You won't believe the dealer admitted this!

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  • Опубліковано 29 січ 2025

КОМЕНТАРІ • 133

  • @stepheng8779
    @stepheng8779 2 дні тому +16

    Fair enough on all of them.
    I can't believe the Lexus garage, lose all good faith & any chance of repeat business for the sake of the cost of a battery 🤦 How to ruin your reputation.

    • @bobatwell7505
      @bobatwell7505 2 дні тому +5

      I am the guy he was referring to , and James advice was spot on .
      They did replace the battery . However they still insisted the battery was OK.. 🙄

  • @hojo9115
    @hojo9115 День тому +4

    I bought my present Suzuki Ignis from the Suzuki dealer in my hometown and i have to say, theyve been fantastic people to deal with. All little niggles have been sorted out asap, including fitting new battery about a month after i bought the car. I would recommend them to anyone who is looking for a newer car.

  • @paulgray2387
    @paulgray2387 2 дні тому +6

    Jag story…mate of mine worked for a big car hire company. Had a jag out on weekend hire Fri-Mon. Car returned Monday morning without issue. Next customer who hired the jag brought it back after a couple of hours complaining of lack of power and smoking. Got the local jag dealer to have a look, and engine had been swapped out…

    • @Flossie1985
      @Flossie1985 2 дні тому

      Hertz Mustangs in the USA often get rented by people who swap engines with their own lower powered Mustangs. Same with U-Haul vans. Tyre swaps are another common one.

  • @gerryattrickbiker
    @gerryattrickbiker 2 дні тому +4

    Your advice on these situations is spot on. Retired from my car sales business 15 years ago, I'd like to say I miss it. Its 10 times worse now!

  • @chrisblay
    @chrisblay 2 дні тому +16

    The Jaguar kangaroo 🦘 issue, is because the vehicle was intended for export to Australia. 🤣

    • @STEVIEBHOY
      @STEVIEBHOY День тому

      The Australian market get much better spec cars than the UK

  • @NotRubensDad
    @NotRubensDad 2 дні тому +8

    I miss the days when car dealers actually employed mechanics who understood basic mechanical principles, so could trace a fault, especially on a brand they were supposed to act as agents for. These days too many plug it in and have no idea what to do without a code.

  • @MichaelCann-z6m
    @MichaelCann-z6m День тому

    James I really like your approach, it’s honest and fair. These chats and advice session are not only interesting but also helpful. I enjoy following you. Cheers.

  • @MrNikoid
    @MrNikoid День тому +5

    Range rover seller who won spurious case should take other guy through small claims court to recover his costs!

  • @tomcoleman7288
    @tomcoleman7288 День тому +1

    First time I seen you do this story time, it's brilliant.

  • @liamegan4303
    @liamegan4303 2 дні тому +6

    Hello from Ireland again, James. I do love listening to these little stories lol. Great video again, Mate. 👌👏👏👏👏

  • @Lizzard-t
    @Lizzard-t 2 дні тому +6

    I've been subscribed since you were at
    Alfa Ragazzi with Stuart.
    Still the best Chanel for a insight into the world of running a used car sales company.

    • @ChopsGarage
      @ChopsGarage  2 дні тому

      Cheers buddy

    • @gerryattrickbiker
      @gerryattrickbiker 2 дні тому +2

      So have I, never miss any

    • @ChopsGarage
      @ChopsGarage  2 дні тому

      @gerryattrickbiker cheers

    • @nortont007
      @nortont007 2 дні тому +3

      Me too. Fav story back then when the customer changed the clutch although it was fine he didn't like it. Always think how great a consumer he was.

  • @pda49184
    @pda49184 2 дні тому +3

    A very fair summary of all those cases in my opinion James. It's a lot easier these days to independently check a vehicle and do a bit of You Tube research on a model you're interested in, but there are still a lot of people buy from the heart and forget the 'think it through' stage. Fortunately most dealers are fair and above board and will negotiate any post purchase issues with their customers.

