I'm DONE with Luxe Hiking Gear
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- Опубліковано 4 тра 2022
- I have enjoyed Luxe Hiking gear for years. In that period of time I have defended the company many times. I have recommended them to many people. Due to sketchy business practices on their behalf, I can no longer recommend or support them.
This is not a video I wanted to make. It is frustrating to see a company you support, ripping people off. It makes me feel terrible when someone that I recommended this company to gets ripped off. So I am going to quit using them and I am no longer recommending them to anyone. Buyer Beware.
My sincere apologies to anyone that I recommended this company to that had a bad experience.
All the products I have bought from this company were paid for by me. I have not been working with Luxe Hiking Gear in any way shape or form.
Thanks for making it clear that this problem is solely the US retailer/distributor and as you rightly say, the bad press it has generated on social media has effected everyone else in the Luxe family around the globe. I run the UK distribution at backpackinglight and Luxehikinggear has managed to sell into the UK and Europe (which he shouldn't) and then p*ss off my customers with his negative service. They later realise the products are also available in the UK and EU and then understand they have been deliberately misled. I've spoken with the other European distributors and they too are suffering the same bad press issue. We have all spoken with Michael the owner of Luxe in Hong Kong and he is very aware of the problem, the negative press and the damage this has caused. As I understand it he is trying to find a solution. His English is good, but things still get missed in translation so please be aware that he does care and he wants to make it right. We can ship to the US but are limited to a weight and size limit for a reasonable cost. Sadly most of the products are over that limit. It is such a shame that Jake Morrison the owner of Luxehikinggear started so brilliantly and has now become solely responsible for bringing down the reputation of a brand and making potential customers doubt the products. Products which as you rightly say offer great value for money everywhere else in the world. It just goes to show you the power social media has around the world. It has the power to build you up and knock you down with impunity.
This says a lot. Thank you for reaching out. I am sorry to hear his bad business practices have trickled down to you and all the other retailers. It is a shame what Jake has done with his business. Hopefully this situation finds some resolve. All the best to you. Thanks again for reaching out.
I really wish I had ordered from backpackinglight regardless of shipping cost to the US. This is the first time in my entire life where I had ordered something online and was just thrown in the dark hoping my order would eventually show up. Order was placed 4/18/22 and have yet to receive the tent (5/26/22). But hey, Jake made sure to take my money out of my account quickly.
Excellent to hear that Michael is aware of the issue, to everyone else - I can only recommend Bob & backpackinglight. Stellar service and support!!!!
It sucks as I've been wanting the Hercules winter tent but sadly I hear there's a good chance you can easily get a lemon. On the hiking site it says the tent is $800 but it's always on sale it's cheapest got as low as 400$ currently as of right now 9/21/22 it's at 591$. The $800 not even it's retail price tag he's trying to create scarcity for a fake sale he's placed it in that's illegal in the states I understand some people got said tent with an issue but the fact that could get a damaged one is not worth the risk
The backpackinglight site is frustrating to navigate
Hello Justin, Thanks for stepping up and relaying this information to us. This is why I watch your channel. Your adventures are awesome and you are a straight up honest person. I appreciate you.
Much appreciated John. Thank you
After receiving my order, tent and stove (received my order in a reasonable amount of time) I also started seeing a lot of bad experiences from other people in Facebook groups, after more time I saw a large increase in the bad experiences. It’s very unfortunate that the company has decided to go down the path that they have. I think it’s outstanding that you are making this video talking about these issues. Good on you. Thanks for the amazing content as always!
Often, you get what you pay for. These are warehouse operations with drop ship on
some products. Businesses are going sideways during pandemic and bad shipping
due to supply issues. Also companies change owners and service changes.
It is very unfortunate. I am just trying to help people out here. I don't want to see or hear about anyone getting ripped off. It's just not right. Thanks for watching and commenting
This integrity and honest opinions from you is what drew me to you on Social Media and your channel in the first place. I purchased a MiniPeakXL on your recommendation and thankfully I did receive it and so far it hasn’t had any issues. 🤞onwards and upwards bro! You got my support! 👍
I am so glad to hear you got your gear without issue. Thank you Tim!
I love it when UA-camrs take a stand and say enough.
Word homie!
Yep I had a similar experience. They are legitimately the worst company I have ever dealt with. Over 100 days went by and after I sent MULTIPLE emails asking where my product was they finally just canceled my order and refunded my money. Buyer beware!
I can't believe how terrible of a company they have become. It's a shame. You should put out a video about your experience with them. That would probably put the nail in their coffin. Let's spread the word ...They have earned it
I really like the product , just hate the customer service. I mean no service
Had the exact same experience this time around with Luxe. First time I ordered from the was awesome. Customer service was great and was on point. This last order I put in was a complete 180 turn around. The order was for an octopeak and a stove and from the experience I should have become a dentist because it was like pulling teeth. Took 3 months to get my complete order. Worst customer service ever.
I just HOPE to get my money back at this point
Has anyone successfully gotten money back/know what to do? I bought a tent in 2021 and paid over $700 and for MONTHS they told me it was on the way and finally they agreed to cancel the order and refund me within 7-21 business days but they never actually refunded me and it’s way too late to dispute with my credit card now 😭 they ripped me off nearly $1000 Canadian and I never even got a tent😭
Thanks, I was just contemplating one of their tents. Really appreciate the heads up.
