ITIL® 4: What is Service Management? (eLearning 1/25)

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  • Опубліковано 25 лис 2024

КОМЕНТАРІ • 79

  • @llsarasll
    @llsarasll Рік тому +16

    Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

  • @Pratik498
    @Pratik498 4 роки тому +22

    Passed my ITIL4 Foundation.
    thanks a lot for this videos.
    All of them are so descriptive, informative and easy to understand.
    thanks for sharing it free.

    • @Pratik498
      @Pratik498 4 роки тому

      @John Buffalo I am 97 this will help you clear the foundation level.

    • @Pratik498
      @Pratik498 4 роки тому

      @John Buffalo I am 97 i spent $34.00 on udemy and this videos.thats it.

    • @martapardo263
      @martapardo263 4 роки тому

      @@Pratik498 hi what course have you followed ?

    • @evo8stunna
      @evo8stunna 8 місяців тому

      where are you now in this field im studying it now..Im about 75% through it

    • @brandondanielojedaacosta
      @brandondanielojedaacosta Місяць тому

      where did you take this cert?

  • @laminjallow5338
    @laminjallow5338 2 роки тому +2

    Bought the full course and spent 12 hours and past the exam. Excellent teaching

  • @Rouhalla
    @Rouhalla 2 роки тому +7

    not just words... it's a pearl of wisdom and science combined!! simply beautiful.

  • @TaHrPa
    @TaHrPa 4 роки тому +27

    Thank you! You are making a dry and dense subject more interesting and understandable.

  • @jacobesho
    @jacobesho 3 роки тому +2

    One of the best presenter on the topic of ITSM and ITIL.

  • @chocice
    @chocice 2 роки тому +2

    You've helped me get a promotion from these. Thanks so much

  • @zackone6829
    @zackone6829 2 роки тому +1

    Dear Lord. This is Jan 2022, Ivor is priceless. Thank you Sir. I am speechless. Thank you.

    • @frankturley5202
      @frankturley5202 2 роки тому

      Yes, he is. Thanks for the comment.

    • @zackone6829
      @zackone6829 2 роки тому

      @@frankturley5202 hmm, who are you Frank? Apologies for direct approach. Cheers.

    • @NThaScopeStudio1
      @NThaScopeStudio1 2 роки тому

      @@frankturley5202 how can I buy the rest of the video's?

  • @idowuaina7674
    @idowuaina7674 2 роки тому

    The explanation is effortless....just oozing out of the fountain!!!!

  • @Scrip
    @Scrip 4 роки тому +15

    Thank you for these. Really clear and well structured. Helped me to understand a complex topic and get through the exam :)

  • @Davo64207
    @Davo64207 Рік тому

    Thank you Sir! you have decoded the concepts of IT service management.

  • @onlinesaidasa9105
    @onlinesaidasa9105 Рік тому

    Namaste
    ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE
    Any individual who is into service delivery would benefit by exploring all the frameworks and adopting a fusion of multiple frameworks , taking the best of each for the particular implementation
    For instance for a small scale operation, ITIL 4 may be resource intensive and thus a mix of ITIL 4 and Lean may work better
    Thanks

  • @leximusmaximus4593
    @leximusmaximus4593 4 роки тому +2

    Thank you, this demystifies the new iteration of service management and you have made it easy to understand. The office course work is ridiculously heavy going, thank you for the easy to follow and clear content.

  • @LalaLA-xc8gb
    @LalaLA-xc8gb 4 роки тому +18

    Many thanks for sharing your knowledge!
    It was already extremely helpful to have those 11 videos, but if you can, please proceed with other details of the ITIL4 Foundation!

  • @gopremium2978
    @gopremium2978 2 роки тому

    Thankyou for this course, it a completed topic and structured

  • @priscillarose_
    @priscillarose_ Рік тому

    Love the Amsterdam background . Thanks you for breaking it down to understand clearly! I clicked on the bell and will see all your other videos !

  • @haposan8470
    @haposan8470 4 роки тому +3

    Very good presentation. Thanks. You have put the concepts in to contexts beautifully.

  • @yar697
    @yar697 4 роки тому +1

    Я только начал смотреть, но уже чувствуется отличная подача. Ну и язык простой и понятный.
    Учим.

    • @frankturley5202
      @frankturley5202 4 роки тому

      Большое спасибо за ответ и хорошо, что я говорю по-русски с помощью Google Translate

  • @carolyn60297
    @carolyn60297 27 днів тому

    Thankyou Sir

  • @debbiepedrera5056
    @debbiepedrera5056 4 роки тому +2

    This is really helpful. thankyou so much for sharing this.

  • @BarrySwords
    @BarrySwords 5 років тому +2

    This was great thanks Ivor!

  • @coolsajib
    @coolsajib 4 роки тому +1

    impactful words ! Thank you!

