PROBLEM WAS SOLVED!!! Problem ended up being my power cord. After a replacement unit was sent it stopped working as well, I also Purchased the G8 so I took the power cord fron my G8 and it worked no problem. Contacted griots and they sent me a free 25ft cord and since then it's been working fine.. still to this day works with the 25ft griots power cord.
Ya, mine got stuck in the on position (trigger lock not activated) so unplugged after fiddling with it but then after plugging back in…….nothing. But I think it is my power cord maybe since the instructions make a point of gauge recommendation for the unit. Either way pain in the azz.
@RizztrainingOrder Luckily I've not had issues with the lock button. Heard they pop off to. 🤔 just used mine last weekend too. Sorry your having issues. Have you contacted griots?
Great video!! I scrolled down on the comments and I saw someone post that Griots has a lifetime warranty. So I called them explained to customer service that the polisher kept cutting off on me and that I have bought the polisher over 2 years ago. The gentleman on the phone told me to go to their weans download a copy of their return policy. He told me that they will replace it with a new one !!!! I totally agree with everyone, Customer Service is second to none!!!
That's AWESOME! Very glad that they are taking care of you! There customer service has always treated me right! That's so awesome.. still have my G9 btw and it's going strong! Really appreciate you taking the time to watch! 🤙🫡
Great review! I too liked the G9 A LOT. However, I encountered the same problem with 2 machines, back to back. Griot’s customer service is second to none. Both of the machines failed 1st use, straight out of the box, after only a few hours of use each time. Both machines failed the EXACT same way depicted in the video. Let me add a disclaimer, I’m new to this whole scene, BRAND NEW! The G9 was my 1st machine ever. I bought it based on reviews and the fact that it’s made to be user friendly. With that in mind, the machines were NOT abused, overheated or being used improperly. Yes, technique issues, being new, but nothing out of the ordinary for a new weekend warrior. Again, my machines failed the EXACT way they did in the video. Honestly, this video makes me feel a bit better. I really like the machine and the Griot’s people were great with both returns. I decided to go in another direction unfortunately. I hope they fix the issue with the line. The customer service alone is worth another try down the road.
Michelle, first all thank you for commenting!!! 2 machines?? That's crazy. The same way. Its unfortunate because I truly love GriotsGarage but I mean facts are facts. I'll be putting my G9 to the test again once I get my other unit. The Griots customer service is indeed fantastic but I don't wanna be on the phone with them returning another G9. I sure hope not. If you don't mind me asking what route did you end up going with?? Appreciate your comment. And I hope my viewers get this info as well. O spoke highly of theG9 based off of initial use. But as you said the first car I did I had that cutting out problem.
@@michelleyum4157 awesome. Thank you. Let me know how you like it and how it handles body lines. 👍👍 good luck on getting into this polishing stuff. Let me know if there is any way I can help! Take care.
Griots is hands down the best company I've dealt with and there return policy is unbelievable and will litrally give you a brand new one even if its ur fault. That being said I've done 100+ corrections and countless hours with the g21 griots 6 inch, 3 inch etc. cant wait to get the g9s either . And don't believe what people say about it being in china vs rupes its way stronger and better then the rupes but I still use both tools.
@@MyDraw They were awesome. No questions, took it back and shipped me a new unit👍👍 hey I love the G9.. very comfortable and lightweight. Great little machine. Heard on an interview at SEMA that the G9 version 2 has even better gears and upgraded fins on counter balance for cooling. So I'm hoping I got a the " v2 " G9 lol. Appreciate the comment 👍✊
Thanks man! 👍 yeah noting good would come out of that. They have always been good to me so I had to let them make it right. Turns out it was the cord all along... they sent me a 25ft cord for free and I've been using it every since. 0 issues 🤙thanks for taking the time to watch!
@@PapaSmurf918Detail nice to know. I just ordered myself a G9 so I might be placing a second order for the 25 ft cord. I ordered orange and black pads (never worked with a machine before, always detailed my car by hand) now I just have to figure out what products to use on my car. It’s in pretty good shape for an 08 because I try to stay on top of it but it does get some swirls just from washing and wiping down. I will be going through your videos as I am a new subscriber
@C6whatever Appreciate the sub man. Absolutely, I have a polishing 101 video that may be helpful. The black and orange pad are a great way to dive in to machine polishing 👍 please feel free to reach out if you need anything!
I too grabbed this machine shortly after it's release. did one complete enhancement on my 2014 Ram. Absoulutley loved it! Fast forward to a week later working on a 2003 Black Mach 1 Muustang. Did half the car and it completely shit the bed. I called Griots and told them my problem they couldn't be anymore helpful and sent me a new one. Time will tell but the weather put the brakes on for now. Will report back when the weather breaks. Thanks and good luck!!
Rich! Sorry you had the same experience as I did. As well as multiple others! I did love mine as well. Griots got me a new unit just haven't had the time to put it to use. Griots didn't question me at all. And got my unit out in a good time. Love the customer service. Please do keep me updated my friend! Take care, and thank you for commenting 👍✊
If there’s one thing I’m learning from this video is griot has amazing service . And as good as this polisher is when it’s working. I want to keep giving them my service as of now. Thank you so much for the update!!
No questions asked, lifetime warranty, easily priced, Griot’s Garage is the GOAT. Glad to see your patience and perseverance/loyalty with the G9 brostapo. I like to switch on and off between the G9 and the cordless Milwaukee 15mm DA. It keeps polishing fun and cathartic. To the point where I don’t need music, just the sound of the machine keeps me in tune. That never happens, I’m a audiophile, am I the only one who thinks polishing is cathartic? The G9 plays a big role in that.
Thanks man! Hard to beat the Griots warranty. They took great care of me so 0 issues there! Still have my G9 and still use it here and there especially on enhancements and wax applications 👍👍 your not the only one! 🤣 appreciate you taking the time to watch!
Since the damage was to just 1 brush, my guess would be the brush/spring assembly itself was defective/out of spec when installed since both brushes run on the same commutator. If it was both brushes then I'd guess the commutator had a defect. I'd blow out the hole and install a new set (after inspecting) and see if it cured the problem. You can still send it back but then you'd know what happened since if it's the commutator it will do the same thing to the new brush. If I got a new G9 now, I'd inspect the brushes before even turning it on just to check... I am an EE but not an electric motor expert so this is my educated gut. If folks aren't sure how electric motors work I can try to explain it but will spare you guys my ramblings otherwise.
Bigoldog, what's up my friend! Thank you for the input. Much appreciated! I hope that my subscribers can take some away from the video and this comment. The other brush had a little marring as well. Idk I almost did just blow it out and put in another ste but I didnt want it in the back of my mind that the unit may cut out again. Lol I just wanted a new unit. I didn't think I'd have to inspect brushes out of box. Granted I've never even had to replace a set on any polisher before. Still fairly new to the polishers and what not. But I would love to know how the motor and brushes work. Never one to turn down knowledge of anything!.👍👍 appreciate you man! And I'll definitely be keeping you updated on the new unit✊ take care my friend!
@@PapaSmurf918Detail This is one of the best overview of how electric motors work and are made ua-cam.com/video/onjFFoOC_yk/v-deo.html He goes through all the motor types in his other videos.
@@PapaSmurf918Detail You're welcome. This should also help (see the picture with labels) with what Scott was talking about below. The copper bars on the commutator (part of the armature) is what I think he's talking about. Since both brushes were marred, one of those contacts must be raised or something...www.groschopp.com/how-to-check-a-motor-armature/ as you'll see, brushes ride on the commutator sending current down successive coils - as the armature spins. That creates a magnetic field that opposes a magnetic field created by the stator (non spinning part of the motor inside the housing) that creates the force to spin the rotor - aka armature.
@@kikcodog BOD!!! man, this is old and a late reply but I have not been getting notified on ANY replies to replies on comments!! Appreciate the information my friend!!
You'll get the hang of it quick. The more you use it the easier it is. 👍 yeah, Griots customer service is top notch. 👌 not saying you should depend on them, but they have always taken care of me! Appreciate you watching man!🤜🤛
That’s really good customer service like you said. I’m glad you waited to post the video until after hearing from Griots so we could hear how they responded. Others may jumped straight to bashing. Since it’s a new product, they could still be ironing a few kinks with it. But as long as they stand by their products, it won’t stop me from buying one. Great video and looking forward to the update!
Ryan, exactly my thoughts my friend. It's a all new unit from ground up. I'm not the one to bash right off bat. Kinda feel like it's up to us to put these things to real world testing 👍 was happy with the customer service. I absolutely love the G9 and it won't stop me from using my new unit at all. Who knows maybe they will see this and take a closer look at the issue. I'll definitely keep you all posted!!!👍 take it easy man.
I was doing paint enhancement today and my G9 starts but stops after 2 seconds so i couldn't use it at all. I am calling them tomorrow. Thank you for the video.
I just recently bought one and it was cutting out exactly like you said, I took it back to the store and picked up another one at a different store and it works fine as of now. Makes me think there's some problems with their switches.
Yeah.. mass production of these there is bound to be duds.. however I think it's the power cords. That's what happened to mine... they sent me a 25ft cord for free and haven't had a problem 🤙 appreciate you tuning in man!
Eric I know this is 4 years later, but I'm going to check my G9 for this. One note on Griots' CS. I had an issue with my Boss Foam Cannon and they replaced it no questions asked. The only thing is, for me, they gave me a warranty slip and an address and I had to pay return shipping. I had the new one in one week.
Not a problem! Long as I see the comment I reply! Definitely! Also, my end result ended up getting another whole unit sent to me... I sent mine back they sent another. That one ended up stopping on me as well... ended up being the power cord! I took my power cord from my G8 and plugged it in and it worked no problem. I contacted them and they sent me a 25ft replacement cord free of charge.. still use to this day and 0 issues!
Yeahhhh but it's still not a terrible job to swap it! Lil time and it will be done. Brian ( FAB AUTOMOTIVE DETAILING ) Said it's made a huge difference on his g9
@wescat2 If you'd like.. I haven't taken mind apart and swapped out the grease yet. They say it comes with mobil1 grease. So I just left it. My buddy says it is worth doing it so I can walk you through it. Do you have Instagram??
It’s just the cord, we modified our g9, the contact of the cord to the prongs In the machine are weak. I believe they are working on a cord that connects better to the g9
Thanks for the update! Thats really unfortunate. Hopefully its just a unfortunate mishap. I wonder if anybody else has encountered a similar issue? I bought the G9 just this week so it should arrive this weekend. It will be my 1st polisher so i hope all goes well. Ill be using it on a Camry and a dodge journey the 1st weekend i can so I'll be watching very closely for any issues to arise. Thanks again!
Brandon, I instantly thought of you and my subscribers I have been recommending this unit. Felt I had to update you guys. Don't let it sit in the back of your mind my friend!! Have fun with it and like you said just watch out for any cutting out. You will be alright! 👍👍 keep me posted and you've gotta post a video with some before and after photos. 🤘 I'll definitely be keeping you all updated on my new unit as I put it through its tests✊ take it easy bud!!
@@PapaSmurf918Detail Hey bud, just received my G9! IMO, For the first polisher I've ever held in my hands it feels comfortable to hold, solid construction, loudness is definitely tolerable, and fairly lightweight. Pulled both carbon brushes before turning it on. Both were similar shaped. Both had a slight concave on the end touching the motor. On both brushes, the ends touching the motor, half on the ends had mars/scratches, i guess from factory testing where the motor had been rotating. Normal looking i guess? As far as vibration, with the pre installed 6" backing plate with no pad i could feel it vibrating into my hands and arms slightly. I guess i could say similar to a smaller weed eater just spinning not cutting grass. I wish i could compare it better, but at this time i cant think of anything else. I bought the newer model black GG 5" backing plate and instantly the vibration was about half of before w/ the 6" plate. Much smoother feeling, but still a slight vibration throughout my hands. More vibration near the platypus grip then the handle with both backing plates. When using for a whole vehicle if my hands or arms go numb I'll probably return it for a different polisher. Soon as weather clears up this week I'm going to tackle some mild swirling on my 2 vehicles and also put some wax on them. That will be the true test. Im going to use it as much as I can before winter sets in and before the 6 month return period so I'll know forsure if its the one for me.
@@brandonalbright125 thank you for updating me man!!! Its definitely muuuch better with the 5 inch backing plate. I've got the older 5 in backplate and I can tell ya after doing that Accord, my hands never went numb. But then again I'm used to my first harbor freight one lol. Anything compared to that is butter haha. Look forward to you putting that thing to use! As far as the brushes that seems normal contact on the motor to me. As long as it doesn't look like you scraped it across the cement I think your ok. I did notice when your on speed 6 it tends to vibrate a little but nothing to make or break my world. Usually stick around 4-5. I just really like how light and comfortable the machine is. Good luck with your 2 vehicles and keep me posted!! Follow me on Instagram if you have one. I'd love to see for before and after photos 👍 my Instagram is my UA-cam name. Take care my friend and have a blast with the polisher!
Dang, hopefully this was just random and not an issue with more.. I’m going to wait until you get your new one and test it out before I order. Might be leaning back toward the M15 pro..... keep up the great work.
I ended up getting the M15 Pro. I was on the same boat as you also, but for that price, you can't beat it. It came in yesterday and when i held it in my hand, it felt like QUALITY haha. Can't wait to use it!
@@Awwstinnnn that's awesome. Its definitely a well built machine. I love my M15 Pro. Do the washer mod for sure. Mine stalls VERY easy. Just gotta keep an eye on the backplate and keep it spinning 👍
Dj.. the m15 pro is a solid machine. I don't think you can go wrong either way g9 or m15. But I'll definitely be putting my new unit to work and I'll be sure to keep you all updated!!👍
I am somewhat new to your channel and think you are doing an Excellent job my friend! I have subscribed and started watching all your videos. I was just about to pull the trigger and order the G9 within a day or two...now I am putting on the brakes temporarily. Looks like such a GREAT machine, disappointed to hear everyone is having a problem. Now I would definitely wait to get the Version 2 of this unit. Griots no doubt is coming up with some type of fix for it. With social media these days, this problem can totally ruin their business for this polisher. Please keep us updated on this situation!
