I was ready to order new ice maker and dispensing motor, then I found this video. I thought, no way would Whirlpool let this design get sold. Well I had 6 out of 9 wires cut!! Got them all soldered and spliced a few hours ago and I just now heard it dump ice and the dispensing motor runs!! Thanks for making this video!!
I just looked at my Whirlpool model WRS576FIDM00 and my door wire loom looks similar to yours. The sheathing is broken and I’ll bet some of the wires are damaged. My symptom was the ice maker would randomly just stop making ice. Then a week or two later it would start working again for weeks. It’s been intermittently making ice like this for two years. So frustrating! Thank you so much!!!
Matthew Pyle for sure, pretty sure they design them to do that so people will upgrade!! Hopefully you get it fixed up, the wire on this one are at the bottom left hinge and they don’t give you any extra wire or much room to play with!!
Just finished the fix. Had the same thing. White wire cut. I had to have the whole door replaced last time as per the repairman. Fortunately it was still under warranty. New door, not even 2 years old and another cut wire. The sound of the ice dumping was glorious!! Thanks a ton for this video. Fixed it in about 15 minutes and less than $10. Life saver. Add me to the class action. This is horrible design.
All of my wires were broken except one. I fixed them all back with those little solder connectors working now. I also left off that cover and the bushing that it went through seems to not be bending like it was. Refrigerator less than 2 years old terrible design. Good video ! Mine is a whirlpool model number - WR588FIHZ00.
Yes this happened to my Kenmore Model 106.5113* which is made by Whirlpool and has identical assembly to the one shown in your video. Whirlpool makes Kenmore models beginning with 106, 110, 198, 562 and 665. Thank you for your video.
That’s awesome! I know what you mean the last thing I wanna do is pay a repair man to fix something I know I can fix for a few bucks! I’m glad this worked for you thanks for watching!!
Had the same issue here and reattached the wires and good to go. Had a Sears technician come out and he knew right away what it was. Wish we had seen this video sooner. $120 diagnosis that took 5mins. They don't sell a harness separately either. You have to replace the entire door at a cost of $1,200 according to the tech. Glad we were able to fix it ourselves and save that money, but frustrated may they may sever again. Did I see something in the comments about a class action lawsuit? Thank you.
I’m glad you got it fixed, they have to be well aware of the issue, and ya I’m on my 3rd time of soldering but sure ain’t gonna but a door, the next step will be to remove the fore and take it apart and do a more permanent fix! And with the class action manufacturers are only liable if the product causes harm or injury the way I understand it! Kinda bull because they have a defective product! But at least you’ll know where to look next time, thanks for watching!!!
Thanks for the video. Ice maker broke and the brown and white wires are suffered. I twisted them back together but nothing working. Does it need to be soldered to work?
I have the same unit and same problem. I looked at the wires and, sure enough, several were cut. I know what I’ll be doing tomorrow. Thanks for this video!
For sure!! I couldn’t believe it like all the wires were cut, idk how the dispenser was even still working! What a poor design, that’s how they get ya!
I’ve been back and did the repair 3 times already too, I’m gonna run out of room to do any more repairs, even with the extension of wire!!! Thanks I’ll email you back here soon
Found your video. Removed the panel. Almost all wires broke in two. Pissed!!!!! I have sent an email to the email address you mentioned. I had a Whirlpool that was nearly 20 years old working fine. I decide to "upgrade" and this is the crap they are putting out now. This fridge is just barely two years old. With that many wires broken, I guess the only good thing is that it is still working at all.
I’m glad you found the issue, but I know what you mean I’ve seen fridges last 20-30 years still as cold as the day they were new and now a couple years and they are toast, I think it’s all part of their scheme to sell more, poor design!! I will send you a confirmation email here soon, really appreciate you and we’ll keep in touch, hope fixing it goes well!
Edit: It worked! I have the KitchenAid version of this fridge and damn if this wasn’t it. I only had the white wire cut so I’ll get it soldered ASAP. Thanks!
My Whirlpool fridge is doing the same thing and thanks to your video i located the wires and 3-4 are cut. Mine are not exposed as yours. You have to open the freezer and get on the floor so they are hidden. I have model WRS571CIHZ00
Thanks for the video. This worked for me too. I wonder if they sell aftermarket wire harness that is more durable than stock. And wonder how hard it is to replace it...
Matt Dickey I’m glad it worked for you, they might, I bet it’s a pretty penny tho! And I suppose you have to take the interior of the door off or possibly the whole door, I don’t think it would be too hard to get off, it’s just keeping everything in the freezer frozen, I suppose a cooler would work.... and after I did this fix the actual ice maker assembly went bad a couple months later wtf! I have to upload that video here soon. They don’t make em like they use to!!
This was also the problem with mine, but I had to replace seven wires so I am really looking for the harness. Did some searching on the Internet and whirlpool website but very hard to find looking at the diagrams. Any help would be greatly appreciated!
I know I haven’t actually found a replacement harness but I should start looking because I’m sure it will happen again, hopefully they aren’t discontinued!! If I find anything I’ll let you know
Thanks for the video. I had one broken red wire and soldered it back together. How long until I should be able to tell if that fixed the problem? Ice production starts in 1 hour?
Yes that’s a pretty good bet, did it end up working for you? I unplugged mine and restarted it just to make sure, let me know if it worked for you!! Thanks for watching too btw
Great video Help me please, I replaced the auger Motor and still no ice falling into my glass I hear the hatch opening and closing but no turn on the ice ,Do you have any ideas? Thanks in advance.
