It would probably save you (Canon) and your customers a TON of time if you explained to make sure to select “rear tray” in your print settings. Often times the solution is a simple fix.
Of course it would be nice if they also showed you how to PRINT from the rear tray! And why can't Canon simply make a BUTTON that toggles between the rear tray and the cassette? It would be SOOOO much better than having to dig down into the software menu while straining to see a tiny, poorly lit screen!!! WHY CANON WHY????
Thanks for this video. It was easy to follow and understand. I had been printing from the below deck, front loading paper tray, with the rear tray closed and not being used. Then, after re-loading the front loading tray, then turning the printer power on to print a document, the printer out of the blue gave an error message saying the tray had been loaded when the printer was off. I pushed OK. Then I got an error message saying the rear tray was empty and needed to be filled, and the printer would not print as usual from the front tray. That's why I searched for this video, and learned how to load the back tray. Printing again here now, but from the back tray. How do I get the printer to get back to using the front tray, so I can close the back tray and keep dust out of the inside of the printer?
Hi Herm. Thank you for the wonderful feedback. You’ll find information on adjusting the paper settings for the PIXMA G7020 at: canon.us/3U03Byh If you’re still having trouble, access additional technical support information and reach printer support from within My Canon Account at: canon.us/account
I don't want it to load paper from the back, but it will not load from the cassette. There is paper in the cassette and none in the rear, yet these people aren't smart enough to figure out how to let the printer know that. So we have to spend hours looking at Google and UA-cam to figure out how to make their junk work.
Hi, Krys! If you need help getting your PIXMA G7020 to pull from the right paper source, our PIXMA support team will be happy to assist you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Hi! If you've made sure to reload the paper cassette with plain paper, then we recommend contacting our PIXMA support squad for additional troubleshooting. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
Hi, Gary! If you're having trouble with your PIXMA G7020, our US-based support squad will be glad to answer any questions and resolve any issues you've got. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
Brand new printer. One time in over a dozen I got it to print from the rear tray. It refuses otherwise to print from the rear tray, despite following the instructions to the letter in the above video and reading all of the comments to see if anyone figured out the magic fix. This on top of the scan button does not send scan to my application. It just stares at me dumb after one time on the PC asking what application, but never again (at that time the options to select were blank and there was no browse for an application button--there was only a grayed out okay button and a cancel button). I have to scan from the computer application. What the heck, Canon? You all need to get someone onto the software and firmware and straighten this device out! Yeah, I finally got my business cards printed! Below it was suggested for an Apple device to print from a .pdf. I saved my document from Word as a .pdf. Fortunately, everything lined up with the Avery pre-cut paper I had. Was able to print some business cards. But what a kludge! With my old Dell laser printer I could simply put the paper in a front slot and it would know to feed automatically from that. Sadly, Dell stopped supplying toner for it and all of the aftermarket providers' toner is junk--I tried several--leaves streaking and blotching for the one color (black) that I needed.
Hello. If you're using a Mac, you'll need to ensure you've got the Canon software installed and not just using AirPrint. AirPrint will usually only see one paper tray and have limited functionality with the printer. You can get the software from Canon.us/ijsetup
@@CanonUSASupport It's a Win 10 machine running the Canon software. But I was in Word trying to do the print. And it finally worked as a .pdf document.
I just ruined a sweet little watercolor I had painted by trying to print a humourous line across the top BECAUSE I forgot which way to place the picture into the rear tray and it came out on the bottom upside down. Duh. Now I will tape a note onto the printer with feed-orientation directions. Aside from these instances where this printer is smarter than I am, I do like the thing and have used it extensively. Next time, I'll so a practice run on a copy of the picture (after I paint another one).
Hi, Trish! If you need help with your PIXMA G7020, our support team will be happy to provide it. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to talk to you soon!
Can you have both paper trays( back feed and bottom feed) set up at the same time ? Does back feed paper tray allow dirt or dust in to the machine... possibly jamming it ? Thank you
Hi, Peter! Yes, you can have both paper trays set up at the same time, and to prevent dust and other debris from getting into your printer, we recommend unloading and closing the rear tray whenever it's not in use. Hope this helps!
Hi! While both the front cassette and the rear tray can handle plain paper, your printer has a preference for the cassette and will normally use that when there's paper in it. When you print, make sure you're specifying which paper source to use in the printer driver menu. If you need further help, our PIXMA support team will be happy to provide it. Take a moment to register your PIXMA G7020 at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope this helps!