Ed, thank you for the kind words!! I appreciate it!!! Yes, its very unfortunate but with mass production like this you gotta expect a few flaws.. good thing is they noticed what was going on and put someone on top of it. I absolutely loved it when using it but I'd for sure wait to get the version 2. Griots had no issue taking it back and shipping me an brand new unit. I haven't had time to put it to work yet but I just acquired a test hood and will be using it to test out some compounds/polishes I have on my shelf soon!! Thank you again and thank you for commenting!!👍✊
thanks for posting customer service experience i chose the g9 over a torq da for the warranty, this is my first da and dont really understand anything else as far as different features of machines, its comforting knowing they got your back and not just take your money that alone makes griot worth it
Roberto, no problem man! Griots customer service is hands down probably the best out there.. it was a great choice over the torq 👍👍 if you have any other questions feel free to ask. I'll help where I can my friend!
I know I purchased one of these registered it when I got it added the serial number and it has a life time warranty it’s very well made hope you got it fixed or replaced thanks for posting
Griots is great about warranty.. they took care of me both times. 2nd time they sent me a 25ft cord and I have had 0 issues with it. 👍👍 appreciate you watching my friend!
Hear great things about that Milwaukee.. since this video I've upgraded. However, I REALLY want that Milwaukee!!!!😅 appreciate you taking the time to watch!
@@djrez2107 Man! I know! I have the Flex Pxe80... and I absolutely love the no cord situation... so much less stressful 🙄🙄 I'll for sure be adding a cordless milwakee soon!
I had the same problem with the machine cutting out. It’s not the brushes. It’s the quick connect cord. I took my G9 apart, cut off the quick connection, and hardwired the cord to the machine. The machine has not cut out on me since the hardwire.
Craig, yup!!! Mine was the power cord! They sent me a 25ft cord for free and I haven't had an issue since... 👍 the quick connection is nice but let's be real. That's just another problem area ya know??
So this is totally unbelievable, use the 3” for the first time today and it’s working beautifully. Just before I finish the cord falls out. The small black receptacle in the unit has a brittle black ring that just cracked and that little thing holds the cord in!!!!! Another return!!!!
John, no waaay. See. The issues are with the cord. They sent me a 25ft replacement and I feel they aren much better than the original cords. Sorry you had to go through this my friend!
Dan, awesome man. You'll love them both. The issue was the power cord. I really like to think by noe they have this issue resolved. I have the 25ft power cord they sent me and have had zero issues👍. Thank you for watching my friend!
I had the same thing happen. Used once and the next time it did not turn on. Removed brushes and they look fine to me, the downside here is I am no longer in the USA so returning it will be expensive, it'll probably be cheaper if someone can repair it rather than pay the expenses to send it back. 🙁
Check the power cord. My issue was the power cord. I took my cord from my G8 and it worked. Told griots and they sent me a 25ft cord free after they already sent me a new unit. That unit stopped.. Since I've been using the 25ft cord I've had 0 issues. 👍👍
I read a lot of comments and I feel I must have been lucky not to have had problems with mine for so long.. I bought mine in the summer of 2020.. and it just gave out on me yesterday.. I took be blind side pieces off in the middle pieces under the springs were worn.. and when I put them back in the machine..it came back on.. that seems to be the problem with those machines.. I did get about 50 hours of use out of mine before any issues.. I will be contacting them about replacement parts.. it seems to be an easy fix
Roderick, that's awesome you didn't have an issue!!! I have had it 2 times but was the power cord. Swapped cord and was just find for 5 full polish/corrections then stopped again. Got a replacement cord from griots and works just fine. But haven't used my g9 since I got my Maxshine M15Pro series II👍👍
This is exactly what happen to me yesterday during a black gm denali just waiting for a response from griots garage Hope they help me out if not I’m slowly switching to rupes
They should take care of you.. sorry to hear they are still having this issue. It was the power cord. Tell em to send you the 25ft cord as mine has been working since this video with the 25ft they sent me. Still a great unit just with detachable cord they had to see issues arising. Appreciate you watching and best of luck my friend!
Legit had the same issue come up today. Run a detail shop in Ohio. Love the G9 but last night I was using it to polish a deck lid on a 300C….worked flawlessly….go to do a contract job on a Camaro SS, nothing. Brushes look perfect and the machine is less than a month old. Love the machine, but if it’s going to be unreliable….may just go with Rupes and eliminate the headache/waiting for shipping and replacing. Good video man!
Sorry to hear this man!!! Especially since it was the power cord!!! That's the issue. Had this happen again on my replacement unit. I have the G8 so I took the power cord from that and it worked perfectly.. told griots and they sent me a 25ft cord for free and since then never had an issue. ✊ totally agree, look into the Shinemate Ex620 polisher... love mine!!! Love the G9 too.. as you said if it's not reliable in a shop then gotta do what is best for your shop!
@@PapaSmurf918Detail believe it or not, I just fully disassembled my machine and found that the metal micro switch arm had gouged the inner part of the switch assembly. Chipped off the built up plastic and readjusted the arm….works better than ever!
Thanks Mn! Yeah I was bummed for sure! Just glad I had my M15 Pro to continue on. Very happy with the Griots Customer service. They didn't hesitate to get me a label and to get me a new unit. I'll be writing them a letter in my return box thanking them and that they should take a closer look to make sure the units that are selling like hotcakes may not have this issue lol. Take it easy my friend!
The more and more I think about this the more and more I get excited. Tomorrow I'm going to take my G9 apart and diagnose and find the problem. Fix my G9 if I can and then post a video on "How to fix a Griots G9". I'm sure there are others that would like fix their G9's.
The unit it great! Lmk how you like it! The issue was with the power cord btw. They sent me a 25ft cord and Still works to this day! Just used it few weeks ago! 👍👍 thank you for taking the time to watch!
That's great Gree-OHS is taking caring of the problem right away. And thanks for sharing with us this could be something to look at and knowing Griots Garage has great customer service. Take it easy bro
What's up Ouzo! Haha man your learning Gree-ohs! 😂 LOL I'm happy they had no hesitation to get me a new unit. And you know ill be putting it to the test👍 my main goal was to just make people aware as I know these things will be selling like hot cakes!!! You to brother!! 👍👍 take it easy!
PapaSmurf918 I just wanted to give you a quick update on my G9 same issue. Even though I bought my G9 on Amazon and went beyond my one month warranty that Amazon provided, I took your advice and called Griots Garage customer service. I discussed my issues with a gentleman who quickly explained that I should return my G9 to them in Indiana too their return department and they would ship me a new one. He took the time to give me their mailing address and to put Attention: Return Department. He also told me to put that I had bought the G9 off Amazon and why it needed to be replaced on a note inside the return box. I have to agree with Michelle Yum when explained Griot's customer service in second to none. That's one of the reasons I'll be sticking with them for life. P.S. I name dropped your channel to them...lol
David, thank you so much for updating me! That is awesome... Griots is absolutely awesome at taking care of there customers.. they go above and beyond. 👍👍 glad you have great service and I appreciate you name dropping the channel 😁
Yes, these things will happen in mass production and doubt it will be the only one. Thankfully, GG customer warranty is solid and responds without being forever listening to 'on hold music'.
Mine did the same thing yesterday. I unscrewed the black caps and those little spring loaded contacts came out and it turned on but when I pushed it down it went back to not working.
Sorry to hear they are still having this issue. Mine ended up being the power cord! If you have the G8 try using its power cord. That's what I did after they sent me a replacement it stopped again. That's when I found out it was the cord. They sent me a 25ft replacement and it's been working fine ever since👍👍
Definitely contact Griots Customer Service! My issue here was my power cord! I got a replacement unit an it stopped after 3 times using it. I then grabbed my G8 cord and plugged it in and was working just fine! I called them and told them what happened and they sent me a 25ft cord and been working ever since 👍
This happened to me after a month. I contacted Griots and they haven't heard of this, but they had me send it back and they sent me a new one. Well sent me a new one and it lasted 6 months. Thank God I keep a backup Harbour Freight. I cannot be with out a G9 so i just order a second one. Maybe the third time is a charm
John, yeah, I think they had some early quality control issues with the power cords. I've reviewed my replacement 25ft I've had 0 issues. Although I don't use it daily.. but, still there customer service is top notch. Thank you for watching my friend! ✊
No problem. Thanks for watching! Problem was the power cord! Had it happen again.. they then sent a 25ft power cord and have not had a problem. Still a solid unit!!!
@@PapaSmurf918Detail thanks for you helping Im going to order one cable is what im think is cable but I not want buy cable first I search a videos I watch you video is very helpfully
I have 2 of this machines now. Incase one breaks ill use the other one i guess. Damn it makes working easier. So glad i have them!! Hate the polishers that make my hand itch!! Im new to detailing and g9 is making deatailing way more fun no doubt.
Exactly what I found was the issue! Theu sent me a 25ft cord for free after my replacement unit stopped as well. But I grabbed my cord for my G8 and it worked just fine. So, since it's been working fine👍 appreciate you taking the time to watch!
Good to know on my second machine both have encountered same issue. Got the first one and it died about halfway on a Corvette and thought maybe it was just the machine. I returned the machine and got a replacement and finished up the Corvette. Now I'm working on a 2019 Bmw and got halfway and it died. Going to look for another option I guess.
Sorry to hear this my friend! Unfortunately it's a power cord issue that was the problem. Loved my G9 but to me they should have had that taken care of asap... since this video I've purchased The Maxshine m15proII, and M21proII.. love them... haven't used mu G9 since. Not bashing the G9 cause it's a great unit. Just shouldn't still be having this issue. I do, however use my G8 on Every detail and I love it. No issues what so ever.👍
@@PapaSmurf918Detail Yes. A fraudulent like yourself will always have a few polishers... If not more. The G9 saga continues. Good luck and continued sucse$$!
Kevin, I agree. I wish when they get the machines they diagnosed the issue and let you know why it failed. Be it the cord, or something else. Would ease my mind a bit
Paul, for SURE! Any new release in a mass produced product like the G9 you gotta expect a few kinks. They made it right and have one of the best customer services out there! which is why I love Griots so much! thanks for tuning in!!
I’m finding that there are problems with most dual action polishers. I recently bought the maxshine pro 15 and had constant stalling problems. Only solution is get a direct drive polisher which are expensive. Going back to the old reliable hand polishing. Looks just as good. The mechanical polishers are over hyped
David, yeah u had issues with my m15pro as well... stalling way to easy. They sent me the series II and man what a difference.. its gotten me 15+ cars done and continues to plow through what I throw at it. Just picked up the Shinemate ex620 15mm though. The new big boy everyone is absolutely loving👍
Michael awesome that it fixed the problem! I had a power cord issue that stopped mine from working. They sent a new 25ft replacement and it working great. 👍 thanks for watching man!
Papa Smurf! Thanks for the update brother, I was actually going to pick one up tomorrow. And I know GG's warranty is 2nd to none, I'm going to pull the trigger on the flex 3401 instead. I realize it's not a free-floating DA and there is a learning curve with the reverse rotation. But I do like the German quality. Again thanks for the update.
No problem!!. Nice man! I have heard nothing but good from the Flex units. I'd love to get my hands on one, one of these days. Learning curves are the fun part 👍👍 lmk how you like it when you get it. Appreciate the comment!✊✊
I think people overdo the reverse rotation. I always forget it does. It is my go-to machine. I've tried Rupes, Griot's BOSS, Meguiars mt300, pc, etc. I still own most of them, just to switch it up. But two of the 3401s is what I mainly use. My suggestion, I stead of thinking about reverse rotation, focus on keeping the pad flat
Thanks man. Ya, they didn't even question it. I'm not mad at all. You can't expect every machine to be flawless.all that matters is I'll have a new unit to put to test. You know ill keep you updated!!! Take it easy brother
It was the power cord on mine. I noticed that the plug that goes into buffer appeared to be very similar to a computer modem or monitor power cable. I have quite a few of those cords lieing around so in about 2 minutes on the bench grinder removing enough of the cord plug where it would fit. Just finished up a C4 Corvette with no cutting off. Hope this helps someone, somewhere, out there God Bless
Thank you for that!! Yup it sure is the cords!! I been through 2!! So far 3rd times a charm!👍👍 a great little unit! God bless as well and thanks for tuning in!
@@PapaSmurf918Detail griots makes excellent products. Mass production of anything you'll have a few mess ups. Hope the new one holds up for sure. Just take the brushes out and inspect them before you run it the first time.
@@michaelcampbell01985 they do make great products. It's like when a car manufacturer releases a new car. They will have issues. I'll inspect new unit and the put it to work. I won't let it effect how I see the polisher. Always give the benefit of doubt before I jump to bashing. 👍 shoot I hope they see this video and take a little closer look at the new units being made as well.
Scott, thanks for the info! Not sure what an open bar is though? But good to know I wasn't the only one with this issue. 👍 how did you go about your issue? Did you send back the unit or repair it? Love to know. Thanks my friend.
I would like to hear more about the open bar. Not sure what you mean, but If there is a gap in the armature I can see how the corner of the brush could hang up and wear that corner.
@@baklash6079 I agree. If this was an " oops " on assembly or is there a giant batch floating around with this issue. Really hope I don't have issues with my new G9 whenever it does get here.
@@baklash6079 🤷♂️ was hoping he would have but I recieve my new unit on Wednesday. And will put it to the test. I can tell you if I wouldn't have had my issue It would be my go too polisher. Hoping I don't have bad luck with my new one.
Hi PapaSmurf918, Thanks for the video and also the heads-up. I ordered my Griots G9 yesterday (02/24/2023) and now I'm kinda getting a little worried about it so I have a question for you if you dont mind. Are you still using the Griots G9 and if so have you had any more problems and do you know if Griots Garage had fixed the problem with it intermittently shutting off? Thanks
James what's up man! No problem at all! So yes, I still use my G9 to this day! Still going strong. What my issue was, was the power cord! They sent me a 25ft replacement cord for free and it's been working ever since with 0 issues. It's a great lil unit that G9!!!!
Oh man! Sorry to hear! My issue was my power cord! They sent me a 25ft cord upgrade/replacement and it's been working ever since. The new unit they sent me stopped working again. So I grabbed my g8 power cord and boom! Worked... still haven't had an issue with either machine. Use the 25ft for both g8 an g9🤙🤙🤙
Sanchez... no problem. It's a great starter polisher with tons of power. Just the issue with the power cords. Pick up a 25ft as mine had 0 issues. They sent it to me after my 2nd 10ft one failed.
