Tutorial 29 | ITIL 4 Service Value Chain | ITIL ® 4

The ITIL (Information Technology Infrastructure Library) Service Value Chain is a crucial component of the ITIL 4 framework, designed to optimize the delivery and management of IT services. It consists of six interconnected activities: Plan, Improve, Engage, Design and Transition, Obtain/Build, and Deliver and Support. These activities work together to transform inputs into valuable outputs, ensuring that IT services are aligned with business objectives and customer needs. By following this structured approach, organizations can enhance their efficiency, responsiveness, and overall service quality.
Each activity in the ITIL Service Value Chain plays a distinct role in the service management lifecycle. "Plan" involves creating a strategic vision and roadmap for IT services, while "Improve" focuses on continual enhancement of services and processes. "Engage" ensures effective communication and understanding between service providers and customers. "Design and Transition" covers the creation and deployment of new or changed services. "Obtain/Build" handles the procurement or development of necessary service components, and "Deliver and Support" ensures the ongoing delivery and support of services. By integrating these activities, the Service Value Chain enables a holistic and dynamic approach to service management, fostering innovation and continuous improvement.
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