Sorry to hear about your issue. Is it related to the latest recall on the battery component? I have a 2022 Mach E GT with 4800 miles. Wondering when this happens to me.
I am no expert but since you could still dc fast charge it sounds like it could be a problem with the ac to dc converter. Also if you could fast charge why didn't you?
Besides the charging port having to be replaced, it sounds like 90% of this could happen to any vehicle. If something broke like your alternator in a gas car, you'd still have been stuck due to a long holiday weekend, Ford scheduling issues/delays, parts ordering and long delays with Roadside Towing. When a new vehicle breaks, you're at the mercy of a dealership no matter what you drive. Only issues with EVs are decent super chargers for long trips!
I had a similar experience with a Chevy volt. I traded it in on a used Tesla Model S and I’ve been happy for four years with my old 2013 model S, I’m now at 170,000 miles on the original 85 kW battery
I thought that Tesla cars were not very good quality. Ughhh I keep going back and forth about getting a Tesla... some times I just want to buy a gas car
Mine left me stranded at the grocery store at 5k miles. Had it towed to Ford dealership the following day in the am. It was at the dealer for two months and they provided a rental car (gas). They had to replace the junction box and do the software update. A technician has to do one of the updates manually, not over the air. I used lemonlaw group and Ford sent me a fat check for the inconvenience. I still kept my Mach E because I love it more than my Tesla Model 3 Performance I replaced.
@@skremese I hadn't heard of it either. I contacted lemonlaw group for a buyback initially and they mentioned it on their own that Ford also sometimes sends a check and more warranty. I was surprised as well but that's actually what happened. They placed the options on the table as far as buyback or check with warranty and I took that route.
Same problem here while traveling with family in a camper and ram truck. Emissions prob popped up and shut the truck down. In the middle of Nebraska. Called 4 dealers, all booked two weeks out. Called ram, they couldn’t help and didn’t care. Told each dealer I’m broke down with two small kids. Didn’t care. One dealer told me about a delete guy that removed the emissions garbage after a couple days and I went on down the road. Nobody cares now days with any of these companies, not just ford. They couldn’t think outside the box and wouldn’t lift their hand outside of an appointment for no amount of money. When you think about it, almost all large companies are the same way now days. They don’t know, don’t care, can’t help, won’t help, and pawn everything off to someone else. In the end it voided my warranty but if they won’t help you at the worst time then what good is it anyway. Good luck to ya.
Any new car model can suffer from issues like this. That's why it's not a great idea to be an early adopter of any new vehicle, as you're essentially doing extended real-world testing for the manufacturer. It sux this happened to you on a holiday weekend, but that's the main reason you had such a bad support experience, not because they didn't try to help you. From the details you gave, it really sounds like the dealer went out of their way to try and accommodate you despite their maintenance department being fully booked up. I know it was a crummy situation to be in, but show a little humility, the world doesn't revolve around you.
I think his response to this situation is more than reasonable and showing more restraint than I would. When you spend 60k on a vehicle you have an expectation that it won’t fail you first and foremost. Im with you bro and feel your pain! Sell it and get a EV6. I bought one at west herr in orchard park and love it!
@@littlebigbrother7279 I think his expectations for immediate assistance, over a major holiday weekend, were a bit too high. The situation he found himself in was undoubtedly crummy, it was the worst time for something to go wrong. That said, a part failed, one that's essential to the operation of the vehicle. I hope Ford is making note of this and investigating whether this is a one-off failure of this part or a major problem with all mach-e's. Personally, I'm not a big fan of what Ford did with this car. I feel that by branding it a "Mustang", they are trying to be too many things with this one car. It's not a sports car, it's a crossover. While it's capable of quick acceleration, that's not a rare feature with EVs.
@@thestrange_1 I agree with everything you said. He lives in the same area as me that’s why I started following him. I don’t know how he could go with the Mach E living where we do (buffalo NY area) without a heat pump. The already low range of 220 gets significantly reduced in the winter. I went with the EV6 awd GT line. So far it’s the best car I’ve ever owned in every regard. Hopefully it doesn’t let me down in the winter. For how much vehicles are costing nowadays they should operate flawlessly. I never was a fan of domestic motor brands personally.
@@littlebigbrother7279 I've owned a few different cars over the years, a few of them have been Fords. My last was a Fusion and it's been the best of the cars I've owned. Extremely reliable, great handling and decent fuel economy (despite my lead foot). So I admit I may be a bit biased when it comes to Ford, I want them to succeed. But I can't say I agree with all the decisions they've made lately. Like the decision to stop selling cars (with the exception of the Mustang) in the U.S. I would have easily bought another Fusion (mine is over 14 years old), but they don't sell them anymore. Electric is the future and I hope Ford gets their game together and produces a lineup of EVs that are competitive. You sound very happy with the car you purchased. I hope it works out for you in the winter and you continue to enjoy it.
@@thestrange_1 thank you for the kind words. My brothers last vehicle was a 2008 Ford Fusion and he really liked it. My previous vehicle was a Lexus RCF but it’s rwd and I had a 2011 F150 for my winter vehicle. I never even drove in an electric car until I purchased my Kia. Soley because gas prices were so high and my commute is 80 miles daily. I am not one to say or think EVs are better for the environment because they really are not. I do hope the next time you are in the market you test drive a EV maybe the ford 150 lightning will be readily available by then. I would’ve bought one if I could’ve gotten my hands on one.
That's terrible, and I totally agree that the dealers are not prepared to repair their EVs yet. Both from spare parts and from a training perspective. If they couldn't diagnose the problem, they should have provided a rental while you had to wait. I have worked with their Battery Electric service team and they aren't fast but they seem to have direct access to engineering so they can diagnose better than most dealers can. I really hope the service and spare parts situation will get better with time.
Ford rushed out an EV to compete in the EV world and they dont have the proper infrastructure to support it or service techs, ect. They would rather put people like me in this situation and pay them for there costs
I have noticed that I seem to know more about the Mach e than any sales person at the dealership. And what is worse is they don’t seem to care. I got the idea that I don’t want to know, but they believe that this EV fad will pass. Tesla doesn’t even have dealerships to tow their cars to…and if you are stuck in the boonies with a problem, you too could be shit out of luck.
@@jamesdaniel947They do have dealerships, but probably not many. We have a Tesla service center in Des Moines. I doubt many people here even know it exists.
Unfortunately, you are seeing the demise of a great motor company through poor management, inferior and unproven products, and lack of customer respect and support. No wonder so many people are buying Toyotas.
I feel sorry for electric car drivers and future owners. They will simply have to learn the hard way .. as I did. These things are a huge hassle, all those lost hours sitting in those charging stations, huge anxiety, plus a outrageous expense in the long run. Good luck trying to sell a used Electric car with wore out battery modules. You'll find out nobody wants to pay the ridiculous price of batteries ... Batteries are very ... very expensive to replace ( thousands of dollars) ... and make no mistake, you will be replacing them. These batteries are highly toxic to our environment, with a high potential for disaster to our surroundings. DON'T FOOL YOURSELF and CERTAINLY, DON'T LISTEN TO A SALESMAN , ... LITHIUM BATTERIES ARE NOT GREEN CLEAN ENERGY BY ANY MEANS! ... I wish I knew all this before I bought my car . Do your homework before buying !
"It's the future! Only dinosaurs and boomers drive gas cars!" Um, sure, right. Learn the hard way, clowns. Most people who are EV fanboys are developmentally delayed.
You definitely need a Tesla model Y. It's the safest car and has a great charging network. Also, great to sleep in running ac all night no problem. Autopilot comes standard and is amazing in long road trips.
