You understand this is ridiculous right? You understand that for a new product off the line at this stage in development, the Nuptune 4 needed an easily updated software process
This method has broken my printer and I have to go through a lot more tedious steps to fix it, be carefull if you have a working printer might as well not update the firmware at all.
@@mecamoto6327 That sucks, I spent almost a whole day fixing mine, makes me think maybe it's better to invest in a better 3D filament printer, it sucks cause I think Elegoo resin printers are pretty good, this one not so much :(.
@@mecamoto6327 had my printer since january my leveling page stopped working can only print half of the things i could a month ago including reprints tried to update it and now stuck at the setting up/loading page any suggestions?
Everything went peachy keen for me! It was kinda crazy to have to take apart the screen to deal with the update but it worked! Getting the screen back together was the hardest part. Be sure to take the cord off the screen!
I inserted the micro SD but when I turn on the printer does not leave any process of loading from 1 to 100% ie only turns on normal, and when I select the menu about machine does not update the UI version, which remains is the 1.2.11. What should I do?
@@timthurman1062 yes I finished the update, Remember that it only works with the miniusb that comes with the printer, I realized that because I did it with another one and it doesn't even read it.
My Neptune 4 firmware version says "V1.53" I tried to use the "fix pack" and nothing happened. Do I just proceed to update the screen & main firmware? If so in what order?
I never got a microsd card, so I used one of my own extras for the screen update, but when I turn back on the machine it doesn't go into that update boot screen. It just starts the printer like normal. I was able to update the main firmware. I also have an N4 Pro, not Plus/Max.
I had the same issue but I found the 512 mb sd card they sent me and used that, worked as intended... maybes a formatting issue of the sd card you used.
Are the problems with the update fixed, since I see a lot of people frustrated that it broke their printer? And before I update it myself I want to prevent me being in the exact same situation.
I just watch this Video and i can t find the Micro SD in the bag, bought an Extra one 64Gb one and put the screen UI update on just as shown but when slotting it into the screen its not reading it at all, on Board is the 2.11 and i want to update it to 2.14
This is probably a stupid question but what’s the fix pack? Iv just got the N4 pro as my first printer but it’s second hand everything seems to be working okay on it but the UI version on the hand held is 1.2.11 so I’m assuming I need to update that asap
if your printer is fully working DO NOT UPDATE read some comments ive had mine since jan thought id finally update it yesterday couldnt get past the loading screen... ill update you if i can get it working bud also the fix pack is the 1.2.2.65 on their site
Received the Neptune 4 Max yesterday and got around to setting it up today... first order of business was to go ahead and update the firmware. If you follow the guide properly, you should have no issues. I successfully updated the firmware from v1.2.2.64 to 1.2.2.65 and then followed it up with v1.2.3.1 on mainboard and 1.2.14 on the screen. This isn't difficult, just be mindful of each step. Good luck and happy printing!
It seems to be a common issue that the recent update renders the machine inoperable after following the update instructions. Elegoo have sent people replacement EMMCs which they then have to replace. That's a lot of making up for manufacturing and/or software errors. When Crowdstrike pushed an update that bricked people's computers, we didn't blame the administrators. We blamed the people who pushed the faulty update. The issue isn't difficulty level, but thanks for the advice.
I haven't checked mine yet,but they were in a package.I had one(red usb drive) with information on it(models ,etc) and a black one with sd card inside the usb drive.
After not receiving any answer from support i Bought a emmc card writer, flashed an image on, updated the firmware with lots of trouble, but finally got It back working. Not buying elegoo anymore, back to creality...
Everything went succesfully untill i tried to 3d print a 3d model using a usb stick. I clicked on the model and then the lights flashed. After that, the printer just rebooted itself. What could cause this?
I Did all you said but i still have the same problem. When my X-Axis go at the middle he gets like 50mm further and when the leveling start, i have the screen with the 121 points and the temperatures, but when he got the temperature the printer don't do anything and all i can do is to power off the machine. I Tried a print but at 20mm high the X-Axis moved and my part is in 2 Parts. do you think you can help me ? Thank you very much in advance, i'm stuck right now
i got everything but the screen firmware to update. i do everything in the video but it never updates. plus my leveling page doesnt work, i cant manually level anymore.