  • @funstuffthateveryonemustse804
    @funstuffthateveryonemustse804 2 дні тому +4

    Quick one for you… I bought a vw crafter. Raised concerns following finding a magnet in the oil filter and various other bits n pieces. Dealer decided he would reluctantly take it back. 10 miles in to the return drop off and the poor engine blew up van and I arrived in a recovery truck. The guy didn’t even offer me a coffee or lift to the station. And I felt sorry for him. 😅

  • @paramedicchrisbookseries
    @paramedicchrisbookseries День тому +2

    As well as the paramedic Chris children's books I run a computer repair business. I have found in recent years when selling laptops, no matter what you say to some people, they do not listen, I now get buyers to sign copies of the agreement. Our vicar's husband is a self employed mechanic, he sold me his mother in laws car in the summer, he was really reluctant to do as we are friends but I told him to write on paper I accept sold as seen and I sign. I also wrote a signed letter to say I have bought the car from him and from now on all repairs are my responsibility, even though he would be the one working on it! Sadly, these days we have to all cover ourselves.

  • @davidadams5116
    @davidadams5116 2 дні тому +6

    I remember the days when if your car didn't start you replaced the points for about 50p, then had a years trouble free motoring until the spark plugs failed, about £2.50. Another couple of years of trouble free motoring. Cars today are laughable. All this crap on them to do the same job as my 1967 MK2 Cortina.

    • @ChopsGarage
      @ChopsGarage  2 дні тому +2

      Ah yes cars designed so you could fix them yourself

    • @Holycurative9610
      @Holycurative9610 2 дні тому +1

      I started driving mid 80s so most of the cars I owned were Fords from the 70s like the Cortina mk3 and the Capri mk3 both of which could be repaired with a few spanners and some screwdrivers. I look under the bonnet on my Mitsubishi and I can't see anything to repair🤣🤣🤣

    • @MrNikoid
      @MrNikoid День тому +3

      Yep and you could look under the bonnet and you knew what every component was for. Now I haven't a clue what all this plastic spaghetti is for.

    • @sitaylor9322
      @sitaylor9322 День тому +2

      How i wish we could go back to them days i loved my mk 2 Cortina

    • @ianf397
      @ianf397 День тому

      I think that you are looking back with rose tinted glasses. Those old cars were not reliable, I remember lots of cranking on cold mornings down our street with battery's going flat, service intervals of 1500 miles, and petrol engine life of 50,000 mile. Today a good petrol engine can do 250,000 miles and still be running. My friends Toyota Previa has done 235,000 miles on the same engine with no engine work even though it does not get regularly serviced. A lot of the improved reliability is down to electronic ignition and ECU controlled fuel injection.

  • @jonathanpork-sausage617
    @jonathanpork-sausage617 10 годин тому

    It would be interesting to know what the correct (ie legal) process is for selling a spares and repairs /sold as seen to the public.

  • @EverydayLife621
    @EverydayLife621 2 дні тому +1

    I’ve always bought brand new, and sold privately… 10-20years down the line, no issues todate - since passing my test in 1987 - never had a breakdown

  • @richardgibson6647
    @richardgibson6647 2 дні тому +2

    Fair point. Been watching your channel for a year or so. Subscriber now, Story now, Dad bought a car from a main dealer in 2021, He died before driving it and I ended up with it. After a couple of years the battery seemed weak. I asked the local garage to replace it when they did the mot and service. Cost me £83. Everything OK since, End of story. Life can be simple if you want.

  • @watchanything-c7r
    @watchanything-c7r 8 годин тому

    that does my head in when people buy a car as spares & repair then moan they been ripped off when they find out theres problems lol

  • @IanRichardson-y1m
    @IanRichardson-y1m День тому +1

    Really enjoy your blogs ibhave just subscribed , you are down to earth and Honest , and would feel very confident of purchasing one of your vehicles.

  • @VisorView
    @VisorView 2 дні тому +2

    The one very simple thing that few dealers would ever do is either clean or replace the MAF sensor. A build up of anything on it will do a variety of things, from making an auto box clunk, to poor starting, high fuel consumption, poor starting, lumpy tickover, uneven acceleration etc. A quick spray with MAF sensor cleaner can usually clean it, though they do fail and need replacement. Depending on the car, this can be cheap or ridiculously expensive.

