3-Minute How-To: Service Animals
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- Опубліковано 17 лип 2017
- What questions can you ask a rider with a service animal? What’s helpful to have in your car? This video has everything you need to feel prepared - as well as cameos from Leroy the bulldog, Priscilla the lab, and Bodie the Jack Russell.
How about LYFT actually starts paying drivers correctly
I felt that, they're crooks
Lyft sucks
they still don't (2 years later lol)
I am ok mostly with the pay scale. I would like the surge pricing split evenly. That would be fair.
Yeah I ask them how much they charge when I give them a ride they say 11.00 I tell them I made 4.84 from the ride thanks Lyft
Drivers will be deactivated. Riders will be investigated. Another great job protecting the driver. Thanks Lyft
Yes, it would be great for Lyft to make things more financially beneficial for its drivers. Times are more than hard enough.
Lots of issues with the pay. Don’t mess up and accidentally hit the wrong button and have to count on support. You’ll never be right and you’ll never get compensated for the ride but Lyft will always get paid your part and theirs. 😢
Especially with gas over $4 now!
All they have to do is pay the drivers 65% of whatever they charge the passengers. Then they would know how much they are getting for each ride and can charge and budget accordingly. It would also impose some fiscal discipline on the corporate side. Do we really need all of those programmers writing code to screw over the drivers, I mean tweak the algorythms?
With what GRyft pays now, drivers can not afford a lint roller, wipes or allergy medicine.
Cool. Can you make a video about how Lyft doesn't care when you get robbed and assaulted by a passenger? Maybe a video about how the driver sees none of the destination change money yet charges the passenger over $100?
Yeap I thought it would be a great amenities to provide drinks, snacks and even a universal charger for them in the back. The people take them without even saying thanks. Also they would say "I hope you get good tips." When you look at their ride they didn't even tip and ate a bag full of sweets along with stealing the charger. Lyft support really sucks!
$100 is false
@@wanglee21 Lyft support has absolutely nothing to do with the driver offering drinks,snacks or a charger. I keep a universal charger but it's plugged in up front so that it doesn't walk away. Lyft support could absolutely improve & Lyft could always pay us drivers better so that we aren't struggling so much.
Oh well guess I will be off the platform then because yes I have allergies to digs and cats and blister and itch. Thats why my kids never had one and I went to an allergist to find out why this was happening. Wth does lyft mean REGARDLESS of allergies....please these coins aren't worth it!
@@creativeme5139 The ADA specifically states that you can not use allergies as a reason not to haul service dogs. It is not fair that the other person's disability trumps yours but this is how the law reads. Typical of most do-gooder legislation, in an effort to level the proverbial playing field, it goes too far in the other direction, Break a leg getting it changed. It passed both houses of Congress by n overwhelming majority; one on voice vote (I forget which one). Then President G.H.W. Bush was only too happy to sign it into law.
Thanks lyft! Now can you make a video about passengers not slamming our car doors? That would really be helpful!
How about a video about tipping, since lyft has lowered rates numerous times, did away with incentives, most bonuses (ones they have are a joke), prime time and say they care about the drivers. I wish I could flag every rider who doesn't tip, but if I did I wouldn't get enough rides for that pathetic bonus.
You 100% right.
That's m something I needed to talk about. Thanks for that issue.
Yes
Melissa slimmer and like I said I don't give a fuck you can take that policy and shove as far up yo ass as you can get it ok. You ain't talking about nothing I'm still gone drive and the animal still not gonna ride now what what else u got.
It’d be great if passengers respected their drivers cars in all aspects
Lyft stopped giving me cleaning fees because they said I’ve TURNED TOO MANY IN!!! Well how is that even legal that you’re pretty much calling me a liar when I’m turning in photos of the mess? People are filthy disgusting and rude and they don’t care about our cars and neither does Lyft.
In my area they are much better now than they were back in 2016, when I previously drove for Lyft. Trash was frequent and the one I turned in left a drink, bright red, which spilled and stained the carpet and floor mat. This lead to me spending $200 for rubber floor pans, which I can take out and clean off. Then I see the stain and am aggravated all over again. They are pans because they can hold a lot of liquid.
When riders leaves items in our cars why are we required to remember riders names to pay our reward $20
I had to put a NO EATING sign in my car. They just hop in and eat like they are at home.
Because of this policy passengers with pet allergies should not be allowed to complain or give us poor ratings.
I picked up a guy with a dog allergy after picking up someone with a service dog. He complained and left a snide remark on my feedback. I offered to cancel the ride and let him out of the car but he was running late.
These policies need to be shared with passengers as well as drivers!
If you do not have an airport tag, lyft seems to filter you out from picking up rides at the airport. So you would think they could apply the same code for service animal/Dr note allergies.
That's a great idea! I had to vacuum nasty dog hair out of my carpet for over a week. Awful
In the United States there are no exceptions. In the UK there is if (and only if) you can prove a severe allergy.
But having hair on your car ain’t anywhere near an excuse.
Who is here just for $1000 to win?
Show me the money🤑
It's all fake bro
I like money.
How are they going to verify you watched the video i call BS
@@BrandoninOrlando Email links can embed trackers to see which email addresses clicked on said link.
Lyft and Uber both need to hike rates and pay more.
I agree, but not just because of service animals. I used to make so much more money before they stopped the multiplying surges
Absolutley now this?
They use to take only 20% of our earnings
i agree with that because $3 sand 4$ do not be working out...
Absolutly pay more or lost drivers any day more .
Lyft should give every driver $1000 for watching this video…not a chance to win $1000
My first service dog was a pit bull and his service was for epilepsy. Well behaved and Happy Rider because I respected both and also gave 5 stars and thanks for the tip.