@@alorik6627 I had this same issue and I fixed it by formatting my SD card to FAT before inserting it. I think the issue is that if you are not using the stock microsd card that came with your printer, the one you are using may be formatted in a way that the arduino on the screen cant read.
I had an issue updating the screen UI my SD card had to be changed to FAT32 and in Windows you couldn't so I got "AOMEI Partition Assistant 10.5.0" and it let me do it and viola it all worked! Thanks for the video
@@ElegooOfficial Thanks, I downloaded the files needed and I started with the fix since the version I had was very old, but now it's been rebooting for like 30 mins, I don't wanna turn it off since I'm not sure if that will cause issues or not. What is there to do in this case?
@@archetypalMaker We recommend reformatting the contents of the USB drive and re-uploading the repair package files. Then, verify the contents of the USB drive after uploading to ensure the successful completion of the process. If you have any further inquiries or require comprehensive technical assistance, please feel free to reach out to our technical support department: 3dp@elegoo.com.
@@archetypalMaker Hello. I'm facing the same issue. Even following the steps in this video, the firmware update does not progress. Were you able to fix it?
In a world of bambu this is utterly insane. I mean you have to physically take apart the screen the update it, this is bonkers. I absolutely have to have this max 4 working reliably for work and it was working well at 1.2 but all of a sudden it cant stay leveled... I just got done updating and leveling for another hour and I've got to say this is absurd. $500 I doubt I can fix the way I'd like. The first print was amazing! It gave so much hope, then it just crapped out and here we are...wtf??
i keep wanting to buy a neptune 4 max but this is too much to deal with i know theres going to be maintenance issues along the way but not out the box, if i buy one do i really need to do all this other stuff. this is so discouraging one of those my family is right, im going to regret this purchase if it doesnt work or if i need to spend more money to print. i think ill hold onto my money till they come already fixed
This is ridiculous. I have spent over 50 hours trying to fix my neptune 4 plus after the update. Why did you make it so difficult? Because of the update, my 3d printer wont accept any usb stick, and it has super many problems. Just Why?? I hope i can get a full refund.
It’s OK, but I don’t recommend getting it. I ordered a new one off Amazon there wasn’t even a scraper. There was nothing loaded on the USB. I was missing a bunch of tools and stuff.
I’m pissed the printer that got delivered three days, and I mean three FUCKING days ago, this shit has the oldest firmware, the oldest! This is outrageous!
Next time don't make such a shitty product, I want my 500$ back... This printer is so new and has built in wifi, yet the people at elegoo are to lazy to make it auto update...
Definitely got my steps in today. My computer is upstairs in my house and my printer is in the basement down 2 flights of stairs. Definitely not my favourite update. Fairly straightforward though. Definitely too many steps for this day and age.
fr there neptune 3 was never ever this difficult you literally threw in the folder put in the USB drive click the button and you're good to go.... How do they downgrade? I'm convinced they sold the company off.
I don't know what everyone is whining about the update is not hard or complicated to do. Just start with a blank stick and card put the fix on the stick if UV and old version if not skip this step then update firmware from menu then wait for it to restart to finish it this takes a few mins then update the screen by plugging out lead take the 4 screws out stick in the card plug in the screen it updates itself when it's says finished take out the card put it back together and restart the printer
Hey maybe next time just don't fuck it so bad that you need to make your customer jump through this bullshit for a relatively simple update that shouldn't have need to be done in the first place. This is such a massive pain in the ass and nothing I do is making this update work. I sincerely want my money back and will not be buying nor recommending elegoo to anyone in the future.
im not buying anything elegoo anymore, such an insanly complicated machine for no reason wtf is this video. how is this not download and install and why tf do i have to update the screen. garbage ass product
It’s a little tedious but after you do it once, it’s not that bad. They should have made it so you can update it over wifi as both the 4Plus and 4Max have WiFi. Elegoo missed the ball on this as they did by using their own version of Klipper. Don’t know why they did this.
It’s OK, but I don’t recommend getting it. I ordered a new one off Amazon there wasn’t even a scraper. There was nothing loaded on the USB. I was missing a bunch of tools and stuff.