You are welcome. There is a new distributor for Luxe outdoor products. Here is the link if you are interested www.threeridgesgear.com/
Thank you for clarifying from the outset that the problem is not with Luxe Outdoor (the manufacturer), but with a third-party US distributor. I bought my Luxe Hexpeak V4A from a UK retailer 7 years ago and it's proved to be one of the best tents I've ever used, irrespective of price.
I felt that was a factor that absolutely needed clarification. The manufacturer is top notch. I still don't think you can find better tents for the money. The US needs a new distributor badly.
I’m glad you made this! I’ve been thinking about putting them on blast on my channel as well but haven’t yet. I paid for products they never delivered and wouldn’t respond to a single email. One day after several months they randomly refunded my money. No explanation what so ever. They suck
Do it! Put em' on blast. Spread the word. Let's get this ball rolling, show them they can't get away with it
man, I'm glad I actually got my Octopeak after hearing all these horror stories. My purchase was in 2021, though, so maybe they were just still minding their P's and Q's at that point.
That's really cool man, that's why I keep coming back to this channel. Honest opinions from real world experience! People don't often realize the price and worth of great customer service. Just to be able to talk to a real life person in this day and age is priceless.
Thank you Doug. Customer service is a valuable service
Thanks for making this. I purchased a Minipeak XL and the Hercules from Luxe Hiking Gear and a 3W stove. All of these tents were ordered several years ago. Didn’t have any issues. However recently ordered some other items and I received partial orders and didn’t get any communication with customer service. Took quite a bit of e-mails to get the rest of my order. Poor customer service for sure.
Yep, sounds familiar. This has been happening to a lot of people. It is a shame. Very poor customer service
I really appreciate your honesty and transparency here. Your videos did influence my decision to get the Octipeak ... and shortly after placing the order I started seeing the chatter online about the company. I got aggressive with emails and was asking pretty much daily, "Where's my order?" I think I annoyed them into submission and got my tent and stove about 4 weeks after my order date.
I am glad to hear you got your tent.
@XYTO Skincare I’d give it a couple of days. I started hounding them before they created a shipping label. Everything moved so slow and every response was so poorly written. I was glad I got what I ordered, but I’ll never do business with them again. Good luck!
@XYTO Skincare That’s terrible, I hope you got your money back.
ALL your money back, I mean.
Sorry to hear that this is going on. I bought a Megahorn basically because of your videos and I had a great experience. Sounds like hot tent popularity, staffing issues and not giving a crap has caught up with them. Let's hope they clean up their act and I'm sure this video will help them see the impact they are having on our community. Thanks for sharing the insight. 👍
I am glad to hear you had a good experience. Hopefully they get their sh^t together. I'm not overly hopeful at this point
Ordered minipeak xl when on sale for $99, got it in 10 days. Used it and I think it’s great. Sorry to hear about all the trouble others are having. No issues here. I use my own center pole.
I am glad to hear you received your gear. I like to make my center pole as well......sometimes. Depends on the mission
Thanks for the insight! I enjoy your videos as they are honest and on point! I had the Octapeak last season and like your experience it performed well including in some tough weather. I decided I wanted a bit more room though and sold it after the season. I then bought the Megahorn which I plan to use this season. The additional weight is not a problem for me as I pack my gear in on my mules. In any case, I guess I am lucky as I got both of my tents quickly with no issues. Like you said, what a shame they are blowing it!!! A good product for the money! Like you I had recommended these tents to others but will no more! I also had the luxe 3W stove and found that to be decent too although again I sized up a bit for this season and bought pomoly stove. We'll see how it does but a glance the quality looks better although it is more expensive.
I am glad to hear you received your gear. They had such potential
I bought my minipeak XL a few months ago, on sale for 137 USD. I checked the price a couple days later and it was up to 159 USD, the next day 229 USD, and then back down to 179. I’ve noticed frequent price fluctuations on multiple products they sell. Seems kinda shady to me. With that being said, I haven’t had a problem with their tents; i’ve had the megahorn 3 and still have the minipeak xl. Both tents being perfect out of the box, I haven’t had a reason to seek customer service, after reading some of the horror stories I realized how lucky I was. The company seems a little shady, but my tents have never given me an issue. You’ve enjoyed those products more than once, and we’ve seen it on your videos. No need to apologize Justin. Keep doing what you’re doing man. Can’t wait to see the next one!
They are great tents. No doubt. It is an unfortunate situation. I really liked these tents. But, I'm done. I can't support a company that treats people this way.
I am glad to hear you didn't have an issue. Thanks for watching man
Preach on brother. Much like you, my friends and I really do like their gear, but we've all been burned by their customer service as well. It really is a shame. Not surprisingly they don't allow comments on their Instagram page.
Love your videos and keep up the good work!
Sorry to hear that. I am not surprised they don't allow comments.
Thank you so much for this video Justin. As you know, I was one of the ones ripped off. I got a Minipeak XL from them fairly quickly on sale, all due to your great review and recommendation. But never got the pole I ordered. I can't believe their boldness in ripping people off. This was a great video.
You are one of the people I was talking about. I feel terrible that I recommended them to you
@@ItsGoodintheWoods not your fault at all Justin
Oh man that gets my blood boiling too bro! Thanks for spreading the word. They really did have potential and it sucks.