Hey thanks for watching, the only thing I can think of is to empty all the ice out of the box/holder, and let the whole thing thaw or run it under water and then dry it out totally, because sometimes mine will freeze the part that the motor is supposed turn to let the ice fall out, and once I thaw it will turn again, but that’s all I can think of!
Holy hell, I watched this video and went to check the wiring and you’re right, my white wire was split in half… ugh.. time to repair it and hopefully the ice maker works again.
Will report back if that’s the issue 😅. I checked the ice and water inlet valve connectors and the ohms were within spec. Next I was going to check the ice maker volts but came across this. Thanks for making this video, or else I wouldn’t have figured it out lol
@@Azkeyguy yes! 10 mins of repairing the white wire, then filled the ice maker with water manually and 1.30 hr of waiting for the ice maker to dump the ice cube and the water started pouring into the ice maker. Yay! Saved myself the headache and $$$ lol
I just replaced the ice maker in my in-laws freezer a few months back. It was messed up (tray twisted), so it needed to be replaced. It made a few cubes, but has since stopped. I was thinking it might be the water inlet valve, it was trying to make sure before spending $100 (over $200 for secondary, too) to fix it. I was just looking at those wires at the bottom of the door, but haven’t taken anything off to inspect it because I was thinking water line. I’ll take it off later and check it, especially since it seems so many others have had that issue. Plus, everything else seems fine (water dispenser, temperature, etc).
@@Azkeyguy I think I did, wires cut, just like you said. Gonna get some wire from work today, then go to HF and grab stuff to solder (will run me about $10). Here’s hoping that fixes it.
Ya you dang near gotta lay on your belly to do the repair but it should work for you, might have to unplug the fridge to get it to reset and check that the ice maker parts aren’t frozen up but it should work!!
@@Azkeyguy I went to do it yesterday, but I told them I thought that was the problem last week. They went ahead and took care of it Monday. All good now.
Was it only your ice maker that was not functioning or were there other features not working as well? I inspected my wire lume and the rubber is torn but the wires were all still good. Tried heating up my ice maker motor and arm with blow dryer just now and waiting for see if that worked. Too bad that motor doesn't have a test setting
Yes it was just the ice maker, the display and water and auger were still all working, and yes I know on mine if you have a digital display there should be a combination of buttons you can hold to enter into diagnostic mode and see what codes it is throwing to help pinpoint the issue possibly
I had the exact same problem. My ice maker stopped working, but the freezer door control panel, ice motor, and water dispenser were still functional. After finding this video, I checked the wire harness and all wires except for grey/orange and white were broken. I was able to remove the door and solder new wires in and shrink wrapped everything. Finally have ice again! No thanks to whirlpool who wanted to sell me a new $1000 freezer door (that's their solution to this problem). Honestly there should be a recall or class action lawsuit brought up against whirlpool. This is a horrible design flaw.
It’s crazy every wire?!?! I know and they act like they have no idea what the problem is, imagine how many people get a different fridge and throw these away just because of some wiring! Just a question, when you took the door off were you able to take the white plastic inside of the door off completely to do your wiring? It’s crazy the control panel still worked, mine did too even with all the wires that were cut, they definitely need to do something about it
So Whirlpool is not fixing this design. However, for some reason, I am looking at purchasing a fridge that has this flaw (It's on sale, and the reviews seem good besides this issue). It sucks that I'm even considering purchasing but it is what it is. This repair seems easy enough, however, is there something that you can recommend to do when purchasing this new that would prevent this? It seems there is enough slack already, but maybe not. Or is removing that black clip all that can be done? Or rubber taping the wires, etc.?
On this particular model I think the main issue, which was just made worse with that little clip, was that there was too much of a bend on the wires, they litteraly kink when the door is in the closed position, and after time with opening and closing it breaks the wires. Recently we upgraded too because of the wiring issue being fixed so many times we were running of wire to fix without taking the the white interior plastic out of the metal door and replacing the loom, but eventually we knew it would happen again. We went with a GE brand, and all French door fridge freezers will have the same issue I'm afraid, but the GE hinge area seemed to be designed to where it wasn't going to put as much stress on the wires. As far as the one in the video, I did everything possible to provide enough slack, even adding the extra length of wire during the second fix, but even with that it still failed a 3rd time, and then a 4th. There really wasn't any way I could rig it up to where the bend wouldn't be an issue. I know my answer's kind of all over the place but in short, no, there wasn't much I was able to do besides removing the clip, however if that clip is removed right away, I think it would prolong the inevitable, giving you some extra time before the stress gets to it, but I have found its a common issue on these. Ya never know woth it being close to black Friday and Xmas, maybe there may be others on sale too, but if its the right price then at least you'll know the fix! Best of luck, thanks for watching!!
rich swanson hell ya man that’s awesome!! Ya that’s crazy the service people didn’t find it, I mean they have had to come across it before, it’s such a common problem, maybe that’s how they are trained if ya know what I mean!! I’m glad it worked for you, I must have had about that many that were bad too!! That’s awesome thanks for watching man!!
@@AzkeyguyMy icemaker stopped making ice a few weeks ago and I had know idea what was going on. I just watched this video and this is exactly what has happened to mine. My refrigerator is only 4 years old and I can't believe I already have to get it fixed. Please add me to your list for the class action lawsuit. This makes me so angry that Whirlpool knows this is an issue and they keep selling their product like this. Thank you, Elissa Buller
This was also the problem with mine, but I had to replace seven wires so I am really looking for the harness. Did some searching on the Internet and whirlpool website but very hard to find looking at the diagrams. Any help would be greatly appreciated!
