Just received the CR-Scan 01 today, tried to hook it up with 3 different computers, thru USB3, no luck. Scanner failed to connect when I try scanning. Went through all the trouble shooting, no joy. Very user unfriendly product, requesting a refund now. Been working with computers for over 30 years, never ran into such a bad product before.
To me the auto aligning of two positions is not working. Do I have to enable it somewhere? I know there is a manual aligning too, but automatic would be much more precise, like in this video from 9:07
@@crealityafter-sale5706 it's not a real problem, in the meantime I learned few things, I hope it will help to others: auto align works with bigger (10cm and above) and solid objects and without shiny parts. Then 4 out of 5 will were auto aligned in my tests. But always there is an option for manual align, that works in every case.
@@crealityafter-sale5706 There is a switch in youtube creators can set for videos that allow youtube to run adds on a video or not. You have it set to allow adds, this gives you extremely little income from youtube but makes all your viewers watch adds before and during your video. It is not appropriate for a video like this to have adds turned on.
Just received the CR-Scan 01 today, tried to hook it up with 3 different computers, thru USB3, no luck. Scanner failed to connect when I try scanning. Went through all the trouble shooting, no joy. Very user unfriendly product, requesting a refund now. Been working with computers for over 30 years, never ran into such a bad product before.
To me the auto aligning of two positions is not working. Do I have to enable it somewhere? I know there is a manual aligning too, but automatic would be much more precise, like in this video from 9:07
Hello, your problem could contact our after-sales service（Official service email：cs@creality.com）, they will better help you solve the problem!
@@crealityafter-sale5706 it's not a real problem, in the meantime I learned few things, I hope it will help to others: auto align works with bigger (10cm and above) and solid objects and without shiny parts. Then 4 out of 5 will were auto aligned in my tests. But always there is an option for manual align, that works in every case.
Thank you very much for your support!
is there sound with this video?
If i bought only scanner its possible to buy separate turntable ?
You could ask the service staff of the store to see if it can be purchased separately.
after scanning it will be converted to CAD model?
The scanned file can choose STL, OBJ format.
Where can I get the case you have
Hello, you can buy the accessories you need through this website（Official website: www.creality3dofficial.com/）
Where is the sound ?
Anyone else here because customer service keeps sending you tutorial videos instead of giving you a refund for a scanner that doesn't work?
I can't get mine to work for the life of me either. Its always to far or to close and cant scan anything for the life of me
Why do you have adds turn on for a video like this? Are you trying to annoy your customers?
Pardon me, I don't understand what you mean.
@@crealityafter-sale5706 There is a switch in youtube creators can set for videos that allow youtube to run adds on a video or not. You have it set to allow adds, this gives you extremely little income from youtube but makes all your viewers watch adds before and during your video. It is not appropriate for a video like this to have adds turned on.
Thank you very much for your advice！