That's probably company policy. I worked in a Callcenter for a local Bank during highschool and College and we were explicitly told to never admit to a mistake, because they would make us liable for any legal costs that might come from that. By now I'm pretty sure that was illegal but 16 year old me wasn't exactly a lawyer.
Everyone in France know that customer service in bouygues is bonked. But we schrugg it off since it's not even the worst one. Pro tip : try not having problems if your internet comes from SFR.
@@lisaj9799Really? Where and what kind of call center? Are you sure you're not being discriminated against? Seriously, I've worked at 3 different call centers. As long as you could breathe you had the job. Only thing I can think of is maybe a criminal conviction (which sucks but no one wants to take a "risk" which is really annoying for entry level crap.)
@@lisaj9799 Weird, but it depends on the tech support call center. Some of them do actually want technical experience or at least examples of a high level of competency in whatever they're asking for. Especially if it's like tier 1 for some kind of MSP. I actually got rejected from some I applied to even though I had a compTIA A+ and general tech support call center experience. However, a bunch of the "tech support" call centers I've seen are customer service pretending to be tech support. Apple was that way (or at least the call center company I worked with that contracted with Apple). 90% of the people there (in 2013) barely knew what a web browser was and were given a 1 month training class on how to use the software and troubleshoot iphones, ipads, and ipods. Still, I wish you luck. Sorry about the bad experience. Like I said, tech support call centers, other than the ones that are really customer service in disguise, are one of the few that actually get weirdly picky.
Right. No idea about France. Most banks here in US are crappy. But I go through a local credit union. They would see the amount trying to be billed and immediately catch it and reject them from my account totally as likely fraud 😅
Sadly yeah, that's the way a lot of phone reps are trained. Just hold fast no matter what. It's also very likely they had zero access to the full information about it. Or even that they'd be punished if they escalated the call. Like I'm a phone rep, but I'm not in a call center, I'm actually working and receive calls. But I have been a true blue call center rep before and it was hell. You were threatened with being fired if your customer wanted a manager in a real damned if you do, damned if you don't situation - you'd be punished for pissing off the customer and "refusing to service them", but you'd also be punished if you actually put the call to a higher up of any sort. So glad I work where I do now, we literally have teams of people who exist solely to take those kind of calls of our hands. But yeah, call centers are asses to employees and customers alike. You are powerless to do shit no matter which side of the phone you're on.
To be fair they probably are not getting paid enough to care. So, yeah not their problem. They probably have a script and get into problems if they don´t repeat it.
The legal fees and bureaucratic hassle would honestly make it not worth it. Also France isn't like the US, you can't just sue willy-nilly like that especially since no money ended up being charged.
@@srirampatnaik9164 -- In some particular circumstance, the program calculates the wrong amount. It may be something that can only happen in such bizarre circumstances that it can never be replicated. Even if the problem is traced to bad user input, the program didn't check for "out-of-bounds" error conditions, and notify someone that there was a glitch.
@@mirzarizwanbaig9449 the sun will never go supernova as it will never reach the size for it but instead will balloon in to an red giant in 5 billion years
Ain't no wag the second one said "Yeah ma'am I understand if you don't want to pay more money than is even physically possible for one person to ever have, would you like to pay in installments instead?"
But they're doing exactly what the company wants them to do - get the customer to pay or else. Customer Services don't exist to serve the customer, they serve the company that pays for them.
sometimes the customer service person doesn't have any choice. they literally aren't allowed to do anything except tell the person the standard information, otherwise they get bad marks and are eventually let go. as advice from someone who has worked customer service, if you ever have a rep who doesn't seem able to help, it's probably becuase they CAN'T and you just need to calmly escalate to their superiors who most likely have some ability to help, which is usually to officially report it further up the chain
"Hey, you're trying to charge me more money than there is in existence, can you fix that mistake please?" "No, that's correct, just pay it already dumbass."
Helow me are talking to you aboot yar foon plan, dere ees ay existing balanz uf 65 terrillion do-la-res that you must pe. If you canut pe in full you can pe ov-ert-ime, ok?
Worked in customer service (call-center) in the past, a small amount of co-workers were not the sharpest tools in the shed and I heard it's even worse now..
Well, no. If you have an appointment or booking and you cancel last-minute, you end up depriving them of the opportunity to fill your slot with someone else. As a result, them having a cancellation fee (within 24 hours) is defensible. Cancelling an ongoing service? Well… someone has to do work on their end to close things out. However, that should be a normal business cost, and not something you (directly) charge your departing customer for.
In summary: Cancellation fees for cancelling something where serving you prevents serving someone else, like a hotel room or massage: sure, defensible. Cancellation fees for terminating an ongoing service? Fuck no!
She had the biggest opportunity in front of her to sue that company and get a couple of millions easily by saying she fainted or smth like that and nobody helped her from the call center.
Lol In France it does not work like that. You can try, but if you are lucky they will just have a good laugh. If not, they will send their lawyers and sue your ass for abusive procedure. And then you will remember that M. Bouygues is a billionnaire and you are not.
the sad thing is that, as someone who worked in customer service, sometimes you are basically told that what the customer is telling you is impossible and they must be lying, and it takes time before someone actually admits that it's possible and you can do anything to help the customer
Couldn't they have just checked the bill amount through her credentials? She would have provided the bill number, the phone number, the customer name, etc. So, wouldn't they have just seen for themselves what the bill amount was in their system? Is it just a printing error? Also, how did they expect her to pay €11 million billion?
In many cases service providers have to spend money beforehand to prepare the service for you now if it's suddenly cancelled, the preparation could end up costing them with no returns. That is why they need to charge a cancellation fee for the troubles we caused them.
@@justsomeguy1695You're missing the point here. I'm talking about services, where the default expectation is that they will or might be cancelled at some point or another. A phone company doesnt have any of those costs beforehand and even if they do, they could just price in the expected cancellation when the service is provided the first time. Do cancellation fees make sense for hotels? Absolutely, because they have opportunity costs, but they are also not an on-going service. All cancellation fees for the most part do is blackmail customers into predatory gagging contracts, which is completely anti-free market. So no, they should be outlawed for monthly ongoing subscription types of services.
She just had to ask the customer care rep to read out the total amount. Theres no way they can push a bill for a number that they barely have a linguistic notation for.
Exactly what I was thinking. Don't call and say "I think 11 Quadrillion Euros must be a mistake". Instead, say the print quality is shit and they should tell you how much you owe.