Update: This happened again! Called Whirlpool and kept getting transferred higher up the chain, finally i spoke to someone who made the difference. I explained that a less than 2yr old refrigerator should not be doing this and it was unacceptable to me as a customer. Whirlpool is now replacing the whole freezer door as this particular model cannot be fixed via replacing the wire harness. Waiting for it to be shipped to my house which was about 8wks ago. Called today 9/14/2021 and they are still working on the order. Will call again in another 2 wks for an update. I HATE MAKING ICE!
Wow that’s awesome, I guess I figured they wouldn’t have gone that far as to send a replacement door, that’s good to know you found a resolution and have a door on the way, keep us posted as to what happens, thanks for the update, I’ll call em tomorrow!
This video was perfect! Does anyone know if the wires involved are 110V or are they low voltage? If they are line voltage, would there be a huge concern of shorting out to the exterior of the door? Yikes.
Yea I know right I’m not sure myself I didn’t have any arcing going on and I never got shocked so but ya that is a concern, definitely unplug before working on the fridge , thanks for watching
Had the ice maker replaced at 8 months under warranty, Now at 18 months the wires are cut at the bottom hinge, I guess the repairman didn't think it was in his best interest to check and reposition the wires. He wanted over $1200 for a new door which is more than we paid for the refrig.. I guess repairmen don't repair things anymore. I will repair it, if I remove the freezer door to do this can I plug the frig. back in while working on it ?
Ya that's not surprising to me, throw parts at it, you know I'm not too sure how to advise you on plugging it back in, the wires are so thin I imagine they are low voltage, but then again I don't know much about electricity, I left mine unplugged, and just had my splices/sections ready to go, I would advise against plugging it back in in case something grounds out when it contacts the frame or other wire, may cause more issues than you have already!
I replaced the ice maker and dual water valve. It still did not work. My brother said he has the same fridge as I have and his had broken wires at the bottom of the freezer door. I checked mine and it had 3 broken wires. I cut the other 3 wires and extended all 6 wires by 6" each. The ice maker works now. The wiring harness is in the middle of a moving door so this is bound to happen eventually. The easiest fix would be to make this section of wiring a pigtail that connects to both the present connection under the fridge and to the bottom of the freezer door. That way when the wiring wears out it can be disconnected at both ends and a replacement installed within minutes. But this makes sense so they will never do it.
@@Azkeyguy I have a Whirlpool Gold model # gsf26c4exs03. I purchased it new in 2012. I soldiered in 6" of wire and heatshrinked the soldiers and new wiring into one cable. That made it rigid. I pushed the soldiered wire cable up the freezer door as much as it would allow so the new splices would not move or stress with the door movement. The splices on the other end are pushed under the fridge and not stressed at all. Now as the door is opened and closed the cable slides back and forth through the hole. The door movement is felt in the new wiring but the wiring is long enough that the wiring is not pinched or twisted as the door moves. It should not break again. I know this is wordy. I hope you understand how I did it.
Yea I understood it all, I actually tried to do that and did put in an extra six or so inches into the wire loom, but it seemed like I had a hard time getting the wiring to go back up into the hole in the fridge hinge to be able to make it work, might have to take a look again this weekend, but it might have been that my splices were so close to the hole and the butt connectors didn’t wanna go in, but maybe I could get them in one at a time, I appreciate your comment back and will let you know how it goes!
I have a problem where it will make ice for a day or two, then quit. More often than not leaving the freezer door open for 10 or 15 minutes will temporarily restore function, kinda makes me think something is freezing up, but the water dispenser works okay. I will check the wiring anyway.
Ya I know sometimes where the ice tray is gets build up with ice over time and won’t release the cubes, might want to check that too!!! Thanks for watching!!!!
Alicia Delgado that should work fine I always like to use a little heat shrink on them too! But ya it should, I left the protective cover off on the bottom of the left hand door so that it had more room to bend so it wouldn’t be pinched as tight!! Thanks for watching glad it helped!!
I never checked on buying the whole wire assembly because I figured it would be too much and I would have to take the door off and take it apart, hopefully you could crimp it if there is enough wire sticking out!
Pete A once I got the wires spliced and plugged it back in it was working right away and made ice in about an hour or so, it’s a nice feeling when ya hear the first cubes dropping again and you know you saved yourself $$!!! Glad you found the video and thanks for watching!
I see the external sheathing pealed back on mine. Several of the wires have white lines on them like the insulation is pinched. Just outside of our extended warranty :(
Wow doesn’t that about figure! Sorry to hear that but hopefully you can salvage enough to get it working again! I’m already on my third time having to fix it!
I completed the repair of the broken wires, but the Ice maker won't fill and dump the ice cubes. All wire are showing 5 volts of power. Is there something I am missing? I don't see a button or anything to cycle the Ice Maker.
You might want to try and unplug for a few minutes to try and reset the fridge, and also there is a few servos in the back of the fridge that allow water to dispense when it receives a signal, you might have to ohm those, it’s one of the two back there, if your fridge dispenses water then it could be the servo or whatever it is called in the back, but when you pull it out to unplug it pull the back cover off and check those too. Hope this helps
I would check those servos (I think that’s what they are called) behind the access panel on the back. I had to google the technicians manual for the fridge and that will give you a troubleshooting checklist to weed out any issues. Wish I could help better but google the tech sheet and you should be able to pin it down
My wire loom looked perfectly fine. No kinks, no sharp bends, I hated to cut the loom and cut the old tape off. But then there it was, a broken Black wire, and a White wire about to be broke
Whirlpool wrs586fldm01 side by side missing tech sheet. Any ideas how to get diagnostics or cross reference to other refrigerators? Ice maker has optical bin detector. Service manual would help. Anyone got a pdf? Diagnostics go from 1 to 46, but I can't tell what they mean. I already checked the hinge wires for shorts and continuity with a multimeter and needle probes.
