which I find is so toxic. The Shops need to be called out these charity shops have got out of control. They literally don’t feel like they’re therefore what they originally were there for. In the end they were there for people in poverty and people in poverty are turning to high fashion and stuff like that because their stuff is too expensive and they keep blaming resellers and that’s not the issue. They’ve just got greedy. Did you end up getting your money back? Or voucher I have to admit our Testin tag is really good at my local community shop and we do returns quite well.
@ it doesn’t make you want to go back to the stores after experience like that like you said you should bite the hand that feeds you but we shouldn’t be made to be treated like something that come out of the trash they are meant to be there to help people in poverty in the first place they should remember they are the one place you shouldn’t feel judged and I feel like it’s become one of the most judgmental industries.
I bought some shoes from Salvos for $55 but realised they were a really good fake. I was at work, so my wife went to return them with the receipt and my loyalty card i used. One lady told her the same thing “fine but only this one time!” They offered $55 credit in store. Wife didn’t have time to look around as it’s quite an expensive boutique salvos too. I went in a few days later, explained the situation, asked for a refund as they sold me fake shoes for $55. I got the cash refund straight away. Was confused why different workers aren’t on the same page!?
@@forest.finds.online I hear you mate it’s frustrating as hell
Op shops hate resellers.
A sad truth that makes no sense ...
Lots of resellers do this stuff. Go to book exchanges and second hand book shops with the stuff they couldn't sell or with high end Books with loose pages and argue that they got it at the book shop and want a refund. They go back to op shops with their scratched LP's after exchanging the op shops good vinyl into the op shops sleaves. The ebay scam going around is to buy something off a seller and get your friend to do the same - then both claim you got the wrong item by mistake.
I think this is the thing that grinds my gears the most. Some Staff (not all) using the front of their volunteer status and their shops charity status to not only price outlandishly but to also shame, trick and treat/insult people however they see fit because they are doing " good and charitable work".
I mean someone somewhere will eventually learn the hard way the term " f**k around and find out" because someone, somewhere is going to eventually piss off the wrong person and ultimately regret it to some capacity. Because any business even a charity has to operate and have reasonable customer service/staff and a some kind of consistent fair pricing structure.
It literally shouldn't matter what people do with items after they walk out the door with them. Be it reselling, refurbishing or personal use. It should not change their pricing to the degree that they now price almost every item they consider to have "value" with the assumption a reseller is going to buy it. Ridiculous. ludicrous. Hilarious. Where is it getting them?
They now have a metric shit ton of dirty stock on their shelves gathering dust, getting broken and waiting around for that one person walk into a charity store and pay almost retail for an item they know that store got for free when they could have bought the same item cleaned and neatly packaged from ebay for a fraction more. They are even pulling items and listing online on their own websites expecting to get the sales that way, like resellers do on ebay. Ebay! which is an international multi - million user platform. I mean...Is this a joke? A stitch up? I don't understand I as a reseller meticulously clean their dirty/filthy overpriced items and make them beautiful and yeah only then after I give them tlc do they sell for a higher price but most of the time them go to areas like remote regions of Australia, Israel, the UK and the USA. If I tried selling things to people in the condition they do my store would be -99% negative feedback and ebay would laugh me off the platform 😂 sorry uncle flip ...rant over ♥️
They also get first dibs so don’t know why they’re complaining..
@HardCandy-d9q this is a good point also I doubt they pay the prices they expect customers to either if they pay anything at all.
@@FlutterbyFlipper they pay nothing my friend worked there some of the stuff he got was mind blowing so they shouldn’t complain at all, you’re just dealing with some crazy people I wouldn’t even care…
@HardCandy-d9q I'd love to be able to shrug it off and not care. Unfortunately I myself and others I know have to deal with these issues on a daily basis and with ebay being one of my main sourses of income right now as I'm out of work with an injury I kinda have no choice but be confronted and constantly be aware and affected by these issues.