The combination of billion and million is quadrillion. In scientific notation, it would be 10^15. the supposed bill would thus be 11 quadrillion, or 11x10^15
No, sadly. I'm a former Customer Service Rep (tech support, but dealt with billing questions on occasion), and a significant amount of us simply wouldn't be arsed to even THINK about this kind of issue. It's one of the massive downsides of the job in general - we get so pushed to get as many customers serviced in a shift as we possibly can (because almost all of the time, we're significantly understaffed) so anything that might make us miss our target for the shift (be it a number of serviced calls or an average call time, which essentially amount to the same thing) will be sloughed off. And what makes this worse is that the people who get promoted to middle-management here are the people who would tell you "If they put you on hold for 10 seconds, end the call and let them call back." or "It's not our job to dispute the amount, just tell them the penalties for not paying and end the call." or "Refer them to the online documentation for all questions about outages." or the like. (When you do happen to get an agent who doesn't do this... I would suggest asking to talk to a Supervisor to make an official Commendation. Those things are the ONLY things that will save a good agent from being fired for missing targets because, ya know, they decided to help YOU instead of helping themselves.)
Yes, and with a payment once a month, to cover the bill in 10000 years, you'd only have to pay 91,666,666,667 Euros per month (rounded to the nearest Euro.) And that's not counting any interest. 😬
For my fellow Americans, that amount is equivalent to $12,027,950,000,000,000.00 There seems to be a war on whether or not this is quadrillion or quintillion😭
As far as I'm concerned they should have been shut down for shit that stupid. You're seriously not willing to admit that there was a computer fuck up and the client doesn't have to pay more money than the wealthiest person on the fucking planet has?!
11 quadrillion, actually. Edit: I'm sorry, I'm sorry.. **Ahem** "AKSHUWULLY...!" Y'all didn't seem to get that my intentional astuteness was meant to be taken as a comedic overreaction.
Can you afford to sue over that though? What damages would have been caused? They finally admitted the mistake, and waved the 117 Euro charge. So now, prove you had damages done to you, and what that damage is worth?
@@strikerdoc_420511 million billion= 11 quadrillion. Richest mans net worth: 300 billion. Highest gdp:30 trillion. That is almost 1000 times more money than china owns. Like 950 times all the money in the world.
@@burning1kohe's wrong. France's GDP in USD is 2958000000000. The cost in USD was 12024485000000000 12024485000000000 / 2958000000000 = 4065.07 That's 4065 times more than the GDP of France.
Not in France you won't. Also, in most companies a threat to sue is considered a threat, and one of the only real justifications for a customer service rep to end a call immediately. In other companies I've worked for, threatening to sue has a mandatory response: refusal of service and, on request, the contact details for the company legal team. Threatening a lawsuit is treated almost like a threat of violence, you do it and you immediately have to file paperwork in court because you are otherwise stonewalled for any further communication or resolution.
@@impracticalnuke Yes, she doesn't have to pay that amount because it is ridiculous. I was making a joke about how Americans tend to just sue anyone who causes them any sort of inconvenience.
This is very common, Most CSRs are outsourced and follow a script. If something outside the script is introduced they have no way of helping you. For the few remaining CSRs which are local you have a 1/3 chance of finding someone who will understand the issue and take steps to escalate.
I once had to call Samsung for a service charge after they repaired my watch. I tried to pay with five different reps and none of them could get it to work. On the sixth one, finally she revealed that there was a payment hold on my account so they could explain what was wrong. It sucks getting stuck with people who are required by their bosses to read from a script because idk how it solves almost anyone's problems
A similar thing happened to me once, though nowhere near as severe of course. I upgraded my phone contract, although realised I was billled a lot more than expected the first month. I called up to enquire but they told me it was right. Fair enough, I must have not turned off my mobile data at home or something. Happened the following month, but was more this time. I called again, same story, and decided to leave it at that. It was annoying being charged an extra £20-30 those months, but I could manage, especially if it really was my mistake. Come the 3rd time, I was certain I hadn't used too much data or anything like that, and they finally noticed their mistake. Turns out I was paying for the upgraded contract, but for some reason my sim acted as if it has 0 hours, 0GB data, etc so I was also paying extra for every single call, text, bit of data etc.. They offered me a £5 discount to my monthly charges as an apology. It's been about 7 years now, and I still have that £5 discount. Checking my account tells me I'll have this until the end of 2099. At the time I just took the offer since I couldn't be bothered doing anything further and was just glad the problem was dealt with, but at this point their mistake has basically meant I've saved hundreds of pounds. I'd even upgraded again and the £5 monthly discount is still on my account. Their initial mistake has ironically made sure I'm a customer for life lol
I've too often had conversations with telephone companies (as a recent example) about wrong bills. It's like pulling teeth to get a human and then someone who could resolve anything. ( I eventually was told that the bill was about 1/3 what I was originally billed. ) And yes , it was many calls over a few days, and much waiting on hold. Not as extreme as for that woman, but ridiculous nonetheless. 🙄
@@FlamesofJustice2-- Given how long ago this happened, it is unlikely they still work there. Average retention for a cell phone company CS agent is less than a year.
@@FlamesofJustice2absolutely One thing every company (probably) teaches its reps is that they are the face of the company Your _one job_ is to be the best PR you can be This was doing the exact opposite of that
@@insertcreativenamehere492 AI is a learning algorithm, not a sentient, all-knowing, being that can find mistakes in it own knowledge It's like being taught hibernation is animals eating a bunch of food, sleeping in a coma like state for the winter, and waking up just like normal. It's a lie taught like this because teachers can't be bothered to explain the truth
This is why I don't sign up for things anymore, shit like "your cancellation fee is *the conquest of the milky way"* is always hidden in the fine print
"In order to pay for your automatic subscription, you must now assist in the annexation of the Hercules-Corona Borealis Great Wall Supercluster. This is not a request."