Damn this all sounds very frustrating. I know I would be. I'm looking heavily into EVs right now.. the Lightning.. then the Kia EV6.. and now the Mach-e. I'm absolutely not new to wrenching on vehicles (toys and daily drivers alike including 2 mustangs).. but the pain is always amplified when you have issues away from home and compounded bring hundreds from home and in a holiday weekend nonetheless. As someone that has been fully embracing EV tech over the years and finally seeing my opportunity to go EV myself draw nearer it absolutely has to be a must that when taking this leap that your fully aware that these vehicles have great capabilities but with those capabilities come some very drastic inconveniences. Certainly from a "refuleling" standpoint we have to adjust the way we plan trips. This is relatively simple if we never leave the range of our vehicle. But even with a gasoline burner.. good luck getting ahold of a dealer over the weekend! I think it is a given that EV products and promotion has never happened at this scale ever! And we as their users ask them to do everything that our traditional gas burners do and even more! I think at least for your video you kept your cool and expressed your situation and frustration very well. But I would agree with the one commenter to not through the whole line under the buss due to ine bad experience.. again if you were a block from your house on holiday weekend when this happened you'd not been happy... but you probably wouldn't be talking selling your mach-e would ya? I think the best takeaway as you've expressed is that the customer support line needs to be better. That's what I hear! And a very fair assessment. Furthermore with you owning this less than a year all the repair and towing and a rental vehicle should be on ford far as I'm concerned! If I took my 8 year old truck in to Ford for repair should I demand a loaner for free???. I could... not that they would owe me that.. but for conversation sake I took my truck to be undercoated and some linex work a couple times and both times was offered a rental.. the second time I took them up on the offer! Would only seem fit that after spending $55k or whatever you spent on you mach e 9 months ago that now in your situation they would had a manager come in and offer you a vehicle and get mack to you in a week or so and update you on you mach e. That only would seem like a good customer service practice to me. Good look with everything else. Sorry for the rough experience and thanks for sharing it as well
Electric issues are one of the most difficult problems to find especially with an electric vehicle and with all the computers and all the chips on the cars nowadays, that’s why the dealers just throw in the towel because you could spend a week tearing the car apart, trying to find an electrical issue. If you’re gonna get an electric car lease it and get rid of it after about three years and people looking to buy a used electric car stay away, far far away from them.
@@ATMGB12 I had so many problems with my Tesla, that I had to get rid of it. FSD is a complete waste, panel gaps galore, problems with charging, and the customer service is Terrible. Stay away from Tesla at all cost.
i was a mechanic at a ford dealership for 5 years. i would never buy a ford. i'm sorry you had such a horrendous experience, not even giving you a rental is absolutely absurd
You are not alone. This reminds me on what I have read when we switched from horse and buggy days to the automobile. Limited infrastructure and knowledge. I'm not trying to put lipstick on a pig but I am saying there will be growing pains for quite some time to come. That said, I have owned an EV for the last 9 years. Not that there's anything wrong with it but I would like to replace it with another EV that has more range. It's safe to say I won't be doing anything soon due to the current state of the industry.
I would agree with your sentiment on the growing pains any auto maker has to make utilizing new Tech, such as these highly Tech packed E Vehicles. My problem with giving Ford, GM, Toyota any pass on defects is they saw Tesla coming and waited to see if Tesla would fail then, rushed to get something out to cash in. (Obviously Ford's research team was making mock ups.) The fact that after 100 years of ICE vehicles having so many recalls and various other failures the consumer still pays dearly for quality based failures. The E Mustang should have been Ford's incentive to get this one right and to have been ready to haul this guy and his car back to the factory to show that they and WE are in a new era, and not the same old lame business practice giving us crap and expecting us to love it and pay for it. Try a Chinese product, I'll bet they will be willing to send you a replacement vehicle via balloon, IF their vehicle breaks down! (Be sure to tell Congress and the President of the pending arrival.)
@@bprince9663 I love your take on a Chinese car and replacement. LMAO! Ford and others should have gotten it right straight from the starting gate. As it appears, they have not. The electric car industry is being looked at by microscope. Any problem becomes a big problem no matter how small or how big. The auto industry knew this big time. Past failures are carved in stone. They trashed their chances in the small car and automotive diesel markets 50 and 40 years ago and never recovered. Past history is the future only if you let it happen and it appears it's happening. I understand Ford just stopped making electric F-150s due to battery issues. Tesla is recalling three hundred thousand plus cars for auto pilot issues. That's ok! Someone else in the world will get it right and laugh all the way doing it. Good for them! Truth is none of this is new technology. Electric cars were around one hundred plus years ago. Things were done a bit differently back then but the idea was the same. Today, part for part is nothing new. Electric cars share many parts with their ICE counterparts. The electrical parts are nothing new either. The only thing new is integrating them into cars and making it all work. Sounds easy enough but the American auto industry has apparently screwed it up one more time.
i feel you. i have a 2022 premium grabber blue im also selling it. My issue is the charging port. My whip won't accept charge with dc fast chargers even after the current update. Ford is garbage. I will never buy a ford again!.
Man, I feel your pain. We had a new 2020 Explorer ST with numerous electrical problems. Had to have it towed three times and each time when it got to the dealer they of course couldn't duplicate the problem and therefore the service didn't count towards the lemon law. I've been driving Fords for almost fifty years and I am so disappointed in them right now that I doubt my next car will be a Ford. So long Ford.
Thanks for the info as I'm just starting to look into EV's to replace my ICE CX-5 with 75K miles. Question, if you had a Tesla what would have been your service situation?
Crap towing, parts waits and a closed dealer can happen to any owner of any vehicle. My wife and I have 2 Mach E Premiums, going on 19 months with almost 20,000 total. Zero concerns. Far from doomed.
So sorry for your troubles... I appreciate your video exposing such poor service/support/etc. This is a very effective way of registering your inputs. I'm in the EV mkt and now this settles it; Tesla. Thank you for this video! God's best, too!!
I had a very similar issue. Ford had to replace the main charging board. It’s been great since. I love my Mach e. We also had a Honda where we needed to wait for 2 months for a starter (well before Covid) Things do happen. Love my Mach e.
Hey roger glad its been working out. I had tons of people reach out with problems regarding their mach e's... scary to think there could be so many issues but we are helping ford progress
Mine in the shop also .10000 miles owned less than a year.12 volt battery died while on vacation on July 2nd. Car is still in Florida waiting on a battery.
That's a shame man. Guess I"m renting an ICE if I'm going out of town. That being said, I wonder how may other mach e's have had this failure? Cuz as far as I know, you're the only content creator that's been plugging in your mach e with a jackery and solar panels possibly on a regular basis? I hope that didn't have anything to do with it.
Mine has 7k miles on the clock and is in for 'diagnostics'. Drives but at reduced power only, has the power train Malfuntion and the high voltage battery warning. However my local Ford dealer can't do this for 3-4 weeks!!! This is just for diagnostics. A £60k car and a diabolical aftercare service. I even contacted Ford UK about it and they suggested it gets recovered to dealership where it might be seen sooner. Meanwhile I have to rent another car. Its already been in for the recall for the contractor issue too. An absolute fun car to drive when it works. But the shine has since worn off with the aftercare.
Charging network is definitely sketchy for long distance still. First time EV owner and we bought a used Audi etron with low miles. When we bought it at the Infinite dealership it only had half a charge. We had asked them to fully charge it before we took the vehicle. They had a level 2 charger in the back of the dealership. Fast forward picking up the car it still only had half a charge. We figured no problem although there was a EA charge at the walmart 30 minutes away we wanted to try a charger at the Audi dealership. 10 minutes from our house. Charger said it was in service but got a charge error. Our car has charge ports on both sides of the car. neither would work. We got that sinking feeling of we just bought a very expensive car that will not charge. From videos I've seen there are chargers that just don't work, so we went to the EA dc charger and it worked. I had pretty quickly installed a Level 2 charger at the house and that worked as well. We took the car to the audi dealership for some recalls. We asked about there charger and all I could get is it doesn't work sometime. My point is the network is still in a growing state. It doesn't help with politicians trying to take money from ev development. My wife really only use the car for work right now and I think ford is not the only EV that might have issues driving across the country.
Hmm, interesting video. I just pulled the trigger on a '22 Mach e. Been watching Mach-E VLOG and others. I will definitely be keeping my '99 Lexus V8 for a reliable backup.
Ford is making a switch at battery too so I know whatever the old battery is; will cost a ton more since they will not be producing it anymore! If you get a warranty you will be taken care of but you may be big time inconvenienced
@@MatthewManzella I kinda thought of that while researching. I owned a ‘16 Malibu hybrid for seven years and looked into EV battery replacement. There are companies who refurbish EV batteries and sell them fairly inexpensive.
This was a common issue with the Mach E early on. It wasn't even a serious issue to fix but the problem it causes cystomers is terrible because they can't charge most of the time.
Similar situation to yours, but I am ecstatic with the outcome. The 21 had a lot of bugs that have been since resolved. My 21 was in the shop for months, and Ford bought the vehicle back and gave me every penny. I paid for it and then some. I was able to turn around andpurchase a brand new 23 Mustang Machi, GT performance edition could be happier. All the bugs have been worked out on the 23s.
Sorry to hear about your troubles. I have owned Chevy Volt then Bolt EV for about 5 years, never had a problem. I believe Ford is behind GM with their EV development...
UPDATE 7/10/2023: NHTSA has opened an investigation into the 2022 Kia EV6, which joins the Hyundai Ioniq 5 under a probe of loss of power during driving. Both EVs have been the subject of owner complaints that power is reduced or lost completely while the vehicle is being driven. BEVs are not ready for prime-time.