You’re lucky! I’ve never had anyone with a service animal tip me. Even if the pup shed all over the car.
Service dogs are extremely very rare... I done over 7000 rides with uber and lyft combined and as far as I can remember, only maybe 5 or 6 had dogs and only one or two of them was certified service dogs....
But these dogs can be trouble if they shed a lot especially if they are wet.... I do get concerned for future passengers because they are the ones who we should be concerned about... I believe dog owners need to bring a blanket for their dogs to sit or lay on.... Even apartments has pet fees and most don't even allow pets for a reason...
I'm here for the $1,000 drawing that I'm not sure actually exists.
Bryan Quach how are they even going to track it.
@@allisonleduc3168 hot link from email only, just like how links track affiliate marketers
I'm going to say it doesnt.
@s I know Tyrone, he's great people and deserves the $1000
6 months later, here I am for the $1000 too.🙄 I guess they're just recycling emails now.
The easiest way Lyft can rectify this with drivers is to create a list of those who can accommodate service animals and prioritize them when a request is made.Also, initiate a bonus which would improve the acceptance rate dramatically leading to no refusals. Problem solved.
You mean a market solution that would connect those in need with those willing to accommodate without forcing others to capitulate to others demands and/or lies? Now that's a novel idea that just cant be tolerated you're up next for deactivation.
@@patrickodom112 exactly a capitalist solution versus a socialist PC reduction in individual rights
No...alergies dont care if you make 10 or 20 extra..they will kill you anyway
@@tamaragambill8470 this list would be voluntary and you would think those that are deathly allergic wouldn't agree.
100% agree. If drivers could sign up for a list of rides they will accommodate for, and get rewarded with higher priority with the dispatch algorithm, then its a win win. I enjoy animals, and I'll have less dead/slow hours, and pax can take their pets with them.
While I understand the policy, I think pushing the issue with saying that it's required regardless of "fear, allergies, etc" and threatening instant deactivation because if it is overcompensating a little.
First of all, I love animals and would never turn one away. I've had customers with 120 lb+ dogs in my car and I welcome them.
However, I was mailed by a dog when I was 12 years old - bitten down to the bone. I've been diagnosed with PTSD from that event, and if my coping mechanisms don't work (they consistently do now), I can work myself up into a panic that would leave me running from my own car. Why does the passenger's disability trump my own? I don't have allergies, but I would ask the same question about that. Yes, UNLESS there is a significant reason to refuse the ride - like your own health or safety - you should be required to take it. Much like the idea that a handicapped person is a "VIP" in Lyft language, Lyft needs to take it down a notch. "Driver's lives matter". Unless you're going by the letter of the law, then you need to relax this policy a little. If you find someone refused a service animal for NO REASON other than they wanted to, then you have discrimination. If you find someone refused a service animal because allergies prevent them from seeing when driving, that's a different story. Disabled people are NOT more important than people without disabilities. This may be an unpopular statement, but it's true. What about the guy that says he has a medical condition and therefore cannot control his putrid body odor. Or a person who tells you he or she has a C-Diff infection and very likely will have diarrhea in your car? Are those rides you must take? What about impaired people who will probably vomit?
And no, they should not be exempt from cleaning fees. If I had a service animal, I'd have my own lint brush and be as clean as I could. Again, these are not some people entitled to a suoer- privilege that trump's my medical needs. Having a service animal doesn't give them the right to make me sick, physically or mentally. We're not talking about an open space like a store. We're talking about a tiny confined space.
Like I said, I love dogs and never refuse them. Uber has an Uber pet option to match people with pets to cars with pet friendly drivers. Easy peasy. No need to threaten people. I've had times when bug dogs in my car have given me flashbacks. Whomever made this policy has not suffered from PTSD. This is a misguided policy that outright threatens drivers and takes away their rights to live their life unimpeded. It's not necessary. There are better ways to do this. And giving the appearance that you give handicapped people carte blanche to ignore any and all rules even if it tramples on the disabilities of a driver is NOT the right way to do it.
And not even providing a tool to verify that it's a service animal is even worse. If it's a service animal, they do/will/should have paperwork. That's their responsibility.
What if the service animal is a chimp who could, on a whim, rip off your lips and your genitalia (this is a legit non-human primate behavior). Do I have to let that chimp in my car as long as the passenger SAYS it's a service animal? No way! Smarten up Lyft. Have some respect for the passenger AND the driver!
Lyft is not following the law. The law says that businesses must make "reasonable" accommodations for those with disabilities.
I love it when people have their pets with them. I welcome all dogs into my car regardless, if they are legitimate service, animals or not!
I’d like to see what kind of shape your car is in!
@@zonie999I'm the same as Adam, and my car is immaculate! Proper cleaning is key! And no dogs or cats have ever left any more hair than humans have in my car.
I clean my car and keep it immaculate 3 to 4 times every week! I get compliments from my riders about how clean my car is quite often.
Me too!! Pets are always welcome in my car, support animals or not! 💜☮️
@@AdamWadeRupHi Adam,same for Me,pets don't make any more of a mess than people & they usually behave better!! 😉
Thanks Lyft! You think I could be paid fairly for my time and energy now? That would be really helpful!
Two things here:
1: I don’t know how it’s possible for Lyft to force (since we are “our own boss,” which has been one of the main statements from Uber and Lyft on why they are not responsible to compensate drivers properly) a driver to pick up an an animal especially if the driver is allergic or severely allergic and can provide a doctor’s note. I’ve even encountered a couple situations where an allergic passenger got in my car after a dog had been in and had to get out because it was bothering them so much. If you ask me, Lyft and Uber should have drivers certify that they are or aren’t willing and able to pick up passengers with an animals so that riders can be paired accordingly. As well as require a rider to say yes or no that they have an animal when they order a ride.