Well, was about my 4th time using it. Thought it was the unit. They sent me a whole new kit. 2 jobs in the unit stopped again.. took my G8 cord and plugged it in. 0 issues..
Ed, I'm hoping so as well. Love the unit. They were great with customer service. I'll be testing the new unit even harder and making sure to update you all. 👍
Dam man, I thought griots Had this issue worked out. It a power cord problem as my replacement unit stopped on me after 3 cars. Swapped power cords and has been good since. Thanks man!✊ appreciate you watching
@@PapaSmurf918Detail is it really a cord problem? I had same thing happen to me on first use. I'm getting another g9 tomorrow. Where did you get the replacement cord from?
I don't know why is such a big deal that a product is defective Any equipment can be defective from day one, not sure about QA in the factory but just return it get a replacement or your money back The ratio of defects might be low, bad luck not sure I will buy mine and as always try it before Amazon return period expires That's it Thanks for your video though
Henry, to us weekend warriors and enthusiasts it may not be a big deal. However, those who do detailing in a business or mobile detailing business that have a unit go back mid job.... yes, it's a big deal. I actually got a replacement unit and it happened again... for a 2nd time. Turns out it was the power cord however still... some can't afford a replacement unit and loose 2 days of business waiting for a new one. I Mean, I just try and put myself in that environment and I'd be mad. But, like I said. I was fortunate enough to have another unit to finish the job I was on when it failed. Had I not... I'd be a week before I could finish and the truck would be 1/4 done😄😄.. I thank you for taking the time to watch my friend! 👍🤝
404 I haven't had a chance to use the M21 yet. Just the M15Pro. Not even the series II.. and ehhh... I have been having issues with it stalling. It's currently on it's way to Maxshine to be fixed or replaced. I know Brian ( Apex detail ) uses his I think that's what it is and he likes it I guess. I'm honestly about to but an M21 if need be for a boat job I may be tackling next week if Maxshine doesn't get me mine back in time lol.
Oh no...both Griot’s machines (old versions) did this to me so I got the new versions and the same thing! 😟. I haven’t run them yet but it sounds like I’ll be returning these too.
John that's crazy man all of them?? I'd definitely contact them. Fantastic customer service over there👍 sorry to hear you had this issue. Appreciate you tuning in 👍
Yeah...the 6” & 3” (old versions) were duds right out of the box. Sent back and got another set of duds. Then, I traded up to the G8 & G9 but haven’t run them yet. It sounds like these quality issues still exist. Griot’s customer service is phenomenal but if the products are junk then I don’t want them.
@@johngreen2510 oh ok I gotcha! Shoot I've ran my G8 through plenty of vehicles.. love that thing. My G9 is a torque monster and a great unit. The issue is in the power cords. When I had my issues.
Griots torture tested the G9 so I'm not sure how they are failing so early and in just use but happens I guess. I saw one video of them holding the cord and spinning it like a helicopter. I've been a fan of theirs for many years so I am concerned but know they will take care of the issues. I get mine tomorrow and it better work. :)
Kevin, 😄😄 I'm not sure why it is they were failing. Hearing it's a cord issue but idk. Griots took great care of me got me a new unit. Just haven't had the chance to play with it yet! Lol I loved it though. Very user friendly and comfortable 👍 let me know how you like it once you get yours!👌✊
Ryan, it crazy they are still having these issues! Glad they got you a new unit👍 since they sent me my 25ft cord I've had 0 issues.. appreciate you taking the time to watch!
@@PapaSmurf918Detail yeah thank you and you are very welcome. Are you saying iI should order the 25 ft cord? I mean it would be better over having only 10 ft anyway
@Ryan Azevedo I'd absolutely recommend the 25ft cord. It's plenty long. I can almost plug it in and not have to move it to another plug like the 10ft one. 🤜🤛
I told FAB on his channel that I'll be getting the G9 tomorrow. Let's see if it can hold up in my shop. Main use for it though will be for light polishing and to apply waxes. I'll also use it to train my staff as needed, it just seems to fit in tour hands well. Thanks for the bad news. Ha
@@PapaSmurf918Detail Well....... Threw a pad on it, plugged cord. Guess what? It works. Ha Seriously though I like it already only working 2 hours with it so far. I figured I'd spend a few minutes with it to test it and go back to my Flex being I'm doing a paint Correction on a thrashed F-250. After working on the hood with the G9 I decided I'll use it for the entire job first complete test. Thoughts from a full time detailer. Balanced I head FAB the magnificent say how well balanced it was and he was spot on. Comfort Love the design of the G9 meaning no matter where you grab it while working with it it works, important for me because it's nothing for me to put in 12 hour days and need fresh grips as I go along. Powerful I'm running speed 4 1/2 and this darn thing will not bog down on me. Plenty of power even for the seasoned detailers who do it for a living like me. Also has a ton of torque, plenty. Heat issues None so far, the built in fan to keep the pad cool works very well. Griots are geniuses. I felt a little tiny of warmth around the housing but not an issue. Cord is not like most plastic type cords. It's made of a good quality rubber which will help a lot keeping it in its form. Vibration I tried it on speed 6 which I never run and felt some which is normal for a 1000 watt high torque machine. Nothing to talk about under speed 5 Over all experience It can be beat for around 160.00. Question is will it totally replace my Flex 3401? No because in my opinion the Flex is a workhorse and a money maker but I'll have my hands around the G9 often.
@@MrRedex88 that's awesome man!!! I agree 100% with your views on the G9. Thank you for the follow up!! To me it's a great little machine for the price. Glad you like it my friend. 👍👍👍
My g9 took a crap after 3 weeks of daily use. I changed the brushes and nothing. I think it's the trigger switch. Took the body off, cleaned everything and checked all the connections and it started working again, cut 2 panels now it stopped working..
Joe, sorry to hear this however the issue is with the cord.. I don't see why they have not addressed this issue as I have had not 1 but 2 cords fail me..
Good evening guys. i watched several of the videos on the G9, and I'm excited about purchasing one. But i would like to know if after all this time the flaw that was being experienced has been corrected, because I am from the Caribbean and it's not that easy in shipping stuff back if there's a flaw. It's way costly. I have the G8 which so far there's has been no issue. Awaiting response from you guys
Hey man! So, the issue here was in the power cord.. since then, I've had the cord that came with the replacement unit go bad again. This was a while ago. After that second one, they sent me a free 25ft cord. I've had 0 issues since with the cord. I use it with every polish I do on my G8. I say go for it! The only other issue I know people have is the lock button pops off. BUT Griots has absolutely top notch customer service and will always take care of you. Hope this helps!
Haha I'd absolutely love a new Milwaukee polisher 😂 unfortunately the 500+ price is out of my range. Lol I jesr they are fantastic. Thanks for tuning in!
@Snowy Bear If I had batteries already I'd no doubt be buying one. Unfortunately I need the works! I mean I have a drill from Milwaukee but the battery is tiny.. it's not enough to power that thing haahahah
@@PapaSmurf918Detail Ah I see. I decided to invest in Milwaukee tools after I had come into some $. I have quite a bit now but not ridiculous. The M18 batteries really are the best, light years beyond DeWalt. With a polisher it really helps not having a damn cord slung over your shoulder. Once you go M18 you will never go back.
@Snowy Bear oh most definitely.. I have the flex pxe80 and I'm in love with the fact I don't have a cord over my shoulder! If i got the Milwaukee all my other polishers would collect dust🤣
I'm glad this isn't one of those "this is junk cause it broke" videos... What matters is Griot's is fixing it without making it a hassle for you. They are working with a new manufacturer and the G9 is a brand new product so they are probably just working out a few kinks. Have you seen the new G8 2"-3" polisher? It looks really nice and has a 700W motor, I would probably get one if I didn't have a Nano ibrid. Thanks for the review! Cheers!
Bps thank you!! When it worked I loved it. And you are right, no questions asked they got me a new replacement. Definitely gotta expect some little issues and all that matters is they seem aware now and are fixing 👍👍 I did der the g8!!! 2 " and 3" is nice that's included. I'm actually thinking of pulling trigger but my little HF one is going strong. Once it takes a crap I'll opt to upgrade👍 appreciate the comment AND the Sub!!✊ take care!
I was just about to order the G9 and I seen your video.... I'll have to call Griot's to see if they repaired the brush problem because I won't want to waste time sending products back and forth....and I don't know of any other good alternatives
Yeah, was unfortunate that it happened. However I believe they corrected the issue and the G9 v2 which I think should be out. Still a nice polisher though! Another good budget friendly one is the M15 Pro series II From Maxshine. 👍 thinking of doing a video featuring both of them cause a lot of people ask which one M15 pro or G9.
I bought mine after watching your video unfortunately I bought it off Amazon. It was really cold so I waited over a month before I used it. I was right in the same spot you were in the same thing happened.Unfortunately I was over my month return with Amazon. I’m going to call Griots see if they can help? If I have to eat it I am going to switch brands. Really irritating had to finish the rest of my truck with a 3 inch.
Aww man not good!! I'd for SURE call Griot's and let them know what happened. They have great Customer service👍 sorry you went through and HF as to finish with your 3 inch polisher! Mine ended up being the power cord!! Happened a second time as well. Had to grab my g8 cord and worked just fine after.
Kbs, no problem my friend. I was a little bummed not gonna lie cause I love the unit. Very comfortable and lightweight. But, what matters is I'll be getting a new unit and be putting it to the test. You sometimes gotta expect when a company releases a brand new unit. Sorta like a new car. They will have there issues but its up to us to test and find these issues so they can fix and correct issues. Thanks for commenting! 👍
@@PapaSmurf918Detail I’m happy to hear that you’re having better service out of the current G9. Doesn’t surprise me that it was a power cord issue; the quick disconnect is nice, but in a place that will get a lot of wear from movement. Best wishes for success in your business and channel.
That happened to mine twice I sent it back to the Manufacture they sent me a new one tried it twice and it happened again now I’m waiting to see if they switch it again but I’m thinking it’s a problem with the cable
I have been hearing multiple people having the issue back to back. That's interesting. Well now I wanna test mine to see if it will fail. Thanks for the comment man i appreciate it!!
I’m looking to buy a DA polisher as I want to upgrade from the Porter Cable 7424xp polisher, I was looking at the G9 and the GG6 polisher but I’ve read bad reviews on the G9 so now I’m leaning more towards the GG6.
The GG6 is no longer available from Griots.. the G9 is the new replacement unit. I love the G9 just issues with power cord that are hit or miss.. I'm not fond of the unit itself is great. If you looking for an entry level polisher look into the Maxshine m8s... under 100 bucks and will be more than enough. If you want room to grow and learn.. the M15Pro series II is a great option as well. 👍
PapaSmurf918 I’ve looked at videos on the M15 Maxshine but I saw that it stalled a lot and didn’t run as smooth as the G9. The only thing keeping me away from buying the G9 is that power chord and also the trigger lock as I’ve read people having problems with both those.
@@Jonathan-pr1wo So I have owned the m15pro and yes I had some issues with stalling... Contacted maxshine and they ended up sending me the M15Pro series II.. which I love. Used it on 4 full corrections.. love it. I since then bought the M21proII and have that as my 2. I also have the m15proG 2which is the green one lol. Keep in mind every DA will stall.. that's there design as a fail safe to prevent damage.. I've gotten great results with all 3 of my Maxshine polishers as well as my G9👍
PapaSmurf918 how’s their warranty on the maxshine? if it’s as good as Griots then I will probably look into getting the Maxshine M15. Have you used the Flex 3401 polisher by any chance?
Received a G9 for a Christmas present in 2019. Hardly used it. Today it did the same thing as the video. Contact Griot's they told me I had to provide an account and order number. Since it was a gift I guess the G9 goes straight into the trash. Thinking of replacing the G9 with a Harbor Freight. :(
Mark, have you called back and spoke to anyone again? That's what I'd do. Tell em you received it as a gift. They should honor it. If not, get a new power cord. That's the issue. Not the unit itself. Sorry to hear this... still. Call again and tell em your story👍
@@marktaylor7619 call them man... I would! Speak to someone. I've got the runaround then literally hung up... called right back... and the next person was awesome and my problem was solved
I have G9 I just one time the second time I use the G9 turn on Dow second and shut off then when I start click again it on again but shut of after few seconds I will contact Griot Garage
No problem Jason. Yeah man I'm hoping. I mean we will definitely see as ima put my new unit through some abuse. Hope it hold up and proves me wrong. Take it easy bud!!
John, great to hear! My issue was the power cord. They sent me a 25ft replacement for free and it's been good since 🤙 thanks for taking the time to watch!
Dennis, thanks for commenting. For a first Polisher out of what you listed. Money not being an issue. I wanna say the G9 but due to the issue I've had and a few other people have had I'm leaning twords the M15 pro. Keep in mind the boss g15 and m15 are long throw polishers. If money is not an option the boss g15 is a winner for me. I have not used it so I cant speak for how loud/smooth/heavy it is. I love the G9 it's very light and easy. If it weren't having problems. G9 all day for a first polisher. Hope this helps man.
PapaSmurf918 thank you for your reply. How often do you polish your cars? If I invest in a $300+ polisher, I would like to “use it”. Since asking you a question I noticed the Rupes brand. At $400+ I’m wondering if that’s worth the $.
@@dmtimko I don't polish often at all. Each time you polish your removing clear coat, and the thinner the clear coat the less it can protect. You want to remove the least amount of clear you can when compounding or polishing. I've polished my GSX 2 times in the 2 years I've owned. I hear the Rupes are aweosme. I just can't justify spending that much unless I was detailing daily then I may consider that investment. Even with the Boss 15. Shoot, I have gotten fantastic results with my Harbor Freight chicago electric 50 dollar polisher😄 I loved the G9 up until it broke lol. I love my M15 pro as well. Both the G9 and m15 have gave me awesome results 👍. The m15 pro is a little quieter and smoother than the G9 but stalls easier than G9.
Just bought one last month, haven't used it yet. Do you know if this is an issue that was addressed given the amount of problems with the cord? In other words, is it likely I have a bad cord or did Griot's make the adjustment with current models?
John, I haven't been hearing much about the cords failing recently.. so I'd love to hope they sourced a new manufacturer 👍. I've had 0 issues with my 25ft they sent me in replacement for the one that went bad.
Based on this issue with the G9.. Do you still recommend the G9 over the Maxshine M15 Pro 2? I’m leaning towards the Maxshine or saving up for a Rupes now.