Vinnies are the bane of my existence. I'm finding that Salvos are learning and adjusting - Vinnies are just doubling down...
I agree with this. It's lifeline for me but my local salvo store went from pricing dvds at between $2- 6 to pricing them at $0.50 -1. They are also now doing sales every other week on books like "fill a bag for x amount or 10 for $10 and DVDs 10 for $5! Amazing 👏 👏👏 their clothing and bric a brac is still a lil high but at least they are listening to some degree ❤
I’ve copped more bad service and abuse in oppos than anywhere else. Some old ladies are extremely rude.
The looks and sass they give you if you dare ask a reasonable question about condition or make an enquiry or offer on a price tag that clearly doesn't make sense...if side eye and a sarcastic pointed comment regarding the words "it's a charity " could kill call me dead and keep on moving😂
Hi Uncle Flip, (Legend) Mate i hear you and understand your frustration, but Golden Rule number 1 KEEP YOUR RECIEPTS. A junk draw, an old tin, doesn't matter where but keep them in one place. They are really your only legal comeback if you you want to return, exchange or get store credit. Taking an item back without one is asking for drama and a headache Sorry old mate but thats just reality. God Bless and i hope the new book sells really well.
@@PaulWolf111 thanks legend and it’s going well
I also had an experience a while back of buying a leather motorcycle jacket. It was priced very high but I had the girl take it off the mannequin and I bought it because I knew I could still flip it for a good profit. The lady at the store was very careful to not let me inspect it properly before shoving it in a garbage bag she had under the counter to "help me out" carrying it such a "heavy item". When I got it to the car I inspected it only to find all the protective plating/pads in it were completely perished and in crumbled up sticky mess of clumps in the sleeves and back inside pockets and it was losing black sticky "dust" everwhere. I took it back in and asked for a refund and after a different lady went out the back for quite a long time I was eventually told " sorry she was told to heavily discount it but didn’t/wouldn't under the basis that it was "leather" and we didn’t realise she hadn't cleaned it either because she believed that as a volunteer " it wasn't her job/ wasn't what she had signed up for". Apparently it also wasn't suppose to be on the shop floor but she put it out while management was on break"...i tried to be understanding but at the same time seriously... get your shit together.
@@FlutterbyFlipper 💯 mate
@@FlutterbyFlipper it’s like the sneakers that break when you bend them
@@geelong-flipper omg yes! That infuriates me to no end! My local thrift puts $15 -45 on anything nike, converse or puma regardless of how worn or dirty they are. Last Time I was there they had $25 on a pair of crocodile skin shoes that the bottoms were literally separating and falling off with a print out inside saying they are listed for $150 on ebay...like seriously wtf why is it relevant how much they sell for on ebay if they are literally falling apart! Like here you can buy these expensive broken shoes we got for free and pay a expensive price then go pay even more for them to be fixed and you'll get a nice pair of shoes you could of bought online for around about the same end price without any of the bother... but hey according to an ebay listing we found..."that's a bargain!"
My local Vinnies is pretty good at giving me a credit for broken/damaged stuff as long as I leave the price tag on it (it's why I leave the tag on until I'm absolutely sure it isn't damaged etc). But geez, anything deemed popular/expensive/collectable is priced out the wazoo and usually needs a good clean... but they want what I'll get for it?
I mean, I saw a Colorado bag the other day .. they wanted $60 for it... LOL, I can't even sell it for that. Good luck getting that price!
PS: Need more lives so I can chat while I list... which .. isn't happening a lot lately. I need some motivattttttttttion.
@@joandreacchio5133 you got this mate!!!!