You understand this is ridiculous right? You understand that for a new product off the line at this stage in development, the Nuptune 4 needed an easily updated software process
This method has broken my printer and I have to go through a lot more tedious steps to fix it, be carefull if you have a working printer might as well not update the firmware at all.
@@archetypalMaker My printer is almost dead, i can't print anything without problems and my leveling page don't work anymore :/
@@mecamoto6327 That sucks, I spent almost a whole day fixing mine, makes me think maybe it's better to invest in a better 3D filament printer, it sucks cause I think Elegoo resin printers are pretty good, this one not so much :(.
@@mecamoto6327 did you get it to work?
@@mecamoto6327 had my printer since january my leveling page stopped working can only print half of the things i could a month ago including reprints tried to update it and now stuck at the setting up/loading page any suggestions?
Everything went peachy keen for me! It was kinda crazy to have to take apart the screen to deal with the update but it worked! Getting the screen back together was the hardest part. Be sure to take the cord off the screen!
Actualizacion exitosa en mi Neptune 4 Max, estoy feliz ,gracias por el video, me ayudo mucho!
Can you use the USB and sd card that you get when you buy the printer?
Yes, exactly!
I inserted the micro SD but when I turn on the printer does not leave any process of loading from 1 to 100% ie only turns on normal, and when I select the menu about machine does not update the UI version, which remains is the 1.2.11.
What should I do?
Did you find a fix for this? I'm struggling with it now
@@timthurman1062 yes I finished the update, Remember that it only works with the miniusb that comes with the printer, I realized that because I did it with another one and it doesn't even read it.
for me it never says fix klipper succsessed and fix tag. It simply doesnt update. what can i do
My Neptune 4 firmware version says "V1.53" I tried to use the "fix pack" and nothing happened. Do I just proceed to update the screen & main firmware? If so in what order?
Even with following these exact steps. I get an error stating the file isn't in the root directory of the flash drive.
I never got a microsd card, so I used one of my own extras for the screen update, but when I turn back on the machine it doesn't go into that update boot screen. It just starts the printer like normal. I was able to update the main firmware. I also have an N4 Pro, not Plus/Max.
I had the same issue but I found the 512 mb sd card they sent me and used that, worked as intended... maybes a formatting issue of the sd card you used.
You didn't get a package that said "giveaway" on it? IDK wy they put "giveway" on it but it has a usb drive with a sd slot on it.
Are the problems with the update fixed, since I see a lot of people frustrated that it broke their printer? And before I update it myself I want to prevent me being in the exact same situation.
У меня 4 plus обновился, работает.
I just watch this Video and i can t find the Micro SD in the bag, bought an Extra one 64Gb one and put the screen UI update on just as shown but when slotting it into the screen its not reading it at all, on Board is the 2.11 and i want to update it to 2.14
Does this latest firmware get the print resume feature?
This is probably a stupid question but what’s the fix pack? Iv just got the N4 pro as my first printer but it’s second hand everything seems to be working okay on it but the UI version on the hand held is 1.2.11 so I’m assuming I need to update that asap
if your printer is fully working DO NOT UPDATE read some comments ive had mine since jan thought id finally update it yesterday couldnt get past the loading screen... ill update you if i can get it working bud also the fix pack is the 1.2.2.65 on their site
mi impresora vino con la 1.2.3.0 es necesario instalar la 1.2.2.65 antes de instalar la 1.2.3.2?
My printer came in with v1.2.3.0 and 1.2.13 so its up to date right?
Litterly here for the exact same thing first started mine and noticed 1.2.3 and was like well.. that's more up to date then even the video states ...
Received the Neptune 4 Max yesterday and got around to setting it up today... first order of business was to go ahead and update the firmware.
If you follow the guide properly, you should have no issues. I successfully updated the firmware from v1.2.2.64 to 1.2.2.65 and then followed it up with v1.2.3.1 on mainboard and 1.2.14 on the screen. This isn't difficult, just be mindful of each step.
Good luck and happy printing!
It seems to be a common issue that the recent update renders the machine inoperable after following the update instructions. Elegoo have sent people replacement EMMCs which they then have to replace. That's a lot of making up for manufacturing and/or software errors. When Crowdstrike pushed an update that bricked people's computers, we didn't blame the administrators. We blamed the people who pushed the faulty update. The issue isn't difficulty level, but thanks for the advice.