  • @carl235
    @carl235 День тому

    Completely agree. Customers are often unwilling to bring a car back for a repair after 30 days. Even those that’s the rule. Dealers have rights too

  • @henrykravitz468
    @henrykravitz468 2 дні тому

    Fair advice on all these situations. If you talk to people with respect and listen to them, people will help you more. Dealers need to make sure everything is documented and the customer understands the deal. Have a great week James.

  • @Me1234utube
    @Me1234utube День тому +1

    I can see a new career for Mr Chops the mediator. 🙂

  • @Advanced-Vehicle-Diagnostic
    @Advanced-Vehicle-Diagnostic 2 дні тому +2

    A scope test using pico scope occiliscope Cam Crank alignment can be carried out to confirm either way if the £1900 part is at fault. Ie the chain. Suggest find someone to do this and present them with it. It’s about an hours work maybe two. 😢

    • @ChopsGarage
      @ChopsGarage  2 дні тому +1

      Cheers top tip

    • @elliottpeters2996
      @elliottpeters2996 2 дні тому +1

      An hour to change the timing chain on an Ingenium? What planet are you from?

    • @Advanced-Vehicle-Diagnostic
      @Advanced-Vehicle-Diagnostic 2 дні тому +5

      @@elliottpeters2996 9:15 ​​⁠hello, I’m sorry you didn’t read my comment correctly, I’m on planet earth, my comment refers to setting up a pico scope and examine the correlation between the camshaft and crankshaft. It should take between an hour and two hours. Depends how easy it is to get access to the sensors. Does this clear things up for you now. I hope you’re feeling much better after reading

    • @limmoblack
      @limmoblack 2 дні тому

      @@elliottpeters2996 He's from the ElliottPeters planet

  • @MrDNO1234
    @MrDNO1234 День тому

    Hi James great advice
    I have a question and I’m sure you briefly brushed over this issue previously
    Kia 2013 model 1.4 petrol
    LOW LOW clutch Biting point .. forums suggest various fixes but dealers in the know obviously know the true fix …. Love to know what it is before I waste money at dealers thanks

    • @ChopsGarage
      @ChopsGarage  17 годин тому +1

      New clutch I'm afraid. Only thing that cures it

    • @MrDNO1234
      @MrDNO1234 14 годин тому

      @ Thank you 👍🏻

  • @NW1peter
    @NW1peter 2 дні тому

    Hybrid Lexus often have a very small 12V battery (really it should be bigger) typically it's only used to kick the system into life, once the car is started it isn't used for much.
    What this does mean is that it's VERY easy to flatten the battery (Folks have killed the battery by leaving doors open while cleaning a car and having the radio playing).
    Lexus typically advise in the manual to leave the car started rather using accessory mode if it's going to be more than 20 minutes IIRC, I used to have mine on a Solar panel in the car to keep it topped up. When the car is started it uses the hybrid high voltage battery to start the engine and keep the 12V battery charged, if I'm waiting in the car I just leave it running this usually means the car runs the engine for 5 minutes to charge the HV battery then turns off then engine for the next 15-20 minutes.
    One other thing to be aware of is the compressor for the AC is in the AC gas, the oils in a regular AC gas will contaminated the windings and cause failiures. You should always use a different AC charging machine that is kept solely for the gas type used in Lexus / Toyota hybrids otherwise the whole system will need to be replaced (circa 3K cost was the last number I heard)

  • @FazermanD
    @FazermanD 2 дні тому +1

    Can't believe the Lexus dealer. To me it's obvious whats happened. The battery has gone flat while the vehicle was in stock and only ever been jump started instead of being properly recharged. (happens alot with new stock vehicles) We all know, or should know, that jump starting a car and then just driving it will not recharge a battery. It will only put a surface charge on it that will probably last 24-48 hrs so If you continue to use the vehicle every day you won't notice but if it's left for any longer it will go flat again. Really enjoy these "problem" vids. Totally agree with you thoughts on all these "problems". Keep it up James. 👍

  • @conradsmith7752
    @conradsmith7752 2 дні тому

    Some great priceless information there

  • @andrewburgin-wild7052
    @andrewburgin-wild7052 13 годин тому

    Juddering when cold is becoming a characteristic of more and more petrol cars. I was led to believe it's down to the stepper motor trying to reduce throttle openings and therefore reduce emissions as quickly as possible.