@@joandreacchio5133work that algorithm! List that shit! Make that coin! Your amazing! You can do it! Type! List! Swear! Celebrate! Repeat! ❤🎉😂
I honestly believe thrift and charity stores are becoming a safe harbour for all the people who consistently get fired in the retail industry for lacking basic courtesy and the ability to follow even the most basic customer service training. The fact that their employees are hired on the basis of volunteer/charity and they just let them all do whatever the heck they want with no consistency or pricing structure is getting out of hand and becoming a disservice to the individual charities public images and really takes away from all genuine people doing good and honest work for the less fortunate.
I had the exact same thing happen on Friday, funnily enough it was a 'Church' op shop and the guy wanted to charge me $30 for 35 thimbles, i said to him probably not ill grab a few and he accused me of picking the best & then said $2 a piece ... Kept having little digs at me so i arked up and we got into a verbal stoush, he was swearing at me and everything.
They do this alot, using individual or "better" quality items to drive the price up on a bigger lot full of junk. Then they arc up when you try to buy the individual " better" items you actally want at the price they set themselves and somehow your a criminal for it. Mine lots expensive bratz dolls with lots of 3 cheap store barbie knock offs then smacks $20 on the bags.😂
first things first that really sucks and I'm sorry it happened. Second thank you for using stoush, not used enough!
Zero training for volunteers and staff in retail and customer service at these charity shops. Your correct uncle about the return situation, you can get a return if you only have a price sticker on items. and no receipt.
I agree with you 100%
Dont charge that much on a product you know nothing about and say its complete. Google image and ebay sure have information for them but make sure your items are not broken or missing pieces.
Some op shop staff can be arseholes especially if they know you are re sellers
heheheh yeah they know alright :)
Not suggesting that it's okay for the staff to be A-holes but how come you don't have a system in place to record your receipts. I'm only a part timer and I scan all receipts religiously for tax purposes.
If I were you I'd go back to the store and open any sealed bags I could find. That'll learn em
@@TheRecycledRack 🤣 " that'll learn em" I like it 👌 gold
@@TheRecycledRack I’m in idiot and lost the receipt on the way home
Maybe if they let you look in the god damned bag before you bought, they wouldnt have had this issue!
@@emusaurus I wouldn’t have bought them that’s for sure.
@@geelong-flipperthat's exactly right. Noone would and that's exactly why they priced, packaged and sold it in a way that you wouldn't know until it was "too late". Because if a reseller hadn't bought it they'd would have never heard boo about it. The person would have likely just said " oh well at least the money went to charity" and they know it and bank on that fact on the charity's behalf. Unfortunately those who buy from charity and aren't reseller can afford to have an opinion/viewpoint like that because as you said they don't buy as frequently, in as much volume or spend the amounts at a thrifts that we do. So shaming us when we return large transactions because of broken or incomplete items is wrong. They should be shamed for selling it broken without disclosure to the customer in the first place.
☺️ yay, I was helpful.
They have no training 😢and if they it’s not good. I was paid casual staff in a Geelong op shop years ago I left due to family reasons and mental health problems. Looking back I think it took its toll I loved the paid staff I worked with but a couple of them could be rude to customers but then now I volunteer at a local community op shop and they can be the same but more behind peoples back which I find is so toxic. The Shops need to be called out these charity shops have got out of control. They literally don’t feel like they’re therefore what they originally were there for. In the end they were there for people in poverty and people in poverty are turning to high fashion and stuff like that because their stuff is too expensive and they keep blaming resellers and that’s not the issue. They’ve just got greedy. Did you end up getting your money back? Or voucher I have to admit our Testin tag is really good at my local community shop and we do returns quite well.
@@riannonwhitford5883 they gave me credit but not before saying what they said.
@ it doesn’t make you want to go back to the stores after experience like that like you said you should bite the hand that feeds you but we shouldn’t be made to be treated like something that come out of the trash they are meant to be there to help people in poverty in the first place they should remember they are the one place you shouldn’t feel judged and I feel like it’s become one of the most judgmental industries.
bad faith arguments for regular customers, thats not good business.
I wanna see a tattoo show! I was oggling your sleeves while we were eating dumplings.