Knowledge Base in Salesforce Lightning
Вставка
- Опубліковано 27 лип 2024
- By end of this video, we will be able to
1. Understand what is knowledge base.
2. Why we need to use Knowledge base
3. How to publish articles in Salesforce
with real time scenarios. - Наука та технологія
![Lp. Последняя Реальность #107 РОДНОЙ ДОМ [Финал] • Майнкрафт](http://i.ytimg.com/vi/IK3QKzKUlHM/mqdefault.jpg)
Super Helpful .very easy to understand. just loved it!! i was struggling to get a good video,finally got this and clered all the doubts
wow..best video! and great sense of humor!!
Your videos are very really helpful and insightful!! Thanks for these wonderful videos.
Mr.Srikanth, you explanation of concepts is brilliant. Please do more videos on important concepts. Thanks alot again!
u r d best trainer. Please make more videos!!!
very much useful your videos those who are learning salesforce.
Absolutely loved ur video. Excellent explanation.
Love this video, clear, funny and love the enthusiasm. Please keep creating videos.
The content and presentation are superb . thank you
Before watching this video , I was really scared of facing any knowledge related questions , but now I am so much clear about ths topic . It''s so easy . Thank you .
"How come your legs are so thin? And why are your hands so flexible?" Immediate like XD
Haha I loved it .. I was feeling stressed it made me laugh 😆
"Knowledge, knowledge...... where are you knowledge, I am searching for knowledge" love it ! Liked + subscribed
🤣🤣🤣
Another excellent video -please create more!
Please keep up the good work. Learned a lot from you. Thank you!
Awesome video... Keep posting.
Your presentation skill is great!!
Many thanks for explaining everything clearly .!!
Best channel for Salesforce
This was an excellent video! Very informative and helpful. Thank you so much!
I love your videos, superb teaching method, topic understood very well, provide more videos .
Nice presentation, super helpful!.
Amazing content
I love your videos, super helpful! Looking for communities and market cloud videos as well. Keep up the good work!!
well structured video
Thank you Sreekanth for helping us
I request you to share knowledge with us in a regular intervals. I suggest you to make use of this quarantine time. Keep posting keep posting...!!!!!
Once again thank you somuch
This is really awesome ...well explained !! thank you so much
hey very nicely and deeply explained!
Keep doing!!!!
Its helping me to increase my knowledge,,,,,
Deep Explanation!!!!
Amazing.. Thanks for sharing knowledge 😁
Great tutorial - thank you!!
Great videos..really helpful..I am preparing for Adv Admin certification and I am here to ur channel to clear my doubts :)
great knowledge 👍
It was very helpful, Thank you.
great explanation. thank you
Very knowledgeable
Very helpful video.
Amazing video! thanks a lot for sharing your knowledge, it was very helpful
Great video!!! Couldn't have better than this.. Thank you!
Very nice explanation.
you are a very good teacher. You keep it simple and understandable ..please make a video on data management and sales cloud.
wow!! Great video!!
your video is easy to understand & interesting, can you please add the "Case Entitlement process" & "milestone" to this series
hey thanks for your amazing contents. please make a FSL series videos
ur videos are simply awesome and thank you for sharing ur knowledge and can you please make an videos on bot and live agent please
Nice video..
Hi Sreekanth, the videos are really insightful ! Can you please include videos on Experience cloud, FSL etc Thanks in advance!
Thank you sooo much, it was amazing:))
Hi, Srikanth your videos and explanation is too good. Can you please make video on Lightning components and how to use app exchange for paid services.
Great Explanation, give the video for Validation rule
awesomeeee
I was waiting for your Videos Srikanth , you are making best videos , Please have more Videos on Deveploment topic as well as Apex Controller , SOSL,SOQL
Thank you for the feedback Deb. Added in to my list.
Hi Srikanth thank you so much for your videos. Could you please do a video on Communities, chatter.
best video .
Hi Shreekanth,Your Explanation is very nice.Please upload more videos related to coding.Feel us as a beginner to coding.
Thanks for your feedback Arpita. I am planning to make videos on Lightning, but this will take a while may be next month. Let me know if you looking anything specific within coding.
Hi, Thank you for this amazing video but I have some questions I need to ask, can we filter out only one particular category articles in the component on the case if yes then how. THANK YOU AGAIN !!
The video is really nice and your educating skill is really awesome. Keep growing....Thanks😇
not sure why you stopped making these awesome videos ?
Very nice videos, could please create video on Accounts and Contacts as well
Hey Sreekanth, Thanks a lot for the detailed tutorial.
I was trying to follow the steps and setup the knowledge article, all set but facing one problem, the "Suggested Articles" section just below Knowledge is coming as blank but if try to search the article its showing in search but can you please let me know why the "Suggested Articles" coming as blank. Do we need to enable something.
Great Video Srikanth.
If I want to migrate the attachments associated with Articles in a legacy system into Salesorce, what is the process to do so?
Plss start doing more videos related to sfdc
Thank you
Can you assign a category to an article from when its being created? Or should you always first create it as a draft and then assign the category?