Dang you know I did stumble across the tech sheet somewhere deep in google or on a forum somewhere that was for the technician flow chart for diagnosis right from the factory, if I can find it again I will get back to you under this message and maybe post it in the description too, thanks for watching, hope it helped, if I find it I’ll post it, thanks!
@marchpeacemarch Here I used this, it shows what the codes on the ice maker are and troubleshooting, it also says there is a tech sheet in the lower grill part that is held on by just a couple screws or clips, thanks again. www.whirlpool.com/content/dam/global/documents/201811/Service-Manual-W11296289-Side-X-Side-Refrigerator.pdf
I will keep that in mind next time it ends up going out, appreciate the feedback, I was gonna film the soldering but all I had was my phone and I couldn’t set it up so it would film, but I got a GoPro now so next time I will, thank you for watching!
I know right, and it’s such a common problem that they should have done a recall or free service call to resolve the issue, for how many years they have made them you think they would have come up with a better design!
I can't imagine designing a refrigerator and thinking it's ok to use thick solid single core wire here, it obviously needs a fairly high count fine stranded wire with flexible insulation. These refrigerators cost a small fortune and they build them like junk.
Right!! They use wire just thick enough to withstand enough bends to get it through the warranty period, and then they snap, they probably spent more time and money on researching how many bends it takes instead of spending it on actually making a lasting product! Thanks for watching!
Yea I’m pretty sure it’s a super common issue that I’m sure they are well aware of, imagine how many refrigerators get replaced because nobody ever looks at these wires!!!
@@Azkeyguy Where are you at in the process with this? I need to call a repair man to fix the wires because I definitely need ice but I have no idea how much that is going to cost. Whirlpool needs to step up and issue a recall.
I hate this. I see this all the time. im so tired of fixing this... that is if it didnt short the board out. Which just happened last week when I put the wires back together. Take off the black plastic lid which is causing the problem and throw it away. Whirlpool, how the fuck didyou not see this? Are you following samsungs lead now?
Just fixed mine today. All 9 wires in mine were broken. Done with Whirlpool now. Next refrigerator will be anything else. This design error is just too stupid to trust them with anything else in the future.
I was ready to order new ice maker and dispensing motor, then I found this video.
I thought, no way would Whirlpool let this design get sold.
Well I had 6 out of 9 wires cut!!
Got them all soldered and spliced a few hours ago and I just now heard it dump ice and the dispensing motor runs!!
Thanks for making this video!!
That’s awesome, glad it helped, yaaaa no way they’d design it to intentionally fail right after the warranty period right?!?! Thanks for watching!
I just looked at my Whirlpool model WRS576FIDM00 and my door wire loom looks similar to yours. The sheathing is broken and I’ll bet some of the wires are damaged. My symptom was the ice maker would randomly just stop making ice. Then a week or two later it would start working again for weeks. It’s been intermittently making ice like this for two years. So frustrating! Thank you so much!!!
Matthew Pyle for sure, pretty sure they design them to do that so people will upgrade!! Hopefully you get it fixed up, the wire on this one are at the bottom left hinge and they don’t give you any extra wire or much room to play with!!
I have the same fridge and I ended up having the exact same problem thank you for the informative video!
I’m glad it helped you out, thanks for watching!!!
Just finished the fix. Had the same thing. White wire cut. I had to have the whole door replaced last time as per the repairman. Fortunately it was still under warranty. New door, not even 2 years old and another cut wire. The sound of the ice dumping was glorious!! Thanks a ton for this video. Fixed it in about 15 minutes and less than $10. Life saver. Add me to the class action. This is horrible design.
Hell ya I know what you mean about that sound!! It’s funny the “repair man” doesn’t really know how to repair it, just throw parts at it!!
All of my wires were broken except one. I fixed them all back with those little solder connectors working now. I also left off that cover and the bushing that it went through seems to not be bending like it was. Refrigerator less than 2 years old terrible design. Good video ! Mine is a whirlpool model number - WR588FIHZ00.
Yes I left the cover off too because it seemed like it was causing unnecessary linking of the wires! Thanks for watching!
Yes this happened to my Kenmore Model 106.5113* which is made by Whirlpool and has identical assembly to the one shown in your video. Whirlpool makes Kenmore models beginning with 106, 110, 198, 562 and 665. Thank you for your video.
Appreciate the great info on the model numbers, thanks for watching!!
Thanks a million! This fixed my problem and I never would have thought to look at the wires there.
Awesome I'm glad to hear it helped you! Thanks for watching!!
This was the problem with mine. Three broken wires. Thanks for the video.
Rocky Forthofer Glad it helped!!!
Thanks to your video I was able to save money and NOT call a repairman. Lifesaver for sure
That’s awesome! I know what you mean the last thing I wanna do is pay a repair man to fix something I know I can fix for a few bucks! I’m glad this worked for you thanks for watching!!
Had the same issue here and reattached the wires and good to go. Had a Sears technician come out and he knew right away what it was. Wish we had seen this video sooner. $120 diagnosis that took 5mins. They don't sell a harness separately either. You have to replace the entire door at a cost of $1,200 according to the tech. Glad we were able to fix it ourselves and save that money, but frustrated may they may sever again.
Did I see something in the comments about a class action lawsuit? Thank you.