Imagine the French spelling out that number Edit: ok i didn't expect this much reaction. To put off any misunderstanding, I know it's a short-worded number, this was a joke based on the general case of non-intuitive numerals in French. As in, "wow, can *they* even get a number right". Because upon reassurance on the phone they had to explicitly read aloud the "name" of the number and confirm it was *onze billiard sept cent vingt et un euros* , the correct value being *cent dix-sept euros et vingt et un eurocents* . But rule of thumb, nobody questions anything when it comes to numbers in French for their own good (joke!). Sorry if this comment offended anyone (really, not a smug "sorry"), it was a recurring joke that i considered didn't need additional context. Thought i am not really fluent, French is still my third language and i didn't mean to make an apparently ignorant remark, it's just that numerals are dreadful almost to the extent of getting native speakers confused. If i misinterpreted the comments and the explanation everyone gave below is just out of educational/matter-of-fact purposes, great that you shared
The sheer amount of confidence you have to have as a CSR to ask someone if they want, they can pay the $11 quadrillion fee in instalments Even in instalments, you’d be paying at minimum with trillions
There is no way a actual breathing, thinking, eating, working human being looked at a price that could cover all of Europe’s GDP and said, “Yeah you definitely owe us a comparable number 600 years of all our country’s trade, income and business”
@@harulango8614 If for some reason such an amount was allowed to be taken on margin (overdrafting the account), just the interest fees could bankrupt the BANK.
the company would also have to pay the transaction fee before having the money and even if the transaction fee would be only 0.01% it would still be 1 000 000 000 000 euros
So the richest person in France is Bernard Arnault. Roughly estimated. He makes close to 53 Billon a year (according to google). If he were to make payments over time, it would take him 207 years to pay it off. Not including any interest rates, nor purchasing anything else. Also i understand his net worth isnt actually what he has in his account
This is what happens when you hire idiots. I hope to have a crazy suing system over there like we do here in the states. She might be able to make a couple millions
worked for that company as customer service it's the most mind numbing job i had, and we were encouraged to not really think by ourselves and just " trust the tools"
Thats not going to work in europe. Most likely the judge will rule that the bill will be waived and the company has to pay to legal fees. On a good day a few houndred € for lost wages and cost of driving to court
If they'd tried to withdraw it from the bank, the woman would have been charged another fee from the phone company and one from the bank for not having enough in her account to cover it. And they could have tried to withdraw it every day until they got their money, which would be never. I've been through this more than once. When the company finds out it was their own mistake, they'll correct that but not the $1000 in service charges that resulted from it.
At that point I expect that many people canceled their services with said company after that story went public.
And each person was charged 11 million billion euros
Good time to cancel. They’ll wave your cancellation fee because of their error 😂
What's the name of the company again?
That's probably company policy. I worked in a Callcenter for a local Bank during highschool and College and we were explicitly told to never admit to a mistake, because they would make us liable for any legal costs that might come from that. By now I'm pretty sure that was illegal but 16 year old me wasn't exactly a lawyer.
Everyone in France know that customer service in bouygues is bonked. But we schrugg it off since it's not even the worst one. Pro tip : try not having problems if your internet comes from SFR.
If you're ever feeling dumb, just remember that people like those customer service reps exist ☺️
Yet i can't seem to land a job in a call center. Guess i need to send in a box of rocks to do the interview for me.
@@lisaj9799Really? Where and what kind of call center? Are you sure you're not being discriminated against?
Seriously, I've worked at 3 different call centers. As long as you could breathe you had the job. Only thing I can think of is maybe a criminal conviction (which sucks but no one wants to take a "risk" which is really annoying for entry level crap.)
@@CreativityNull tech support call center. I don't have any sort of record. Even a traffic ticket.
@@lisaj9799 Weird, but it depends on the tech support call center. Some of them do actually want technical experience or at least examples of a high level of competency in whatever they're asking for. Especially if it's like tier 1 for some kind of MSP. I actually got rejected from some I applied to even though I had a compTIA A+ and general tech support call center experience. However, a bunch of the "tech support" call centers I've seen are customer service pretending to be tech support. Apple was that way (or at least the call center company I worked with that contracted with Apple). 90% of the people there (in 2013) barely knew what a web browser was and were given a 1 month training class on how to use the software and troubleshoot iphones, ipads, and ipods.
Still, I wish you luck. Sorry about the bad experience. Like I said, tech support call centers, other than the ones that are really customer service in disguise, are one of the few that actually get weirdly picky.
how do you think that elon musks net worth x100 and maybe even more is not a mistake
They actually had the balls to say it wasn't a mistake
La Ñññ
@@CatCaductions wow bro eres demasiado chistoso, ponerle una ñ a un gringo en un comentario es definitivamente el pico de la comedia
They are idiots
Like even if she somehow was able to obtain the GDP as cash of the US and China, she still wouldn't be able to pay it back in a reasonable time
"My brother in christ this bill is 6,000x the GDP of France"
"Then pay up dumbass"
"Should we inflate the cancellation fees to make a bit extra from them?" - "Yeah but don't do too much so they don't notice"
“only a spoonful of debt”
*pulls out comically large spoon*
bro measures money in (comically large) spoonfulls..
Why did this comment remind me of that guy in a shower filled with cereal?
@@sunhyolici would like that spoon
Yeah.
„it will be automatically deducted from your bank account“ - yeah, the bank would have had some real laugh with that.
I would have been tempted to let them try, and have the bank fight them
@@Atalas5 lmao same
Just empty the bank account
Right. No idea about France. Most banks here in US are crappy. But I go through a local credit union. They would see the amount trying to be billed and immediately catch it and reject them from my account totally as likely fraud 😅
@@matthewwarren7879more like empty the bank
Imagine trying to gaslight someone into paying 11 quadrillion euros 💀💀💀
They play a little too much cookie clicker. 11 quadrillion is a rookie number.
😂😂😂
I’d quit life and take up full time revenge
I would needa empty my mag
Only the french lmao
Screw the apology, they owe her more for that.
Only in the USA
Serious like first she should not have to pay the 117 euros and she should get a little extra money for her troubles and stress
@@xxrandomgamerxx810 117€ is quite something to offer already, and she knew she would never had to pay quadrillion euros so not that much stress
They need to fire those workers, because they ain’t doing there job.
That doesn't work in Europe.
"Money will be automatically withdrawn from the bank"
Bank: Nah, we are bankrupt
galaxy: IM SORRY HOW MUCH ???????????
@@gothiclala11 quadrillion isnt worth a galaxy. 11 quadrillion might be a bit more than earth's value.
I would've let them do it and then the bank could hit it for fraud.
@@MinosPrime8787 the Earth is worth 14 quadrillion dollars, which would be approx. 13.5/13 quadrillion Euros
@@AirtimeAdrenaline close enough
These reps are just told to tell the customer that they're wrong until they either pay or give up and then pay, not surprised
Yyyyeah, but she physically CAN'T pay, so she can't give up.
The entire country of France couldn't pay it if they tried 😂
@@bigbleegthe entire world couldn't pay.
The customer is always right they say... know i know why :)
Sadly yeah, that's the way a lot of phone reps are trained. Just hold fast no matter what. It's also very likely they had zero access to the full information about it. Or even that they'd be punished if they escalated the call.
Like I'm a phone rep, but I'm not in a call center, I'm actually working and receive calls. But I have been a true blue call center rep before and it was hell. You were threatened with being fired if your customer wanted a manager in a real damned if you do, damned if you don't situation - you'd be punished for pissing off the customer and "refusing to service them", but you'd also be punished if you actually put the call to a higher up of any sort. So glad I work where I do now, we literally have teams of people who exist solely to take those kind of calls of our hands.