This company sucks. I got a new 30 printer and it doesn’t even work. I tried everything.
are we suppose to have a Micro SD card included with the printer? Don't have one?
I haven't checked mine yet,but they were in a package.I had one(red usb drive) with information on it(models ,etc) and a black one with sd card inside the usb drive.
Do yoiu have a package marked "Giveaway" on it?
How i can update my N4pro 😢?
My neptune 4 max is bricked right now, cant update the firmware following These instructions, Will give follow-up on This If elegoo helps me
Still not working, emailed support and no answer. Will have to buy a creality printer 😢
After not receiving any answer from support i Bought a emmc card writer, flashed an image on, updated the firmware with lots of trouble, but finally got It back working. Not buying elegoo anymore, back to creality...
@@agorismo_na_pratica wish I would've saw this before I bought it
My printer came with 1.2.3.0, is it necessary to install 1.2.2.65 before installing 1.2.3.2?
Of course not!
So, It isn't doing the thing on startup.
Everything went succesfully untill i tried to 3d print a 3d model using a usb stick. I clicked on the model and then the lights flashed. After that, the printer just rebooted itself. What could cause this?
And.... if you don't have a micro sd card slot on your pc???? How can you do the update via USB c ?
Get a sd to usb adapter. It's a usb drive with an sd slot. One came with mine. in a package called "Giveaway". Which is stupid.
I Did all you said but i still have the same problem. When my X-Axis go at the middle he gets like 50mm further and when the leveling start, i have the screen with the 121 points and the temperatures, but when he got the temperature the printer don't do anything and all i can do is to power off the machine. I Tried a print but at 20mm high the X-Axis moved and my part is in 2 Parts.
do you think you can help me ?
Thank you very much in advance, i'm stuck right now
have you fixed it? i've the same problem
@@christopf9936I turned it on and off and it worked
After Update Printer and Touch screen, touch stop working >:(
i got everything but the screen firmware to update. i do everything in the video but it never updates. plus my leveling page doesnt work, i cant manually level anymore.
did you find a fix for this issue? i'm having the same problem
@@darrieljones6007 nope im still trying
@@alorik6627 I had this same issue and I fixed it by formatting my SD card to FAT before inserting it. I think the issue is that if you are not using the stock microsd card that came with your printer, the one you are using may be formatted in a way that the arduino on the screen cant read.
@@darrieljones6007 I replied to OP the fix that worked for me
does the new ones come in the box updated?
We just got one and no it have to update it. Trying to figure it out lol
I've done it exactly as shown, and it doesn't work. Still at 1.2.2.64
if this is what i have to deal with when i need to update my printer im finding another brand to go with because elegoo is ridiculous at this point
Then go by another printer. No one wants to hear your bullshit
I had an issue updating the screen UI my SD card had to be changed to FAT32 and in Windows you couldn't so I got "AOMEI Partition Assistant 10.5.0" and it let me do it and viola it all worked! Thanks for the video
Where do I get the update pack?
Elegoo’s website
im whaiting for Elegoo FDM with multi color.
Where is the link to download the firmware?
You can find it on the official website under the "Downloads" section in the support area. Here‘s the: www.elegoo.com/pages/download
@@ElegooOfficial Thanks, I downloaded the files needed and I started with the fix since the version I had was very old, but now it's been rebooting for like 30 mins, I don't wanna turn it off since I'm not sure if that will cause issues or not. What is there to do in this case?
@@archetypalMaker We recommend reformatting the contents of the USB drive and re-uploading the repair package files. Then, verify the contents of the USB drive after uploading to ensure the successful completion of the process.
If you have any further inquiries or require comprehensive technical assistance, please feel free to reach out to our technical support department: 3dp@elegoo.com.
@@ElegooOfficial I had a working printer but now it's not working because I tried this update method, it's really frustrating :(
@@archetypalMaker
Hello. I'm facing the same issue. Even following the steps in this video, the firmware update does not progress. Were you able to fix it?
I watch the video the update went as you said it would, nice great video updated the firm were, the screen
this is so confusing like i don't have and of the first like 5 steps for getting the fix pack
In a world of bambu this is utterly insane. I mean you have to physically take apart the screen the update it, this is bonkers. I absolutely have to have this max 4 working reliably for work and it was working well at 1.2 but all of a sudden it cant stay leveled...
