CX Trends and Tech Insights: A Deep Dive with Avaya

In this episode, we delve into the exciting developments and insights shared at Avaya ENGAGE 2024. Our guests discuss the key challenges businesses face in improving Customer Experience #CX and how they are leveraging innovation to accelerate growth. We explore Avaya's roadmap, highlighting upcoming features that are set to transform CX. The discussion also covers the crucial role of Avaya's vast ecosystem and key partnerships, the impact of emerging tech trends, and how organizations can prepare for these changes. We also examine the significance of Avaya’s open ecosystem, #AI advancements, and orchestration in enhancing #contactcenter efficiency.
Lastly, we touch on the future of CX, driven by hybrid cloud solutions and a focus on agent well-being.
Tune in for a comprehensive overview of how Avaya is shaping the future of #CustomerExperience #EX #CustServ #contactcenter