I’m glad you got it fixed, they have to be well aware of the issue, and ya I’m on my 3rd time of soldering but sure ain’t gonna but a door, the next step will be to remove the fore and take it apart and do a more permanent fix! And with the class action manufacturers are only liable if the product causes harm or injury the way I understand it! Kinda bull because they have a defective product! But at least you’ll know where to look next time, thanks for watching!!!
@@Azkeyguy thanks for the info. I agree that's some bull!
Your welcome bud thanks for watching!!
This was helpful. My whirlpool refrigerator wrs588fihv turned out to also have broken wires. Now I need to find a friend with a soldering iron.
For sure I’m glad it helped you! I sent you an email!
@Sloan Sigdestad, thank you so much. I removed the cover and found 3 wires severed. You are a lifesaver.
I’m glad it helped you out!! Save some $$$!!! Thanks for watching I appreciate it!
Thanks for the video. Ice maker broke and the brown and white wires are suffered. I twisted them back together but nothing working. Does it need to be soldered to work?
I have the same unit and same problem. I looked at the wires and, sure enough, several were cut. I know what I’ll be doing tomorrow. Thanks for this video!
For sure!! I couldn’t believe it like all the wires were cut, idk how the dispenser was even still working! What a poor design, that’s how they get ya!
Did ya get it all rewired? They don’t give you much extra wire!
I have the exact same issue. Is there a wiring harness for it? I have zero extra to solder
Alexander Bollinger if you find out please let me know. I’ve not tackled it yet myself.
@@jasoneldredge4127 will do.
Man you nailed it.i had the same problem with my fridge so I looked where you said and bang 2 broken wires.Thanks for posting
Glad it helped!!! Thanks for watching!!
Same issue here. Just emailed you. Have had to fix this same issue three times now - for different wires.
I’ve been back and did the repair 3 times already too, I’m gonna run out of room to do any more repairs, even with the extension of wire!!! Thanks I’ll email you back here soon
Hey are you sure it went to the right email? I never received a new one from you?? Thanks
Typo in the initial email :-) Just resent. Thanks!
Found your video. Removed the panel. Almost all wires broke in two. Pissed!!!!!
I have sent an email to the email address you mentioned. I had a Whirlpool that was nearly 20 years old working fine. I decide to "upgrade" and this is the crap they are putting out now. This fridge is just barely two years old. With that many wires broken, I guess the only good thing is that it is still working at all.
I’m glad you found the issue, but I know what you mean I’ve seen fridges last 20-30 years still as cold as the day they were new and now a couple years and they are toast, I think it’s all part of their scheme to sell more, poor design!! I will send you a confirmation email here soon, really appreciate you and we’ll keep in touch, hope fixing it goes well!
Edit: It worked! I have the KitchenAid version of this fridge and damn if this wasn’t it. I only had the white wire cut so I’ll get it soldered ASAP. Thanks!
Saved yourself a lot of headache and a big bill! Thanks for watching!!!
Glad it worked for you!!!
My Whirlpool fridge is doing the same thing and thanks to your video i located the wires and 3-4 are cut. Mine are not exposed as yours. You have to open the freezer and get on the floor so they are hidden. I have model WRS571CIHZ00
I’m glad you found them, yes it definitely isn’t in a easy place to get to to fix, having to get on the floor!! I know right!!! Thanks for watching!!
Thanks for the video. This worked for me too. I wonder if they sell aftermarket wire harness that is more durable than stock. And wonder how hard it is to replace it...
Matt Dickey I’m glad it worked for you, they might, I bet it’s a pretty penny tho! And I suppose you have to take the interior of the door off or possibly the whole door, I don’t think it would be too hard to get off, it’s just keeping everything in the freezer frozen, I suppose a cooler would work.... and after I did this fix the actual ice maker assembly went bad a couple months later wtf! I have to upload that video here soon. They don’t make em like they use to!!
This was also the problem with mine, but I had to replace seven wires so I am really looking for the harness. Did some searching on the Internet and whirlpool website but very hard to find looking at the diagrams. Any help would be greatly appreciated!
I know I haven’t actually found a replacement harness but I should start looking because I’m sure it will happen again, hopefully they aren’t discontinued!! If I find anything I’ll let you know
Thanks for the video. I had one broken red wire and soldered it back together. How long until I should be able to tell if that fixed the problem? Ice production starts in 1 hour?
Yes that’s a pretty good bet, did it end up working for you? I unplugged mine and restarted it just to make sure, let me know if it worked for you!! Thanks for watching too btw
@@Azkeyguy it worked!
Heck ya!!!! Good to have ice again!!!!
This was my problem as well. I fixed it myself. Thanks!
Awesome man I’m glad it helped, nice to have ice again!!! Thanks for watching!
Great video Help me please, I replaced the auger Motor and still no ice falling into my glass I hear the hatch opening and closing but no turn on the ice ,Do you have any ideas?
Thanks in advance.
Hey thanks for watching, the only thing I can think of is to empty all the ice out of the box/holder, and let the whole thing thaw or run it under water and then dry it out totally, because sometimes mine will freeze the part that the motor is supposed turn to let the ice fall out, and once I thaw it will turn again, but that’s all I can think of!
Holy hell, I watched this video and went to check the wiring and you’re right, my white wire was split in half… ugh.. time to repair it and hopefully the ice maker works again.
Dang that’s crazy good catch!!
Will report back if that’s the issue 😅. I checked the ice and water inlet valve connectors and the ohms were within spec. Next I was going to check the ice maker volts but came across this. Thanks for making this video, or else I wouldn’t have figured it out lol
@@Azkeyguy yes! 10 mins of repairing the white wire, then filled the ice maker with water manually and 1.30 hr of waiting for the ice maker to dump the ice cube and the water started pouring into the ice maker. Yay! Saved myself the headache and $$$ lol
Heck ya man that’s awesome glad you got it taken care of glad it helped!! Who needs the whirlpool repair man anyways $$$ lol
@@Azkeyguy lol the parts itself is probably cheaper than calling a technician to come and diagnose the issue and replace the parts.