That’s terrible!!! Make them fix your car! Don’t back down from them! This happen with my 2000 Ford Focus. It was a lemon. It was so bad I sued ford and won. Just be as rude as you can they will give in trust me!!! I have a ford Mach e as well. I haven’t had any issues like this and I am sorry you are experiencing this type of issue but call the ford Mach e customer service at ford corporate. They will get this handled for you!
You got it--too much electronic complexity. Cars now are computers and sensitive electronics. Car engineers don't understand the system they've built. They only understand the piece they designbed--not how their piece works in the car system as a whole. Two years ago, I bought a ICE BMW X5. I spent the next fall in the BMW dealership while their mechanics and engineers tried to find out why the car wouldn't work. In the end, I gave the X5 back to BMW and bought a 4Runner. No problems at all with the 4Runner after 22,000 miles. Looking forward to 220,000 problem free miles.
I empathize with you and validate your frustration; however, you are breaking confidence after one issue. The same stuff happened to me and I got stuck in KY for a week. But I am not blaming the brand over an independent dealers incompetents.
@@MatthewManzella about a year ago I was thinking buying the Mach e but I actually went for the tesla model 3 long range because of the supercharger network, it's been almost a year now almost 15k miles 0 problems so far very happy about my purchase.
I have a mach e, and my opinon as a owner is in general EVs cars are for commute, great commuters. The EV market and country are not ready for be driving around from coast to coast much less end up in isolated small little towns where is no parts or other than a dealership able to fix the car, this cars have a crazy engeneering and we can say they evolving and getting better between generations. Some day but no any time soon. Add road assistance and towing to your insurance the mach e dont even have a spare tire.
yo same thing happened to me I have two Egolf‘s one is 2016 - carvana and one is 2015 - cert pre owned / and my 2016 was charging at a EV charging station and someone came and unplugged my charger without me unlocking my car and ever since that day my charger port has been messing up and every now and then it won’t let me start the car and It say unable to start because it’s still plugged in it gives me the same error that you got on your MACH E I have to fiddle around with the unlock and lock buttons on the key fob and I have to fiddle around with the on and off button to get it to work SOMETIMES but I actually have the same problem with one of my ev’s crazy and one day it happened and before i looked it up i was stuck for like 3 hours and my AAA was gonna charge me about 600 for a tow to get back home, pretty much same situation you had , but i know why it’s doing that, someone literally came and snatched out the charger and on vw e golfs it locks into place when it is in charge
I have a 2023 Mach E and I have nothing but good things to say about it. That said, the car is only used for local driving about 250 miles per week and I only charge it at home. I would never even think about driving it or ANY ev cross country. EV’s are not for everyone!
Sorry you sent through all that. Not being able to charge is definitely the biggest fear for us EV owners. I will say GM'S EV Concierge always answered when I called, but I never had any direct issues with my Bolt. Seems like you ran into some dealerships who are mad at Ford and took it out on you.
I had a person in a Chevy Bolt pull up next to me and invited me to his house for 4th of July lol Offered me food and everything. Watched him charge and drive off no problem
When it runs it runs great but the not knowing and the techs without experience or knowledge is my concern. I drive to National Parks and remote areas; this car is not reliable enough for my needs
Isn't your vehicle under warranty?, numerous dealerships throughout the US do not have properly trained employees to (handle issues such as yours), and it appears some dealerships don't want to invest in training and or infestructure updates, looks like this is a dealership issue, not a Ford Corp issue. Would like to read your final outcome, sorry for your drama..
Not coming to Ford's rescue, but Ford Roadside is just contracted out to local tow companies, it's not Ford at all. But totally agree that not enough people at Ford know how to help. But I think it's a bit premature to sell it after one bad experience. All cars have issues - I think you've just had some bad luck. Look at Tesla's issues - too many to count
All the EV fanboys are the same. They are slow, gullible types who believe everything they hear on TV. It's really painful to correct all their claims when they defend EVs, only to hear them respond that you're a dinosaur, a boomer who can't embrace change. They have no common sense. Whenever a new product is created, especially in transport or the military, it has to meet certain standards and be vetted. If you choose hope and prayer over vetting a prototype, you're going to have a bad time. The Air Force did that when they didn't put guns in their fighter aircraft back in the sixties. The engineers thought they were smarter than everyone. "Guns are for dinosaurs!" Oops. Same thing is going on here.
I've been following your trip this is devastating news I simply cannot believe it how disappointing and sad. Clearly stay away from EVs and hybrids. Thank you Matthew for the information I will share with my friends. Never will I drive a vehicle with no spark plugs again... I'd rather walk miles for a gallon of gas.
What's wrong with hybrid cars? I drive Kia Nero for Lyft rideshare driving. Gets 50mpg & it's a Sport model so it zips around traffic nicely. What should I know about hybrid cars?
So sorry this happend to you but thank you for documenting and letting us know. Makes me a little scared to keep driving my new Mach E. Look at the bright side, there are so many new EV out there now we don’t have to settle so FORD better get their SH$# together or this will be a BIG fail for them. Keep the content coming much appreciated ‼️‼️
I've had my MME since the beginning of 2021. No problems so far. Defective cars happen with every manufacturer. Ford is actually one of the better ones.
@@USGrant21st agreed. I was a Honda owner to 20 year and this is my first FORD. I gave up my 2005 Accord for the Mach E. Loving it so far but I don’t like the way Ford handles their business and dealership. So I’ll see and I hear you. 😉
And I was about to trade my 2010 Lexus RX450h for a Mustang Mach e. I am so glad I did not. Another thing that you have to consider are dealerships. Lexus treats me like a king. Ford service is atrocious where ever you go. Not trading my Toyota product for anything dealing with Ford……..
Ive been stranded in at least two different vehicles on road trips and in both cases techs were at a loss to fix the problem...it happens. in both cases i didn't see it as a exestensial crisis for the brand or even the model. Things happened. These incidents weren't EVs or even hybrids
As a Mach E owner I have to say thank you to the early Mach E Beta testers…I have a 2023 and have owned it for 5 months…no issues yet…again thank you for your sacrifice
I experience some public charge ports are damage can damage the communication connection pins on the vehicle. Just use small screw driver and bend back in place.
Sorry to hear this happened to you. Possibly you could get the word out to the wider EV community and also potentially find a buyer (even if it's a slightly-broken vehicle). So, I recommend contacting any of these youtube creators that your repair and service center situation would be useful to know and share. They're audience size would include a few people not wanting to wait a year for a Mach-E. Good luck ua-cam.com/users/transportevolved - covers EVs; they have a Ford EV, so your situation matters to them ua-cam.com/users/RichRebuilds - fixes broken EV's but has not had a Mach-E ua-cam.com/users/rossmanngroup - has done videos on EV repair/service center issues (spearheads right to repair bills) ua-cam.com/users/NowYouKnowChannel - has videos on service center issues ua-cam.com/users/EforElectric - he might even interview you to put your story out there ..and finally Ford CEO Jim Farley 😉 - he wants his EV brand to be better than Tesla
You're the one who bought an EV. Why are you mad at everyone else? Just because its an EV doesn't mean there aren't a million little things that can break, just like any other vehicle. In Fords defense, they were able to diagnose and order the part for you.
I am also getting rid of mine as well. Adopting 3 boys want more room. I have the first edition . Pretty sick car but I’m Turning it in for a Cadillac Lyriq.
It was all covered and under warranty. If the car is further then 36 miles of a EV certified Ford dealer; you will have to pay flatbed shipping to the dealer. Lucky for me I was outside an EV certified ford dealer.
This is unacceptable. I will be reluctant to take my Mach E on out of state road trips. I have 27000+ miles with no problems but your experience makes be jaded.
@@planetfabulous5833 I’ve taken it to Fort Mohave Arizona, from my home in Glendora California many times. However this is just 254 miles each way. I have also taken many other road trips within California where I’ve travelled over 500 miles a day. I believe the dealership network in california and Arizona is quite robust. I am however reluctant to take the Mach E on cross country trips. I did a 7400 mile loop around the US and Canada recently and choose to take my Ford Explorer. And in another upcoming trip to Toronto I am once again planning to take the Explorer rather than the Mach E, even though I would save $900 on fuel if I took the Mach E
this is the first ford I have ever bought.. Sounds more like Ford is dropping the ball on helping you than the vehicle. I have bought Chevy and had serious issues with a brand new chevy. I have heard electrical horror stories with Jeep. I have never had any issues with Toyota. maybe I should have kept my Tundra.. lol
@@michalsalaj All these car companies use that in their marketing, so it hold some value. The previous comment said "worse than a Ford" but that doesn't align with most data.