2: In most states it’s legal to ask a person to show proof that their animal is a service animal and refuse an animal that isn’t. But for whatever crazy reason, it isn’t in California. This means that people are very often bringing an animal with them because they know they can’t be told no because they can’t be asked despite it being the law that it’s supposed to be service animals only. It’s one of the stupidest laws I’ve ever heard. So, in CA, you actually are much more likely to pick up someone with an animal than you are on opera singer.
AGREED
Here is my thought about how LYFT can fix this. Just like drivers have to have pictures of themselves, the car, and update the insurance and (in my case vehicle inspection) any rider who wants to use a service animal should have to submit the info to LYFT, they approve it then we no longer have to ask.
I agree with you about the law in California. They create and institute some of the dumbest laws. Makes me happy I left that state
Agreed but it’s the law not Lyft. Lyft is enforcing the law. It’s disability discrimination if you reject service animals which is against the law.
Because cali is a liberal shit hole.
And to add the only cars those should be forced to be in are the rental vehicles any driver who is using their own vehicle should not be forced
Thank you Lyft for this open opportunity, not for me; but for all riders with the expansion of service and alternative solutions for everyone to ride !!!
I had someone tell me her dog was a service animal... it was an unwieldy rotwieler that went crazy in my car. And the lady was moving from onevmotel to another. Took her 10 min to load her stuff in my car. And she also wanted to eat in my car. The ride was the longest 1 mile of my life.
The worst riders
$3.70?
Okay after 3,000 rides I've had 6 "service animals" and I can guarantee not one of them was a real service animal. Most were small, maltese, poodle, dachshund or chihuahua breeds. and many didn't behave that well. Not a one was a real service dog. And once I got suspended from the platform for canceling on a PAX with a chihuahua. I didn't cancel because he had a dog but because when I said there could be a cleaning fee due to shedding the guy wanted to fight me. They investigated and I was back online after a few days.
@EveryDay How did you know I'm a dirt bike addict?
Not way i have very experience they sit the dog in the chair let i lot of hair all part of the car.
Not dog in my car no even for 100 dollar
@@serviciodecorreosnuevapaz Your rating means ZERO when a passenger sends in a false complaint about you to either Fubar or Gryft.
Maybe quit being a cry baby about a bit of dog hair? An unlimited car wash membership is 20 bucks a month and you can vacuum your shit every day and you really prolly should be doing it more often anyways.
I've done 10,000 rides. Never once been challenged to a fight, maybe youre the problem?
I have yet to have a single animal in my car ever
I had a ride with a "so called" service dog and when the person went into Wal-Mart, she asked me to watch the dog until she returns. Soooo.... You don't need the dog while your in the store, you just need it on the ride to the store 👏. I'm a driver and a dog sitter now. Lyft allows passengers to say and do anything to drivers. I've been abused and lied more times than I can count. Even had a gun pulled on me.... Sickening
I want to say that I would tell them that they have to take it out until they are back. If it is a service animal then it is allowed in the store by ADA laws. If they won't take it I would consider sliding the drop-off slider right then and there. I am pretty sure Lyft would allow that.
You are partially to blame for accepting a ride with a STOP. I don't make any money sitting in my car HOPING the passenger will return in 5 minutes. A Walmart??? There's no way she returned in 5 minutes and leaving her dog with you was her way of ensuring that you don't leave.
and they say they can't do anything when you report things...They suck.
You wait for people while they are shopping? Wow. It must always be under 100 degrees where you are. Lyft is requiring transportation of trained service animals, you are the one choosing to be a dog sitter. You need to practice saying no to people my friend.
I had somebody try get my car with gun. I ask them to just please put it n trunk. They refused. I decline the ride. I wrote it up to lyft why and they suspended me
I have had service dogs in the past, they are the most well behaved animals.
This top tier driver knows all about cons. This is one of them.
They better announce the driver who won the $1k or else it’s just another one of many Lyft scams
I just got the email today 🙄
jumpdogbark bark yeah ok and I got the Email yesterday
It most assuredly is a total BS SCAM. They have no way of knowing who watched a video on UA-cam.
Hey I gust got the email about $1k today. So this is not a new Lyft scam!
@@michaelscottland4239 nope. This is an OLD lyft scam
I've hauled dogs in the past but I DONT HAVE TO DO ANYTHING. Its my car and my rules. With $3.71 for a 2 mile ride, I'm not getting shit on my seats. I can cancel a ride if I don't like the rider's attitude...period.
Same! I dont HAVE TO DO ANYTHING! Some states make you get and independent business owner license and if i have to do that then, that means i have my own business. The thing about being your own boss is you dont have to do ANYTHING including dealing with consumers who have dogs I'm allergic too! Great comment!
Interesting analogy. If you refuse a REAL service dog you can pay a fine of 10000.00 for the first offense. A real service animal will not crap in your car.
You are my hero. I do the same
@@Robert-ny7to But if it leaves a lot of hair ... Already enough disaster and little care you have to put up with the passengers as well as having to clean the vehicle after a trip like that, because the next passenger would not like to find the dirty car right? and lyft sucks ... so? What do you say. What is done in those cases, if you see a passenger with animals ... You keep going, you cancel and period ... Nothing to claim ...
You can do whatever you like, provided you don’t refuse access to a service animal.
I am a dog friendly vehicle. I have two wonderful dogs, both long hair and short hair who love to be in the car when I’m driving my own vehicle. Most service dogs, and non-service dogs, are well trained some have the seatbelt or they stay right with the owner. I’ve never had any issues. Thank you for the video. I already have all the qualified supplies for dogs And to make sure my car is clean already For the next rider. I also let people know that if it’s available and they can, if you wash the dog before bringing it in the car, Within two days, there are no allergies associated for other riders. Of course, that might be difficult. If you ride with a service dog or a dog any day. Dogs are always welcome. Thank you Lyft I appreciate the flexibility, the income, and the great people I have in my car!