I just replaced the ice maker in my in-laws freezer a few months back. It was messed up (tray twisted), so it needed to be replaced. It made a few cubes, but has since stopped. I was thinking it might be the water inlet valve, it was trying to make sure before spending $100 (over $200 for secondary, too) to fix it. I was just looking at those wires at the bottom of the door, but haven’t taken anything off to inspect it because I was thinking water line. I’ll take it off later and check it, especially since it seems so many others have had that issue. Plus, everything else seems fine (water dispenser, temperature, etc).
Yep that sounds like it, I thought I had to replace the ice maker too but then got to looking around. Thanks for watching hope you find the issue!!
@@Azkeyguy I think I did, wires cut, just like you said. Gonna get some wire from work today, then go to HF and grab stuff to solder (will run me about $10). Here’s hoping that fixes it.
Ya you dang near gotta lay on your belly to do the repair but it should work for you, might have to unplug the fridge to get it to reset and check that the ice maker parts aren’t frozen up but it should work!!
@@Azkeyguy I went to do it yesterday, but I told them I thought that was the problem last week. They went ahead and took care of it Monday. All good now.
That’s awesome man, let there be ice!!!
Was it only your ice maker that was not functioning or were there other features not working as well? I inspected my wire lume and the rubber is torn but the wires were all still good. Tried heating up my ice maker motor and arm with blow dryer just now and waiting for see if that worked. Too bad that motor doesn't have a test setting
Yes it was just the ice maker, the display and water and auger were still all working, and yes I know on mine if you have a digital display there should be a combination of buttons you can hold to enter into diagnostic mode and see what codes it is throwing to help pinpoint the issue possibly
I had the exact same problem. My ice maker stopped working, but the freezer door control panel, ice motor, and water dispenser were still functional. After finding this video, I checked the wire harness and all wires except for grey/orange and white were broken. I was able to remove the door and solder new wires in and shrink wrapped everything. Finally have ice again! No thanks to whirlpool who wanted to sell me a new $1000 freezer door (that's their solution to this problem). Honestly there should be a recall or class action lawsuit brought up against whirlpool. This is a horrible design flaw.
It’s crazy every wire?!?! I know and they act like they have no idea what the problem is, imagine how many people get a different fridge and throw these away just because of some wiring! Just a question, when you took the door off were you able to take the white plastic inside of the door off completely to do your wiring? It’s crazy the control panel still worked, mine did too even with all the wires that were cut, they definitely need to do something about it
So Whirlpool is not fixing this design. However, for some reason, I am looking at purchasing a fridge that has this flaw (It's on sale, and the reviews seem good besides this issue). It sucks that I'm even considering purchasing but it is what it is.
This repair seems easy enough, however, is there something that you can recommend to do when purchasing this new that would prevent this? It seems there is enough slack already, but maybe not. Or is removing that black clip all that can be done? Or rubber taping the wires, etc.?
On this particular model I think the main issue, which was just made worse with that little clip, was that there was too much of a bend on the wires, they litteraly kink when the door is in the closed position, and after time with opening and closing it breaks the wires. Recently we upgraded too because of the wiring issue being fixed so many times we were running of wire to fix without taking the the white interior plastic out of the metal door and replacing the loom, but eventually we knew it would happen again. We went with a GE brand, and all French door fridge freezers will have the same issue I'm afraid, but the GE hinge area seemed to be designed to where it wasn't going to put as much stress on the wires. As far as the one in the video, I did everything possible to provide enough slack, even adding the extra length of wire during the second fix, but even with that it still failed a 3rd time, and then a 4th. There really wasn't any way I could rig it up to where the bend wouldn't be an issue. I know my answer's kind of all over the place but in short, no, there wasn't much I was able to do besides removing the clip, however if that clip is removed right away, I think it would prolong the inevitable, giving you some extra time before the stress gets to it, but I have found its a common issue on these. Ya never know woth it being close to black Friday and Xmas, maybe there may be others on sale too, but if its the right price then at least you'll know the fix! Best of luck, thanks for watching!!
@@Azkeyguy Ok, that all makes sense. Yep, shopping season almost here, hoping to get a good deal. Thanks for all the info!
Dead on! Warranty service people missed it. 8 of the wires were cut/damaged. Worked like a champ!!!
rich swanson hell ya man that’s awesome!! Ya that’s crazy the service people didn’t find it, I mean they have had to come across it before, it’s such a common problem, maybe that’s how they are trained if ya know what I mean!! I’m glad it worked for you, I must have had about that many that were bad too!! That’s awesome thanks for watching man!!
No, thank you for posting it!
Thanks for the video you are a life saver. Save me from buying a new Refrigerator
That’s awesome I’m glad the video helped!!! I know right who wants to spend a couple grand on a new fridge!!! Thanks for watching!!!
@@AzkeyguyMy icemaker stopped making ice a few weeks ago and I had know idea what was going on. I just watched this video and this is exactly what has happened to mine. My refrigerator is only 4 years old and I can't believe I already have to get it fixed. Please add me to your list for the class action lawsuit. This makes me so angry that Whirlpool knows this is an issue and they keep selling their product like this.
Thank you, Elissa Buller
Same fridge and I have the same wires sliced thanks for the info
Glad it helped!! Good luck!!