There’s a Ford dealership in Illinois it’s in Huntley, Illinois. It’s Huntley Ford. If you go to their website, they have a bunch of Mustang Mach E ( you can usually tell because they’re quite a bit cheaper). I don’t know if this dealership buys them that have been bought back by the Ford Motor company because they’re lemons and they turn around and they sell these cars even though they know their lemons you would think that Ford motor company would crush these cars but some unsuspecting person that doesn’t do their homework or do their research by looking at the Carfax report which Huntley Ford does provide. When you look up It says Reacquired by manufacture, that’s code for it’s a lemon, it’s been branded, Ford was not able to fix the problem, even though they got their technicians and all those scan tools at their disposal they still can’t find the problem. So, according to the lemon law, if the dealer can’t fix it after three tries they have to give you your money back. It’s something to think about if you buy one of these cars and it’s used and it’s not under warranty you’re gonna be out $40,000 if something goes wrong with your car and they can’t figure it out how to repair it. The lemon law doesn’t apply to used car market, only the new car market. You have to wonder nationwide how many problems their are with these electric vehicles. I think what will happen is people will buy these cars keep them for two years and then sell them before the warranty runs out, kind of like what Mercedes Benz, Audi, BMW those owners all sell their cars before they run out of warranty because they’re so expensive to fix, or they just lease them for three years, drop them off at the dealer and say here’s your car back.
Sorry to hear this happened. The EV experience we’ve had has been great. If you’re looking for something to camp in cross country, take a serious look at the Tesla Model Y. Had ours a little over a year and the couple little things that popped up, either a mobile service tech did at my house, or it was in and out in a day at the local service center. Drove it to Montana and back from SoCal with zero issues. Best vehicle I’ve ever had, and best thing is, I haven’t been to a gas station in over a year!!
I know this must have been beyond frustrating. I know how much you were enjoying your Mach E, so for it and ford to let you down this bad must feel even worse. Hope you get what you need and are able to finish your journey.
I have a 2022 Premium MACH e RWD not a single problem…I understand your frustration but telling that all MACH e are doomed…you are wrong!!! Never write or record a video under a bad mood that tells a lot about you…Hope you the best
How many miles? Good luck to your Mach E ! The point of the video was to make buyers aware of mach e's issues. Never said that all Mach E owners are doomed !
electric vehicles are in the experimental stage. And they are experimenting with your money and your time. It will take manufacturer's at least a decade to make a reliable electric vehicle.
Do you not have separate break down cover, i wouldn’t rely on any dealer break down cover. If the dealer is closed your screwed not worth being stranded as you have found out. This unfortunately can happen with any car brand and any part on the car they do break and faults happen doesn’t mean after one break down you sell the car. Yes if you keep have problems after problems then understandable but one break down and I’m selling isn’t’ logical thinking. But i do agree these dealers and to be honest their all the same don’t give a shit once they have your money.
I think EV mania is just that ......mania. Two weeks to get the problem solved is just the price you need to pay to get that "warm and fuzzy" feeling you are "saving the planet".
Some of these complaints sound like sour grapes to me. Breaking down on a holiday weekend it's unrealistic to think anything is going to happen fast. Then as far as the dealer being booked that happens with them all. My BMW dealer is big on advertising gold star service, but when their flat out you get in line. Everyone needs their car repaired asap that's just the way it is and most places can't find enough qualified mechanics. You were double screwed because you broke down were were very few people buy electric cars so naturally the dealers won't have much experience. I'm not sure what you expected Ford roadside assistance to do? The dealers aren't owned by Ford so roadside can't tell them to piss off another customer and put you first in line. Now about it Breaking down in the first place is this a common problem with mache or were you unlucky?
This is pretty much typical of Ford. Throw this high tech shit out there with no infrastructure in place. With regards to technicians trained and CAPABLE of diagnosing and repairing this abomination of a vehicle. Based off my 30 yrs as a ford technician, I’m not surprised in the least bit. Most technicians want nothing to do with EV…. It will take a New breed of a technician who wants to eat,sleep, $&:t EV’s. Seems every technician started driving an ICE engine veh. They worked on their own vehicles and slowly honed their skills and became trained and certified. I just don’t see it happening in the EV arena.
If those technicians want nothing to do with EVs then they will soon lose their jobs. Ford is serious about EVs, there will be millions of them produced in the next few years.
Any Questions/Concerns, please feel free to comment below! I will respond :)
Sorry to hear about your issue. Is it related to the latest recall on the battery component? I have a 2022 Mach E GT with 4800 miles. Wondering when this happens to me.
I am no expert but since you could still dc fast charge it sounds like it could be a problem with the ac to dc converter. Also if you could fast charge why didn't you?
After seeing this, I'm going for Polestar 2 my Volvo.
Besides the charging port having to be replaced, it sounds like 90% of this could happen to any vehicle. If something broke like your alternator in a gas car, you'd still have been stuck due to a long holiday weekend, Ford scheduling issues/delays, parts ordering and long delays with Roadside Towing. When a new vehicle breaks, you're at the mercy of a dealership no matter what you drive. Only issues with EVs are decent super chargers for long trips!
if your broke your alternator, you would go to the autozone (open nearly every day) buy one and install it with the tools they lend you. fixed.
I had a similar experience with a Chevy volt. I traded it in on a used Tesla Model S and I’ve been happy for four years with my old 2013 model S, I’m now at 170,000 miles on the original 85 kW battery
I thought that Tesla cars were not very good quality. Ughhh I keep going back and forth about getting a Tesla... some times I just want to buy a gas car
Mine left me stranded at the grocery store at 5k miles. Had it towed to Ford dealership the following day in the am. It was at the dealer for two months and they provided a rental car (gas). They had to replace the junction box and do the software update. A technician has to do one of the updates manually, not over the air. I used lemonlaw group and Ford sent me a fat check for the inconvenience. I still kept my Mach E because I love it more than my Tesla Model 3 Performance I replaced.
What's lemonlaw group? Is that a lawyer group?
you got a check AND kept the vehicle? Never heard of that.
@@genierainbowmagick600 Yeah it's a lawyer group.
@@skremese I hadn't heard of it either. I contacted lemonlaw group for a buyback initially and they mentioned it on their own that Ford also sometimes sends a check and more warranty. I was surprised as well but that's actually what happened. They placed the options on the table as far as buyback or check with warranty and I took that route.
EVs are a scam.
Same problem here while traveling with family in a camper and ram truck. Emissions prob popped up and shut the truck down. In the middle of Nebraska. Called 4 dealers, all booked two weeks out. Called ram, they couldn’t help and didn’t care. Told each dealer I’m broke down with two small kids. Didn’t care. One dealer told me about a delete guy that removed the emissions garbage after a couple days and I went on down the road. Nobody cares now days with any of these companies, not just ford. They couldn’t think outside the box and wouldn’t lift their hand outside of an appointment for no amount of money. When you think about it, almost all large companies are the same way now days. They don’t know, don’t care, can’t help, won’t help, and pawn everything off to someone else. In the end it voided my warranty but if they won’t help you at the worst time then what good is it anyway. Good luck to ya.
How sad im sorry to hear that!! Ford customer service has to be the worst
Any new car model can suffer from issues like this. That's why it's not a great idea to be an early adopter of any new vehicle, as you're essentially doing extended real-world testing for the manufacturer. It sux this happened to you on a holiday weekend, but that's the main reason you had such a bad support experience, not because they didn't try to help you. From the details you gave, it really sounds like the dealer went out of their way to try and accommodate you despite their maintenance department being fully booked up. I know it was a crummy situation to be in, but show a little humility, the world doesn't revolve around you.
I think his response to this situation is more than reasonable and showing more restraint than I would. When you spend 60k on a vehicle you have an expectation that it won’t fail you first and foremost.
Im with you bro and feel your pain! Sell it and get a EV6. I bought one at west herr in orchard park and love it!
@@littlebigbrother7279 I think his expectations for immediate assistance, over a major holiday weekend, were a bit too high. The situation he found himself in was undoubtedly crummy, it was the worst time for something to go wrong. That said, a part failed, one that's essential to the operation of the vehicle. I hope Ford is making note of this and investigating whether this is a one-off failure of this part or a major problem with all mach-e's.
Personally, I'm not a big fan of what Ford did with this car. I feel that by branding it a "Mustang", they are trying to be too many things with this one car. It's not a sports car, it's a crossover. While it's capable of quick acceleration, that's not a rare feature with EVs.