  • @tonyflanagan5682
    @tonyflanagan5682 2 дні тому +2

    Great advice to people Chops👍

  • @Nicknofish
    @Nicknofish 2 дні тому

    Great video, as always, chops. I think if I were the chap with the jlr motor, I would be looking at recompense for the inconvenience as well! Just a thought! Cheers.

  • @MickG-e3g
    @MickG-e3g 2 дні тому +3

    Good the guy got the new battery but dealer has probably lost a future purchase.

    • @robbrandon4625
      @robbrandon4625 2 дні тому +2

      Exactly, lost future sales and the driver will tell everyone he knows about the problem he had

  • @paulgilliland2992
    @paulgilliland2992 День тому

    No car dealer in my city is letting anyone take a vehicle for a PPI and since it’s such a low margin service , IE labor only , it’s really difficult to find a shop to do one . My neighbor spent $550 for!a “Porche Expert”to do a mobile inspection on a used 2021 Panamera . She bought it because of his report and within 30 miles it went straight to limp mode and no one’s been able to diagnose the vehicle properly. There are some real schisters out there.

    • @ChopsGarage
      @ChopsGarage  День тому +4

      To be fair if the code was not there already and did not present on a test drive how would be the inspector of been at fault.

  • @user-xu5vl5th9n
    @user-xu5vl5th9n 2 дні тому +1

    The problem is not just buyers not checking cars properly before buying it is dealers are also not checking them properly before selling. Both sides are kind of relying on each other, this is called "social loafing".

  • @Matt-pc5nb
    @Matt-pc5nb 2 дні тому

    The 1.5 tsi engine with a manual gearbox fitted is notorious for bucking in first. Vw have tried a software update, and it certainly lessened the problem, but it wasn't a cure. My passat does it, and all I do is get into second gear as soon as possible. Problem solved 😊.

    • @ChopsGarage
      @ChopsGarage  2 дні тому

      Yes amazing how many d have known issues

  • @paulmullan3244
    @paulmullan3244 День тому +1

    If he paid by credit card he could do a section 75 claim back through the credit card company 😀

  • @SparesRepairs
    @SparesRepairs День тому

    Here's my situation, car was sold to me with no issues, good engine/gearbox, brand new MOT & 3 months warranty on the engine/gearbox only. I bought it online so hadn't actually driven it as it was over an hour away & I didn't have a car. They drove the car to me on delivery day, looked it over & signed the paperwork.. 1st thing I noticed after they were gone was I only had 1 key, the ad said 2 keys. 2nd thing I noticed was all 4 tyres had extensive cracking in the grooves. I thought no big deal, they are wear & tear items anyway, put new tyres on it. I have no idea how those tyres passed an MOT, one of them even had a budge in the tyre wall. The weather was frosty so I couldn't take it out for a good drive for a week or so but when I did I noticed I couldn't get any heat out of the blowers in the cabin. I shrugged this off at 1st thinking maybe it just needs a longer drive so waited for another week or so then did that. Still nothing, had the blowers on max & on max heat for the whole drive just to stop the windows fogging up, it was cold air but enough to stop the windows fogging up.. At this point I'm thinking, okay, I'm sure it's something simple.. By the time I got home, parked up I could smell coolant inside the cabin & outside the car.. To narrow it down next time I drove it I kept the blowers off & got no smell of coolant in the cabin.. The car is losing coolant somewhere but I'm not sure where, there appears to be bubbling in the expansion tank. I'm guessing this is why there's no heat in the cabin.
    Question is, when I've been deceived like this why would I trust the garage to touch the car? I don't want them to have the car back to fix anything. I got in touch with the previous owner of the car & they informed me of the losing coolant issue so I have evidence this issue existed prior to my purchase from the garage. They also informed me that the car overheats when you go above 70mph & that they informed the garage of this when they traded it in.
    In my situation what would you do?

    • @ChopsGarage
      @ChopsGarage  День тому

      A distance sale allows a higher level of return rights. Were you given details of your distance sale return rights when the car was delivered? Is it a vauxhall by any chance?