Everything is sunshine and happy rainbows. Until the dog craps in your car and runs your leather seats.
I'm not allergic but I do have concerns, like the dogs nails in my leather seats of my brand new car I worked my ass off to get, also when its busy I dont have time to pull over even on a shared ride because one passenger is allergic!!! I gotta wipe my whole car down now........ but still be able to make my destination in time🤷🏻♀️🤷🏻♀️🤷🏻♀️ there should be a notification alerting me that someone I need to pick up has a service animal. Just like how other ppl decide to decline a ride to the ghetto, like I've heard. We should be allowed to decline a service dog. Also fricking allergy medication does not work like that!!!! This video shows that you dont care about the driver much....
Lyft don't care about Driver or passenger.. they only care about their money .. trust me you don't have to pick up no dogs ..it's your car
Wish I could pick up just dogs, without the people.
Bahahahahah for realZ!!!!
Yeah because dogs don't over drink, puke in your ride and rarely rub their but on your seats... and let's not talk about tips but remember, "Alll tips lives matter, especially those that vibrate."
Right, I already wish that many passengers were civilized like animals ... Sad ...
Never
You can work at a shelter.
The Lyft Policy of suspending a Lyft account for refusing to accept a service animal should apply to both sides. People with service animals should have an account identified as a service animal account. This account should be verified by Lyft with required documents uploaded by Lyft riders to prove the animal is officially a service animal. If somebody tries to get a Lyft ride with an account not identified as a service animal account then the Lyft rider account should be suspended the same way are accounts are suspended when refusing to accept an official service animal. And finally we drivers should have an option to refuse or accept animals that are not service animals.
I just made this same comment on another post. Totally agree. It keeps it all safe and the passenger won't feel like they are being interrogated.
I only had two rides with service dogs 🐕 and I had no issues, thank you Jesus
I’ve already given a ride to a blind passenger with a service dog. Nice lady and nice dog. She had 16 grocery bags and needed help. She said a driver had already turned her down. Helping her with the bags helped me realize how sediment a life I was living. I was very out of shape. I’ve lost 35 pounds since helping her.
sedentary
🤯🤯🤯
i picked up an overweight passenger and soon after went blind.
LuL
@@ghostmonkey3289What are You,12? 12 & classless,smh
The ADA has exemptions for businesses with less than 15 people. Drivers are INDEPENDENT contractors; essentially businesses of one. Lyft has an obligation to provide this service, not to force each small business owner (driver) to violate their religious beliefs or put their health at risk. Businesses who try to treat contractors like employees usually end up in hot water. Lyft is misapplying the ADA at the expense of driver health, safety, and religious freedom because they have neglected (are too lazy) to design an app experience where drivers with allergies and religious objections can preemptively opt out of requests involving service animals. The passenger app should include a question as to whether they have a service animal so proper arrangements can be made to dispatch a driver with no allergies or religious objections. I and many drivers are fine picking up animals. Lyft should also have a warning in the app that service animals use the cars the same way restaurants warn of food allergies. Lyft is required to provide service to all. But the way they are trying to accomplish it is a misapplication of the law and very lazy at best.
In short: Lyft has an obligation to provide AN independent contractor to someone with a disability in a timely manner. They do not have an obligation to force exempt small business owners they do business with to do so. In fact, terminating the contract of someone with allergies or religious beleifs is discriminatory.
TheRealChubDaddy yes they do because anyone lyft, private contractor, sole proprietor or LLC etc providing a service or product etc to others is legally obligated, not to mention you agreed to these rules and laws when you started.
Good point.
Best comment ever. Especially since in some states you have to get a business owner licenses. That means i have my own business, I'm contracted in i dont work for Lyft i work with them. Also they are abusing the law due to this not being a small business but a contract between a business and individual not an employee. Great comment and great job throwing in facts!
@@thebeginnerscircle7614 The problem with this argument is that you agreed to the lyft policy when you signed up and their policy contains the same content as the law. regardless of the law, you have to abide by the policy as a driver
@@aviferleger9971 Thanks for sharing.
This dogs 🐕 is amazing. Smart and helpful.
Good info and im glad I watched.
So with that being said if a driver has a service animal they can ride around with it also? Curious
Geegee’s World Good point, puppers riding along with me from now on for that emotional support. 😂
Good point!
Employers need to reasonably accommodate employees special needs.
I need a Pit Bull due to my fear of passengers!
I am my own employer.
I'm bringing a rottweiler in the trunk to scare off other service animals.
There was a driver who used to bring his Yorkie with him
As a Driver and Animal lover I don't care personally if some one has a service animal or a pet. What bothers me about this is that Drivers are supposed to be able to not take a fare for what ever reason. I've turned down more than a few whether they were drunk, belligerent or in a couple cases they were just sketchy as hell (visibly not the user or in one case a fugitive trying to get away from a police search). my understanding is that Lyft drivers are contractors not employees So how can they determine if a driver refused a ride because of an animal or another reason?
The rider will assume this and complain to lyft.
video camera
@@mgdiaz2158 No, the rider will be kicked out of the vehicle or screamed at or forced to cancel the ride themself because of the driver claiming they have them in the car. This has happened to me three separate times. Disabled people aren't trying to be a nuisance, we're literally just trying to get to work/school/etc
Er.. Why turn down a drunk person? Doesnt that defeat the purpose of them being responsible and getting a ride rather than driving themselves drunk?