Dr. Knight, what's up! Yes, I've gotten a replacement unit and have had no issues with it. Plus, they came out with a version 2 of this machine where the fixed any issues including the cord which I honestly think was the issue with it cutting out. I just did a video on the M15Pro vs G9.. still I'll grab the G9 over the Maxshine.. but the Maxshine is not a bad but whatsoever.
It's nothing crucial to the machine at all, one thing you guys have to understand is those brushes are make out if carbon and something else. This is what happens to brushes all the time sometimes later than sooner it's not a major heartache or anything bad just replace the brushes. The machine should've came with a set but if not order a set and keep a set handy just in case it happens. It's normal wear and tear and how the machine operate/work
Agreed. It literally takes about 5 min tops to swap brushes.. normal wear and tear. In this case it wasn't the brushes that were the issue although one was chewed.. it was the power cord that was my issue and STILL is an ongoing issue with these quick disconnect cords. My replacement units cord already failed me after 4 or 5 jobs. Lol they need to get a handle on this asap.
My G9 has done the same thing. I used it on my 2016 black Honda Civic and when it got warm I had to let it cool and try again. I have 2016 black Tahoe I need to use it on. I used all Griots products according to their instructions. I feel like it has to do with the rubber trapping in heat or acting like a insulator. Metal needs air to cool?
From my understanding it's a cord issue. I've had another go bad on me on my replacement unit. Grabbed my G8 cord and boom.. all good!! The G9 has the fan cooled counterbalance.. mine doesn't get more and like warm. They need to fix that stupid cord issue cause I know people to this day who have had issues.
Thanks for the heads up. Also I like your attitude of stuff happens. I exchanged my G6 for the G9 recently but now that winter is here (and I don't have a garage 😖) I will have to wait until Spring to use it. Again thanks for the sharing ✌️👍🇺🇸
No problem man! Yeah, It wouldn't be right to start bashing Griots when I know first thing that stuff happens.. good thing is they didn't question me, and got a new unit out to me. I'm with ya on winter killing my vibes!! Just when I started getting really into products! Lol I do have a test hood in the garage I'm going to hopefully find some time to play around with some products. Take it easy my friend!!!
Wayne, my issue here was the power cord. Since this video. They sent me a whole new unit.. worked great for a while then I had it stop again. I also purchased the G8 in between getting warranty replacement. I took my G8 cord and plugged it in and it worked just fine. Contacted griots and told them this is the 2nd unit and it is the cord. They sent me a 25ft Cord free! Been using that cord since with 0 issues o either machine!👍👍
I appreciate your info and knowledge about this polisher. I’m ready to buy one for myself for my personal vehicles. Which polisher would you recommend for a weekend warrior now that you’ve experienced the G9? Is there a better one out there for the price?
David, thank you I appreciate that! For the weekend warrior the G9 is absolutely perfect.. I'd just recommend buying the 5" backplate to go with it instead of the 6". Also, at a price range of 150 is not bad. Are there other polishers that will get the job done at a lowerprice.?. Yes, Maxshine aka ( shinemaster ) has a M8s.. which I believe you can find for under 100 bucks. Great entry level polisher to start on. Plus, once you get comfortable with that you can change out the backplate to 3" then step up to a G9 or something similar👍 this way you have your dedicated 3" and your 5" . Swapping back plates although sounds easy gets very tiring after doing so in the middle of job lol. Hope this helps! Any other questions feel free to ask away!! Take care!👍👍✊
@@davidmiller4578 No problem at all. Beginner polish/compound, I started with Meguiars Ultimate Compound/Polish. Price isn't expensive at all and you can find it at just about every parts store out there. 👍👍 from there I went to Griots Garage Complete Polish/Compound.. those are also available on the shelf at autozone or pepboys.. also Look into the Boss Creams from GriotsGarage. It's a very nice system. 👍
PapaSmurf918 another question and thanks for your time. Why switch from the 6” to the 5” backing plate? Also will you send a link to the maxshine polisher? Thanks a lot.
@@davidmiller4578 Not a problem man! So most commonly people switch for the smaller footprint of the backplate. It isolates the power to a smaller area and will help put the power to the paint easier. It's also a little easier to get into certain spots with a smaller pad. 6" back plate would be ok for instance like a Van.. big flat panels where you could cover more surface area. Hope that helps. As far as for the link www.maxshinecarcare.com/product/maxshine-m8s-dual-action-polisher-with-compounds-grey/ Here is a great starter kit that comes already equipped with a 5" backplate and comes with a few pads as well! Check it out, it may be something you like. And feel free to ask anything my friend. If I can help, I will!
It's a solid unit! The G8 I've had has not had any issue whatsoever! Love it.. the issue is actually the power cords!!! Not sure if they have corrected this issue yet but I'd like to hope they have!!!
Thanks for the review. How's the G9 holding up after the new cord? I'm wondering if they have fix the problem and going to pull the trigger or wait longer.
ROI, so far since my replacement unit I gave corrected 3 cars and on the 3rd the polisher stopped working. I said wait a min!!! Again,? I have the new G8 as well but never used the cord with the G8.. so I grabbed my G8 cord and it worked just fine. There problem definitely seemed to be in the cords! And, I noticed my G8 cord is slightly different so I believe they have taken note of the early G9 cord issues and corrected it. I wouldn't worry. Since swapping cord it's been doing fine 👍
@@PapaSmurf918Detail seems to be an intermittent issues going on and hopefully it'll get corrected soon enough. I noticed that Autozone now carries it for $159 and it comes with 3 in 1 liquid wax and 6" orange pad.
@@roin1564 Yeah, I'd imagine and hope they corrected it. I'll know in time. 🤙 I saw that kit and it's not a bad kit at ALL! they also sell a g8/9 combo kit on there site for 300.. super legit kits they have with the G9 too on there site.
Larry, I did not. But it wasn't the machine it ended up being the power cord.. they send me a 25ft replacement and to this day haven't had an issue.. I know they had early issues with the cords for a bit.. bit I can say both my g8/g9 still going strong.. although u don't us em them daily
Id say for the money and size and all that. Id go with torq. I know CG isnt the best company but Torq is an absolutely amazing machine man. I have a 10fx n that thing is built to last. U can change n grease things easily. The digital display, eh, i havnt had an issue with it. Its quiet n doesnt vibrate at all to me. I know if i used a rupes or flex id say man this is better, but small variants in vibration do not make a 250 dollar difference to me at all. It turns on everytime i go to use it. However if i had that machine. Id clean it up. Order a new one, pack that one into the new box. N send it back n get my money for the fist one. If u still want that. My opinion when u put more into how something looks n it doesnt function properly ur a crappy company. Like fiat for instance. Yeah a Ram looks good. Here in pa they rust in 2 or 3 years, unacceptable.
I have never used a CG torq.. but I have heard they are good. Since this I got a replacement unit and had the same issue. Turns out it's the power cord.. not the unit. The unit it still stout... I'd still recommend it but after this I have acquired Maxshine M15proII, M21PROII, AND PRO G ... and love em. Haven't touched my G9 since. Nothing against it. I had a good amount of cars under that thing but my maxshine polishers have done me well 👍👍 appreciate you tuning and and the feedback my friend!!!!
Appreciate the sub!!! Yeah, I had another cord go bad. Good thing I had my G8 Cord cause it worked with that. And they sent me a 25ft cord and it's been working great. Appreciate you watching!
@@PapaSmurf918Detail Here somewhere... Np Koo, cuss i was about to purchase a 3 inch back plate for my g9. Im new to this stuff also. Started working mobil detail not to long ago;
Chris, I'm really hoping it's not a big issue but I knew these things were going to fly off the shelf so I felt the need to make this video. 👍 please keep us posted with your thoughts after you get some time with the machine. Try to not let it sit the back of your head. Don't expect it to happen. Will take the fun outta the machine and experience. Take care man!!
Good Morning any updates on G9 ? Saw on AG forum griots coming out with new G8 replacing their current G3 . Really sad to read on your comments about individual going thru 2 G9 :(
Morning! I did recieve a brand new Unit from GG. Still in box have not gotten the chance to put it to use. I saw that! Its available on there website now! Looks sweeet!!!! Really seems like a big step up from there previous model 👍👍 and yes going through 2 the exact same problem has me slightly worried. But, once I put it to use I'll for sure keep you and all my subscribers updated 👍👍👍✊
I'm not 100% sure of this yet. I'd contact them if your going to order and tell them your concerned about issues and ask if they have the updated v2 available. They said few months into 2020 I believe.
@@chrissimon8403 Chris, oh ok! Yeah give em a call. I believe it was a problem with the power cord they were having but I could be wrong. Keep me posted! I got my new unit and used it only 1 time. Will be using it tonight on a C10 paint enhancement so hoping it holds up
My G9 let me down. Put my finger on the trigger to release trigger lock and it was stuck. Looked at the lock button and it was gone. Spring probably sprung back to China.
Larry, sorry to hear this! Seems the cord and lock are the 2 main issues.. I think they may have rushed into release with all the new polishers. I love my G9.. but they need to address these issues. Instead of opting to cut corners and save money. Not a good look.
@@PapaSmurf918Detail Very good point. I used a spring that I had laying around in my arsenal of junk to temporary fix the switch lock so I could finish the job. The machine lacks in quality but, I do like it. I'm going to request a new oem spring from GG. I'm thinking about purchasing a G8 for the smaller areas. Anyway, "Have fun in your Garage repairing your DA polishers"!
If I were you. I'd send the whole unit back and tell em you want a brand new unit. They will replace the whole thing. 👍🏻 I don't wanna have fun repairing my G9 😂😂😂
@@PapaSmurf918Detail So it turns out GG doesn't send you a shipping slip when doing a swap out? Maybe they have lost too much money on their defects? They can't afford it! I think not!
PROBLEM WAS SOLVED!!!
Problem ended up being my power cord. After a replacement unit was sent it stopped working as well, I also Purchased the G8 so I took the power cord fron my G8 and it worked no problem. Contacted griots and they sent me a free 25ft cord and since then it's been working fine.. still to this day works with the 25ft griots power cord.
Ya, mine got stuck in the on position (trigger lock not activated) so unplugged after fiddling with it but then after plugging back in…….nothing. But I think it is my power cord maybe since the instructions make a point of gauge recommendation for the unit. Either way pain in the azz.
@RizztrainingOrder Luckily I've not had issues with the lock button. Heard they pop off to. 🤔 just used mine last weekend too. Sorry your having issues. Have you contacted griots?
Great video!! I scrolled down on the comments and I saw someone post that Griots has a lifetime warranty. So I called them explained to customer service that the polisher kept cutting off on me and that I have bought the polisher over 2 years ago. The gentleman on the phone told me to go to their weans download a copy of their return policy. He told me that they will replace it with a new one !!!! I totally agree with everyone, Customer Service is second to none!!!
That's AWESOME! Very glad that they are taking care of you! There customer service has always treated me right! That's so awesome.. still have my G9 btw and it's going strong! Really appreciate you taking the time to watch! 🤙🫡
Great review! I too liked the G9 A LOT. However, I encountered the same problem with 2 machines, back to back. Griot’s customer service is second to none. Both of the machines failed 1st use, straight out of the box, after only a few hours of use each time. Both machines failed the EXACT same way depicted in the video. Let me add a disclaimer, I’m new to this whole scene, BRAND NEW! The G9 was my 1st machine ever. I bought it based on reviews and the fact that it’s made to be user friendly. With that in mind, the machines were NOT abused, overheated or being used improperly. Yes, technique issues, being new, but nothing out of the ordinary for a new weekend warrior. Again, my machines failed the EXACT way they did in the video. Honestly, this video makes me feel a bit better. I really like the machine and the Griot’s people were great with both returns. I decided to go in another direction unfortunately. I hope they fix the issue with the line. The customer service alone is worth another try down the road.
Michelle, first all thank you for commenting!!! 2 machines?? That's crazy. The same way. Its unfortunate because I truly love GriotsGarage but I mean facts are facts. I'll be putting my G9 to the test again once I get my other unit. The Griots customer service is indeed fantastic but I don't wanna be on the phone with them returning another G9. I sure hope not. If you don't mind me asking what route did you end up going with?? Appreciate your comment. And I hope my viewers get this info as well. O spoke highly of theG9 based off of initial use. But as you said the first car I did I had that cutting out problem.
PapaSmurf918
I went with the Rupes 15mm, Mark 3
@@michelleyum4157 awesome. Thank you. Let me know how you like it and how it handles body lines. 👍👍 good luck on getting into this polishing stuff. Let me know if there is any way I can help! Take care.
Griots is hands down the best company I've dealt with and there return policy is unbelievable
and will litrally give you a brand new one even if its ur fault. That being said I've done 100+ corrections and countless hours with the g21
griots 6 inch, 3 inch etc. cant wait to get the g9s either . And don't believe what people say about it being in china vs rupes its way stronger and better then the rupes
but I still use both tools.
@@MyDraw They were awesome. No questions, took it back and shipped me a new unit👍👍 hey I love the G9.. very comfortable and lightweight. Great little machine. Heard on an interview at SEMA that the G9 version 2 has even better gears and upgraded fins on counter balance for cooling. So I'm hoping I got a the " v2 " G9 lol. Appreciate the comment 👍✊
I am so glad to see someone that gives a company a chance to make things right and not bash them.
Thanks man! 👍 yeah noting good would come out of that. They have always been good to me so I had to let them make it right. Turns out it was the cord all along... they sent me a 25ft cord for free and I've been using it every since. 0 issues 🤙thanks for taking the time to watch!
@@PapaSmurf918Detail nice to know. I just ordered myself a G9 so I might be placing a second order for the 25 ft cord. I ordered orange and black pads (never worked with a machine before, always detailed my car by hand) now I just have to figure out what products to use on my car. It’s in pretty good shape for an 08 because I try to stay on top of it but it does get some swirls just from washing and wiping down.
I will be going through your videos as I am a new subscriber
@C6whatever Appreciate the sub man. Absolutely, I have a polishing 101 video that may be helpful. The black and orange pad are a great way to dive in to machine polishing 👍 please feel free to reach out if you need anything!