It really does suck. I really liked their tents.
Thank you for your video. Should have researched more. Learning lesson I suppose.
Order a tent a couple weeks before Christmas. Website stated that they had some in stock and shipping in 3-4 days.
Well... We all knows what happened. Ghosted. I started a Charge back with my CC company.
Going to try a Pomoly Manta hot tent. Hopefully that'll be a better experience.
I am sorry to hear this. I hope the issue gets resolved. I am sure you will have good service with Pomoly. They make good tents for the money.
Bought a tent over Thanksgiving for Christmas and after 10 days or so never received any shipping info. I asked, they referred me to their shipping policy which told me nothing. I asked for a refund and had to confirm 3 times I wanted a refund. Now I've been waiting almost 20 business days for a refund with no updates. They should be reported to the BBB.
They have been reported. They have an F rating. The company sucks. Sorry to hear you have been scammed. Hopefully your issue gets resolved
I am so saddened to hear this (though proud of you for what you said), because I purchased my Megahorn III about three years ago, and it arrived within two weeks, as did my Winnerwell stove (3 weeks?). I will now hesitate to purchase through that site, and encourage people to purchase from people who guarantee shipping within a month or permit BackOrder purchasing. My tent has been fine, as has been the Winnerwell, but I don’t recall recommending to anyone else to purchase them, so I can only imagine your sorrow for making recommendations that reflect badly on you. You’ve made it right by your candor. Stay safe, and enjoy the forest.
LHG has since been terminated. They are no longer in business. Thankfully so. The took advantage of a lot of people. I am glad they have been shut down
Also glad to hear you got your order. You are one of the lucky ones
Hello mate! I did buy a Minipeak XL on your recommendation, and I've absolutely loved it, if that is of any help. Got it through a French retailer, they were the only company with white in stock atm of purchase, was delivered to Sweden in no time at all. Sad to hear that people have had problems, but cheers for speaking up. I really enjoy your videos, keep up the good work!
I am glad to hear you received your tent without issue. Also glad to hear you enjoy the tent. It is a real nice tent. It is too bad that LHG has gone the way they have. I had to speak up about what they have been doing. It was the right thing to do. Thank you for supporting the channel. Happy hot tenting this season!
@@ItsGoodintheWoods You did the right thing, hopefully they'll shape up in the future. And hot tenting, yes! I literally just got my brand spanking winnerwell ul stove the other day, I'm stoked to try it out 😃
I was looking at buying a Minipeak XL but after looking at your video I'm happy that bought a hussar from Pomoly. Really like it. Thanks again.
I am glad to hear that worked out for you
For me it was very long shipping time. Maybe 3-4 months. Asked customer support for help, but no answer at all on several emails that I sent. Finally got the products that I ordered, and quality is good compared to the price.
Would not recommend ordering from that site at all though.
I am glad to hear you did eventually get the items you paid for. I won't ever buy another thing from them.
I used to think I was the only one "out here" who can make a far better tent than can be purchased online. Having a tent which is made using Kevlar fabric for the floor is the bomb. Thanks for your advice and opinions with this video. All the best.
Sounds like you make a good tent!
Thanks for the video, I order the minipeak Xl, megahorn, and the mini stove some years ago I haven't had any problems with them but did notice that the company did seem like they didn't care to much. Plus their advertisement at first look like it was a American made product but when I got the box it was clearly not but it is still a great product. I also noticed the fluctuation in
Thier prices they have all the time. I'm getting emails from them with products 50% off then it seems like the next day or in a couple days it's back up to full price sometimes it feels like more. Their actions has made me not want to order from them anymore sadly.
The whole situation just seems odd. The fluctuation in pricing is quite strange. I'd really like to know what's going on over there
I am one of your Social Media friends who took your advice on two LUXE tents. I purchased the Octopeak and the Minipeak. The shipping took about 2-3 weeks for the Octopeak and 3-4 weeks for the Minipeak. The Center Pole that I ordered never came, so I had to write a nasty email to get a refund. Unfortunately, you are right about these tents.... they are an excellent bang for the buck. Extremely well made for the money. It’s a shame that they totally dropped the ball with their customer service, because they really had a good thing going. If anyone has any recommendations on where I can buy an adjustable center pole that is light and strong, please let me know. If possible, I would like purchase a center pole that will be able to work with either the Octopeak or Minipeak. Thanks again for another great video Justin.
I feel terrible about the situation. Those Fu$%ers
Like you, I got my Minipeak XL about 3 years ago and had no problems. Also like you, I've seen all the comments about how the company has fallen off. It's a shame because my shelter is actually a nice set-up but I couldn't recommend them either any longer. I still get their promotional e-mails but wouldn't bother knowing what others have experienced at this point. That's all for now. Take care and until next time...be well.
It is a shame. I love my MPXL. At least the US distributor doesn't make the tents....I will never recommend LHG to anyone ever again
Thank you for your input. I was looking at buying a tent from them
I'd recommend you reconsider
I have the twin and love it, but the experience was awful. They sent the stove within a week or so but then took months of begging, then threats to get the tent. 6 months later, I still had no poles. They finally refunded my money for the poles. Now, people see the tent and ask about it. I tell them the whole story, and that ends their excitement about the tent.
