How to fix the snoo (jerky movement and grinding noises)

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  • Опубліковано 10 вер 2022
  • Our snoo suddenly started being jerky and making grinding noises. We had a hard time finding a full fix video so we made one! Hope this helps at least a few people. If it's a motor problem, unfortunately this isn't the fix for that. If your snoo is still under warranty of some sort, def have the company send you a new one! Ours was not so we were comfortable taking it apart.
    PS it's a lot easier with two people!
    Edited to add: I'm not affiliated with the company, we just wanted to pull together a video to hopefully help others. There are a lot of great suggestions in the comments and answers to additional questions.

КОМЕНТАРІ • 75

  • @KwamenaA
    @KwamenaA 6 місяців тому +3

    I don't know if you're reading comments on these but the original O rings are made from EPDM which is stronger than what looks like Amazon nitrile ones in this video. I used Viton material for mine but something stronger than Nitrile is recommended so they last longer. Sizes are 202 (smaller x2-3..mine has 3) and 117 (bigger x7)

    • @robdAK
      @robdAK 5 місяців тому +1

      I had to use EPDM o rings as well because the ones recommended in this video would only last a week or two

    • @francestang
      @francestang  5 місяців тому +1

      great point - pinning your comment! we knew they would be a weaker than the original but didn't do a lot of material digging.

    • @philipniddrie
      @philipniddrie 5 днів тому +1

      Thanks! I found some on Amazon in both sizes from "Mr O-Ring" Item: 117 Viton O-Ring, 90A Durometer, Round, Black, 13/16" ID, 1" OD, 3/32" Width (Pack of 10)

  • @jschroeder711
    @jschroeder711 8 місяців тому

    Thank you so much for this video! I bought it used and it stopped working when my baby was a week old. I was able to fix it by following your advice - and the dental floss trick was brilliant. I so appreciate you taking the time to post this!

  • @SNWxGaming
    @SNWxGaming 2 місяці тому

    Thank you guys. I'm on my second child and already bought this used for my first born because $1200 was unbearable during Covid. This will be the 3rd child it supports in its lifetime and finally shows signs or wear. I'll repost my success. Appreciate this content

  • @katerynanaboka7215
    @katerynanaboka7215 10 місяців тому +2

    Super helpful video! Thank you very much!! We were able to fix the grinding noise. Our issue was the larger O rings, half of them were freyed. For anyone else with the same issue, the wheels just pop out with pliers.

  • @user-gg7cc4ew3d
    @user-gg7cc4ew3d Рік тому +4

    Just did this repair. Size 202 Dupont O rings work! Thank you so much

  • @lifestylewithkara2402
    @lifestylewithkara2402 5 місяців тому +1

    We did this last night and it worked!!!!! 👌🏼🙌🏼 Thank you for posting and making this video!

  • @laurengibel1081
    @laurengibel1081 Рік тому +2

    This is the most helpful video I’ve seen on the internet!! Thank you SO much for posting it. I was in a panic that my snoo stopped working properly (it’s in its 5th baby from being passed around) and sure enough our o ring popped off. Your instructions were so clear and the snoo is working again as expected. THANK YOU!!

  • @grayceleeann
    @grayceleeann 6 місяців тому

    Thank you! This video helped us fix our SNOO. Baby is happy to be swaying again.

  • @jasonpinkston1226
    @jasonpinkston1226 Рік тому +10

    This video was very helpful. I was able to identify the O ring issue on my Snoo and fix it myself. The only feedback I would give which is a little simpler than using the dental floss process is simply line up the 3 prong brown pieces that slide back and fourth and take the first plate with the wiring and gently screw in the screws. Might have to slightly shift it if it moves but I was able to get it fairly quickly. Once they are in you know your first plate is aligned. Unscrew and don't move the unit. Then you can line up the holes on the second plate and screw all the way down. All in all great video. I love the snoo but it's ridiculous that after your warranty is up that the company doesn't have techs on pay role. Literally some 5 to 10 dollar O rings can fix your nightmare. If I were there company I would do it for the mere customer service aspect of the Business.

