# 117 From Harvard to CX Excellence: Lessons from the Classroom

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  • Опубліковано 19 січ 2025

КОМЕНТАРІ • 10

  • @ТетянаСосновська-й6ъ

    This episode promises to be packed with actionable insights and thought-provoking discussions - can't miss it!

  • @dilyaabrarova1977
    @dilyaabrarova1977 18 днів тому

    Wow, Rob Markey's insights on customer loyalty and Net Promoter Score are truly valuable. Can't wait to watch this episode!

  • @YuliiaZoabi
    @YuliiaZoabi 18 днів тому

    Transforming CX strategy through modern approaches discussed in this episode - sounds like a must-watch for business leaders.

  • @magness16
    @magness16 18 днів тому

    The power of customer feedback and adapting to market changes is key for business growth - great takeaway from the episode.

  • @NazarPavlov-p3v
    @NazarPavlov-p3v 18 днів тому

    Customer and employee management systems play a crucial role in delivering exceptional service - looking forward to the deep dive on this topic.

  • @doriongray8235
    @doriongray8235 18 днів тому

    Rob's innovative teaching approach at Harvard sounds fascinating, can't wait to hear about it.

  • @Duc-ef7bb
    @Duc-ef7bb 18 днів тому

    Excited to learn more about service business design and how it can drive success across different industries.

  • @Miszel-l5k
    @Miszel-l5k 18 днів тому

    Rob Markey's classroom experiences are sure to offer a fresh perspective on customer experience management.

  • @Alina-ih7zf
    @Alina-ih7zf 18 днів тому

    The customer compatibility exercise and letter-writing campaigns shared by Rob seem like practical strategies to enhance CX - definitely going to try them out.

  • @yuliiaklymenko4390
    @yuliiaklymenko4390 18 днів тому

    Looking forward to gaining valuable knowledge on leadership, customer loyalty, and business strategy from this episode. #ExcitedViewer