ITIL® 4 Foundation Exam Preparation Training | The Service Value Chain Activities a.k.a. PIEDOD
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- Опубліковано 23 сер 2024
- PIEDOD is an acronym helping us to remember the ITIL 4 Service Value Chain activities. It stands for “Plan”, “Improve”, “Engage”, “Design & Transition”, “Obtain or Build” and “Deliver and Support”.
The Value Streams we can define in an organization will be a customized “journey” through the Service Value Chain activities.
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sorry, just putting this here so I see it when I come back to it:
P: Plan
I: Continual *I*mprovement
E: Engage
D: Design and Transition
O: Obtain and Build
D: Deliver and Support
Good job, wish this was included in the video
I believe the 'I' stands for "Improve" in the context of Service Value Chain activities. On the other hand, "Continual Improvement" is a practice. I had a question on a practice exam asking which of the following were not SVC activities, and "Continual Improvement" was the correct answer since it is a practice.
I've read the book, have the app, but everything just ran together. I have a lot of certifications, but this one is very dry. These videos helped logically separate, in a simplistic manor, the concepts, application, and progressions of. These are appreciated. Thank you.
Thank you very much for your kind words. I am really glad that our videos were useful to you and that they helped you understand the matter better.
All the best,
Alex
Thank you your videos are extremely helpful in understanding how Itl4 and can be applied and secondly I can see how my department is not customer focused.
Thank you very much for your kind feedback. I am glad that our videos were of help to you.
Should you need any additional resources or should you have questions, please feel free to reach out to us on LinkedIn.
All the best,
Alex
Amazing videos. Information was super easy to digest.
Hi Johnny
Thanks a lot for your feedback. I am glad you think so, as it was one of our main goals while creating the videos.
Cheers,
Alex
Thanks for the tip. Easy to remember as PIEDOD in latvian is SORRY
I understand the meaning of "design" part, but not "transition". What does transition means? What is transitioned and where?
Thanks a lot for your question, it is a very valid one.
Transition is all about making sure that our servies or products are made available in the different einvironments.
E.g. we might have a DEV, TEST and PROD environment for our business apps and Transition would ensure, that whatever is developed on DEV is then moved to TEST and then to PROD.
The practies being involved here strongly would be Deployment Management and Release Management.
So basically, Transistion is about transitioning pur services and products from one status to the next throughout their lifecycle. From ideation, to operation, to retirement.
Hope this helps, oterwise please let me know.
Cheers,
Alex
Good video!! Straight to the point. I also use PIEDOD. I actually googled PIEDOD and found this video. Ill be taking the ITIL4 foundation exam soon, any pointers?
Thanks a lot and I am glad that you found this video :)
I think by watching this you shpuld be pretty much settled for the exam.
Oterweise, I can suggest to have a look at our exam prep. article here: valueinsights.ch/-itil-4-foundation-exam-quiz
All the best,
Alex
@@valueinsights Thanks Alex, I'll be checking it out.
Where was SLA defined ? am I missing something or this is really
a term thrown in there without being defined at all ?
Hi Esther
The SLA is an official term in ITIL 4 and can be found in official course materials and glossary.
I have also put it in this video series in this video:
ua-cam.com/video/h7DaXjaoHpQ/v-deo.html
Best Regards,
Alex
@@valueinsights thank you, I found it with a google search but it was just unexpected to reference a term that wasn't previously mentioned that's all, still - a very good playlist of helpful videos 👍
Thank you
You are most welcome, Aleksandra!
This video dosn't have translate script !
Thanks for the note. Unfortunately, it seems that for some reason the auto-subtitle generation feature of UA-cam does not work on this video.
I tried to find a solution for it, but UA-cam only tells me that the audio quality might be insufficient or that my speech is not rtecognizable by their AI.
I am sorry about that.
Best Regards,
Alex