@@thestrange_1 I agree with everything you said. He lives in the same area as me that’s why I started following him. I don’t know how he could go with the Mach E living where we do (buffalo NY area) without a heat pump. The already low range of 220 gets significantly reduced in the winter. I went with the EV6 awd GT line. So far it’s the best car I’ve ever owned in every regard. Hopefully it doesn’t let me down in the winter. For how much vehicles are costing nowadays they should operate flawlessly. I never was a fan of domestic motor brands personally.
@@littlebigbrother7279 I've owned a few different cars over the years, a few of them have been Fords. My last was a Fusion and it's been the best of the cars I've owned. Extremely reliable, great handling and decent fuel economy (despite my lead foot). So I admit I may be a bit biased when it comes to Ford, I want them to succeed. But I can't say I agree with all the decisions they've made lately. Like the decision to stop selling cars (with the exception of the Mustang) in the U.S. I would have easily bought another Fusion (mine is over 14 years old), but they don't sell them anymore. Electric is the future and I hope Ford gets their game together and produces a lineup of EVs that are competitive.
You sound very happy with the car you purchased. I hope it works out for you in the winter and you continue to enjoy it.
@@thestrange_1 thank you for the kind words. My brothers last vehicle was a 2008 Ford Fusion and he really liked it. My previous vehicle was a Lexus RCF but it’s rwd and I had a 2011 F150 for my winter vehicle. I never even drove in an electric car until I purchased my Kia. Soley because gas prices were so high and my commute is 80 miles daily. I am not one to say or think EVs are better for the environment because they really are not.
I do hope the next time you are in the market you test drive a EV maybe the ford 150 lightning will be readily available by then. I would’ve bought one if I could’ve gotten my hands on one.
That's terrible, and I totally agree that the dealers are not prepared to repair their EVs yet. Both from spare parts and from a training perspective. If they couldn't diagnose the problem, they should have provided a rental while you had to wait. I have worked with their Battery Electric service team and they aren't fast but they seem to have direct access to engineering so they can diagnose better than most dealers can. I really hope the service and spare parts situation will get better with time.
Ford rushed out an EV to compete in the EV world and they dont have the proper infrastructure to support it or service techs, ect. They would rather put people like me in this situation and pay them for there costs
@@MatthewManzella I agree. I hope it doesn't scare people from future EV adoption.
I have noticed that I seem to know more about the Mach e than any sales person at the dealership. And what is worse is they don’t seem to care. I got the idea that I don’t want to know, but they believe that this EV fad will pass.
Tesla doesn’t even have dealerships to tow their cars to…and if you are stuck in the boonies with a problem, you too could be shit out of luck.
@@jamesdaniel947They do have dealerships, but probably not many. We have a Tesla service center in Des Moines. I doubt many people here even know it exists.
Unfortunately, you are seeing the demise of a great motor company through poor management, inferior and unproven products, and lack of customer respect and support. No wonder so many people are buying Toyotas.
I feel sorry for electric car drivers and future owners. They will simply have to learn the hard way .. as I did. These things are a huge hassle, all those lost hours sitting in those charging stations, huge anxiety, plus a outrageous expense in the long run. Good luck trying to sell a used Electric car with wore out battery modules. You'll find out nobody wants to pay the ridiculous price of batteries ... Batteries are very ... very expensive to replace ( thousands of dollars) ... and make no mistake, you will be replacing them. These batteries are highly toxic to our environment, with a high potential for disaster to our surroundings. DON'T FOOL YOURSELF and CERTAINLY, DON'T LISTEN TO A SALESMAN , ... LITHIUM BATTERIES ARE NOT GREEN CLEAN ENERGY BY ANY MEANS! ...
I wish I knew all this before I bought my car . Do your homework before buying !
Amazing comment here... I totally agree. I feel for the trap and learned the hard way. We just aren't there as a society yet
"It's the future! Only dinosaurs and boomers drive gas cars!"
Um, sure, right. Learn the hard way, clowns. Most people who are EV fanboys are developmentally delayed.
You definitely need a Tesla model Y. It's the safest car and has a great charging network. Also, great to sleep in running ac all night no problem. Autopilot comes standard and is amazing in long road trips.
I would love that vehicle !
Tesla model Why 😂They can't even make panels fit.
Damn this all sounds very frustrating. I know I would be. I'm looking heavily into EVs right now.. the Lightning.. then the Kia EV6.. and now the Mach-e. I'm absolutely not new to wrenching on vehicles (toys and daily drivers alike including 2 mustangs).. but the pain is always amplified when you have issues away from home and compounded bring hundreds from home and in a holiday weekend nonetheless.
As someone that has been fully embracing EV tech over the years and finally seeing my opportunity to go EV myself draw nearer it absolutely has to be a must that when taking this leap that your fully aware that these vehicles have great capabilities but with those capabilities come some very drastic inconveniences. Certainly from a "refuleling" standpoint we have to adjust the way we plan trips. This is relatively simple if we never leave the range of our vehicle. But even with a gasoline burner.. good luck getting ahold of a dealer over the weekend!
I think it is a given that EV products and promotion has never happened at this scale ever! And we as their users ask them to do everything that our traditional gas burners do and even more!
I think at least for your video you kept your cool and expressed your situation and frustration very well. But I would agree with the one commenter to not through the whole line under the buss due to ine bad experience.. again if you were a block from your house on holiday weekend when this happened you'd not been happy... but you probably wouldn't be talking selling your mach-e would ya?
I think the best takeaway as you've expressed is that the customer support line needs to be better. That's what I hear! And a very fair assessment. Furthermore with you owning this less than a year all the repair and towing and a rental vehicle should be on ford far as I'm concerned!
If I took my 8 year old truck in to Ford for repair should I demand a loaner for free???. I could... not that they would owe me that.. but for conversation sake I took my truck to be undercoated and some linex work a couple times and both times was offered a rental.. the second time I took them up on the offer! Would only seem fit that after spending $55k or whatever you spent on you mach e 9 months ago that now in your situation they would had a manager come in and offer you a vehicle and get mack to you in a week or so and update you on you mach e. That only would seem like a good customer service practice to me.
Good look with everything else. Sorry for the rough experience and thanks for sharing it as well
Electric issues are one of the most difficult problems to find especially with an electric vehicle and with all the computers and all the chips on the cars nowadays, that’s why the dealers just throw in the towel because you could spend a week tearing the car apart, trying to find an electrical issue. If you’re gonna get an electric car lease it and get rid of it after about three years and people looking to buy a used electric car stay away, far far away from them.
It's unfortunate what happened with your car, but you can't dump a whole brand based on one sample.
Solid point but many have reached out to me with the same problem. I’m not sure if the problems are being pushed by Ford. Really up to us as users
There are few Ford cars that don't have these issues
He probably did something wrong to it. You don't just take apart a car that is under warranty.
Mine is perfect. No issues at all. Highly recommended. Ten out of ten.
@@ATMGB12 I had so many problems with my Tesla, that I had to get rid of it. FSD is a complete waste, panel gaps galore, problems with charging, and the customer service is Terrible. Stay away from Tesla at all cost.
i was a mechanic at a ford dealership for 5 years. i would never buy a ford. i'm sorry you had such a horrendous experience, not even giving you a rental is absolutely absurd
It was mind blowing and I am still mind blown people are put in this position! Ford did end up reimbursing my expenses
You are not alone. This reminds me on what I have read when we switched from horse and buggy days to the automobile. Limited infrastructure and knowledge. I'm not trying to put lipstick on a pig but I am saying there will be growing pains for quite some time to come. That said, I have owned an EV for the last 9 years. Not that there's anything wrong with it but I would like to replace it with another EV that has more range. It's safe to say I won't be doing anything soon due to the current state of the industry.
I would agree with your sentiment on the growing pains any auto maker has to make utilizing new Tech, such as these highly Tech packed E Vehicles. My problem with giving Ford, GM, Toyota any pass on defects is they saw Tesla coming and waited to see if Tesla would fail then, rushed to get something out to cash in. (Obviously Ford's research team was making mock ups.) The fact that after 100 years of ICE vehicles having so many recalls and various other failures the consumer still pays dearly for quality based failures. The E Mustang should have been Ford's incentive to get this one right and to have been ready to haul this guy and his car back to the factory to show that they and WE are in a new era, and not the same old lame business practice giving us crap and expecting us to love it and pay for it. Try a Chinese product, I'll bet they will be willing to send you a replacement vehicle via balloon, IF their vehicle breaks down! (Be sure to tell Congress and the President of the pending arrival.)