I too grabbed this machine shortly after it's release. did one complete enhancement on my 2014 Ram. Absoulutley loved it! Fast forward to a week later working on a 2003 Black Mach 1 Muustang. Did half the car and it completely shit the bed. I called Griots and told them my problem they couldn't be anymore helpful and sent me a new one. Time will tell but the weather put the brakes on for now. Will report back when the weather breaks. Thanks and good luck!!
Rich! Sorry you had the same experience as I did. As well as multiple others! I did love mine as well. Griots got me a new unit just haven't had the time to put it to use. Griots didn't question me at all. And got my unit out in a good time. Love the customer service. Please do keep me updated my friend! Take care, and thank you for commenting 👍✊
If there’s one thing I’m learning from this video is griot has amazing service . And as good as this polisher is when it’s working. I want to keep giving them my service as of now. Thank you so much for the update!!
I couldn't agree more! They always take care of me man. Really second to none with customer service. Appreciation you taking the time to watch!🤜🤛
No questions asked, lifetime warranty, easily priced, Griot’s Garage is the GOAT.
Glad to see your patience and perseverance/loyalty with the G9 brostapo.
I like to switch on and off between the G9 and the cordless Milwaukee 15mm DA.
It keeps polishing fun and cathartic.
To the point where I don’t need music, just the sound of the machine keeps me in tune.
That never happens, I’m a audiophile, am I the only one who thinks polishing is cathartic? The G9 plays a big role in that.
Thanks man! Hard to beat the Griots warranty. They took great care of me so 0 issues there! Still have my G9 and still use it here and there especially on enhancements and wax applications 👍👍 your not the only one! 🤣 appreciate you taking the time to watch!
Since the damage was to just 1 brush, my guess would be the brush/spring assembly itself was defective/out of spec when installed since both brushes run on the same commutator. If it was both brushes then I'd guess the commutator had a defect. I'd blow out the hole and install a new set (after inspecting) and see if it cured the problem. You can still send it back but then you'd know what happened since if it's the commutator it will do the same thing to the new brush.
If I got a new G9 now, I'd inspect the brushes before even turning it on just to check... I am an EE but not an electric motor expert so this is my educated gut. If folks aren't sure how electric motors work I can try to explain it but will spare you guys my ramblings otherwise.
Bigoldog, what's up my friend! Thank you for the input. Much appreciated! I hope that my subscribers can take some away from the video and this comment. The other brush had a little marring as well. Idk I almost did just blow it out and put in another ste but I didnt want it in the back of my mind that the unit may cut out again. Lol I just wanted a new unit. I didn't think I'd have to inspect brushes out of box. Granted I've never even had to replace a set on any polisher before. Still fairly new to the polishers and what not. But I would love to know how the motor and brushes work. Never one to turn down knowledge of anything!.👍👍 appreciate you man! And I'll definitely be keeping you updated on the new unit✊ take care my friend!
@@PapaSmurf918Detail This is one of the best overview of how electric motors work and are made ua-cam.com/video/onjFFoOC_yk/v-deo.html He goes through all the motor types in his other videos.
@@kikcodog thank you sir!👍
@@PapaSmurf918Detail You're welcome. This should also help (see the picture with labels) with what Scott was talking about below. The copper bars on the commutator (part of the armature) is what I think he's talking about. Since both brushes were marred, one of those contacts must be raised or something...www.groschopp.com/how-to-check-a-motor-armature/ as you'll see, brushes ride on the commutator sending current down successive coils - as the armature spins. That creates a magnetic field that opposes a magnetic field created by the stator (non spinning part of the motor inside the housing) that creates the force to spin the rotor - aka armature.
@@kikcodog BOD!!! man, this is old and a late reply but I have not been getting notified on ANY replies to replies on comments!! Appreciate the information my friend!!
I just used mine for the first time. Still learning it. Fair video. Glad they stepped up right away to replace it, no charge.
You'll get the hang of it quick. The more you use it the easier it is. 👍 yeah, Griots customer service is top notch. 👌 not saying you should depend on them, but they have always taken care of me! Appreciate you watching man!🤜🤛
That’s really good customer service like you said. I’m glad you waited to post the video until after hearing from Griots so we could hear how they responded. Others may jumped straight to bashing. Since it’s a new product, they could still be ironing a few kinks with it. But as long as they stand by their products, it won’t stop me from buying one. Great video and looking forward to the update!
Ryan, exactly my thoughts my friend. It's a all new unit from ground up. I'm not the one to bash right off bat. Kinda feel like it's up to us to put these things to real world testing 👍 was happy with the customer service. I absolutely love the G9 and it won't stop me from using my new unit at all. Who knows maybe they will see this and take a closer look at the issue. I'll definitely keep you all posted!!!👍 take it easy man.
nice to see them standing behind that life time warranty you handled the situation very well as well
Thank you! Yes, griots customer service has always been top notch. With me at least! Appreciate you taking the time to watch!🤙👍
I was doing paint enhancement today and my G9 starts but stops after 2 seconds so i couldn't use it at all. I am calling them tomorrow. Thank you for the video.
Hope they take care of it... mine was the cord! Not the unit! Lmk what happens. Thank you for watching!
@@PapaSmurf918Detail Thank you! I'll give you an update.
I just recently bought one and it was cutting out exactly like you said, I took it back to the store and picked up another one at a different store and it works fine as of now. Makes me think there's some problems with their switches.
Yeah.. mass production of these there is bound to be duds.. however I think it's the power cords. That's what happened to mine... they sent me a 25ft cord for free and haven't had a problem 🤙 appreciate you tuning in man!
Eric I know this is 4 years later, but I'm going to check my G9 for this. One note on Griots' CS. I had an issue with my Boss Foam Cannon and they replaced it no questions asked. The only thing is, for me, they gave me a warranty slip and an address and I had to pay return shipping. I had the new one in one week.
Not a problem! Long as I see the comment I reply! Definitely! Also, my end result ended up getting another whole unit sent to me... I sent mine back they sent another. That one ended up stopping on me as well... ended up being the power cord! I took my power cord from my G8 and plugged it in and it worked no problem. I contacted them and they sent me a 25ft replacement cord free of charge.. still use to this day and 0 issues!
@@PapaSmurf918DetailThings happen. I just wish there was an easy way to upgrade the grease.
Yeahhhh but it's still not a terrible job to swap it! Lil time and it will be done. Brian ( FAB AUTOMOTIVE DETAILING ) Said it's made a huge difference on his g9
@@PapaSmurf918Detail I'll have to look into it then. I'll see if I can find a video to see the process. My old HF was easy :)
@wescat2 If you'd like.. I haven't taken mind apart and swapped out the grease yet. They say it comes with mobil1 grease. So I just left it. My buddy says it is worth doing it so I can walk you through it. Do you have Instagram??
It’s just the cord, we modified our g9, the contact of the cord to the prongs In the machine are weak. I believe they are working on a cord that connects better to the g9
That was my initial thought along with and few other subscribers.. thanks for the input👍✊ hoping they fix the cord issue
Thanks for the update! Thats really unfortunate. Hopefully its just a unfortunate mishap. I wonder if anybody else has encountered a similar issue? I bought the G9 just this week so it should arrive this weekend. It will be my 1st polisher so i hope all goes well. Ill be using it on a Camry and a dodge journey the 1st weekend i can so I'll be watching very closely for any issues to arise. Thanks again!
Brandon, I instantly thought of you and my subscribers I have been recommending this unit. Felt I had to update you guys. Don't let it sit in the back of your mind my friend!! Have fun with it and like you said just watch out for any cutting out. You will be alright! 👍👍 keep me posted and you've gotta post a video with some before and after photos. 🤘 I'll definitely be keeping you all updated on my new unit as I put it through its tests✊ take it easy bud!!
Hey bud u should start off with the gg6 its a much better machine and the shinemaster m8s is nice too!!
@@PapaSmurf918Detail Hey bud, just received my G9! IMO, For the first polisher I've ever held in my hands it feels comfortable to hold, solid construction, loudness is definitely tolerable, and fairly lightweight. Pulled both carbon brushes before turning it on. Both were similar shaped. Both had a slight concave on the end touching the motor. On both brushes, the ends touching the motor, half on the ends had mars/scratches, i guess from factory testing where the motor had been rotating. Normal looking i guess?
As far as vibration, with the pre installed 6" backing plate with no pad i could feel it vibrating into my hands and arms slightly. I guess i could say similar to a smaller weed eater just spinning not cutting grass. I wish i could compare it better, but at this time i cant think of anything else.
I bought the newer model black GG 5" backing plate and instantly the vibration was about half of before w/ the 6" plate. Much smoother feeling, but still a slight vibration throughout my hands. More vibration near the platypus grip then the handle with both backing plates. When using for a whole vehicle if my hands or arms go numb I'll probably return it for a different polisher.
Soon as weather clears up this week I'm going to tackle some mild swirling on my 2 vehicles and also put some wax on them. That will be the true test. Im going to use it as much as I can before winter sets in and before the 6 month return period so I'll know forsure if its the one for me.
@@brandonalbright125 thank you for updating me man!!! Its definitely muuuch better with the 5 inch backing plate. I've got the older 5 in backplate and I can tell ya after doing that Accord, my hands never went numb. But then again I'm used to my first harbor freight one lol. Anything compared to that is butter haha. Look forward to you putting that thing to use! As far as the brushes that seems normal contact on the motor to me. As long as it doesn't look like you scraped it across the cement I think your ok. I did notice when your on speed 6 it tends to vibrate a little but nothing to make or break my world. Usually stick around 4-5. I just really like how light and comfortable the machine is. Good luck with your 2 vehicles and keep me posted!! Follow me on Instagram if you have one. I'd love to see for before and after photos 👍 my Instagram is my UA-cam name. Take care my friend and have a blast with the polisher!
Dang, hopefully this was just random and not an issue with more.. I’m going to wait until you get your new one and test it out before I order. Might be leaning back toward the M15 pro..... keep up the great work.
I ended up getting the M15 Pro. I was on the same boat as you also, but for that price, you can't beat it. It came in yesterday and when i held it in my hand, it felt like QUALITY haha. Can't wait to use it!
@@Awwstinnnn that's awesome. Its definitely a well built machine. I love my M15 Pro. Do the washer mod for sure. Mine stalls VERY easy. Just gotta keep an eye on the backplate and keep it spinning 👍
Dj.. the m15 pro is a solid machine. I don't think you can go wrong either way g9 or m15. But I'll definitely be putting my new unit to work and I'll be sure to keep you all updated!!👍
@@PapaSmurf918Detail Thank you sir. Will keep and eye out for future videos with updates....
@@dj9151 👍👍✊✊
I am somewhat new to your channel and think you are doing an Excellent job my friend! I have subscribed and started watching all your videos. I was just about to pull the trigger and order the G9 within a day or two...now I am putting on the brakes temporarily. Looks like such a GREAT machine, disappointed to hear everyone is having a problem. Now I would definitely wait to get the Version 2 of this unit. Griots no doubt is coming up with some type of fix for it. With social media these days, this problem can totally ruin their business for this polisher. Please keep us updated on this situation!
Ed, thank you for the kind words!! I appreciate it!!! Yes, its very unfortunate but with mass production like this you gotta expect a few flaws.. good thing is they noticed what was going on and put someone on top of it. I absolutely loved it when using it but I'd for sure wait to get the version 2. Griots had no issue taking it back and shipping me an brand new unit. I haven't had time to put it to work yet but I just acquired a test hood and will be using it to test out some compounds/polishes I have on my shelf soon!! Thank you again and thank you for commenting!!👍✊
thanks for posting customer service experience i chose the g9 over a torq da for the warranty, this is my first da and dont really understand anything else as far as different features of machines, its comforting knowing they got your back and not just take your money that alone makes griot worth it
Roberto, no problem man! Griots customer service is hands down probably the best out there.. it was a great choice over the torq 👍👍 if you have any other questions feel free to ask. I'll help where I can my friend!
@@PapaSmurf918Detail whats a better size pad and why a 5inch or a 6.5 ? Thanks
Thanks for this information. I ran into this exact problem. Today the machine does not work at all. I will call Griot tomorrow.
No problem at all! Thank you for taking the time to watch!
I know I purchased one of these registered it when I got it added the serial number and it has a life time warranty it’s very well made hope you got it fixed or replaced thanks for posting
Griots is great about warranty.. they took care of me both times. 2nd time they sent me a 25ft cord and I have had 0 issues with it. 👍👍 appreciate you watching my friend!
This is why i picked up the Milwaukee M18 -18V Lithium ion cordless, zero issues. Awesome warranty
Hear great things about that Milwaukee.. since this video I've upgraded. However, I REALLY want that Milwaukee!!!!😅 appreciate you taking the time to watch!
@@PapaSmurf918Detail get one bro! Going cordless is a a game changer
@@djrez2107 Man! I know! I have the Flex Pxe80... and I absolutely love the no cord situation... so much less stressful 🙄🙄 I'll for sure be adding a cordless milwakee soon!
I had the same problem with the machine cutting out. It’s not the brushes. It’s the quick connect cord. I took my G9 apart, cut off the quick connection, and hardwired the cord to the machine. The machine has not cut out on me since the hardwire.
Craig, yup!!! Mine was the power cord! They sent me a 25ft cord for free and I haven't had an issue since... 👍 the quick connection is nice but let's be real. That's just another problem area ya know??
So this is totally unbelievable, use the 3” for the first time today and it’s working beautifully. Just before I finish the cord falls out. The small black receptacle in the unit has a brittle black ring that just cracked and that little thing holds the cord in!!!!! Another return!!!!
John, no waaay. See. The issues are with the cord. They sent me a 25ft replacement and I feel they aren much better than the original cords. Sorry you had to go through this my friend!
I just ordered yesterday the G9 and G8. I will sure watch for this issue.
Dan, awesome man. You'll love them both. The issue was the power cord. I really like to think by noe they have this issue resolved. I have the 25ft power cord they sent me and have had zero issues👍. Thank you for watching my friend!
I had the same thing happen. Used once and the next time it did not turn on. Removed brushes and they look fine to me, the downside here is I am no longer in the USA so returning it will be expensive, it'll probably be cheaper if someone can repair it rather than pay the expenses to send it back. 🙁
Check the power cord. My issue was the power cord. I took my cord from my G8 and it worked. Told griots and they sent me a 25ft cord free after they already sent me a new unit. That unit stopped.. Since I've been using the 25ft cord I've had 0 issues. 👍👍
@@PapaSmurf918Detail thanks, I did measure the voltage coming out of the cord and it seems fine,
@blittzz008 I think it's the issue with the quick connect. I'd still try a new cord. 👍👍
Thanks for the video. Helped me with my choice. Griots has great customer service it seems like.