Why trying to print from my Canon TS8051 this message appears. 'There is no paper in the cassette. Check the following, the reload, etc. Tried numerous times, but no joy. I have enough ink. Many thanks in advance.
Hi, Caroline! As the PIXMA TS8051 is not available in the United States, we here at Canon USA are unable to assist you with it. For support, we recommend getting in touch with the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!
Please help!! When I’m trying to print glossy paper in the rear tray I keep getting the message “place a printable disc on the multi purpose tray insert into the device then tap ok” when I am not printing on a disc.
Hi, Rachael! When you tell your computer you want to print and the printer dialogue box comes up, you can select which paper tray to print from and what kind of media you're printing on to. You'll want to make sure these settings are set for glossy paper from the rear tray. If you've verified that everything is correct and you're still getting prompted for a printable disc, then we recommend talking to our PIXMA support team so that they can figure out a solution for you. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to talk to you soon!
Can you please advise. From the rear paper feeder being closed to being fully open, what is the opening measurement/distance? In other words, how much clearance must I have between the machine and wall?
Hi, Lisa! We recommend leaving about 10 inches (25 cm) of clearance behind your printer to accommodate the rear paper tray. That should allow you to load up to legal-sized paper. Hope this helps!
@@CanonUSASupport Thanks for the quick reply. Not to be funny, but I am only interested in the actual measurement of the rear paper feeder when it's open! From the main machine to the absolute outside when fully open. At this point, I'm not concerned with paper clearances. Thanks
@@lisab3396 You'll want to allow approximately 7½" for the fully extended rear paper tray, though keep in mind that common paper sizes such as letter-sized and legal-sized paper will extend beyond the end of the paper tray. You'll see a letter-sized sheet of paper doing this in the video at 1:01, so we strongly recommend making allowances for that. Glad we could help!
BUT.. how do I get Apple apps with no "source" choice to use the rear feed instead of defaulting to the cassette? Why oh why doesn't the Canon app allow me to choose a paper source?! It just feels like that's such a basic feature.
Hi, Susan! We recommend getting in touch with our PIXMA support team so that they can figure out a way to let you choose your paper source. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!
Hi! The PIXMA G7020 is designed to handle plain paper from 17 to 28 lb (64 to 105 gsm) and specialty paper up to 53 lb (200 gsm). Using paper outside of these specifications can cause paper jams. Hope this helps!
Hello Walter; You can find personalized support options, by registering your printer to your My Canon Account. Here is a shortcut link: canon.us/account We hope you find this helpful.
This is all well and good, but ever after doing this, and selecting the rear feeder as the paper source, the Canon printer always prints from the cartridge. Nothing will induce it to select the rear tray. It's just a terrible printer. UPDATE: A comment here (of all places) from Canon Support led me to try opening a PDF in a different program, which got me to a different print dialog on OSX where I could select the rear feeder as a paper source (doing this on the printer apparently does nothing and probably doesn't need to be there?). Again-worst printer I have ever owned. I spent 2 hours on this.
Agreed, it should automatically recognize that there is paper in the rear tray to print from there. Finally after opening the document in Acrobat, then I got more print menu options to select rear tray.
I bought this printer ua-cam.com/users/postUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 to replace an aging HP printer. It is just used for casual home printing so I don't need anything more. Installation went easily though the HP Smart Printing doesn't work well with our laptops - having to select the actual device. Will have to see how the HP Instant Ink program works out. Plus haven't been able to set up printing from smartphone yet - either direct or WiFi
Why can't all instructional videos be like this one. Clear, concise with no unnecessary exposition. Thank you for your video.
THANK YOU SO MUCH! My printer kept telling me to "close the feed slot cover" and I had no idea what it meant.
It would probably save you (Canon) and your customers a TON of time if you explained to make sure to select “rear tray” in your print settings. Often times the solution is a simple fix.
Of course it would be nice if they also showed you how to PRINT from the rear tray! And why can't Canon simply make a BUTTON that toggles between the rear tray and the cassette? It would be SOOOO much better than having to dig down into the software menu while straining to see a tiny, poorly lit screen!!! WHY CANON WHY????