@@bprince9663 I love your take on a Chinese car and replacement. LMAO! Ford and others should have gotten it right straight from the starting gate. As it appears, they have not. The electric car industry is being looked at by microscope. Any problem becomes a big problem no matter how small or how big. The auto industry knew this big time. Past failures are carved in stone. They trashed their chances in the small car and automotive diesel markets 50 and 40 years ago and never recovered. Past history is the future only if you let it happen and it appears it's happening. I understand Ford just stopped making electric F-150s due to battery issues. Tesla is recalling three hundred thousand plus cars for auto pilot issues. That's ok! Someone else in the world will get it right and laugh all the way doing it. Good for them! Truth is none of this is new technology. Electric cars were around one hundred plus years ago. Things were done a bit differently back then but the idea was the same. Today, part for part is nothing new. Electric cars share many parts with their ICE counterparts. The electrical parts are nothing new either. The only thing new is integrating them into cars and making it all work. Sounds easy enough but the American auto industry has apparently screwed it up one more time.
i feel you. i have a 2022 premium grabber blue im also selling it. My issue is the charging port. My whip won't accept charge with dc fast chargers even after the current update. Ford is garbage. I will never buy a ford again!.
Man, I feel your pain. We had a new 2020 Explorer ST with numerous electrical problems. Had to have it towed three times and each time when it got to the dealer they of course couldn't duplicate the problem and therefore the service didn't count towards the lemon law. I've been driving Fords for almost fifty years and I am so disappointed in them right now that I doubt my next car will be a Ford. So long Ford.
Im already looking at different cars!
Fuck you you stupid liar. Ford doesn’t have electric issues. No car company is perfect. You should keep buying brand new Ford vehicles period.
Thanks for the info as I'm just starting to look into EV's to replace my ICE CX-5 with 75K miles. Question, if you had a Tesla what would have been your service situation?
Crap towing, parts waits and a closed dealer can happen to any owner of any vehicle.
My wife and I have 2 Mach E Premiums, going on 19 months with almost 20,000 total. Zero concerns. Far from doomed.
Hope all has continued to be well with you and the Mach E !
So sorry for your troubles... I appreciate your video exposing such poor service/support/etc. This is a very effective way of registering your inputs. I'm in the EV mkt and now this settles it; Tesla. Thank you for this video! God's best, too!!
You're very welcome Jim!! Hope you're enjoying the Tesla!
I had a very similar issue. Ford had to replace the main charging board. It’s been great since. I love my Mach e. We also had a Honda where we needed to wait for 2 months for a starter (well before Covid) Things do happen. Love my Mach e.
Hey roger glad its been working out. I had tons of people reach out with problems regarding their mach e's... scary to think there could be so many issues but we are helping ford progress
I live in grand forks ND for few years! They close the only strip bar in town😂😂😂 avoid empty north, my brother! Good luck
Mine in the shop also .10000 miles owned less than a year.12 volt battery died while on vacation on July 2nd. Car is still in Florida waiting on a battery.
People need more awareness of this matter! I think it will help Ford and the consumers too.
I am sorry to hear all that
I hope some of my videos help
That's a shame man. Guess I"m renting an ICE if I'm going out of town. That being said, I wonder how may other mach e's have had this failure? Cuz as far as I know, you're the only content creator that's been plugging in your mach e with a jackery and solar panels possibly on a regular basis? I hope that didn't have anything to do with it.
Mine has 7k miles on the clock and is in for 'diagnostics'. Drives but at reduced power only, has the power train Malfuntion and the high voltage battery warning. However my local Ford dealer can't do this for 3-4 weeks!!! This is just for diagnostics. A £60k car and a diabolical aftercare service. I even contacted Ford UK about it and they suggested it gets recovered to dealership where it might be seen sooner. Meanwhile I have to rent another car. Its already been in for the recall for the contractor issue too.
An absolute fun car to drive when it works. But the shine has since worn off with the aftercare.
Well said Marc!!! Its amazing when she works but when it doesnt... it is a living nightmare.
Charging network is definitely sketchy for long distance still. First time EV owner and we bought a used Audi etron with low miles. When we bought it at the Infinite dealership it only had half a charge. We had asked them to fully charge it before we took the vehicle. They had a level 2 charger in the back of the dealership. Fast forward picking up the car it still only had half a charge. We figured no problem although there was a EA charge at the walmart 30 minutes away we wanted to try a charger at the Audi dealership. 10 minutes from our house. Charger said it was in service but got a charge error. Our car has charge ports on both sides of the car. neither would work. We got that sinking feeling of we just bought a very expensive car that will not charge. From videos I've seen there are chargers that just don't work, so we went to the EA dc charger and it worked. I had pretty quickly installed a Level 2 charger at the house and that worked as well. We took the car to the audi dealership for some recalls. We asked about there charger and all I could get is it doesn't work sometime. My point is the network is still in a growing state. It doesn't help with politicians trying to take money from ev development. My wife really only use the car for work right now and I think ford is not the only EV that might have issues driving across the country.
One time at movie theatre I walked out to discover my brake system on my F150 quit. . Pedal went all the way to the floor at start up.
That is super sketchy!
Hmm, interesting video. I just pulled the trigger on a '22 Mach e. Been watching Mach-E VLOG and others. I will definitely be keeping my '99 Lexus V8 for a reliable backup.
Ford is making a switch at battery too so I know whatever the old battery is; will cost a ton more since they will not be producing it anymore! If you get a warranty you will be taken care of but you may be big time inconvenienced
@@MatthewManzella I kinda thought of that while researching. I owned a ‘16 Malibu hybrid for seven years and looked into EV battery replacement. There are companies who refurbish EV batteries and sell them fairly inexpensive.
I had a similar thought. Take my Mach e to key west from San Antonio. Did my research. Didn’t make sense to charge multiple times to get out of Texas.
Its def a time consuming rough go taking it on long trips!
Ima travel nurse and used about 10k miles. It’s running great. I need to get it serviced I hope nothing happens to mine after then update it
I had my problem right after the service and update!
This was a common issue with the Mach E early on. It wasn't even a serious issue to fix but the problem it causes cystomers is terrible because they can't charge most of the time.
Similar situation to yours, but I am ecstatic with the outcome. The 21 had a lot of bugs that have been since resolved. My 21 was in the shop for months, and Ford bought the vehicle back and gave me every penny. I paid for it and then some. I was able to turn around andpurchase a brand new 23 Mustang Machi, GT performance edition could be happier. All the bugs have been worked out on the 23s.
Sorry to hear about your troubles. I have owned Chevy Volt then Bolt EV for about 5 years, never had a problem. I believe Ford is behind GM with their EV development...
Interesting!!! Ford is wayyy behind when it comes to EVs. The support and service is not ready to support Ford
You can always get on craigslist, buy a car with a gas engine, and get to where you need to go
I would bet on gas over EV any day after this
UPDATE 7/10/2023: NHTSA has opened an investigation into the 2022 Kia EV6, which joins the Hyundai Ioniq 5 under a probe of loss of power during driving. Both EVs have been the subject of owner complaints that power is reduced or lost completely while the vehicle is being driven. BEVs are not ready for prime-time.
That’s terrible!!! Make them fix your car! Don’t back down from them! This happen with my 2000 Ford Focus. It was a lemon. It was so bad I sued ford and won. Just be as rude as you can they will give in trust me!!! I have a ford Mach e as well. I haven’t had any issues like this and I am sorry you are experiencing this type of issue but call the ford Mach e customer service at ford corporate. They will get this handled for you!
Hey Vans! They did fix; took them 3 weeks. They paid for everything and the shipping of it back home. I had to drive home in a rental car
You got it--too much electronic complexity. Cars now are computers and sensitive electronics. Car engineers don't understand the system they've built. They only understand the piece they designbed--not how their piece works in the car system as a whole. Two years ago, I bought a ICE BMW X5. I spent the next fall in the BMW dealership while their mechanics and engineers tried to find out why the car wouldn't work. In the end, I gave the X5 back to BMW and bought a 4Runner. No problems at all with the 4Runner after 22,000 miles. Looking forward to 220,000 problem free miles.
I empathize with you and validate your frustration; however, you are breaking confidence after one issue. The same stuff happened to me and I got stuck in KY for a week. But I am not blaming the brand over an independent dealers incompetents.
That's why I keep my Tundra. It always gets me back home. Love Toyota.
Toyota is where it’s at! I like Honda too. Japanese vehicles the pride the put into them is unmatched
I’m so sorry that has happened. I would look into a Toyota hybrid or even a Lexus hybrid.
I ended up with a Toyota ( video coming soon )
Had a myriad of issues with my 21 Select AWD, sold mine.
As soon as it arrives im selling it !
If you had to choose again, you would choose a tesla ?
Yes I would pick Tesla if going EV !