This was also the problem with mine, but I had to replace seven wires so I am really looking for the harness. Did some searching on the Internet and whirlpool website but very hard to find looking at the diagrams. Any help would be greatly appreciated!
Update: This happened again! Called Whirlpool and kept getting transferred higher up the chain, finally i spoke to someone who made the difference. I explained that a less than 2yr old refrigerator should not be doing this and it was unacceptable to me as a customer. Whirlpool is now replacing the whole freezer door as this particular model cannot be fixed via replacing the wire harness. Waiting for it to be shipped to my house which was about 8wks ago. Called today 9/14/2021 and they are still working on the order. Will call again in another 2 wks for an update. I HATE MAKING ICE!
Wow that’s awesome, I guess I figured they wouldn’t have gone that far as to send a replacement door, that’s good to know you found a resolution and have a door on the way, keep us posted as to what happens, thanks for the update, I’ll call em tomorrow!
Did u use 16 gauge wire to fix them all ? Just the same wire ?
Yep I did use all the same wire size, I just used what I had on hand tbh
This video was perfect! Does anyone know if the wires involved are 110V or are they low voltage? If they are line voltage, would there be a huge concern of shorting out to the exterior of the door? Yikes.
Yea I know right I’m not sure myself I didn’t have any arcing going on and I never got shocked so but ya that is a concern, definitely unplug before working on the fridge , thanks for watching
I would think that they are low voltage. But not 💯 percent sure.
I’m thinking they are too, never gave me a shock!
2 are 120 volt, the rest are low voltage.
Had the ice maker replaced at 8 months under warranty, Now at 18 months the wires are cut at the bottom hinge, I guess the repairman didn't think it was in his best interest to check and reposition the wires. He wanted over $1200 for a new door which is more than we paid for the refrig.. I guess repairmen don't repair things anymore. I will repair it, if I remove the freezer door to do this can I plug the frig. back in while working on it ?
Ya that's not surprising to me, throw parts at it, you know I'm not too sure how to advise you on plugging it back in, the wires are so thin I imagine they are low voltage, but then again I don't know much about electricity, I left mine unplugged, and just had my splices/sections ready to go, I would advise against plugging it back in in case something grounds out when it contacts the frame or other wire, may cause more issues than you have already!
@@Azkeyguy wire harness unplugs from rest of frig when u remove door
Oh yes you’re right there’s there two plugs under the grill, I forgot about that, it’s been a while; you’re good then, hope it goes well!
I replaced the ice maker and dual water valve. It still did not work. My brother said he has the same fridge as I have and his had broken wires at the bottom of the freezer door. I checked mine and it had 3 broken wires. I cut the other 3 wires and extended all 6 wires by 6" each. The ice maker works now. The wiring harness is in the middle of a moving door so this is bound to happen eventually. The easiest fix would be to make this section of wiring a pigtail that connects to both the present connection under the fridge and to the bottom of the freezer door. That way when the wiring wears out it can be disconnected at both ends and a replacement installed within minutes. But this makes sense so they will never do it.
@@Azkeyguy I have a Whirlpool Gold model # gsf26c4exs03. I purchased it new in 2012. I soldiered in 6" of wire and heatshrinked the soldiers and new wiring into one cable. That made it rigid. I pushed the soldiered wire cable up the freezer door as much as it would allow so the new splices would not move or stress with the door movement. The splices on the other end are pushed under the fridge and not stressed at all. Now as the door is opened and closed the cable slides back and forth through the hole. The door movement is felt in the new wiring but the wiring is long enough that the wiring is not pinched or twisted as the door moves. It should not break again. I know this is wordy. I hope you understand how I did it.
Yea I understood it all, I actually tried to do that and did put in an extra six or so inches into the wire loom, but it seemed like I had a hard time getting the wiring to go back up into the hole in the fridge hinge to be able to make it work, might have to take a look again this weekend, but it might have been that my splices were so close to the hole and the butt connectors didn’t wanna go in, but maybe I could get them in one at a time, I appreciate your comment back and will let you know how it goes!
Hey what wire did u buy, i went to buy one but couldn’t figure out which one to buy
What gaze of wire did u use for the extension??
I had used 16 gauge wire, it is the same size as used in the fridge
Just emailed you. We’re having the same issue. So frustrating. Any word from whirlpool on this?
Isn't that a defective design that should be recalled or they should redesign a bypass harness.
Absolutely is! Whirlpool wouldn’t budge a bit when I called but the customer service reps ‘supervisor’ was kind of a bitch too so
I have a problem where it will make ice for a day or two, then quit. More often than not leaving the freezer door open for 10 or 15 minutes will temporarily restore function, kinda makes me think something is freezing up, but the water dispenser works okay. I will check the wiring anyway.
Ya I know sometimes where the ice tray is gets build up with ice over time and won’t release the cubes, might want to check that too!!! Thanks for watching!!!!
Did you ever get a chance to check it out?
@@Azkeyguy the wiring looks ok, but I still have the problem. Design flaw I think.
That’s too bad hopefully you find the problem, thanks again!
This is EXACTLY what happened to mine--same stupid model. I don't know how to solder, unfortunately, so I'll try crimps. Think it'll work?
Alicia Delgado that should work fine I always like to use a little heat shrink on them too! But ya it should, I left the protective cover off on the bottom of the left hand door so that it had more room to bend so it wouldn’t be pinched as tight!! Thanks for watching glad it helped!!
I domt kmow how to sauder either... did ur way work?
Crimping the wires should work just fine, mine has been working well since I fixed it!!
This is awesome... only thing I wouldn't be able to sauder this on my own... can u purchase the part??
I never checked on buying the whole wire assembly because I figured it would be too much and I would have to take the door off and take it apart, hopefully you could crimp it if there is enough wire sticking out!