Thanks for this video. It was easy to follow and understand. I had been printing from the below deck, front loading paper tray, with the rear tray closed and not being used. Then, after re-loading the front loading tray, then turning the printer power on to print a document, the printer out of the blue gave an error message saying the tray had been loaded when the printer was off. I pushed OK. Then I got an error message saying the rear tray was empty and needed to be filled, and the printer would not print as usual from the front tray. That's why I searched for this video, and learned how to load the back tray. Printing again here now, but from the back tray. How do I get the printer to get back to using the front tray, so I can close the back tray and keep dust out of the inside of the printer?
Hi Herm. Thank you for the wonderful feedback. You’ll find information on adjusting the paper settings for the PIXMA G7020 at: canon.us/3U03Byh If you’re still having trouble, access additional technical support information and reach printer support from within My Canon Account at: canon.us/account
How do you load an envelope into the Pixma G7020?
Thanks for this video
Thanks for uploading.
I don't want it to load paper from the back, but it will not load from the cassette. There is paper in the cassette and none in the rear, yet these people aren't smart enough to figure out how to let the printer know that. So we have to spend hours looking at Google and UA-cam to figure out how to make their junk work.
Hi, Krys! If you need help getting your PIXMA G7020 to pull from the right paper source, our PIXMA support team will be happy to assist you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to help you soon!
same bugging right now just want it to print from cassette
I can copy loading for the rear try using paper from the cassete? How do it? I want copy many documents but don’t want do one by one.
It was printing from the feed tray no problem until it ran out, now it's only accepting from the rear tray.
Hi! If you've made sure to reload the paper cassette with plain paper, then we recommend contacting our PIXMA support squad for additional troubleshooting. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
Check your print settings.
This printer has got to be the worst printer ever made. It will not print the way you want it to.
Hi, Gary! If you're having trouble with your PIXMA G7020, our US-based support squad will be glad to answer any questions and resolve any issues you've got. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
Brand new printer. One time in over a dozen I got it to print from the rear tray. It refuses otherwise to print from the rear tray, despite following the instructions to the letter in the above video and reading all of the comments to see if anyone figured out the magic fix. This on top of the scan button does not send scan to my application. It just stares at me dumb after one time on the PC asking what application, but never again (at that time the options to select were blank and there was no browse for an application button--there was only a grayed out okay button and a cancel button). I have to scan from the computer application. What the heck, Canon? You all need to get someone onto the software and firmware and straighten this device out!
Yeah, I finally got my business cards printed! Below it was suggested for an Apple device to print from a .pdf. I saved my document from Word as a .pdf. Fortunately, everything lined up with the Avery pre-cut paper I had. Was able to print some business cards. But what a kludge! With my old Dell laser printer I could simply put the paper in a front slot and it would know to feed automatically from that. Sadly, Dell stopped supplying toner for it and all of the aftermarket providers' toner is junk--I tried several--leaves streaking and blotching for the one color (black) that I needed.
Hello. If you're using a Mac, you'll need to ensure you've got the Canon software installed and not just using AirPrint. AirPrint will usually only see one paper tray and have limited functionality with the printer. You can get the software from Canon.us/ijsetup
@@CanonUSASupport It's a Win 10 machine running the Canon software. But I was in Word trying to do the print. And it finally worked as a .pdf document.
thank You !
now i am not able to close it, it is giving warning
pls each how to close the rear tray properly
I just ruined a sweet little watercolor I had painted by trying to print a humourous line across the top BECAUSE I forgot which way to place the picture into the rear tray and it came out on the bottom upside down. Duh. Now I will tape a note onto the printer with feed-orientation directions. Aside from these instances where this printer is smarter than I am, I do like the thing and have used it extensively. Next time, I'll so a practice run on a copy of the picture (after I paint another one).
Rear tray print is not working
Very frustrating machine. Have had nothing but issues. So complicated.
Hi, Trish! If you need help with your PIXMA G7020, our support team will be happy to provide it. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to talk to you soon!
@@CanonUSASupport She shouldn't even HAVE to call tech support. You should make your machine simple and intuitive to use. It's not.
Thank god for UA-cam, It didn't print because I missed the "feed slot cover" that you have to lower before printing.
Can you have both paper trays( back feed and bottom feed) set up at the same time ? Does back feed paper tray allow dirt or dust in to the machine... possibly jamming it ? Thank you
Hi, Peter! Yes, you can have both paper trays set up at the same time, and to prevent dust and other debris from getting into your printer, we recommend unloading and closing the rear tray whenever it's not in use. Hope this helps!