No problem man. Thanks for watching! Definitely have some great customer service
I read a lot of comments and I feel I must have been lucky not to have had problems with mine for so long.. I bought mine in the summer of 2020.. and it just gave out on me yesterday.. I took be blind side pieces off in the middle pieces under the springs were worn.. and when I put them back in the machine..it came back on.. that seems to be the problem with those machines.. I did get about 50 hours of use out of mine before any issues.. I will be contacting them about replacement parts.. it seems to be an easy fix
Roderick, that's awesome you didn't have an issue!!! I have had it 2 times but was the power cord. Swapped cord and was just find for 5 full polish/corrections then stopped again. Got a replacement cord from griots and works just fine. But haven't used my g9 since I got my Maxshine M15Pro series II👍👍
This is exactly what happen to me yesterday during a black gm denali just waiting for a response from griots garage
Hope they help me out if not I’m slowly switching to rupes
They should take care of you.. sorry to hear they are still having this issue. It was the power cord. Tell em to send you the 25ft cord as mine has been working since this video with the 25ft they sent me. Still a great unit just with detachable cord they had to see issues arising. Appreciate you watching and best of luck my friend!
Legit had the same issue come up today. Run a detail shop in Ohio. Love the G9 but last night I was using it to polish a deck lid on a 300C….worked flawlessly….go to do a contract job on a Camaro SS, nothing. Brushes look perfect and the machine is less than a month old. Love the machine, but if it’s going to be unreliable….may just go with Rupes and eliminate the headache/waiting for shipping and replacing. Good video man!
Sorry to hear this man!!! Especially since it was the power cord!!! That's the issue. Had this happen again on my replacement unit. I have the G8 so I took the power cord from that and it worked perfectly.. told griots and they sent me a 25ft cord for free and since then never had an issue. ✊ totally agree, look into the Shinemate Ex620 polisher... love mine!!! Love the G9 too.. as you said if it's not reliable in a shop then gotta do what is best for your shop!
@@PapaSmurf918Detail believe it or not, I just fully disassembled my machine and found that the metal micro switch arm had gouged the inner part of the switch assembly. Chipped off the built up plastic and readjusted the arm….works better than ever!
@Waterboys Detailing that'd great to know man!!!! Appreciate you filling me in on that! 🤜🤛
Great update!! Its a bummer it happened... But its awesome that GG had no problem with returning it👍🏼👍🏼
Thanks Mn! Yeah I was bummed for sure! Just glad I had my M15 Pro to continue on. Very happy with the Griots Customer service. They didn't hesitate to get me a label and to get me a new unit. I'll be writing them a letter in my return box thanking them and that they should take a closer look to make sure the units that are selling like hotcakes may not have this issue lol. Take it easy my friend!
The more and more I think about this the more and more I get excited. Tomorrow I'm going to take my G9 apart and diagnose and find the problem. Fix my G9 if I can and then post a video on "How to fix a Griots G9". I'm sure there are others that would like fix their G9's.
Haha the problem is in the cord!!! From my diagnosis.. check the cord👌
I just got mine, it came with extra brushes.😅 I pray I don’t encounter these same issue.
The unit it great! Lmk how you like it! The issue was with the power cord btw. They sent me a 25ft cord and Still works to this day! Just used it few weeks ago! 👍👍 thank you for taking the time to watch!
That's great Gree-OHS is taking caring of the problem right away. And thanks for sharing with us this could be something to look at and knowing Griots Garage has great customer service. Take it easy bro
What's up Ouzo! Haha man your learning Gree-ohs! 😂 LOL I'm happy they had no hesitation to get me a new unit. And you know ill be putting it to the test👍 my main goal was to just make people aware as I know these things will be selling like hot cakes!!! You to brother!! 👍👍 take it easy!
@@PapaSmurf918Detail still trying to say it right. Lol
@@OuzoLouGarage 😂🤘
PapaSmurf918 I just wanted to give you a quick update on my G9 same issue. Even though I bought my G9 on Amazon and went beyond my one month warranty that Amazon provided, I took your advice and called Griots Garage customer service. I discussed my issues with a gentleman who quickly explained that I should return my G9 to them in Indiana too their return department and they would ship me a new one. He took the time to give me their mailing address and to put Attention: Return Department. He also told me to put that I had bought the G9 off Amazon and why it needed to be replaced on a note inside the return box. I have to agree with Michelle Yum when explained Griot's customer service in second to none. That's one of the reasons I'll be sticking with them for life. P.S. I name dropped your channel to them...lol
David, thank you so much for updating me! That is awesome... Griots is absolutely awesome at taking care of there customers.. they go above and beyond. 👍👍 glad you have great service and I appreciate you name dropping the channel 😁
Thank you! I was losing my mind and on a time crunch. Appreciate you!
No problem!!! Thank you for taking the time to watch!🤜🤛🤝
Yes, these things will happen in mass production and doubt it will be the only one. Thankfully, GG customer warranty is solid and responds without being forever listening to 'on hold music'.
Definitely. Great customer service. And no hold music hahaha. Thanks for commenting 👍👍
Mine did the same thing yesterday. I unscrewed the black caps and those little spring loaded contacts came out and it turned on but when I pushed it down it went back to not working.
Sorry to hear they are still having this issue. Mine ended up being the power cord! If you have the G8 try using its power cord. That's what I did after they sent me a replacement it stopped again. That's when I found out it was the cord. They sent me a 25ft replacement and it's been working fine ever since👍👍
Thank you so much, G9 is what I use.
Thank you for taking the time.to watch! G9 is a great unit an still have an use mine this day! 🤙
I’m here because mine just did the same thing! Keeps cutting in and out….used maybe 15 times….I’ll contact griot’s
Definitely contact Griots Customer Service! My issue here was my power cord! I got a replacement unit an it stopped after 3 times using it. I then grabbed my G8 cord and plugged it in and was working just fine! I called them and told them what happened and they sent me a 25ft cord and been working ever since 👍
This happened to me after a month. I contacted Griots and they haven't heard of this, but they had me send it back and they sent me a new one. Well sent me a new one and it lasted 6 months. Thank God I keep a backup Harbour Freight. I cannot be with out a G9 so i just order a second one. Maybe the third time is a charm
John, yeah, I think they had some early quality control issues with the power cords. I've reviewed my replacement 25ft I've had 0 issues. Although I don't use it daily.. but, still there customer service is top notch. Thank you for watching my friend! ✊
Thanks for the video I have G9 the happen same problem I have to call griots garage
I like G9 is very good machine
No problem. Thanks for watching! Problem was the power cord! Had it happen again.. they then sent a 25ft power cord and have not had a problem. Still a solid unit!!!
@@PapaSmurf918Detail thanks for you helping Im going to order one cable is what im think is cable but I not want buy cable first I search a videos I watch you video is very helpfully
@@rjmarin4889 no problem my friend! Keep me posted! Also I'd definitely check the brushes and just make sure they look good 👌
I have 2 of this machines now. Incase one breaks ill use the other one i guess. Damn it makes working easier. So glad i have them!! Hate the polishers that make my hand itch!! Im new to detailing and g9 is making deatailing way more fun no doubt.
That's great your enjoying these G9s... 👍 yeah vibration itch is no fun! Haha appreciate you watching man!👍
I had the some problems but it was the power cord . Replace it and it started working fine again
Exactly what I found was the issue! Theu sent me a 25ft cord for free after my replacement unit stopped as well. But I grabbed my cord for my G8 and it worked just fine. So, since it's been working fine👍 appreciate you taking the time to watch!
Good to know on my second machine both have encountered same issue. Got the first one and it died about halfway on a Corvette and thought maybe it was just the machine. I returned the machine and got a replacement and finished up the Corvette. Now I'm working on a 2019 Bmw and got halfway and it died. Going to look for another option I guess.
Sorry to hear this my friend! Unfortunately it's a power cord issue that was the problem. Loved my G9 but to me they should have had that taken care of asap... since this video I've purchased The Maxshine m15proII, and M21proII.. love them... haven't used mu G9 since. Not bashing the G9 cause it's a great unit. Just shouldn't still be having this issue. I do, however use my G8 on Every detail and I love it. No issues what so ever.👍
So sorry this happened to you. However, tremendous Customer Service by Griots. At the end of the day, they are taking care of you.
Paul, they absolutely took care of me. There customer service is top notch. Glad I had another polisher to finish the job 👍👍
@@PapaSmurf918Detail Yes. A fraudulent like yourself will always have a few polishers... If not more. The G9 saga continues. Good luck and continued sucse$$!
I wish they would make them brushless. I was hoping when this came out it would be...
Kevin, I agree. I wish when they get the machines they diagnosed the issue and let you know why it failed. Be it the cord, or something else. Would ease my mind a bit
A known problem with the G9 at first.
Any new product will have a kink or bug, but be quite certain Griot's will always make it right. :)
Paul, for SURE! Any new release in a mass produced product like the G9 you gotta expect a few kinks. They made it right and have one of the best customer services out there! which is why I love Griots so much! thanks for tuning in!!
I’m finding that there are problems with most dual action polishers. I recently bought the maxshine pro 15 and had constant stalling problems. Only solution is get a direct drive polisher which are expensive. Going back to the old reliable hand polishing. Looks just as good. The mechanical polishers are over hyped
David, yeah u had issues with my m15pro as well... stalling way to easy. They sent me the series II and man what a difference.. its gotten me 15+ cars done and continues to plow through what I throw at it. Just picked up the Shinemate ex620 15mm though. The new big boy everyone is absolutely loving👍
I did sanded the brushes to make them flat and it fix the problem
Michael awesome that it fixed the problem! I had a power cord issue that stopped mine from working. They sent a new 25ft replacement and it working great. 👍 thanks for watching man!
Papa Smurf! Thanks for the update brother, I was actually going to pick one up tomorrow.
And I know GG's warranty is 2nd to none, I'm going to pull the trigger on the flex 3401 instead. I realize it's not a free-floating DA and there is a learning curve with the reverse rotation. But I do like the German quality. Again thanks for the update.
No problem!!. Nice man! I have heard nothing but good from the Flex units. I'd love to get my hands on one, one of these days. Learning curves are the fun part 👍👍 lmk how you like it when you get it. Appreciate the comment!✊✊
I think people overdo the reverse rotation. I always forget it does. It is my go-to machine. I've tried Rupes, Griot's BOSS, Meguiars mt300, pc, etc. I still own most of them, just to switch it up. But two of the 3401s is what I mainly use. My suggestion, I stead of thinking about reverse rotation, focus on keeping the pad flat
@@bbdetailing9123 that is a great tip. ✊ appreciate the comment.
Nice update and sounds like they treated you right! Their customer service is top notch. Very interesting though.
Thanks man. Ya, they didn't even question it. I'm not mad at all. You can't expect every machine to be flawless.all that matters is I'll have a new unit to put to test. You know ill keep you updated!!! Take it easy brother
It was the power cord on mine. I noticed that the plug that goes into buffer appeared to be very similar to a computer modem or monitor power cable. I have quite a few of those cords lieing around so in about 2 minutes on the bench grinder removing enough of the cord plug where it would fit. Just finished up a C4 Corvette with no cutting off. Hope this helps someone, somewhere, out there
God Bless
Thank you for that!! Yup it sure is the cords!! I been through 2!! So far 3rd times a charm!👍👍 a great little unit! God bless as well and thanks for tuning in!
It better to catch it early rather then later. Hopefully it's not a continuing problem. Thanks for the update.
What up Michael.. yeah, better to catch it early. You are right. Hoping the new unit will hold.up!!
@@PapaSmurf918Detail griots makes excellent products. Mass production of anything you'll have a few mess ups. Hope the new one holds up for sure. Just take the brushes out and inspect them before you run it the first time.
@@michaelcampbell01985 they do make great products. It's like when a car manufacturer releases a new car. They will have issues. I'll inspect new unit and the put it to work. I won't let it effect how I see the polisher. Always give the benefit of doubt before I jump to bashing. 👍 shoot I hope they see this video and take a little closer look at the new units being made as well.
The Armature within the unit has a open bar which caused the issue with the brush..
My G9 did the same
Scott, thanks for the info! Not sure what an open bar is though? But good to know I wasn't the only one with this issue. 👍 how did you go about your issue? Did you send back the unit or repair it? Love to know. Thanks my friend.
I would like to hear more about the open bar. Not sure what you mean, but If there is a gap in the armature I can see how the corner of the brush could hang up and wear that corner.
@@baklash6079 I agree. If this was an " oops " on assembly or is there a giant batch floating around with this issue. Really hope I don't have issues with my new G9 whenever it does get here.
PapaSmurf918 can you get Scott to elaborate? I want a G9 , BUT............
@@baklash6079 🤷♂️ was hoping he would have but I recieve my new unit on Wednesday. And will put it to the test. I can tell you if I wouldn't have had my issue It would be my go too polisher. Hoping I don't have bad luck with my new one.
Hi PapaSmurf918, Thanks for the video and also the heads-up. I ordered my Griots G9 yesterday (02/24/2023) and now I'm kinda getting a little worried about it so I have a question for you if you dont mind. Are you still using the Griots G9 and if so have you had any more problems and do you know if Griots Garage had fixed the problem with it intermittently shutting off? Thanks
James what's up man! No problem at all! So yes, I still use my G9 to this day! Still going strong. What my issue was, was the power cord! They sent me a 25ft replacement cord for free and it's been working ever since with 0 issues. It's a great lil unit that G9!!!!
@@PapaSmurf918Detail Thanks so much for responding it means a lot...much respect for you.
No problem brother! ✊️ appreciate you taking the time to watch my video!🤙
2023 and still the same problem... machine is maybe 4 months old... it make me worried about my G8
Oh man! Sorry to hear! My issue was my power cord! They sent me a 25ft cord upgrade/replacement and it's been working ever since. The new unit they sent me stopped working again. So I grabbed my g8 power cord and boom! Worked... still haven't had an issue with either machine. Use the 25ft for both g8 an g9🤙🤙🤙
Thanks! Waiting on mine. Cant wait to test this machine.