    • @richardbatara3181
      @richardbatara3181 Рік тому +3

      You can just stick a Q tip into the middle hole to line them up. You can also pull on the Q tip to raise the brown piece slightly up when screwing in the screws

    • @neilzimmerman9716
      @neilzimmerman9716 6 місяців тому

      I got a 4mm x 60 screw while I went to the hardware store for o-rings. It's just a bit longer and you can thread it in enough to lift up and easily start the other screws. Also used 1/2" OD 1/4" ID o-rings

  • @user-kp3tm6yn7n
    @user-kp3tm6yn7n Рік тому

    This video is awesome! Thank you so much for sharing!

  • @caseymcgeebilangino6841
    @caseymcgeebilangino6841 6 місяців тому

    This worked beautifully!!

  • @user-qf4sz9cg2g
    @user-qf4sz9cg2g Рік тому +2

    Help! Your video is so informative and you seem like the Snoo repair Guru. My Snoo was making a very soft ticking sound - it probably wasn’t bothering my son but in my mind it was slowly driving him insane and it wouldn’t come out until he was in therapy 20 years later. Instead of being logical and upping the white noise volume (it was on the lowest volume)- I dissected the whole thing. I noticed one of the blue rings was starting to fray but not a lot- I replaced the blue ring with one almost the same size. I put the Snoo back together thanks to your video. Now the Snoo moves perfectly when my son is not in it - as soon as I put him in it - the Snoo is jerky and has small movements. I’m assuming this is because of the thinner ring ? Also - I contacted Snoo and they told me to push down hard on the middle of the Snoo like I’m doing CPR- did you ever have to do this to make the Snoo operate perfectly again?
    Thank you in advance if you are able and to help ‘Snoo Repair Guru”.

  • @stephentavarez9463
    @stephentavarez9463 9 місяців тому

    Thank you so much for this video! I didn’t want to risk it not working for the night, so I was able to get some #40 (size) o-rings from Home Depot. They were the closest size to the o-ring in the Snoo. I’ll see how long they last.

  • @darlenetorres5468
    @darlenetorres5468 Рік тому +1

    10/10 extremely helpful!

  • @ericuchoa2223
    @ericuchoa2223 2 місяці тому

    Dental floss/bobby pin method worked like a charm. Thanks for the tip!

  • @slikknick1
    @slikknick1 Рік тому +1

    Thanks for the video!

  • @BradleyADavis
    @BradleyADavis Рік тому

    Great video, thank you!

  • @mgrimm84
    @mgrimm84 28 днів тому

    This video saved my life!

  • @HispaniaAM
    @HispaniaAM Рік тому

    Thank you so much, it helped me to fix mine.

  • @kads_9149
    @kads_9149 27 днів тому

    Worked amazing after doing this!!! Thank you very much!!!

  • @zevminkoff7960
    @zevminkoff7960 Рік тому +3

    I bought one second hand, it broke almost immediately, but since it’s second hand that voids the warranty and they do not give instructions on how to fix it, even though they know very well how to do so because they want you to buy one for every kid that you have.
    I was able to fix it thanks to this video, the only difference is I used 4 of the #5 O-ring 35722 OD 3/8, ID 1/4, wall 1/16 and then on top of those I put on
    4 of the uxcell Nitrile Rubber O-Rings 12mm OD 6mm ID 3mm Width, Metric Sealing Gasket, Pack of 50. Multiple times when I was putting this on there Overing started to get pushed down and it would restrict the movement so I made sure to leave a little space at the very bottom (use just the bottom layer, no second layer of O-rings) then to make sure nothing would slip I used some Gorilla glue and let it set between the 2 layers of the O-rings.

  • @benkei242
    @benkei242 6 місяців тому +2

    Absolutely ace video. I did the o-ring repair and also the motor bearing replacement- (not covered here but there are other videos that do). One thing I will mention is that fishing wire works well too, and you won't need bobby pins. I used 20lb test and it's stiff enough to easily thread through the holes.

  • @8cl2
    @8cl2 Рік тому +4

    Thanks for the video. How did you know it was the o ring and not the motor bearing? Haven't opened mine up yet but seeing online these are the common issues.

  • @thehandNIN21
    @thehandNIN21 Рік тому +3

    What size of O ring did you use?

  • @georgesaucedo2411
    @georgesaucedo2411 Рік тому

    Can you provide link to the Oring set you got?

  • @jagelop3
    @jagelop3 10 місяців тому +9

    I found an easier alignment method! Just turn the snoo on its side so that the brown track pieces fall to the floor, then tilt each side of the snoo to the floor as you screw in the plate.