@@MatthewManzella about a year ago I was thinking buying the Mach e but I actually went for the tesla model 3 long range because of the supercharger network, it's been almost a year now almost 15k miles 0 problems so far very happy about my purchase.
I have a mach e, and my opinon as a owner is in general EVs cars are for commute, great commuters. The EV market and country are not ready for be driving around from coast to coast much less end up in isolated small little towns where is no parts or other than a dealership able to fix the car, this cars have a crazy engeneering and we can say they evolving and getting better between generations. Some day but no any time soon. Add road assistance and towing to your insurance the mach e dont even have a spare tire.
yo same thing happened to me I have two Egolf‘s one is 2016 - carvana and one is 2015 - cert pre owned / and my 2016 was charging at a EV charging station and someone came and unplugged my charger without me unlocking my car and ever since that day my charger port has been messing up and every now and then it won’t let me start the car and It say unable to start because it’s still plugged in it gives me the same error that you got on your MACH E I have to fiddle around with the unlock and lock buttons on the key fob and I have to fiddle around with the on and off button to get it to work SOMETIMES but I actually have the same problem with one of my ev’s crazy and one day it happened and before i looked it up i was stuck for like 3 hours and my AAA was gonna charge me about 600 for a tow to get back home, pretty much same situation you had , but i know why it’s doing that, someone literally came and snatched out the charger and on vw e golfs it locks into place when it is in charge
I’m so sorry that happened to you! That’s awful, sir.
Its all good party!!! I always try to make the most of every situation! I appreciate you man.
I have a 2023 Mach E and I have nothing but good things to say about it. That said, the car is only used for local driving about 250 miles per week and I only charge it at home. I would never even think about driving it or ANY ev cross country. EV’s are not for everyone!
They also told me about no rental car until diagnostics and I pressed them for it and got it.
wow... I would have went nuts if I didnt get a car so maybe I would have gotten it lol
Sorry you sent through all that. Not being able to charge is definitely the biggest fear for us EV owners. I will say GM'S EV Concierge always answered when I called, but I never had any direct issues with my Bolt.
Seems like you ran into some dealerships who are mad at Ford and took it out on you.
I had a person in a Chevy Bolt pull up next to me and invited me to his house for 4th of July lol Offered me food and everything. Watched him charge and drive off no problem
These electric cars and trucks are a environmental disaster in the making ! They endanger people and property at a very high level .
Beth you are so right and I was misunderstood before buying and living with one. It is really dangerous stuff
Mine is also in the shop right now. Something was wrong with the 12 volt battery and the car wouldn’t start. Had to get it towed also.
When it runs it runs great but the not knowing and the techs without experience or knowledge is my concern. I drive to National Parks and remote areas; this car is not reliable enough for my needs
@@MatthewManzella ya I agree
Love my FE and GTP, service is impeccable. Guess service in USA or whatever you’re based just sux.
Isn't your vehicle under warranty?, numerous dealerships throughout the US do not have properly trained employees to (handle issues such as yours), and it appears some dealerships don't want to invest in training and or infestructure updates, looks like this is a dealership issue, not a Ford Corp issue.
Would like to read your final outcome, sorry for your drama..
Not coming to Ford's rescue, but Ford Roadside is just contracted out to local tow companies, it's not Ford at all. But totally agree that not enough people at Ford know how to help. But I think it's a bit premature to sell it after one bad experience. All cars have issues - I think you've just had some bad luck. Look at Tesla's issues - too many to count
A specific roadside for Ford's evs may be a good idea
It's easer to just put in gas.
All the EV fanboys are the same. They are slow, gullible types who believe everything they hear on TV. It's really painful to correct all their claims when they defend EVs, only to hear them respond that you're a dinosaur, a boomer who can't embrace change. They have no common sense. Whenever a new product is created, especially in transport or the military, it has to meet certain standards and be vetted. If you choose hope and prayer over vetting a prototype, you're going to have a bad time. The Air Force did that when they didn't put guns in their fighter aircraft back in the sixties. The engineers thought they were smarter than everyone. "Guns are for dinosaurs!"
Oops. Same thing is going on here.
I've been following your trip this is devastating news I simply cannot believe it how disappointing and sad. Clearly stay away from EVs and hybrids. Thank you Matthew for the information I will share with my friends. Never will I drive a vehicle with no spark plugs again... I'd rather walk miles for a gallon of gas.
Totally agree Steven !!! Thank you for following me you comment on everyone of my videos it means the world man! Im def switching it up !
Simply buy a Tesla. Easy
What's wrong with hybrid cars? I drive Kia Nero for Lyft rideshare driving. Gets 50mpg & it's a Sport model so it zips around traffic nicely. What should I know about hybrid cars?
So sorry this happend to you but thank you for documenting and letting us know. Makes me a little scared to keep driving my new Mach E. Look at the bright side, there are so many new EV out there now we don’t have to settle so FORD better get their SH$# together or this will be a BIG fail for them.
Keep the content coming much appreciated ‼️‼️
I've had my MME since the beginning of 2021. No problems so far. Defective cars happen with every manufacturer. Ford is actually one of the better ones.
@@USGrant21st agreed. I was a Honda owner to 20 year and this is my first FORD. I gave up my 2005 Accord for the Mach E. Loving it so far but I don’t like the way Ford handles their business and dealership. So I’ll see and I hear you. 😉
And I was about to trade my 2010 Lexus RX450h for a Mustang Mach e. I am so glad I did not. Another thing that you have to consider are dealerships. Lexus treats me like a king. Ford service is atrocious where ever you go. Not trading my Toyota product for anything dealing with Ford……..
So true Juan !! Ford dealership is a nightmare. I actually switched to Toyota :)
Ive been stranded in at least two different vehicles on road trips and in both cases techs were at a loss to fix the problem...it happens. in both cases i didn't see it as a exestensial crisis for the brand or even the model. Things happened. These incidents weren't EVs or even hybrids
As a Mach E owner I have to say thank you to the early Mach E Beta testers…I have a 2023 and have owned it for 5 months…no issues yet…again thank you for your sacrifice
Keep your head up ! I hope you have better luck with your next vehicle!
Thank you Phocus!!!
I experience some public charge ports are damage can damage the communication connection pins on the vehicle. Just use small screw driver and bend back in place.
I plan to make a list of reasons why EV is not the way to go
There is EV and there is Tesla - 2 absolutely different things. You wouldn’t have any of these problems with Tesla.
Sorry to hear this happened to you. Possibly you could get the word out to the wider EV community and also potentially find a buyer (even if it's a slightly-broken vehicle).
So, I recommend contacting any of these youtube creators that your repair and service center situation would be useful to know and share. They're audience size would include a few people not wanting to wait a year for a Mach-E. Good luck
ua-cam.com/users/transportevolved - covers EVs; they have a Ford EV, so your situation matters to them
ua-cam.com/users/RichRebuilds - fixes broken EV's but has not had a Mach-E
ua-cam.com/users/rossmanngroup - has done videos on EV repair/service center issues (spearheads right to repair bills)
ua-cam.com/users/NowYouKnowChannel - has videos on service center issues
ua-cam.com/users/EforElectric - he might even interview you to put your story out there
..and finally Ford CEO Jim Farley 😉 - he wants his EV brand to be better than Tesla
Thank you so much for this post!!! Driving this car over 20k miles in less then a year I have learned a lot !
You're the one who bought an EV. Why are you mad at everyone else?
Just because its an EV doesn't mean there aren't a million little things that can break, just like any other vehicle.
In Fords defense, they were able to diagnose and order the part for you.
I am also getting rid of mine as well. Adopting 3 boys want more room. I have the first edition . Pretty sick car but I’m Turning it in for a Cadillac Lyriq.
Nice!!! Smart move
@@MatthewManzella Thank you so much. What’s the latest on your car?
God, you really like to learn the hard way that EVs are garbage.
Is the vehicle not under warranty?
It was all covered and under warranty. If the car is further then 36 miles of a EV certified Ford dealer; you will have to pay flatbed shipping to the dealer. Lucky for me I was outside an EV certified ford dealer.
Ford has made a Mach-er-E out of the famous Mustang name just like the screw up they did in the 70’s!!! Ford gets a HUGE “F”
very solid take... Mach-er-y is for sure
This is unacceptable. I will be reluctant to take my Mach E on out of state road trips. I have 27000+ miles with no problems but your experience makes be jaded.
I am selling my Mach e because I often go well past 36 miles of a Ford dealer!
You claim you have 27000+ miles on a Mach-E yet you have never taken it out-of-state on any road trips? Explain that please.
