I took delivery of a Model Y in Arizona. The weather strip under the front of the roof glass was misaligned and I was worried about a failure there. The canned answer "it's within spec" was repeated over and over. They didn't even try to understand my frustration. I asked them to fix it. The kept repeating "there's nothing to fix". I showed them several other Model Ys in the lot that were obviously done right, but they refused to even acknowledge the difference. Very, very frustrating experience after driving 400 miles to pick up the car. After standing my ground and getting sharp with them, going through 3 different people, I finally got someone to acknowledge the issue and it took five minutes and a small tool from the shop to fix the weather strip. After arguing for nearly an hour, it only took a few minutes from someone who cared. It only took me three people to get there.
Thank you very much John for the response and I'm definitely looking forward to you guys having a location in the Northern Virginia area. Looking forward to stopping by once you set up shop here and I'm really learning from your videos about all things EV.
Our pleasure! We'll make sure to update you once we officially move into the Northern Virginia area so you can stop by. if you have any other questions in the meantime, please don't hesitate to reach out to us.
@@evolveevcareFYI: Independent SC Installer Successfully Adapts to Tesla Layoffs Smart Charge America ua-cam.com/users/liveI--nHP7NTbY?si=pwnQoPrj9LtSkYX6 An independent installations contractor says he was sad for those let go, & how, but understood that he & his peers would continue to be paid & supplied, PLUS new contractors and site owners, such as Walmart & "transitioning" BP, etc., gas stations, were already being scheduled for taking over from the old team's expansion projects. Also, that the "pudding proof" of the new deployment process would sooner than later suffice as "explanation" much better than Tesla attempting to convince the already doubting public of the veracity of their new approach.
On new Model X the front doors will not open if you go to the car. They open only a bit and you have to force the door open. Why is that? All new Model X cars have this issue. Some say Tesla removed the sensors for cost reduction. Thx
Well the thing here is, other manufacturers also have to make chassis parts that yield acceptable weight and good safety. How come they do not have the same fitment issues to the same extent? And you can't tell me "oh they aren't as safe" or something like that. How come someone like Volvo or Mercedes can figure it out but Tesla can't, or won't?
Maybe they learned something about design and production of their products over the last century, that mr „I know more about that stuff than anyone else alive“ is still missing.
Your making a presumptive statement as if its just a fact QUOTE How come they do not have the same fitment issues to the same extent? UNQUOTE yet March 2024 .. Mercedes-Benz is recalling more than 116,000 vehicles over loose electrical wiring under the passenger seat, increasing the risk of a fire, according to a regulatory filing Wednesday-the latest recall by the German automaker over the last month. Mercedes-Benz has issued three other recalls over the last month for unrelated issues. The German automaker recalled over 105,000 GLE and GLS vehicles over a defective transmission, which may not dully downshift in certain conditions. The issue could cause the engine to stall, increasing the risk of a crash, regulators said. That same day, Mercedes-Benz recalled nearly 32,000 vehicles for a defective fuse that could result in a sudden loss of driving power or a loss of “critical safety functions,” which increases the risk of a crash or injury. Another 250,000 vehicles with defective fuses that could increase the risk of fire were recalled globally the next week Perhaps its not a Tesla thing but a its hard to make cars thing.
Thank you for addressing my comment. One point of feedback I have is if you look at Fisker owners' vehicles - they are all perfect fit & finish wise. Every single one of them. Apparently they are built on the same assembly line as the likes of the Mercedes G-wagon and others and given how perfect Mercedes are it's not a surprise. I'm wondering though - why can they (and almost everyone else) produce near-perfect fit & finish whereas Tesla 10+ years later and multiple factories later still have so much trouble? This must be an engineering mindset rather than bad luck. The amount of positive user experience that a bad fit & finish takes away does not always get offset by the technology and capabilities in the rest of the vehicle. For people who buy vehicles based on looks (the majority of people), Tesla just won't pass muster no matter how spaceship-like it may be. Bad fit & finish makes a product look and feel cheap and if that's the case, the price premium does not justify the purchase. Yes people like you and me know better, but we are not in the majority of the population.
I took delivery of a Model Y in Arizona. The weather strip under the front of the roof glass was misaligned and I was worried about a failure there. The canned answer "it's within spec" was repeated over and over. They didn't even try to understand my frustration. I asked them to fix it. The kept repeating "there's nothing to fix". I showed them several other Model Ys in the lot that were obviously done right, but they refused to even acknowledge the difference. Very, very frustrating experience after driving 400 miles to pick up the car.