But yeah, call centers are asses to employees and customers alike. You are powerless to do shit no matter which side of the phone you're on.
Imagine you get a bill of 11 billion million euros and they say that your the one who is wrong
at that point it will be profitable to invent a new device for resurrection incase of suicide
The Pentagon just made a 6 billion dollar billing error. Imagine screwing up that badly.
did they think it was 110 euros or sumthin, like how.
It is frightening. This is actually the best example for what bureaucracy is doing. Applying a brainless following of rules.
It's even more ridiculous when you realize that a billion million actually equals to a quadrillion
They really billed her for 2x the price of earth
You owe us half of your galaxy. Will that be cash or credit?
@@TXLionHearth shit, i'll take monthly installements of 215€ for 4263565891472868 years then, i hope you'll waive the interest
@@jambonmusical2689Hey, suddenly you are worth a lot of money!
@@TXLionHeartUmm credit?
Its astonishing that several real human beings unironically said that she owed the company 275 times the amount of money in the entire world.
YEA AND 11 QUARDRILLION EUROS IS 16 QUINTILLION DOLLARS CAD
@@user-rx1gv6ip2fwould you care to do some foreign currency exchange? I have some Euros I’d be willing to sell to you for $500 each.
@@user-rx1gv6ip2fno it isnt its not quintillion its quadrillion lol if it was quintillion then a euro would be woth more than 1k more than a cad
@@MuffinTheMicrobiologist worth*
@@user-rx1gv6ip2f lol thats what you take out of my message?
Those customer service reps were the physical embodiment of "I don't get paid enough to care."
Hope they never get jobs
They are rural indians with no formal education. Have no clue about the value of american currency.
Or a company that insists reps stick to scripts even when the scripts don't make any sense
As someone who work in that type of company, it is both, yah either care or the customers have grinded yah into dust.
To be fair they probably are not getting paid enough to care. So, yeah not their problem.
They probably have a script and get into problems if they don´t repeat it.
"when she tried explaining that the amount was 6,000 times more than the entire GDP of France" lmao
Lmao approaching it with facts
The service provider is richer than the country😂.
And still someone replied it wasnt a mistake.. where do this company even find these stars?!
@@tristanwienen8861Wait, by a ROUGH estimation, is that around 2-5x the GDP of the world?
Ma'am I don't care how many G. D. peas there are in France. It doesn't change your bill.
They were about to make her the most INDEBTED person in the ENTIRE WORLD because no one could admit they made a mistake. Wtf
if the company tried to deduct that sum from her account they would be put in jail and banned permanently from banking ever again.
@@norwegiansmores811kinda wanted to see that happen tbh
@@norwegiansmores811Yeah, even bank would be very concerned and ask why they want such insane sum from one person.
"If you think I have enough money to BUYOUT 6000 Frances, do you really expect I would give any of that to you?"
She was footed the bill...
"Sir this is over 10.9 Quadrillion more euros then all the entire worlds money combined"
"yes so are you paying in installments or all at once or.."
Cash.
Also, “Sir this is over 10.6 quadrillion more euros then all the entire worlds debts and money combined”
“Sir, this is 6000 times the budget of this fucking country.”
“… yes? Gonna pay or…?”
Not the budget, the entire gross domestic product
More like the Net Worth of France. Like if someone wanted to buy France that would be what they have to pay
Not my fault you broke
Not even the amount the country has but its potential to have or be its worth. Lmaooo.
Yeah are you going to pay?
“Yeah, there’s been a mistake. It says I owe more money than is in the country.”
“Did you want to pay that in installments or…?”
*in the world*
I owe more that the literal value of the Earth
Edit: With that amount you could purchase the entire planet twice and still have some left over
@@Wurtoz9643Za Warudo!
@@Wurtoz9643”uhh mam’ you still need to pay an extra… 10.6 quadrillion euros
No way they tried gaslighting her💀
*they but ur comment is funny lol 💀
"no, the bill is right, and you do have to pay 11,000,000,000,000,000,000 euros. Hey, that's not my fault, deal with it".
DAISAN NO BAKUDAN: BITES ZA DUSTO
Hi kiraaa
Nah, just incompetence. Unfortunately way too common.
Only a phone company could reach that amount of asshollery.
Sounds more like Verizon to me 😂😂
Hello, ever heard of Comcast?
There are worse
Bro casually said "repay France's debt" without thought or remorse
With that amount of money she could probably buy the whole France
@@spectrumboy5992 6000 times at that
Treaty of Versailles be like
@@spectrumboy5992with that amount you could buy france 6000 times💀
I would have let them go to the bank then sue them for fraud
Nah I’m gonna sue for the emotional distress at that point. Almost gave me a heart attack 😭
That debt is going strong in the family even after 70th generations 😂
@@riardomilos8014i cackled 😂
The legal fees and bureaucratic hassle would honestly make it not worth it. Also France isn't like the US, you can't just sue willy-nilly like that especially since no money ended up being charged.
fuck suing. its extortion
good luck suing for any money in France lol they don't even have a concept of emotional distress from what I know
The combined IQ of those people was less than her real bill.
They are just fr*nch
@@justinchase6666french??
@@Logan9NightYT Being called french is an insult/slur/bad word.
@@Natsukashii-Recordswhat.
@@Natsukashii-Recordsso being called a nationality is a slur now???
Customer: This can't be right!
Customer Service: Oh, that's just a standard cancelation fee we charge _all_ our customers 😏
They'll probably wanna cancel their subscription to life
How’d you make it go sideways?
@@EggcatWCUEput an * on each end
@@ythegameritaor _ as well
Whoever calculated that amount graduated from the kfc parking lot
It was calculated AUTOMATICALLY
@@srirampatnaik9164-- Whoever wrote the program that calculated that amount...
@@TheRealScooterGuy So you're telling me that the program always calculates the wrong amount?
@@srirampatnaik9164 -- In some particular circumstance, the program calculates the wrong amount. It may be something that can only happen in such bizarre circumstances that it can never be replicated. Even if the problem is traced to bad user input, the program didn't check for "out-of-bounds" error conditions, and notify someone that there was a glitch.
Was it an American math student?
Imagine if she sued and demanded 1% for damages.
She'd be set for life! :D
@@CZghostshe could buy a country
I wish she did
That would be 1.1e+14 euros
@CatCat-tm2cg how do you know this stuff.
The fact that they gave her an option to pay in installments 💀 The sun will explode by the time she's done
😂😂sun will go super nova in 13 billion years..