This never left me tips, it only scratched my leather seats and the dog pee d in my car for which then i had to come out of pocket
Important and helpful information. Thank you.
The dog actors get paid more than lyft drivers
The issue here in California is people call everything their service animal. I feel they need to show paperwork proof before we allow them into our personal vehicle just like we require someone that looks under 18 to show proof.
I agree paper work the service vest should be present not word of mouth my dog is a service animal, they need to have it on their LYFT Account and it must show up ,also like people ithe walker and wheelchair. Lyft needs to rectify this problem. This eliminate drivers and service animal issues.
Same here in Miami Florida
I don't know
It’s federal law that you cannot ask for proof.
Just so that you know.
I always ask for the paper work picture, they always provide me, otherwise i will cancel it, as simple as that.....@@carefree1905
They do in Arizona too. I was recently called a b*tch and a c*nt by a passenger because I asked him to keep his dog on his lap because it was clearly not a service dog and was filthy and had dreadlocks. Lyft did nothing to back to me up. It’s a joke.
Just wait until a driver's allergic reaction to the animal results in an accident or worse.
If you can't comply with the law then do a different job. Period.
No change the stupid law..has the human race fallen that far...you guys are gonna argue the dogs rights over human life....if u need that animal to save your life then find another driver that might not....you know.....die or something
@@tamaragambill8470 Um no, if you seriously can't be anywhere near dogs than don't work with the public because people with service dogs have a right to be serviced.
@@dannysmith619 so.your saying that they can't find another ride....what about the next passenger who gets in and has a reaction...Lyft would be responsible for.the driver and the passenger
@@tamaragambill8470 There has to be reasonable accommodation. I don't order XL rides, but if there is an issue with another customer something would have to be worked out. Lyft would have to request a new driver for one of us.
I'm here for the $1000 dollars. Bro, I know what a dog is.
My lyft is always pet friendly. With or without a disability, your pet is welcome aboard.
It's amazing that I have seen more videos and posts about service dogs and how to handle that situation without being deactivated. I too am highly allergic to animals. They must sit on the floor in the rear passenger seat and all the windows are open. I drive in Chicago. Suffice to say it's a brisk ride. However, another way to get instantly deactivated forever is to accept rides of underaged kids or accept rides with small kids and no child seat. I have yet to see any videos and only one post on this subject. Lyft should be creating videos of these sorts and circulating them to the public. Stop putting the ownness on the driver. Have a reminder in the app. No kids riding alone. No small kids without child seats. Also, remind the pet owner to bring a blanket in order to not spread fur all over the car seats. I still have to earn money!!!...and don't forget to tip your driver!!!!!
I 3000% AGREE!MAKE RIDERS OWN up/hold up their end of bargain Too!
I couldn't have said better! Thanks
Compeletly agree. I constantly hear, I had no issue before, when I refuse to take kids without car sits, or bunch of lies... I don't care that they don't care about lifes of their kids, but u don't wanna risk my job. If it comes to animals enough already.. People with allergies have right to do this job as everyone else. Uber finally added option to use or not for drivers called pet ride ( took only 5years 🤣) time for lyft to do the same.
onus
@@adventurez2170 You could have said "onus"
I'm a huge animal lover. I also have a service dog. I'm deaf in 1 ear and a severe asthmatic. She helps alert me. She has her card and because she's a chihuahua/dachshund mix, I prefer to dress her 🥰
But when I travel, I carry her card, collar, and immunizations at all times.
With that being said, because I'm a severe asthmatic, I must pay special attention to keep her very clean. With all the rides I've had, only 4 were with animals. I drove with windows open or I'd have an attack.
Being a really sweet driver and an animal lover helps uncover truths!
1st, she was just taking her dog to the vet.
2nd, he was taking his dog home from the groomers.
3rd, picked her up from the airport with her dog
4th, took her to the train so she can travel with her pup.
**NONE WERE SERVICE ANIMALS **
I uncovered that with speaking with the owners. After telling them how much I love animals, they freely stated that they lie about being service animals or ppl won't take them. I wasn't angry at all, being that I DO LOVE animals. I'm just highly allergic.
There are a couple of things to this...we are in a very confined space. Someone else allergic may have a reaction. Are we covered from being sued? Just wondering.
#2 to show a lint brush is really stupid, Lyft! Out of those 4xs, 2xs I had to turn off and go to a vacuum station to get the hair up immediately! It was blanketed on my floor the 1st time and my seat the 2nd (since the carrier was a bit too small and she sat the very fluffy small dog on my seat).
I'd now ask, how will Lyft investigate? By asking and having them lie? You can't prove it!!
Ppl with service animals SHOULD sign up as such! When I travel, I must alert the airplane company. I must alert greyhound. I must alert Amtrak. Why can't we be alerted? This way we can prepare!! Maybe a blanket over our seats that can be rolled up? Someone with a true service animal won't have a problem alerting. I don't mind or care when I travel and ppl ask or require me to tell them. They aren't asking about my disability or my health. And I'm aware that certain ppl are allergic to my service animal. It happened on a flight and I just kindly moved without issue. I didn't have to get off, just move. But that's fair and understandable.
It would be nice to just know so we can prepare. We don't have rented or company owned vehicles. We are using our own vehicles that some of us take special pride and care. I personally don't allow eating in my vehicle. Some ppl get annoyed...but they're nice about it. Again, it's my car and I've put money and time in it. My car fully lights up like a disco at night. That cost me a lot of money. I keep it stocked with gum, candy, and waters for my riders. I wash my car 3xs a week and vacuum every other day. And my dog never rides in my car. We ride the motorcycle together.
I understand both sides because I'm part of both...but at least when they sign up, the question SHOULD be there as to whether they have a service animal or not! Like I said, we do it to travel...it shouldn't be an issue. And if they become disabled and in need of 1, all they have to do is update.