  • @Rocknight80
    @Rocknight80 Місяць тому

    You'll get your Maserati one day mate

  • @davidsonozioko7336
    @davidsonozioko7336 4 роки тому +1

    Many thanks for this knowledge!

  • @spoke747
    @spoke747 Рік тому

    Excellent

  • @traida111
    @traida111 4 роки тому +2

    wow playback speed 2x works great for me. amazing

    • @khaleelahmed2660
      @khaleelahmed2660 4 роки тому

      For me 1.5 stood good

    • @traida111
      @traida111 4 роки тому +1

      @@khaleelahmed2660 oh yeah its still good. guy's delivery is 1st class

  • @elijahmayorov596
    @elijahmayorov596 4 роки тому +1

    Thank you for the great content!

  • @mr.anderson7233
    @mr.anderson7233 3 роки тому +1

    I'm new to the field and study. This is the first exam that I have to take for my training program. I am extremely green but passionate for understanding these fundamental concepts. If anyone has any advice or links to other relatable information that would be greatly appreciated. I'm studying to be a Computer User Support Specialist.

  • @brianccornell9734
    @brianccornell9734 2 роки тому

    I like this

  • @BushgangNBA
    @BushgangNBA 4 роки тому +4

    i already have the ITIL 4 Certificate. but im willing to learn more because i still fail interviews

    • @broker7781
      @broker7781 4 роки тому +3

      ITIL and Interviews are two different worlds. reharse and make your speech perfect.

    • @BushgangNBA
      @BushgangNBA 4 роки тому +1

      @@broker7781 Thank you David

  • @diegonayalazo
    @diegonayalazo 2 роки тому

    Thanks

  • @koliumesh
    @koliumesh 7 місяців тому

    nice video

  • @kursunaykut1201
    @kursunaykut1201 2 роки тому

    Top

  • @herususanto7378
    @herususanto7378 5 років тому

    Thanks, good knowledge

  • @stono_sapien7690
    @stono_sapien7690 2 місяці тому

    It says the rest of the videos are private do I have to pay for the rest?

  • @aileen6245
    @aileen6245 2 роки тому

    Did anyone find the rest of the classes? It only goes till Class no 11.

  • @michelruiz2930
    @michelruiz2930 Рік тому

    Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

  • @ibrahimgamal7904
    @ibrahimgamal7904 4 роки тому

    thanks a lot ♥

  • @peters2516
    @peters2516 4 роки тому +2

    Should make it clear at at the beginning that only the first 11 videos are free.

  • @MrAbuhait
    @MrAbuhait 2 роки тому

    How to buy the course only without paying for the certification?
    also, This course should be on udemy or Coursera

  • @sandrochirivi545
    @sandrochirivi545 4 роки тому +1

    Great job! What about the rest of the lessons (12 to 25)? Tks in advance

    • @frankturley5202
      @frankturley5202 4 роки тому

      Thanks and see here: mplaza.training/online-courses/itil-3-foundation/

    • @leximusmaximus4593
      @leximusmaximus4593 4 роки тому

      These are free, you have to buy the rest of the lessons. Considering the quality of 1-11, I'd say it is worth it.

    • @nithyasrinivasan8077
      @nithyasrinivasan8077 3 роки тому

      @@frankturley5202 does this training programme will include ITIL v4 exam cost as well?

  • @Briganteman
    @Briganteman 4 роки тому +2

    Good video but my, that music in the background is fair annoying

    • @frankturley5202
      @frankturley5202 4 роки тому +1

      So are these kind of comments :-) . Anyway enjoy the course.

    • @Briganteman
      @Briganteman 4 роки тому

      @@frankturley5202 It was said tongue in cheek Frank :)
      it stopped after a few minutes .

    • @nithyasrinivasan8077
      @nithyasrinivasan8077 3 роки тому

      @@frankturley5202 so if we buy the such music will not be there right. Yeah I too feel music is disturbing from concentration
      Also the course fair include ITIL exam fee right.

  • @heritagetour4114
    @heritagetour4114 23 дні тому +1

    Let me tell You, this has only 9 of 25 videos for free, rest of the course is available on their website for 48,500 INR/- . Do not waste Your time, if You are looking for a free course

    • @frankturley5202
      @frankturley5202 22 дні тому

      Thanks for the compliment - we love compliments

    • @heritagetour4114
      @heritagetour4114 19 днів тому

      @@frankturley5202 That was just information for those poor people who will come to know after wasting hours and days depending on this course as free. This comment was to save them from wasting their time, don't take it personally, the videos are good, but not for people who are poor.

  • @Kevinlivingstonma
    @Kevinlivingstonma Рік тому

    mass effect if you know you know o7

  • @halcontv
    @halcontv Рік тому

    i drive a maserati :/

  • @zebuvardare7792
    @zebuvardare7792 2 роки тому +1

    Reported thumbnail for saying do do eww

  • @krystianbiay824
    @krystianbiay824 3 роки тому +1

    Thanks for the content