I am glad to hear they didn't get you too bad. There is a new US distributor for luxe products. Three Ridges gear co and they are awesome! Now we can get all these products reliably. Check them out!www.threeridgesgear.com/
@ItsGoodintheWoods can't do it. Even if it was just a distributor that was bad, they knew for years about this problem (I did some research afterward and saw all the complaints) and didn't correct the problem.
@@jefftickleschitz1265 I get it.
Thanks Justin I'm in the Market for a hot tent it definitely won't be Luxe i Always watch UA-cam for Recommendations on gear appreciate your honesty Thanks Earl
Thank you Earl! Best of luck to you in your search for a hot tent!
Thank you for the info sir. I remember when I bought the my first tent from them. I purchased the Mega horn with the stove jack and found out that it would take at least 3 to 4 months to get so I started texting the company and found out that it was the owner himself and asked for his phone number. I called and talked to him directly, had everything fix on my order (without the stove jack) and had my tent with in a short amount of time after that. The owner was extremely professional and knowledgeable about the product. I’m sad to hear about what is going on now.
Please keep us up to date with anymore bad reports that you hear about.
Thank you.
Mr P.
Call sign (Pikachew)
I am glad to hear you were able to contact him. Seems like a rare occasion
100% Agree Brother ! We have talked about this ! It really sucks, because like you said they have a good product at a decent price.... But poor customer service will ruin that in a heartbeat !
Can't be doing that this day and age. It sucks
I was just about to pull the trigger on the megahorn. Glad I didn't. They've also discontinued comments on their Instagram page which I followed.
Good call. You saved yourself some troubles. They are sketchy
I got a tent and stove. From them last year had no problem But like you said. They went down hill. Keep up the good work on your video. Love watching them.
I am glad to hear you are one of the lucky ones. Thanks for watching
I wait 6 month to receive the tent and then so many things broke, so bad quality...
That is unfortunate.
Wow its unbelievable and unacceptable how they are. I certainly won't be getting anything else from them. You have every right to be pissed as we all should. Thank you for your honesty and thank you for all that you do.
Yep. It's a shame what they have done
2nd year with my luxe mega horn XL and no problems. Used ~15x
The problem isn't the quality, Luxe outdoor products are great. The problem is the service from the American distributor Luxe Hiking gear. They are ripping people off
Thanks for the information.
You are welcome. Thanks for watching
Thanks for putting this out there. People needed to know that Luxe is a rip off. I paid for faster shipping and after a month, I emailed them every day for over a month before they finally responded and about a month later I got part of my order. An still waiting for a refund on the rest of the order.
Sorry to hear about your bad experience. What a bunch of jerks
Fate, I was just about to buy a Luxe Megahorn XL but I agree with you. I can buy once, cry once and feel just fine knowing I’m supporting a company that cares.
Yep. Sounds like you dodged the bullet. Well done
Thank you for the video, well said. It's unfortunate that this business can't seemingly communicate at all with its customers. Well, perhaps it's even more unfortunate that they seem to be engaging in unethical business practices. I used Luxe on a friend's recommendation, and his gear was from years ago, so I think things were more on the level then. I ordered 5 items back in March and have received two of them. I can only get auto-responses from the company's customer service. At this point I'm resolved that I'm going to be taken for the balance of what I paid. I also went in with the assumption that at this price point, 1 I'd wait, 2 the gear was not top end. Had I seen videos like this I might have considered the third option of I might just get robbed. Buyer beware indeed. Thanks again, wish I'd seen it sooner.
Sorry to hear about your experience with them. It is a shame what they have done and become.
Thanks for this video bud, this is really helpful and informativ.🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻
Happy to help! Thank you for watching
Hey brother, I guess I’m one of the lucky ones. I bought a Minipeak XL about two years ago based on seeing your minipeakXL in action. I have had zero issues with mine. I ordered it and received delivery in about a week. It’s been a solid tent for me. So have never needed to deal with there customer service. It sucks that it appears that Luxe isn’t the company we all thought it was. I will continue to use my minipeakXL, But I have no plans on purchasing any more of there products. Cheers
You are a lucky one. That wife of yours bakes a mean cookie
@@ItsGoodintheWoods Blah Ha !
I emailed luxe outdoors directly to complain. They are located in Hong Kong. The reply I got was so useless that I'm 100% convinced that they do not really care about losing the US market. So I would not recommend luxe anything. If a company doesn't care about their reputation then I can't trust their products.
That is interesting
I had an absolutely terrible customer service experience with them too and all I wanted to do was purchase an accessory for my 3W titanium stove. I emailed them requesting a European distributor for a recently (at the time) released accessory that turned the stove into a fire pit, the response I received was unbelievable! They told me it was not available anywhere else and that anyone selling their products was breaking the law, I’d have to purchase it from them directly (huge postage a custom’s costs) and that it would never be available anywhere else. I wouldn’t have been bothered had that just said so but the tone of the message was as though I was bothering them and trying to con them out of a sale.
That is terrible. What a joke
I ordered a tent which I received in a timely manner. I ordered the pole with it and now 2 months later I still haven't received it. The emails are a joke, it sucks!!
I'm sorry I recommended them to you.
Actually you warned me, but I took the chance anyway. My sorrow is my own creation.
Thank you for this video, Brother.
Don't be too hard on yourself.