    • @MADPNDA
      @MADPNDA 8 місяців тому +1

      Brilliant! It worked well for me. One additional tip: start with the screw closest to the floor. If the other screws don’t go in, back off the first screw until they do.

  • @Sanita-yv5is
    @Sanita-yv5is 2 місяці тому

    Is there a trick to taking off the large center bolt?

  • @millieandrowanbrooks5164
    @millieandrowanbrooks5164 6 місяців тому

    Wait! isn’t the the metal piece on the wrong way here? The grill is to allow sound so through so needs to be by the speaker, right?

  • @AriEve-xc8qk
    @AriEve-xc8qk Рік тому +2

    What size o ring did you use? (Width and diameter) and also where exactly do you put the o ring on the motor? Mine has already come off so I don’t know exactly where to put it back on?

    • @richardbatara3181
      @richardbatara3181 Рік тому

      use 6X3 rings for the motor, you need 3 of them all stacked up on that shaft

    • @AriEve-xc8qk
      @AriEve-xc8qk Рік тому

      @@richardbatara3181 great thank you!

    • @mattfelsen
      @mattfelsen Рік тому

      @@richardbatara3181 I'm curious, where did the 6x3mm measurement come from? Did you measure the existing ones on your unit? I measured mine (with a tape measure 😕) and they were about 3/8 x 3/16", and there were actually four on my shaft (they're pretty thin). However, I've seen a number of comments on YT & Reddit mentioning 13x6.5mm or ½ x ¼", including a comment from an employee, so I went with that (and only 3 fit, they're definitely thicker). The motion now looks great but now I've got a new whir from (I think) the motor, so I'm wondering if the size is off and putting some pressure on the shaft. Here's hoping!

    • @richardbatara3181
      @richardbatara3181 Рік тому

      ​@@mattfelsen 6x3 is one of the available sizes in that kit shown in the video. I did not actually measure it

  • @deseraiandrew9409
    @deseraiandrew9409 11 місяців тому

    Hi! We are looking for a 2020 motherboard replacement for our snoo - any idea where to get one?

    • @francestang
      @francestang  6 місяців тому

      Unfortunately no, so sorry!

  • @johnsonja329
    @johnsonja329 2 місяці тому

    Why doesnt your 2nd platform have a center screw?

  • @waterbottle03
    @waterbottle03 3 місяці тому

    Hey! Any chance you know how to replace the O rings in the inner side of the SNOO? I see you have the same model as mine and have no idea how to pop the metal part out. Thank you!

    • @MatthewRoger
      @MatthewRoger 3 місяці тому

      If you have a 1st Gen Snoo, you’ll run into the issue you’re describing. On those older models (like the one in this video), the metal rollers don’t pull up front the top, they release from underneath.
      They are held in from a bracket on the underside of that panel, and the bracket is held in by 2 Phillips Head Screws.
      You need to remove the 6 bolts from underneath the entire Snoo (near where the legs clip in) which are holding the panel with the rollers in place.
      Be careful, the bolts are held in place by a rubber washer a metal washer, a lock washer and a lock nut. Once you remove the bolts, you can carefully lift up the plastic panel, but take care not to disconnect or pull too hard on any of the wires connected to the actual motherboard below it.
      Use a short Phillips head screwdriver to remove the screws for each bracket, which will then release the metal roller. Also be careful removing the metal roller because there are washers on each side of it as well because you don’t want to drop them.

    • @waterbottle03
      @waterbottle03 3 місяці тому

      Thank you! Really appreciate the response

  • @martingutierrez7662
    @martingutierrez7662 3 місяці тому

    How many o rings?

  • @robertoillanes9942
    @robertoillanes9942 Рік тому +3

    Just gloss over the part where re inserting the clips is an absolute nightmare lol

  • @robertasraisys6250
    @robertasraisys6250 6 місяців тому

    Is it possible to make snoo work if it was disabled? I saw a lot of bassinets for sale but they are not working because were disabled by snoo company.

    • @francestang
      @francestang  6 місяців тому

      I didn't know this was a thing until I saw your comment - I'm not affiliated with the company so unfortunately I don't know but also that is such a bummer!!