Tiff, yours is a very good and thoughtful Post. I am a driver also and have transported passengers with a single dog in their lap, and even a kitten that was adopted and returned to the owner. I haven't had the shedding peeing or pooping animals in my car yet. All of this is having me consider buying some 'training pads' or something to keep in the car so that I can even save the time of vacuuming the hair or worse yet the evacuation of bladder or bowels. The leather seat people will have to get creative with a pad of some type. Me too since I am considering Leather in the next vehicle.
This is the best way to handle it. Scan a copy of your service animal's cred. to Lyft and become that type of passenger. I get alerted if someone has a wheelchair, so why not this?
Now we ALL know exactly why they don't make passengers state that they have a service animal. Because these companies want more excuses to collecting money for rides we all know they don't care about our vehicles. And people just keep coming back to drive for them and that being said so how can people really expect anything to change when people are always willing to drive and they know that?!
I love animals but Lyft don’t understand cars is not like a house or any comercial places every weekend I pay 60 dollars to clean my car when I bring my dog with me I prepared my car Lyft only care about they money
I have a service dog chipom
Maybe just as they make drivers have proof of insurance they should make passengers upload proof that the dog really is a service animal on their profile.
Thanks for information! I’m so happy work the Lyft. 💜
I take animals no problem. I do however have a problem that if someone complains that I didn't it's immediate deactivation, whereas if a rider falsely claims a service animal it's POSSIBLE deactivation. If someone shows up with an emotional support cow, I'm required to take it right?
Neil Smith lmao only if they pay for the big cars 🤣🤣🤣🤣
On side note emotional support animals are not the same and are not protected by ADA laws like service animals and can be refused service. That is why when a service animal acts up they can also be refused service if owner can not gain control of animal.
Only if you self identify as an attack helicopter
Charles Rayburne oooooooo that mean I can identify as a tank!? 🤣
Riders won't get permanent deactivation because it's easy to set up new account. Lyft think drivers are stupid 😡.
Lol
Lyft; can you make a video about customers being rude, stinky, spilling drinks, muddy footprints, slamming doors and smuggling in open containers?
One lady dog was awesome and a towel is a must for seats
Thank you for the information.
You have the right to refuse service for no reason. Just make sure you don't say it's because of the animal.
Nope. Service animal is the exception. Refuse service and you no longer driver for Lyft.
@@5GreenTea putting the animal in the trunk is not refusing service
You have the right to refuse service for a legal reason. You don't have a "right" to break the law. This is not complicated.
GENIUS
If you notice a Service animal from far just say your stomach hurts... theyll send another driver. YOU FEEL ME
I've taken service animals several times and love it. My last passenger was a wounded warrior and her dog. It was raining heavily and she was worried about the getting my car dirty. No worries, I told her. It was my honor to give them a ride. Both were precious.
This is a business, not a charity. That's fine if you want to do it, but having to stop to clean our cars will cost us money and time.
Haha...Keep it up, we all here to serve the public 😇
I carry a folded moving blanket in my trunk. Their service animal will stay on that blanket to protect my seats, or I will end the ride. I let them know this up front and I've never had a problem.
How but blanket)😂
Thanks Lyft great video
Lmao. They're telling drivers to carry Benadryl and Lint rollers.
Taking 50 mg of diphenhydramine and driving lol yeah that's a great idea
They said non-drowsy. Be angry if you want, but you're currently being angry about a falsehood you made up.
Drivers are not stupid 😡. Smart drivers avoid accidents, tickets, crazy people and that's the only way to make profit.
Yeah they can supply that stuff.
The Government is making those demands, Lyft and Uber are just complying with the Law.....
A rider got upset because I asked her not to change her baby’s diaper in my car, she insulted me and slammed my door so hard it shook my entire car, I made a report but all Lyft did was unpair us, Lyft should also do videos of dos and don’ts for the riders as well
I have definitely done these rides several times.
I love pets, specially dogs and I love to serve people who need my help 😊
0:32 "and aren't always golden retrievers." *shows Labrador Retriever*
Ours is a Chihuahua-corgi. Yes, we can say he is "nano technology"!! Hehehe!!
The ADA federally says you can have any type of dog for your service animal, because my son has a pitbull, do to him being an autistic wandererand if he ever leaves the house while we're asleep the dog is going to follow him and it's also going to protect him
Golden retrievers and labradors are two different breeds.
Can we also have a video about how 1 passenger makes a pickup request, but 2 passengers get in. Sometimes the option pops up, "confirm 1" or "other", and when you select "other" it says "cancel ride" or proceed with 1. It's completely unfair. Also, if we drive to a destination where theres a guard gate, and the passenger cancels, we would not be rewarded a cancel fee for driving all the way there because we never "arrived" close enough to the pickup spot. That's a nice little loophole for cheating your loyal drivers. What are we doing about those issues??
If you can get the App to say 'Arrived' sometimes by lifting up the bottom of the Map, or at the three dots on the bottom, Apps are different, then do Pick-up. Then do 'Drop-off'. This will trigger markers in the App that Lyft states that they will accept.
But of course not being close enough without even the 'customer walked to me' option... Not good for anybody.
I hate when 3 or 4 people get in and someone expects to sit in the front with me. When there are that many people in the car, they are always loud and obnoxious. They don't respect your personal space and make ridiculous requests. I once had 3 people in the car. The guy who sat up front insisted on blasting his horrible country music while singing (off-key) at the top of his lungs. We shouldn't have to put up with this level of abuse.
@@mark4347 The app will say that you're there even if you're not. If the passenger doesn't show up, you will be forced to cancel and you will lose your streak bonus.