This is 11 million billions 😮😮
Our mind can't even imagine
If she paid a 100 million a year it would still take over 10,000 years
Idk about that one.
@@mirzarizwanbaig9449 the sun will never go supernova as it will never reach the size for it but instead will balloon in to an red giant in 5 billion years
@@TheClankait’ll still die, it’ll apparently take 7-8 billion years
I'd sue the company for emotional damage
The judge gonna laugh at your face in France
Bro your getting emotional damage?
@@chaoticgood1977I dunno, given the reps actually kept trying to demand she pay it, the Judge may be more pissed at the company here…
Imagine paying with a whole damn country isn't even enough for a phone bill cancellation 😭
6000 times over bro
Not just a country, literally several times more money than there is in circulation.
@@StillActuallyCharlie I think literally millions of times.
Well the entire global economy will fall short by few thousands times
Imagine paying with the whole earth twice, and still nit having enough for the cancellation fee.
Can't believe they were asking her to pay installments 😭
Thats like 1000 generations of paying that off💀💀💀
@@abutighrinine9306no that's a few hundreds billions of generations
@@abutighrinine9306 how much you paying? 293,344 nuclear missiles per month?
Real psychos belonging to mental asylums
That shit has Me dying laughing bro😂
Her bill literally cost about 125x more than ALL the money in existence
Must have been a damn good phone plan
Um no there’s 83 trillion dollars in usd 💀
@@thecurlyhairedking5010you do not know math
@@sudbtdhow does he not know math
@@meamfighterjetIf you multiply 11 million by 1 billion, you get a number with 15 zeroes. 83 trillion has 12 zeroes. This number is much larger.
She was in more debt than America
Oh no no, not just america, but the entire world!!
@@katmask3149in fact, 39x the entire worlds debt combined.
Ain't no wag the second one said "Yeah ma'am I understand if you don't want to pay more money than is even physically possible for one person to ever have, would you like to pay in installments instead?"
"we also accepts new borns as a payment"
Would you like to instead pay the yearly GDP of Barbados every week
@@doodlebob5548I had to do a school project about barbados
Thats actually 11 trillion
Not one single persone on earth can pay and even if they wore the economy would collapse
@@yuppp7204 the networth of Disney probably could
If I ended up getting my bill waived, I would be okay with this
But that company needs to have their employees swallow the hive mind ego
But they're doing exactly what the company wants them to do - get the customer to pay or else. Customer Services don't exist to serve the customer, they serve the company that pays for them.
@@Silent002 That is sadly so true
sometimes the customer service person doesn't have any choice. they literally aren't allowed to do anything except tell the person the standard information, otherwise they get bad marks and are eventually let go. as advice from someone who has worked customer service, if you ever have a rep who doesn't seem able to help, it's probably becuase they CAN'T and you just need to calmly escalate to their superiors who most likely have some ability to help, which is usually to officially report it further up the chain
"Hey, you're trying to charge me more money than there is in existence, can you fix that mistake please?"
"No, that's correct, just pay it already dumbass."
Helow me are talking to you aboot yar foon plan, dere ees ay existing balanz uf 65 terrillion do-la-res that you must pe. If you canut pe in full you can pe ov-ert-ime, ok?
Average French doing math
@mike4402 that's more then the the USA debt
after the second call Activation of Karen mode is Authorised
@@mike4402😂what happened here?!!! I had a stroke reading this and then when I finally decoded it, I died
I can’t pay that immediately, you will have to give me at least 4000 generations to pay this off
4000 generations of billionaires
No way a real human being told her that her bill was €11,000,000,000,000,000 without questioning it.
Wow, you have not talked to customer service lately.
They’re french
Worked in customer service (call-center) in the past, a small amount of co-workers were not the sharpest tools in the shed and I heard it's even worse now..
This is when you have the right to say "I would like to speak to someone that isn't an idiot."
@@plagueoperator7438you beat me to it.
The collective IQ of that company was 2. The janitor has all the braincells.
And then quit, carrying those braincells with them.
Can confirm that is usually the case
Man that's mean
For the janitor
The janitor is why most company's average IQ is over 10
She got a whole One Piece pirate crew bounty for a bill.
cringe
@@untiff7169not a cringe bro just mind your own fun and not spoil others' fun.
@@saadkhatri1129 you cant even speak basic english stfu
@@saadkhatri1129gigachad spotted
more than strawhats combined
Cancellation fees should be illegal in general
Well, no. If you have an appointment or booking and you cancel last-minute, you end up depriving them of the opportunity to fill your slot with someone else. As a result, them having a cancellation fee (within 24 hours) is defensible.
Cancelling an ongoing service? Well… someone has to do work on their end to close things out. However, that should be a normal business cost, and not something you (directly) charge your departing customer for.
You sign a contract stating that there is a disconnect fee.
In summary:
Cancellation fees for cancelling something where serving you prevents serving someone else, like a hotel room or massage: sure, defensible.
Cancellation fees for terminating an ongoing service? Fuck no!
@@PokeMageTech yea
@@nobody-k6j8x yea but still should I hey be Illegal
Her bill was more money than the entire world has collectively.😂😂😂😂
so, what you are saying is that she is the reason of the economic crisis 🤓
@@riccardodellorto4267 no one said that
@@riccardodellorto4267In my opinion 12 quadrillion, 27 trillion, and 950 billion USD is a lot of money.
So... bi-weekly payment plan then, yeah?
But she can pay it in installments!
She had the biggest opportunity in front of her to sue that company and get a couple of millions easily by saying she fainted or smth like that and nobody helped her from the call center.
🙄🙄
Lol
In France it does not work like that. You can try, but if you are lucky they will just have a good laugh. If not, they will send their lawyers and sue your ass for abusive procedure. And then you will remember that M. Bouygues is a billionnaire and you are not.
@TheDesoxyribose Sounds like a great system. Very fitting for France.
They would ask her to go through the "Consumer Agency" before court. Every European country has this.
@@sofiajohansson8537 Nope. There is no such thing in France. I've been living here for 40 years.
the sad thing is that, as someone who worked in customer service, sometimes you are basically told that what the customer is telling you is impossible and they must be lying, and it takes time before someone actually admits that it's possible and you can do anything to help the customer
So continuously lie to them and hope they give up to you and your company's asinine logic? I swear i hate people like you.
Couldn't they have just checked the bill amount through her credentials? She would have provided the bill number, the phone number, the customer name, etc. So, wouldn't they have just seen for themselves what the bill amount was in their system? Is it just a printing error? Also, how did they expect her to pay €11 million billion?
@@varunsharma8371That would require effort
Frankly its also usually true, people lie like mad to get out of bills, obviously this situation is ridiculous though.