After standing my ground and getting sharp with them, going through 3 different people, I finally got someone to acknowledge the issue and it took five minutes and a small tool from the shop to fix the weather strip. After arguing for nearly an hour, it only took a few minutes from someone who cared. It only took me three people to get there.
This seems to be the strategy of deny, deny, deny.
Hope you come to metro Atlanta. Lots of EVs in this fast growing market and we need more shops!
We hope to be in that area soon and will make sure to keep you updated!
Thank you very much John for the response and I'm definitely looking forward to you guys having a location in the Northern Virginia area. Looking forward to stopping by once you set up shop here and I'm really learning from your videos about all things EV.
Our pleasure! We'll make sure to update you once we officially move into the Northern Virginia area so you can stop by. if you have any other questions in the meantime, please don't hesitate to reach out to us.
Amazing video from an actual person working in Tesla.
A lot of people bashing without any understanding whatsoever
Thanks for your comment - glad to hear you enjoyed the video. Stay tuned for more Q&A videos like this in the future!
@@evolveevcareFYI: Independent SC Installer Successfully Adapts to Tesla Layoffs
Smart Charge America
ua-cam.com/users/liveI--nHP7NTbY?si=pwnQoPrj9LtSkYX6
An independent installations contractor says he was sad for those let go, & how, but understood that he & his peers would continue to be paid & supplied, PLUS new contractors and site owners, such as Walmart & "transitioning" BP, etc., gas stations, were already being scheduled for taking over from the old team's expansion projects. Also, that the "pudding proof" of the new deployment process would sooner than later suffice as "explanation" much better than Tesla attempting to convince the already doubting public of the veracity of their new approach.
Very informative, this is an awesome video!
Glad it was helpful!
On new Model X the front doors will not open if you go to the car. They open only a bit and you have to force the door open. Why is that? All new Model X cars have this issue. Some say Tesla removed the sensors for cost reduction. Thx
Thank you for the question! John answers it in our latest Q&A video at the 20:45 mark - ua-cam.com/video/iqAGjC4pXMo/v-deo.html
Well the thing here is, other manufacturers also have to make chassis parts that yield acceptable weight and good safety. How come they do not have the same fitment issues to the same extent? And you can't tell me "oh they aren't as safe" or something like that. How come someone like Volvo or Mercedes can figure it out but Tesla can't, or won't?
Maybe they learned something about design and production of their products over the last century, that mr „I know more about that stuff than anyone else alive“ is still missing.
Your making a presumptive statement as if its just a fact
QUOTE How come they do not have the same fitment issues to the same extent? UNQUOTE
yet March 2024 .. Mercedes-Benz is recalling more than 116,000 vehicles over loose electrical wiring under the passenger seat, increasing the risk of a fire, according to a regulatory filing Wednesday-the latest recall by the German automaker over the last month.
Mercedes-Benz has issued three other recalls over the last month for unrelated issues. The German automaker recalled over 105,000 GLE and GLS vehicles over a defective transmission, which may not dully downshift in certain conditions. The issue could cause the engine to stall, increasing the risk of a crash, regulators said. That same day, Mercedes-Benz recalled nearly 32,000 vehicles for a defective fuse that could result in a sudden loss of driving power or a loss of “critical safety functions,” which increases the risk of a crash or injury. Another 250,000 vehicles with defective fuses that could increase the risk of fire were recalled globally the next week
Perhaps its not a Tesla thing but a its hard to make cars thing.
Thank you for the question! John addresses it in our latest UA-cam video, at the 11:30 mark: ua-cam.com/video/iqAGjC4pXMo/v-deo.html
Thank you for addressing my comment. One point of feedback I have is if you look at Fisker owners' vehicles - they are all perfect fit & finish wise. Every single one of them. Apparently they are built on the same assembly line as the likes of the Mercedes G-wagon and others and given how perfect Mercedes are it's not a surprise. I'm wondering though - why can they (and almost everyone else) produce near-perfect fit & finish whereas Tesla 10+ years later and multiple factories later still have so much trouble? This must be an engineering mindset rather than bad luck. The amount of positive user experience that a bad fit & finish takes away does not always get offset by the technology and capabilities in the rest of the vehicle. For people who buy vehicles based on looks (the majority of people), Tesla just won't pass muster no matter how spaceship-like it may be. Bad fit & finish makes a product look and feel cheap and if that's the case, the price premium does not justify the purchase. Yes people like you and me know better, but we are not in the majority of the population.