@@The_Black_Anarchist I DONT! I'd rather lose the money and get a bad rating. I remind them that it's MY car, and if they don't like it, they can get the hell on. Nobody is gonna disrespect me or my vehicle. Never
Great video!!!
It would be great if they paid us enough for this !!!!
I get that Lyft is trying to make sure they can assist everybody, but at the expense of a driver's health is ridiculous. This video said "Regardless of allergies" so if I have a medical condition which gives me breathing problems due to pet dander, I have no choice. How can Lyft get away with that? If I provide a doctor's certification of my allergy, Lyft still says I have no choice. That's not true because if they fault me for refusing, then they are discriminating based on a medical condition. Lyft you need to update this policy.
Contact the dept of labor and attorney general
They are going off of the ADA of 1990 it's not Lyft's choice to allow it or not, just like when I bring my service animal in to a store or restaurant.
There should be medical exceptions for drivers. And the law should change to SERVICE DOGS ONLY. They are well trained not to potty and not bite!
@@danielrenteria1368 My dude, the law IS service animals only. The only part of disability law that applies to emotional support animals is housing discrimination. Any other allowances are individual policy.
The law says that businesses must make "reasonable" accommodations for those with disabilities. It is not reasonable to put someone else's health at risk just because someone has a disability.
Hey Lyft maybe you guys should star working on opening a actual help center where drives can contact you for issues and most important thing when drivers do reach out for a issue on passenger and etc don’t drop their rating that there would be a good start 🤞
Agree
I agree 200 percent!
I want to get a job at their call center so I can copy and paste prewritten answers that have nothing to do with the issue all day
Beautiful video 🙂
When you need to carry your animals with you, it’s time for your own vehicle! Periodt!
So I'm still not finding the law that Lyft keeps referring to. Can you point me to that Lyft?
www.ada.gov/regs2010/service_animal_qa.html
Americans With Disabilities Act.
Really? I weep for our educational system.
They are talking about the American with Disabilities Act but that law only requires businesses to make "reasonable accommodations."
I dont mind taking a service dog at all BUT why cant the service dog have their service ID out and avail? Its a pretty stupid if they dont have that out so no one can question weather or not the dog is legitimately a service dog. Example i was having lunch at a local restaurant and this lady was making a scene when her supposed service dog went to the bathroom (2)and then bit an employee. On the other end I have seen service dogs with IDs out and a number to call and verify the status of a service dog. Whats the big deal? Nothing to fear if you don't have nothing to hide. Drivers should not get in trouble for verifying that the dog is legitimately a services dog. Better yet why cant lyft verify all this before we pick up a customer. Like have a pic of the dog or have a notification about service dog on the lyft. Kinda common sense stuff
The law was made to protect people who legitimately have a disability and need a service animal. And I agree with that - no disabled person should be hassled and questioned about their animal or their disability. However, just like everything in life, a bunch of turds have decided to abuse this and claim their untrained pets are service dogs. Until Lyft holds passengers accountable, it's the drivers' problem to deal with...
Rideshare Genius why is that a hassle? Some situations are going to be obvious, some are not. Those that are not, should not be considered a hassle if the driver could just verify. Better yet have lyft verify for us im sure the legitimate disabled person can do that. That way we don't have to worry or have any problems.
People with disabilities have enough challenges in life. They don't need to be harassed and questioned every day. Asking disabled people to carry a special ID is a little ridiculous. What if you forget the ID or don't want to discuss your disability for the 20th time in a day? The problem isn't the service dogs or their owners, the problem is folks who abuse the policy and try to transport their pets. A solution should focus on the problem, not the legitimately disabled people who need to transport their service animals.
Rideshare Genius well then The easy solution would be for lyft to verify the service dog status. It would only have to be done once and every driver will know as soon as they get a lyft request that the rider will have a service animal with them and will also help in preparing a suitable space to accommodate the service animal. Also Please dont make it seam like its an inconvenience i have seen plenty of disabled people with their service animals and they proudly display the service pet id that is hanging off the animal vest, one person had a little lanyard hanging off his neck displaying the service animal pic and name to avoid any so called "hassel". Just because a person is disabled does not make them special. I treat them those individuals with dignity, respect and like everyone else because sometime they want to be treated like everyone else.
The problem with this is that there is no Federal database of trained service animals. Also, it is against Federal law to require someone to prove that their "service animal" actually is. All you can legally do is ask the two questions that were detailed in the video.
Anything else, and you are opening yourself up to a Civil Rights complaint, and potential prosecution by DOJ.
What would be cool is if Lyft starting paying drivers in a way that correlates to how much risk we are taking on. We take all the risk, Lyft takes most of the money.
"can lead to good reviews and good tips" these guys are funny
Unfortunately there is no Federal Law that says Lyft has to spend money on quality video production.
TIPS were mentioned in this video... Lyft could do more to encourage tipping, IMO. I am shocked when I talk with drivers and they tell me that most passengers do not tip! I'm surprised the drivers don't have a feature where they can opt to not get requests from non-tipping passengers.
It’s true most passengers don’t tip! If I give 25 rides in a day maybe 3 tip and even then it’s not much, and I offer just about everything one would need when getting into my car! And I’m always friendly and give good services, but that’s how it is now a days
They tip we just never get it.
I gave 38 rides on Christmas Day and only 6 people tipped and on 2 rides that I got paid over $25 for the people gave no tips . The tips that I did get total was about $20 . Christmas Day y’all . And one “kind” lady bought a homeless lady a ride and you guessed it .. did not tip on a 25 minute ride . I had to help her with all her trash bags too .
And that's why I stayed at home on Christmas. I knew they weren't giving us holiday pay
Maybe they don't tip on Lyft because you are not able to acknowledge it so after the first time they don't do it again.
