Fixing Paper Pick Up Issues | HP Photosmart 5520 e-All-in-One Printer | HP

Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded, and an "Out of Paper" message displays on the printer's control panel or on your computer.
Chapters:
00:00 Introduction
00:19 Reset the printer
02:04 Check the condition of the paper
03:35 Clean the rollers
04:31 Locate and clean the paper pick rollers
05:51 Clean the rollers in the back of the printer
06:52 Clean the cartridge access door
07:11 Reconnect the printer, print a test page
08:24 Slowly push the paper further into the printer
09:00 Try printing the original document again
09:26 Adjust the print settings in the print driver
10:15 Service the printer
The steps shown also apply to the HP Deskjet Ink Advantage 5525 e-All-in-One Printer and the HP Photosmart 5522 e-All-in-One Printer.
More support options for your HP device are available at hp.com/support.
Continue the Conversation:
hp.care/SupportForums
hp.care/FacebookSupport
hp.care/TwitterSupport
#HP #HPSupport #HPPhotosmart5520e-All-in-OnePrinter
SUBSCRIBE: / hpsupport
SHOP NOW: store.hp.com/us/en/
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
Connect with HP:
Visit HP WEBSITE: www.hp.com
Like HP on FACEBOOK: / hp
Follow HP on TWITTER: / hp
Follow HP on INSTAGRAM: / hp
Follow HP on LINKEDIN: / hp
This video was produced by HP.
Fixing Paper Pick Up Issues | HP Photosmart 5520 e-All-in-One Printer | HP

[@klairm9097]

clenain the rollers worked, thanks

[@josemunguia5660]

Hi, this video was really helpful. I was able to solve the ''OUT PAPER" in my printer. Thanks you!

[@jonhix4649]

Cleaning the rollers worked perfectly. Very helpful video

[@HPSupport]

+Jon Hickey That's wonderful. It's great you found it so helpful.

[@harrypickle357]

Thank you for this article, problem resolved.

[@HPSupport]

+Nick Andrews-Faulkner I am glad to know that your issue is resolved.

[@minataylormovies]

When i turn my printer on its side all kinds of black ink flows out! AUGH!

[@HPSupport]

Hi Taylor, thanks for contacting HP!
I understand that you are experiencing an issue with your printer as the ink flow out when you power on your printer.
I will do my best to assist you.
This seems to be a hardware issue with the printer. Please contact our phone support team to fix the issue.
Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Binu - HP Social Media Tech Support

[@advinkwok2118]

tried cleaning doesn't help

[@HPSupport]

+Advin Kwok Please perform the steps mentioned under this document to fix this issue: bit.ly/2ytevYn