@@CanonUSASupport ok thanks ... well that says to me close the bak tray and just use the bottom one .
Hello, Thank you for this video, I have been rear printing ever since but now it is printing in the cassette. I need help please!!!!
Hi! While both the front cassette and the rear tray can handle plain paper, your printer has a preference for the cassette and will normally use that when there's paper in it. When you print, make sure you're specifying which paper source to use in the printer driver menu.
If you need further help, our PIXMA support team will be happy to provide it. Take a moment to register your PIXMA G7020 at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope this helps!
Why trying to print from my Canon TS8051 this message appears.
'There is no paper in the cassette. Check the following, the reload, etc. Tried numerous times, but no joy. I have enough ink. Many thanks in advance.
Hi, Caroline! As the PIXMA TS8051 is not available in the United States, we here at Canon USA are unable to assist you with it. For support, we recommend getting in touch with the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map.
Hope this helps!
Please help!! When I’m trying to print glossy paper in the rear tray I keep getting the message “place a printable disc on the multi purpose tray insert into the device then tap ok” when I am not printing on a disc.
Hi, Rachael! When you tell your computer you want to print and the printer dialogue box comes up, you can select which paper tray to print from and what kind of media you're printing on to. You'll want to make sure these settings are set for glossy paper from the rear tray.
If you've verified that everything is correct and you're still getting prompted for a printable disc, then we recommend talking to our PIXMA support team so that they can figure out a solution for you. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to talk to you soon!
Very helpful video but video too short describe more.
Can you please advise. From the rear paper feeder being closed to being fully open, what is the opening measurement/distance? In other words, how much clearance must I have between the machine and wall?
Hi, Lisa! We recommend leaving about 10 inches (25 cm) of clearance behind your printer to accommodate the rear paper tray. That should allow you to load up to legal-sized paper.
Hope this helps!
@@CanonUSASupport Thanks for the quick reply. Not to be funny, but I am only interested in the actual measurement of the rear paper feeder when it's open! From the main machine to the absolute outside when fully open. At this point, I'm not concerned with paper clearances. Thanks
@@lisab3396 You'll want to allow approximately 7½" for the fully extended rear paper tray, though keep in mind that common paper sizes such as letter-sized and legal-sized paper will extend beyond the end of the paper tray. You'll see a letter-sized sheet of paper doing this in the video at 1:01, so we strongly recommend making allowances for that.
Glad we could help!
BUT.. how do I get Apple apps with no "source" choice to use the rear feed instead of defaulting to the cassette? Why oh why doesn't the Canon app allow me to choose a paper source?! It just feels like that's such a basic feature.
Hi, Susan! We recommend getting in touch with our PIXMA support team so that they can figure out a way to let you choose your paper source. Take a moment to register your PIXMA G7020 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number.
Hope to help you soon!
Can you print on 110 lb 298 gsm paper on this? The stats on the website say yes but people on reviews say no
Hi! The PIXMA G7020 is designed to handle plain paper from 17 to 28 lb (64 to 105 gsm) and specialty paper up to 53 lb (200 gsm). Using paper outside of these specifications can cause paper jams.
Hope this helps!
How to reattach feed cover on Canon 8520
Hello Walter;
You can find personalized support options, by registering your printer to your My Canon Account. Here is a shortcut link: canon.us/account
We hope you find this helpful.
This is all well and good, but ever after doing this, and selecting the rear feeder as the paper source, the Canon printer always prints from the cartridge. Nothing will induce it to select the rear tray. It's just a terrible printer.
UPDATE: A comment here (of all places) from Canon Support led me to try opening a PDF in a different program, which got me to a different print dialog on OSX where I could select the rear feeder as a paper source (doing this on the printer apparently does nothing and probably doesn't need to be there?). Again-worst printer I have ever owned. I spent 2 hours on this.
Agreed, it should automatically recognize that there is paper in the rear tray to print from there. Finally after opening the document in Acrobat, then I got more print menu options to select rear tray.
I bought this printer ua-cam.com/users/postUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 to replace an aging HP printer. It is just used for casual home printing so I don't need anything more. Installation went easily though the HP Smart Printing doesn't work well with our laptops - having to select the actual device. Will have to see how the HP Instant Ink program works out. Plus haven't been able to set up printing from smartphone yet - either direct or WiFi
You have too much knowledge but it's not relevant to this printer