Awesome
Thank you Sandeep!
Hi, it is a nice video, I like it. Can someone confirm that in the live chat during the session in the transcript window knowledge component that was placed there does not show suggested articles based on the case subject entered on the pre-chat stage? In Classic it works and the agent is able to see suggested articles just after the chat was started but in Lightning knowledge component stays empty (
Thank you Sreekanth for the detail knowledge of the Knowledge base module. Would you please upload a video on Territroy management and Forecasting in Salesforce ? It will be very helpful.
Thank you for the feedback Deb. Added in to my list.
Bro can you help me understand how do you make such a beautiful presentation and so informative as well…Thanks!
well explained ...But I have One Question Is there any limitation/difference between Lightning and classic on Knowledge Article? I just wanted to know... Thank you so much...
Throw your laptop from window.
🤣
That was good one
Very nice video. I have one question how can we expose our knowledge centre to the customers so that they can directly search through FAQ and find out the for their queries? Previously used to our wordpress are static content website for this thing. How can we achieve this using Salesforce knowledge centre?
Hi Sreekanth , can u pls tell how to control visibility of some articles to specific users only using data category may be .
Can I access documents in a SOLR index from the Knowledge User interface? Do all my documents have to reside in Salesforce?
Hey Srikant! Amazing video! My requirement from client is that they want to use the offline pre-chat form, get the subject in which the customer is interested in and then based on that particular keyword, they want me to fetch articles and display on the chat window so that users can click on them and read. I scoured the internet but couldn't find anything as there is no Salesforce api that will let me fetch my knowledge base articles based on a certain query. Any help would be much appreciated. Thank you... Subscribed:)
I have one question, how to visible different articles to different Agents (Article those are restricted to the particular agent)? any permission need?
Do we get entire course of admin, development,integration,and lwc videos it is payable also i am fine , i have attracted towards way u r explaining with cartoons ...
I don't see knowedge base in service set up even after click view all, does it require additional license ?
19:50
Throw your laptop out of the window😆😆
Hi , how are we gonna load Knowledge articles of different languages mapped to the English original one in salesforce?
What is the criteria to display suggested articles?
I am not able to get suggested articles for work order object ?
Please🙏 upload more video sir.
+1 for sense of humor :D
Can we add the categories to our knowledge search layout?
THank you for the helpful video. QUESTION: In each article, we are creating a Title, Summary, Question and Answer. How does a user/consumer find the right question they are looking for? In other words, when I am creating the question that the answer will respond to, do I need to include every iteration of the question in the “Question” field? Do I need to create multiple articles with different phrasings of the question to get the user/consumer to the answer?
Try using the "context of the customer". In other words, how would they search for the issue? E.g., How to reset an AppleID password vs. Reset Password AppleID. One targets how the customer searches whereas the second is how a support person would search, keyphrases vs keywords
This also applies to the body of the article. Word things as though you were explaining the steps to the customer over the phone, rather than if you were explaining it to another fellow support member
is there any solution to restrict users to publish an article if the related items are empty to that article
i tried trigger but it is not working for publishstatus field in before update event
Hi , I have a question. i have one category i.e. End User,under this i have child categories i.e. 1,2,3 , so i need to show only 1,2 to one user and other user need to see 1,3 categories. how can we do that pls tell me
Hi Sreekanth,
How can a consumer see a knowledge article?
How can we show knowledge articles to external users? (Outsiders of salesforce)
Can you please make a video on Entitlement managament
Hello sir. If I have to share knowledge articles through public url,what steps I need to do?
Hi,
How the Admin will get to know when some user download the Knowledge Article?
Where is Q Boy?? I Missed him throughout the video ;)
****IMPORTANT****
I have Question: I have to hide Knowledge Articled based on the Record Type. Use Case: User related to Profile 1 is able to see only records related to Record Type 1, and Other Users related to profile 2 or 3 are able to see records related to Record Type 2. How to achieve this?
Hi! How we can undo the deleted article?
Thanks in advance
/What is the use of Solutions Object? We have an option of find Solutions
How to display related articles
Hi Srikanth just wondering would you be intrested in providing salesforce training?
Currently little busy in production release. You can contact me at vegi.sreekanth@gmail.com
Can anyone of you please help in how can we make a Knowledge article as favourite. Thanks in advance
plz plz plz plzzzzzzzzzzzzzzzz upload Integration Rest Api humble request plz make vedio
@24:59 i was not able to edit the categories it is grayed out what might be the reason ?
Same here, not sure whats the issue :(
Found the solution. Your article should be in DRAFT mode to apply the Category and after that you publish it.
@@Monika05946 super thanks I will try it 👍
Please create permissions sets for the users instead of configuring from profiles.
why u always say "nothing but" instead of just telling what the thing is!!
Thanks for the feedback Mohammad!.
I started using it to make, viewers believe that "its nothing but its an easily understandable topic".
I will re-watch my videos and restrict myself to use this word, if it is getting repeated more than required.
As i am not sure about others feedback on this yet, i will stop using less frequently just for you. :D