We all have the responsibility to do our own research...caveat emtor....let the buy beware...
Keep you head up, and keep up the great work !!!
Caveat Emptor! I was going to use that on my thumbnail.....but I didn't lol
i was all set for purchasing the hexpeak from luxehikinggear thankfully i found this video, just some clarification from the vid and comments that the issue is with the American distributor and not the products? if this be the case does anyone in Canada know of a distributor?
The issue is indeed the American distributor. The products are fantastic given the price point. I can't say for certain about a Canadian distributor. But here is a link to the luxeoutdoor website. On the left hand side they have a list of all the distributors. Perhaps you will be able to find one that will work for you.www.luxeoutdoor.com/eng/
Literally the worst experience I have ever had purchasing something online. No communication, didn't get my product, had to get my credit card to get my money back. Pure scam.
I'm sorry to hear that. That is so frustrating
Yeah, I just got the Minipeak XL after doing my "research". I settled on it largely due to your recommendations and feedback. Craigs as well. My wait time was not as drastic as some, but it did 100 percent say in stock order now. I ordered it. It remained at 1 left in stock lol. Looked around more on the site....and noticed all their tents said the same thing. Over 2 weeks had gone by, and it had not even shipped, yet alone be delivered. Think it took me almost 4 weeks to get it. Personally, it never crosses my mind to think anything other than those rascals are going to make off with my cash lol. Now if someone worked for Luxe I might give them the old "wtf bro?" You? You're good man, everyone knows what your intentions were and why.
What a joke they turned out to be
@@ItsGoodintheWoods it seems like a lot of these companies grab cash and quit.
@@projectknifehand bit by bit it's American made for me
Your absolutely right I bought my stuff 3 years ago but I remember having nothing but problems also fortunately I was able to get all my stuff and some things I didn’t but it too forever and a bunch of texts
It is unfortunate what they have become
I purchased the Hexpeak XL Tipi (3P) with Wood Stove Ultralight Shelter last year, never used it. Does anyone know if I can return it?
I doubt they would accept a return from last year. No harm in trying I suppose. Send them an email. See if they respond
Thank you sir , I almost ordered thank god I saw your video !!
You might get away with it....but you might not......
@@ItsGoodintheWoods better safe then sorry man , weird no one else has them in stock online that I found but the only one thats not trustworthy has 1 in stock , red flag !!
@@bx7993 Yep....I would stay away from that
I bought the Minipeak XL on your recommendation. Great tent with no issues. Something happened with the company over the past couple of years. Frequent price fluctuations, lots of products out of stock or no longer offered, people not getting their orders. Will just say that my next tent will come from Seek Outside (Cimarron) because I support American businesses. Cheers buddy!
they have been trash from the begining. nothing "happened" over the past few years besides you coming to realization.
Yep. Agreed. I have the Cimarron.....that is a work of art. Been using a Seek Outside stove for 4 years as well. Love it. Last weekend I used the Seek Outside Silex on a 2 night canoe trip. Great gear from a great company. And like you said, support American Business! America! Thanks for stopping by! Cheers
@@ItsGoodintheWoods cheers buddy!!
currently working on a year waiting on my order of the hercules. is there any other place you know of i can order this from? really looking for an 6-8 man hot tent dome style, not teepee, not center pole.
Sorry to hear of that. What a bunch of crooks. There is said to be a new American distributor coming soon. I can't vouch f or them, but I can share with you what has been put out there. Check out this link, www.threeridgesgear.com best of luck to you
Hey, thanks for the review. I have been looking for a tent to do a winter camping experience with my 2 sons. I had my finger on the trigger to buy an Octopeak, but then came across this video. Now I'm weary. Do you have an alternative recommendation? Looking for a tent that will hold at least 3 people with a woodstove. Also need a woodstove recommendation.
Check out the Pomoly Hussar plus. That is a large, light weight for its size tent. Won't break the bank either. Pomoly also makes some nice stoves.
If you want high quality, USA made gear, Seek Outside makes incredible tents, but they are expensive. They also make awesome stoves, but they are geared towards the ultra light crowd.
I hope this helps a bit.
@@ItsGoodintheWoods Thanks for the reply. I should have added that we are backpackers, not car campers. But my kids are still pretty young, so don’t have tolerance for going much more than 5 miles. Looking for something I can carry, but not break the bank because in reality, will probably only do a couple winter trips a season.
I wish I saw this before I ordered a tent and stove from them. I’ve been waiting three months and all I’ve received are automated email messages. Any recommendations?!
Sorry to hear that. I hope you get your goods. Unfortunately I don't have any recommendation that will help you. Keep trying to contact them. And spread the word about what they have done to you. We need to get the word out so people don't continue to get ripped off in the future
Quick question? I want to order a Luxe XL Minipeak from Luxe Outdoors! So it was mainly the Distributor Luxe Hiking Gear that you all had a BIG Problem with correct not Luxe Outdoors themselves correct? Based off your personal experience and review of that particular tent in their line-up! Please let me know asap if you would so I can pull the trigger on this purchase! Thanks again for such an honest review 👍
Yes it was the distributor LHG that was the problem. They have been terminated. We have a new distributor now, Three Ridges gear co. and they are awesome. You can get a real good deal on the Minipeak xl pro right now. Here is a link to three ridges. Check them out! www.threeridgesgear.com/
@ItsGoodintheWoods that's the company I have saved in my Shop App on my phone! I was watching your review and was like, I better find out the scoop first before I ordered! Thank you for your valuable time! I really appreciate your help in this matter! Happy Camping to you, brother !
