I recently had this same issue. I have had my gimbal for a year and always properly store my batteries so why aren't they working anymore? I reached out to Moza hoping to get sent replacement batteries but they said mine aren't under warranty. I have since checked Mozas site via the link they sent me and they have different batteries now for my Moza Air 2. Other sites that sell the Moza branded batteries are all on back order. If the ones they sent me weren't good in the first place and Moza felt the need to develop a different battery then why weren't they recalled? I have seen other videos and read reviews where similar problems seem to be happening. Has anyone else had this same issue?
pulled out my moza air 2 today after 2 years in storage. all batteries were tested and work with proper voltage. unit won't power on. very frustrating. feel ripped off. there were too many reviews from you tubers I trusted who said this would be a good purchase. waste of $500.
Hey Mark, When reading the manual it says not to use charger that is less than 5 V, 2 A output, be careful because they are lots of negative views on the battery problem, with MOZA Air 2, possibly one is not following the manual's suggestion, most phone charger have a 5 V, 1 A charger, which is too low to get a good charge into the batteries, hence; could be the culprit for battery issues. Just a suggestion. Trying to find the right answers last 2 days, in order to buy best USB A/C plug, seeing if batteries could be charged with Qualcomm quick charge as well. I purchased a Vital wall charger with 2.4 A and 1.0 A slots, I am charging 1 battery at a time. One gentleman added that you can only charge one battery at a time, even though there are 4 slots, he had success with charging one at a time.
two questions. first : which app to use in moza air first version. I uninstalled it and I don't find the old app. Another question is: I think I pressed the company update button with the equipment in use, how to solve it? or reset? I turn it on and the light is blinking blue as if it were in stand by and if I press the power button it keeps blinking continuously without stopping .. thank you in advance for your attention.
due to covid I had not used the moza air 2...I charged the batteries last night and today when I went to test the gimbal the darn thing wont turn on. tomorrow I have a shoot...I am dead in the water. piece of crap gymbal...i regret buying this thing over a year ago. I definitely buying the DJI RSC2
Hello, I recently bought the Moza air 2 however, everything works fine, but the little display on the gimbal suddenly went off and nothing shows on the display when the gimbal is turned on. But the gimbal works perfectly even in this state. Using the joystick, all the axis are responsive
I'm not expert and only own the Moza Air 2. They seem to be regularly updating there software. Have you tried an update. If it is up to date that I suspect it may be a physical issue. if that is the case I would reach out to moza / gundsen directly for help.
Hello, I just used for 4 days only and it showing same issue. Batteries are fine. I gave it for service they are saying motherboard is gone. Its worst product I have ever seen. Bad decision of my life...
The company that makes Moza suck did the same thing and I have yet to hear from them, sent the information with the video it's been over a month, and no answer from them. I will never buy their product again. My experience with them has been horrible. going with DJI next time
Couple tips I've noticed as my air 2 works perfectly with new firmware, I would recommend buying a plug in charger as the usb-c is not powerful enough to charge all four. Also I noticed the springs to hold the batteries are pushed way down and don't connect or sit right. Take a flat head and pust the spring up until your batteries are tight and not moving so you get a good connection. Hope this helps
For those who have had issues with the Moza air 2 and still want to fix it. Take a look at this video. My Gimbal works like brand new - ua-cam.com/video/TQ0bcENL3GQ/v-deo.html
Hi Mark. Not sure if you still have your amoza but AI managed to just restore my other model which was bricked as well. I recorded a video of how I fixed mine, so maybe this method works on other Moza models, cheers ua-cam.com/video/n1J2jlEUgnw/v-deo.html
Moza is Garbage I had nothing but problem with gimbal since I bought it. I keep getting a error 02. Got New battery and still had problems. Moza customer service sucks. Warning don't buy their products.
I recently had this same issue. I have had my gimbal for a year and always properly store my batteries so why aren't they working anymore? I reached out to Moza hoping to get sent replacement batteries but they said mine aren't under warranty. I have since checked Mozas site via the link they sent me and they have different batteries now for my Moza Air 2. Other sites that sell the Moza branded batteries are all on back order. If the ones they sent me weren't good in the first place and Moza felt the need to develop a different battery then why weren't they recalled? I have seen other videos and read reviews where similar problems seem to be happening. Has anyone else had this same issue?
pulled out my moza air 2 today after 2 years in storage. all batteries were tested and work with proper voltage. unit won't power on. very frustrating. feel ripped off. there were too many reviews from you tubers I trusted who said this would be a good purchase. waste of $500.
Just pulled mine out to the box after four months and its dead also... thanks for the video contacting support also
ua-cam.com/video/GSzheDEQym8/v-deo.html here's how i troubleshooted mine if yours still isn't working.