Find a handyman!
So far you're the only one (I been able to find) that discovered this. Great video. How long before started to work again?
Pete A once I got the wires spliced and plugged it back in it was working right away and made ice in about an hour or so, it’s a nice feeling when ya hear the first cubes dropping again and you know you saved yourself $$!!! Glad you found the video and thanks for watching!
Thank you for this video! My technician missed it and told me to replace the ice maker.
Oh man ya they just wanna throw parts at it!
I see the external sheathing pealed back on mine. Several of the wires have white lines on them like the insulation is pinched. Just outside of our extended warranty :(
Wow doesn’t that about figure! Sorry to hear that but hopefully you can salvage enough to get it working again! I’m already on my third time having to fix it!
I completed the repair of the broken wires, but the Ice maker won't fill and dump the ice cubes. All wire are showing 5 volts of power. Is there something I am missing? I don't see a button or anything to cycle the Ice Maker.
You might want to try and unplug for a few minutes to try and reset the fridge, and also there is a few servos in the back of the fridge that allow water to dispense when it receives a signal, you might have to ohm those, it’s one of the two back there, if your fridge dispenses water then it could be the servo or whatever it is called in the back, but when you pull it out to unplug it pull the back cover off and check those too. Hope this helps
Can you think of any reason now why it won't fill and make ice?
I would check those servos (I think that’s what they are called) behind the access panel on the back. I had to google the technicians manual for the fridge and that will give you a troubleshooting checklist to weed out any issues. Wish I could help better but google the tech sheet and you should be able to pin it down
My wire loom looked perfectly fine. No kinks, no sharp bends, I hated to cut the loom and cut the old tape off. But then there it was, a broken Black wire, and a White wire about to be broke
Whirlpool wrs586fldm01 side by side missing tech sheet. Any ideas how to get diagnostics or cross reference to other refrigerators? Ice maker has optical bin detector. Service manual would help. Anyone got a pdf? Diagnostics go from 1 to 46, but I can't tell what they mean. I already checked the hinge wires for shorts and continuity with a multimeter and needle probes.
Dang you know I did stumble across the tech sheet somewhere deep in google or on a forum somewhere that was for the technician flow chart for diagnosis right from the factory, if I can find it again I will get back to you under this message and maybe post it in the description too, thanks for watching, hope it helped, if I find it I’ll post it, thanks!
@@Azkeyguy Thanks Sloan!
@marchpeacemarch Here I used this, it shows what the codes on the ice maker are and troubleshooting, it also says there is a tech sheet in the lower grill part that is held on by just a couple screws or clips, thanks again.
www.whirlpool.com/content/dam/global/documents/201811/Service-Manual-W11296289-Side-X-Side-Refrigerator.pdf
@@Azkeyguy We've been getting by with ice trays. I'll look behind the grill when I get a chance. Thanks
What size wire is needed? I check its 16 gauge if anybody ever needed to know.
Right on you got it 16 gauge! Thanks for the comment!!
It would have helped more if you would have showed the exposed wires at both end and the soldering process.
I will keep that in mind next time it ends up going out, appreciate the feedback, I was gonna film the soldering but all I had was my phone and I couldn’t set it up so it would film, but I got a GoPro now so next time I will, thank you for watching!
I believe I owe you a frosty beverage.
I could use one lol thanks for watching
just looked at mine wires are broken was having other problems with unit, I will never again buy any whirlpool appliances
I know right, and it’s such a common problem that they should have done a recall or free service call to resolve the issue, for how many years they have made them you think they would have come up with a better design!
Bruh i did that also and it works it making ice now but the motor that supposed the ice comming down doesnt work now
It could be iced up sometimes the auger gets iced stuck
I can't imagine designing a refrigerator and thinking it's ok to use thick solid single core wire here, it obviously needs a fairly high count fine stranded wire with flexible insulation. These refrigerators cost a small fortune and they build them like junk.
Right!! They use wire just thick enough to withstand enough bends to get it through the warranty period, and then they snap, they probably spent more time and money on researching how many bends it takes instead of spending it on actually making a lasting product! Thanks for watching!
We should start a lawsuit. Samsung refrigerators have got a lawsuit going on against them!
Yea I’m pretty sure it’s a super common issue that I’m sure they are well aware of, imagine how many refrigerators get replaced because nobody ever looks at these wires!!!
@@Azkeyguy Where are you at in the process with this? I need to call a repair man to fix the wires because I definitely need ice but I have no idea how much that is going to cost. Whirlpool needs to step up and issue a recall.
My ice just stop working and I checked and I have two cut wires. WTF
NeoAndersonReloaded That sucks!! Well at least you didn’t have to pay a service guy to figure out what was up!! Thanks for watching!!
@@Azkeyguy I just crimped them together and took off that black cover. We need a class action suit.
Ya I swear every fridge is bound to do it!! That’s awesome you got it fixed!!
I hate this. I see this all the time. im so tired of fixing this... that is if it didnt short the board out. Which just happened last week when I put the wires back together. Take off the black plastic lid which is causing the problem and throw it away. Whirlpool, how the fuck didyou not see this? Are you following samsungs lead now?
They saw it, they know it, and they loveeeee it, new fridges for all!!!!
Just fixed mine today. All 9 wires in mine were broken. Done with Whirlpool now. Next refrigerator will be anything else. This design error is just too stupid to trust them with anything else in the future.
For real!!! I mean what happened, they went way downhill if they can't get this obvious defect fixed!!!!
Oh and good job on getting it fixed by the way, many happy ice cubes to you!!!