Great job! I’m glad someone spoke up. I’m having major issues with getting my refund back from Luxe Gear after I had to cancel my order before it shipped. Horrible customer service. Buyer beware…Nobody returns calls or emails. I’m glad I’m not the only one! 😳
I am sorry to hear you are having trouble with them as well. They have turned into a very unreliable outfit. It is unfortunate
I am having the same issue as you. Did you ever get a response and get your refund? I am emailing and calling with no responses.
@@razorsharpbt124
I actually had to go through my credit card company to file a dispute. It’s being reviewed. I never got a refund or merchandise. I learned my lesson that’s for sure. Good luck with your situation. I feel for all these people that got ripped off. 🤦🏻
@@Bryan-ld2ro Yes, I'm filing a dispute at this time. I just hope I can get my money back. I cannot get a response via phone nor email from this business. This is unacceptable. How someone is able to do this and stay in business is unreal. This is criminal.
I ordered a mini peak xl and a stove from them early last September. Both items said in stock and I received a shipped notification within 24 hours howeverthey use a 3rd party tracking app that wont give you updates without updates. The tent arrived mid December. The stove still hasn't arrived. Completely ruined my hunting season and now winter camping is done for also. I've been in contact and the say my order is in progress but they WON'T REFUND MY MONEY! DO NOT BUY FROM LUXE!
That sucks so bad. They are crooks. What he has done us shameful. They now have an F rating on the BBB. I'm surprised LHG is still in business. Spread the word. Share the video if you would like. We need to sink that ship.I hope your situation gets resolved
A good reason to listen to your advice Justin!
Thank you. I have been trying to spread the word for a while now
Very honest info that anyone looking for a tent should head your warning. Too bad the company does business in this fashion. Great call Justin
Turns out they are some shady pricks
You should try seek outside tipis. They’re pretty nice. I didn’t like how luxe wouldn’t take a tent back after it’s open. I honestly didn’t really like the tent went I first open it. But it is what it is so I’ll just use it
I switched over to seek outside last season. Got myself a Cimarron. It is awesome. I have been using their stove going on 5 years now. Real good stuff
I bought the twin peak and it took 6 months to receive it. The costumer service was bad, if you called it didn't go through, then the stupid email response was horrible.
Sorry to hear that. But at least you got what you ordered. They are terrible
I was going to buy a smaller tipi style shelter and was interested in the Luxe brand, but now I am not. Does anyone have any recommendations?
There are a lot of options out there these days. I have become fond of Seek Outside.
Something definitely changed with Luxe around the time Pomoly started to expand in the US. Prior to that, Jake was always a pleasure to work with and orders shipped quickly. Not sure why orders are so delayed and service is non-existent this year. Hopefully they’ll get back on their A-game soon!
I don't have high hopes....
@@ItsGoodintheWoods It's clear from the Better Business Bureau website that something has gone horribly wrong with Luxe Hiking Gear. Most of the complaints are from this year and most of those are saying exactly the same thing. Attempts to resolve are just resulting in form-emails, and I'm thinking my only recourse now is a credit card dispute. This is really unfortunate to see a good brand go down the tubes so quickly.
By your comment, the cynical me wonders if Pomoly could have a hand in sabotaging Luxe in some fashion.
I've got the Megahorn XL and the Megahorn 4P and the 3W stove. Really like them all but ya, getting customer service does take a long time, if you can get a hold of them. Anyway, good to know.
You are one of the lucky ones that got what you paid for. Got away with that one🤣
@@ItsGoodintheWoods ya, I was going to order another floor for my Megahorn but not sure now. Just make one.
Have two tents purchased with Luxe Hiking and they literally ghosted me after I contacted them about sending me a faulty pole.
That sucks. I can't believe they are still in business
Yea. I ordered a tent and canceled the order before they sent it. Minutes after I made the order I sent a cancellation email. They never responded and sent the tent anyway. They then said they would refund it. But nothing happened. I sent numerous emails about it. Absolutely no response. At all.
That is terrible. What a bunch of clowns. I hope your issue gets resolved
How long did it take for the tent to be sent?
I ordered an Octopeak 6 in 2022 and had a miserable experience. Their customer service was non-existant. I emailed multiple times and never received a response. I don't know if this is still the case but the site was held up by some "barefoot Jake" was in charge and referenced on the site. This seems to have disappeared. It looks like they changed their partnership in the US. I am going to reach out as I am curious if things have changed. The product I received (after a long await) is very solid.
Sorry to hear about your experience. Jake really ran that opportunity into the ground
Looking to get into hot tent. Was thinking of the minipeak xl. But thank you for this video. Do you have any other companies to reccomend?. weight is a bit of concern tho. will tryo find a tent and stove combo for arround the same weight as the minipeak xl and the 3w stove.
Check out Seek Outside, they make awesome hot tents and stoves. I have the Seek Outside Cimarron hot tent...It weighs less than the minipeak xl and it is bigger.! Comes in at 2lbs 7oz. I have that paired with the Seek Outside Large titanium stove. The tent and stove combined weighs approximately 6lbs. Absolutely awesome gear. But, it is hand made in the USA. They fetch a premium price. Customer service is top notch.