Hey Mark, When reading the manual it says not to use charger that is less than 5 V, 2 A output, be careful because they are lots of negative views on the battery problem, with MOZA Air 2, possibly one is not following the manual's suggestion, most phone charger have a 5 V, 1 A charger, which is too low to get a good charge into the batteries, hence; could be the culprit for battery issues. Just a suggestion. Trying to find the right answers last 2 days, in order to buy best USB A/C plug, seeing if batteries could be charged with Qualcomm quick charge as well.
I purchased a Vital wall charger with 2.4 A and 1.0 A slots, I am charging 1 battery at a time. One gentleman added that you can only charge one battery at a time, even though there are 4 slots, he had success with charging one at a time.
My Moza Air 2 does not start up either and it does not depend on batteries, they are fully charged, I have also tried with a direct cord to Moza.
conectalo a la pc y abre el moza assistan
two questions. first : which app to use in moza air first version. I uninstalled it and I don't find the old app. Another question is: I think I pressed the company update button with the equipment in use, how to solve it? or reset? I turn it on and the light is blinking blue as if it were in stand by and if I press the power button it keeps blinking continuously without stopping .. thank you in advance for your attention.
MOZA Batteries are so bad! Now my second job was not possible because of not working batteries. :-( Do not buy!
I didn't used my moza long time, after this sh happen, nothing is workin
not used for a year, but when updated the firmware gimbal was dead
due to covid I had not used the moza air 2...I charged the batteries last night and today when I went to test the gimbal the darn thing wont turn on. tomorrow I have a shoot...I am dead in the water. piece of crap gymbal...i regret buying this thing over a year ago. I definitely buying the DJI RSC2
i had same problem too i assumed the gimble was dead but its 18650 batterires please how solve this problem
So I posted the video for MOZA customer support. They are the ones who asked me to create this video. They sent me replacement batteries.
mera bhi same prablem
Hey man where do you aend the video and how do you contact them
.my gimbal stopped working also and i dont think itd thr batteries
Cinema Ace I actually sent them the link to this video. Reached out via Email they do not have a direct number.
We have the same problem too. Have you find a soluction or identified the problem? thanks
Record Studio I had a dead battery that moza replaced.
Hello, I recently bought the Moza air 2 however, everything works fine, but the little display on the gimbal suddenly went off and nothing shows on the display when the gimbal is turned on. But the gimbal works perfectly even in this state. Using the joystick, all the axis are responsive
I'm not expert and only own the Moza Air 2. They seem to be regularly updating there software. Have you tried an update. If it is up to date that I suspect it may be a physical issue. if that is the case I would reach out to moza / gundsen directly for help.
same problem here, no display on the mini screen, how did you solve it?
Hello, I just used for 4 days only and it showing same issue. Batteries are fine. I gave it for service they are saying motherboard is gone. Its worst product I have ever seen. Bad decision of my life...
Moza air 2 while updating the firmware device is shutting down. now its not working how can i fix this issue?
did you find a fix for this?, i had the same issue
@@SamBatour no man
Same problem, used 2 times only, just throw in bin, Iam about to throw
Me podrías pasar el link de atención a clientes de moza tengo el mismo problema
The company that makes Moza suck did the same thing and I have yet to hear from them, sent the information with the video it's been over a month, and no answer from them. I will never buy their product again. My experience with them has been horrible. going with DJI next time
Couple tips I've noticed as my air 2 works perfectly with new firmware, I would recommend buying a plug in charger as the usb-c is not powerful enough to charge all four.
Also I noticed the springs to hold the batteries are pushed way down and don't connect or sit right. Take a flat head and pust the spring up until your batteries are tight and not moving so you get a good connection. Hope this helps
For those who have had issues with the Moza air 2 and still want to fix it. Take a look at this video. My Gimbal works like brand new - ua-cam.com/video/TQ0bcENL3GQ/v-deo.html
My moza air first version es dead too, I replace with brand new batteries.Its a garbage..600 usd to trash
You have one batery dead.I see that from the fact it has no light when it was in charger unit..
gabriel zota yeah you are right. They sent me replacement batteries
@@OsmenaProductions did that fix the issue?
Same problem my gimbal
Never buy moza. It sucks. Not a valuable gimbal.
Mera to moza air 2 err. a381
Hi Mark. Not sure if you still have your amoza but AI managed to just restore my other model which was bricked as well. I recorded a video of how I fixed mine, so maybe this method works on other Moza models, cheers ua-cam.com/video/n1J2jlEUgnw/v-deo.html
the moza air 2 doesn't have that reset hole :(
Moza is Garbage I had nothing but problem with gimbal since I bought it. I keep getting a error 02. Got New battery and still had problems. Moza customer service sucks. Warning don't buy their products.
waste of my saving, crap
Here's a video I made of how i troubleshooted mine and got it to work. hopefully it helps. ua-cam.com/video/GSzheDEQym8/v-deo.html