A Jira Service management blueprint for non-IT teams | Team '23 | Atlassian

Service management tools and practices are no longer just for IT teams. They can enable any team - from finance to marketing - to optimize their work, simplify processes, and improve visibility across teams. At NextEra Energy, non-IT teams across the organization use Jira Service Management to field requests with ease and reduce administrative overhead. In this session, learn NextEra’s blueprint for getting business teams started quickly with Jira Service Management, as well as how they coexist and collaborate with other teams in their organization using ServiceNow.
Speakers:
Jashua Haque, IT Business Systems Analyst, NextEra Energy
Alyson Lamb, IT Business Systems Analyst, NextEra Energy
Catherine Ponti, IT Business Systems Analyst, NextEra Energy