@@ItsGoodintheWoods Argali Outdoors is also good and lightweight with hot tent options...both them and Seek Outside are costly, but customer service is outstanding.
I managed to get a refund for my stove and tent. They never shipped it. I had to email them about 10 times to remind them. DO NOT BUY FROM THEM!
Glad to hear you were able to get a refund
I’ve been waiting months for a tent pole I totally forgot about it until seeing this video!!!
Sorry to hear that
I ordered a tent stove package. They advertised that they had one package available and ready to ship. The tent showed up, but 28 days later as of May 5 2022, still no stove. Customer service is non existent. I’ll update this if the stove ever shows up. Awful experience.
No stove.........wtf. Please keep me posted
My story is similar. Ordered tent/stove combo on February 19th 2022. Two months later I received the tent. To this date I have not received the stove. My mistake was putting all of my research into the product quality and zero research into the customer service.
My stove finally showed up. 76 days later. I emailed this company twice and got the same auto generated response each time. At least I finally received it.
Update: After emailing, several times, to request a refund on the undelivered stove I finally received a refund. Subsequently, I shopped on Amazon and purchased both a stove and water heating tank attachment for less than the cost of Luxe’s stove. Kind of a silver lining to the terrible customer service story.
@@TheNerdybiker I am pleased to hear your situation was resolved! Thank you for the update. Happy camping!
it is sad. I have had a tent for over 3 years. from those times still good quality and satisfaction at that price👍
It sucks. An unfortunate situation
What do you recommend for a lighter weight hot tent for packing in?
The Seek Outside Cimmaron. I bought one last season and it is incredible. 2.7 lbs and lots of room. High quality handmade gear
Yeah I got my tent from luxe hiking outdoors site and now I can't find their site, but I never saw the luxe outdoors site but its nice they have all the distributors. Was able to get and summer and winter inner for my megahorn
LHG has been terminated. Luxe Outdoors cut ties with them. Now we have a new North American distributor, Three Ridges Gear Co. They are out of Virginia and they are doing a really good job. Here is a link to their website if you are interested. www.threeridgesgear.com/
The Megahorn is a fun tent. I hope you enjoy it
@@ItsGoodintheWoods Yeah that's where I just bought my inner tents summer and winter. pretty solid people it seems like
@@ItsGoodintheWoods Yeah its solid we survived -13deg nights in CO on an elk hunt so pretty solid tent
I would recommend you try out a tent from bearpaw wilderness, I think they will custom make great tents
Thank you for the suggestion. I will check them out
I'm from Hong Kong, and Luxe Outdoor, a Hong Kong brand, is actually regarded here as being on the pricier side (compared to the various Chinese products available just a border away). And yes, their products always get sold out instantly after restocking in local stores as well. So while it's definitely a fault on the US distributor's part for making empty promises by listing products and taking people's money without knowing any of the products' availability, it's also a reality that Luxe Outdoor is unable to take on that many orders from overseas, being a relatively small company
Interesting information......Thank you for sharing
They have changed to Three Ridges Gear Co as a US distributor now. I believe Luxe heard the message loud and clear.
They sure did. Three ridges is doing great so far!
Thanks buddy
Thank you Willis
What hot tent would you recommend for 6 people?
There are so many factors that determine what the best tent is for someone. So much so that it is an impossible question for me to answer. There are a lot of options out there. Determine your budget and start searching the internet. You'll find one
..........Seek Outside makes awesome products....worth looking into
Anyone know a UK supplier of these as backpackinglight doesn't have them on the site and I've emailed them to no reply
I don't have any experience with any UK dealers
I see that Luxe Hiking Gear is no longer a US/North America reseller according to Luxe Outdoor's website and they are advising customers to request a refund on their purchases. Thank goodness no one else will be victimized by this scammer.
Yep! They sure did! I just posted my update video about it
😂 thnx! 7 days ago my Megahorn arrived. I’ve paid my taxes (bit expensive) I love my new tent. Hope yo have a lot of fun with it! I hope never to use the customer service! I bought the tent from the English retailer! And they respond quick! I hope i can knock on their door! Btw I really like your vid’s. Greetings from the Netherlands
You are fortunate to have a reputable retailer. Enjoy that new tent of yours! Thank you for letting me know you enjoy the content. I appreciate the feedback. Happy hot tenting
Glad you are pleased Joost. Let us know if there's anything else we can do for you. Bob and backpackinglight
Just placed an order Dec 21st, right before seeing this. Same experience so far. No answering emails and fake tracking info. I’m so sorry i saw this after ordering. Now I’m not sure if i can even get a refund.
That sucks man. Fingers crossed you get the gear you paid for. Please keep us posted on how this plays out. It is a shame what they have become. Feel free to share this video and spread the word. That is why I made this video. To spread the word so people don't get screwed out of their hard earned money. Good luck to you
I'm in the same boat, Jason. They won't ship my tent and I cannot get any responses via email nor phone. I emailed them and cancelled my order and left a phone message too. Have you heard anything yet?
@@razorsharpbt124 not yet.