@@notme8652Even if I check it on my system, most likely there's nothing I can do to fix it, so away it goes with the script.
Cancellation fees should be a prohibited practice. Nobody should be making any kind of money for not providing something anymore.
Agreed
Hey, think about hotels or spas. If you cancel at the last minute, they’re out that money, because they can’t refill your slot.
In many cases service providers have to spend money beforehand to prepare the service for you now if it's suddenly cancelled, the preparation could end up costing them with no returns. That is why they need to charge a cancellation fee for the troubles we caused them.
@@justsomeguy1695You're missing the point here. I'm talking about services, where the default expectation is that they will or might be cancelled at some point or another. A phone company doesnt have any of those costs beforehand and even if they do, they could just price in the expected cancellation when the service is provided the first time. Do cancellation fees make sense for hotels? Absolutely, because they have opportunity costs, but they are also not an on-going service. All cancellation fees for the most part do is blackmail customers into predatory gagging contracts, which is completely anti-free market. So no, they should be outlawed for monthly ongoing subscription types of services.
All of these people should be fired.
She just had to ask the customer care rep to read out the total amount. Theres no way they can push a bill for a number that they barely have a linguistic notation for.
Exactly what I was thinking. Don't call and say "I think 11 Quadrillion Euros must be a mistake". Instead, say the print quality is shit and they should tell you how much you owe.
...your saying in hindsight
I'm sure she said what you said
It's too obvious to mention it on the short clip
We don't have a linguistic notation for it, it's just a combination of billion and million 😂
The combination of billion and million is quadrillion. In scientific notation, it would be 10^15. the supposed bill would thus be 11 quadrillion, or 11x10^15
No, sadly. I'm a former Customer Service Rep (tech support, but dealt with billing questions on occasion), and a significant amount of us simply wouldn't be arsed to even THINK about this kind of issue. It's one of the massive downsides of the job in general - we get so pushed to get as many customers serviced in a shift as we possibly can (because almost all of the time, we're significantly understaffed) so anything that might make us miss our target for the shift (be it a number of serviced calls or an average call time, which essentially amount to the same thing) will be sloughed off.
And what makes this worse is that the people who get promoted to middle-management here are the people who would tell you "If they put you on hold for 10 seconds, end the call and let them call back." or "It's not our job to dispute the amount, just tell them the penalties for not paying and end the call." or "Refer them to the online documentation for all questions about outages." or the like.
(When you do happen to get an agent who doesn't do this... I would suggest asking to talk to a Supervisor to make an official Commendation. Those things are the ONLY things that will save a good agent from being fired for missing targets because, ya know, they decided to help YOU instead of helping themselves.)
“Ah yes we can make you pay in instalments, for like the next 10000 years”
Yes, and with a payment once a month, to cover the bill in 10000 years, you'd only have to pay 91,666,666,667 Euros per month (rounded to the nearest Euro.) And that's not counting any interest. 😬
10,000 years with Elon Musk net worth per month to get even half way in 10,000😂😂 our mind can't imagine the numbers bro..
Paying 11 million every second will take more than 50 years
thats not enough time imbecille
@@PrashantSingh-qd2ho Only 31 years.
my heart is racing just hearing it. i can’t imagine the panic she felt
For my fellow Americans, that amount is equivalent to $12,027,950,000,000,000.00
There seems to be a war on whether or not this is quadrillion or quintillion😭
Ahh yes....M O N E Y
bro
Or as the Pentagon calls it, a rounding error.
I’m Canadian
@@spaceracer23gottem
I'm outraged that further punishment wasn't inflicted on that company
As far as I'm concerned they should have been shut down for shit that stupid. You're seriously not willing to admit that there was a computer fuck up and the client doesn't have to pay more money than the wealthiest person on the fucking planet has?!
“I’m outraged that further punishment wasn’t inflicted on that company” 🤓🤓🤓🤓
@@dimitri--takes a real rockstar to like his own comment
@@dimitri-- L+Ratio
Okay Ken.
Damn her phone bill was some ridiculous number we invented as kids. She owed them like 11 zillion dollars😂
11 quadrillion, actually.
Edit: I'm sorry, I'm sorry.. **Ahem** "AKSHUWULLY...!"
Y'all didn't seem to get that my intentional astuteness was meant to be taken as a comedic overreaction.
@@calanon534 brah read the comment...,,,,
11 jillion trillion zillion
@calanon534 you missed the joke
11 zillion bajillion killion pillion dollars
Never accept the silly apology from a big company that can afford to be sued.
Just sue them
Can you afford to sue over that though?
What damages would have been caused? They finally admitted the mistake, and waved the 117 Euro charge. So now, prove you had damages done to you, and what that damage is worth?
No way they gave her a bill that not even the entire country of France can not pay.💀
Bro the bill was worth more than entire Earth 💀
nobody can pay that, that much money doesnt exist on the entire planet lol
@@MoonlakesJerome Powell: hold my beer
@@MoonlakesSulaiman AS: hold my palace
@@Moonlakes Jeff Bezos: Hold my spaceship
That's insane. I'm pretty sure that's more money than exists in the entire world.
No its just thay most of that is in the pockets of three rich people.
It says 6x more then Frances gdp. America china India each alone is more then that
@@burning1kocorrection: 6000x
@@strikerdoc_420511 million billion= 11 quadrillion. Richest mans net worth: 300 billion. Highest gdp:30 trillion. That is almost 1000 times more money than china owns. Like 950 times all the money in the world.
@@burning1kohe's wrong. France's GDP in USD is 2958000000000.
The cost in USD was 12024485000000000
12024485000000000 / 2958000000000 = 4065.07
That's 4065 times more than the GDP of France.
Idk whats dumber, the fact they trusted their machines THAT MUCH, or the fact you have to pay to not pay for something anymore💀
I assume she was paying for the last month of service plus some sort of cancellation fee for leaving the plan early.
It would've been an early cancellation fee for a contract.
never trust advanced metel
When your sign a contract, there's almost always verbiage that has a free for breaking contract. It's pretty much standard.
Jesus, something like that requires a lot more than just a freaking apology 🤣🤣
'If you dont pay we will deduct it straight from your bank'
dude, you're giving me, the bank and my country too much credit quite literally
You could combine all the money in the world + sell the earth and moon to aliens and you still can't pay that debt
Let them try to take it from the account, inform your bank and a lawyer.
Gonna be funny
It shocks me that these “people” who argued with her can be employed, anywhere, for any amount of time, ever
They are literally doing their jobs.