  • @Azulemaul
    @Azulemaul Рік тому

    So glad I bought used but still it’s so dumb the o rings break easily and painful to replace

  • @Souflay1
    @Souflay1 Рік тому +2

    How do you replace the other larger o rings

    • @fpadam
      @fpadam Рік тому

      I also want to know this. A redditor said "Very small and thing flathead screwdriver. One that fits along the side but can be used as a lever to lift it up. Holding the oring in place there is a plastic pin that is squared on both sides. It will slide right up."

    • @fpadam
      @fpadam Рік тому

      And another said "I'm pretty sure they just slid out. Maybe apply a little lubricant first? I may have also used a butter knife as a crowbar to lift them out"

    • @fpadam
      @fpadam Рік тому

      That hasn't worked for me yet so keen for any other tips.

    • @arier38
      @arier38 Рік тому +1

      @@fpadam I just used a flat blade screw driver and put the tip in the rim of the betting and gently pried it up. It’s only being held in by plastic square in channels. Some of them were more snug then others.

    • @MatthewRoger
      @MatthewRoger 3 місяці тому

      If you have a 1st Gen Snoo, you’ll run into the issue you’re describing. On those older models (like the one in this video), the metal rollers don’t pull up front the top, they release from underneath.
      They are held in from a bracket on the underside of that panel, and the bracket is held in by 2 Phillips Head Screws.
      You need to remove the 6 bolts from underneath the entire Snoo (near where the legs clip in) which are holding the panel with the rollers in place.
      Be careful, the bolts are held in place by a rubber washer a metal washer, a lock washer and a lock nut. Once you remove the bolts, you can carefully lift up the plastic panel, but take care not to disconnect or pull too hard on any of the wires connected to the actual motherboard below it.
      Use a short Phillips head screwdriver to remove the screws for each bracket, which will then release the metal roller. Also be careful removing the metal roller because there are washers on each side of it as well because you don’t want to drop them.

  • @evanhall7943
    @evanhall7943 Рік тому +1

    What size O-ring did you end up using?

    • @francestang
      @francestang  Рік тому +1

      We had an assorted o ring box and just matched the size - I believe it was 8x2

    • @richardbatara3181
      @richardbatara3181 Рік тому +1

      the o-ring for the motor is the 6X3. 8X2 is too loose. The rings should be tight around the motor shaft

  • @ccesilva
    @ccesilva Рік тому +1

    This is so helpful. But I just did this work and now my Snoo works much slower than before. About half of the swing as before. Any ideas?

    • @jenniehughes3358
      @jenniehughes3358 11 місяців тому

      In the same boat, haven’t been able to find any answers yet. Did you have any luck?

  • @cameronsigurdson9998
    @cameronsigurdson9998 Рік тому

    Prior to pulling the last piece of plastic off to expose the o-rings, did you remove the screw in the middle?
    Mine seems to be held by something near the center of the SNOO. I’ve disconnected the cables. I can lift from the side. But it’s still stuck to something in the middle.

    • @emmalin9373
      @emmalin9373 Рік тому

      Use a screw driver and push it down, that screw will sink down and then you will be able to turn the screw.

    • @leenduht
      @leenduht Рік тому

      Did you ever figure it out? My center screw can twist left and right maybe 15 degrees, but not any more.

    • @arier38
      @arier38 Рік тому

      @@leenduht I had the same issue. It’s a key. You turn it 1/4 then have to get it straight up. There is a rubber grommet. It wasn’t easy for me. Felt like I was going to break it.

  • @robins8919
    @robins8919 Рік тому +1

    I followed this step by step....didn't work for me. Made it worse, no sound or movement. The on button just blinks a white light.

    • @danicahaspel3276
      @danicahaspel3276 Рік тому

      Hi Robin - same for me 😠 did you end up finding an alternate way to repair?? 🤞

    • @danicahaspel3276
      @danicahaspel3276 Рік тому

      @robins8919 Hi Robin - same for me 😠 Did you end up finding an alternate way to repair?

  • @Swifter315
    @Swifter315 Рік тому +7

    The snoo is so overpriced and poorly designed. Worst purchase ever.

    • @robins8919
      @robins8919 Рік тому +1

      So true. And the price has doubled from the original price 4 years ago

    • @brendanascimento5478
      @brendanascimento5478 Рік тому

      What was the original price of it ?

    • @lifestylewithkara2402
      @lifestylewithkara2402 5 місяців тому

      Not forever lol. Used it twice now with my babies and it SAVED US! I didn’t have it with my newborn and wish I did!