@@jasonthomas12 Sorry to hear that, man. This place should be shut down. This is unacceptable. I'm going to file a dispute on my payment and we'll see what happens. I wish I would have seen this video and the negative reviews before making this purchase. They seemed reputable, but evidently not. What a shame!
I ordered my tent a few years ago and had great experience with them. I own 3 tents and two stoves. Lol but I see reputation going down hill.
They are toast. Shut down. Terminated. No longer in business. I, like you was lucky. I have had 4 of their tents all without issue.
We now have a new distributor of luxe outdoor products that is miles above what these guys were. Three Ridges gear company. Check them out sometime
satisfied customers do not feel the need to post their opinions, in contrary to the ones unhappy with their purchase.
Personally I own the F6a, and have no reason to complain about the quality.
Thanks for your videos, always interesting stuff👍
The quality of the products are good. I can't complain about the quality. It's the business practices of this particular distributor that is terrible. Thanks for watching
With the US retailer scamming people, do you know howI could buy some of their product in Canada?
I am not sure. Check out the luxeoutdoor website. They have all the distributors listed on the left side of the page. Here is the linkwww.luxeoutdoor.com/eng/
I bought a tent three months ago still hasn’t shown up. I feel helpless. Paid $700 and I have nothing
That is terrible. Spread the word. Put them on blast. What they are doing is not cool
I got a hot tent and pole, no issues at all last year . I ordered a bathtub floor a few months ago, haven’t gotten it yet, still waiting. I ordered a w3 stove and canceled the order as I did research on how they currently are. I got lucky and they canceled my order after a few days of back and forth. I agree, find a different company
Glad to hear you didn't get completely screwed
@@ItsGoodintheWoods still working on getting my money back. Got PayPal involved, we’ll see
Hi. Justin
I bought the Megahorn lll 😱 And I don’t have any problem with my shipment. I think it’s a good tent. But like you said customer service is terrible. I won’t buy anymore from them because I don’t want to ripoff.
The Megahorn is a good tent. I am glad to hear you didn't have any issues
I ordered back in late February 2022 finally got the tent, not the pole. After 4 months I asked (by email only) about the pole I ordered for the minipeak xl. I get an email saying I’m being refunded on the pole. I just wanted to know what was taking so long. If I can order from the UK I will. I just wanted what I paid for. could someone help me with getting in touch with somebody to purchase the pole?
I recommend buying your pole somewhere else. There are a lot of companies that make them . MSR makes a good one. Here is a link.......www.moosejaw.com/product/msr-adjustable-pole_10304060?ad_id=GooglePlusBox&GooglePlusBox&PLA&MSR&cm_mmc=PLA-_-Google-_-MJ-Shopping-NonPromo-Brand-Product|MJ-Shopping-NonPromo-Brand-Product-_-google|10853406174|105764669014|457336792556|pla-944095322308|c|9002307|5828108&gclid=Cj0KCQjwlK-WBhDjARIsAO2sErRZomQPrFqOUKJVCJyy-LBlzMmC-0aEYkkqSvHIPi8OdqM3LzFjF-caAkrQEALw_wcB
I am sorry to hear you have had such a bad experience. What did you do with your tents ? Did you sell them or throw them out ? Or keep them ? I see tents are 50% off , right now and it seems too good to be true.
My experience with them wasn't bad at all. It is what they have been doing to people since. I was recommending these tents to people and people were getting ripped off...I can't be associated with that....so this video was born.
I have sold off 2 of my Luxe tents, and I think I will be keeping the other 2. Luxe Hiking gear is just a distributor for Luxe Outdoors, so I have decided to keep the tents I really like. But I won't be referencing Luxe Hiking gear that is for sure. 50% off is more than likely too good to be true. I suspect you will have a very long wait if you place an order. Also, Luxe hiking Gear has been removed from the Luxe outdoor website....I suspect change is coming. Buyer beware
@@ItsGoodintheWoods Atleast there was no product failures. It's unfortunate when outdoors companies start turning into con artists. I think that can be said about other companies Outdoors Vital , where people have mixed views. Just listen to their ad a lot soaking a jacket in a stream and wearing it. Also, many hiking pants are being overly marketed as well. The pants claim to be highly water proof and cut resistant. Who are trying to impress? Rambo ? Its good you were able to sell two of the tents and keep a few. You definitely steered me away from Luxe Hot Tents and I will be purchasing my stove and hot tent from Lite Outdoors. Thanks for keeping it real.
Had the exact same experience this time around with Luxe. First time I ordered from the was awesome. Customer service was great and was on point. This last order I put in was a complete 180 turn around. The order was for an octopeak and a stove and from the experience I should have become a dentist because it was like pulling teeth. Took 3 months to get my complete order. Worst customer service
I am sorry to hear they did that to you. They have turned into a terrible company. It is a shame
When Justin speaks we listen right by your side friend as always.
Thank you Alan
Before Covid I ordered a WWW stove and made a video for my channel. Their service was non- existent then , what maybe 3 years ago? I agree with everything you are saying!
A joke of a company as it turns out. It's too bad
I've been waiting for the 3w stove for 4 months now. 12 emails later they finally gave me a tracking number but no updates yet.
That sucks. They are screwing over so many people. Luxe sucks
Just got my stove today (August 19th) I ordered it March 28th. That being said, the stove seems like good quality equipment. Doing the burn in now, and seems to be doing well. I like the stove just took forever.