    • @SparesRepairs
      @SparesRepairs День тому

      @@ChopsGarage No, It's a 2009 Lexus IS 220d with 100k on the clock. I checked the car on Vehicle Score prior to purchase & it had only ever failed 2 MOTs for low tyre depth & one lamp not working. It's pretty frustrating because there's no way of discovering an issue like the one I have via a distance sale & it could require an expensive repair that wouldn't be viable on a car of that value.

    • @ChopsGarage
      @ChopsGarage  День тому +1

      @SparesRepairs ah 2.2d yes. So where you provided with your distance sale return rights prior to sale or on delivery?

  • @motoringmemories6825
    @motoringmemories6825 2 дні тому

    Love the vlog. Glen

  • @bunguini
    @bunguini 2 дні тому

    Story time 😂 feet up cuppa tea favourite blanket here we go!

  • @robbrandon4625
    @robbrandon4625 2 дні тому

    Hi James if a dealer is taken to court and found not liable are they entitled to compensation for time and loss of earnings due to the process of defending himself and attending court

  • @Sean-gj3ef
    @Sean-gj3ef 2 дні тому +1

    Rolls Royce update please 🙏
    P.s. Ian good luck and keep us posted 🤞

  • @richardhargrave6082
    @richardhargrave6082 16 годин тому

    Having dealt with Ford dealers (No more!) I'm not surprised

  • @mycorrhizae111
    @mycorrhizae111 2 дні тому +1

    ❤Story Time❤️

  • @jonathandeeley6276
    @jonathandeeley6276 2 дні тому +1

    JLR Product, enough said.☹️👍

  • @BazDeeWren
    @BazDeeWren 2 дні тому

    Love a bit of chops story time. 😊👍

  • @marksenior9220
    @marksenior9220 2 дні тому

    Any update on the Rolls? Did the guy buy it in the end?

  • @stephenrichards5386
    @stephenrichards5386 2 дні тому

    I hate this court action in the UK where judges refuse to lake a full cost order to the défendent. In France they alway did plus full expebses like loss of use, travelling etc

  • @Dave-Huston-Dublin
    @Dave-Huston-Dublin 2 дні тому

    The Jaguar sounds like a coolant temperature sensor, or if it's automatic a possible gearbox problem. All the Best.

    • @ChopsGarage
      @ChopsGarage  2 дні тому +1

      Cheers

    • @NotRubensDad
      @NotRubensDad 2 дні тому

      Usually someone else has had the same problem somewhere, so they could just Google it and see if that provides some insight.

    • @elliottpeters2996
      @elliottpeters2996 2 дні тому +2

      I have had this problem a few times on these engines. In every case, it was a unresponsive upstream oxygen sensor. Never throws a code because the lambda sits at almost perfect 1.0 but there is little or no oscillation from the sensor. This means there is no enrichment when accelerating. This is what causes the fish hook misfire.

    • @IanM18
      @IanM18 День тому

      @@elliottpeters2996 Thanks for this. I will ensure that the service manager is made aware when the car goes back in on 17th Feb.

    • @MrNikoid
      @MrNikoid День тому

      @elliottpeters2996 how did you diagnose this, does live data (fuel trims)tell a story even though there are no codes?

  • @muffindell
    @muffindell День тому

    All outcomes are fair and reasonable, the Jag needs to be returned for a refund since the dealership can't find a fix for the problem

  • @willh9386
    @willh9386 День тому

    Defo a sub here! Cracking content

  • @craigbourne4792
    @craigbourne4792 2 дні тому

    like these behind the scene video chats... eye opener.

  • @garymorris801
    @garymorris801 День тому

    Great video honest as always great advice good on you 😊

  • @tourcheverybridge
    @tourcheverybridge 2 дні тому +1

    no dealer admits anything… oh sorry car dealer, sorry 😂😂😊

  • @tonyrogers8318
    @tonyrogers8318 2 дні тому

    Even with my sound turned up full, I could barely hear you through most of the video, until the very end when you were obviously closer to the phone / camera (or whatever it is you use to record). It would help if you got a decent lapel microphone!