@@deanonesensethe entire issue is that they weren't doing their jobs what the fuck are you saying 😭😭
@@deanonesenseso there job is just talking to us. And blame us. That incredible
@@mrunknon the police can literally murder children while they sleep.
@@mrunknonnot only that but this is beyond abnormal behavior, to literally think this women domestically owns or even owes a billion dollars
You gotta go full karen. "you will escalate this as high up as you can right now or I'll sue"
Not in France you won't. Also, in most companies a threat to sue is considered a threat, and one of the only real justifications for a customer service rep to end a call immediately. In other companies I've worked for, threatening to sue has a mandatory response: refusal of service and, on request, the contact details for the company legal team. Threatening a lawsuit is treated almost like a threat of violence, you do it and you immediately have to file paperwork in court because you are otherwise stonewalled for any further communication or resolution.
@@blumoogle2901which is great cuz she's gonna win it anyways lol. It is the company's fault
Oh dude, I would've let them overdraw my account then sued them for the full amount 😂
"Hey ma'am we don't make mistakes"
9000 calls later
"I'm sorry it wont happen again"
I woulda sue them back for 11 billion dollars, bro. Ain't no way they got that kinda nerve.
suing in France isnt as easy as in the US, unfortunately
@@FurozonedotjpegI tried to do so and were fined
Average American reaction to an inconvenience:
@@YRO. 11 million billion is an inconvenience? You buzzin
@@impracticalnuke Yes, she doesn't have to pay that amount because it is ridiculous. I was making a joke about how Americans tend to just sue anyone who causes them any sort of inconvenience.
😌American hospital bills be like:
Nah it usually around couple ten thousand for surgeries and stuff
No that just worth your life’s savings
@@thatgaming1940It's a hyperbole.
That’s the most real thing I’ve ever heard
@@thatgaming1940r/whoosh
This is very common, Most CSRs are outsourced and follow a script. If something outside the script is introduced they have no way of helping you. For the few remaining CSRs which are local you have a 1/3 chance of finding someone who will understand the issue and take steps to escalate.
I hope that happens to me, one lawsuit later and I'm retiring
I once had to call Samsung for a service charge after they repaired my watch. I tried to pay with five different reps and none of them could get it to work. On the sixth one, finally she revealed that there was a payment hold on my account so they could explain what was wrong.
It sucks getting stuck with people who are required by their bosses to read from a script because idk how it solves almost anyone's problems
A similar thing happened to me once, though nowhere near as severe of course. I upgraded my phone contract, although realised I was billled a lot more than expected the first month. I called up to enquire but they told me it was right. Fair enough, I must have not turned off my mobile data at home or something.
Happened the following month, but was more this time. I called again, same story, and decided to leave it at that. It was annoying being charged an extra £20-30 those months, but I could manage, especially if it really was my mistake.
Come the 3rd time, I was certain I hadn't used too much data or anything like that, and they finally noticed their mistake. Turns out I was paying for the upgraded contract, but for some reason my sim acted as if it has 0 hours, 0GB data, etc so I was also paying extra for every single call, text, bit of data etc.. They offered me a £5 discount to my monthly charges as an apology.
It's been about 7 years now, and I still have that £5 discount. Checking my account tells me I'll have this until the end of 2099. At the time I just took the offer since I couldn't be bothered doing anything further and was just glad the problem was dealt with, but at this point their mistake has basically meant I've saved hundreds of pounds. I'd even upgraded again and the £5 monthly discount is still on my account. Their initial mistake has ironically made sure I'm a customer for life lol
@@44R0NM10LMFAO how nuch have u saved so far
I've too often had conversations with telephone companies (as a recent example) about wrong bills. It's like pulling teeth to get a human and then someone who could resolve anything. ( I eventually was told that the bill was about 1/3 what I was originally billed. ) And yes , it was many calls over a few days, and much waiting on hold. Not as extreme as for that woman, but ridiculous nonetheless. 🙄
Bro really became mr.Krabs💀
Edit: Money Money Money
Must be funny in a rich man’s world
I read that in Mr Krab’s voice
Ag ag ag ag ag money
These people are really trynna give her more debt than the US government 💀💀💀
More debt than the entirety of human history
+450x more debts than the US government
😂😂😂😂😂😂😂😂😂😂😂
@@spidermonk3uVvwy8-2 if you sold all the gold and diamonds and everything on earth you would still have not enough money
@@1_1thobut if all the circulation money add maybe it enough
Imagine that customer service on the line casually saying that number and offered installment payment.
This is proof that the people who work these jobs don’t listen, think, or care
Viva la France 🇫🇷
I would have asked them. “Do you think im the fucking queen of france? Because if i was you’d be locked up.”
At that point, the company should pay her the amount they were charging her because of how many times they told her to pay it
That is because all those reps she talked to, while on training, were all trained to "trust the system, it wouldn't be wrong".
This is the same conformity that led the world to succumb to medical tyranny in 2020-22.
Trust the system my ass. How do you believe that the system is right when it is MORE THAN THE WORTH OF THE WORLD. Those reps need to be fired.
@@FlamesofJustice2-- Given how long ago this happened, it is unlikely they still work there. Average retention for a cell phone company CS agent is less than a year.
@@FlamesofJustice2absolutely
One thing every company (probably) teaches its reps is that they are the face of the company
Your _one job_ is to be the best PR you can be
This was doing the exact opposite of that
American hospitals when you scrape your knee:
Hahaha good one
as an american. . . I argree and find this stupidly hilarious lmfao
Nah fr though, I try not to get injured so I don't pay a ludicrously high hospital bill
I'm glad they waived it. That was incredible.
Thanks, Andy!
you're literally paying a price more than the population of the entire planet 😂
imagine in a futuristic AI world where they made this mistake and AI can’t realize it
and the best part, nobody would care to fix it because they are too busy.
That's what sucks about tech.
Do you mean in 3 years?
ai wouldn’t make the mistake in the first place, and if it did, it would realize afterwards
@@insertcreativenamehere492
AI is a learning algorithm, not a sentient, all-knowing, being that can find mistakes in it own knowledge
It's like being taught hibernation is animals eating a bunch of food, sleeping in a coma like state for the winter, and waking up just like normal. It's a lie taught like this because teachers can't be bothered to explain the truth
This is hilarious, a phone bill worth more than entire countries
More than entire world
Not even the GDP of the entire world, multiplied by a couple hundreds could pay off all that debt.
They really tried gaslighting her to pay more money than the company itself was worth-
Than the country was worth
@@cjmarion6350than the planet was worth
@@XperimentalOdinthan the solar system was worth
@@MelodexGamingthan the universe is worth
@@Pezevenk_Katilithan the multiverse is worth
Imagine being so incompetent at your job that you can actually believe someone could ever owe that much.