Sanchez... no problem. It's a great starter polisher with tons of power. Just the issue with the power cords. Pick up a 25ft as mine had 0 issues. They sent it to me after my 2nd 10ft one failed.
@@PapaSmurf918Detail how long after did you discover the cord issue?
Well, was about my 4th time using it. Thought it was the unit. They sent me a whole new kit. 2 jobs in the unit stopped again.. took my G8 cord and plugged it in. 0 issues..
Hopefully it's just a random defect. Griot's Garage is a great company, I just hope this doesn't happen with the replacement.
Ed, I'm hoping so as well. Love the unit. They were great with customer service. I'll be testing the new unit even harder and making sure to update you all. 👍
exactly the same problem with my New griot's G9 Perfect video dude👍
Dam man, I thought griots Had this issue worked out. It a power cord problem as my replacement unit stopped on me after 3 cars. Swapped power cords and has been good since. Thanks man!✊ appreciate you watching
@@PapaSmurf918Detail is it really a cord problem? I had same thing happen to me on first use. I'm getting another g9 tomorrow. Where did you get the replacement cord from?
I don't know why is such a big deal that a product is defective
Any equipment can be defective from day one, not sure about QA in the factory but just return it get a replacement or your money back
The ratio of defects might be low, bad luck not sure
I will buy mine and as always try it before Amazon return period expires
That's it
Thanks for your video though
Henry, to us weekend warriors and enthusiasts it may not be a big deal. However, those who do detailing in a business or mobile detailing business that have a unit go back mid job.... yes, it's a big deal. I actually got a replacement unit and it happened again... for a 2nd time. Turns out it was the power cord however still... some can't afford a replacement unit and loose 2 days of business waiting for a new one. I Mean, I just try and put myself in that environment and I'd be mad. But, like I said. I was fortunate enough to have another unit to finish the job I was on when it failed. Had I not... I'd be a week before I could finish and the truck would be 1/4 done😄😄.. I thank you for taking the time to watch my friend! 👍🤝
Not I replaced mines 5 times
What unit was this?? 5 times?????
@@PapaSmurf918Detail g9
@@Angel_Peg wow. My issue was the power cord. Was yours actually broken? What happened with them?
Hey papa Smurf! Any feedback on the Maxshine 21 mm pro version with the white platypus head. Thinking of grabbing the pro model
Any thoughts???
404 I haven't had a chance to use the M21 yet. Just the M15Pro. Not even the series II.. and ehhh... I have been having issues with it stalling. It's currently on it's way to Maxshine to be fixed or replaced. I know Brian ( Apex detail ) uses his I think that's what it is and he likes it I guess. I'm honestly about to but an M21 if need be for a boat job I may be tackling next week if Maxshine doesn't get me mine back in time lol.
Oh no...both Griot’s machines (old versions) did this to me so I got the new versions and the same thing! 😟. I haven’t run them yet but it sounds like I’ll be returning these too.
John that's crazy man all of them?? I'd definitely contact them. Fantastic customer service over there👍 sorry to hear you had this issue. Appreciate you tuning in 👍
Yeah...the 6” & 3” (old versions) were duds right out of the box. Sent back and got another set of duds. Then, I traded up to the G8 & G9 but haven’t run them yet. It sounds like these quality issues still exist. Griot’s customer service is phenomenal but if the products are junk then I don’t want them.
@@johngreen2510 oh ok I gotcha! Shoot I've ran my G8 through plenty of vehicles.. love that thing. My G9 is a torque monster and a great unit. The issue is in the power cords. When I had my issues.
Griots torture tested the G9 so I'm not sure how they are failing so early and in just use but happens I guess.
I saw one video of them holding the cord and spinning it like a helicopter.
I've been a fan of theirs for many years so I am concerned but know they will take care of the issues.
I get mine tomorrow and it better work. :)
Kevin, 😄😄 I'm not sure why it is they were failing. Hearing it's a cord issue but idk. Griots took great care of me got me a new unit. Just haven't had the chance to play with it yet! Lol I loved it though. Very user friendly and comfortable 👍 let me know how you like it once you get yours!👌✊
I had that same issue with my G9 and had got a replacement unit as well
Ryan, it crazy they are still having these issues! Glad they got you a new unit👍 since they sent me my 25ft cord I've had 0 issues.. appreciate you taking the time to watch!
@@PapaSmurf918Detail yeah thank you and you are very welcome. Are you saying iI should order the 25 ft cord? I mean it would be better over having only 10 ft anyway
@Ryan Azevedo I'd absolutely recommend the 25ft cord. It's plenty long. I can almost plug it in and not have to move it to another plug like the 10ft one. 🤜🤛
I told FAB on his channel that I'll be getting the G9 tomorrow.
Let's see if it can hold up in my shop.
Main use for it though will be for light polishing and to apply waxes.
I'll also use it to train my staff as needed, it just seems to fit in tour hands well.
Thanks for the bad news. Ha
Definitely keep us posted my friend!!! I think it will be perfect fit for you in the shop👍
@@PapaSmurf918Detail
Well.......
Threw a pad on it, plugged cord.
Guess what?
It works. Ha
Seriously though I like it already only working 2 hours with it so far.
I figured I'd spend a few minutes with it to test it and go back to my Flex being I'm doing a paint Correction on a thrashed F-250.
After working on the hood with the G9 I decided I'll use it for the entire job first complete test.
Thoughts from a full time detailer.
Balanced
I head FAB the magnificent say how well balanced it was and he was spot on.
Comfort
Love the design of the G9 meaning no matter where you grab it while working with it it works, important for me because it's nothing for me to put in 12 hour days and need fresh grips as I go along.
Powerful
I'm running speed 4 1/2 and this darn thing will not bog down on me.
Plenty of power even for the seasoned detailers who do it for a living like me.
Also has a ton of torque, plenty.
Heat issues
None so far, the built in fan to keep the pad cool works very well.
Griots are geniuses.
I felt a little tiny of warmth around the housing but not an issue.
Cord is not like most plastic type cords.
It's made of a good quality rubber which will help a lot keeping it in its form.
Vibration
I tried it on speed 6 which I never run and felt some which is normal for a 1000 watt high torque machine.
Nothing to talk about under speed 5
Over all experience
It can be beat for around 160.00.
Question is will it totally replace my Flex 3401?
No because in my opinion the Flex is a workhorse and a money maker but I'll have my hands around the G9 often.
@@MrRedex88 that's awesome man!!! I agree 100% with your views on the G9. Thank you for the follow up!! To me it's a great little machine for the price. Glad you like it my friend. 👍👍👍
My g9 took a crap after 3 weeks of daily use. I changed the brushes and nothing. I think it's the trigger switch. Took the body off, cleaned everything and checked all the connections and it started working again, cut 2 panels now it stopped working..
Joe, sorry to hear this however the issue is with the cord.. I don't see why they have not addressed this issue as I have had not 1 but 2 cords fail me..
@@PapaSmurf918Detail hi bro, my problem is in the dimmer 6 pins...
Good evening guys. i watched several of the videos on the G9, and I'm excited about purchasing one. But i would like to know if after all this time the flaw that was being experienced has been corrected, because I am from the Caribbean and it's not that easy in shipping stuff back if there's a flaw. It's way costly. I have the G8 which so far there's has been no issue. Awaiting response from you guys
Hey man! So, the issue here was in the power cord.. since then, I've had the cord that came with the replacement unit go bad again. This was a while ago. After that second one, they sent me a free 25ft cord. I've had 0 issues since with the cord. I use it with every polish I do on my G8. I say go for it! The only other issue I know people have is the lock button pops off. BUT Griots has absolutely top notch customer service and will always take care of you. Hope this helps!
This is exactly why I bought a Milwaukee M18 DA Polisher.
Haha I'd absolutely love a new Milwaukee polisher 😂 unfortunately the 500+ price is out of my range. Lol I jesr they are fantastic. Thanks for tuning in!
@@PapaSmurf918Detail That's with the charger and the batteries. You can get the tool itself for half that.
@Snowy Bear If I had batteries already I'd no doubt be buying one. Unfortunately I need the works! I mean I have a drill from Milwaukee but the battery is tiny.. it's not enough to power that thing haahahah
@@PapaSmurf918Detail Ah I see. I decided to invest in Milwaukee tools after I had come into some $. I have quite a bit now but not ridiculous. The M18 batteries really are the best, light years beyond DeWalt. With a polisher it really helps not having a damn cord slung over your shoulder. Once you go M18 you will never go back.
@Snowy Bear oh most definitely.. I have the flex pxe80 and I'm in love with the fact I don't have a cord over my shoulder! If i got the Milwaukee all my other polishers would collect dust🤣
I'm glad this isn't one of those "this is junk cause it broke" videos... What matters is Griot's is fixing it without making it a hassle for you. They are working with a new manufacturer and the G9 is a brand new product so they are probably just working out a few kinks. Have you seen the new G8 2"-3" polisher? It looks really nice and has a 700W motor, I would probably get one if I didn't have a Nano ibrid. Thanks for the review! Cheers!
Bps thank you!! When it worked I loved it. And you are right, no questions asked they got me a new replacement. Definitely gotta expect some little issues and all that matters is they seem aware now and are fixing 👍👍 I did der the g8!!! 2 " and 3" is nice that's included. I'm actually thinking of pulling trigger but my little HF one is going strong. Once it takes a crap I'll opt to upgrade👍 appreciate the comment AND the Sub!!✊ take care!
I was just about to order the G9 and I seen your video.... I'll have to call Griot's to see if they repaired the brush problem because I won't want to waste time sending products back and forth....and I don't know of any other good alternatives
Yeah, was unfortunate that it happened. However I believe they corrected the issue and the G9 v2 which I think should be out. Still a nice polisher though! Another good budget friendly one is the M15 Pro series II From Maxshine. 👍 thinking of doing a video featuring both of them cause a lot of people ask which one M15 pro or G9.
Should have made this unit brushless. Good thing you had a backup that would have really sucked.
It was a great thing my friend. My m15 pro came clutch key...
I bought mine after watching your video unfortunately I bought it off Amazon. It was really cold so I waited over a month before I used it. I was right in the same spot you were in the same thing happened.Unfortunately I was over my month return with Amazon. I’m going to call Griots see if they can help? If I have to eat it I am going to switch brands. Really irritating had to finish the rest of my truck with a 3 inch.
Aww man not good!! I'd for SURE call Griot's and let them know what happened. They have great Customer service👍 sorry you went through and HF as to finish with your 3 inch polisher! Mine ended up being the power cord!! Happened a second time as well. Had to grab my g8 cord and worked just fine after.
@@PapaSmurf918Detail I will let you know, keep up the good content.
Sounds good. Thank you! 🤝 will do.
What a bummer :(
Thanks for update and info .
Kbs, no problem my friend. I was a little bummed not gonna lie cause I love the unit. Very comfortable and lightweight. But, what matters is I'll be getting a new unit and be putting it to the test. You sometimes gotta expect when a company releases a brand new unit. Sorta like a new car. They will have there issues but its up to us to test and find these issues so they can fix and correct issues. Thanks for commenting! 👍
I’m sending my back for a refund and going with a Porter Cable. Thanks for sharing your experience.
G man, do what you gotta do brother... since this ( the problem was the power core) I've had 0 issues with my unit! Appreciate you watching!
@@PapaSmurf918Detail I’m happy to hear that you’re having better service out of the current G9. Doesn’t surprise me that it was a power cord issue; the quick disconnect is nice, but in a place that will get a lot of wear from movement. Best wishes for success in your business and channel.
Your correct... what they thought set them different was there weak point. Appreciate that man! Take Care my friend!!🤜🤛🤝
That happened to mine twice I sent it back to the Manufacture they sent me a new one tried it twice and it happened again now I’m waiting to see if they switch it again but I’m thinking it’s a problem with the cable
I have been hearing multiple people having the issue back to back. That's interesting. Well now I wanna test mine to see if it will fail. Thanks for the comment man i appreciate it!!
What to give you a update I just got the cable in the mail i plugged it and it started working I’ll let you know how long it lasts
@@XtremeproDetailers thank you for the update. I haven't gotten to use my new unit still. But I'll keep you updated as well.
@@PapaSmurf918Detail any updates? Thanks!!
@@tonycapil1022 hey Tony, I haven't gotten to use my replacement unit yet. My apologies but as soon as I do I'll definitely shoot a update video!!👍👍
I’m looking to buy a DA polisher as I want to upgrade from the Porter Cable 7424xp polisher, I was looking at the G9 and the GG6 polisher but I’ve read bad reviews on the G9 so now I’m leaning more towards the GG6.
The GG6 is no longer available from Griots.. the G9 is the new replacement unit. I love the G9 just issues with power cord that are hit or miss.. I'm not fond of the unit itself is great. If you looking for an entry level polisher look into the Maxshine m8s... under 100 bucks and will be more than enough. If you want room to grow and learn.. the M15Pro series II is a great option as well. 👍
PapaSmurf918 I’ve looked at videos on the M15 Maxshine but I saw that it stalled a lot and didn’t run as smooth as the G9. The only thing keeping me away from buying the G9 is that power chord and also the trigger lock as I’ve read people having problems with both those.
PapaSmurf918 which polisher do you personally use and like?
@@Jonathan-pr1wo So I have owned the m15pro and yes I had some issues with stalling... Contacted maxshine and they ended up sending me the M15Pro series II.. which I love. Used it on 4 full corrections.. love it. I since then bought the M21proII and have that as my 2. I also have the m15proG 2which is the green one lol. Keep in mind every DA will stall.. that's there design as a fail safe to prevent damage.. I've gotten great results with all 3 of my Maxshine polishers as well as my G9👍
PapaSmurf918 how’s their warranty on the maxshine? if it’s as good as Griots then I will probably look into getting the Maxshine M15. Have you used the Flex 3401 polisher by any chance?
Received a G9 for a Christmas present in 2019. Hardly used it. Today it did the same thing as the video. Contact Griot's they told me I had to provide an account and order number. Since it was a gift I guess the G9 goes straight into the trash. Thinking of replacing the G9 with a Harbor Freight. :(
Mark, have you called back and spoke to anyone again? That's what I'd do. Tell em you received it as a gift. They should honor it. If not, get a new power cord. That's the issue. Not the unit itself. Sorry to hear this... still. Call again and tell em your story👍
@@PapaSmurf918Detail The first email I sent I did tell them the G9 was a gift. Sent them another email.