@@planetfabulous5833 I’ve taken it to Fort Mohave Arizona, from my home in Glendora California many times. However this is just 254 miles each way. I have also taken many other road trips within California where I’ve travelled over 500 miles a day. I believe the dealership network in california and Arizona is quite robust. I am however reluctant to take the Mach E on cross country trips. I did a 7400 mile loop around the US and Canada recently and choose to take my Ford Explorer. And in another upcoming trip to Toronto I am once again planning to take the Explorer rather than the Mach E, even though I would save $900 on fuel if I took the Mach E
I just ordered a new Mach e. This is scary!
Just be careful on long road trips!
Sounds like the onboard AC charger has failed. Quick module to replace.
They found air trapped in a coolant line which fried the module
2021 model was full of problems. Sorry you had to go through this.
crazy! glad I sold it :)
this is the first ford I have ever bought.. Sounds more like Ford is dropping the ball on helping you than the vehicle. I have bought Chevy and had serious issues with a brand new chevy. I have heard electrical horror stories with Jeep. I have never had any issues with Toyota. maybe I should have kept my Tundra.. lol
Its so new and there are so many pieces to it, not sure how ford will ever fix it
@@MatthewManzella I hope it works out for you. They are very nice vehicles and I love how mine handles.
This is horrible!! What about Tesla? If just hybrid; rav4 prime? Kia sorrento plug-in? Hyundai Tucson plug-in hybrid?
I’m thinking RAV4 !! Possibly Tesla we shall see haha
Is their a reason why you got a Ford Mustang Mach E over other EVs like Tesla and Kia?
The 7500 fed tax credit !
I'd recommend either a full EV or plug-in hybrid from Hyundai/Kia. Great value, great warranty.
Have you checked you resale value yet?
Hyundai/Kia is even worse than a Ford!
@@planetfabulous5833 on what matrix? They are the highest rated in JD power.
@@EVandMe Nobody is buying car based on JD Power rating LOL
@@michalsalaj All these car companies use that in their marketing, so it hold some value. The previous comment said "worse than a Ford" but that doesn't align with most data.
@@planetfabulous5833 its not
Been following the car since launch and never seen this charging issue yet.
Wild stuff!!! Lots of issues popping up lately
I have a ev6 no problems yet. But this makes me want to get AAA. But good luck
ev6 is nice!!
There’s a Ford dealership in Illinois it’s in Huntley, Illinois. It’s Huntley Ford. If you go to their website, they have a bunch of Mustang Mach E ( you can usually tell because they’re quite a bit cheaper). I don’t know if this dealership buys them that have been bought back by the Ford Motor company because they’re lemons and they turn around and they sell these cars even though they know their lemons you would think that Ford motor company would crush these cars but some unsuspecting person that doesn’t do their homework or do their research by looking at the Carfax report which Huntley Ford does provide. When you look up It says Reacquired by manufacture, that’s code for it’s a lemon, it’s been branded, Ford was not able to fix the problem, even though they got their technicians and all those scan tools at their disposal they still can’t find the problem. So, according to the lemon law, if the dealer can’t fix it after three tries they have to give you your money back. It’s something to think about if you buy one of these cars and it’s used and it’s not under warranty you’re gonna be out $40,000 if something goes wrong with your car and they can’t figure it out how to repair it. The lemon law doesn’t apply to used car market, only the new car market. You have to wonder nationwide how many problems their are with these electric vehicles. I think what will happen is people will buy these cars keep them for two years and then sell them before the warranty runs out, kind of like what Mercedes Benz, Audi, BMW those owners all sell their cars before they run out of warranty because they’re so expensive to fix, or they just lease them for three years, drop them off at the dealer and say here’s your car back.
If this happened with a Tesla, there would be headlines everywhere about it
New York City has ordered 184 Ford Mustang Mach-Es for their new police cars lol
lol oh my!!! In the cold and snow they better get ready to be charging everyday lol car may run out of juice in a high speed chase
You should just keep your mustang Mach E. You should always buy brand new Ford vehicles period.
Never charge a Ford at a GM dealer!
lol Learned the hard way!
Sorry to hear this happened. The EV experience we’ve had has been great. If you’re looking for something to camp in cross country, take a serious look at the Tesla Model Y. Had ours a little over a year and the couple little things that popped up, either a mobile service tech did at my house, or it was in and out in a day at the local service center. Drove it to Montana and back from SoCal with zero issues. Best vehicle I’ve ever had, and best thing is, I haven’t been to a gas station in over a year!!
I love Tesla... I will eventually own one
Model Why, LOL. Do you really like that fish-face? 😂
@@USGrant21st absolutely. Best vehicle I’ve EVER owned.
@@usmc88fan it well may be the best vehicle you have owned, I don't argue with that, but it's still the crappiest EV you can buy now. 😂
@@USGrant21st why do you say this!? Which are better in that class range?
Did you ever get a diagnosis?
yes! they found air trapped in one of the lines
I know this must have been beyond frustrating. I know how much you were enjoying your Mach E, so for it and ford to let you down this bad must feel even worse. Hope you get what you need and are able to finish your journey.
Thank you so much B Olo! It really is sad 😢 I’m not sure if this vehicle fits my current needs! We will see what ford does
I’ve heard so many issues with ford EVs. Tesla is not without issues I know someone with an X ludacris+ and he is selling it because it’s issues.
Okay red flag is that you didn’t take it to the dealer to be fixed and tried to fix it your self.
I was parked outside the EV dealer but it was on 7/3 and they were closed until 7/6 due to the 4th of july
I have a 2022 Premium MACH e RWD not a single problem…I understand your frustration but telling that all MACH e are doomed…you are wrong!!! Never write or record a video under a bad mood that tells a lot about you…Hope you the best
How many miles? Good luck to your Mach E ! The point of the video was to make buyers aware of mach e's issues. Never said that all Mach E owners are doomed !
electric vehicles are in the experimental stage. And they are experimenting with your money and your time. It will take manufacturer's at least a decade to make a reliable electric vehicle.
So this has nothing to do with the contacts recall?
Nope! Different problem and btw... I had two people reach out to me with the same issue already
@@MatthewManzella That sucks! Still sticking with my machE, at least it won't catch on fire like my BoltEV I sold back to GM...
Your first mistake was trying to go cross country in a car that is ment for short trips
Do you not have separate break down cover, i wouldn’t rely on any dealer break down cover. If the dealer is closed your screwed not worth being stranded as you have found out. This unfortunately can happen with any car brand and any part on the car they do break and faults happen doesn’t mean after one break down you sell the car. Yes if you keep have problems after problems then understandable but one break down and I’m selling isn’t’ logical thinking. But i do agree these dealers and to be honest their all the same don’t give a shit once they have your money.
I think EV mania is just that ......mania. Two weeks to get the problem solved is just the price you need to pay to get
that "warm and fuzzy" feeling you are "saving the planet".
I am so sorry about your EV man !
Just got new 2024 Mach Ex...hopefully all the bugs are out..😅
You said you could fast charge??
I could fast charge but the town had no fast chargers within range
Some of these complaints sound like sour grapes to me. Breaking down on a holiday weekend it's unrealistic to think anything is going to happen fast. Then as far as the dealer being booked that happens with them all. My BMW dealer is big on advertising gold star service, but when their flat out you get in line. Everyone needs their car repaired asap that's just the way it is and most places can't find enough qualified mechanics. You were double screwed because you broke down were were very few people buy electric cars so naturally the dealers won't have much experience. I'm not sure what you expected Ford roadside assistance to do? The dealers aren't owned by Ford so roadside can't tell them to piss off another customer and put you first in line. Now about it Breaking down in the first place is this a common problem with mache or were you unlucky?
Whether an EV or gasoline powered. You would have had to wait for the dealership just the same. No need to dump on EV's
I disagree. The area I was in only had 1 EV tech within 250 mile radius and because of it, they had to put off the job for 3 weeks.
This is pretty much typical of Ford. Throw this high tech shit out there with no infrastructure in place. With regards to technicians trained and CAPABLE of diagnosing and repairing this abomination of a vehicle. Based off my 30 yrs as a ford technician, I’m not surprised in the least bit. Most technicians want nothing to do with EV…. It will take a New breed of a technician who wants to eat,sleep, $&:t EV’s. Seems every technician started driving an ICE engine veh. They worked on their own vehicles and slowly honed their skills and became trained and certified. I just don’t see it happening in the EV arena.
If those technicians want nothing to do with EVs then they will soon lose their jobs. Ford is serious about EVs, there will be millions of them produced in the next few years.
Instead of this garbage, buy (internal combustion) Toyota or Honda. I have never had any problems with true Japanese cars.