Useful information ❤
It's okay for you to throw anything and everything to your drivers.
Looking forward to the day these rideshare would see a serious competition that really cares about the drivers and not just the riders.
thank you
I'm about to stick a sign on the side of my car "cash Uber" or "fuck Uber and Lyft pay me less in cash" and call it a day
As a Lyft a driver, I had one case with rider that came with animal dog, and that was the most fan and positive experience that I had.
No it was not fun it was the money that your were after
Excelente video muy instructivo
Nice video, thank you.
Passengers should have to be required by law to carry and provide an ID card proving their pet is a service animal. Most passengers can take advantage of the service animal mandate by stating a normal pet is a service animal just to bypass the required TLC crate law requirements.
Unfortunately Lyft is so insensitive to the plights of the drivers who are out there making them the money. This video has been thrown out there to watch but none of these comments by the drivers would be given any attention.
If a driver did that to me, I would get my camera out before reporting him.
No. The ADA explicitly bans this, and with good reason. Also, if it’s a service animal, it is by definition not a pet.
Umm sorry a dog with sharp nails is not going into my Mercedes and no cleaning fee for normal shedding that's nuts why do I gotta come out of pocket to clean there dog
I love dogs, and in a year, have only had one rider with a dog, no problem!
Wow I’m amazed by how the service dogs have such good intelligence and well behaved. Also thank you for sharing.
I like that. If I refuse immediate deactivation. If they deceive possible slap on back of hand. My only issue us most rich dumb people will say their dog is a service animal yet it will shake in fear like it's making a milkshake. I know it's not a Lyft policy but service animals should be required to have IDs like you are required to have proof that you can park in a disabled parking space.
Yes, it is annoying people try to pass off there pets as service animals, but all IDs do is “allow” access to fake service dogs. People think they can go online and get there pet “registered” and that’s what makes it a service dog but that is not the case. A service dog is a dog trained specific tasks to Medicate a persons disability. Not a pet with an “ID” you can tell real service animals by their behavior.
We need more amenities for drivers! 1st to be able to talk to someone when it’s an serious emergency!
A video which could not have been made better.
informative video absolutely appreciate the video
One of these dogs which probably wasn’t even a service animal threw up in my car and Lyft wouldn’t pay for cleanup 😑
Hold on! So:
1/ I can not refuse
2/ Any liar can tell his puppy is a service...
3/ I'm not getting paid for that
4/ Even if it makes a whole mess no cleaning fee
5/ I Can loose my job .
6/ I'll have to look for the closest carwash and loose approximately 1 hour (15 to 20 min to get ther, wait in line and finally clean the mess paid by me ! )
7/ 90% of these dogs are not service animals, if the passenger is really in need I'll be more than happy to help even more but as long as Jessica can go jogging whith her dog; when tired call me after I spent 1hour vacuuming and cleaning the car early morning........
Guess what ? ... 🖕
Oh i forgot 🖕 whith the other hand.
First, it's LOSE, not loose. Second, did you not pay attention to the questions you CAN ask? If they don't answer those properly, you can refuse the ride.
They admit to order fake service card
You can't really blame Lyft for this one. It's literally a federal law
I know. If they can't answer the questions properly, they don't have to give them a ride.
Here in Arizona, if you're caught pretending your dog is a service dog, you'll get fined.
@@ashbrkhldr Yes, but there ARE exceptions. That's the thing. There ARE ways to make it easier for those with service dogs to get matched with drivers who are willing to take service dogs. You can't force someone to interact with things they are allergic to. If someone is severely allergic to dogs, they are protected from that. Lyft CAN make this a non-issue if they wanted. People with service dogs will get rides. NO federal laws would be violated.
Thanks for sharing,,,I welcome this reminder.
I have already given ride to blind passengers. The School for the Blind is in my neighborhood.
This was helpful, but also feel the passengers should be held to a standard too.
E x a c t l y ! my SAME ARGUEMENT!!
I accept all riders with or without dogs.
Michael Mitsevich just dogs would be wonderful 😂
Me too!
I would totally drive around dogs than people any day lol 🐾 ❤
If you don't care about your car, you don't care about your mony a you are going to get a bit problems in the time
I love working for Lyft also a good support team …nice customers…been driving for five years now ….always welcome people with dogs and cats
I do carry a thin blanket (easily stowed in trunk) and use it for the customers support pet. Customers have always been understanding as well as appreciative without getting a rash of complaints from me. It's a win win for me......and the passenger.
It sounds like a lose for you. You get extra responsibility while making the same money.
I accept all doggos and puppers!
Me too. In fact the few passengers that have had dogs with them have called me while I was en-route to them and made sure it was OK. They have also had their own lint rollers, and not left a mess in my car.
same here!!
How about cat ? Lol
I'm still trying to figure out how they take a riders word over the drivers. Isnt the driver a business himself? Drivers are 1099.
If you have 1000 replies of excellent driving then 1 reply condemns your driving, how does that pull your rating down?
I was terminated for driving with UBER because i said no to a pool-rider with a pet (which i wasn't aware was a service dog) because i already had my back seat occupied with other 2 passengers and she would have had to sit on front seat with her pet and being scared of pets all my life (and had already raised that concern to UBER & they took note of that as well) but unfortunately, the rider made a complain and I was suspended from driving for them for good. Besides, my rating was 4.95 with more than 2000 rides with numerous compliments. APPARENTLY, ALL THAT DID NOT MATTER.
Awesome
Service to people ...etc , service to God... many thanks
Thanks for sharing this information
As rare as it is, I've had service animals several times, coolest riders ever.
Great....just know animals are NOT pleasant for everyone.
@@dwisdomNYC Hell, there are people that aren't pleasant for everyone too.