@@marktaylor7619 call them man... I would! Speak to someone. I've got the runaround then literally hung up... called right back... and the next person was awesome and my problem was solved
I have G9 I just one time the second time I use the G9 turn on Dow second and shut off then when I start click again it on again but shut of after few seconds I will contact Griot Garage
Sorry to hear this! Definitely contact them and I'm sure they will gladly take great care of you! There customer service is phenomenal
Thanks for the update. Probably just a fluke since they have quality products.
No problem Jason. Yeah man I'm hoping. I mean we will definitely see as ima put my new unit through some abuse. Hope it hold up and proves me wrong. Take it easy bud!!
I've been using mine a couple of years with no issues
John, great to hear! My issue was the power cord. They sent me a 25ft replacement for free and it's been good since 🤙 thanks for taking the time to watch!
My question is can you put a 3 inch plate on a G9? Thats how new i am to the game. Seems like thats what you did and i cant find any info on that tbh.
You can't put a 3 inch plate on the G9 but they have the G8 which I absolutely LOVE. Use it on every detail. It's a great 3 inch polisher 👍
@@PapaSmurf918Detail
You did answer my questions my bad.
Just found this🙈 CHEERS🤙
Hahaha all good man!!🤘🍻 cheers buddy!!!!
Trying to buy my first Polisher and which one would you recommend between the G9, Boss 15, Boss 21, or Shinemaster?
Dennis, thanks for commenting. For a first Polisher out of what you listed. Money not being an issue. I wanna say the G9 but due to the issue I've had and a few other people have had I'm leaning twords the M15 pro. Keep in mind the boss g15 and m15 are long throw polishers. If money is not an option the boss g15 is a winner for me. I have not used it so I cant speak for how loud/smooth/heavy it is. I love the G9 it's very light and easy. If it weren't having problems. G9 all day for a first polisher. Hope this helps man.
PapaSmurf918 thank you for your reply. How often do you polish your cars? If I invest in a $300+ polisher, I would like to “use it”. Since asking you a question I noticed the Rupes brand. At $400+ I’m wondering if that’s worth the $.
@@dmtimko I don't polish often at all. Each time you polish your removing clear coat, and the thinner the clear coat the less it can protect. You want to remove the least amount of clear you can when compounding or polishing. I've polished my GSX 2 times in the 2 years I've owned. I hear the Rupes are aweosme. I just can't justify spending that much unless I was detailing daily then I may consider that investment. Even with the Boss 15. Shoot, I have gotten fantastic results with my Harbor Freight chicago electric 50 dollar polisher😄 I loved the G9 up until it broke lol. I love my M15 pro as well. Both the G9 and m15 have gave me awesome results 👍. The m15 pro is a little quieter and smoother than the G9 but stalls easier than G9.
Just bought one last month, haven't used it yet. Do you know if this is an issue that was addressed given the amount of problems with the cord? In other words, is it likely I have a bad cord or did Griot's make the adjustment with current models?
John, I haven't been hearing much about the cords failing recently.. so I'd love to hope they sourced a new manufacturer 👍. I've had 0 issues with my 25ft they sent me in replacement for the one that went bad.
Based on this issue with the G9.. Do you still recommend the G9 over the Maxshine M15 Pro 2? I’m leaning towards the Maxshine or saving up for a Rupes now.
Dr. Knight, what's up! Yes, I've gotten a replacement unit and have had no issues with it. Plus, they came out with a version 2 of this machine where the fixed any issues including the cord which I honestly think was the issue with it cutting out. I just did a video on the M15Pro vs G9.. still I'll grab the G9 over the Maxshine.. but the Maxshine is not a bad but whatsoever.
It's nothing crucial to the machine at all, one thing you guys have to understand is those brushes are make out if carbon and something else. This is what happens to brushes all the time sometimes later than sooner it's not a major heartache or anything bad just replace the brushes. The machine should've came with a set but if not order a set and keep a set handy just in case it happens. It's normal wear and tear and how the machine operate/work
Agreed. It literally takes about 5 min tops to swap brushes.. normal wear and tear. In this case it wasn't the brushes that were the issue although one was chewed.. it was the power cord that was my issue and STILL is an ongoing issue with these quick disconnect cords. My replacement units cord already failed me after 4 or 5 jobs. Lol they need to get a handle on this asap.
My G9 has done the same thing. I used it on my 2016 black Honda Civic and when it got warm I had to let it cool and try again. I have 2016 black Tahoe I need to use it on. I used all Griots products according to their instructions. I feel like it has to do with the rubber trapping in heat or acting like a insulator. Metal needs air to cool?
From my understanding it's a cord issue. I've had another go bad on me on my replacement unit. Grabbed my G8 cord and boom.. all good!! The G9 has the fan cooled counterbalance.. mine doesn't get more and like warm. They need to fix that stupid cord issue cause I know people to this day who have had issues.
Anyone know if GG corrected the issue with their cords?
To my knowledge... I believe yes. Haven't been seeing many issues.. I know my replacement 25ft cord has had 0 issues over the past year.
Thanks for the heads up. Also I like your attitude of stuff happens. I exchanged my G6 for the G9 recently but now that winter is here (and I don't have a garage 😖) I will have to wait until Spring to use it.
Again thanks for the sharing ✌️👍🇺🇸
No problem man! Yeah, It wouldn't be right to start bashing Griots when I know first thing that stuff happens.. good thing is they didn't question me, and got a new unit out to me. I'm with ya on winter killing my vibes!! Just when I started getting really into products! Lol I do have a test hood in the garage I'm going to hopefully find some time to play around with some products. Take it easy my friend!!!
i want to follow up on this issue you have had.
Wayne, my issue here was the power cord. Since this video. They sent me a whole new unit.. worked great for a while then I had it stop again. I also purchased the G8 in between getting warranty replacement. I took my G8 cord and plugged it in and it worked just fine. Contacted griots and told them this is the 2nd unit and it is the cord. They sent me a 25ft Cord free! Been using that cord since with 0 issues o either machine!👍👍
I appreciate your info and knowledge about this polisher. I’m ready to buy one for myself for my personal vehicles. Which polisher would you recommend for a weekend warrior now that you’ve experienced the G9? Is there a better one out there for the price?
David, thank you I appreciate that! For the weekend warrior the G9 is absolutely perfect.. I'd just recommend buying the 5" backplate to go with it instead of the 6". Also, at a price range of 150 is not bad.
Are there other polishers that will get the job done at a lowerprice.?. Yes, Maxshine aka ( shinemaster ) has a M8s.. which I believe you can find for under 100 bucks. Great entry level polisher to start on. Plus, once you get comfortable with that you can change out the backplate to 3" then step up to a G9 or something similar👍 this way you have your dedicated 3" and your 5" . Swapping back plates although sounds easy gets very tiring after doing so in the middle of job lol. Hope this helps! Any other questions feel free to ask away!! Take care!👍👍✊
PapaSmurf918 thanks for the help. I will check out that maxshine. Recommendations for polish/compounds for the beginners like me. Thanks man.
@@davidmiller4578 No problem at all.
Beginner polish/compound, I started with Meguiars Ultimate Compound/Polish. Price isn't expensive at all and you can find it at just about every parts store out there. 👍👍 from there I went to Griots Garage Complete Polish/Compound.. those are also available on the shelf at autozone or pepboys..
also Look into the Boss Creams from GriotsGarage. It's a very nice system. 👍
PapaSmurf918 another question and thanks for your time. Why switch from the 6” to the 5” backing plate? Also will you send a link to the maxshine polisher? Thanks a lot.
@@davidmiller4578 Not a problem man! So most commonly people switch for the smaller footprint of the backplate. It isolates the power to a smaller area and will help put the power to the paint easier. It's also a little easier to get into certain spots with a smaller pad. 6" back plate would be ok for instance like a Van.. big flat panels where you could cover more surface area. Hope that helps.
As far as for the link
www.maxshinecarcare.com/product/maxshine-m8s-dual-action-polisher-with-compounds-grey/
Here is a great starter kit that comes already equipped with a 5" backplate and comes with a few pads as well! Check it out, it may be something you like. And feel free to ask anything my friend. If I can help, I will!
I was excited to get one ......Any idea if the 3 inch version g8 which looks to have the same design has this same issue ? Thanks for the video
It's a solid unit! The G8 I've had has not had any issue whatsoever! Love it.. the issue is actually the power cords!!! Not sure if they have corrected this issue yet but I'd like to hope they have!!!
Thanks for the review. How's the G9 holding up after the new cord? I'm wondering if they have fix the problem and going to pull the trigger or wait longer.
ROI, so far since my replacement unit I gave corrected 3 cars and on the 3rd the polisher stopped working. I said wait a min!!! Again,? I have the new G8 as well but never used the cord with the G8.. so I grabbed my G8 cord and it worked just fine. There problem definitely seemed to be in the cords! And, I noticed my G8 cord is slightly different so I believe they have taken note of the early G9 cord issues and corrected it. I wouldn't worry. Since swapping cord it's been doing fine 👍
@@PapaSmurf918Detail seems to be an intermittent issues going on and hopefully it'll get corrected soon enough. I noticed that Autozone now carries it for $159 and it comes with 3 in 1 liquid wax and 6" orange pad.
@@roin1564 Yeah, I'd imagine and hope they corrected it. I'll know in time. 🤙 I saw that kit and it's not a bad kit at ALL! they also sell a g8/9 combo kit on there site for 300.. super legit kits they have with the G9 too on there site.
I looked for a follow up video on your failed G9 but I didn't see anything did you ever make one?
Larry, I did not. But it wasn't the machine it ended up being the power cord.. they send me a 25ft replacement and to this day haven't had an issue.. I know they had early issues with the cords for a bit.. bit I can say both my g8/g9 still going strong.. although u don't us em them daily
Id say for the money and size and all that. Id go with torq. I know CG isnt the best company but Torq is an absolutely amazing machine man. I have a 10fx n that thing is built to last. U can change n grease things easily. The digital display, eh, i havnt had an issue with it. Its quiet n doesnt vibrate at all to me. I know if i used a rupes or flex id say man this is better, but small variants in vibration do not make a 250 dollar difference to me at all.
It turns on everytime i go to use it.
However if i had that machine. Id clean it up. Order a new one, pack that one into the new box. N send it back n get my money for the fist one. If u still want that.
My opinion when u put more into how something looks n it doesnt function properly ur a crappy company. Like fiat for instance. Yeah a Ram looks good. Here in pa they rust in 2 or 3 years, unacceptable.
I have never used a CG torq.. but I have heard they are good. Since this I got a replacement unit and had the same issue. Turns out it's the power cord.. not the unit. The unit it still stout... I'd still recommend it but after this I have acquired Maxshine M15proII, M21PROII, AND PRO G ... and love em. Haven't touched my G9 since. Nothing against it. I had a good amount of cars under that thing but my maxshine polishers have done me well 👍👍 appreciate you tuning and and the feedback my friend!!!!
Yeah it seems when you tweeked the cable it worked. well i have 2 cables ill find out if it happens to me ill let you know. CHEERS New SUB👍
Appreciate the sub!!! Yeah, I had another cord go bad. Good thing I had my G8 Cord cause it worked with that. And they sent me a 25ft cord and it's been working great. Appreciate you watching!
@@PapaSmurf918Detail
You didn’t answer my question can you put a 3 inch back plate on the G9? Is that an option... Do you know??
Lol I did on the comment where you asked me😁 no.. it's not designed to run a 3 inch backplate on the G9.
@@PapaSmurf918Detail
Here somewhere... Np
Koo, cuss i was about to purchase a 3 inch back plate for my g9. Im new to this stuff also. Started working mobil detail not to long ago;
All good! You used to be able to on the older 6 inch polisher from Griots.. but then they redesigned it..
Dang, mine just came in yesterday and I haven’t gotten a chance to use it yet. Hopefully it’s not a major issue!
Chris, I'm really hoping it's not a big issue but I knew these things were going to fly off the shelf so I felt the need to make this video. 👍 please keep us posted with your thoughts after you get some time with the machine. Try to not let it sit the back of your head. Don't expect it to happen. Will take the fun outta the machine and experience. Take care man!!
Good Morning any updates on G9 ?
Saw on AG forum griots coming out with new G8 replacing their current G3 . Really sad to read on your comments about individual going thru 2 G9 :(
Morning! I did recieve a brand new Unit from GG. Still in box have not gotten the chance to put it to use. I saw that! Its available on there website now! Looks sweeet!!!! Really seems like a big step up from there previous model 👍👍 and yes going through 2 the exact same problem has me slightly worried. But, once I put it to use I'll for sure keep you and all my subscribers updated 👍👍👍✊
How do you know if it is version 2 or not? I just got one on Feb.1 2020, can you tell by the serial number or how to tell? Thanks
I'm not 100% sure of this yet. I'd contact them if your going to order and tell them your concerned about issues and ask if they have the updated v2 available. They said few months into 2020 I believe.
@@PapaSmurf918Detail I already have it, I guess i'll give them a call tomorrow, i'm up in Canada so we probably are getting old stock!
@@chrissimon8403 Chris, oh ok! Yeah give em a call. I believe it was a problem with the power cord they were having but I could be wrong. Keep me posted! I got my new unit and used it only 1 time. Will be using it tonight on a C10 paint enhancement so hoping it holds up
My G9 let me down. Put my finger on the trigger to release trigger lock and it was stuck. Looked at the lock button and it was gone. Spring probably sprung back to China.
Larry, sorry to hear this! Seems the cord and lock are the 2 main issues.. I think they may have rushed into release with all the new polishers. I love my G9.. but they need to address these issues. Instead of opting to cut corners and save money. Not a good look.
@@PapaSmurf918Detail Very good point. I used a spring that I had laying around in my arsenal of junk to temporary fix the switch lock so I could finish the job. The machine lacks in quality but, I do like it. I'm going to request a new oem spring from GG. I'm thinking about purchasing a G8 for the smaller areas.
Anyway, "Have fun in your Garage repairing your DA polishers"!
If I were you. I'd send the whole unit back and tell em you want a brand new unit. They will replace the whole thing. 👍🏻 I don't wanna have fun repairing my G9 😂😂😂
@@PapaSmurf918Detail
So it turns out GG doesn't send you a shipping slip when doing a swap out? Maybe they have lost too much money on their defects? They can't afford it! I think not!