I just got done updating and leveling for another hour and I've got to say this is absurd. $500 I doubt I can fix the way I'd like. The first print was amazing! It gave so much hope, then it just crapped out and here we are...wtf??
I have a bambu, the only reason I bought this, is bc bambu doesnt have a 420 by 420 mm large print volume
i keep wanting to buy a neptune 4 max but this is too much to deal with i know theres going to be maintenance issues along the way but not out the box, if i buy one do i really need to do all this other stuff. this is so discouraging one of those my family is right, im going to regret this purchase if it doesnt work or if i need to spend more money to print. i think ill hold onto my money till they come already fixed
Kobra 2 Max is the competitor. I wish I would have bought that. It's $349, too.
my IP address is gone after the update.
This is ridiculous. I have spent over 50 hours trying to fix my neptune 4 plus after the update. Why did you make it so difficult? Because of the update, my 3d printer wont accept any usb stick, and it has super many problems. Just Why?? I hope i can get a full refund.
It’s OK, but I don’t recommend getting it. I ordered a new one off Amazon there wasn’t even a scraper. There was nothing loaded on the USB. I was missing a bunch of tools and stuff.
how much was it on Amazon?
I’m pissed the printer that got delivered three days, and I mean three FUCKING days ago, this shit has the oldest firmware, the oldest! This is outrageous!
Yeah, I think they're closing off the company or they just sold the company off
this song slaps
Next time don't make such a shitty product, I want my 500$ back...
This printer is so new and has built in wifi, yet the people at elegoo are to lazy to make it auto update...
Definitely got my steps in today. My computer is upstairs in my house and my printer is in the basement down 2 flights of stairs. Definitely not my favourite update. Fairly straightforward though. Definitely too many steps for this day and age.
cool, now if i could only get the damn 4 plus to connect over wifi
It doesn't sadly
This is an unacceptable level of complexity for updating fireware. It's 2024 for goodness' sake.
fr there neptune 3 was never ever this difficult you literally threw in the folder put in the USB drive click the button and you're good to go.... How do they downgrade? I'm convinced they sold the company off.
@@SumDetailingguy Wish I would have went with the Neptune 3 Max.
I don't know what everyone is whining about the update is not hard or complicated to do. Just start with a blank stick and card put the fix on the stick if UV and old version if not skip this step then update firmware from menu then wait for it to restart to finish it this takes a few mins then update the screen by plugging out lead take the 4 screws out stick in the card plug in the screen it updates itself when it's says finished take out the card put it back together and restart the printer
Goes way too fast
I slowed it down to 25% speed.. ;)
Wunderbar funktioniert tadellos
Hey maybe next time just don't fuck it so bad that you need to make your customer jump through this bullshit for a relatively simple update that shouldn't have need to be done in the first place. This is such a massive pain in the ass and nothing I do is making this update work. I sincerely want my money back and will not be buying nor recommending elegoo to anyone in the future.
im not buying anything elegoo anymore, such an insanly complicated machine for no reason wtf is this video. how is this not download and install and why tf do i have to update the screen. garbage ass product
Ugh...glad I did not buy it.
It’s a little tedious but after you do it once, it’s not that bad. They should have made it so you can update it over wifi as both the 4Plus and 4Max have WiFi. Elegoo missed the ball on this as they did by using their own version of Klipper. Don’t know why they did this.
I ENCOURAGE EVERYONE TO SHIP THIS POS BACK AND MAKE THEM PAY FOR RETURN SHIPPING. THIS PRODUCT SUCKS
It’s also hella slow
It’s worse what I bought in my life . Need spend so much time to figure out
Your directions are bad like ridiculously bad, how can anyone follow this?
I’m kinda sad I did not gonna lie
Must say so far I’m not very happy with this product. You really shouldn’t have to do this to a new device.
Ikr
It’s OK, but I don’t recommend getting it. I ordered a new one off Amazon there wasn’t even a scraper. There was nothing loaded on the USB. I was missing a bunch of tools and stuff.
Did you get the red Sandisk USB drive? Did you get a package labeled "Giveaway"? The sd card is in that black USB drive.