This is why I don't sign up for things anymore, shit like "your cancellation fee is *the conquest of the milky way"* is always hidden in the fine print
"In order to pay for your automatic subscription, you must now assist in the annexation of the Hercules-Corona Borealis Great Wall Supercluster. This is not a request."
This is your typical French customer service experience.
im french and i agree 100%
im friench you right
I'm french, you are right, but Bouygues is really worst than others
Wait you have to deal with the Americans ones
@@leepialong riiiiiiiiiiiiiiiight...
Imagine the French spelling out that number
Edit: ok i didn't expect this much reaction. To put off any misunderstanding, I know it's a short-worded number, this was a joke based on the general case of non-intuitive numerals in French. As in, "wow, can *they* even get a number right". Because upon reassurance on the phone they had to explicitly read aloud the "name" of the number and confirm it was *onze billiard sept cent vingt et un euros* , the correct value being *cent dix-sept euros et vingt et un eurocents* . But rule of thumb, nobody questions anything when it comes to numbers in French for their own good (joke!). Sorry if this comment offended anyone (really, not a smug "sorry"), it was a recurring joke that i considered didn't need additional context. Thought i am not really fluent, French is still my third language and i didn't mean to make an apparently ignorant remark, it's just that numerals are dreadful almost to the extent of getting native speakers confused. If i misinterpreted the comments and the explanation everyone gave below is just out of educational/matter-of-fact purposes, great that you shared
@frankbruder3097 it's more 'onze mille milliards'. In french, billions is used after milliards. Millions - milliards - billions - trillions....
Onze millions de milliards
Now imagine an American correctly spelling out that number - it's just *eleven quadrillion* in short scale.
@@frankbruder3097 Then in french, that would be "onze billiards".
onze billiard
The sheer amount of confidence you have to have as a CSR to ask someone if they want, they can pay the $11 quadrillion fee in instalments
Even in instalments, you’d be paying at minimum with trillions
That rep is under STRICT orders to not accept complaints on the bill, regardless of what the customer says. Guaranteed.
There is no way a actual breathing, thinking, eating, working human being looked at a price that could cover all of Europe’s GDP and said, “Yeah you definitely owe us a comparable number 600 years of all our country’s trade, income and business”
@@Savieor It's literally 4 orders of magnitude(at least) bigger than the GDP of the planet. lol
Shoulda let them try to withdraw it and then sue them for the same amount
infinite money glitch!
Doesn’t work like that, you can only sue for what was taken, and damages/compensation
@@harulango8614 If for some reason such an amount was allowed to be taken on margin (overdrafting the account), just the interest fees could bankrupt the BANK.
@@harulango8614 Damages and can also be considered her time and the stress the bill caused.
You know what, imagine if she just let it go through and bankrupted the bank lol
the company would also have to pay the transaction fee before having the money and even if the transaction fee would be only 0.01% it would still be 1 000 000 000 000 euros
@@diegovankeersbilck8828bankrupt the whole economy lmao
That’s what I was thinking. “Okay, go for it.”
So the richest person in France is Bernard Arnault. Roughly estimated. He makes close to 53 Billon a year (according to google). If he were to make payments over time, it would take him 207 years to pay it off. Not including any interest rates, nor purchasing anything else. Also i understand his net worth isnt actually what he has in his account
they really tried to convince her that her phone bill was 6 thousand times the GDP of her country 💀
Mindless customer service reps. 🤦🏽♀️🤦🏽♀️🤦🏽♀️
This is what happens when you hire idiots. I hope to have a crazy suing system over there like we do here in the states. She might be able to make a couple millions
11 quadrillion is also 39 times the entire global debt
"We are sorry. We will waive the bill to apologi-" "NAH. Now I want you to pay ME money"
My thoughts exactly! Pay it back to her 10 fold!
I would sued them demanding 0.1% of the alleged bill, it would've been hilarious PLUS i would've been set for my life😂😂
worked for that company as customer service
it's the most mind numbing job i had, and we were encouraged to not really think by ourselves and just " trust the tools"
Still they literally made an L moment there
@@shivanshgarewal2833 oh for sure! after a few months of that i felt like my brain became mush, and it's not like it is that good to begin with x)
That number of seconds is roughly 348,807,711 years.
Imagine if she was like “sounds fair to me” and actually payed
Yeah except that the entire world doesnt have that much money lol
Paid? The richest people in world wouldn't be able to pay it 💀
Maybe in Zimbabwe currency
She could pay in installments. 1 billion a month for the next 73 quintrillion years.
@DanielShortKingno
I would have just left it after two tries and watch them try to extract that from a bank 😂
same what are they going to do arrest me? any judge and jury would side with me
until they withdraw everything you have and don’t give it back
I would sue that company for $1million, because there is no way they can do that and still feel comfortable
Thats not going to work in europe. Most likely the judge will rule that the bill will be waived and the company has to pay to legal fees. On a good day a few houndred € for lost wages and cost of driving to court
@@Ni1996KiDoes europe not count “unreasonable distress.” or any of that? you would make big money here by fainting or maybe shitting your self
personally id sue them for 11 quadrillion dollars
Lets say 11 million and the other billion times that they can pay in installments
@@DwayneTheWokJohnson1uno reverse card 😂
"would you like to pay in monthly installments?" 😂😂🤣🤣🤣🤣🤣👋👋👋
As a guy in America who had to call an ambulance after tripping on a rock I can relate
@@Virgus-bk8hu the size of your mom
You'll withdrawal it from the bank? WHAT BANK?! NOT EVEN THE FEDERAL RESERVE HAS THAT MUCH 😂
If they'd tried to withdraw it from the bank, the woman would have been charged another fee from the phone company and one from the bank for not having enough in her account to cover it. And they could have tried to withdraw it every day until they got their money, which would be never. I've been through this more than once. When the company finds out it was their own mistake, they'll correct that but not the $1000 in service charges that resulted from it.
Got to LOVE customer service reps! These people are on a whole other level.
Gotta be one of my favourite genders
"Sir this bill is 6000 times more than the entire gdp of our country."
"Yes and? Are you paying now?"
Most humble frenchman
wtf bro real people said her bill was 11 quadrillion dollars. how do you get that brainfucked
The phone people really said "Yep, you owe us €11,000,000,000,000,000"
11 quadrillion euros, ah yes let me take that out of my wallet, here ya go mate
Ah yes... literally every interaction I have with call centers.... this world sucks
Imagine being charged more then the amount of money on earth
fr bro 💀
That Rep be like: "Uh. Please pay more money than the fucking earth Even has or else.....🤓"