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This episode promises to be packed with actionable insights and thought-provoking discussions - can't miss it!
Wow, Rob Markey's insights on customer loyalty and Net Promoter Score are truly valuable. Can't wait to watch this episode!
Transforming CX strategy through modern approaches discussed in this episode - sounds like a must-watch for business leaders.
The power of customer feedback and adapting to market changes is key for business growth - great takeaway from the episode.
Customer and employee management systems play a crucial role in delivering exceptional service - looking forward to the deep dive on this topic.
Rob's innovative teaching approach at Harvard sounds fascinating, can't wait to hear about it.
Excited to learn more about service business design and how it can drive success across different industries.
Rob Markey's classroom experiences are sure to offer a fresh perspective on customer experience management.
The customer compatibility exercise and letter-writing campaigns shared by Rob seem like practical strategies to enhance CX - definitely going to try them out.
Looking forward to gaining valuable knowledge on leadership, customer loyalty, and business strategy from this episode. #ExcitedViewer
This episode promises to be packed with actionable insights and thought-provoking discussions - can't miss it!
Wow, Rob Markey's insights on customer loyalty and Net Promoter Score are truly valuable. Can't wait to watch this episode!
Transforming CX strategy through modern approaches discussed in this episode - sounds like a must-watch for business leaders.
The power of customer feedback and adapting to market changes is key for business growth - great takeaway from the episode.
Customer and employee management systems play a crucial role in delivering exceptional service - looking forward to the deep dive on this topic.
Rob's innovative teaching approach at Harvard sounds fascinating, can't wait to hear about it.
Excited to learn more about service business design and how it can drive success across different industries.
Rob Markey's classroom experiences are sure to offer a fresh perspective on customer experience management.
The customer compatibility exercise and letter-writing campaigns shared by Rob seem like practical strategies to enhance CX - definitely going to try them out.
Looking forward to gaining valuable knowledge on leadership, customer loyalty, and business strategy from this episode. #ExcitedViewer