  • @kevinbennett2208
    @kevinbennett2208 2 дні тому

    I wouldn’t touch a car with a damaged windscreen , strange how the dealer never got it repaired ( or changed)

  • @TrevorBuick
    @TrevorBuick День тому

    That Jag sounds like a MAF issue

  • @barbaraneville5036
    @barbaraneville5036 2 дні тому

    Coffee & biscuit time with a story also

  • @MattMcKimmie
    @MattMcKimmie 2 дні тому +1

    Its funny about the percentage of viewers not subscribers as Lee said the exact same thing lol

    • @ChopsGarage
      @ChopsGarage  2 дні тому

      I think it's the average for all channels tbh

  • @worldhello1234
    @worldhello1234 9 годин тому

    @7:31 In kraut country, the loser pays it all in a court case. 🙂

  • @tonywatson1412
    @tonywatson1412 2 дні тому

    Should be a big fcukin sigh....saying " THESE ARE USED CARS " ...😮

  • @FK-zr9fn
    @FK-zr9fn 2 дні тому

    Have you considered a career as a lawyer 👍😂

  • @christophermills1412
    @christophermills1412 2 дні тому

    Sound all over the place again.

  • @shaun19651
    @shaun19651 День тому

    Why do people still buy JLR cars, unbelievable🙄

  • @maxnmilly
    @maxnmilly 2 дні тому +14

    Only getting 1 channel on speakers

  • @johnchincotta1qwdb15
    @johnchincotta1qwdb15 День тому

    What an unreliable brand,always faults and problems with these jaguar and land rover products.They should pull up their socks and make a vast improvement in the quality of their products

  • @martinjustice
    @martinjustice 2 дні тому +2

    Hi Chops, I'll send you a story regarding a dealer issue, long distance sale Skoda Yeti advertised as FSH 35 point inspection, if the car's not right it wont go. Arrived with service light on and 22 psi in nearside rear and tailgate wiper failed. Paid for local independent VAG specialist to do oil and filter change and Haldex service. Haldex unit has shard of metal in it so no four wheel drive obvs 10 weeks in and still no resolution. I reckon sometimes it may appear that many viewers are not subscribed but a lot of them will be subscribed view incognito with adblocker to sidestep the ads fyi. Be well.

  • @stevie007
    @stevie007 2 дні тому +1

    Hi mate

  • @aidy1162
    @aidy1162 16 годин тому

    Jaguar problem they are not mechanics computer says No 😡😡

  • @davidclarke7728
    @davidclarke7728 День тому

    You should it be singleing out JLR products the web is full of problems with all car manufacturers

  • @alangravy27
    @alangravy27 2 дні тому +1

    It saddens me to say it but, just don't buy a Jaguar, especially not a four cylinder one. Or an electric one. A major car dealership told me they will not take jaguar in PX and only take Land Rovers in at prices if they can get them underwritten in the trade.

  • @IanM18
    @IanM18 День тому +11

    Hi James, Ian the Jaguar XF owner here (incidentally, being the Petrol Ingenium, it doesn't suffer from the problems associated with the diesels).....Just a further update - The dealer emailed me to request that they take the car in for a week, mid February, during which time they will investigate even further and discuss the problem with Jaguar Technical dept whilst they have the car. (They will supply a loan vehicle for the duration). I don't hold out much hope as they previously sent a message to Jaguar Technical regarding this issue, but have had no response. The Service Manager even admitted that he didn't expect a response! However, when I take the car in, I will discuss your priceless advice with both the Service Manager and Business Manager. Thank you so much for your time and advice. To all who watch and haven't subscribed, HIT THE SUBSCRIBE BUTTON. It costs nothing and helps James and the channel out greatly.

    • @paulmullan3244
      @paulmullan3244 День тому +3

      Just make sure the teletubbies are not on reception when you get there otherwise you will be in trouble 😂

    • @ChopsGarage
      @ChopsGarage  День тому +4

      Thanks Ian! A viewer above actually said he has seen this a few times and it was an oxygen sensor. He said it will read ok and not throw a code but give these symptoms. It's in comments above

    • @IanM18
      @IanM18 День тому +3

      Yes, I saw that, James. Noted and will be passed on to the Service manager.

  • @RobertKemp-wv5zj
    @RobertKemp-wv5zj День тому

    ingenium .spark plugs ,,really ?

    • @ChopsGarage
      @ChopsGarage  17 годин тому

      It was worth a shot I guess